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Questionaire on comparative study in services of Public and Private banks

Name of the bank (Branch)------------------------------------------Name of the Customers-----------------------------------------------Address------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

A/c no----------------------------------------------------------------------

PART-A Questionnaire Primary Aspects


SI. No

Question

Answer Yes

Answer No

1.

Do you have an A/C A)If Yes ---------------------------B) If Not ---------------------------------------------------------------------------------------------------------------

2.

What is your A/C no ? If interested A/C In which Bank you have A/C -----------------------------------------Public Bank Private Bank

3. 4. Name of bank Why did you select regarding its A)Goodwill Faith Right Wrong

B) Location

PART-B Questionnaire
Qualitative Aspects
SI. No 1. Services Cleanliness, Layout , Access to the Entrance, Visibility of Signboards Space availability for Sitting , Waiting or Writing. Easy availability of easy pay up slips , withdrawl slips, DDs/TTs forms , challans etc Availability of services of staff members A)For any Enquiry B) Listening to your problems C) Guideline for various deposit schemes, their advantage D)Fore procuring public related materials General Behaviour of members of staff Availbility of services at computerized counters Expert services available in handling of import / export business. Compliance of standing instructions Your experience about Locker Sevices rendered by the Branch. Availability of Complaint Registered on demand Any complaint lodged by you is still to be redressed. If so please the date complaint lodged with the branch. Rating Very Good Rating Good Rating Average Rating Poor

2. 3.

Very Good Very Good

Good Good

Average Average

Poor Poor

4.

Very Good

Good

Average

Poor

Very Good Very Good Very Good Very Good Very Good Very Good

Good Good Good Good Good Good

Average Average Average Average Average Average

Poor Poor Poor Poor Poor Poor

5. 6. 7.

8. 9.

Very Good Very Good

Good Good

Average Average

Poor Poor

10. 11.

Very Good Very Good

Good Good

Average Average

Poor Poor

PART- C- Questionnaire Quantitative Aspects

Si. No 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12.

Staff Initiative to minimimise waiting hours of the customers at the counter Payment of cash , cheque , demand draft Receipt of cash in the accounts / purchase of DDs and in other account Delivery of demands / pay orders/ bank orders Delivery of fixed deposit Receipts. Updating of saving / RDs passbooks( where entries are not more ) Issue of cheque Books in current/ SB a/cs Issue of statement accounts ( Manual) Issue of statements of Accounts / Passbooks on computer Credit of proceeds of domestic transfer Affording credits upto Rs 15000 / - in respect of outstation cheques Time taken in realization of proceeds of outstation cheque/ bills. Tiume taken in sanctioning of loans against Banks deposit

Within 15 minute Within 15 minute Within 15 minute Within 15 minute Within 15 minute Within 15 minute Within 7 days Instantly Within 20 minute Immediate Within 14 days Within 30 miute

15-30 minute 15-30 minute 15-30 minute 15-30 minute More than 30 minute More than 30 minute 7-15 days More than 30 minute 20- 30 miunte On Request 15-21 days 30- 60 minute

More than 30 min More than 30 min More than 30 min More than 30 min More than 1 day More than 1 day More than 15 days More than 1 hour More than 30 minute Not Done More than 21 days More than 60 minute

Your suggestions , if any , for improving customer service at branch

Name Signature-

BranchSurveyorDate-