A PROJECT REPORT ON TO STUDY THE WELFARE MEASURES PROVIDED TO THE WORKERS IN VERKA MILK PLANT

IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION IN (HR)

SUBMITTED BY Neha Watts MBA SUBMITTED TO EIILM Universit Si!!i"

EIILM UNIVERSITY, SIKKIM (JORETHANG)

ACKNOWLEDGEMENT
It is a !"at #!i$i%" " t& "'#!"ss () si*+"!" a*, #!&-&.*, !atit.," t&

S/0 H0S0 G!"1a% -&! #!&$i,i* t/" a.t/&!it) %"tt"! &* t/" 2"/a%- &- G0G0S0 C&%%" " &- M&,"!* T"+/*&%& ), K/a!a! -&! t/" #!&3"+t t& 2" .*,"!ta4"* at Mi%4 P%a*t (L.,/ia*a) I a( 2"/&%,"* t& L"+t.!"! C&%0 Ra3i*,"! Si* / -&! a++&!,i* 4i*,

#"!(issi&* t& ta4" .# t/is #!&3"+t0 I a( !at"-.% t& /i( -!&( t/" +&!" &() /"a!t -&! /is 1/&%"/"a!t", s.##&!t, 1/i+/ /as (a," t/" st.,) #&ssi2%"0 I 1i%% 2" -ai%i* i* () ,.t) i- I ,&*5t "'#!"ss () si*+"!" !atit.," t& M!0 S0D0 S&&, (D"#.t) Ma*a "!) -&! i$i* (" ti("%) s. si*+"!"%) t/a*4s -&! /is s. "sti&*s a*, /"%#0 I "sti&*s, +&*sist"*t a*, "*"!&.s /"%#0 His

"*+&.!a i* a*, +/""!i* 1&!,s i*s#i!", (" -!&( ti(" t& ti("0 I a%s& t/a*4 t/" sta-- ("(2"!s a*, MIS ,"#a!t("*t -&! #!&$i,i* (i*, -&!"$"! t/"

!"6.i!", i*-&!(ati&* -&! a*, t/"i! ti("%) /"%#, as t/") 1i%% !"(ai* i* ()

BALJINDER KAUR

TABLE OF CONTENTS
Tit%" A+4*&1%", "("*t C"!ti-i+at"
C&(#a*) P!&-i%"

I*t!&,.+ti&* &- t/" P!&3"+t O23"+ti$"s R"s"a!+/ M"t/&,&%& ) A*a%)sis 7 I*t"!#!"tati&* Fi*,i* s R"+&(("*,ati&*s Li(itati&*s &- t/" st.,) C&*+%.si&* A**"'.!" Bi2%i& !a#/)

COMPANY PROFILE

COMPANY PROFILE
INTRODUCTION
The P#ant $as esta%#ishe& in '()* % The P+n,a% Dair Deve#-."ent /-r.-rati-n0 The P+n,a% Dair Deve#-."ent /-r.0 an& Mi#!e& are the t$G-vern"ent &air -r1ani2ati-ns $hi3h are r+nnin1 .a r-##e& t- ea3h -ther0 In '()4 %-th these -r1ani2ati-ns s+%"er1e& int- -ne $hi3h is n-$ na"e& as MIL5FED0 In the %e1innin1 the 3a.a3it -6 the .#ant $as '7**7*** #iters .er &a an& the n+"%er -6 $-r!ers $as -n# 8**0 The .r-&+3ts "an+6a3t+re& initia## $ere #i9+i& "i#!7 1hee an& 3heese0 Paneer .r-&+3ti-n starte& in '((* an& 3+r& .r-&+3ti-n starte& in '((80 The P#ant has intr-&+3e& ISO:(**4 9+a#it S ste" t- ens+re hi1hest 9+a#it sa6et t- the 3-ns+"ers0 Mi#! P#ant7 L+&hiana is #-3ate& at Distri3t R-.ar in P+n,a%0 It is #-3ate& -n Nati-na# Hi1h$a N-0 4'7 ,-inin1 /han&i1arh $ith R-.ar7 ;a#an&har an& A"ritsar0 It is sit+ate& in Phase:<I In&+stria# area7 L+&hiana at a &istan3e -6 a%-+t )!"06r-" /han&i1arh0 There is a 1reat a&vanta1e as it is &ire3t# 3-nne3te& t- Nati-na# Hi1h$a $hi3h is 6a3i#itatin1 a## trans.-rtati-n an& a##ie& 6a3i#ities0 The $-r!in1 -6 the .#ant is in t$- shi6ts= : Mana1e"ent .r-&+3ts $ith %+i#t in

'0) M-rnin1 Shi6t= : )=** A0M0 TO '' A0M0 40) Evenin1 Ti"e=: )=>* P0M0 TO ''0>* P0M0

MILK PROCUREMENT
Pr-&+3ti-n -6 Mi#! is 3-n6ine& t- r+ra# areas0 There6-re7 "i#! has t- %e 3-##e3te& an& trans.-rte& 6r-" .r-&+3ti-n .-ints in the Mi#! She& areas t- .r-3essin1 an& &istri%+ti-n .-ints in 3ities0 The 3-""-n s ste" -6 3-##e3ti-n -6 "i#! is % = : (i) (ii) (iii) /--.erative S-3ieties0 Mi#! 3-##e3ti-n 6r-" -$n 3hi##in1 3enters7 an& Fr-" the Uni-n -6 P+n,a% Fe&erati-n

COOPERATIVE SOCIETIES In the .ast the 6ar"ers +se& t- se## their "i#! t- the "i&&#e"an0 The "i&&#e"an &e3i&e& the .ri3e -6 the "i#! a33-r&in1 t- his 3-nvenien3e ? .r-6it0 T- 3han1e the .ra3ti3e7 the 6ar"ers in G+,arat &e3i&e& t- 6-r" s-3ieties 3-".risin1 -6 6ar"ers havin1 "i#! an& s- the 3--.erative s-3ieties $ere %-rn0 F-r"ati-n -6 Dair /--.erative s-3ieties in the vi##a1es is ne3essar 6-r the &air &eve#-."ent -6 an state0 Mi#! P#ant L+&hiana a#s- has a #ar1e n+"%er -6 Dair /--.erative S-3ieties 6r-" $hi3h .#ant 3-##e3ts ra$ "i#! %-th in 6#+sh an& #ean seas-n0

MILK PLANT PRODUCTS

Mi#! P#ant has t- "aintain 3-".an s.e3i6i3ati-ns 6-r its "i#! an& "i#! .r-&+3ts t- .r-vi&e stan&ar& an& 9+a#it -6 .r-&+3ts t- 3-ns+"ers0 In Mi#! P#ant L+&hiana 6-+r &i66erent !in&s -6 "i#! are .r-3esse& an& .a3!e&0

(I) (II) (iii) (iv)

Stan&ar& Paste+ri2e& Mi#!0 Paste+ri2e& D-+%#e T-nne& Mi#! Paste+ri2e& S!i""e& Mi#! Pre"i+" (F+## /rea") Mi#! Paneer /+r& Lassi 5heer Ghee /heese

NOTE ON COOPERATIVE DAIRY IN PUNJAB

In&ia %e3-"in1 a "e"%er -6 the WTO an& $ith re3ent re"-va# -6 the Q+antitative Restri3ti-ns (QR)7 % the G-vern"ent -6 In&ia7 the &a s -6 .r-te3ti-n are -ver0 N-$ In&ian "i#! an& "i#! .r-&+3ts are hi1h# v+#nera%#e t- internati-na# 3-".etiti-n0 The In&ian Dair se3t-r is at a transnati-na# .hase e"er1in1 6r-" %ein1 a $herein it is 1ra&+a##

s-3ia# h-+seh-#& in&+str t- a 3-""er3ia# se3t-r0 A#th-+1h the &air an& ani"a# h+s%an&r in In&ia are as -#& as the 3ivi#i2ati-n7 it has a#$a s %een .er3eive& as s+..-rt s ste" t- h-+seh-#&s an& n-t 3-nsi&ere& as 3-""er3ia# enter.rise0 In 3-ntrast7 in the &eve#-.e& nati-ns7 &air is a 3-re %+siness $herein ever .art -6 the "i#3h ani"a# is +ti#i2e& 6-r va#+e a&&iti-n t- &erive %est e3-n-"i3 %ene6its0 Te3hn-#-1 interventi-ns ta!e .#a3e 6r-" the 1rass r--t #eve#s in the %ree&in17 ani"a# 6ee&7 hea#th 3are "i#! .r-&+3ti-n an& enhan3e"ent7 "i#! 3-##e3ti-n an& trans.-rtati-n an& -6 3-+rse .r-3essin1 an& "ar!etin10 The %+siness enter.rise e3-s ste" is there6-re -r1ani2e& an& "e3hani2e& 6r-" the 6ar" t- the 3-ns+"er0 A 3riti3a# 3-".-nent -6 the 3hain re"ains ta!in1 3are -6 h 1iene7 3#ean#iness an& 9+a#it that are essentia# .ara"eters 6-r e@ten&in1 she#6 #i6e as s--n as the "i#! 3-"es -+t -6 the +&&er0

In In&ia Dair %ein1 a s+%s ste" -6 a1ri3+#t+re7 the ani"a#7 6-r" an e3-n-"i3 .ers.e3tive7 is .ri"ari# a 3-nverter -6 a1ri3+#t+re $aste int- a sa#ea%#e .r-&+3t 3a##e& "i#!0 Ma,-rit -6 -+r "i#! .r-&+3ti-n is #-3a#i2e&7 an& .ra3ti3e& .re&-"inate# % #an&#ess #a%-+rers7 s"a## an& "ar1ina# 6ar"ers0 D+e t- #-$er in.+t7 #a%-+r an& ener1 3-sts7 the "i#! .r-&+3ti-n 3-st7 in In&ia7 is -ne -6 the #-$est in the $-r#&0 In&ia is the #ar1est "i#! .r-&+3er in the $-r#&7 $hi3h is at .resent )' "i##i-n t-nes .er ann+"7 a"-+nt t'>0)'A -6 1#-%a# "i#! .r-&+3ti-n (B8( "i##i-n t-nes .er ann+") an& h-#&in1 #ar1est n+"%er -6 "i#3h ani"a#s (%-th %+66a#- an& 3-$) $hi3h is ar-+n& )C0)C4 "i##i-ns0 We a#s- have -ne -6 the #-$est "i#! .r-&+3ti-n 3-sts -n the $-r#&0

HUMAN RESOURCE DEPARTMENT

MANAGER (HR 7 ADMN0)

DEPUTY MANAGER (ADMN0)

DEPUTY MANAGER (HR)

SENIOR ASSTT0

JUNIOR ASSTT0 CLERK

SENIOR ASSTT0 CLERK

JUNIOR ASSTT0 CLERK

CLERK

INTRODUCTION OF THE PROJECT

INTRODUCTION OF THE PROJECT

This .r-,e3t has %een +n&erta!en % "e t- ,+&1e the

$-r!in1 -6 the H+"an Res-+r3e De.art"ent -6 Mi#! P#ant7 S0B0S0 Na1ar0 I have %een assi1ne& the .r-,e3t -n vari-+s $e#6are "eas+res .r-vi&e& t- the $-r!ers -6 Mi#! P#ant (L+&hiana)0 E".#- ee $e#6are is an i".-rtant 6a3et -6 in&+stria# re#ati-ns7 the e@tra &i"ensi-n7 1ivin1 satis6a3ti-n t- the $-r!er in a $a $hi3h even a 1--& $a1e 3ann-t0 The Internati-na# La%-+r a&e9+ate 3anteens7 rest Or1anisati-n &e6ine& #a%-+r an& re3reati-n 6a3i#ities7

$e#6are as D s+3h servi3es7 6a3i#ities an& a"enities as arran1e"ent -6 trave# t- an& 6r-" $-r!7 an& 6-r the a33-""-&ati-n -6 $-r!ers e".#- e& at a &istan3e 6r-" their h-+ses an& s+3h -ther servi3es7 a"enities an& 6a3i#ities $hi3h 3-ntri%+te t- i".r-ve the 3-n&iti-ns +n&er $hi3h $-r!ers are e".#- e&0E

OBJECTIVES
The #a%-+r $e#6are $-r! ai"s at .r-vi&in1 s+3h servi3e 6a3i#ities an& a"enities as $-+#& ena%#e the $-r!ers e".#- e& in in&+striesF6a3t-ries t- .er6-r" their $-r! in hea#th 3-n1enia# s+rr-+n&in1s 3-n&+3tive t- 1--& hea#th an& hi1h "-ra#e0 '0 It is .art# h+"anisti37 6-r it ena%#es the $-r!ers ten,- a 6+##er an& ri3her #i6e0 40 It is .art# e66i3ien3 e3-n-"i3 %e3a+se it i".r-ves the

-6 the $-r!ers7 in3reases its avai#a%i#it

$here it is s3ar3e an& !ee.s the" 3-ntente&0 It7 there6-re7 "ini"i2es the in&+3e"ent t- 6-r" -r ,-in +ni-ns an& t- res-rt t- stri!e0 >0 The ai" is .art# 3ivi3 %e3a+se it &eve#-.s a sense -6 the res.-nsi%i#ities an& &i1nit a"-n1 the $-r!ers an& th+s "a!es the" $-rth 3iti2ens -6 the nati-n0

La%-+r $e#6are has t$- si&es7 ne1ative an& .-sitive0 On the -ne han& it is ass-3iate& $ith the 3-+ntera3tin1 -6 the har"6+# e66e3ts -6 #ar1e:s3a#e in&+stria#i2ati-n -n the .ers-na# 6a"i# an& s-3ia# #i6e -6 the $-r!er7 $hi#e -n the -ther7 the .-sitive si&e7 it &ea#s $ith the .r-visi-n -6 -..-rt+nities 6-r the $-r!er an& his 6a"i# 6-r a s-3ia## an& .ers-na## 1--& #i6e0 In -ther $-r&s7E La%-+r $e#6are servi3es D 3-+ntera3t the han&i3a.s t- $hi3h the $-r!ers

are e@.-se& %-th in their $-r! #i6e an& 6-#!:#i6e an& .r-vi&e -..-rt+nities an& 6a3i#ities 6-r a har"-ni-+s &eve#-."ent -6 a##:r-+n& .ers-na#ities0

EMPLOYEE WELFARE MEASURES

E".#- ee -r #a%-+r $e#6are is a 3-".rehensive ter" in3#+&in1 vari-+s servi3es7 %ene6its an& 6a3i#ities -66ere& te".#- ees % the e".#- er0 Thr-+1h s+3h 1ener-+s 6rin1e %ene6its the e".#- er "a!es #i6e $-rth #ivin1 6-r e".#- ees0 The $e#6are a"enities are e@ten&e& in a&&iti-n t- n-r"a# $a1es an& -ther e3-n-"i3 re$ar&s avai#a%#e te".#- ees as .er the #e1a# .r-visi-ns0 A33-r&in1 t- Dr0 PARANDI5AR DLa%-+r $e#6are $-r! is $-r! 6-r i".r-vin1 the hea#th7 sa6et an& 1enera# $e## %ein1 an& the in&+stria# e66i3ien3 -6 the $-r!ers %e -n& the "ini"+" stan&ar& #ai& &-$n % #a%-+r #e1is#ati-n0E We#6are "eas+res "a a#s%e .r-vi&e& % the

1-vern"ent7 tra&e +ni-ns an& n-n:1-vern"ent a1en3ies in a&&iti-n t- the e".#- er0 The %asi3 .+r.-se -6 #a%-+r $e#6are is t- enri3h the #i6e -6 e".#- ees an& !ee. the" ha.. an& 3-ntente&0 We#6are "eas+res "a %e %-th stat+t-r an& v-#+ntar 0 La%-+r #a$s re9+ire the e".#- er t- e@ten& 3ertain %ene6its t- e".#- ees in a&&iti-n t$a1es0 <-#+ntar %ene6its are the res+#t -6 e".#- erGs 1ener-sit 7 en#i1hten"ent an& .hi#anthr-.i3 6ee#in1s0

SCOPE OF LABOUR WELFARE

THE LABOUR IN<ESTIGATION /OMMITTEE An thin1 e3-n-"i3 &-ne 6-r inte##e3t+a#7 -6 the .h si3a#7 $-r!ers7 "-ra# an& $hether %

%etter"ent

e".#- ers7 % 1-vern"ent -r % -ther a1en3ies -ver an& a%-ve $hat is #ai& &-$n % #a$7 $hat is n-r"a## e@.e3te& -n the .art -6 the 3-ntra3te& %ene6its 6-r $hi3h $-r!ers "a have %ar1aine&0

THE /OMMITTEE ON LABOUR WELFARE T-&a 7 $e#6are is 1enera## a33e.te& % e".#- ers0 The -n# 0

state ste.s in t- $i&en the area -6 a..#i3a%i#it 3-""ittee &es3ri%e& it as s-3ia# se3+rit

We#6are is %ein1 #--!e& at as a s-3ia# ri1ht -6 $-r!ers0 The "eas+res that 3-ntri%+te t- i".r-ve the 3-n&iti-ns +n&er $hi3h $-r!ers are e".#- e& in In&ia0 La%-+r $e#6are in3#+&es %-th stat+t-r as $e## as n-n:stat+t-r a3tivities +n&er ta!en % e".#- ers7 tra&e +ni-ns an& %-th the 3entra# an& state 1-vern"ents 6-r the .h si3a# an& "enta# &eve#-."ent -6 $-r!ers0

BASIC CHARACTERISTICS OF LABOUR WELFARE WORK

These are the 6-##-$in1: (a) It is the $-r!7 $hi3h is +s+a## +n&erta!en $ithin the .re"ises -r in the vi3init -6 the +n&erta!in1 6-r the %ene6it -6 the e".#- ees an& the "e"%ers -6 their 6a"i#ies0 (%) The $-r! 1enera## in3#+&es th-se ite"s -6 $e#6are7 the 3+st-" -6 the in&+str -r

$hi3h are -ver an& a%-ve $hat is .r-vi&e& % stat+t-r .r-visi-ns7 -r re9+ire& % servi3e 6r-" the e".#- ers0 (3) The .+r.-se -6 .r-vi&in1 $e#6are a"enities is t- %rin1 a%-+t the &eve#-."ent -6 the $h-#e .ers-na#it -6 the $-r!er: his s-3ia#7 .s 3h-#-1i3a#7 e3-n-"i37 "-ra#7 3+#t+ra# an& inte##e3t+a# &eve#-."ent t- "a!e hi" a 1--& $-r!er7 a 1--& 3iti2en an& a 1--& "e"%er -6 the 6a"i# 0 These 6a3i#ities "a %e .r-vi&e& v-#+ntari# % .r-1ressive an& en#i1htene& entre.rene+rs at their -$n a33-r& -+t -6 their rea#i2ati-n -6 s-3ia# res.-nsi%i#it t-$ar&s #a%-+r7 -r stat+t-r .r-visi-ns "a 3-".e# the" t- "a!e these %e +n&erta!en % the have the ne3essar 6a3i#ities avai#a%#e7 -r these "a 6+n&s 6-r the .+r.-se0 $hat the e".#- ees e@.e3t as a res+#t -6 a 3-ntra3t -6

1-vern"ent -r tra&e +ni-ns7 i6 the

HLa%-+r $e#6areG is a ver 3anteens7 $-r! .#a3e0 re3reati-n7

%r-a& ter"7 3-verin1 s-3ia# h-+sin17 a&+#t e&+3ati-n7

se3+rit an& s+3h -ther a3tivities as "e&i3a# ai&7 3rI3hes7 arran1e"ents 6-r the trans.-rt -6 #a%-+r t- an& 6r-" the

It "a %e n-te& that n-t -n# intra:"+ra# %+t a#s- e@tra: "+ra#7 stat+t-r as $e## as n-n:stat+t-r a3tivities7 +n&erta!en % an -6 the three a1en3ies: the e".#- ers7 tra&e +ni-ns -r the 1-vern"ent J 6-r the .h si3a# an& "enta# &eve#-."ent -6 a $-r!er7 %-th as a 3-".ensati-n 6-r $ear an& tear that he +n&er1-es as a .art -6 the .r-&+3ti-n .r-3ess an& a#s- t- ena%#e hi" t- s+stain an& i".r-ve +.-n the %asi3 3a.a3it -6 3-ntri%+ti-n t- the .r-3esses -6 .r-&+3ti-n7E $hi3h are a## the s.e3ies -6 the #-n1er 6a"i# en3-".asse& % the ter" H #a%-+r $e#6areG0

IMPORTANCE OF EMPLOYEE WELFARE

The i".-rtan3e 6-r the #a%-+r $e#6are arises 6r-" the ver nat+re -6 the in&+stria# s ste" $hi3h is 3hara3teri2e& % t$- %asi3 6a3t-rs: the 3-n&iti-ns +n&er $hi3h $-r! is 3arrie& -n are n-t 3-n1enia# 6-r hea#th an& se3-n&# $hen a #a%-+rer ,-ins an in&+str 7 he has t- $-r! in an entire# stran1e at"-s.here $hi3h 3reates .r-%#e"s -6 a&,+st"ent0 These t$- 6a3t-rs are #i!e HGthe #-n1 ar" -6 the ,-%E an& D the s-3ia# invasi-n -6 the 6a3t-r E0

The $-r!in1 envir-n"ent in a 6a3t-r F"ine a&verse# a66e3ts the $-r!ersG hea#th %e3a+se -6 the e@3essive heat -r 3-#&7 n-ise7 -&-+r7 6+"es7 &+st an& #a3! -6 sanitati-n an& .+re air #ea& t- -33+.ati-na# ha2ar&s0 These have7 there6-re7 t- %e he#& in 3he3! % 6-##-$in1 -6 a33i&ent -r in,+r .r-vi&in1 a"e#i-rative %ene6its servi3es7 .r-te3tive &evi3es an& 3-".ensat-r

-r &isa%#e"ent0 This has

%een re6erre& t- as Dthe #-n1 ar" -6 the ,-% $hi3h stret3hes -+t its a&verse e66e3ts -n the $-r!ers #-n1 a6ter his n-r"a# ei1ht h-+r $-r!0E Hen3e the i".-rtan3e 6-r .r-visi-n -6 $e#6are servi3es $ithin the .re"ises -6 the 6a3t-r 7 "ine -6 .#antati-n arise0 When a $-r!er7 $h- is in6a3t a r+ra#ite7 3-"es t- $-r! in a 6a3t-r 7 has t- $-r! an& #ive in +nhea#th 7 3-n1este& 6a3t-ries an& s#+" areas7 $ith n- -+t&--r re3reati-na# 6a3i#ities0 T- es3a.e 6r-" the tr in1 3-n&iti-ns -6 his te&i-+s an& tires-"e ,-%7 he a%sents hi"se#67 %e3-"es irre1+#ar an& -6ten in&is3i.#ine&0 Hen3e the nee& 6-r .r-vi&in1 the $e#6are servi3es arises0 F-r $hatever i".r-ve"ents in the 3-n&iti-ns -6 $-r! an& #i6e -6 the e".#- ees7 $hatever #ea&s t- in3reasin1 a&a.tati-n -6 the $-r!er t- his ,-%7 an& $hatever "a!es hi" 6+## 3-ntente& #essen his &esire -r nee& t- #eave the 6a3t-r 6-r a ti"e an& #i1hten 6-r hi" the %+r&en -6 this s-3ia# invasi-n -6 the 6a3t-r 0

There is a s-3ia# reas-n a#s- as .-inte& -+t % the #a%-+r investi1ati-n 3-""ittee7E the .r-visi-ns -6 3anteens i".r-ves the .h si9+e7 entertain"ent re&+3e the in3i&en3e -6 vi3es7 "e&i3a# ai& an& "aternit an& 3hi#& $e#6are servi3es i".r-ve the hea#th -6 the $-r!ers an& %rin1 &-$n the rates -6 1enera#7 "aterna# an& in6anti#e "-ra#it 7 an& e&+3ati-n 6a3i#ities in3rease their "enta# e66i3ien3 e3-n-"i3 .r-&+3tivit 0 an&

PROVISIONS UNDER THE FACTORIES ACT 8

The nee& 6-r #a%-+r $e#6are $as str-n1# 6e#t % the R- a# /-""issi-n -n #a%-+r as 6ar %a3! as in '(>'7 .ri"ari# %e3a+se -6 #a3! -6 3-""it"ent t- in&+stria# $-r! a"-n1 6a3t-r $-r!ers an& the harsh treat"ent the re3eive& 6r-" their e".#- ers0 This nee& $as e".hasi2e&7 in 6ree In&ia7 % the 3-nstit+ti-n $hi3h 3-ntain the 6-##-$in1 arti3#es in this re1ar& =

D ARTI/LE K'= The state sha##7 $ithin the #i"it -6 its e3-n-"i3 3a.a3it an& &eve#-."ent7 "a!e e66e3tive .r-visi-ns 6-r se3+rin1 the ri1ht t- $-r! t- e&+3ati-n7 an& t- .+%#i3 assistan3e in 3ases -6 +ne".#- "ent7 -#&:a1e7 si3!ness7 an& &isa%#e"ent an& in -ther 3ases -6 +n&eserve& $ant0E

D ARTI/LE K4= The state sha## "a!e .r-visi-n 6-r se3+rin1 the ,+st an& h+"ane 3-n&iti-ns -6 $-r! an& 6-r "aternit re#ie60E

D ARTI/LE K>= The state sha## en&eav-+r t- se3+re7 % s+ita%#e #e1is#ati-n -r e3-n-"i3 -r1ani2ati-n -r in an -ther $a 7 t- a## $-r!ers7 a1ri3+#t+ra#7 in&+stria# -r -ther$ise7 $-r!7 a $a1e7 3-n&iti-ns -6 $-r! ens+rin1 a &e3ent stan&ar& -6 #i6e an& 6+## en,- "ent -6 #eis+re an& s-3ia# an& 3+#t+ra# -..-rt+nities7 an& in .arti3+#ar7 the state sha##

en&eav-+r t- .r-"-te 3-tta1e in&+stries -n an in&ivi&+a# -r 3-:-.erative %asis in r+ra# areas0E

THE FACTORIES ACT9 The a3t $as 6irst 3-n3eive& in '))' $hen #e1is#ati-n $as ena3te& t- .r-te3t 3hi#&ren an& t- .r-vi&e hea#th an& sa6et "eas+res0 Later7 h-+rs -6 $-r! $ere7 s-+1ht t- %e re1+#ate& an& $ere7 there6-re7 in3-r.-rate& in the a3t in '(''0 The a3t $as a"en&e& an& en#ar1e& in '(>K 6-##-$in1 the re3-""en&ati-ns -6 the R- a# /-""issi-n -6 #a%-+r0 A "-re 3-".rehensive #e1is#ati-n t- re1+#ate $-r!in1 3-n&iti-ns re.#a3e& the a3t in '(K)0 The $e#6are a"enities .r-vi&e& +n&er the 6a3t-ries a3t '(K) are 1iven %e#-$= (a) (%) (3) Washin1 6a3i#ities (S0K4) Fa3i#ities 6-r st-rin1 an& &r 3#-thin1 (S0K>) Sittin1 6a3i#ities 6-r -33asi-na# rest 6-r $-r!ers $hare -%#i1e& t- $-r! stan&in1 (S0 KK) (&) First:Ai& %-@es -r 3+.%-ar&s J -ne 6-r ever than B** $-r!ers (S0KB) (e) (6) /anteens i6 e".#- in1 "-re than 4B* $-r!ers (S0 KC) She#ters7 rest r--"s an& #+n3h r--"s7 i6 e".#- in1 -ver 'B* $-r!ers We#6are -66i3er7 (S0K8) (1) /re3he7 i6 e".#- in1 "-re than >* $-"en (S0 K)) 'B*

$-r!ers an& a"%+#an3e 6a3i#ities7 i6 there are "-re

(h)

We#6are -66i3er7 i6 e".#- in1 B** -r "-re $-r!ers (S0K()

THE VARIOUS WELFARE MEASURES PROVIDED IN MILK PLANT, LUDHIANA ARE9

These $e#6are "eas+res are .r-vi&e& insi&e the $-r! .#a3e= '0 Nei1h%-+rh--& sa6et a..r-a3hes0 40 H-+se!ee.in17 +. !ee.in1 -6 .re"ises J 3-".-+n& $a##7 #a$ns7 1ar&ens an& s- 6-rth7 e1ress an& in1ress7 .assa1es an& &--rs7 $hite$ashin1 -6 $a##s an& 6#--r "aintenan3e0 >0 W-r!sh-. te".erat+re (r--") an& sanitati-n h+"i&it 7 an& 3#ean#iness7 #i1htin17 an& 3#ean#iness7 attenti-n t-

venti#ati-n7

e#i"inati-n -6 &+st7 s"-!e7 6+"es an& 1ases0 K0 /-ntr-# -6 e66#+ents0

B0

/-nvenien3e an& 3-"6-rt &+rin1 $-r!7 that is7 -.erativesG .-st+re7 seatin1 arran1e"ents0

C0

Distri%+ti-n -6 $-r! h-+rs an& .r-visi-n -6 rest h-+rs7 "ea# ti"es an& %rea!s0

80

W-r!ersG sa6et

"eas+res7 that is7 "aintenan3e -6

"a3hines an& t--#s7 6en3in1 -6 "a3hines7 .r-vi&in1 1+ar&s7 he#"ets7 a.r-ns7 1-11#es an& 6irst:ai& e9+i."ent0 )0 Sa6et -6 ne3essar %evera1es an& .i##s an& ta%#ets7 that is sa#t ta%#ets7 "i#! an& s-&a et30 (0 N-ti3e %-ar&s7 .-sters7 .i3t+res7 s#-1ans7 in6-r"ati-n an& 3-""+ni3ati-n '*0 ''0 '40 '>0 'K0 Wash %asins7 %athr--"s /anteen servi3es Mana1e"ent -6 $-r!ersG 3#-a! r--"s7 rest r--"s Me&i3a# e@a"inati-n -6 $-r!ers E3-n-"i3 servi3es in3#+&e %-n+s s3he"es7

.r-vi&ent 6+n&7 1rat+it

an& .ensi-n7 re$ar& an&

in3entives7 $-r!"enGs 3-".ensati-n 6-r in,+r 7 6a"i# assistan3e in ti"es -6 nee&0 'B0 La%-+r Mana1e"ent Parti3i.ati-n in3#+&es $-r!Gs 3-""ittee7 sa6et 3-""ittee7 3anteen 3-""ittee7 3-ns+#tati-n in $e#6are area7 in .r-&+3ti-n area7 in

the area -6 a&"inistrati-n7 an& in the area -6 .+%#i3 re#ati-ns0 'C0 Washin1 6a3i#ities in3#+&e a&e9+ate an& s+ita%#e 6a3i#ities (se.arate# an& a&e9+ate# s3reene& 6-r the +se -6 "a#e an& 6e"a#e $-r!ers) are .r-vi&e& tthe"0 '80 There is a .r-visi-n 6-r !ee.in1 3#-th -6 $-r!ers n-t $-rn &+rin1 the $-r!in1 h-+rs an& 6-r the &r in1 -6 $et 3#-thin1 in res.e3t -6 an 6a3t-r 0 ')0 S+ita%#e arran1e"ents 6-r sittin1 are t- %e .r-vi&e& an& "aintaine& 6-r a## $-r!ers $h- are -%#i1e& t$-r! in a stan&in1 .-siti-n0 '(0 We#6are -66i3er han&#es the $e#6are &e.art"ent $hi3h inv-#ve vari-+s $e#6are "eas+res 1iven t- the $-r!ers s- that the 6ee# satis6ie&0 4*0 E@tra $a1es 6-r -ver ti"e0 It "eans $here a $-r!er $-r!s in a 6a3t-r 6-r "-re than ( h-+rs in an &a -r "-re than K) h-+rs in an $ee!7 he sha## in res.e3t -6 -verti"e $-r! %e entit#e& t- $a1es at the rate -6 t$i3e his H-r&inar rate -6 $a1esG0 It is -ne -6 the si1ni6i3ant $e#6are "eas+re 1iven t- the $-r!ers0

VOLUNTARY WELFARE MEASURES9

There are 3ertain e".#- ers es.e3ia## in the -r1ani2e& -6

se3t-r -6 in&+str 7 $h- have .r-"ise& a $i&e variet a33-+nt -6 s+3h $e#6are "eas+res is 1iven %e#-$= EDUCATIONAL FACILITIES9

$e#6are a"enities an& servi3es t- their e".#- ees0 A %rie6

The .a3e -6 e3-n-"i3 an& s-3ia# .r-1ress -6 a .arti3+#ar 3-+ntr #ar1e# &e.en&s -n the 9+a#it -6 its $-r! 6-r3e0 i".-rtant .art in "-tivatin1 an& E&+3ati-n .#a s a ver

ena%#in1 the $-r!in1 .-.+#ati-n 6-r 3han1es ne3essar 6-r a33e#erate& .r-1ress an& 6-r their "enta# an& .h si3a# &eve#-."ent0 This has %een re3-1ni2e& in -+r s-3ia# an& e3-n-"i3 .#annin1 an& a s+ita%#e 6inan3ia# -+t#a I".r-ve"ent in the 9+a#it -n e&+3ati-n has %een "a&e in the &i66erent 6ive: ear .#ans0 -6 the in&+stria# $-r! 6-r3e &e"an&s a33e#erate& .a3e -6 e3-n-"i3 &eve#-."ent 6-r $hi3h e&+3ati-n -6 $-r!ers7 their 6a"i#ies an& their 3hi#&ren is ver essentia#0 MEDICAL FACILITIES9 E".#- ers7 $hether in .+%#i3 -r .rivate se3t-rs have %een .r-vi&in1 "e&i3a# 6a3i#ities 6-r their $-r!ers an& their 6a"i#ies7 even %e6-re the intr-&+3ti-n -6 E0S0I0 S3he"e0 The $-r!ers in &e.art"enta# +n&erta!in1s are "-re -r #ess 1-verne& % the "e&i3a# r+#es a..#i3a%#e t- 1-vern"ent

servants7 -r s+3h -ther 6a3i#ities7 %-th in&--r an& -+t&--r0 The 3-""ittee -n #a%-+r $e#6are has re3-""en&e& that in the 3ase -6 s"a##er +nits7 "e&i3a# 6a3i#ities sh-+#& %e .r-vi&e& -n ,-int %asis % s3attere& areas0 The a 1r-+. -6 e".#- ers in #i!e in&+stria# 3-: instit+ti-ns

-.eratives7 in&+stria# estates 3an .#a an i".-rtant r-#e in .r-vi&in1 "e&i3a# 6a3i#ities t- the $-r!ers % a ,-int &rive0 TRANSPORT FACILITIES9 Trans.-rt 6a3i#ities t- $-r!ers resi&in1 at a #-n1 &istan3e are essentia# t- re#ieve the" 6r-" strain an& an@iet 0 S+3h 6a3i#ities a#s- .r-vi&e 1reater -..-rt+nit 6-r re#a@ati-n an& re3reati-n7 an& he#. in re&+3in1 the rate -6 a%senteeis"0 The .ra3ti3e 6-##-$e& $ith re1ar& t- trans.-rt 6a3i#ities varies 6r-" 3-+ntr t- 3-+ntr 0 The #e1a# i".-siti-n t.r-vi&e these 6a3i#ities has %een rare an& #i"ite& t- 3ertain s.e3ia# 3ir3+"stan3es0 In s-"e -6 the &eve#-.in1 3-+ntries there are stat+t-r "eas+res re9+irin1 e".#- ees t.r-vi&e trans.-rt 6a3i#ities t- their e".#- ees0 In 3ertain &eve#-.in1 3-+ntries trans.-rt 6a3i#ities are a#s- .r-vi&e& thr-+1h 3-##e3tive a1ree"ents0 RECREATIONAL FACILITIES9 Re3reati-n is 3-""-n# ta!en t- %e the -..-site -6 $-r!0 It has an i".-rtant %earin1 -n the in&ivi&+a#Gs .ers-na#it as $e## as his 3a.a3it t- 3-ntri%+te t- s-3ia# &eve#-."ent0 It a66-r&s the $-r!er an -..-rt+nit t- &eve#-. his sense -6 .h si3a# an& "enta# &is3i.#ine0 M+si37 &an3e7 &ra"a7

1a"es an& s.-rts7 .aintin1s7 3arvin1s7 are &i66erent 6-r"s -6 re3reati-n0 The i".-rtan3e -6 re3reati-n in 3reatin1 a hea#th 3#i"ate 6-r in&+stria# .ea3e an& .r-1ress has %een e".hasi2e& % severa# st+& tea"s0 In In&ia7 a variet -6 re3reati-na# 6a3i#ities have %een .r-vi&e& in "-re than -ne $a 7 stat+t-ri# 7 v-#+ntari# Br-a&# na"e# 7 (a) (%) Re3reati-na# a"enities .r-vi&e& % the in&+stria# an& a#s- % &i66erent $e#6are a1en3ies7 an& t- s-"e e@tent % tra&e +ni-ns as $e##0

s.ea!in17 these 3an %e &ivi&e& int- t$- .arts7

-r1ani2ati-ns insi&e -r near the $-r! .#a3e7 an& A"enities .r-vi&e& -n 3-""+nit %asis

HOUSING FACILITIES9 H-+sin1 is the .ri"ar nee& -6 $-r!ersG 6a"i# in 3ivi#i2e& #i6e0 With-+t a r--6 t- 3-ver his hea&7 the $-r!er nat+ra## 6ee#s 6r+strate& a%-+t his .--r stan&ar& -6 #ivin1 in %i1 3ities0 G--& h-+ses "ean .-ssi%i#it -6 h-"e #i6e7 ha..iness an& hea#thL %a& h-+ses s.e## s9+a#-+r7 &rin!7 &iseases7 i""-ra#it 7 3ri"e et30 Over3r-$&in1 -6 .e-.#e in &ar! 9+arters in s#+" areas is "ain# res.-nsi%#e 6-r the -+t%rea! -6 t+%er3+#-sis0 Re3-1nisin1 the nee& 6-r h-+sin1 a33-""-&ati-n7 1-vern"ent an in&+stria# #-ans th-+sin1 in&+stria# s3he"e $-r!ers $as 6-r intr-&+3e& in '(B40 Un&er this s3he"e7 the 3entra# -66ers 3-nstr+3tin1 h-+ses at 3-n3essi-na# rates0

OTHER FACILITIES9 These are %asi3a## inten&e& t- i".r-ve the 3-"6-rt #eve# -6 $-r!ers $hi#e at $-r! an& in3#+&e the 6-##-$in1= CANTEEN, RESTROOMS AND LUNCHROOM9 /anteens esta%#ishe& insi&e 6a3t-ries 1enera## -66er 6--& at s+%si&i2e& rates0 In "-&ern -r1ani2ati-ns7 6--& 3-+rts -66erin1 a variet -6 3-ntinenta# an& inter 3-ntinenta# 3+isine have %e3-"e 9+ite .-.+#ar in re3ent ti"es0 WASHING FACILITIES, MEDICAL AID, LEAVE TRAVEL CONCESSIONS9 M-st 6a3t-ries have 6irst:ai& 6a3i#ities t- ta!e 3are -6 "in-r in,+ries0 Rei"%+rse"ent -6 "e&i3a# e@.enses a3t+a## in3+rre& is a#s- in3reasin1# 6av-+re& n-$a&a s0 CONSUMER COOPERATIVE STORES9 The In&ian La%-+r /-n6eren3e in '(C> re3-""en&e& the settin1 +. -6 3-ns+"er 3--.erative st-res in a## in&+stria# esta%#ish"ents in3#+&in1 .#antati-ns an& "ines e".#- in1 >** -r "-re $-r!ers0 The e".#- er is e@.e3te& t- e@ten& he#. in the 6-r" -6 share 3a.ita#7 $-r!in1 3a.ita#7 #-ans at 3-n3essive rates et30 AGENCIES FOR WELFARE WORK9 There are severa# a1en3ies inv-#ve& in #a%-+r $e#6are $-r!0 Besi&es 3entra# an& state 1-vern"ents7 e".#- ers7 +ni-ns

an& s-3ia# -r1ani2ati-ns $-r! as a1en3ies 6-r e@ten&in1 $e#6are 6a3i#ities t- the $-r!ers0

CENTRAL GOVERNMENT9 The 3entra# 1-vern"ent tries t- e@ten& its he#.in1 han& thr-+1h vari-+s A3ts 3-verin1 the sa6et 7 hea#th an& $e#6are -6 $-r!ers0 The Fa3t-ries A3t7 '(K)7 Mines A3t7 '(B47 Shi..in1 A3t7 '(K) et3L .r-vi&e 6-r 3anteens7 3rI3hes7 restr--"s7 $ashin1 6a3i#ities7 et30 La%-+r $e#6are -66i3ers -versee the $e#6are a3tivities 3#-se# an& ens+re ,+sti3e t- $-r!ers0 Stat+t-r $e#6are 6+n&s are 3reate& t.r-vi&e h-+sin17 e&+3ati-na#7 re3reati-na# an& "e&i3a# 6a3i#ities t- $-r!ers0

STATE GOVERNMENTS9 G-vern"ents in &i66erent states an& +ni-n territ-ries -66er $e#6are 6a3i#ities t- $-r!ers0 In Assa"7 a stat+t-r $e#6are 6+n& is 3reate& 6-r -66erin1 "e&i3a#7 e&+3ati-na#7 re3reati-na# an& -ther 6a3i#ities t- .#antati-n $-r!ers0 In G+,arat7 Maharashtra7 P+n,a%7 #a%-+r $e#6are 3entres are a&"inistere& % $e#6are %-ar&s0 H-$ever7 the n+"%er -6 these $e#6are 3enters is n-t ina&e9+ate t- serve the 1r-$in1 nee&s -6 $-r!ers at vari-+s .#a3es0 These 3entres &- n-t have a&e9+ate 6+n&s an& &e&i3ate& sta66 t- 3arr -+t $e#6are $-r!0

EMPLOYERS9 Me&i3a#7 e&+3ati-na#7 re3reati-na# 6a3i#ities are a#s-

e@ten&e& in .a.er7 s+1ar7 stee# 3e"ent7 en1ineerin1

in&+stries a#s-7 %

the e".#- ees

an& e".#- eesG hea#th

ass-3iati-ns0 The "ana1e"ent -6 TIS/O r+ns a $e## e9+i..e& h-s.ita# in ;a"she&.+r7 s+..-rte& % 3entres an& &is.ensaries .#annin1 in 3#ini3s7 &i66erent 3re&it #-3a#ities0Fa"i# resi&entia# s-3ieties7

1 "nasi+"s7 3#+%s7 3rI3hes7 3anteens7 s3h--#s are a#sset +. % TIS/O F-r the %ene6it -6 $-r!ers0 TRADE UNIONS9 The 3-ntri%+ti-n -6 tra&e +ni-ns in In&ia t-$ar&s #a%-+r $e#6are a3tivities is n-t si1ni6i3ant0 P--r 6inan3es7 "+#ti.#e +ni-nis"7 7 "+#ti.#e +ni-nis"7 -6ten 3-"e in the $a -6 +n&erta!in1 #a%-+r $e#6are $-r! enth+siasti3a## 0 Th-+1h $e 3ann-t e@.e3t "+3h 6r-" the tra&e +ni-ns in the 6ie#& -6 $e#6are7 the 3an at #east i&enti6 the "ini"+" 6a3i#ities 3an a3t as a se3+re the nee&e& % $-r!ers an& %rin1 the sa"e t- the n-ti3e -6 1-vern"ent an& the e".#- ers0 The re.resentative -6 the $-r!ers an& i".#e"entati-n -6 stat+t-r "eas+res0 OTHER AGENCIES9 The -vera## .i3t+re re1ar&in1 #a%-+r $e#6are $-r! in In&ia is s-"e$hat &istressin10 We#6are a"enities have n-t %een .r-.er# .r-vi&e&7 e@3e.t in +nits "ana1e& % .r-1ressive e".#- ers -r in "-&ern +nits $here the #atest te3hn-#-1 &e"an&s "aintenan3e -6 a&e9+ate stan&ar&s0 The #etter -6 the #a$ has a#s- n-t %een stri3t# -%serve& in "-st +nits7 -$in1 t- .--r s+.ervisi-n0

RESEARCH METHODOLOGY
Resear3h Meth-&-#-1 re6ers t- the #-1i3 %ehin& the an&

"eth-&s +se& in 3-nte@t -6 -+r resear3h st+&

e@.#ains $h $e are +sin1 .arti3+#ar "eth-& -r te3hni9+e0 There are "an "eth-&s 6r-" $hi3h $e 3an a39+ire the &etai#s a%-+t the Mi#! P#ant0 F-##-$in1 are the vari-+s .ara"eters7 $hi3h ha& %een e".#- e& t- .re.are this .r-,e3t re.-rt0 '0 40 >0 K0 B0 Resear3h Desi1n Data /-##e3ti-n Sa".#in1 Meth-& Nat+re O6 Universe St+&ie& Sa".#in1 Area Statisti3a# Desi1n Pri"ar as $e## as se3-n&ar &ata Pr-%a%i#it Sa".#in1 W-r!ers as $e## as HR De.art"ent We#6are Meas+res .r-vi&e& t- the $-r!ers C0 80 )0 Sa".#in1 Unit Si2e O6 Sa".#e S3a#e Use& In&ivi&+a# B* Li!ert S3a#e

ANALYSIS AND INTERPRETATION

'0) WELFARE MEASURES IN THE ORGANISATION=: OPTIONS MES NO NO0OF RESPONDENTS >B 'B A 8*A >*A

*A >*A

MES NO 8*A

INTERPRETATION=
A#"-st 8*A -6 the $-r!ers 6ee# that the there in sanitati-n "eas+res0 $-r! in a

3-"6-rta%#e s+rr-+n&in1 $hereas s-"e #--.h-#es are

40)

<ENTILATION7HMGIENE MEASURES=:

AND

SANITATION

OPTIONS SATISFIED PARTLM SATISFIED DISSATISFIED

NO0OF RESPONDENTS
4B '* 'B

A B*A 4*A >*A

*A >*A SATISFIED B*A *A PARTLM SATISFIED DISSATISFIED 4*A

INTERPRETATION=
A#"-st B*A -6 e".#- ees are n-t satis6ie& $ith venti#ati-n7 h 1iene an& sanitati-n "eas+res $hi3h is a seri-+s "atter an& the 3-".an nee&s t- &- s-"ethin1 a%-+t it0

>0)

FLENIBILITM OF WOR5ING HOURS=:

OPTIONS MES NO

NO0OF RESPONDENTS
>* 4*

A C*A K*A

*A

K*A MES C*A NO

INTERPRETATION=
The 3-n3e.t -6 6#e@i%#e $-r!in1 h-+rs has n-t %een i".#e"ente& +ni6-r"a## in that K*A -6 e".#- ees are n-t satis6ie&7 as there is n- 3han1e in their $-r!in1 h-+rs0

K0)

PRO<ISION OF SAFETM EQUIPMENT=:

OPTIONS MES NO

NO0OF RESPONDENTS
>B 'B

A 8*A >*A

*A >*A

MES NO 8*A

INTERPRETATION=
>*A -6 e".#- ees have n-t %een .r-vi&e& $ith the sa6et e9+i."ent0 This nee&s t- %e #--!e& -n .ri-rit 0

B0) MEDI/AL /HE/5:UPS=:

OPTIONS MES NO

NO0OF RESPONDENTS
K* '*

A )*A 4*A

*A 4*A

MES NO

)*A

INTERPRETATION=
'FB -6 e".#- ees have n-t %een s+%,e3te& t- the "e&i3a# 3he3! +.0 This "a %e -$in1 t- their a%sen3e 6r-" the 3-".an -n the &a s -6 "e&i3a# 3he3! +.0 The s ste" nee&s t- %e strea"#ine& t- ens+re '**A "e&i3a# 3he3!+.s0

C0)

ADEQUATE MEDI/AL FA/ILITIES=:

OPTIONS MES NO

NO0 OF RESPONDENTS
K* '*

A )*A 4*A

*A 4*A

MES NO

)*A

INTERPRETATION=
)*A e".#- ees state& in the a66ir"ative %e3a+se "e&i3a# 3he3!+.s an& "e&i3a# 3a".s are arran1e& 6r-" ti"e t- ti"e $hereas 4*A e".#- ees $ere &issatis6ie&0

80)

MEDI/AL PRO<ISIONS FOR EMPLOMEES FAMILIES=: NO0 OF RESPONDENTS

K* '* A )*A 4*A

OPTIONS MES NO

*A 4*A

MES NO

)*A

INTERPRETATION=
)*A e".#- ees $ere satis6ie&7 $hereas 4*A &e"an& "-re 6a3i#ities n-t -n# 6-r their 3hi#&ren %+t a#s- 6-r -ther &e.en&ents0

)0)

/ULTURAL AND RE/REATIONAL FA/ILITIES=: OPTIONS USUALLM ANNUALLM SOMETIME NONE NO0OF RESPONDENTS
4B B 'B B A B*A '*A >*A '*A

'*A

*A

USUALLM >*A B*A ANNUALLM SOMETIME NONE

'*A

INTERPRETATION=
There a..ears t- %e n- re1+#ar s3he&+#e 6-r h-#&in1 -6 3+#t+ra# events0 These nee& t- %e 3-n&+3te& in an -r1ani2e& "anner0

(0)

HEALTHM WOR5ING /ONDITIONS=:

OPTIONS MES NO

NO0OF RESPONDENTS
4B 4B

A B*A B*A

*A

B*A

B*A

MES NO

INTERPRETATION=
A#"-st B*A -6 e".#- ees are n-t ha.. $ith the $-r!in1 3-n&iti-ns $hi3h is .ri"ari# &+e t- +nsatis6a3t-r h 1ieni3 an& "aintenan3e 3-n&iti-ns0

'*0)

SEPARATE WASHING FA/ILITIES FOR MEN AND WOMEN=:

OPTIONS MES NO

NO0 OF RESPONDENTS
4B 4B

A B*A B*A

*A

B*A

B*A

MES NO

INTERPRETATION=
A#"-st B*A -6 the e".#- ees are satis6ie& $hereas re"ainin1 are &issatis6ie& %e3a+se $ashin1 6a3i#ities are n-t se.arate# .r-vi&e& 6-r "en an& $-"en $hi3h #ea&s t- the $asta1e -6 the ti"e -6 the e".#- ees0

''0) FA/ILITIES FOR SITTING AT THE PLA/E OF WOR5=:

OPTIONS MES NO

NO0OF RESPONDENTS >B 'B

A 8*A >*A

*A >*A

MES NO 8*A

INTERPRETATION=
In the 3ase -6 >*A -6 $-r!ers7 this .r-visi-n has n-t %een "a&e0 This 6a3i#it res.e3t -6 a## the $-r!ers0 sh-+#& %e .r-vi&e& in

'40) FA/ILITM PRO<IDED FOR THE SUDDEN IN;URM OR A//IDENT=: OPTIONS FIRST:AID AMBULAN/E BOTH NONE NO0OF RESPONDENTS '* '* 4B B A 4*A 4*A B*A '*A

'*A

*A

4*A

FIRST:AID AMBULAN/E 4*A B*A BOTH NONE

INTERPRETATION=
A#"-st B*A -6 the $-r!ers are .r-vi&e& $ith %-th the 6a3i#ities $hereas '*A $ere n-t at a## a$are a%-+t the s+&&en "e&i3a# he#.0

'>0) FULFILLMENT OF PURPOSE OF /ANTEEN=: OPTIONS MES NO /ANOT SAM NO0OF RESPONDENTS
>B '* B A 8*A 4*A '*A

'*A

*A

4*A MES NO /ANOT SAM 8*A

INTERPRETATION=
'FB -6 $-r!ers 6ee# that 3anteen is n-t .er6-r"in1 the .+r.-se 6-r $hi3h it has %een esta%#ishe&0

'K0) QUALITM OF /ANTEEN PRODU/TS=: OPTIONS GOOD SATISFA/TORM UNSATISFA/TORM NO0OF RESPONDENTS 4B '> '4 A B*A 4BA 4BA

*A 4KA

B*A

GOOD SATISFA/TORM UNSATISFA/TORM

4CA

INTERPRETATION=
A#"-st 4BA -6 the e".#- ees are n-t satis6ie& $ith the 9+a#it -6 3anteen .r-&+3ts0 The 3-".an sh-+#& #--! intthis as.e3t0

'B0) RATES /HARGED IN THE /ANTEEN=: OPTIONS NO0OF RESPONDENTS REASONABLE 4B UNREASONABLE 'B HIGHLM UNREASONABLE '* A B*A >*A 4*A

*A 4*A

*A B*A

REASONABLE UNREASONABLE HIGHLM UNREASONABLE

>*A

INTERPRETATION=
Ha#6 -6 the e".#- ees are n-t ha.. $ith the rates %ein1 3har1e& % the 3anteen0 The 3-".an sh-+#& #--! int- this as.e3t s- that the e".#- ees are satis6ie&0

'C0) SUGGESTION OR /OMPLAINT BON=:

OPTIONS MES NO

NO0OF RESPONDENTS
4B 4B

A B*A B*A

*A

B*A

B*A

MES NO

INTERPRETATION=
A#"-st ha#6 -6 the e".#- ees are n-t a$are -6 the e@isten3e -6 s+11esti-nF 3-".#aint %-@0 The 3-".an sh-+#& .+%#i3ise the sa"e an& en3-+ra1e the e".#- ee t"a!e +se -6 this0

'80) INITIATION OF SUITABLE A/TION ON THE /OMPLAINTSF SUGGESTIONS=: OPTIONS MES NO SOMETIMES NO0OF RESPONDENTS 4B '> '4 A B*A 4CA 4KA

*A 4KA

B*A

MES NO SOMETIMES

4CA

INTERPRETATION=
A#"-st B*A -6 the e".#- ees are n-t satis6ie& $ith the a3ti-n ta!en % the 3-".an -n their 3-".#aints0

FINDINGS
'0) Ma,-rit -6 the $-r!ers 6ee# that the $-r! in a

3-"6-rta%#e s+rr-+n&in17 $hereas s-"e #--.h-#es are there in sanitati-n "eas+res0 40) Ha#6 -6 the $-r!ers are n-t satis6ie& $ith venti#ati-n an& h 1iene "eas+res0 >0) The 3-n3e.t -6 6#e@i%#e $-r!in1 h-+rs has n-t %een i".#e"ente& +ni6-r"a## 0 K0) S-"e e".#- ees have n-t %een .r-vi&e& $ith sa6et e9+i."ent0 B0) A 6e$ -6 the e".#- ees have n-t %een s+%,e3te& tthe "e&i3a# 3he3! +.7 "-st# -$in1 t- the a%sen3e7 -n the &a s -6 "e&i3a# 3he3! +.0 C0) A#"-st 'FB -6 e".#- ees are n-t satis6ie& $ith the "e&i3a# 6a3i#ities 3-n3ernin1 their 6a"i#ies0 80) There a..ear t- %e n- re1+#ar s3he&+#e 6-r h-#&in1 -6 3+#t+ra# events0 )0) Washin1 6a3i#ities have n-t %een a&e9+ate#

.r-vi&e& se.arate# 6-r "en an& $-"en0 (0) In s-"e 3ases7 6a3i#it 6-r sittin1 at the .#a3e -6 $-r! has n-t %een .r-vi&e& t- the e".#- ees0

'*0)

B-th 6irst ai& an& a"%+#an3e 6a3i#it are n-t .r-vi&e& in a## the 3ases0

''0)

A 6e$ -6 the $-r!ers 6ee# that 3anteen is n-t .er6-r"in1 the .+r.-se 6-r $hi3h it has %een esta%#ishe&0 Besi&es7 a#"-st P -6 e".#- ees are n-t satis6ie& $ith 9+a#it -6 .r-&+3ts in the 3anteen0

'40)

A#"-st ha#6 -6 the e".#- ees are n-t satis6ie& $ith the 3anteen rates $hi3h the 6in& t%e +nreas-na%#eF hi1h# +nreas-na%#e0

'>0)

Ha#6 -6 the e".#- ees are n-t a$are -6 the e@isten3e -6 s+11esti-n F 3-".#aint %-@0

RECOMMENDATIONS
'0) S-"e #--.h-#es are there in h 1iene an& sanitati-n "eas+res $hi3h sh-+#& %e re"-ve& % re9+ire& a3ti-ns7 % the $e#6are &e.art"ent0 40) The 3-n3e.t -6 6#e@i%#e $-r!in1 h-+rs sh-+#& %e i".#e"ente& +ni6-r"a## 0 >0) Re9+ire& sa6et e9+i."ent sh-+#& %e .r-vi&e& t- a## the e".#- ees0 K0) The s ste" -6 "e&i3a# 3he3! +.s nee&s t- %e strea"#ine& t- ens+re '**A "e&i3a# 3he3! +.s0 B0) /-".an sh-+#& "a!e .r-visi-ns 6-r .r-vi&in1 ta!in1

"e&i3a# 6a3i#ities 6-r the 6a"i#ies7 t- the satis6a3ti-n -6 a## the e".#- ees0 C0) /+#t+ra# an& re3reati-na# 6a3i#ities sh-+#& %e .r-vi&e& in an -r1ani2e& "anner0 80) Se.arate $ashin1 6a3i#ities sh-+#& %e .r-vi&e& 6-r "en an& $-"en0 )0) Sittin1 6a3i#it sh-+#& %e .r-vi&e& in res.e3t -6 a## the $-r!ers0 (0) First ai& an& a"%+#an3e 6a3i#ities sh-+#& %e .r-vi&e& in a## the 3ases an& a## e".#- ees %e "a&e a$are a%-+t the sa"e0

'*0)

Pr-.er 9+a#it -6 .r-&+3ts sh-+#& %e .r-vi&e& in the 3anteen7 t- the satis6a3ti-n -6 a## the e".#- ees0

''0)

/-".an

sh-+#& ens+re that reas-na%#e rates are

3har1e& in the 3anteen0 '40) /-".an sh-+#& .+%#i3ise the e@isten3e -6

s+11esti-nF 3-".#aint %-@ an& en3-+ra1e the e".#- ees t- "a!e +se -6 the sa"e0 '>0) /-".an sh-+#& ens+re that s+ita%#e a3ti-ns are

ta!en -n the 3-".#aints -6 the e".#- ees0

LIMITATIONS OF THE STUDY

:0) TIME CONSTRAINTS9 The $-r!in1 -6 the .#ant is s+3h that there is a #itt#e -r n- ti"e 6-r .r-vi&in1 in6-r"ati-n re1ar&in1 the $e#6are &e.art"ent0 This is -ne -6 the "a,-r #i"itati-n as 6ar as trainin1 is 3-n3ern0 ;0) UNNATURAL CIRCUMSTANCES9 D+e t- the #a3! -6 .r-.er ti"in1s ? %+s s3he&+#e7 its n-t .-ssi%#e 6-r the trainers t- retrieve h+n&re& .er3ent in6-r"ati-n 6r-" the &e.art"ent ? -66i3ia#s0 S- there 3ann-t %e a 3-n1enia# 6#-$ -6 in6-r"ati-n %et$een the trainers ? -66i3ia#s0

<0) NON8 PARTICIPATION OF RESPONDENTS9 D+e t- in&i66erent %ehavi-+r their r-#e has shr+n! tn-n: .arti3i.ati-n % the e".#- ees0 There is "-re stress -n the $-r!in1s -6 the &e.art"ents an& #ess 3-n3ern is sh-$n 6-r the trainers

CONCLUSION

In Mi#! P#ant L+&hiana7 $e#6are "eas+res are .r-vi&e& tthe $-r!ers in an -r1ani2e& "anner0 On the %asis -6 the ana# sis -n the $e#6are "eas+res .r-vi&e& t- the $-r!ers7 s-"e #--.h-#es are there in vari-+s !in&s -6 a"enities0 Li!e h 1iene an& sanitati-n re9+ire "a,-r 6-r" -6 i".r-ve"ent0 Re1ar&in1 the .r-visi-n -6 sa6et e9+i."ent7 it nee&s t- %e #--!e& as a .ri-rit 0 The s ste" -6 "e&i3a# 3he3! +.s nee&s t- %e strea"#ine&0 /+#t+ra# events nee&s t- %e 3-n&+3te& int- an -r1ani2e& "anner0 The 9+a#it -6 3anteen .r-&+3ts as $e## as rates 3har1e& -n the" sh-+#& %e a&e9+ate0 One -6 the "a,-r &ra$%a3! is #a3! -6 a$areness a%-+t the s+11esti-nF 3-".#aint %-@ a"-n1 the e".#- ees -6 <er!a Mi#! P#ant7 L+&hiana0

ANNE=URE
>:) Are -+ ha.. $ith the $e#6are "eas+res in the

-r1ani2ati-nQ A) B) Q4) Mes NAre -+ satis6ie& $ith venti#ati-n7 h 1iene an&

sanitati-n "eas+resQ A) B) /) Q>) A) B) QK) Satis6ie& Dissatis6ie& Part# Satis6ie& D- -+ have 6#e@i%#e $-r!in1 h-+rsQ Mes ND-es the 3-".an .r-vi&es re9+ire& sa6et

e9+i."ent 6-r +se in .#ant an& "a3hiner Q A) B) QB) Mes NIs re1+#ar "e&i3a# 3he3!+. 3-"e -+t 6-r the e".#- eesQ

A) B)

Mes N-

QC) A) B) Q8)

Are the "e&i3a# 6a3i#ities a&e9+ateQ Mes NIs there "e&i3a# .r-visi-n -r re1+#ar "e&i3a# 3he3! +. 6-r e".#- eesG 6a"i# Q

A) B)

Mes N-

Q))

D-es

-+r

3-".an

h-#&

3+#t+ra#

events

-r

re3reati-na# a3tivitiesQ A) B) /) D) Q() Us+a## Ann+a## S-"eti"es N-ne D-es the 3-".an .r-vi&e 1--& -r hea#th $-r!in1 3-n&iti-nsQ A) B) Mes N-

Q'*) Are the $ashin1 6a3i#ities avai#a%#e t- -+Q A) B) Mes N-

Q'') Have 6a3i#ities 6-r sittin1 %een .r-vi&e& at -+r .#a3e -6 $-r!Q A) B) Mes Nis 1iven $hen a s+&&en in,+r -r

Q'4) What 6a3i#it

a33i&ent -33+rsQ A) B) /) D) First:Ai& 6a3i#it A"%+#an3e 6a3i#it B-th N-ne

Q'>) Is 3anteen 6+#6i##in1 its .+r.-seQ A) B) /) Mes N/anGt sa

Q'K) H-$ is the 9+a#it -6 3anteen .r-&+3tsQ A) B) /) G--& Satis6a3t-r Unsatis6a3t-r -+ thin! -6 the rates 3har1e& in the

Q'B) $hat &3anteenQ

A) B) /)

Reas-na%#e Unreas-na%#e Hi1h# Unreas-na%#e s+11esti-nF3-".#aint %-@ 6-r 1ettin1

Q'C) Is there an

e".#- eesG s+11esti-ns an& 3-".#aintsQ A) B) Mes Nta!e s+ita%#e a3ti-n -n the

Q'8) D-es the 3-".an

3-".#aints -r s+11esti-ns7 1iven % the e".#- eesQ A) B) /) Mes NS-"eti"es

BIBLIOGRAPHY
:0 H.(a* R"s&.!+" Ma*a "("*t, E'+"% P.2%is/"!s 8 ;0 V0S0P0 Ra& R"s&.!+" Ma*a "("*t, Kata!ia

H.(a* 8

P.2%is/"!s A0P0VERMA

<0

E%"("*ts &- M"!+a*ti%" La1, S.%ta* C/a*, 8 N0D0 Ka#&&!

P.2%is/"!s

?0

As#"+ts &- La2&.! W"%-a!" a*, S&+ia% S"+.!it), Hi(a%a)a P.2%is/"!s 8 A0M0 Sa!(a