CEO Series Sample

SAMPLE PACKAGE
(Examples from seven policies and procedures manuals)
CEO Management
Procedures Series
The CEO Management Procedures Series Includes:
Accounting Policies, Procedures & Forms
Computer and Network Policies, Procedures & Forms
Human Resources Policies, Procedures & Forms
ISO 9001 QMS Policies, Procedures & Forms
Business Sampler Policies, Procedures & Forms
Disaster Recovery Policies, Procedures & Forms
Security Planning Policies, Procedures & Forms
This Sample Package contains:
Overview and Index of this Sample Package

Abridged Tables of Contents for each manual
Example policy, procedure and form from each manual
Overview of the CEO Management Procedures Series Sample Package

Thank you for viewing this sample content for the Bizmanualz CEO Management Procedures Series.
This comprehensive collection of seven policies and procedures manuals (over 4,800 pages) provides
you a complete solution to many of your procedure development needs and regulatory requirements.
The sample for each individual manual can be located (a) using the bookmark tab at left, (b) clicking the
links on the following page, or (c) by scrolling through this document. The samples contain an abridged
version of the manuals Table of Contents, with key sections shown in full detail and supporting sections
listed as Tab Headings only.
Following each table of contents is a complete policy, procedure and form(s) set from that manual. Prior
to viewing the individual samples, we recommend reading the information below to become familiar with
definitions and the graph depicting the content overlap between the departmental manuals and the
Business Sampler Manual.
The price of the CEO Management Procedures Series is US$ 1,1995.00. This is 46% less than the
combined prices of all seven manuals included in this series. The seven manuals in this series are
Computer & Network, Accounting, Human Resources, Business Sampler, ISO 9001 QMS, Disaster
Recovery and Security Planning.
TERMS AND DEFINITIONS

Manual: A system of approved policy
statements and corresponding procedural
guidelines and supporting forms that direct an
organization toward its operational goals.
Policy: A stated course of action with a
defined purpose and scope to guide decisionmaking under a given set of circumstances
within the framework of corporate objectives,
goals and management philosophies.
Procedure: A series of prescribed steps
followed in a definite regular order which
ensure adherence to the guidelines set forth in
the Policy to which the Procedure applies
Activity: An action, element or decision
representing a prescribed step in the
Procedure process.
COMPONENTS OF THE
CEO MANAGEMENT
PROCEDURES SERIES
ISO 9001 QMS

444 pages
ACCOUNTING
602 pages
SECURITY
PLANNING
366 pgs
DISASTER
RECOVERY
626 pages
BUSINESS SAMPLER
1200 pages
HUMAN
RESOURCES
850 pages
COMPUTER &
NETWORK
722 pages
Task: A detailed component of an Activity

specifying required behavior to complete the
activity.
Form: A pre-formatted document containing
instructions and place-holders for data entry to
monitor progress through a particular
procedure and to ensure proper recordkeeping.
After viewing this PDF, you may close the

window and return to the Bizmanualz
website to place an order or view samples
from our other products.
Whats in the Shipment:

Seven 3-ring binders with over 4,800 pages of printed materials.
CD-Rom which installs all content into your hard drive in the form of editable MS-Word files
Location Finder and Content Index of each manual
Manual Name
# of
Pages
Policy/Procedure/
Form Set
Computer & Network
20
IT Asset Assessment
Accounting
20
Account Collections
Business Sampler
30
Customer Service Contact
Human Resources
30
Employment Application
ISO QMS
12
Pre-production Quality Planning
Disaster Recovery
12
Emergency Notification
Security Planning
10
Security Devices
[This Page Intentionally Left Blank]
SAMPLE PACKAGE
Computer & Network

Policies, Procedures & Forms
ABR34M

Part A: Overview of the Sample Package (1 page)
Part B: Table of Contents (10 pages)
Part C: Policy, procedures and form set (9 pages)
Bizmanualz
Computer & Network Policies, Procedures & Forms

A: Overview of the Sample Package
Thank you for viewing this sample content from the Computer & Network
Policies, Procedures & Forms.
The following 10 pages contain an abridged version of the Table of Contents,
with key sections shown in full detail and supporting sections listed as Tab
Headings only.
Following the Table of Contents is a complete policy, procedures and form(s) set
from this manual. This policy for IT Asset Management exemplifies the content,
writing style and format of the full manual. The IT Asset Management Procedures
is located in the manual under Tab 5: Asset Management.

Manual: A system of approved policy statements and corresponding procedural guidelines
and supporting forms that direct an organization toward its operational goals.
Policy: A stated course of action with a defined purpose and scope to guide decision-making
under a given set of circumstances within the framework of corporate objectives, goals and
management philosophies.
Procedure: A series of prescribed steps followed in a definite regular order which ensure
adherence to the guidelines set forth in the Policy to which the Procedure applies
Activity: An action, element or decision representing a prescribed step in the Procedure

process.
Task: A detailed component of an Activity specifying required behavior to complete the

activity.
Form: A pre-formatted document containing instructions and place-holders for data entry to
monitor progress through a particular Procedure and to ensure proper record-keeping.
Whats in the Shipment:

1. Three-Ring Binder with around 500 pages of printed material
2. CD-Rom with all content in MS-Word files
After viewing this pdf, close the window to return to the Bizmanualz website to
place an order or view samples from our other products.
CEO Management Procedures Series Sample
Bizmanualz.com
Table of Contents
Introduction ..................................................................................................Tab 1
Manual Preparation......................................................................................Tab 2
IT Manual ......................................................................................................Tab 3
Administration (ITAD)..................................................................................Tab 4
ITAD101 Information Technology Management
Activities
1.0 Business Planning
2.0 IT Department Objective Planning
3.0 IT Plan Development
4.0 IT Plan Implementation
5.0 IT Plan Review
6.0 IT Plan Update
Forms
ITAD101-1 Information Technology Plan
ITAD101-2 IT Plan Review Checklist
ITAD102 IT Records Management
Activities
1.0 Identification of Records
2.0 Record Generation
3.0 Record Management
4.0 Technology Obsolescence
5.0 Records Audit
Forms
ITAD102-1 Records Classification and Retention Guide
ITAD102-2 Records Management Database
ITAD103 IT Document Management
Activities
1.0 Planning Document Management
2.0 Document Management Plan
3.0 Document Management Plan Review
4.0 Document Management Plan Update
Forms
ITAD103-1 Document Control List
ITAD103-2 Document Change Request Form
ITAD103-3 Document Change Control Form
_____________________________________________________________________________
Computer and Network Policies, Procedures and Form
Page 3 of 20
Bizmanualz.com
ITAD104 IT Device Naming Conventions

Activities
1.0 Server Naming Conventions
2.0 Network Host Naming Conventions
3.0 Mainframe Naming Conventions
4.0 Infrastructure Device Naming Conventions
ITAD105 TCP/IP Implementation Standards
Activities
1.0 TCP/IP Address
2.0 Dynamic Host Configuration Protocol
3.0 Network Address Translation
4.0 Subnet Addressing Standards
5.0 WAN Link Addressing Conventions
ITAD106 Network Infrastructure Standards
Activities
1.0 Network Infrastructure Standards Development
2.0 Network Infrastructure Standards Implementation
3.0 Network Infrastructure Standards Review
Forms
ITAD106-1 Network Infrastructure Standards List
ITAD107 Computer and Internet Usage Policy
Activities
1.0 Acceptable Use
2.0 Inappropriate Use
3.0 Internet and E-Mail Etiquette
4.0 Security
5.0 Penalties
6.0 Conclusion
7.0 User Compliance
ITAD108 E-Mail Policy
Activities
1.0 E-Mail Policy Development
2.0 E-Mail Policy Implementation
3.0 E-Mail Policy Review
4.0 E-Mail Policy Changes
Forms
ITAD108-1 Company E-Mail Policy Acknowledgement
_____________________________________________________________________________
Page 4 of 20
Bizmanualz.com
ITAD109 IT Outsourcing
Activities
1.0 Identifying a Candidate Function for Outsourcing
2.0 Selecting an IT Outsourcer
3.0 Outsourcer Billings
4.0 Arbitration
5.0 Outsourcer Relationship Management
Forms
ITAD109-1 IT Outsourcer Due Diligence Checklist
ITAD109-2 IT Outsourcer Record
ITAD110 IT Department Satisfaction
Activities
1.0 General
2.0 Post-Service Follow-Up
3.0 User Survey
4.0 User Satisfaction Review
Forms
ITAD110-1 IT Post-Service Satisfaction Report
ITAD110-2 User Satisfaction Survey
Asset Management (ITAM) ..........................................................................Tab 5
ITAM101 IT Asset Standards
Activities
1.0 IT Asset Standards Development
2.0 IT Asset Standards Implementation
3.0 IT Asset Standards Assessment
Forms
ITAM101-1 IT Asset Standards List
ITAM101-2 IT Asset Configuration Worksheet
ITAM101-3 IT Asset Standards Exception Request
ITAM102 IT Asset Management
Activities
1.0 IT Asset Planning
2.0 IT Asset Acquisition
3.0 IT Asset Inspection, Acceptance, & Distribution
4.0 IT Asset Disposal
5.0 IT Asset Verification
Forms
ITAM102-1 IT Asset Requisition/Disposal Form
ITAM102-2 IT Asset Acquisition List
ITAM102-3 Tech Support Receiving Log
ITAM102-4 Nonconforming IT Asset Form
ITAM102-5 IT Asset Inventory Database
ITAM102-6 IT Network Map
_____________________________________________________________________________
Page 5 of 20
Bizmanualz.com
ITAM103 IT Vendor Selection

Activities
1.0 IT Vendor Evaluation
2.0 Request For Proposal
3.0 IT Vendor Selection
4.0 IT Vendor Review
5.0 IT Vendor Files
Forms
ITAM103-1 IT Vendor Notification Form
ITAM103-2 IT Vendor Survey
ITAM103-3 Approved IT Vendor Data Sheet
ITAM103-4 IT Vendor List
ITAM103-5 IT Vendor Disqualification Form
ITAM104 IT Asset Assessment
Activities
1.0 IT Asset Assessment Plan
2.0 IT Asset Scan
3.0 Documentation and Distribution
4.0 Nonconformance Handling
5.0 IT Asset Records Update
Forms
ITAM104-1 IT Asset Assessment Checklist
ITAM104-2 IT Asset Scan Summary
ITAM105 IT Asset Installation Satisfaction
Activities
1.0 IT User Satisfaction Plan
2.0 IT Asset Installation Follow-Up
3.0 User Satisfaction Data Review
4.0 Corrective/Preventive Action
5.0 Ongoing Evaluation
Forms
ITAM105-1 IT Asset Installation Follow-Up Report
Training & Support (ITTS) ...........................................................................Tab 6
ITTS101 IT System Administration
Activities
1.0 Planning System Administration
2.0 System Administration Plan
3.0 System Administration Plan Review
4.0 System Administration Plan Update
Forms
ITTS101-1 FORM NAME OPEN
_____________________________________________________________________________
Page 6 of 20
Bizmanualz.com
ITTS102 IT Support Center

Activities
1.0 IT Support Center Overview
2.0 IT Support Center Plan (Operations)
3.0 IT Support Plan Review
4.0 IT Support Plan Update
Forms
ITTS102-1 System Trouble Report
ITTS102-2 System Trouble Acknowledgement Form
ITTS102-3 System Trouble Resolution Form
ITTS102-4 Tech Support Log
ITTS103 IT Server / Network Support
Activities
1.0 Server / Network Support Planning
2.0 Server / Network Support Plan
3.0 Support Plan Review
4.0 Support Plan Update
Forms
ITTS103-1 Server / Network Planning Checklist
ITTS103-2 Server / Network Support Plan
ITTS104 IT Troubleshooting
Activities
1.0 IT Troubleshooting Planning
2.0 IT Troubleshooting Plan
3.0 IT Troubleshooting Plan Review
4.0 IT Troubleshooting Plan Update
Forms
ITTS104-1 IT Troubleshooting Plan
ITTS104-2 User Troubleshooting Guide
ITTS105 IT User-Staff Training Plan
Activities
1.0 Planning IT Training
2.0 The IT Training Plan
3.0 IT Training Plan Evaluation (Review)
4.0 IT Training Plan Update
Forms
ITTS105-1 IT Training Requirements List
ITTS105-2 IT Training Log
_____________________________________________________________________________
Page 7 of 20
Bizmanualz.com
Security & Disaster Recovery (ITSD) .........................................................Tab 7

ITSD101 IT Threat And Risk Assessment
Activities
1.0 Threat and Risk Assessment Introduction
2.0 Threat Assessment Preparation
3.0 Threat Assessment
4.0 Threat/Risk Management Review
Forms
ITSD101-1 IT Threat / Risk Assessment Report
ITSD102 IT Security Plan
Activities
1.0 Preparing The IT Security Plan
2.0 Developing The IT Security Plan
3.0 Implementing The IT Security Plan
4.0 IT Security Plan Review
5.0 IT Security Plan Update
Forms
ITSD102-1 IT Security Assessment Checklist
ITSD102-2 IT Security Plan
ITSD102-3 IT Security Plan Implementation Schedule
ITSD103 IT Media Storage
Activities
1.0 IT Storage Planning
2.0 IT Storage Plan
3.0 IT Storage Plan Review
4.0 Updating The IT Storage Plan
Forms
ITSD103-1 Information Storage Plan
ITSD104 IT Disaster Recovery
Activities
1.0 IT Disaster Recovery Planning
2.0 IT Disaster Recovery Plan
3.0 IT Disaster Recovery Plan Review
4.0 IT Disaster Recovery Plan Revision
Forms
ITSD104-1 IT Disaster Recovery Plan
ITSD105 Computer Malware
Activities
1.0 Malware Defense Planning
2.0 Malware Defense Plan
3.0 Malware Defense Plan Review
4.0 Malware Defense Plan Update
_____________________________________________________________________________
Page 8 of 20
Bizmanualz.com
ITSD106 IT Access Control

Activities
1.0 Planning Access Control
2.0 IT Access Control Plan
3.0 IT Access Control Plan Review
4.0 IT Access Control Plan Update
Forms
ITSD106-1 Access Control Plan
ITSD106-2 User Access Control Database
ITSD106-3 Access Control Log
ITSD106-4 User Account Conventions
ITSD107 IT Security Audits
Activities
1.0 IT Security Audit Planning
2.0 IT Security Audit Plan
3.0 IT Security Audit Review
4.0 Corrective Action
Forms
ITSD107-1 IT Security Audit Report
ITSD107-2 IT Nonconformity Report
ITSD107-3 IT Security Audit Plan
ITSD108 IT Incident Handling
Activities
1.0 IT Incident Handling Planning
2.0 IT Incident Handling Plan
3.0 IT Incident Handling Plan Review
4.0 IT Incident Handling Plan Update
Forms
ITSD108-1 IT Incident Report
ITSD108-2 IT Incident Response Form
Software Development (ITSW) ....................................................................Tab 8
ITSW101 IT Project Definition
Activities
1.0 IT Project Needs Identification
2.0 IT Project Definition
3.0 IT Project Definition Review
4.0 IT Project Plan
Forms
IEEE Software Engineering Standards List
ITSW101-1 IT Project Plan
_____________________________________________________________________________
Page 9 of 20
Bizmanualz.com
ITSW102 IT Project Management

Activities
1.0 IT Project Setup
2.0 IT Project Schedule
3.0 IT Project Cycle Management
4.0 IT Project Review
Forms
ITSW102-1 IT Project Development Database
ITSW102-2 IT Project Status Report
ITSW102-3 IT Project Team Review Checklist
ITSW102-4 IT Project Progress Review Checklist
ITSW103 Systems Analysis
Activities
1.0 Introduction
2.0 System Requirements
3.0 Information Flows Documentation
4.0 Acceptance Test Plan
5.0 Beta Test Plan
6.0 Systems Analysis Review
ITSW104 Software Design
Activities
1.0 Introduction
2.0 Software Design Specification
3.0 Software Design Review
Forms
ITSW104-1 Design Review Checklist
ITSW105 Software Programming
Activities
1.0 Programming Standards
2.0 Programming Tasks
3.0 Software Development
4.0 Programming Reviews
Forms
ITSW105-1 Work Product Review Checklist
_____________________________________________________________________________
Page 10 of 20
Bizmanualz.com
ITSW106 Software Documentation

Activities
1.0 Software Assessment
2.0 Documentation Production
2.0 Final Review
3.0 Documentation Release
5.0 Document Revision
6.0 Procedure and Work Instruction Format
Forms
ITSW106-1 Request for Document Change (RDC)
ITSW106-2 Document Change Control
ITSW107 Software Testing
1.0 Software Testing Overview
2.0 Acceptance Testing
3.0 Beta Testing
4.0 Final Release Testing
Forms
ITSW107-1 Project Test Script
ITSW107-2 Project Test Checklist
ITSW107-3 Project Test Problem Report
ITSW108 Design Changes During Development
Activities
1.0 Introduction
2.0 Design Change Review
3.0 Design Change Implementation
Forms
ITSW108-1 Design Change Request Form
ITSW109 Software Releases and Updates
Activities
1.0 Introduction
2.0 Version Control Standards
3.0 Configuration Control Standards
4.0 Release Control Standards
5.0 Software License, Warranty, and Copyright
Forms
ITSW109-1 Product License Agreement
ITSW109-2 Limited Warranty
ITSW109-3 Copyright Notice
_____________________________________________________________________________
Page 11 of 20
Bizmanualz.com
ITSW110 Software Support

Activities
1.0 Support Overview
2.0 Support Services Management
3.0 Free Basic Support Services
4.0 Extended Support Services
5.0 User Group Support
6.0 Phone Support Services
ITSW111 Software Consulting Services
Activities
1.0 Introduction
2.0 Cost Estimates
3.0 Enhancements and Customizations
4.0 Software Problems
5.0 Consulting Services Review
Forms
ITSW111-1 Consulting Agreement
ITSW111-2 Statement of Work
ITSW111-3 Customer Support Log
ITSW112 Software Training
Activities
1.0 Introduction
2.0 Standard Training Courses
3.0 Customized Training Courses
4.0 Teaching Training Courses
Forms
ITSW112-1 Software Training Evaluation Form
Index .............................................................................................................Tab 9
Glossary .....................................................................................................Tab 10
Notes...........................................................................................................Tab 11
Continue to next page to view sample Policy,

Procedure and Form Set
_____________________________________________________________________________
Page 12 of 20
SOP #
Revision:
Effective Date:
Bizmanualz.com
Prepared by:
Approved by:
TITLE:
ITAM104 IT ASSET Assessment
Policy:
The Company shall assess (evaluate) its IT assets for conformance

to Company requirements.
Purpose:
To identify hardware and software (IT assets) on the Company IT

network, determine if those assets are appropriate for the
Companys needs, determine if these assets are properly licensed
and versioned, and if they conform to Company standards.
Scope:
All IT assets that make up the Companys IT system/network are

subject to this procedure.
Responsibilities:
The IT Asset Manager is responsible for supervising the IT asset
assessment program.
Technical Support (Tech Support) is responsible for conducting
complete, detailed, and objective IT asset assessments, writing
nonconformance reports, and reporting findings of IT asset
assessments.
Definitions: Network scan (or scan) Scanning an IT network (with specialized
software) to confirm the presence or absence of computer
hardware or software, check asset configurations, verify software
versions, manage software licenses, track lease and warranty
information, detect network vulnerabilities, etc. Commercial and
open source software for conducting IT asset scans is readily
available; see Additional Resource A for guidance.
IT Asset Any computer hardware, software, IT-based Company
information, related documentation, licenses, contracts or other
agreements, etc. In this context, IT assets may be referred to as
just assets.
Nonconformance A significant, material failure to conform to one
or more requirements; also referred to as a nonconformity.
Moving a PC from one desk/user to another without the knowledge
or permission of the IT Asset Manager is one example of a
nonconformance.
_____________________________________________________________________________
Page 13 of 20
Bizmanualz.com
Procedure:
1.0
IT asset assessment PLAN
1.1
IT asset assessments shall be conducted at regular intervals.

Assessments should be conducted annually, at a minimum. (See
Reference A.)
IT asset assessments should also be conducted whenever a large

turnover of assets (for example, a large number of PC leases expires
in a short time frame) occurs.
1.2
Prior to an assessment, the IT Asset Manager shall review ITAM104-1

IT ASSET ASSESSMENT CHECKLIST for possible modifications. This
checklist shall be used by Tech Support as a guide to conducting IT asset
assessments.
2.0
IT Asset SCAN
2.1
The IT Asset Manager shall ensure that Tech Support staff has the current
version of the following on hand prior to conducting a network scan:
2.2
ITAM102-5 IT ASSET INVENTORY DATABASE;
ITAM102-6 IT NETWORK MAP; and
ITAM104-1 IT ASSET ASSESSMENT CHECKLIST.
Tech Support shall run a scan on the Companys IT network to determine

the status of all IT assets on the network and compare the results with the
documents listed in 2.1, looking for information such as:
What IT hardware is on the network and who are the registered

owners;
Whether hardware is in use or not;
What software is installed on each computer, whether it is the correct

version, and whether it is a licensed copy; and/or
Whether unapproved/unauthorized software has been installed on any

PC.
2.3
If a nonconformance is found, Tech Support shall report it in accordance

with procedure ITSD109 IT INCIDENT HANDLING.
3.0
DOCUMENTATION AND DISTRIBUTION
3.1
Tech Support shall consolidate and summarize asset scan results on

ITAM104-2 - IT ASSET SCAN SUMMARY.
3.2
Tech Support shall prepare and submit their findings including forms
ITAM104-1 and ITAM104-2 to the IT Asset Manager.
_____________________________________________________________________________
Page 14 of 20
Bizmanualz.com
4.0
NONCONFORMANCE HANDLING
4.1
If a nonconformance is discovered in the course of an asset assessment,

the IT Asset Manager shall write a Corrective Action Request (CAR), in
accordance with procedure ITSD109 IT INCIDENT HANDLING.
4.2
The CAR shall be submitted to the Manager of the department where the
nonconformance occurred.
4.3
The Department Manager receiving the CAR shall submit a reply in

accordance with procedure ITSD109 IT INCIDENT HANDLING.
4.4
If a corrective action was taken, the IT Asset Manager should review the
situation within three (3) months to verify that the corrective action was
effective.
5.0
IT ASSET Records update
5.1
After the IT asset assessment and subsequent corrective actions, The IT

Asset Manager shall ensure timely and accurate updates to ITAM102-5
IT ASSET INVENTORY DATABASE and ITAM102-6 IT NETWORK
MAP. (See Reference B.)
Additional Resources:
A. There are many types of scans that may be conducted on a computer
network hardware scans, software scans, wireless and wired network
scans, security scans, etc. Microsoft System Management Server (SMS)
2003 Asset Management
(http://www.microsoft.com/smserver/evaluation/capabilities/asset.mspx) is
one form of asset management software. Additional asset management
software providers and their products may be found by searching the
Internet.
References:
A. ISO STANDARD 17799:2000 CODE OF PRACTICE FOR
INFORMATION SECURITY MANAGEMENT, CLAUSE 5 (ASSET
CLASSIFICATION AND CONTROL)
ISO Standard 17799:2000 provides a comprehensive set of controls
comprising best practices in information security. ISO 17799 treats
information as an asset which, like other important business assets, has
value to an organization and consequently needs to be suitably protected.
Information security protects information from a wide range of threats in
order to ensure business continuity, minimize business damage, and
maximize return on investments and business opportunities.
Clause 5 of ISO 17799 is the Asset Classification and Control standard,
which deals with asset accountability and information classification.
_____________________________________________________________________________
Page 15 of 20
Bizmanualz.com
B. SARBANES-OXLEY ACT OF 2002

The Sarbanes-Oxley Act of 2002 is designed to prevent manipulation,
loss, or destruction of publicly-held companies records. Because virtually
all companies keep electronic records, Section 404 of the Act implies that
an adequate internal control structure may be IT-based.
Therefore, regular scanning of the Companys IT network, evidence of
regular scanning, and keeping an up-to-date IT asset inventory are
evidence of an adequate internal control structure.
Revision History:
Revision
0
Date
Description of changes
Requested
By
1/12/2006 Initial Release
_____________________________________________________________________________
Page 16 of 20
Bizmanualz.com
ITAM104-1 IT ASSET ASSESSMENT CHECKLIST

Assessment #:
Date:
Area Evaluated:
Dept. Mgr.:
Lead Assessor:
Assessor:
IT Asset Accountability
Response and Comments
1) Is every IT asset hardware, software, and

related documentation accounted for?
2) Is an IT asset inventory maintained?
3) Is an IT asset classification scheme in
place?
4) Does the inventory identify the owner and
location of each asset?
5) Does the company have a clear set of
standards for IT assets? Are the standards
up to date? How often are they reviewed?
Do they conform to industry standards
and/or legal requirements?
6) Is the IT asset inventory reviewed regularly
to see the company does not risk having
obsolete IT assets in inventory?
7) Does every hardware asset conform to
company standards? Are they clearly and
properly identified?
8) Do all software assets conform to company
standards? Are they clearly and properly
identified?
9) Does the IT asset inventory thoroughly and
accurately account for software versions
and licenses?
10) Is there an IT network diagram? Is it
accurate? Is it readily produced? When
was it last reviewed? How frequently is it
reviewed?
_____________________________________________________________________________
Page 17 of 20
Tech Support Area
Bizmanualz.com
1) Are workers organized and scheduled?

2) Are adequate working areas provided for
tasks?
3) Are drawings and schematics organized,
inventoried and readily accessible?
4) Are work instructions sufficient?
5) Are all items (new hardware/software, items
being repaired, etc.) inventoried?
6) Is there any obvious disorganization?
Tools randomly scattered about?

Parts on benches disorganized?
Components or parts for other
assemblies present?
7) Are work areas (benches) clean?

8) Are parts organized and stored efficiently?
Are stores clearly marked?
9) Are staging areas organized?
Tech Support Equipment
1) Are tools properly inventoried? Are records
accurate and up-to-date?
2) Are tools properly stored when not in use?

3) Are tools in good working order?
4) Are tools requiring calibration being
recalibrated on a regular basis? Are
calibration records current?
Tech Support Records
1) Are production records (installations,

repairs, etc.) maintained? Are they
complete and up-to-date? Are they readily
accessible?
2) Are work pending and work in process
records included with the above? Are they
likewise complete and up-to-date? Are they
also readily accessible?
_____________________________________________________________________________
Page 18 of 20
User Complaints
Bizmanualz.com
1) Is there a log of user complaints and

concerns? Is it complete, up to date,
organized, and readily accessible?
2) What is the level of detail in the log file?
Are complaints/concerns classified clearly
and logically?
3) Is this complaint file periodically reviewed
for trends?
Authorization
Comments:
Tech Support:
Date:
IT Asset Manager:
Date:
_____________________________________________________________________________
Page 19 of 20
Bizmanualz.com
ITAM104-2 IT ASSET SCAN SUMMARY

(Attach results from scanning software to this sheet.)
Hardware scan results:
Software scan results:
Nonconformities (discrepancies) found:
Other comments:
Tech Support:
Date:
IT Asset Mgr.:
Date:
_____________________________________________________________________________
Page 20 of 20
SAMPLE PACKAGE
Accounting
ABR31

Part B: Abridged Table of Contents (10 pages)

Thank you for viewing this sample content from the Accounting Policies,
Procedures & Forms.
Headings only.
from this manual. This policy for Account Collections exemplifies the content,
writing style and format of the full manual. The Account Collections Policy is
located in the manual under Tab 7: Revenue Procedures.

ACCOUNTING MANUAL vs.

BUSINES SAMPLER

SAMPLER
1200 PAGES


ACCOUNTING
602 PAGES

Procedure process.

activity.

Procedure and to ensure proper recordkeeping.
CONTENT OVERLAP
130 PAGES
After viewing this pdf, close the

window to return to the Bizmanualz
website to place an order or view
samples from our other products.
Bizmanualz.com
Table of Contents
Introduction................................................................................................................Tab 1
Manual Preparation...................................................................................................Tab 2
Accounting Manual....................................................................................................Tab 3
PROCEDURES
General & Administrative.........................................................................................Tab 4
G&A101 Chart Of Accounts
Activities
1.0
2.0
Design Of Accounts
Description Of Accounts
Forms
G&A101 Ex1 Account Codes

G&A102 Files And Records Management
Activities
1.0
2.0
3.0
Filing System
Record Retention And Long-Term Storage
Record Destruction
References
A.
B.
C.
D.
E.
F.
G.
H.
I.
J.
K.
L.
M.
N.
O.
P.
Health Insurance Portability Accountability Act (HIPAA)

Age Discrimination In Employment Act (ADEA)
Americans with Disabilities Act (ADA)
Civil Rights Act of 1964
Employee Retirement Income Security Act (ERISA)
Employee Polygraph Protection Act
Equal Pay Act
Executive Order 11246
Fair Labor Standards Act (FLSA)
Family and Medical Leave Act (FMLA)
Immigration Reform & Control Act (IRCA)
Occupational Safety & Health Act (OSHA)
Rehabilitation Act of 1973
Right To Financial Privacy ACT
Guide to Record Retention Requirements
IRS Revenue Procedure 98-25 Records Retention
______________________________________________________________________________________
Page 3 of 20
Bizmanualz.com
Forms
G&A102 Ex1 Master File Guide Index

G&A102 Ex2 Records Retention Periods
G&A103 Travel And Entertainment
Activities
1.0
2.0
3.0
4.0
Travel Arrangements
Expense Guidelines
Expense Report Preparation And Reimbursement
Additional Information Resources
Forms
G&A103 Ex1 Travel Arrangements Form

G&A103 Ex2 Travel And Miscellaneous Expense Report
G&A103 Ex3 Entertainment And Business Gift Expense Report
G&A104 Management Reports
Activities
1.0
2.0
3.0
4.0
5.0
6.0
7.0
Preparation Guidelines
Daily Flash Report
Weekly Financial Report
Six-Week Cash Flow Report
Budget Vs. Actual Report
Financial Statements
Department Reports
References
A.
B.
Federal Accounting Standards Board (FASB)

Generally Accepted Accounting Principles (GAAP)
Forms
G&A104 Ex1 Department Reporting Summary

G&A104 Ex2 Daily Flash Report
G&A104 Ex3 Weekly Financial Report
G&A104 Ex4 Six Week Cash Flow Report
G&A104 Ex5 Budget vs. Actual Report
G&A104 Ex6 Financial Statements
G&A105 Period-End Review & Closing
Activities
1.0
2.0
3.0
4.0
Closings Preparations
Balance Sheet: Assets
Balance Sheet: Liabilities And Stockholders' Equity
Income Statement: Revenues
______________________________________________________________________________________
Page 4 of 20
5.0
6.0
Bizmanualz.com
Income Statement: Expenses

Financial Ratio Analysis
G&A106 Controlling Legal Costs

Activities
1.0
2.0
3.0
Arbitration
Legal Services
Legal Billings
G&A107 Taxes And Insurance

Activities
1.0
2.0
3.0
4.0
5.0
6.0
7.0
Organization Fees And Taxes

Business Activity Fees And Taxes
Payroll Fees And Taxes
Excise Taxes
Other Taxes And Credits
Tax Payments
Insurance
References
A.
Trust Fund Recovery Penalty
Forms
G&A107 Ex1 Federal Tax Calendar

G&A108 Property Tax Assessments
Activities
1.0
2.0
Review Of Assessments
Appealing Of Assessments
G&A109 Confidential Information Release

Activities
1.0
2.0
3.0
Financial Information Requests

Personnel Information Requests
Credit Reference Inquires
Forms
G&A109 Ex1 Non-Disclosure Agreement

G&A110 Document Control
Activities
1.0
2.0
3.0
Document Distribution
Document Revision
Procedure and Work Instruction Format
______________________________________________________________________________________
Page 5 of 20
4.0
Bizmanualz.com
Temporary Changes
Forms
G&A110 Ex1 Request For Document Change (RDC)

G&A110 Ex2 Document Change Control
Cash.............................................................................................................................Tab 5
CSH101 Cash Drawers And Credit Cards
Activities
1.0
2.0
3.0
4.0
5.0
6.0
Opening
Transactions
Special Tender Items
Closing
Chargebacks And Disputed Transactions
Security Precautions
Forms
CSH101 Ex1 Daily Cash Report

CSH102 Cash Receipts And Deposits
Activities
1.0
2.0
3.0
Receiving Cash Drawers

Application Of Accounts Receivable
Deposit
Forms
CSH102 Ex1 Deposit Log

CSH103 Problem Checks
Activities
1.0
2.0
3.0
4.0
Unsigned Checks
Partial Payment Checks Marked "Payment In Full"
Returned Checks
Redeposited Checks
References
A.
B.
Uniform Commercial Code (UCC)

Bad Check Law
Forms
CSH103 Ex1 Bad Check Notice

CSH104 Wire Transfers
______________________________________________________________________________________
Page 6 of 20
Bizmanualz.com
Activities
1.0
2.0
Incoming Wires
Outgoing Wires
References
A.
B.
FRB Reg D: Reserve Requirements Of Depository Institutions

FRB Reg E: Electronic Fund Transfer Act
Forms
CSH104 Ex1 Bank Wire Instructions

CSH104 Ex2 Wire Transfer Form
CSH105 Check Signing Authority
Activities
1.0
2.0
3.0
Authorized Check Signers

Changing Check Signers
Authority Levels
Forms
CSH105 Ex1 Check Signing Authority Log

CSH106 Check Requests
Activities
1.0
2.0
Check Origination
Check Stop Payment
Forms
CSH106 Ex1 Check Request

CSH107 Bank Account Reconciliations
Activities
1.0
2.0
3.0
4.0
5.0
Bank Statement Preparation

Computerized Format
Manual Preparation And Reconciling Items
Computerized Preparation And Reconciling Items
Adjustments And Other Troubleshooting
Forms
CSH107 Ex1 Sample Bank And Book Balances Reconciliation
______________________________________________________________________________________
Page 7 of 20
Bizmanualz.com
Inventory & Assets.....................................................................................................Tab 6

INV101 Inventory Control
Activities
1.0
2.0
3.0
4.0
5.0
Inventory Stocking And Storage

Inventory Usage
Inventory Protection
Inventory Obsolescence
Inventory Disposal
References
A.
Food And Drug Administration (FDA) Food Code
Forms
INV101 Ex1 Inventory Requisition

INV102 Inventory Counts
Activities
1.0
2.0
3.0
4.0
5.0
6.0
Inventory Types
Preparation For Inventory Counting
Period End Cut-Off
Complete Physical Count - Cost (Or "Sku") Method
Complete Physical Count - Retail Method
Cycle Count
Forms
INV102 Ex1 Inventory Count Sheet

INV102 Ex2 Inventory Tag
INV103 Fixed Asset Control
Activities
1.0
2.0
3.0
Acquisitions
Dispositions
Asset Records
Forms
INV103 Ex1 Capital Asset Requisition

INV103 Ex2 Asset Disposition Form
INV103 Ex3 Bill Of Sale
INV104 Customer Property
Activities
1.0
2.0
Receipt, Inspection And Stocking

Unsuitable Or Missing Items
______________________________________________________________________________________
Page 8 of 20
3.0
4.0
Bizmanualz.com
Customer Supplied Tooling And Fixtures

Intellectual Property
Forms
INV104 Ex1 Material Return Notice

INV105 Fixed Asset Capitalization & Depreciation
Activities
1.0
2.0
Capitalization
Depreciation
References
A.
IRS Publication 946 How To Depreciate Property
Revenue.......................................................................................................................Tab 7
REV101 Sales Order Entry
Activities
1.0
2.0
3.0
4.0
5.0
6.0
7.0
8.0
9.0
Sales Representatives
Internet Orders
Credit Department
Sales Administration
Manufacturing/Shipping
Customer Service
Accounting/Billing
Changes To Orders
Forms
REV101 Ex1 Sales Order

REV101 Ex2 Order Form
REV102 Point-Of-Sale Orders
Activities
1.0
2.0
3.0
Point Of Sale
Sales Orders And Invoices
Sales Invoices And Accounts Receivable
______________________________________________________________________________________
Page 9 of 20
Bizmanualz.com
REV103 Customer Credit Approval And Terms

Activities
1.0
2.0
3.0
4.0
Credit Application
Credit Investigations
Credit Approval/Rejection
References
A.
B.
C.
D.
E.
F.
Equal Credit Opportunity Act (ECOA)

Truth In Lending Act (TILA)
Fair Credit Billing Act (FCBA)
Fair Credit Reporting Act (FCRA)
FRB Reg B: Equal Credit Opportunity Act
FRB Reg Z: Truth In Lending Act
Forms
REV103 Ex1 Credit Application

REV103 Ex2 Request For Credit Approval
REV103 Ex3 Credit Inquiry
REV104 Sales Order Acceptance
Activities
1.0
2.0
3.0
Document Verification
Telephone Confirmation
Order Acceptance
Forms
REV104 Ex1 Phone Confirmation Checklist

REV105 Shipment Of Goods
Activities
1.0
2.0
3.0
4.0
5.0
Shipping Inspection And Packaging

Export Shipping
Manifest Systems
Shipment Pick-Up
Forms
REV105 Ex1 Shipping Log

REV105 Ex2 Commercial Invoice
______________________________________________________________________________________
Page 10 of 20
Bizmanualz.com
REV106 Invoicing And Accounts Receivable

Activities
1.0
2.0
3.0
4.0
Sales Order Routing And Review

Invoice Preparation And Posting
Distribution
Accounts Receivable
Forms
REV106 Ex1 Invoice

REV106 Ex 2 Accounts Receivable Write-Off Authorization
REV107 Sales Tax Collection
Activities
1.0
2.0
3.0
4.0
5.0
Basis Of Tax
Applicable Sales Tax Rates
Nontaxable Sales
Sales Outside Of Our Jurisdiction
Sales Tax Billing
REV108 Progress Billing

Activities
1.0
2.0
3.0
4.0
Contract Types
Breakdown Of Contract Amount
Progress Claims
Release Of Holdback
REV109 Account Collections

Activities
1.0
2.0
3.0
4.0
Collection Process
Seriously Delinquent Or Unresponsive Accounts
Working With Collection Agencies
Writing Off Uncollected Debt
References
A.
Fair Debt Collection Practices Act (FDCP)
Forms
REV109 Ex1 Account Collection Control Form

REV110 Customer Returns
Activities
1.0
2.0
Origination
Receiving Goods And Processing
______________________________________________________________________________________
Page 11 of 20
3.0
Bizmanualz.com
Returned Goods Disposition
Forms
REV110 Ex1 30-Day Satisfaction Guarantee

REV110 Ex2 Returned Goods Authorization
Purchasing ..................................................................................................................Tab 8
PUR101 Vendor Selection
Activities
1.0
2.0
3.0
Vendor Selection
Vendor Inspections
Vendor Files
Forms
PUR101 Ex1 New Vendor Notification

PUR101 Ex2 Vendor Survey Form
PUR102 General Purchasing
Activities
1.0
2.0
3.0
4.0
Order Determination And Requisition

Order Placement
Recordkeeping And Matching
Sundry Purchases
Forms
PUR102 Ex1 Purchase Requisition

PUR102 Ex2 Purchase Order
PUR102 Ex3 Purchase Order Log
PUR102 Ex4 Purchase Order Follow-Up
PUR102 Ex5 Daily Sundry Payable Log
PUR103 Project Purchasing
Activities
1.0
2.0
3.0
4.0
5.0
6.0
7.0
Purchasing Overview
Requisition For Material Order
Orders And Arrivals
Follow-Up
Receiving Procedures
Material Transfers
Sundry Purchases
______________________________________________________________________________________
Page 12 of 20
Bizmanualz.com
Forms
PUR103 Ex1 Order And Arrival Log

PUR104 Receiving And Inspection
Activities
1.0
2.0
3.0
4.0
5.0
Receiving
Inspection
Rejection, Discrepancies And Disposition
Stocking
Product Returns
Forms
PUR104 Ex1 Receiving Log

PUR104 Ex2 Receiving and Inspection Report
PUR104 Ex3 Inventory Inspection Levels
PUR105 Shipping And Freight Claims
Activities
1.0
2.0
3.0
4.0
Shipping
Receiving
Claims Procedures
References
A.
Interstate Commerce Act
PUR106 Accounts Payable And Cash Disbursements

Activities
1.0
2.0
3.0
4.0
4.0
Documenting Accounts Payable

Recording Merchandise Payables
Recording Non-Merchandise Payables
Payment Of Accounts Payable
Manual Checks
Embezzlement Prevention ........................................................................................Tab 9

Index .........................................................................................................................Tab 10
______________________________________________________________________________________
Page 13 of 20
SOP #
Revision:
Effective Date:
Bizmanualz.com
Prepared by:
Approved by:
Title: REV109 ACCOUNT COLLECTIONS

Policy:
All open accounts receivable with late or delinquent payment activity will
be handled in a timely and effective manner to ensure maximum
collections and an optimum accounts receivable turnover ratio.
Purpose:
To provide the actions and methods for processing late or delinquent

payments.
Scope:
This procedure applies to the Credit Department involved with collection

of past due accounts receivable. The Sales and/or Shipping Departments
may be involved in reference to shipping holds or special credit
arrangements.
Responsibilities:
The Credit Department reviews all records for a customer to determine a
possible explanation for non-payment prior to commencing the collection
process.
Definition:
Bad Debt consists of unpaid accounts receivable invoices that are

considered to be uncollectible.
Debt collector is any person who regularly collects debts owed to others.
This includes attorneys who collect debts on a regular basis.
Procedure:
1.0
Collection Process
1.1
No matter how careful customers are screened prior to credit approval, slow pay
or delinquent accounts will occur from time to time. Once an account becomes
past due by even a few days, the collection process should commence
immediately. Studies have shown that the sooner the collection process starts
then the more likely that the debt will be collected.
1.2
Prior to commencing the collection process, the following should be reviewed by

the assigned Credit Department Representative:
Verify that after the sale the Invoice was immediately sent out, along with a
copy of the Purchase Order, to the correct billing address. Sometime Purchase
Orders will be sent by one contact, for delivery to a second contact, with bills
to be sent for payment to originate from a third contact. Therefore, make sure
the billing contact noted on the Purchase Order correctly receives a copy of
the invoice along with a copy of the Purchase Order. This is frequently the
cause for the delay of payment for many Invoices.
Make certain that the Company has not received the customer's payment or
applied it to the wrong account. Verify that a Returned Goods Authorization
______________________________________________________________________________________
page 14 of 20
Bizmanualz.com
has not been issued. These seem obvious, but it can avoid an uncomfortable
situation in wrongly accusing the customer of delinquent payments.
Verify with the Customer Service Department that the customer has received
the product(s) and that they are satisfied.
Review the customer's past payment activity. Determine if they are chronically
late and what their response has been to any other overdue notices to
determine payment patterns or trends.
1.3
Upon review of the above, the Credit Department Representative should then
proceed with the collection process by completing an REV109 Ex1 ACCOUNT
COLLECTION CONTROL Form. This form will assist in planning and tracking
the collection effort. Depending on the amount and the customer situation, the
representative can choose to follow-up with collection letters, telephone calls or
both.
Record all actions taken (late payment notice, telephone call, etc.) with a date on
an ACCOUNT COLLECTION CONTROL Form filed in the customer folder.
All customer agreements and explanations should be noted. If payment has not
reached the Company by the expected date, immediate follow-up action should be
taken with another collection call or letter. The longer an overdue account is
ignored, the longer the customer will ignore it, too.
1.4
Telephone communication will often speed up the collection process. Credit

representatives, when speaking with a delinquent account, should observe a few
tips or principles.
Identify yourself and the Company and state the reason for calling. Be direct
and use a controlled, confident voice. Concentrate on listening to the
customer and don't rush through the call.
Get the Facts - The most powerful tool is knowledge. During the phone
conversation, try to gain as much insight into the situation as possible.
Remember, the goals and objectives are to:
Collect the money!
Identify reasons for non-payment
Settle on an agreement for clearing the debt, including special payment

plans and exact dates when a check will be sent.
Never argue, accuse or be condescending - Verbally fighting or talking down

to the customer will only serve to produce negative feelings and may hamper
the collection effort. The ultimate purpose is to secure payment, and this is
best accomplished without becoming defensive or irritated.
There are several common objections, complaints and excuses used to elude
payment. Study the following examples to learn the most effective responses
to the most frequently used ploys.
______________________________________________________________________________________
page 15 of 20
Bizmanualz.com
"I didn't get the invoice." - Respond by verifying the debtor's name and
address, and then review the account information with them.
"The check is in the mail." - Extend your thanks, then ask for a check
number, amount, date posted and address to which it was mailed.
"Your payment is being processed." - Ask when the payment will be
ready for the mail. Determine the process that the payment undergoes
after it leaves your contact's desk.
"I need proof of delivery." - Give the customer the name of the person
who signed the delivery slip.
"The computer is down." - When do you expect it to be up? Can we get
a manual payment?
"I'll pay you when we get paid." - Respond calmly, but make a direct
request for payment, such as When can I expect payment?"
"I have no money" - Create a payment plan. Be flexible and consider
alternatives offered by the customer. Work toward making the plan
acceptable to both of you.
1.5
Many people find it difficult to confront customers regarding delinquent

payments. Just keep in mind that it is the customer, who should feel
uncomfortable in this situation.
1.6
If customers stop paying, their phone has been disconnected, and you cannot find
them, consider using these resources to locate these debtors and their assets:
City directories
Post office (for a forwarding address)
A customers employer
Department of motor vehicle license and registration records
"In case of emergency" contact, references or closest relatives listed on a
credit application
Old files and correspondence
The Internet (i.e. http://www.isleuth.com/peop.html)
Skip-tracing services or private investigator
Credit bureau reports
Neighbors
Directory assistance
______________________________________________________________________________________
page 16 of 20
Bizmanualz.com
2.0
Seriously Delinquent or Unresponsive Accounts
2.1
When an account becomes more than 60 days past due, the immediate target of
securing prompt payment should take on a greater sense of urgency. The Credit
Manager should review the account with sales to determine if the customer's
business is valued.
If their business is valued, the following strategies may be used to collect
payment:
Restrict any further credit until the past due amount is paid in full.
Withhold delivery of products or services already ordered. The harsh reality

of having inventory/supplies curtailed often can spur a delinquent account into
action.
Invoke a "COD-plus" system. Deliver merchandise on a COD basis with an

additional amount added to the cost of the order to cover past unpaid balances
2.2
If all other avenues for collection of the account have been exhausted, the Credit
Manager should determine and authorize the use of an outside collection agency.
2.3
All uncollectible accounts will be reviewed by the Credit Manager for disposition.
Reference procedure REV106 INVOICING AND ACCOUNTS RECEIVABLE.
3.0
WORKING WITH COLLECTION AGENCIES
3.1
Collect all material records for the debt in question and send them to the
collection agency. The agency will require a copy of the invoice, credit
application (if available), proof of delivery, and/or any other correspondence that
may help them collect the debt.
3.2
3.3
Record the date the debt was sent to collections in the accounts receivable file.
If payments are received after the debt has been sent to collections, then notify the
collection agency immediately in order to stop any further collection efforts. The
agency will take their fee for any debt that has been collected once it has been
registered by the agency.
If all other avenues for collection of the account have been exhausted, the owner
and/or store manager should consider further legal action.
3.4
4.0
WRITING OFF UNCOLLECTED DEBT
4.1
Write-off any debts remaining uncollected or that are returned from the collection
agency and record as a bad debt expense and deduct from accounts receivable.
4.2
If any payments are received after being written-off from accounts receivable,
then receive them in as income and recovery of bad debt.
4.3
If bad debt is a recurring problem then consider setting up a reserve account or

allowance for bad debt at the beginning of the year. Also, look into tightening up
______________________________________________________________________________________
page 17 of 20
Bizmanualz.com
the credit process and restrict credit granted to customers as outlined in REV103
CUSTOMER CREDIT APPROVAL AND TERMS.
References:
A.
Fair Debt Collection Practices Act (FDCP)

The FDCP requires that debt collectors treat consumers fairly and prohibits
certain methods of debt collection. Personal, family, and household debts are
covered under the Act. This includes money owed for the purchase of an
automobile, for medical care, or for charge accounts. Business debt is not
included.
Debt collectors may not 1) harass, oppress, or abuse the debtor or any third parties
they contact. 2) Use any false or misleading statements when collecting a debt.
For example, debt collectors may not:
Use threats of violence or harm;
Publish a list of consumers who refuse to pay their debts (except to a
credit bureau);
Use obscene or profane language; or
Repeatedly use the telephone to annoy someone.
Falsely imply that they are attorneys or government representatives;
Falsely imply that the debtor may have committed a crime;
Falsely represent that they operate or work for a credit bureau;
Misrepresent the amount of the debtors debt;
Indicate that papers being sent to the debtor are legal forms when they are
not
Indicate that papers being sent to the debtor are not legal forms when they
are.
Give false credit information about the debtor to anyone, including a credit
bureau;
Send the debtor anything that looks like an official document from a court
or government agency when it is not.
Use a false name.
Collect any amount greater than the debtors debt, unless the debtors state
law permits such a charge;
Deposit a post-dated check prematurely;
Use deception to make the debtor accept collect calls or pay for telegrams;
Take or threaten to take the debtors property unless this can be done
legally.
Contact the debtor by postcard.
Say the debtor will be arrested if they do not pay the debt;
______________________________________________________________________________________
page 18 of 20
Bizmanualz.com
Say they will seize, garnish, attach, or sell the debtors property or wages,
unless the collection agency or creditor intends to do so, and it is legal to
do so.
Say they will take actions, such as a lawsuit against the debtor, when such
action legally may not be taken, or when they do not intend to take such
action.
Revision History:
Revision
0
Date
Requested By
______________________________________________________________________________________
page 19 of 20
Bizmanualz.com
REV109 Ex1 ACCOUNT COLLECTION CONTROL FORM

Account Name:
Action Taken
Date
Customer Reply or
Address:
Contact(s):
Telephone #'s:
Payment Terms:
Comments:
Invoice
Date
Due Amount
Date
Paid
Running
Total
Due
______________________________________________________________________________________
page 20 of 20
SAMPLE PACKAGE
Business Sampler
A490

A: Overview of the Sample Package (1 page)
B: Abridged Table of Contents (23 pages)
C: Policy, procedures and form set (6 pages)

Thank you for viewing this sample content from the Business Sampler Policies,
Procedures & Forms.
Headings only.
from this manual. This policy for Customer Service Complaint Handling
exemplifies the content, writing style and format of the full manual. The
Customer Service Complaint Handling Policy is located in the manual under
Tab 5: Customer Service.

BUSINES SAMPLER
COMPARED TO DEPARTMENTAL
MANUALS

SECURITY
ISO 9001 QMS PLANNING
444 pages
366 pgs

ACCOUNTING
602 pages
BUSINESS SAMPLER
1200 pages
HUMAN
RESOURCES
850 pages

Procedure process.
DISASTER
RECOVERY
626 pages
COMPUTER &
NETWORK
722 pages

activity.

procedure and to ensure proper recordkeeping.
After viewing this pdf, you may close the

window and return to the Bizmanualz
website to place an order or view samples
from our other products.
Bizmanualz.com
TABLE OF CONTENTS
INTRODUCTION ......................................................................................... TAB 1
MANUAL PREPARATION .......................................................................... TAB 2
ACCOUNTING ............................................................................................ TAB 3
Accounts Payable and Cash Disbursements..................................ACT101
1.0 Documenting Accounts Payable............................................ .................................1
2.0 Recording............................................................................... .................................2
3.0 Payment of Accounts Payable ............................................... .................................2
4.0 Manual Checks and C.O.D. Payments................................... .................................3
Bad/NSF Checks ..............................................................................ACT102
1.0 Returned Checks.................................................................... .................................1
2.0 Redeposited Checks............................................................... .................................1
Bank Account Reconciliation..........................................................ACT103
1.0 Format.................................................................................... .................................1
2.0 Preparation and Reconciling Items........................................ .................................1
3.0 Adjustments and Journal Entries ........................................... .................................2
EXHIBIT 1: Sample Reconciliation of Bank and Book Balances.........................3
Cash Drawers ...................................................................................ACT104
1.0 Opening.................................................................................. .................................1
2.0 Closing................................................................................... .................................1
Cash Receipts ...................................................................................ACT105
1.0 Receiving ............................................................................... .................................1
2.0 Application ............................................................................ .................................1
3.0 Deposit................................................................................... .................................2
Check Requests ................................................................................ACT106
1.0 Origination............................................................................. .................................1
2.0 Processing .............................................................................. .................................1
EXHIBIT 1: Check Request ................................................. .................................2
Check Signing Authority.................................................................ACT107
1.0 Authorized Check Signers ..................................................... .................................1
2.0 Signature Levels Required..................................................... .................................1
Chart of Accounts ............................................................................ACT108
1.0 Design of Accounts................................................................ .................................1
2.0 Description and Definition of Accounts ................................ .................................2
EXHIBIT 1: Sample Account Codes.................................... .................................4
______________________________________________________________________________________
Page 3 of 30
Bizmanualz.com
Capitalization & Depreciation of Fixed Assets .............................ACT109

1.0 Capitalization......................................................................... .................................1
2.0 Depreciation........................................................................... .................................2
Fixed Asset Control .........................................................................ACT110
1.0 Acquisitions ........................................................................... .................................1
2.0 Dispositions ........................................................................... .................................2
3.0 Asset Records ........................................................................ .................................3
EXHIBIT 1: Capital Asset Requisition ................................ .................................4
EXHIBIT 2: Asset Disposition Form ................................... .................................5
Invoice Billings and Accounts Receivable .....................................ACT111
1.0 Sales Order Routing and Review........................................... .................................1
2.0 Invoice Preparation and Posting ............................................ .................................1
3.0 Distribution ............................................................................ .................................2
4.0 Accounts Receivable ............................................................. .................................2
EXHIBIT 1: Sales Order ...................................................... .................................3
EXHIBIT 2: Invoice ............................................................. .................................4
EXHIBIT 3: Accounts Receivable Write-off Authorization .................................5
Petty Cash.........................................................................................ACT112
1.0 Fund Control ......................................................................... .................................1
2.0 Draws..................................................................................... .................................1
3.0 Replenishment ....................................................................... .................................1
Unsigned or Partial Payment Checks ............................................ACT113
1.0 Unsigned Checks ................................................................... .................................1
2.0 Partial Payment Checks ......................................................... .................................1
Year-End Closing Procedures ........................................................ACT114
1.0 Assets..................................................................................... .................................1
2.0 Liabilities and Stockholders Equity....................................... .................................2
3.0 Revenues................................................................................ .................................3
4.0 Expenses ................................................................................ .................................3
ADMINISTRATION ..................................................................................... TAB 4
Board of Directors & Shareholders Meetings,
Minutes and Protocol ......................................................................ADM101
1.0 Structure of Corporate Authority........................................... .................................1
2.0 Shareholder Meetings and Minutes ....................................... .................................2
3.0 Directors Meetings and Minutes............................................ .................................4
EXHIBIT 1: Notice of Annual Meeting of Stockholders..... .................................7
EXHIBIT 2: Waiver of Notice of Annual Meeting .............. .................................8
EXHIBIT 3: Authorization (Proxy) to Vote Shares ............. .................................9
EXHIBIT 4: Minutes of Annual Meeting of Stockholders .. ...............................10
EXHIBIT 5: Minutes of the Board of Directors................... ...............................13
______________________________________________________________________________________
Page 4 of 30
Bizmanualz.com
Controlling Legal Costs...................................................................ADM102

1.0 Arbitration.............................................................................. .................................1
2.0 Legal Services........................................................................ .................................2
3.0 Legal Billings......................................................................... .................................3
Files and Record Management .......................................................ADM103
1.0 Current Filing System............................................................ .................................1
2.0 Record Retention and Storage ............................................... .................................2
3.0 Record Destruction ................................................................ .................................3
EXHIBIT 1: Master File Guide Index .................................. .................................4
Form Development and Forms Manual ........................................ADM104
1.0 Form Development and Format............................................. .................................1
2.0 Authorization and Printing .................................................... .................................2
3.0 Form Numbering and Placement ........................................... .................................2
4.0 Forms Index and Manual ....................................................... .................................3
EXHIBIT 1: Printing Request .............................................. .................................4
Job Descriptions...............................................................................ADM105
1.0 Preparation............................................................................. .................................1
2.0 Format and Content ............................................................... .................................2
EXHIBIT 1: Job Description Format ................................... .................................3
Mail and Express Services ..............................................................ADM106
1.0 Mail........................................................................................ .................................1
2.0 Express Mail .......................................................................... .................................2
Management Reporting...................................................................ADM107
1.0 Report Development.............................................................. .................................1
2.0 Reporting Summary............................................................... .................................1
EXHIBIT 1: Department Reporting Summary..................... .................................3
Telephone Answering ......................................................................ADM108
1.0 Answering Techniques and Etiquette .................................... .................................1
2.0 Answering and Directing Calls.............................................. .................................2
3.0 Taking Messages ................................................................... .................................3
4.0 Telephone Users Guide ........................................................ .................................3
Travel & Entertainment..................................................................ADM109
1.0 Travel Arrangements and Authorization ............................... .................................1
2.0 Expense Guidelines ............................................................... .................................2
3.0 Expense Report Preparation and Reimbursement ................. .................................4
EXHIBIT 1: Travel Arrangements Form ............................. .................................6
EXHIBIT 2: Travel and Miscellaneous Expense Report ..... .................................7
EXHIBIT 3: Entertainment and Business Gift Expense Report...............................
______________________________________________________________________________________
Page 5 of 30
Bizmanualz.com
CUSTOMER SERVICE ........................................................................................... TAB 5

Customer Satisfaction Survey ........................................................CSV101
1.0 Preparation............................................................................. .................................1
2.0 Follow-up............................................................................... .................................1
EXHIBIT 1: Customer Satisfaction Survey ......................... .................................2
Customer Service Contact/Complaint Handling ..........................CSV102
1.0 Receiving a Contact/Complaint from a Customer................. .................................2
2.0 Trouble Shooting/Problem Diagnosis.................................... .................................2
3.0 Repairs and/or Replacements ................................................ .................................3
4.0 Trend Analysis....................................................................... .................................3
EXHIBIT 1: Customer Service Contact ............................... .................................5
Service Satisfaction..........................................................................CSV103
1.0 Post-Service Follow-up ......................................................... .................................1
2.0 Reporting ............................................................................... .................................1
EXHIBIT 1: Customer Service Satisfaction Report............. .................................2
Post-Sale Customer Follow-Up.......................................................CSV104
1.0 Post-Sale Follow-up............................................................... .................................1
2.0 Reporting ............................................................................... .................................1
EXHIBIT 1: Post Sale Satisfaction Report........................... .................................3
Service Parts Pricing .......................................................................CSV105
1.0 Part Pricing ............................................................................ .................................1
2.0 Shipping and Handling .......................................................... .................................1
Warranty and Service Policies .......................................................CSV106
1.0 Warranty Coverage................................................................ .................................1
2.0 Service Programs ................................................................... .................................2
EXHIBIT 1: Limited Warranty ............................................ .................................3
DISASTER MANAGEMENT ....................................................................... TAB 6
Disaster Management Plan .............................................................DMP101
1.0 Disaster Management Team .................................................. .................................1
2.0 Annual Risk Assessment and Evaluation .............................. .................................4
EXHIBIT 1: Testing of Solutions Documentation ............... .................................8
Service Agreements, Emergency Services Agencies .....................DMP102
and Community Resources
1.0 Emergency Services............................................................... .................................1
2.0 Service Agreements ............................................................... .................................1
EXHIBIT 1: Emergency Services Listing ............................ .................................3
______________________________________________________________________________________
Page 6 of 30
Bizmanualz.com
Centers of Operation .......................................................................DMP103

1.0 Supplies and Equipment ........................................................ .................................1
2.0 Storage Site............................................................................ .................................2
Emergency Notification Procedures ..............................................DMP104
1.0 Employee Lists ...................................................................... .................................1
2.0 Notification and Response..................................................... .................................1
3.0 Activity Log........................................................................... .................................3
EXHIBIT 1: Employee Personal Profile .............................. .................................4
EXHIBIT 2: Family and Emergency Notification Information .............................5
EXHIBIT 3: Chronological Log of Events........................... .................................7
EXHIBIT 4: Disaster Recovery Log .................................... .................................8
Office and Department Recovery...................................................DMP105
1.0 Telephone Use ....................................................................... .................................1
2.0 Immediate Actions................................................................. .................................3
3.0 Company Functions ............................................................... .................................4
4.0 Duties and Responsibilities.................................................... .................................4
5.0 Evacuation ............................................................................. .................................5
6.0 Alternate Sites........................................................................ .................................6
7.0 Recovery ................................................................................ .................................6
EXHIBIT 1: Recovery Worksheet........................................ .................................8
EXHIBIT 2: Restoration Worksheet .................................... .................................9
EXHIBIT 3: Resumption Worksheet.................................... ...............................10
EXHIBIT 4: Reconstruction Worksheet............................... ...............................11
ENGINEERING ........................................................................................... TAB 7
Drawings and Schematics ...............................................................ENG101
1.0 Drawing Requirements .......................................................... .................................1
2.0 Drawing Control .................................................................... .................................1
Engineering Change/Document Change Control .........................ENG102
1.0 Request for Design and/or Process Changes ......................... .................................2
2.0 Engineering Change Notice and Document Change Control .................................3
EXHIBIT 1: Request for Engineering Action ...................... .................................4
EXHIBIT 2: Engineering Change Notice/Document Change Control...................5
Labeling ............................................................................................ENG103
1.0 Preparation............................................................................. .................................2
2.0 Approval and Implementation ............................................... .................................3
3.0 Label Control ......................................................................... .................................3
EXHIBIT 1: Approval Form for Labels and Labeling ......... .................................4
______________________________________________________________________________________
Page 7 of 30
Bizmanualz.com
Device Master Record .....................................................................ENG104

1.0 Preparation of Master Record................................................ .................................1
2.0 Records Retention and Location............................................ .................................4
3.0 Authorization and Change Control........................................ .................................4
EXHIBIT 1: Device Master Record ..................................... .................................5
EXHIBIT 2: Device Master Record Index ........................... .................................8
EXHIBIT 3: Device Specification........................................ .................................9
Operation/Service Manuals ............................................................ENG105
1.0 Preparation and Updating of Operation/Service Manuals ..... .................................1
2.0 Content................................................................................... .................................2
3.0 Style, Format and Production ................................................ .................................6
Patents...............................................................................................ENG106
1.0 Qualifying Ideas or Designs .................................................. .................................1
2.0 Documenting the Development of an Idea or Invention ....... .................................2
3.0 Patent Application ................................................................. .................................3
Preproduction Quality and Planning.............................................ENG107
1.0 Design Completion ................................................................ .................................1
2.0 Design Transfer and Documentation ..................................... .................................2
3.0 Production Plan...................................................................... .................................3
EXHIBIT 1: Design Completion Checklist for Electromechanical Devices .........6
EXHIBIT 2: Design Completion Checklist for Non-Electromechanical Devices .9
EXHIBIT 3: Finish Product Release .................................... ...............................10
Product Design and Development ..................................................ENG108
1.0 New Product Initiation........................................................... .................................3
2.0 Design Planning..................................................................... .................................4
3.0 Product Development ............................................................ .................................4
4.0 Product Testing and Qualification ......................................... .................................6
5.0 Design Review and Verification............................................ .................................7
Product Identification and Safety Hazard Labels ........................ENG109
1.0 Identification Labels .............................................................. .................................1
2.0 Safety Hazard Labels............................................................. .................................2
ENVIRONMENTAL MANAGEMENT .......................................................... TAB 7
Environmental Protection...............................................................ENV101
1.0 Waste Minimization............................................................... .................................1
2.0 Recycling ............................................................................... .................................2
3.0 Energy Conservation ............................................................. .................................3
4.0 Pesticide Application ............................................................. .................................3
5.0 Refrigerant Disposal .............................................................. .................................3
6.0 Company Vehicle Maintenance............................................. .................................3
______________________________________________________________________________________
Page 8 of 30
Bizmanualz.com
Hazardous Waste Management......................................................ENV102

1.0 Hazardous Waste Determination ........................................... .................................1
2.0 Hazardous Waste Generator Classification ........................... .................................2
3.0 Compliance Self-Inspections ................................................. .................................3
4.0 Training.................................................................................. .................................4
5.0 Regulatory Inspections .......................................................... .................................5
EXHIBIT 1: Hazardous Waste Determination Checklist..... .................................6
EXHIBIT 2: Hazardous Waste Determination Sheet ........... .................................7
EXHIBIT 3: Compliance Self-Inspection Checklist ............ .................................8
EXHIBIT 4: Environmental Management Action Plan........ ...............................11
Air/Water/Soil Resource Management..........................................ENV103
1.0 Air Pollution .......................................................................... .................................1
2.0 Asbestos Management ........................................................... .................................2
3.0 Water Pollution...................................................................... .................................2
4.0 PCB Management.................................................................. .................................3
5.0 Underground Storage Tank Management.............................. .................................4
FINANCE & CREDIT .................................................................................. TAB 8
Account Collection Process.............................................................FCR101
1.0 Collection Process ................................................................. .................................1
2.0 Seriously Delinquent or Unresponsive Accounts .................. .................................3
EXHIBIT 1: Accounts Receivable Collection Control Form.................................5
Bank Loan Applications..................................................................FCR102
1.0 Assessment of Capital Requirements .................................... .................................1
2.0 Preparation of Loan Application ........................................... .................................2
Banking Policy and Relations .........................................................FCR103
1.0 Banking Relations.................................................................. .................................1
2.0 Banking Policy and Arrangements ........................................ .................................2
Business Plans and Forecasts..........................................................FCR104
1.0 Background and Management Philosophy ............................ .................................1
2.0 Development and Format ...................................................... .................................2
3.0 Preparation............................................................................. .................................2
Customer Credit Approval and Credit Terms .............................FCR105
1.0 Credit Application ................................................................. .................................1
2.0 Credit Investigations.............................................................. .................................1
3.0 Credit Approval/Rejection..................................................... .................................3
EXHIBIT 1: Credit Application ........................................... .................................4
EXHIBIT 2: Request for Credit Approval............................ .................................5
EXHIBIT 3: Credit Inquiry .................................................. .................................6
______________________________________________________________________________________
Page 9 of 30
Bizmanualz.com
Exercise of Incentive Stock Options...............................................FCR106

1.0 Notification of Exercise......................................................... .................................1
2.0 Payroll Deduction Plan .......................................................... .................................1
EXHIBIT 1: Stock Option Exercise Letter........................... .................................2
EXHIBIT 2: Payroll Deduction - Stock Purchase ................ .................................3
Property Tax Assessments ..............................................................FCR107
1.0 Review of Assessments ......................................................... .................................1
2.0 Appealing of Assessments..................................................... .................................3
Release of Financial or Confidential Information ........................FCR108
1.0 Written Requests.................................................................... .................................1
2.0 Telephone/Personal Requests ................................................ .................................1
Stock Transactions...........................................................................FCR109
1.0 Stock Issuances...................................................................... .................................1
2.0 Stock Transfers ...................................................................... .................................1
EXHIBIT 1: Stock Issuances Journal ................................... .................................3
EXHIBIT 2: Stock Transfer Ledger ..................................... .................................4
Weekly Financial and Six Week Cash Flow Reports ...................FCR110
1.0 Preparation Guidelines........................................................... .................................1
2.0 Weekly Finance Report ......................................................... .................................1
3.0 Six Week Cash Flow Report.................................................. .................................2
EXHIBIT 1: Weekly Financial Report ................................. .................................3
EXHIBIT 2: Six Week Cash Flow Report ........................... .................................4
MANUFACTURING .................................................................................... TAB 9
Assembly Manuals ...........................................................................MFG101
1.0 Preparation of Assembly Manuals......................................... .................................1
2.0 Models or Samples ................................................................ .................................2
Bill of Materials................................................................................MFG102
1.0 Preparation of a Bill of Materials .......................................... .................................1
2.0 Contents of a Bill of Materials............................................... .................................2
3.0 Change to Bill of Materials.................................................... .................................3
Calibration for Testing and Measuring Equipment.....................MFG103
1.0 Storage, Handling and Maintenance...................................... .................................2
2.0 Calibration and Recalibration ................................................ .................................2
3.0 Record Keeping and Labeling ............................................... .................................3
4.0 Recall System ........................................................................ .................................4
5.0 Out-of-Tolerance Conditions................................................. .................................4
6.0 Control of Subcontractor Calibration .................................... .................................4
EXHIBIT 1: Calibration Card .............................................. .................................5
______________________________________________________________________________________
Page 10 of 30
Bizmanualz.com
FDA Inspections...............................................................................MFG104
1.0 Audit Selection Process ......................................................... .................................1
2.0 Inspection Announcement Protocol....................................... .................................2
3.0 Conduct During the Inspection.............................................. .................................3
4.0 Areas of Inspection ................................................................ .................................4
5.0 Close-Out Meeting and Post-Inspection................................ .................................4
EXHIBIT 1: Two Track GMP Inspection Strategy Flow Chart ............................5
EXHIBIT 2: Two Track GMP Inspection Strategy and Compliance Program......6
Master Parts List and Files.............................................................MFG106
1.0 Master Parts List .................................................................... .................................1
2.0 Parts Files............................................................................... .................................1
EXHIBIT 1: Part Number Record ........................................ .................................3
Part Number Designation ...............................................................MFG107
1.0 Number Designation.............................................................. .................................1
2.0 Part Number Assignment/Record Keeping ........................... .................................1
3.0 Classification System............................................................. .................................2
Serial Number Designation.............................................................MFG108
1.0 Serial Numbering................................................................... .................................1
Quality Control for Finished Goods ..............................................MFG109
1.0 Assembly ............................................................................... .................................1
2.0 Finished Goods ...................................................................... .................................1
3.0 Rejection and Disposition...................................................... .................................2
Quality Assurance Audit Procedures.............................................MFG110
1.0 Audit Guide ........................................................................... .................................1
2.0 Audit Process ......................................................................... .................................1
3.0 Corrective Action................................................................... .................................2
4.0 Audit Records ........................................................................ .................................2
EXHIBIT 1: Quality Assurance Audit Checklist ................. .................................3
MANAGEMENT INFORMATION SYSTEMS ............................................ TAB 10
Information Systems........................................................................MIS101
1.0 Chief Information Officer ......................................................................................1
2.0 Organization Chart..................................................................................................3
3.0 Scope of Responsibilities........................................................................................3
4.0 Outsourcing Information Technology ....................................................................4
Operations ........................................................................................MIS102
1.0 Network
1.1 Enterprise Network Host Naming Conventions .................... .................................1
1.2 Enterprise Network User Account Conventions.................... .................................4
______________________________________________________________________________________
Page 11 of 30
Bizmanualz.com
1.3 TCP/IP Implementation Standards ........................................... .................................7

1.4 Network Infrastructure Standards............................................. ...............................12
EXHIBIT 1: TCP/IP Address Worksheet ............................. ...............................21
EXHIBIT 2: Network Installation Checklist and BOM ....... ...............................22
EXHIBIT 3: System Maintenance Record ........................... ...............................23
2.0 Desktop and Workstation
2.1 User Workstation Configuration Standards........................... ...............................24
2.2 Use of Personal Software....................................................... ...............................26
EXHIBIT 1: Workstation Configuration Worksheet............ ...............................28
3.0 Mainframe and File Server
3.1 Disaster Recovery and System Backup Procedures .............. ...............................30
3.2 ADP Media Storage Procedures ............................................ ...............................34
EXHIBIT1: File Server Configuration Worksheet............... ...............................38
4.0 Customer Support
4.1 Information Technology Service and Support Center ........... ...............................41
EXHIBIT 1: System Trouble Report Worksheet ................. ...............................43
Security .............................................................................................MIS103
1.0 Computer Security Incident Reporting.................................. .................................1
2.0 Control of Computer Virus Programs.................................... .................................5
Training ............................................................................................MIS104
1.0 Overview of User/Staff Training Program ............................ .................................1
Internet and E-mail .........................................................................MIS105
1.0 Internet Usage Policy............................................................. .................................1
2.0 Electronic Mail Policy ........................................................... .................................4
PERSONNEL ............................................................................................ TAB 11
Americans with Disabilities Act .....................................................PNL101
1.0 Background............................................................................ .................................1
2.0 Who is Covered ..................................................................... .................................2
3.0 Employment Issues................................................................ .................................3
4.0 Public Accommodations........................................................ .................................7
5.0 Enforcement of the Act.......................................................... .................................9
6.0 Additional Information Resources......................................... ...............................10
Drug Free Workplace......................................................................PNL102
1.0 General................................................................................... .................................1
2.0 Prohibitions............................................................................ .................................1
3.0 Authorized Use of Prescribed Medicine................................ .................................2
4.0 Drug Awareness Program...................................................... .................................2
5.0 Disciplinary Actions .............................................................. .................................4
______________________________________________________________________________________
Page 12 of 30
Bizmanualz.com
Employment Policies .......................................................................PNL103

1.0 General .................................................................................. .................................1
2.0 Equal Employment Opportunity............................................ .................................1
3.0 Nepotism................................................................................ .................................2
4.0 Moonlighting ......................................................................... .................................2
5.0 Ethics and Confidential Information ..................................... .................................2
6.0 Behavior................................................................................. .................................3
7.0 Employee at Will ................................................................... .................................3
8.0 Personnel Files and Records.................................................. .................................3
Employee Hiring and New Employee Orientation .......................PNL104
1.0 Personnel Requisition ............................................................ .................................1
2.0 Employee Recruitment .......................................................... .................................1
3.0 Interviewing........................................................................... .................................2
4.0 Hiring and Employee Orientation.......................................... .................................2
EXHIBIT 1: Personnel Requisition ...................................... .................................3
EXHIBIT 2: Employment Application................................. .................................4
EXHIBIT 3: Employment Interview Questions Chart ......... .................................6
EXHIBIT 4: Personnel Change Notice................................. .................................9
Family and Medical Leave Act.......................................................PNL105
1.0 Reasons for Taking Leave ..................................................... .................................1
2.0 Advance Notice and Medical Certification ........................... .................................1
3.0 Job Benefits and Protection ................................................... .................................2
4.0 Unlawful Acts........................................................................ .................................2
5.0 Enforcement........................................................................... .................................2
6.0 Additional Information .......................................................... .................................2
Healthcare Benefits..........................................................................PNL106
1.0 Costs and Premiums .............................................................. .................................1
2.0 Eligibility ............................................................................... .................................1
3.0 Enrollment ............................................................................. .................................2
4.0 Coverage ................................................................................ .................................2
5.0 Filing a Claim ........................................................................ .................................6
6.0 Termination and Conversion of Coverage............................. .................................6
Paid and Unpaid Time Off..............................................................PNL107
1.0 Paid Time Off ........................................................................ .................................1
2.0 Jury Duty ............................................................................... .................................2
3.0 Military Leave ....................................................................... .................................2
4.0 Unpaid Time Off.................................................................... .................................2
5.0 Absence Request and Notification......................................... .................................3
6.0 Holidays................................................................................. .................................3
EXHIBIT 1: Absence Request Form.................................... .................................4
______________________________________________________________________________________
Page 13 of 30
Bizmanualz.com
Pay and Payroll Matters .................................................................PNL108

1.0 Employee Classifications....................................................... .................................1
2.0 Pay Periods, Payday and Hours of Work............................... .................................2
3.0 Timesheets ............................................................................. .................................2
4.0 Payroll Deductions................................................................. .................................3
5.0 Pay Adjustments .................................................................... .................................3
6.0 Advances................................................................................ .................................3
7.0 Garnishments ........................................................................ .................................3
8.0 Cashing of Paychecks ............................................................ .................................3
9.0 Lost Paychecks ...................................................................... .................................3
10.0 Final Paychecks ..................................................................... .................................4
EXHIBIT 1: Bi-Weekly Time Sheet .................................... .................................5
Performance Appraisals and Salary Adjustments .......................PNL109
1.0 Performance Appraisal Guidelines ........................................ .................................1
2.0 Appraisal Process................................................................... .................................2
3.0 Salary Adjustments................................................................ .................................4
EXHIBIT 1: Employee Self-Appraisal................................. .................................5
EXHIBIT 2: Performance Appraisal .................................... .................................6
Resignations and Terminations ......................................................PNL110
1.0 Resignation ............................................................................ .................................1
2.0 Involuntary Termination and Layoffs.................................... .................................2
Sexual Harassment ..........................................................................PNL111
1.0 Unacceptable Behavior.......................................................... .................................1
2.0 Complaint .............................................................................. .................................2
3.0 Corrective Measures .............................................................. .................................2
Training/Tuition Reimbursement ..................................................PNL112
1.0 Eligibility ............................................................................... .................................1
2.0 Approved Programs ............................................................... .................................1
3.0 Reimbursement ...................................................................... .................................2
EXHIBIT 1: Request for Training........................................ .................................3
Workplace Rules & Guidelines ......................................................PNL113
1.0 Alcohol and Drugs................................................................. .................................1
2.0 Breaks and Lunch Time......................................................... .................................1
3.0 Company Property ................................................................. .................................1
4.0 Dress Code............................................................................. .................................2
5.0 Grievances and Complaints ................................................... .................................2
6.0 Inclement Weather................................................................. .................................2
7.0 Parking................................................................................... .................................3
8.0 Personal Telephone Calls ...................................................... .................................3
9.0 Sexual Harassment................................................................. .................................3
10.0 Smoking................................................................................. .................................4
______________________________________________________________________________________
Page 14 of 30
Bizmanualz.com
11.0 Solicitations ........................................................................... .................................4

12.0 Suggestions ............................................................................ .................................4
13.0 Visitors................................................................................... .................................4
Workplace Safety.............................................................................PNL114
1.0 Worksite Analysis.................................................................. .................................1
2.0 Hazard Prevention and Control ............................................. .................................2
3.0 Hazard Communication Program .......................................... .................................4
4.0 Medical Emergencies............................................................. .................................4
5.0 Training.................................................................................. .................................5
6.0 Reporting and Recordkeeping ............................................... .................................6
EXHIBIT 1: Safety Suggestion Sheet .................................. .................................7
EXHIBIT 2: Workplace Safety Self-Inspection Checklist... .................................8
EXHIBIT 3: Workplace Safety Action Plan ........................ ...............................22
EXHIBIT 4: General Workplace Safety Rules..................... ...............................23
EXHIBIT 5: List of Hazardous Chemicals and Index of MSDS..........................24
SECURITY & OPERATIONS .................................................................... TAB 12
Intrusion Protection.........................................................................SAO101
1.0 Doors, Windows and Entryways ........................................... .................................1
2.0 Motion Sensing Devices ........................................................ .................................2
3.0 Alarm System ........................................................................ .................................3
4.0 Redundant or Alternate Signaling ......................................... .................................4
5.0 Installation, Maintenance and Testing................................... .................................4
Physical Security..............................................................................SAO102
1.0 Security Considerations ......................................................... .................................1
2.0 Parking Lots........................................................................... .................................1
3.0 Building Exteriors.................................................................. .................................2
4.0 Loading Entries...................................................................... .................................2
5.0 Access Controls ..................................................................... .................................2
6.0 Locks and Lighting ................................................................ .................................2
Personnel ..........................................................................................SAO103
1.0 Background and Hiring.......................................................... .................................1
2.0 Proprietary Information ......................................................... .................................2
EXHIBIT 1: Employee Hiring Packet Checklist.................. .................................3
EXHIBIT 2: Key Issue/Policy .............................................. .................................4
Guard Force Management..............................................................SAO104
1.0 Criteria and Daily Activity .................................................... .................................1
2.0 Basic Training Program......................................................... .................................1
EXHIBIT 1: Special Incident Report Form.......................... .................................3
______________________________________________________________________________________
Page 15 of 30
Bizmanualz.com
Electronic Countermeasures...........................................................SAO105
1.0 Video Surveillance................................................................. .................................1
2.0 Intrusion Protection ............................................................... .................................1
3.0 Fire Detection ........................................................................ .................................2
4.0 Access Control....................................................................... .................................2
5.0 Panic/Duress .......................................................................... .................................2
6.0 Environmental Controls......................................................... .................................2
EXHIBIT 1: Selecting an Alarm System/Vendor ................ .................................3
Executive Protection........................................................................SAO106
1.0 Home and Family .................................................................. .................................1
2.0 Transportation and Office...................................................... .................................1
3.0 Domestic Terrorism ............................................................... .................................1
4.0 Foreign Travel and Emergency Planning .............................. .................................2
SALES & MARKETING ............................................................................ TAB 13
Collection of Sales Tax ....................................................................SMK101
1.0 Basis of Tax ........................................................................... .................................1
2.0 Applicable Sales Tax Rates ................................................... .................................2
3.0 Nontaxable Sales ................................................................... .................................2
4.0 Sales Outside of Our Jurisdiction .......................................... .................................2
5.0 Billing of Tax......................................................................... .................................3
Copyrights and Trademarks ..........................................................SMK102
1.0 Copyrights.............................................................................. .................................1
2.0 Trademarks ............................................................................ .................................3
Marketing Plans...............................................................................SMK103
1.0 General................................................................................... .................................1
2.0 Market Analysis..................................................................... .................................1
3.0 Advertising Sources............................................................... .................................2
4.0 Competition Analysis ............................................................ .................................2
5.0 Advertising Planning Schedule/Diary ................................... .................................2
6.0 Customer/Reference List ....................................................... .................................3
Model Number Designation ............................................................SMK104
1.0 Number Designation.............................................................. .................................1
2.0 Model Number Assignment/Record Keeping ....................... .................................1
Public Relations ...............................................................................SMK105
1.0 Media Requests...................................................................... .................................1
2.0 News Releases and Conferences ........................................... .................................2
Return of Goods From Customers.................................................SMK106
1.0 Origination............................................................................. .................................1
______________________________________________________________________________________
Page 16 of 30
2.0
Bizmanualz.com
Receiving and Processing ...................................................... .................................1

EXHIBIT 1: Returned Goods Authorization........................ .................................2
Sales Leads .......................................................................................SMK107

1.0 Incoming Sales Calls ............................................................. .................................1
2.0 Business Reply Cards and Letters ......................................... .................................1
3.0 Trade Shows/Seminars .......................................................... .................................2
EXHIBIT 1: Sales Lead Tracking Form............................... .................................3
Sales Order Entry ............................................................................SMK108
1.0 Sales Representatives............................................................. .................................1
2.0 Sales Administration.............................................................. .................................2
3.0 Credit Department ................................................................. .................................2
4.0 Manufacturing/Shipping ........................................................ .................................3
5.0 Customer Service................................................................... .................................3
6.0 Accounting/Billing ................................................................ .................................4
Sales Training...................................................................................SMK109
1.0 Orientation and Training........................................................ .................................1
2.0 Professional Conduct ............................................................. .................................2
3.0 Sales Process.......................................................................... .................................2
Trade Shows .....................................................................................SMK110
1.0 Planning ................................................................................. .................................1
2.0 Exhibiting .............................................................................. .................................3
3.0 Show Evaluation.................................................................... .................................3
EXHIBIT 1: Trade Show Worksheet ................................... .................................4
EXHIBIT 2: Trade Show Checklist...................................... .................................6
EXHIBIT 3: Trade Show/Exhibit Supply Checklist ............ .................................7
EXHIBIT 4: Equipment Request Form Inventory................ .................................8
EXHIBIT 5: Show Registration............................................ .................................9
EXHIBIT 6: Trade Show/Exhibit Summary ........................ ...............................10
SHIPPING, PURCHASING & INVENTORY CONTROL ........................... TAB 14
Packing, Storage and Distribution .................................................SPI101
1.0 Packaging Design and Materials ........................................... .................................1
2.0 Packaging Process ................................................................. .................................2
3.0 Storage ................................................................................... .................................2
4.0 Distribution ............................................................................ .................................3
Physical Inventory Procedures.......................................................SPI102
1.0 Timing.................................................................................... .................................1
2.0 Cleaning and Organization of Inventory Areas ..................... .................................1
3.0 Year End Cut-Off .................................................................. .................................2
4.0 Counting Procedures and Instructions ................................... .................................2
______________________________________________________________________________________
Page 17 of 30
5.0
Bizmanualz.com
Master Inventory and Pricing Report .................................... .................................4
Purchasing Procedures....................................................................SPI103
1.0 Order Determination and Requisition.................................... .................................1
2.0 Order Placement .................................................................... .................................2
3.0 Recordkeeping and Matching ................................................ .................................2
EXHIBIT 1: Purchase Requisition ....................................... .................................3
EXHIBIT 2: Purchase Order ................................................ .................................4
EXHIBIT 3: Purchase Order Follow-Up.............................. .................................5
Receiving, Inspection and Stocking of Parts and Materials ........SPI104
1.0 Receiving ............................................................................... .................................1
2.0 Inspection............................................................................... .................................2
3.0 Stocking ................................................................................. .................................2
4.0 Rejection, Discrepancies and Disposition ............................. .................................2
EXHIBIT 1: Receiving Log.................................................. .................................4
EXHIBIT 2: Receiving and Inspection Report..................... .................................5
EXHIBIT 3: Inventory Inspection Levels ............................ .................................6
Shipping and Freight Claims..........................................................SPI105
1.0 Shipping................................................................................. .................................2
2.0 Receiving ............................................................................... .................................2
3.0 Claims Procedures ................................................................. .................................2
Vendor Selection, Files and Inspections ........................................SPI106
1.0 Vendor Selection ................................................................... .................................1
2.0 Vendor Inspections ................................................................ .................................1
3.0 Vendor Files........................................................................... .................................2
EXHIBIT 1: New Vendor Notification ................................ .................................3
EXHIBIT 2: Vendor Survey Form ....................................... .................................4
SOFTWARE DEVELOPMENT & SUPPORT............................................ TAB 15
Project Definition.............................................................................SWV101 ....................
1.0 Identify the Need for a Product ............................................. .................................1
2.0 Define the Project .................................................................. .................................1
3.0 Review the Project Definition ............................................... .................................3
Project Management .......................................................................SWV102
1.0 Introduction............................................................................ .................................1
2.0 Set Up the Project .................................................................. .................................1
3.0 Estimate Schedules ................................................................ .................................2
4.0 Manage the Project Cycle...................................................... .................................3
5.0 Review the Project................................................................. .................................3
______________________________________________________________________________________
Page 18 of 30
Bizmanualz.com
Systems Analysis ..............................................................................SWV103

1.0 Introduction............................................................................ .................................1
2.0 Define the Requirements of the System ................................ .................................2
3.0 Document the Flow of Information in the System ................ .................................2
4.0 Create an Acceptance Test Plan ............................................ .................................3
5.0 Create a Beta Test Plan.......................................................... .................................3
6.0 Present the Systems Analysis ................................................ .................................4
Software Design ...............................................................................SWV104
1.0 Introduction............................................................................ .................................1
2.0 Create the Software Design Specification ............................. .................................1
3.0 Present the Software Design.................................................. .................................3
Software Programming ...................................................................SWV105
1.0 Create Programming Standards ............................................. .................................1
2.0 Assign Programming Tasks................................................... .................................1
3.0 Programming The Software................................................... .................................2
Software Documentation.................................................................SWV106
1.0 Evaluation the Software......................................................... .................................1
2.0 Write and Edit the Documentation ........................................ .................................2
3.0 Review the Final Copy .......................................................... .................................2
4.0 Prepare the Documentation for Release ................................ .................................3
Software Testing ..............................................................................SWV107
1.0 Introduction............................................................................ .................................1
2.0 Conduct the Acceptance Test ................................................ .................................2
3.0 Conduct the Beta Test............................................................ .................................2
4.0 Conduct the Software Release Test ....................................... .................................3
Design Changes During Development ...........................................SWV108
1.0 Introduction............................................................................ .................................1
2.0 Review a Design Change....................................................... .................................1
3.0 Implement a Design Change.................................................. .................................1
Software Releases and Updates ......................................................SWV109
1.0 Introduction............................................................................ .................................1
2.0 Adopt Version Control Standards.......................................... .................................1
3.0 Adopt Configuration Control Standards................................ .................................2
4.0 Adopt Release Control Standards.......................................... .................................3
5.0 License, Warrant, and Copyright the Software ..................... .................................4
Software Support .............................................................................SWV110
1.0 Introduction............................................................................ .................................1
2.0 Manage Support Services ...................................................... .................................1
3.0 Provide Free Basic Support Services..................................... .................................3
4.0 Provide Extended Support Services....................................... .................................4
5.0 Encourage User Groups......................................................... .................................5
______________________________________________________________________________________
Page 19 of 30
Bizmanualz.com
Phone Support..................................................................................SWV111
1.0 Introduction............................................................................ .................................1
2.0 Assign Calls to Analysts........................................................ .................................1
3.0 Determine the Nature of the Call........................................... .................................2
4.0 Track Customer Satisfaction.................................................. .................................2
Software Training............................................................................SWV112
1.0 Introduction............................................................................ .................................1
2.0 Develop Standard Training Courses...................................... .................................1
3.0 Offer Customized training Courses ....................................... .................................2
4.0 Teach Training Courses......................................................... .................................2
Software Consulting Services .........................................................SWV113
1.0 Introduction............................................................................ .................................1
2.0 Estimate Costs ....................................................................... .................................1
3.0 Create Enhancements and Customizations............................ .................................1
4.0 Handle Software Problems .................................................... .................................2
REPORTS & FORM .................................................................................. TAB 16
HANDBOOK PREPARATION .................................................................. TAB 17
HR LEGAL GUIDE ................................................................................... TAB 18
Section 1 References And Resources For Human Resource Management .........5
Section 2 Legal Terms To Know ...........................................................................9
Section 3 Interview Questions.............................................................................13
Questions You Can't Ask..................................................................................13
Questions You Can Ask ...................................................................................14
Section 4 Legislation (Briefs)...............................................................................17
American With Disabilities Act ..........................................................................20
Drug-Free Workplace Act Of 1988 ...................................................................21
Family And Medical Leave Act .........................................................................22
Questions And Answers ...................................................................................30
Section 6 Overview Of The Americans With Disabilities Act (ADA) ....................35
Section 7 An Employer's Guide To Dealing With Substance Abuse ...................39
Getting More Information..................................................................................49
Section 8 Establishing The Groundwork For Basic Wage And Salary Administration
51
EMPLOYEE HANDBOOK TAB......................................................................... 19
SECTION 1 COMPANY PHILOSOPHY...........................................................................7
1.1 The Team Philosophy at The Company ..................................................................7
1.2 Equal Employment Opportunity Policy and Affirmative Action Plan....................7
1.3 Sexual Harassment...................................................................................................8
1.4 Smoking...................................................................................................................9
______________________________________________________________________________________
Page 20 of 30
Bizmanualz.com
SECTION 2 EMPLOYMENT PROCEDURES................................................................11

2.0 Personnel Administration ......................................................................................11
2.1 Application for Employment .................................................................................11
2.2 Confirmation of Previous Employment.................................................................11
2.3 Compliance Information........................................................................................11
2.4 Immigration and Naturalization.............................................................................12
2.5 Physical Examination Prior to Employment..........................................................12
2.6 Screening and Testing............................................................................................12
2.7 Motor Vehicle Record (MVR) Inquiry..................................................................12
2.8 Employment Status................................................................................................13
2.9 Job Posting Procedures ..........................................................................................13
2.10 Categories of Employees .......................................................................................13
2.11 Nonexempt from Federal Wage and Hour Law ....................................................14
2.12 Exempt from Federal Wage and Hour Law...........................................................14
2.13 Benefit Eligibility ..................................................................................................14
2.14 Orientation .............................................................................................................14
2.15 Probationary Period ...............................................................................................14
2.16 Promotions.............................................................................................................15
2.17 Payroll Information................................................................................................15
2.18 Continuous Service Date .......................................................................................15
2.19 Identification..........................................................................................................15
2.20 Employment of Relatives ......................................................................................15
2.21 Employment of Minors..........................................................................................16
2.22 Employment-At-Will.............................................................................................16
2.23 Employee Information ...........................................................................................16
2.24 Personnel Records .................................................................................................17
2.25 Contents of Personnel Files ...................................................................................17
2.26 Employee's Request for Review of Personnel Records.........................................18
2.27 Management Review of Personnel Files ...............................................................18
2.28 Security Checks .....................................................................................................18
SECTION 3 WORK SCHEDULES ..................................................................................19
3.1 Working Hours ......................................................................................................19
3.2 Work Schedules (Salary Employees) ....................................................................19
3.3 Work Schedules (Hourly Employees) ...................................................................19
3.4 Clean Work-Place..................................................................................................20
SECTION 4 PAY AND COMPENSATION ISSUES ......................................................21
4.1 Time Records.........................................................................................................21
4.2 Pay Period and Payment ........................................................................................21
4.3 Salary Compensation for Partial Pay Period .........................................................21
4.4 Pay Rate Schedule Hourly Paid Employees .......................................................21
4.5 Payroll Deductions.................................................................................................22
4.6 Overtime ................................................................................................................22
4.7 Error in Pay............................................................................................................22
4.8 Garnishment of Employee Wages .........................................................................22
4.9 Authorized Check Pickup ......................................................................................22
4.10 Pay on Separation from Employment....................................................................23
______________________________________________________________________________________
Page 21 of 30
Bizmanualz.com
SECTION 5 ATTENDANCE AND LEAVE POLICIES .................................................25

5.1 Attendance .............................................................................................................25
5.2 Sick Leave Policy ..................................................................................................25
5.3 Medically Related Disability / Sick Leave Credits.............................................25
5.4 Sick Leave Policy Usage ....................................................................................26
5.5 Medical, Dental and Optical Appointments ..........................................................26
5.6 Exhaustion of Accumulated Sick Leave................................................................27
5.7 Pallbearer, Funeral, Emergency Leave..................................................................27
5.8 Civic Leave............................................................................................................28
5.9 Voting ....................................................................................................................28
5.10 Military Leave .......................................................................................................28
5.11 Maternity Leave.....................................................................................................28
5.12 Parental Leave .......................................................................................................29
5.13 Medication .............................................................................................................30
5.14 Leave of Absence ..................................................................................................30
SECTION 6 INSURANCE PROGRAMS FOR EMPLOYEES .......................................31
6.1 Hospitalization and Medical Insurance .................................................................31
6.2 Continuation of Group Health Insurance...............................................................31
6.3 Life Insurance ........................................................................................................32
6.4 Long Term Disability Insurance............................................................................32
6.5 Social Security .......................................................................................................32
6.6 Workers' Compensation.........................................................................................33
6.7 Unemployment Compensation ..............................................................................33
SECTION 7 VACATION POLICIES ...............................................................................35
7.1 Vacation Eligibility................................................................................................35
7.2 Vacation Schedules................................................................................................35
7.3 Vacation Pay..........................................................................................................36
7.4 Holidays.................................................................................................................36
SECTION 8 ADDITIONAL EMPLOYEE BENEFITS....................................................37
8.1 Savings Plan 401 (K) .............................................................................................37
8.2 Educational Assistance ..........................................................................................37
SECTION 9 EMPLOYEE TRANSFERS & SEPARATION FROM EMPLOYMENT ..39
9.1 Transfer of Employees...........................................................................................39
9.2 Relocation Policy...................................................................................................39
9.3 Separation of Employment ....................................................................................39
9.4 Pay at Time of Separation......................................................................................39
9.5 Reduction of Work force .......................................................................................40
SECTION 10 WORK POLICIES AND REGULATIONS ...............................................41
10.1 Care of Equipment and Facilities ..........................................................................41
10.2 Parking...................................................................................................................41
10.3 Personal Appearance/Clothing ..............................................................................41
10.4 Smoking Policy......................................................................................................41
10.5 Personal Belongings ..............................................................................................42
10.6 Scrap Materials and Parts ......................................................................................42
10.7 Safety Equipment...................................................................................................42
10.8 Company Tools......................................................................................................42
______________________________________________________________________________________
Page 22 of 30
Bizmanualz.com
10.9 Break Area .............................................................................................................43

10.10 Energy Preservation and Waste Prevention........................................................43
10.11 Solicitation and/or Distribution ..........................................................................43
10.12 Security ...............................................................................................................43
10.13 Bulletin Board.....................................................................................................43
10.14 Extra Income.......................................................................................................43
10.15 Telephone Use ....................................................................................................44
10.16 Alcohol and Drugs..............................................................................................44
10.17 Drug-Free Workplace Policy..............................................................................44
SECTION 10 APPENDIX DRUG-FREE WORKPLACE POLICY................................45
Prohibitions.....................................................................................................................45
Drug Awareness Program...............................................................................................46
Disciplinary Actions .......................................................................................................48
SECTION 11 SAFETY .....................................................................................................49
11.1 Safety Rules ...........................................................................................................49
11.2 Hazardous Wastes..................................................................................................50
11.3 Reporting Injuries and Accidents ..........................................................................51
SECTION 12 TRANSPORTATION AND TRAVEL EXPENSES .................................53
12.1 Company Owned Vehicles ....................................................................................53
12.2 Personal Vehicles...................................................................................................53
12.3 Living Expense Allowance....................................................................................53
12.4 Other Travel Expenses...........................................................................................54
12.5 Expense Records....................................................................................................54
12.6 Travel Advances ....................................................................................................54
12.7 Expense Reimbursement Third Party .................................................................54
12.8 Expense Policies Violations ...............................................................................54
SECTION 13 CONFLICTS OF INTEREST.....................................................................55
13.1 Personal Conduct ...................................................................................................55
13.2 Confidentiality .......................................................................................................55
13.3 Bribes, Kickbacks and Illegal Payments ...............................................................56
13.4 Patents and Copyrights ..........................................................................................56
13.5 Legal and Ethical Conduct.....................................................................................56
SECTION 14 MISCONDUCT ..........................................................................................59
14.1 Inexcusable Misconduct ........................................................................................59
14.2 Very Serious Misconduct ......................................................................................60
14.3 Serious Misconduct ...............................................................................................61
EMPLOYEE HANDBOOK FORMS................................................................................63
Acknowledgement of Receipt and Understanding .........................................................65
Statement of Legal and Ethical Business Conduct .........................................................67
Drug-Free Workplace Policy Employee Acknowledgement .........................................69
Job Related Accident ......................................................................................................71
EMPLOYEE HANDBOOK FORMS (Company copies) ................................................73
______________________________________________________________________________________
Page 23 of 30
Bizmanualz.com
JOB DESCRIPTIONS ............................................................................... TAB 20

Introduction..........................................................................................................................5
Writing Job Descriptions .....................................................................................................5
Format And Content ............................................................................................................6
Exhibit 1 - Sample Job Description Format ........................................................................7
Sample Job Descriptions......................................................................................................9
Accounting Manager ......................................................................................................11
Accounts Payable Clerk..................................................................................................13
Accounts Receivable Clerk.............................................................................................14
Administrative Assistant /Office Manager .....................................................................15
Broadcast Technician......................................................................................................16
Carpenter.........................................................................................................................17
Cement Mason ................................................................................................................18
Civil Engineer.................................................................................................................19
Controller........................................................................................................................20
Credit Manager ...............................................................................................................22
Customer Service Manager.............................................................................................23
Data Processing Technician............................................................................................24
Director Of Quality Assurance .......................................................................................25
Drafter/Graphic Illustrator ..............................................................................................26
Electrician .......................................................................................................................27
Engineering Manager......................................................................................................28
Field Sales Representative..............................................................................................29
Fund Raiser.....................................................................................................................30
Grants Coordinator .........................................................................................................33
Health Services Administrator........................................................................................34
Industrial Engineer..........................................................................................................35
Insurance Agent ..............................................................................................................36
Insurance Claims Representative....................................................................................37
Laboratory Technician....................................................................................................38
Machinist ........................................................................................................................39
Marketing Coordinator ...................................................................................................40
Marketing Researcher.....................................................................................................41
Mechanical Engineer ......................................................................................................42
Media Specialist..............................................................................................................43
Medical Assistant............................................................................................................44
Medical Record Administrator .......................................................................................45
Nurse...............................................................................................................................46
Packaging Engineer ........................................................................................................47
Personnel Manager .........................................................................................................48
Physician Assistant .........................................................................................................49
President .........................................................................................................................50
Product Development Technician...................................................................................51
Production Manager........................................................................................................52
Purchasing Manager .......................................................................................................53
Quality Assurance Director ............................................................................................54
______________________________________________________________________________________
Page 24 of 30
Bizmanualz.com
Quality Control Manager................................................................................................55

Radio And Television Announcer ..................................................................................57
Receptionist ....................................................................................................................58
Respiratory Therapist......................................................................................................59
Restaurant Manager ........................................................................................................60
Retail Manager................................................................................................................61
Sales Manager.................................................................................................................62
Sales Representative .......................................................................................................63
Sales Representative/Order Clerk...................................................................................64
Shipping/Receiving Clerk...............................................................................................65
Sound Technician ...........................................................................................................66
Stock Clerk .....................................................................................................................67
Telemarketing .................................................................................................................68
Vice President Of Finance/ Administration....................................................................69
Vice President Of Production/ Operations .....................................................................71
Vice President Sales And Marketing..............................................................................73
Webmaster ......................................................................................................................74
NOTES ...................................................................................................... TAB 21
Continue to next page to view sample Policy, Procedure

and Form Set
______________________________________________________________________________________
Page 25 of 30
SAMPLE COMPANY
SOP #
Revision:
Effective Date:
Bizmanualz.com
Prepared by:
Approved by:
TITLE:
CSV102 CUSTOMER SERVICE CONTACT/COMPLAINT HANDLING
Policy:
All complaints or operation questions regarding the performance, safety,

reliability or quality of products or services will be subject to management review
and/or investigation and will result in prompt response and corrective action when
indicated. It is the responsibility of any recipient of a product complaint to see
that the customer or user receives a response to their complaint.
Purpose:
This procedure is intended to ensure that all customer questions, problems or

complaints regarding the use of our products are efficiently and promptly
handled and resolved. This procedure will also assist the Company in tracking
and determining product/part failures, misuse or misapplication of products to
guide quality assurance actions.
Scope:
This procedure applies to all personnel who receive customer calls, contacts or
complaints whether written or oral regarding the use or malfunction of any
products manufactured or sold by the company.
Definitions:
Medical Device: Any finished product in the Medical/Dental field used in

conjunction with the treatment or diagnosis of patients whether direct or indirect.
Complaint: A complaint, whether written or oral, is an expression of
dissatisfaction by a user of a device regarding the identity, quality, durability,
reliability, safety, effectiveness, or performance of the device.
Product Performance: The product in some way does not perform to the user's
expectation or to the level of performance conveyed to the customer by printed
material, labeling or verbally by representatives of the company.
Product Safety: Any event that occurs whether expected or unexpected through
the use or misuse of a device that can cause harm or injury to an operator or
patient.
Product Reliability: Failure rate or need for service adjustments greater than
user expectations (i.e., beyond the tolerable level of expected malfunctions).
General Problems: Non-product specific problems including order or shipping
error, delayed or unacceptable response to problems, unfulfilled promises, etc.
______________________________________________________________________________________
Page 26 of 30
Bizmanualz.com
CUSTOMER SERVICE CONTACT/COMPLAINT HANDLING

Procedure:
1.0
Receiving a Contact/Complaint from a customer
1.1
The customer Service department will be responsible for formally receiving, processing
and investigating all customer complaints in regards to the Company's products.
1.2
Upon receipt of a customer contact/complaint as defined above (i.e. service call,

customer survey, via a salesperson, etc.), the customer service representative will
complete the Customer Service Log with the appropriate information including date,
customer name, product description and brief description of the problem or reason for
the contact. Further, the log should be documented whether the contact was resolved
(i.e. by telephone) or if a customer service contact has been completed.
1.3
In the event of a complaint as defined above or problem resolution other than general
non-product problems, a Customer Service Contact Form (Exhibit 1) must be completed
with all appropriate information. Proper investigation and/or corrective action of all
complaints/problems should be taken as follows or as appropriate and documented on
the Customer Service Contact Form.
While customer complaints are in process, the form should be kept in an open file
labeled "Corrective Action in Process" until final disposition is reached.
Upon completion/resolution of the complaint/problem, copies will be made and
distributed to and filed by the names listed under "Distribution" on the Customer Service
Contact Form.
Customer Service
Customer File
Quality Assurance
Chronological File for all Complaints
Device Master File
File for each Medical Device
IMPORTANT NOTE: Whenever customer service becomes aware that a death or

serious injury that may have been caused by one of the Company's products, the QA
Officer will be notified immediately and appropriate Medical Device Reporting to the
FDA will be implemented.
2.0
Trouble shooting/Problem Diagnosis

When taking a customer service call or calling a customer in regards to a written
complaint, always pull their file to provide you with pertinent information (i.e. how unit
is equipped, what accessories they have, etc.).
______________________________________________________________________________________
Page 27 of 30
Bizmanualz.com

Discuss with the customer what the problem is, what the device is doing/not doing. Ask
the customer to do a series of tests to actually pin point the problem. If the problem is
minor and no parts need to be sent, talk the customer through how to correct it. If the
problem/question can be rectified by telephone, make sure that the problem is corrected
and that everything is functioning properly before you hang up with the customer.
If the problem cannot be solved over the phone, follow the procedures under Repairs
and/or Replacements.
3.0
Repairs and/or Replacements
3.1
If the problem requires you to send a replacement part to the customer or a local field
service technician, check in the file to see if the part is under warranty.
If the part or device is no longer under warranty, the customer service rep will explain so
to the customer. The cost of the part or device plus shipping and handling will be
charged to the customer in accordance with the SOP for Service Charges. If you ship
something to a customer that is no longer under warranty, a repair-order form must be
filled out. All pertinent information must be on this form. See SOP for payment
procedures that should be followed.
3.2
If the problem requires a major part or repair, it may be necessary to arrange to have the
equipment or module returned to the Company for repair.
3.3
If the customer requires a replacement/loaner module or piece of equipment while theirs

is being repaired, inform the customer to pack the defective module in the same shipping
container that the replacement one will be sent in and to call you so that you can arrange
for a pick-up.
4.0
Trend Analysis
4.1
To facilitate detection of failure or detect trends of devices or components within a

device, customer service will perform the following:
1. Scanning of Customer Service Log.
2. Review of Device Master Files - Complaint Files.
4.2
The Customer service manager will periodically, but at minimum once a month, review
the customer service log for any recurring problems/complaints. If any trends are
detected, the customer service manager will review the problems with the Quality
Assurance Officer and Engineering. Based upon this review, appropriate investigation
and corrective action will be determined.
______________________________________________________________________________________
Page 28 of 30
Bizmanualz.com

4.3
Upon filing of each customer complaint form in the Device Master Record, the
complaint file section will be reviewed for previous complaints of a similar nature. If
three or more complaints of a similar nature are noticed, the Quality Assurance Officer
will be notified by written memo. Upon review, the QA Officer will determine
appropriate investigation and any corrective action necessary.
______________________________________________________________________________________
Page 29 of 30
Bizmanualz.com
CUSTOMER SERVICE CONTRACT

Date:
Time:
Rep:
Customer:
Contact Person:
Purpose of Call:
Telephone:
Problem Resolution:
Complaint:
Other (specify):
Details of Problem/Complaint:
Corrective Action Taken (include time frame):
Other Comments (shipping priority, address, etc.):
Follow-up Required?
No
Yes
Date:
Date Reconciled:
Warranty
Non-Warranty
Product Name:
Part Name:
Part #:
Product Replaced
Product Serviced
Response not required
Part Replaced
Part Serviced
Response not required
Conclusions (i.e. device defective, improper use or maintenance, shipping damage, other):
White - Customer Service, Pink - Quality Assurance, Yellow - Product File (complaint)
EXHIBIT 1
______________________________________________________________________________________
Page 30 of 30
SAMPLE PACKAGE
Human Resources Policies,

Procedures & Forms
ABR41M

Part C: Policy, procedures and form (9 pages)

Thank you for viewing this sample content from the Human Resources Policies,
Procedures & Forms.
Headings only.
from this manual. This policy for Employment Applications exemplifies the
content, writing style and format of the full manual. The Employment
Applications Policy is located in the manual under Tab 5: Hiring.

HUMAN RESOURCES MANUAL vs.

BUSINES SAMPLER

SAMPLER
1200 PAGES


HUMAN
RESOURCES
850 PAGES

Procedure process.

activity.

CONTENT OVERLAP
320 PAGES

Bizmanualz.com
Table of Contents
Introduction ..............................................................................................................Tab 1
Manual Preparation..................................................................................................Tab 2
Managers Manual .....................................................................................................Tab 3
Administration Procedures .....................................................................................Tab 4
ADM101 Personnel Records

Activities
1.0
Employee Information
2.0
HR Personnel Records
3.0
Contents of Personnel Files
4.0
Employee's Personnel Records Review
5.0
Management Review of Personnel Files
6.0
Company Release Of Employee Information
7.0
Record Retention and Long-Term Storage
8.0
Record Destruction
References
A.
B.
Age Discrimination In Employment Act (ADEA)
C.
Americans with Disabilities Act (ADA)
D.
Civil Rights Act of 1964
E.
Employee Retirement Income Security Act (ERISA)
F.
Employee Polygraph Protection Act
G.
Equal Pay Act
H.
I.
J.
Family and Medical Leave Act (FMLA)
K.
Immigration Reform & Control Act (IRCA)
L.
Occupational Safety & Health Act (OSHA)
M.
Rehabilitation Act of 1973
N.
Right To Financial Privacy Act
O.
Guide to Record Retention Requirements
P.
IRS Revenue ProcEDURE 98-25 Records Retention
Q.
Federal Insurance Contribution Act (FICA)
R.
Federal Unemployment Tax Act (FUTA)
Forms
ADM101 Ex1 Personnel Records Access Log
ADM101 Ex2 HR Records Retention Periods
ADM102 Form Development
Activities
1.0
Form Development and Format
2.0
Authorization and Printing
______________________________________________________________________________________
Page 3 of 30
Bizmanualz.com
3.0
Form Numbering and Placement
4.0
Forms Index and Manual
Forms
ADM102 Ex1 Form Printing Request
ADM103 Document Control
Activities
1.0
2.0
Document Revision
3.0
Document
4.0
Temporary Changes
Forms
ADM103 Ex1 Request For Document Change (RDC)
ADM103 Ex2 Document Change Control
ADM104 Mail & Express Services
Activities
1.0
General Mail Usage
2.0
Addressing Mail
3.0
Express Mail
4.0
Overnight Packages
5.0
Forms
ADM104 Ex1 Outgoing Mail Register
ADM105 Telephone Answering
Activities
1.0
Answering Techniques and Etiquette
2.0
Answering and Directing Calls
3.0
Taking Messages
4.0
Telephone User's Guide
Forms
ADM105 Ex1 Important Message
ADM106 Property & Access Control
Activities
1.0
Background Checks
2.0
Physical Access Controls
3.0
Key Controls
4.0
Proprietary Information Controls
5.0
Collection Of Access Controls
6.0
Visitors & Guests
Forms
ADM106 Ex1 Key Issue Policy
ADM106 Ex2 Visitor Log
______________________________________________________________________________________
Page 4 of 30
Bizmanualz.com
ADM107 Separation
Activities
1.0
Resignations
2.0
Involuntary Terminations And Layoffs
3.0
Terminations For Cause
4.0
Termination Meeting
5.0
References
A.
Consumer Credit Protection Act (CCPA)
B.
C.
Worker Adjustment and Retraining Notification Act (WARN) of 1989
D.
COBRA
E.
Title VII Of The Civil Rights Act Of 1964
F.
Age Discrimination in Employment Act
G.
Americans with Disabilities Act
H.
The Civil Rights Act of 1991
Forms
ADM107 Ex1 Exit Interview Checklist
ADM107 Ex2 Exit References Authorization
ADM108 Workplace Rules & Guidelines
Activities
1.0
Alcohol And Drugs
2.0
Breaks And Lunch Time
3.0
Company Property
4.0
Grievances And Complaints
5.0
Inclement Weather
6.0
Parking
7.0
Personal Telephone Calls
8.0
Smoking
9.0
Solicitations
10.0 Suggestions
11.0 Visitors
Forms
ADM108 Ex1 Suggestion Form
ADM109 Human Resources Reports
Activities
1.0
Preparation Guidelines
2.0
OSHA Reports
3.0
EEO-1 Reports
4.0
Training Plan
5.0
ERISA Notices
6.0
VETS-100 Report
7.0
Hiring Status Report
8.0
Compensation Summary
______________________________________________________________________________________
Page 5 of 30
Bizmanualz.com
Forms
ADM109 EX1 Human Resource Reporting Summary
ADM109 EX2 HR Hiring Status Report
ADM110 Dress Code
Activities
1.0
Dress Code
1.1
Business Attire
1.2
Business Casual Attire
1.3
Casual Attire
1.4
Uniformed Attire
1.5
Production Attire
1.6
Safety Attire
1.7
Black Tie & Formal Attire
1.8
Inappropriate Attire
2.0
Business Situations
2.1
Recreation & Parties
2.2
Dinners & Receptions
2.3
Evening Business Dress
3.0
Personal Hygiene
4.0
Disciplinary Action
Hiring Procedures ....................................................................................................Tab 5
HRG101 Employee Hiring

Activities
1.0
Needs Analysis
2.0
Personnel Requisition
3.0
Job Posting & Screening
4.0
Interviewing
5.0
Pre-Employment Screening & Testing
6.0
Background Investigation
7.0
Hiring And Employee Offers
8.0
Motor Vehicle And Equipment Operation
9.0
Applicant Files
10.0 Additional Information Resources
References
A.
Immigration Reform And Control Act (IRCA) Of 1986
B.
Title Vii
C.
Age Discrimination In Employment Act
D.
Equal Pay Act
E.
Americans With Disabilities Act
F.
The Civil Rights Act Of 1991
G.
Fair Labor Standards Act (FLSA) Of 1938
H.
Davis Bacon Act
I.
Walsh-Healey Public Contracts Act (PCA)
J.
Service Contract Act (SCA)
______________________________________________________________________________________
Page 6 of 30
Bizmanualz.com
Forms
HRG101 Ex1 Personnel Requisition
HRG101 Ex2 Offer Letter
HRG101 Ex3 Personnel Change Notice
HRG101 Ex4 New Employee Hiring Checklist
HRG101 PDF Employment Eligibility Verification (Form I-9)
HRG101 PDF Employees Withholding Allowance Certificate (Form W-4)
HRG102 Job Descriptions
Activities
1.0
Job Description Preparation
2.0
Format And Content
2.1
Job Title
2.2
Effective Date
2.3
Department
2.4
Summary Of Functions
2.5
Essential Duties And Responsibilities
2.6
Organizational Relationships
2.7
Qualifications
2.8
Physical Demands
2.9
Work Environment
3.0
Job Description Approval & Distribution
References
A.
Americans With Disabilities Act (ADA) Of 1990
Forms
HRG102 Ex1 Job Description Format
HRG103 Employment Applications
Activities
1.0
Application For Employment
2.0
Application Information
2.1
Personal Information
2.2
Employment Interest
2.3
Education & Training
2.4
Employment History
2.5
Military Service Record
2.6
References
3.0
Compliance Information
References
A.
B.
State Credit Reporting Acts
C.
D.
Section 503 Of The Rehabilitation Act Of 1973
E.
F.
Civil Rights Acts
G.
Uniform Guidelines On Employee Selection Procedures (1978)
H.
Age Discrimination In Employment (ADEA) Act Of 1967
______________________________________________________________________________________
Page 7 of 30
Bizmanualz.com
Forms
HRG103 Ex1 Employment Application
HRG103 Ex2 Employment Application Supplement
HRG104 Interviewing Applicants
Activities
1.0
Interviewing Objectives
2.0
Resume Examination
3.0
Telephone Interviews
4.0
E-Mail Interviews
5.0
In-Person Interviews
References
A.
Immigration Reform And Control Act (IRCA) Of 1986
B.
C.
D.
E.
Forms
HRG104 Ex1 Employment Interview Questions
HRG104 Ex2 Interview Form
HRG105 Background Investigations
Activities
1.0
Background And Hiring
2.0
Investigative Consumer Reporting
3.0
Employee Reference Checks
4.0
Motor Vehicle Record (MVR) Inquiry
References
A.
B.
Forms
HRG105 Ex1 Employee Investigation Checklist
HRG105 Ex2 Employee Background Authorization
HRG105 Ex3 New References Authorization
HRG105 Ex4 Reference Check Survey
Compensation Procedures .....................................................................................Tab 6
COM101 Payroll
Activities
1.0
Payroll Records
2.0
Timesheets
3.0
Payroll Deductions
3.1
Unemployment Tax
3.2
Worker's Compensation Insurance
3.3
Social Security & Medicare
______________________________________________________________________________________
Page 8 of 30
Bizmanualz.com
3.4
3.5
3.6
3.7
State Income Tax

Earnings Tax
Tax Withholding Payments
401k Withholding
4.0
Payroll Adjustments
4.1
Advances
4.2
Garnishments
5.0
Paychecks
5.1
Direct Deposit
5.2
Lost Paychecks
5.3
Final Paychecks
6.0
Vacation Pay
7.0
References
A.
B.
Equal Pay Act
C.
Family And Medical Leave Act (FMLA)
D.
Irs Revenue Procedure 98-25 Records Retention
E.
Federal Insurance Contribution Act (FICA)
F.
Federal Unemployment Tax Act (FUTA)
Forms
COM101 Ex1 Bi-Weekly Time Sheet
COM101 Ex2 Federal Tax Calendar
COM101 Ex3 Electronic Funds Transfer Authorization
COM101 PDF Supplemental Data Sheet for Application for Authority to Employ
Workers with Disabilities at Special Minimum Wages (WH-226a)
COM101 PDF Federal Contractor Payroll (WH-347)
COM102 Paid & Unpaid Leave
Activities
1.0
Paid Time Off
2.0
Jury Duty
3.0
Military Leave
4.0
Unpaid Time Off
5.0
Absence Request And Notification
6.0
Holidays
7.0
Vacation Eligibility
7.1
Vacation Schedules
7.2
Vacation Over Holidays
8.0
References
A.
Uniformed Services Employment And Reemployment Rights Act
B.
Family And Medical Leave Act (FMLA) Of 1993
C.
Pregnancy Discrimination Act
Forms
COM102 Ex1 Absence Request Form
______________________________________________________________________________________
Page 9 of 30
Bizmanualz.com
COM103 Insurance Benefits

Activities
1.0
Life Insurance
2.0
Long Term Disability Insurance
3.0
Social Security
4.0
Workers' Compensation
5.0
Wage Continuation
6.0
Unemployment Compensation
7.0
Health Insurance
8.0
COM104 Healthcare Benefits
Activities
1.0
Cost And Premiums
2.0
Eligibility
3.0
Enrollment
4.0
Coverage
5.0
Filing A Claim
6.0
Termination And Conversion Of Coverage
7.0
References
A.
Health Insurance Portability And Accountability Act (HIPAA) Of 1996
B.
Consolidated Omnibus Budget Reconciliation Act (COBRA)
C.
F.
Forms
COM104 Ex1 Benefits Enrollment/Change Form
COM105 Employee Retirement Income Security
Activities
1.0
Plan Administration
1.1
Investment Policy Statement
1.2
Fidelity Bond
1.3
Fiduciary Liability Insurance
1.4
Employer Matching
1.5
In-Service Loans And Withdrawals
2.0
Employee Participation
3.0
Notice Procedures
3.1
Initial Notice
3.2
Annual Notices
4.0
Erisa Enforcement
5.0
COM106 Consolidated Budget Reconciliation
Activities
1.0
Plan Administration
2.0
Qualifying Events
______________________________________________________________________________________
Page 10 of 30
Bizmanualz.com
3.0
Notice Procedures
4.0
COBRA Elections
5.0
Benefits Protection
6.0
COBRA Payments
7.0
Enforcement
8.0
References
A.
Forms
COM106 Ex1 Continuation Of Coverage (COBRA Notice/Election Form)
Development Procedures........................................................................................Tab 7
DEV101 Development Management

Activities
1.0
Development Planning
2.0
Training Effectiveness
3.0
Training Records
4.0
Training Courses
5.0
Performance Evaluations
6.0
References
A.
Occupational Safety And Health Act (OSHA) Of 1968
Forms
DEV101 Ex1 Training Plan
DEV102 Training Reimbursement
Activities
1.0
Eligibility
2.0
Approved Programs
3.0
Reimbursement
Forms
DEV102 Ex 1 Request For Training
DEV103 Computer User & Staff Training
Activities
1.0
MIS Training And Certification
2.0
MIS/LAN User Training
3.0
E-Mail Training
4.0
Software Applications
DEV104 Internet & E-Mail Acceptable Use
Activities
1.0
Acceptable Use
2.0
Inappropriate Use
3.0
Internet And E-Mail Etiquette
4.0
Security
______________________________________________________________________________________
Page 11 of 30
Bizmanualz.com
5.0
User Compliance
6.0
Forms
DEV104 Ex1 Computer And Internet Usage Policy
DEV105 Performance Appraisals
Activities
1.0
Performance Appraisal Guidelines
2.0
Appraisal Preparation
3.0
Appraisal Discussion
4.0
Salary Adjustments
5.0
Appraisal Conclusion
6.0
Activities
A.
B.
C.
D.
Equal Pay Act
E.
F.
G.
Fair Labor Standards Act (FLSA) Of 1938
Forms
DEV105 Ex1 Self Appraisal Form
DEV105 Ex2 Performance Appraisal Form
DEV106 Employee Discipline
Activities
1.0
Introduction To Misconduct
2.0
Responses To Misconduct
2.1
Verbal Warning
2.2
Written Warning
2.3
Suspension
2.4
Termination
3.0
Serious Misconduct
4.0
Very Serious Misconduct
5.0
Inexcusable Misconduct
6.0
Misconduct Investigations
References
A.
Forms
DEV106 Ex1 Disciplinary Notice
______________________________________________________________________________________
Page 12 of 30
Bizmanualz.com
Compliance Procedures ..........................................................................................Tab 8
CMP101 Workplace Safety

Activities
1.0
Worksite Analysis
2.0
Hazard Prevention And Control
2.1
Safe Work Procedures
2.2
Protective Equipment
2.3
Fire Prevention
3.0
Hazard Communication Program
4.0
Medical Emergencies
5.0
Workplace Safety Training
6.0
Reporting And Record Keeping
7.0
Forms
CMP101 Ex1 Safety Suggestion Sheet
CMP101 Ex2 Workplace Safety Self-Inspection Checklist
CMP101 Ex3 Workplace Safety Action Plan
CMP101 Ex4 Workplace Safety Rules
CMP101 Ex5 Index of Hazardous Chemicals & MSDS
CMP101 PDF Material Safety Data Sheet (Form 174)
CMP101 PDF Injuries and Illness Log (Form 300)
CMP101 PDF Summary of Injuries and Illness (Form 300A)
CMP101 PDF Injuries and Illness Incident Report (Form 301)
CMP101 PDF Instructions for for OSHA Forms
CMP102 Americans With Disabilities
Activities
1.0
Background
2.0
Who Is Covered?
3.0
Employment Issues
4.0
Public Accommodations
5.0
Enforcement Of The Act
6.0
CMP103 Family And Medical Leave
Activities
1.0
Reasons For Taking Leave
2.0
Advance Notice And Medical Certification
3.0
Job Benefits And Protection
4.0
Unlawful Acts
5.0
Enforcement
6.0
Employer Notices
7.0
Forms
CMP103 Ex 1 Certification Of Healthcare Provider
CMP103 Ex 2 Employer Response To Employee Request For Fmla
______________________________________________________________________________________
Page 13 of 30
Bizmanualz.com
CMP104 Drug Free Workplace

Activities
1.0
General
2.0
Prohibitions
3.0
Authorized Use Of Prescription Medicine
4.0
Drug Awareness Program
5.0
Disciplinary Actions
6.0
References
A.
Drug-Free Workplace Act Of 1988
B.
CMP105 Health Insurance Portability And Accountability
Activities
1.0
Management
1.1
Privacy Standards
1.2
Consumer Control Over Health Information
1.3
Balancing Public Responsibility With Privacy Protections
1.4
Equivalent Requirements For Government Entities
1.5
State Confidentiality Laws
2.0
Medical Records Maintenance
3.0
Medical Records Access
4.0
Forms
CMP105 HIPAA Authorization Form
CMP106 Harassment & Discrimination
Activities
1.0
Unacceptable Behavior
2.0
Complaint
3.0
Corrective Measures
4.0
Enforcement
5.0
References
A.
B.
Civil Rights Act Of 1991
C.
Age Discrimination In Employment (ADEA) Act Of 1967
D.
Older Workers Benefit Protection Act (OWBPA)
E.
F.
CMP107 Federal Posting Requirements
Activities
1.0
Equal Employment Opportunity (EEO) Poster
2.0
Family And Medical Leave Act (FMLA) Poster
3.0
Fair Labor Standards Act (FLSA) Minimum Wage Poster
4.0
Notice To Workers With Disabilities/Special Minimum Wage Poster
______________________________________________________________________________________
Page 14 of 30
Bizmanualz.com
5.0
Employee Polygraph Protection Act (EPPA) Poster
6.0
Davis-Bacon Poster (Government Construction)
7.0
Walsh-Healey Poster (Service Contract Act)
8.0
Occupational Safety And Health Act (OSHA) Poster
Forms
CMP107 PDF Equal Employment Opportunity Poster
CMP107 PDF Family Medical Leave Act Poster (WH-1420)
CMP107 PDF Fair Labor Standards Act Poster (WH-1088)
CMP107 PDF Notice to Workers with Disabilities/Special Minimum Wage Poster
(WH-1284)
CMP107 PDF Employee Polygraph Protection Act Poster (WH-1462)
CMP107 PDF Davis-Bacon Poster (WH-1321)
CMP107 PDF Walsh-Healey Poster (WH-1313)
CMP107 PDF Occupational Safety and Health Act Poster (OSHA 3165)
CMP108 Equal Employment Opportunity
Activities
1.0
EEO Posting Requirements
2.0
EEO-1 Reports
3.0
VETS-100 Report
References
A.
Employer Information Eeo-1 Survey Form 100
B.
Title VII, Civil Rights Act Of 1964
C.
Vietnam Era Veterans' Readjustment Assistance Act
D.
Forms
CMP108 PDF EEO-1 Report
CMP108 PDF VETS-100 Report
Job Descriptions .....................................................................................................Tab 9
WRITING JOB DESCRIPTIONS.......................................................................................7

INTRODUCTION ...............................................................................................................7
PURPOSE ............................................................................................................................7
SCOPE .................................................................................................................................7
WRITTEN COMMUNICATION........................................................................................8
Non-discriminatory language.........................................................................................8
Active voice ...................................................................................................................9
Action verbs ...................................................................................................................9
Plain English ..................................................................................................................9
Brevity............................................................................................................................9
FORMAT AND CONTENT..............................................................................................10
Effective Date ..............................................................................................................10
Department...................................................................................................................10
______________________________________________________________________________________
Page 15 of 30
Bizmanualz.com
Summary Of Functions ................................................................................................10

Essential Duties And Responsibilities .........................................................................10
Grouping Several Tasks Into A Single Responsibility ..........................................11
Responsibility Statements......................................................................................12
Delegated Responsibilities.....................................................................................12
Organizational Relationships .......................................................................................12
Reporting Relationships.........................................................................................13
The Organizations Environment...........................................................................13
Qualifications...............................................................................................................14
Mandatory Requirements.......................................................................................14
Key Selection Criteria............................................................................................15
Physical Demands........................................................................................................16
Work Environment.......................................................................................................17
AMERICANS WITH DISABILITIES ACT (ADA).........................................................17
Job Performance...........................................................................................................17
Section 503 of the Rehabilitation Act of 1973.............................................................18
Job Descriptions...........................................................................................................18
Reasonable Accommodation .......................................................................................18
Accessibility.................................................................................................................19
APPENDIX 1 LIST OF ACTION VERBS .......................................................................23
APPENDIX 2 SAMPLE JOB DESCRIPTIONS...............................................................27
Accounting Manager....................................................................................................29
Accounts Payable Clerk...............................................................................................31
Accounts Receivable Clerk..........................................................................................33
Administrative Assistant..............................................................................................35
Broadcast Technician...................................................................................................37
Carpenter......................................................................................................................39
Carpentry Supervisor ...................................................................................................41
Cement Mason .............................................................................................................43
Civil Engineer ..............................................................................................................45
Controller .....................................................................................................................47
Credit Manager ............................................................................................................49
Customer Service Manager..........................................................................................51
Data Processing Technician.........................................................................................53
Computer Programmer.................................................................................................55
Director Sponsorship Marketing..................................................................................57
Director Of Quality Assurance ....................................................................................59
Drafter/Graphic Illustrator ...........................................................................................61
______________________________________________________________________________________
Page 16 of 30
Bizmanualz.com
Electrician ....................................................................................................................63
Engineering Manager...................................................................................................65
Field Sales Representative ...........................................................................................67
Fund Raiser ..................................................................................................................69
Grants Coordinator.......................................................................................................71
General Accounting Manager ......................................................................................73
Health Services Administrator.....................................................................................75
Human Resources Manager .........................................................................................77
Industrial Engineer.......................................................................................................79
Internet Marketing Manager ........................................................................................81
Insurance Agent ...........................................................................................................83
Insurance Claims Representative.................................................................................85
Insurance Claims Supervisor .......................................................................................87
Laboratory Technician .................................................................................................89
Machinist......................................................................................................................91
Marketing Coordinator.................................................................................................93
Marketing Researcher ..................................................................................................95
Mechanic......................................................................................................................97
Mechanical Engineer ...................................................................................................99
Media Specialist.........................................................................................................101
Medical Assistant.......................................................................................................103
Medical Record Administrator ..................................................................................105
Nurse ..........................................................................................................................107
Office Manager ..........................................................................................................109
Packaging Engineer ...................................................................................................111
Physician Assistant ....................................................................................................113
President.....................................................................................................................115
Product Development Assistant.................................................................................117
Project Manager .........................................................................................................119
Production Manager...................................................................................................121
Purchasing Manager...................................................................................................123
Quality Control Manager ...........................................................................................125
Radio And Television Announcer .............................................................................127
Receptionist................................................................................................................129
Respiratory Therapist.................................................................................................131
Restaurant Manager ...................................................................................................133
Retail Manager...........................................................................................................135
Sales Manager............................................................................................................137
______________________________________________________________________________________
Page 17 of 30
Bizmanualz.com
Sales Representative ..................................................................................................139

Sales Order Clerk.......................................................................................................141
Shipping & Receiving Clerk......................................................................................143
Sound Technician.......................................................................................................145
Stock Clerk.................................................................................................................147
Telemarketing ............................................................................................................149
Vice President Of Finance And Administration ........................................................151
Vice President Sales And Marketing .........................................................................153
Webmaster .................................................................................................................155
Employee Handbook .............................................................................................Tab 10
SECTION 1 INTRODUCTION ..........................................................................................7

1.0 The Company Philosophy........................................................................................7
1.1 The Company Mission.............................................................................................8
1.2 Equal Employment Opportunity Policy and Affirmative Action Plan ....................8
1.3 Employment-At-Will ...............................................................................................8
1.4 Sexual Harassment...................................................................................................9
1.5 Safety .....................................................................................................................10
1.5.1 Safety Rules ...............................................................................................10
1.5.2 Hazardous Wastes......................................................................................11
1.5.3 Reporting Injuries and Accidents...............................................................12
1.6 Drug Free Workplace.............................................................................................12
1.6.1 Prohibitions ................................................................................................12
1.6.2 Drug Awareness Program ..........................................................................13
1.6.3 Disciplinary Actions ..................................................................................14
SECTION 2 EMPLOYMENT..........................................................................................17
2.0 Personnel Administration.......................................................................................17
2.1 HR Personnel Records ...........................................................................................17
2.1.1 Contents of Personnel Files .......................................................................17
2.1.2 Employee Information ...............................................................................18
2.1.3 Employee's Request for Review of Personnel Records .............................18
2.1.4 Management Review of Personnel Files....................................................18
2.2 Service....................................................................................................................18
2.2.1 Employee Categories .................................................................................19
2.2.2 Job Posting Procedures ..............................................................................19
2.2.3 Employment of Relatives...........................................................................19
2.2.4 Employment of Minors ..............................................................................19
2.2.5 Promotions .................................................................................................19
______________________________________________________________________________________
Page 18 of 30
Bizmanualz.com
2.2.6 Transfer of Employees...............................................................................19

2.2.7 Separation of Employment ........................................................................20
2.2.8 Work force Reductions ..............................................................................20
2.2.9 Probationary Period ...................................................................................20
2.2.10 Extra Income..............................................................................................21
2.3 Process Improvement.............................................................................................21
2.3.1 Employee-Management Forums................................................................21
2.3.2 Employee Suggestion Program..................................................................22
SECTION 3 COMPENSATION & BENEFITS...............................................................23
3.0 Benefit Eligibility...................................................................................................23
3.1 Payroll Information................................................................................................23
3.1.1 Time Records .............................................................................................23
3.1.2 Pay Periods.................................................................................................23
3.1.3 Salary Compensation for Partial Pay Period..............................................24
3.1.4 Pay Rate Schedule Hourly Paid Employees ...........................................24
3.1.5 Payroll Deductions.....................................................................................24
3.1.6 Overtime ....................................................................................................24
3.1.7 Payroll Errors .............................................................................................25
3.1.8 Garnishment of Employee Wages .............................................................25
3.1.9 Authorized Check Pickup ..........................................................................25
3.1.10 Pay at Time of Separation..........................................................................25
3.2 Attendance & Leave ..............................................................................................26
3.2.1 Medical Leave Policy ................................................................................26
3.2.2 Sick Leave Credit Limit.............................................................................26
3.2.3 Sick Leave Policy Usage ........................................................................26
3.2.4 Medical, Dental and Optical Appointments...............................................27
3.2.5 Exhaustion of Accumulated Sick Leave ....................................................27
3.2.6 Pallbearer, Funeral, Emergency Leave ......................................................27
3.2.7 Civic Leave or Jury Duty...........................................................................28
3.2.8 Voting ........................................................................................................28
3.2.9 Military Leave............................................................................................28
3.2.10 Maternity Leave .........................................................................................29
3.2.11 Parental Leave............................................................................................29
3.2.12 Leave of Absence.......................................................................................29
3.3 Insurance ................................................................................................................30
3.3.1 Hospitalization and Medical Insurance......................................................30
3.3.2 Continuation of Group Health Insurance (COBRA) .................................30
3.3.3 Life Insurance ............................................................................................31
______________________________________________________________________________________
Page 19 of 30
Bizmanualz.com
3.3.4 Long Term Disability Insurance ................................................................31

3.3.5 Social Security ...........................................................................................31
3.3.6 Workers' Compensation.............................................................................31
3.3.7 Unemployment Compensation...................................................................32
3.4 Savings Plan 401 (K) .............................................................................................32
3.5 Break Room ...........................................................................................................33
3.6 Employee Discounts ..............................................................................................33
3.7 Educational Assistance ..........................................................................................33
SECTION 4 EMPLOYEE RESPONSIBILITIES ............................................................35
4.1 Work Schedules .....................................................................................................35
4.1.1 Working Hours...........................................................................................35
4.1.2 Salary Employees.......................................................................................35
4.1.3 Hourly Employees .....................................................................................35
4.1.4 Clean Work-Place ......................................................................................36
4.2 Legal & Ethical Conduct .......................................................................................36
4.2.1 Ethical Standards .......................................................................................36
4.2.2 Conflicts of Interest....................................................................................36
4.2.3 Personal Conduct .......................................................................................37
4.2.4 Confidentiality ...........................................................................................37
4.2.5 Bribes, Kickbacks and Illegal Payments....................................................38
4.2.6 Patents and Copyrights ..............................................................................38
4.3 Misconduct.............................................................................................................38
4.3.1 Serious Misconduct....................................................................................39
4.3.2 Very Serious Misconduct...........................................................................39
4.3.3 Inexcusable Misconduct.............................................................................40
4.3.3 Misconduct Investigations .........................................................................42
4.4 Transportation & Travel ........................................................................................42
4.4.1 Company Owned Vehicles ........................................................................42
4.4.2 Personal Vehicles.......................................................................................43
4.4.3 Living Expense Allowance ........................................................................43
4.4.4 Other Travel Expenses...............................................................................43
4.4.5 Expense Records........................................................................................43
4.4.6 Travel Advances ........................................................................................43
4.4.7 Expense Reimbursement Third Party .....................................................44
4.4.8 Expense Policies Violations....................................................................44
4.4.9 Company Credit Cards...............................................................................44
4.5 Appearance & Belongings .....................................................................................44
4.5.1 Personal Appearance..................................................................................44
______________________________________________________________________________________
Page 20 of 30
Bizmanualz.com
4.5.2 Business Attire ...........................................................................................44

4.5.3 Casual Attire ..............................................................................................45
4.5.4 Inappropriate Attire....................................................................................45
4.5.5 Personal Belongings...................................................................................45
4.5.6 Alcohol and Drugs .....................................................................................45
4.5.7 Medication .................................................................................................46
4.5.8 Smoking Policy..........................................................................................46
4.6 Equipment & Facilities ..........................................................................................46
4.6.1 Parking .......................................................................................................46
4.6.2 Telephone Use ...........................................................................................46
4.6.3 Motor Vehicle and Workplace Equipment Operation ...............................46
4.6.4 Safety Equipment.......................................................................................46
4.6.5 Company Tools..........................................................................................47
4.6.6 Waste Prevention .......................................................................................47
4.6.7 Solicitation and/or Distribution..................................................................47
4.6.8 Security ......................................................................................................47
4.6.9 Bulletin Board............................................................................................48
EMPLOYEE HANDBOOK FORMS...............................................................................49
Acknowledgement Of Receipt And Understanding ....................................................51
Statement Of Legal And Ethical Business Conduct ....................................................53
Drug-Free Workplace Policy Employee Acknowledgement.......................................55
Job Related Accident ...................................................................................................57
Index .......................................................................................................................Tab 11
Continue to next page to view sample Policy, Procedure and Form Set
______________________________________________________________________________________
Page 21 of 30
SOP #
Revision:
Effective Date:
Bizmanualz.com
Prepared by:
Approved by:
Title: HRG103 EMPLOYMENT APPLICATIONS

Policy:
The Company is an Equal Opportunity Employer that strives to match the

best applicant to each available job opening.
Purpose:
To collect standard applicant information that provides a fair and equal

foundation to make hiring decisions.
Scope:
These procedures apply to all existing and potential company employees.
Responsibilities:
The HR Manager is responsible for administrating the application process
and then tabulating and distributing all compliance information.
Definitions:
Consumer Report. A report prepared by a Consumer Reporting Agency.

This report contains information about a persons personal and credit
characteristics, character, general reputation, and lifestyle.
Procedure:
1.0
APPLICATION FOR EMPLOYMENT
1.1
All candidates for employment must fully complete, date and sign the standard
Company Employment Application (HRG103 Ex1 EMPLOYMENT
APPLICATION). A resume may be accepted in addition to the employment
application. The form should be completed in detail and signed by the applicant.
1.2
The company may investigate any portion of the requested information and may
deny or later terminate the employment of anyone giving false or incomplete
information.
1.3
It is essential that all applicants sign their employment application. The signature
provides specific protection for the company on several important terms and
conditions.
1.4
The completed application and resume should be made part of the personnel file
(see ADM101 PERSONNEL RECORDS) of those applicants accepted for
employment. Applications from applicants not selected for available openings
should be maintained in an applicant file by the HR Manager for one (1) year and
reviewed as suitable openings occur.
2.0
APPLICATION INFORMATION
Complete contact information is required for most parts of the appliciation in
order to verify the applicants credentials during the background investigation.
______________________________________________________________________________________
Page 22 of 30
Bizmanualz.com
2.1
PERSONAL INFORMATION
The application should include their name along with complete contact
information including: mailing address, home and business phone numbers, and email.
2.2
EMPLOYMENT INTEREST
The Applicant should list the postion applied for and possible start date for
employment.
2.3
EDUCATION & TRAINING

Complete contact information is required in order to verify the applicants
credentials during the background investigation. Most positions require a
minimun of a high school education.
2.4
EMPLOYMENT HISTORY
credentials during the background investigation. If the applicant has little work
experience then list part-time jobs, volunteer work, or taining classes taken
instead of experience.
2.5
MILITARY SERVICE RECORD

credentials during the background investigation.
2.6
REFERENCES
The application should include the name, position, complete mailing address, and
work and home phone numbers of at least three references, such as prior
supervisors, who have first hand knowledge of the candidates professional
preparation and competence. References from relatives are not acceptable.
3.0
COMPLIANCE INFORMATION
3.1
In order for the company to comply with federal government regulations

regarding affirmative action requirements of section 503 of the Rehabilitation Act
of 1973 to employ people without discrimination, it is necessary for the company
to compile and maintain detailed information on each formal candidate for
employment and those who are hired. This information may include the
candidate or employee's sex, race, handicap status and veteran's status including
service during the Vietnam Era to satisfy the section 503 affirmative action
requirements.
3.2
Once this data is collected, then the HRG103 Ex2 EMPLOYMENT

APPLICATION SUPPLEMENT should be detached and kept as a separate,
confidential record, apart from regular personnel records.
NOTE: A pre-employment inquiry about a disability is allowed if required by
another Federal law or regulation such as those applicable to disabled veterans
and veterans of the Vietnam era. Pre-employment inquiries about disabilities may
be necessary under such laws to identify applicants or clients with disabilities in
order to provide them with required special services.
______________________________________________________________________________________
Page 23 of 30
Bizmanualz.com
3.3 At the end of each year, the HR Manager should compile and tabulate the data
collected to determine the diversity of the applicant pool versus those hired.
4.0
ADDITIONAL INFORMATION RESOURCES

More information is available from the following resources:
Answers to Commonly Asked Questions About the Fair Credit Reporting

Act (FCRA) http://www.gcwf.com/articles/elu/elu6_99_1.html
Avoiding Liability When Responding To Job Reference Requests
http://www.reinhartlaw.com/Articles/lab/jobref.htm
Issues and Trends in Employment References and Defamation
http://www.ljx.com/practice/laboremployment/0606deflab.html
Complete text of the Fair Credit Reporting Act
www.ftc.gov/os/statutes/fcra.htm
California Investigative Consumer Reporting Agencies Act, California
Civil Code 1786, http://www.privacy.ca.gov/code/ccra.htm
References:
A.

The FCRA is designed to promote accuracy and ensure the privacy of the
information used in consumer reports and to guarantee that the information
supplied by consumer reporting agencies is as accurate as possible. Amendments,
which went into effect September 30, 1997, expanded employer responsibilities to
ensure:
(1) That individuals are aware that consumer reports may be used for employment
purposes and agree to such use, and
(2) That individuals are notified promptly if information in a consumer report
may result in a negative employment or credit granting decision.
B.

The Federal Fair Credit Reporting Act (FCRA) sets national standards for
employment screening. Many states have additional laws, such as Californias
Investigative Consumer Reporting Agencies Act (Civil Code 1786) and the
California Consumer Credit Reporting Agency Act (Civil Code 1785). In
addition, many state labor laws and employment guidelines limit the information
obtainable in an employment background check.
C.
AMERICANS WITH DISABILITIES ACT (ADA) OF 1990

The Americans with Disabilities Act gives civil rights protections to individuals
with disabilities similar to those provided to individuals on the basis of race,
color, sex, national origin, age, and religion. It guarantees equal opportunity for
individuals with disabilities in public accommodations, employment,
transportation, State and local government services, and telecommunications.
______________________________________________________________________________________
Page 24 of 30
Bizmanualz.com
The title I employment provisions apply to private employers with 15 or more

employees, State and local governments, employment agencies, and labor unions.
The ADA prohibits discrimination in all employment practices, including job
application procedures, hiring, firing, advancement, compensation, training, and
other terms, conditions, and privileges of employment. It applies to recruitment,
advertising, tenure, layoff, leave, fringe benefits, and all other employmentrelated activities.
D.
Section 503 of the Rehabilitation Act of 1973

Federal contractors and subcontractors who are covered by the affirmative action
requirements of section 503 of the Rehabilitation Act of 1973 may invite
individuals with disabilities to identify themselves on a job application form or by
other pre-employment inquiry, to satisfy the section 503 affirmative action
requirements.
Employers who request such information must observe section 503 requirements
regarding the manner in which such information is requested and used, and the
procedures for maintaining such information as a separate, confidential record,
apart from regular personnel records.
A pre-employment inquiry about a disability is allowed if required by another
Federal law or regulation such as those applicable to disabled veterans and
veterans of the Vietnam era. Pre-employment inquiries about disabilities may be
necessary under such laws to identify applicants or clients with disabilities in
order to provide them with required special services.
E.

Applies to federal contractors and requires the preparation of affirmative action
plans. Affirmative action plans must be updated annually and retained for two
years along with all applications and other personnel records that form the basis
of the companys employment decisions. Generally, personnel and employment
records must be retained for two years.
F.
CIVIL RIGHTS ACTs

TITLE VII OF THE CIVIL RIGHTS ACT of 1964, as amended, prohibits
employers from discriminating against individuals on the basis of race, color, sex,
national origin or religion with respect to hiring, discharge, compensation,
promotion, classification, training, or other terms, conditions, and privileges of
employment. Sexual harassment is considered a form of discrimination based on
sex, and is therefore covered under Title VII.
The CIVIL RIGHTS ACT OF 1991 adds compensatory and punitive damages, up
to a total of $300,000, to the available remedies when employers are found to
have engaged in intentional unlawful discrimination as prohibited by the Civil
Rights Act of 1964, the Americans with Disabilities Act, or the Vocational
Rehabilitation Act of 1973.
THE CIVIL RIGHTS ACT OF 1991 also prohibits employers from adjusting the
______________________________________________________________________________________
Page 25 of 30
Bizmanualz.com
scores of employment-related tests, or using different cut-off scores, or otherwise

altering test results, on the basis of race, color, religion, sex, or national origin.
G.
UNIFORM GUIDELINES ON EMPLOYEE SELECTION

PROCEDURES (1978)
The Uniform Guidelines on Employee Selection Procedures are regulations
originally developed by the Federal government for use in the enforcement of
civil rights legislation.
The Uniform Guidelines require that employers demonstrate the validity of any
procedure, process, or examination that tests, screens, or otherwise impacts an
individual's ability to obtain or retain employment or to advance in that
organization. The use of any selection procedure that has an adverse impact on
the hiring, promotion, or other employment opportunities of persons in under
represented classes is considered discriminatory unless the procedure has been
validated in accordance with these Guidelines.
When the selection rate for any underutilized group is less than 4/5ths (80%) of
the rate of the group that has the highest selection rate, the selection procedure is
considered to have adverse impact on that group, and a prima facie case of
discrimination will have been established.
For example:
If the selection rate for white applicants in an employment examination is
100 out of 500 (20%), a selection rate less than 16% (80% of 20%) of
applicants from any under represented group would constitute adverse
impact.
If adverse impact is found, the employer should prove the validity of its
procedures using professional standards from the field of testing and measurement
as outlined in the Uniform Guidelines.
The importance of appropriate, job-related recruitment, selection, promotion,
placement, training and retention decision-making procedures cannot be
overstated. This requires careful scrutiny of the decision-making process used in
all personnel actions. Staffing patterns should be monitored to identify under
represented groups at all levels in The Company's work force.
When disparities exist, special strategies may then be initiated to identify and
recruit individuals from under represented groups. Human Resources is available
for consultation with managers regarding any aspect of personnel assessment.
H.
AGE DISCRIMINATION IN EMPLOYMENT (ADEA) ACT OF 1967

The ADEA prohibits discrimination against persons aged 40 and over on the basis
of age with regard to hiring, discharge, compensation or other terms of
employment. The ADEA is enforced by the EEOC.
______________________________________________________________________________________
Page 26 of 30
Bizmanualz.com
Revision History:
`Revision
0
Date
05/02/03
Requested By
Initial Release
______________________________________________________________________________________
Page 27 of 30
Bizmanualz.com
HRG103 Ex1 EMPLOYMENT APPLICATION

Application Date:
This company is an equal opportunity employer and will not discriminate in the hiring process because of
sex, religion, race, color, age, national origin, or disabilities.
PERSONAL INFORMATION
Last Name
First
Middle
Social Security No.
Street Address
Home Phone
(
City, State, Zip
Business Phone
(
Are you 18 years of age or older?
Are you legally eligible for employment in the
R Yes
U.S? RYes R No
R No
E-mail
EMPLOYMENT INTEREST
Position: ______________________________________
Salary Desired: ___________
Can you work overtime if necessary? R Yes R No
Date you can start?
Have you ever applied for employment with this company before? R Yes R No If yes, when
EDUCATION AND TRAINING

School
High
Name and Location
Course
No. Years
Did you
Degree or
of School
of Study
Completed
Graduate?
Diploma
R Yes
R No
Trade or
R Yes
Business
R No
College
Graduate
Other
R Yes
R No
R Yes
R No
R Yes
R No
License or
R Yes
Certificate
R No
Training
Other Special
Training
______________________________________________________________________________________
Page 28 of 30
Bizmanualz.com
EMPLOYMENT HISTORY
(list below last three employers, starting with last one first)
Company Name
Employed (state Mo and Year)

From
To
Address and Telephone
Pay or Salary
State Job Title and Describe Your Work
Reason for Leaving
Company Name

From
To
Pay or Salary
Reason for Leaving
Company Name

From
To
Pay or Salary
Reason for Leaving
MILITARY SERVICE RECORD

Have you served in the U.S. Armed Forces?
R Yes R No
Date of Entry
Branch of Service
Date of Discharge
Final Rank
Indicate service school attended or special training received
REFERENCES (Do not list Relatives or Former Employers)

Name & Address Telephone Years Known
Occupation
CERTIFICATE OF APPLICANT
I HEREBY ATTEST that all statements made in this application are true and correct to the best of my knowledge. I understand
and agree that any deception, fraud or my providing false or misleading statements of material facts in this application or
examination process may cause the forfeiture of all rights to any employment or immediate termination if discovered after
starting employment.
Signature of Applicant _______________________________________________
______________________________________________________________________________________
Page 29 of 30
Bizmanualz.com
HRG103 Ex2 EMPLOYMENT APPLICATION SUPPLEMENT

This information is needed for statistical purposes to meet Federal Affirmative Action reporting requirements on Equal
Employment Opportunity. Your participation in this survey is voluntary and your replies will be kept confidential. This
survey will be detached from the application form prior to review of your qualifications.
1.
POSITION APPLYING FOR: ________________________________
2.
SEX:
R Male
3.
AGE:
R Under 20
4.
ETHNIC BACKGROUND: Please review all categories listed below. Determine the category, which you believe
best represents your ethnic background. Check one category only.
R Female
R 20-39
R 40-65
R 66 and over
A.
White, Non-Hispanic - A U.S. Citizen having origins in any of the original peoples of Europe, North
Africa, or the Middle East.
B.
Hispanic - A U.S. Citizen of Mexican, Puerto Rican, Cuban, Central or South American or other
Spanish culture or origin, regardless of race.
C.
Asian - Includes Chinese, Japanese, Korean, Filipino, Burmese, Thais, Vietnamese, Pacific Islanders,
and others from Asia.
D.
Black (African-American) - A U.S. Citizen having origins in any of the Black racial groups of Africa.
Non-Hispanic.
E.
American Indian - Includes Alaskan and other Native Americans.
F.
OTHER - Check here if you are uncertain of the category to which you belong and enter either:
1. Specific ethnic descent: _________________________________________________
2. Mixture of ethnic descent: _________________________________________________
5.
Did you serve in the US armed forces

during the Vietnam Era*?
R Yes
R No
6.
Are you a Disabled Veteran?
R Yes
R No
6.
Do you have a Disability?
R Yes
R No
______________________________________________________________________________________
Page 30 of 30
SAMPLE PACKAGE
ISO 9001 QMS

ABR211


Thank you for viewing this sample content from the ISO 9001 QMS Policies,
Procedures & Forms.
The following 5 pages contain an abridged version of the Table of Contents, with
key sections shown in full detail and supporting sections listed as Tab Headings
only.
from this manual. This policy for Pre-production Quality Planning exemplifies
the content, writing style and format of the full manual. The Pre-production
Quality Planning Policy is located in the manual under Tab 4: QMS Quality
Procedures.

ISO 9001 QMS MANUAL vs.

BUSINES SAMPLER

SAMPLER
1200 PAGES


ISO 9001 QMS

444 PAGES

Procedure process.

activity.

CONTENT OVERLAP
100 PAGES

Bizmanualz.com
TABLE OF CONTENTS
Introduction.Tab 1
Manual Preparation..Tab 2
Quality Manual..Tab 3
QMS 9001 ProceduresTab 4
Sample prewritten policy and procedure statements are provided as examples of the
minimum set of ISO 9001:2000 based policies and procedures used by other companies. These
samples can be used to generate ideas or to model policy and procedures for your own ISO 9000
program.
Modifications are needed, as appropriate and as necessary, to ensure they accurately reflect
your company's quality assurance system.
QMS 9001 Procedures

Table of Contents
QP1000 - DOCUMENT CONTROL
1.0
2.0
Document Revision
3.0
Procedure and Work Instruction Format
4.0
Temporary Changes
QP1000-1 Request for Document Change (RDC)
QP1000-2 Document Change Control
QP1010 - QUALITY RECORDS
1.0
Identification of Quality Records
2.0
Record Generation
3.0
Record Maintenance
QP1010-1 Quality Records
QP1020 - MANAGEMENT RESPONSIBILITY
1.0
Planning
2.0
Management Representative
3.0
Responsibilities and Authorities
4.0
Management Review
QP1030 - JOB DESCRIPTIONS
1.0
Preparation
2.0
Format and Content
QP1030-1 Job Description Format
_____________________________________________________________________________
Page 1 of 12
Bizmanualz.com
QP1040 - COMPETENCE, AWARENESS AND TRAINING

1.0
New employee selection
2.0
New Employee Orientation
QP1050 - QUOTATION PROCESS
1.0
Standard Products
2.0
Custom or modified products and services
QP1060 - SALES ORDERS
1.0
Sales Representatives
2.0
Customer Service
3.0
Credit Department
4.0
Internet Orders
5.0
Changes to orders.
QP1070 - CUSTOMER COMPLAINTS
1.0
General
2.0
Receiving a Contact/ customer Complaint
3.0
Trouble Shooting/Problem Diagnosis
4.0
Repairs and/or Replacements:
5.0
Trend Analysis
QP1070-1 Customer Service Log
QP1070-2 Customer Service Contact Form
QP1080 - RETURNED GOODS AUTHORIZATION
1.0
Origination
2.0
Receiving Goods and Processing
QP1080-1 Returned Goods Authorization
QP1090 - WARRANTY AND SERVICE POLICIES
1.0
Warranty Coverage
2.0
Service Programs
3.0
Parts Pricing
QP1090-1 Limited Warranty
QP1100 - DESIGN AND DEVELOPMENT
1.0
New Product Initiation
2.0
Design and Development Inputs
3.0
Design Planning
4.0
Product Development
5.0
Design and Development Output
6.0
Design Review and Verification
7.0
Design Validation
QP1100-1 Design Completion Checklist For Electromechanical Devices
QP1100-2 Design Completion Checklist For Non-Electromechanical
Devices
QP1100-3 Request For Engineering Action (REA)
_____________________________________________________________________________
Page 2 of 12
Bizmanualz.com
QP1110 - DESIGN CHANGE

1.0
Request for Design and/or Process Changes
2.0
Engineering Change Notice
QP1110-1 Engineering Change Notice (ECN)
QP1120 - PRE-PRODUCTION QUALITY AND PLANNING
1.0
Design Completion
2.0
Design Transfer and Documentation
3.0
Production Plan
QP1120-1 Product Design Release Form
QP1130 - SUPPLIER EVALUATION
1.0
Vendor classification
2.0
Vendor evaluation
3.0
Vendor Files
QP1130-1 New Vendor Notification
QP1130-2 Vendor Survey Form
QP1140 - PURCHASING
1.0
Order Determination and Requisition
2.0
Order Placement
3.0
Record keeping and Matching
QP1140-1 Purchase Requisition
QP1140-2 Purchase Order
QP1140-3 Purchase Order Log
QP1140-4 Purchase Order Follow-Up
QP1150 - RECEIVING AND INSPECTION
1.0
Receiving
2.0
Inspection
3.0
Stocking
4.0
Rejection, Discrepancies and Disposition
QP1150-1 Receiving Log
QP1150-2 Receiving And Inspection Report
QP1160 - SCHEDULING
1.0
Production Planning
2.0
Work Order Packets
QP1170 - MANUFACTURING
1.0
Kitting Work Orders
2.0
Production
3.0
Final Inspection
4.0
Packaging and Labeling
5.0
Final Release
QP1180 - PART NUMBER ASSIGNMENT
1.0
Number Designation
2.0
Part Number Assignment/Record Keeping
3.0
Classification System
_____________________________________________________________________________
Page 3 of 12
Bizmanualz.com
QP1190 - SERIAL NUMBER DESIGNATION

1.0
Serial Numbering
QP1200 - PRODUCT LABELING
1.0
Label Control
2.0
Identification Labels
3.0
Safety Hazard Labels
QP1210 - CUSTOMER PROPERTY
1.0
Receipt, Inspection and Stocking of Customer Supplied Items
2.0
Unsuitable or Missing Items
3.0
Customer Supplied Tooling and Fixtures
4.0
Intellectual Property
QP1210-1 Material Return Notice
QP1220 - CONTROL OF MONITORING AND MEASURING DEVICES
1.0
General requirements
2.0
Storage, Handling and Maintenance
3.0
Calibration System
4.0
Inspection of Special Tooling
5.0
Out-of-tolerance Conditions
6.0
Control of Subcontractor Calibration
7.0
Test Software
QP1220-1 Calibration Record
QP1230 - CUSTOMER SATISFACTION
1.0
General
2.0
Post-Sale Follow-Up
3.0
Customer Survey
4.0
Post-Service Follow-Up
QP1230-1 Post Sale Satisfaction Report
QP1230-2 Customer Satisfaction Survey
QP1230-3 Customer Satisfaction Report
QP1240 - INTERNAL QUALITY AUDITS
1.0
Audit Guide
2.0
Audit Process
3.0
Corrective Action
4.0
Audit Records
QP1240-1 Quality Assurance Audit Checklist
QP1250 - MONITORING AND MEASUREMENT OF PROCESSES
1.0
Effectiveness Criteria
2.0
Reporting
3.0
Improvement
4.0
Review
QP1260- CONTROL OF NONCONFORMING PRODUCT
1.0
Identification and Segregation
2.0
Nonconformance Report
3.0
Returned Goods
_____________________________________________________________________________
Page 4 of 12
Bizmanualz.com
4.0
Disposition
5.0
Corrective Action
QP1260-1 Nonconformance Report
QP1270 - DATA ANALYSIS AND CONTINUAL IMPROVEMENT
1.0
Data collection
2.0
Data analysis
3.0
Continual Improvement
QP1280 - CORRECTIVE ACTION
1.0
Initiating a Corrective Action
2.0
Investigating the Cause
3.0
Taking Corrective Action
4.0
Preventing Recurrence
5.0
Verification and Closure
QP1280-1 Corrective Action Request
QP1290 - PREVENTIVE ACTION
1.0
Product Design
2.0
Process Design
3.0
Preventive Actions from Data Analysis
EMS Quality Procedures...Tab 4.1

ISO: QMS Reports & FormsTab 5
IndexTab 6
_____________________________________________________________________________
Page 5 of 12
SOP #
Revision:
Effective Date:
TITLE:
Bizmanualz.com
Prepared by:
Approved by:
QP1120 - Pre-Production Quality and Planning
Purpose:
It is the policy of the company that programs and procedures will be

developed and continually maintained and redefined for assuring that
appropriate pre-production activities are correctly performed that will
result in the orderly development and transfer into production of a new or
modified product.
This procedure outlines the steps, planning and reviews for implementing
the orderly transfer of a new or modified product upon completion of its
design phase into full-scale production.
Scope:
This procedure applies to all departments and individuals involved with
the development and release of a new or modified product prior to fullscale production.
Definitions: Intrinsic quality is the inherent quality designed into a product and the
associated manufacturing processes.
Achieved quality is assured through procedures for orderly transfer of the
design information into the production department followed by controlled
manufacturing of the product.
Responsibilities:
Design and development is responsible for overseeing the release of the
product design including completing all forms and documentation as
identified in this procedure.
Quality Assurance ensures that all product specifications have been met as
required.
Manufacturing is responsible for producing the product to specifications in
a timely and cost efficient manner by providing input and feedback as
requested in this procedure before the product is released.
Procedure:
1.0
Design Completion
1.1
Upon completion of the Design and Development Validation phase, the product is
ready to transition to manufacturing.
Upon completion of the design phase, any changes, modifications or corrections
made to the product or existing documentation must adhere to proper document
change and design change procedures. See Quality Procedures: QP1110 DESIGN CHANGE and QP1000 - DOCUMENT CONTROL.
1.2
2.0
Design Transfer and Documentation
2.1
During design reviews and the verification and validation phases of design and
development, Quality Assurance and Manufacturing give consideration to the
orderly transfer of the product into production.
Pre-production quality planning by this team must include consideration of all
significant aspects of the product, the manufacture of it, and its ultimate use.
2.2
_____________________________________________________________________________
Page 6 of 12
Bizmanualz.com
Reviews should be performed to make certain that the following two goals are
fully met:
The quality objectives and requirements for the product are clearly defined in
product and/or processes specifications.
The processes are capable of achieving the quality objectives.
If a product design is not adequately translated into correct specifications as
needed to procure components and manufacture finished devices, the resulting
product may be unsafe, ineffective and/or unreliable.
Therefore, a complete and adequate product and process documentation,
including all labeling and data forms, must be drafted and approved before fullscale production and before commercial distribution of the product.
3.0
Production Plan
3.1
Production processes should be planned, developed, validated and documented to

assure they will routinely achieve the intrinsic level of quality designed into the
new or modified product.
Process validation where the resulting output cannot be verified by subsequent
inspection is particularly important, especially in processes where deficiencies
become apparent only after the product is in use. Process validation demonstrates
the ability of the process to achieve the planned results. Validation includes
defined criteria for review and approval of the process:
Approval of equipment
Qualification of personnel
Use of specific methods and procedures
Specific records to be maintained
Revalidation requirements
3.2
3.3
The adequacy of present facilities and equipment or requirements for additional

space and/or equipment for manufacturing the product should be determined in
conjunction with the anticipated production rate or volume. Included in this
determination should be the facilities used in, and equipment used for:
Environmental Control
Assembly or Manufacturing
Inspection
Testing
Labeling Control
3.4
3.5
Component or Product Handling

Packaging and Shipping
Manufacturing, customer, or vendor problems associated with previous product

designs should be analyzed to eliminate or reduce similar problems in new or
modified products.
As discussed above, the product, and as appropriate, the packaging must be
defined in terms of desired attributes, such as physical and performance
characteristics. These attributes must then be translated into written product
_____________________________________________________________________________
Page 7 of 12
3.6
3.7
3.8
3.9
3.10
Bizmanualz.com
specifications, as discussed, and manufacturing specifications to assure that the

finished product conforms to the approved design.
Acceptable ranges or limits must be established for each attribute. The validity of
the acceptance specifications should be verified through testing and challenge of
the product, packaging and manufacturing processes during their development
and later during pilot-production.
The manufacturing processes and equipment and inspection and testing processes
and equipment should be designed and/or selected so that in-process and finished
product specifications are consistently achieved. This selection should be done
with the participation of all appropriate groups that are concerned with assuring a
quality device (e.g., Engineering, Production and Quality Assurance). The next
step is to arrange, obtain and install and qualify equipment and tooling for the
processes.
Process Failure Mode and Effects Analysis (FMEA) (see procedure QP1100DESIGN AND DEVELOPMENT for the definition of FMEA) should be used to
identify potential process problems that could result in product nonconformities
(see procedure QP1290 - PREVENTIVE ACTION).
After process equipment is designed or selected, it should be reviewed, calibrated,
evaluated and tested to verify that it is capable of operating satisfactorily within
the operating limits required by process specifications.
Information obtained from qualification studies of process equipment and
ancillary systems should be documented and used to:
Establish written equipment calibration and maintenance procedures
Establish manufacturing procedures for the monitoring, operation and control

of the equipment including the minimum number of operators
Establish any needed environmental controls and procedures
Ensure that the work area has sufficient space to perform the processing and
associated activities.
3.11
The production planning process should also include development of programs to

train personnel as required to produce the new or modified product. One very
valuable training technique is to require manufacturing personnel assist
engineering in assembling and evaluating prototypes. This technique:
Achieves advance training for manufacturing personnel
Reduces production problems by improving the producibility of the
product based on the expertise and input of the manufacturing personnel
Improves communications and technology transfer between the various
departments
3.12
The evaluation of a new product and its associated manufacturing processes

should usually include pilot production of a few units. Pilot production is
recommended as it helps debug the product design and overall production
program. Thus, pilot production should be planned so that manufacturing
activities are monitored, problems are discovered and resolved and documentation
is updated.
_____________________________________________________________________________
Page 8 of 12
Bizmanualz.com
3.13
As part of the quality assurance program for new or modified products, final
prototypes or pilot-production models must be evaluated by the product
development group to determine that the product conforms to specifications. A
QP1120-1 Product Design Release form should be completed and all evaluation
data and associated records should be submitted to the design review group for
review.
3.14 Any discrepancies in the finished products versus the specification and other
elements of the design and development, or quality objectives must be resolved
before the product is released for full-scale production. If pilot models are to be
commercially distributed, the pilot units must meet master record requirements
and be approved for release. Pilot models may be used internally for technical
writers or in training programs for production and service personnel or as
marketing displays as an alternate.
Effectiveness Criteria:
Smoothness of transition
Overall process yield
Conformance to Project Schedule
References:
Quality Procedures:
QP1000 - DOCUMENT CONTROL
QP1100 - DESIGN AND DEVELOPMENT
QP1110 - DESIGN CHANGE
QP1290 - PREVENTIVE ACTION
Records:
Process Validation records
QP1120-1 Product Design Release Form
Process FMEAs
Revision History:
Revision
0
Date
Requested By
_____________________________________________________________________________
Page 9 of 12
Bizmanualz.com
QP1120-1 PRODUCT DESIGN RELEASE FORM

Product Name:
Model:
Project Leader:
Date:
DOCUMENTATION
COMMENTS*
1) Master Record Index 2) Device Master Record (Overall Review)
3) Verified Device Specifications 4) Verified Test and Inspection Procedures 5) Production Validation Documentation 6) Labels, Artwork 7) Packaging 8) Purchase Specifications 9) Vendor Evaluations 10) SOP & QA Manual References MANUFACTURING
COMMENTS
11) Equipment Qualification 12) Personnel Training 13) Process Validation 14) Pilot Production 15) Pilot Release REGULATORY
1) FDA Pre-market Approval -
COMMENTS
SERVICE
1) Servicing Plan 2) Personnel Trained -
COMMENTS
* The following comment abbreviations may be used to save time.

U = Unsatisfactory NA = Not Applicable NI = Needs Improvement
S = Satisfactory
Attach additional sheets if necessary.
_____________________________________________________________________________
Page 10 of 12
SAMPLE PACKAGE
Disaster Recovery
ABR33


Thank you for viewing this sample content from the Disaster Recovery Policies,
Procedures & Forms.
The following two pages contain an abridged version of the Table of Contents,
Headings only.
from this manual. This policy for Emergency Notification exemplifies the
content, writing style and format of the full manual. The Emergency Notification
Policy is located in the manual under Tab 3: Disaster Recovery Plan.

DISASTER RECOVERY vs.

BUSINES SAMPLER

SAMPLER
1200 PAGES


DISASTER
RECOVERY
626 PAGES

Procedure process.

activity.

CONTENT OVERLAP
75 PAGES

Bizmanualz.com
DISASTER RECOVERY
Table of Contents
Introduction.......................................................................................Tab 1
Manual Preparation...........................................................................Tab 2
Disaster Recovery Plan ....................................................................Tab 3
1.0 Policy and Procedure Statements
2.0 Introduction and Purpose of the Disaster Management Plan
3.0 Plan Development and Implementation: Guidelines and Scope
4.0 Disaster Management Team
5.0 Notification of Emergency Responsibilities
6.0 Personnel Duties and Responsibilities
6.1 Disaster Management Team
6.2 Disaster Management Chairpersons
6.3 Disaster Management Team Coordinators
6.4 Department Leaders
6.5 Staff Personnel
6.6 Assistant Office and Department Managers
6.7 Customer Service Representatives
7.0 Emergency Notification Procedures
8.0 Emergency Response Procedures All Personnel
9.0 Service Agreements, Emergency Services Agencies and Community
Resources
10.0 Centers of Operation
11.0 Testing and Training Requirements
12.0 Annual Risk Assessment and Evaluation
13.0 Department Recovery Plans
13.1 Administration
13.2 Cash Handling Facility
13.3 Data Processing
13.4 Generic
14.0
15.0
16.0
17.0
Training Program
Update Information
Resolutions for the Disaster Management Plan
Disaster Management Executive Committee
17.1 Appointment
17.2 Acknowledgement
18.0
Board of Directors
18.1 Certification Resolution
18.2 Re-certification Resolution
Page 3 of 12
19.0
20.0
21.0
Bizmanualz.com
Copies of Resolutions and Succession Documentation

Confidential Information
Leaders Training Guide
Action Plan ................................................................................................Tab 4

Sample Procedures ....................................................................................Tab 5
Sample Memos, Forms, Agreements, Handout .......................................Tab 6
Workplace Violence....................................................................................Tab 7
Contact Directory .......................................................................................Tab 8
Index ............................................................................................................Tab 9
Notes ......................................................................................................... Tab 10
Page 4 of 12
SAMPLE COMPANY
SOP #
Revision:
Effective Date:
Bizmanualz.com
Page 1 of 3
Prepared by:
Approved by:
Title:
DMP104 EMERGENCY NOTIFICATION PROCEDURES
Policy:
The information within this section shall be maintained and updated by the
Disaster Management Team Chairpersons, Coordinators and Department
Leaders.
Purpose:
To provide required procedures for emergency notification.
Scope:
This statement applies to all disaster management team members.
Procedure:
1.0
EMPLOYEE LISTS
1.1
The Disaster Management Team Chairpersons, Coordinators and Department

Leaders shall maintain appropriate lists of employees' names, titles, position
descriptions, home addresses and home telephone numbers. This information
shall be maintained with the Disaster Management Plan for contact, if necessary.
1.2
This personnel information shall be updated at least annually, and shall remain
confidential. (Reference EXHIBIT 1)
2.0
NOTIFICATION AND RESPONSE
2.1
Upon notification of an emergency, the Disaster Management Team Chairpersons

shall authorize the notification and immediate response of appropriate personnel.
This notification shall be made by phone or in person, and according to one of the
three levels of threat as follows:
1.
2.
ALERT 3: STAND-BY: Appropriate personnel are to be notified of the

emergency and placed on stand-by status, and shall remain available for
emergency assignment, either by phone or by other means as necessary. If
the emergency occurs during business hours:
All personnel are placed on alert.
All appropriate records, equipment and documents are prepared for

transfer to secure areas or facilities.
All operations may resume routine functions.
ALERT 2: MINIMUM RESPONSE: Only selected personnel will be

called to respond immediately, and all other personnel will remain on
stand-by status. If the emergency occurs during business hours:
All personnel are to remain at current locations, until instructed to

leave.
Page 5 of 12
3.
Bizmanualz.com
All appropriate records, equipment and documents are transferred to

secure areas or facilities; and business operations involving customers
are discontinued, and internal tasks, functions and assignments
continue until further instructions are received.
ALERT 1: MAXIMUM RESPONSE: All designated personnel shall

respond
The Company or any of its facilities may be closed immediately, and all
personnel are to remain at their current locations.
2.2
All appropriate records, equipment and documents are locked within a

secure facility.
All business operations are discontinued, and personnel and customers

remain at their locations until escorted from those locations by
company officials or emergency services personnel.
In considering the appropriate response, the Disaster Management Team shall

consider which stage(s) of emergency is present:
Detection
Reaction
Assessment
Notification
Mobilization
Recovery
Restoration
Resumption
Reconstruction
3.0
ACTIVITY LOG
3.1
In the event of any activation of this plan, the Disaster Management Team
Coordinators shall cause an activity log to be kept at all times during the
activation. This log shall be maintained in a chronological sequence of events,
and clearly identify the following information:
Time activity begun, actions taken, activity terminated.
Locations involved.
Person maintaining log entries.
Person generating information.
Person assigned a task, if applicable.
Notification of other personnel, if applicable:
Page 6 of 12
Bizmanualz.com
Name of person notified

Time of notification
Action requested
Disposition
Unusual events requiring follow-up when normal operations resume.
Termination date/time of emergency activation, including name and title of

person making termination. (Reference EXHIBIT 2)
Page 7 of 12
Bizmanualz.com
EMPLOYEE PERSONAL PROFILE

The information requested in this questionnaire is voluntary and confidential, and is not to be
used for any purpose other than during an actual emergency. The contents of this questionnaire
shall be kept in a sealed envelope in a secure area, and shall not be opened unless in the case of
an actual emergency. The contents of this questionnaire and a photograph shall be updated
annually during your performance evaluation.
PERSONAL IDENTIFYING INFORMATION:
Employee:
Nicknames or other names used:
Employment classification:
Employment location:
Permanent residence:
Phone:
Secondary residence:
Phone:
Other employment, if applicable:
Date of birth:
/
/
Place of birth:
Name of hospital:
Mothers name:
Race:
Sex:
Complexion:
Weight:
Hair color:
Eye color:
Height:
Scars/marks/tattoos:
Hobbies:
Are your fingerprints on file with the company?
Is a current photograph on file with the company?
EXHIBIT 1
Page 8 of 12
Bizmanualz.com
FAMILY AND EMERGENCY NOTIFICATION INFORMATION:

Marital status:
Name of spouse/roommate:
Number of children:
Anniversary date:
Nickname:
Childrens names are:
Birthdate:
Birthdate:
Birthdate:
Birthdate:
PERSONS TO CONTACT IN CASE OF EMERGENCY:

Name:
Address:
Name:
Address:
Name:
Address:
Phone:
Relationship:
Phone:
Relationship:
Phone:
Relationship:
IMMEDIATE CLOSE RELATIVES:

Name:
Phone:
Address:
Relationship:
Name:
Phone:
Address:
Relationship:
Name:
Phone:
Address:
Relationship:
EXHIBIT 1
Page 9 of 12
Bizmanualz.com
OTHER PERSONS LIVING OR WORKING IN HOUSEHOLD:

Name:
Phone:
Relationship:
Phone:
Relationship:
Address:
Name:
Address:
MOTOR VEHICLES USED BY FAMILY:

Year:
License:
Make:
Model:
Color:
Year:
License:
Make:
Driven by:
Model:
Driven by:
Color:
MEDICAL INFORMATION:
Blood type:
Allergic to:
Medical condition requiring treatment or medication:
Medication required:
Personal physician:
Address:
Dosage:
Phone:
AUTHORIZATION FOR THIS PHYSICIAN TO RELEASE CONFIDENTIAL

INFORMATION IN THE EVENT OF AN EMERGENCY SITUATION REQUIRING
TREATMENT:
Signature:
Date:
EXHIBIT 1
Page 10 of 12
Bizmanualz.com
CHRONOLOGICAL LOG OF EVENTS

DATE:
LOCATION:
OFFICER IN CHARGE:
Time
Person
TIME STARTED:
TIME ENDED:
OPERATOR:
Activity/request
Disposition
Time
EXHIBIT 2
Page 11 of 12
Bizmanualz.com
Page 12 of 12
SAMPLE PACKAGE
Security Planning
ABR32

A: Overview of the Sample Package (1 page)
B: Abridged Table of Contents (2 pages)
C: Policy, procedures and form set (5 pages)

Thank you for viewing this sample content from the Security Planning Policies,
Procedures & Forms.
The following two pages contain an abridged version of the Table of Contents,
Headings only.
from this manual. This policy for Security Devices exemplifies the content,
writing style and format of the full manual. The Security Devices Policy is
located in the manual under Tab 4: Policies & Procedures.

SECURITY PLANNING MANUAL vs.

BUSINESS SAMPLER

SAMPLER
1200 PAGES


SECURITY
366 PAGES

Procedure process.

activity.

CONTENT OVERLAP
62 PAGES

Bizmanualz.com
SECURITY PLANNING
Table of Contents
IntroductionTab 1
Manual Preparation..Tab 2
Security ManualTab 3
Policies and Procedure..Tab 4
1.0
Introduction And Purpose Of The Security Program
2.0
Security Director
3.0
Security Function: Office And Department Managers
4.0
Security Function: Staff And Supervisory Personnel
5.0
Types Of Security
6.0
Procedural Security
7.0
Annual Risk Assessment And Evaluation
8.0
Ethics And Employee Conduct
9.0
Fingerprinting And Photographing Of Employees
10.0
Policy And Criminal Violations
11.0
Employee Use Of Drugs Or Alcohol
12.0
Possession And Carrying Of Firearms
13.0
First Aid And Medical Emergencies
14.0
Suspicious Persons And Activities
15.0
Identification Procedures
16.0
Internal Investigations
17.0
Court Testimony By Employees
18.0
Proprietary Information
19.0
Guard Program
20.0
Information Security And The EDP Center
21.0
Fire Prevention And Detection
22.0
Hazardous Material
23.0
Inventory, Delivery And Receiving Controls
______________________________________________________________________________________
Page 3 of 10
Bizmanualz.com
24.0
Security Devices
25.0
Opening And Closing Procedures: Cash Handling Facilities
26.0
Transportation Of Currency
27.0
Combinations
28.0
Key And Access Device Control
29.0
Work Station Security
30.0
Employee Assignments During Emergency Responses
31.0
Emergency Operating Procedures: All Personnel
32.0
Robbery Procedures: Staff Personnel
33.0
Robbery Procedures: Management Personnel
34.0
Extortion Procedures: Staff Personnel
35.0
Extortion Procedures: Management Personnel
36.0
Bomb Threat Procedures: Staff Personnel
37.0
Bomb Threat Procedures: Management Personnel
38.0
Disaster Response Procedures: Staff Personnel
39.0
Disaster Response Procedures: Management Personnel
40.0
Violence In The Work Place
41.0
Personal Protection And Safety For Employees
42.0
Executive Protection Program
43.0
Testing And Training Requirements
44.0
Security Training Program
46.0
Media Relations
47.0
Resolutions For The Security Program And Succession Appointment
48.0
Executive Committee: Appointment
49.0
Executive Committee: Acknowledgement
50.0
Board Of Directors Certification Resolution
IndexTab 5
______________________________________________________________________________________
Page 4 of 10
24.0
24.1
24.2
24.3
24.4
24.5
Bizmanualz.com
SECURITY DEVICES
Purpose:
The Purpose of this section is to describe and define standard security devices and
related procedures that the company may use to protect its employees, customers
and other persons, facilities, assets and records.
The need for new, additional or improved security devices in each office is a
continuing concern to all company personnel. Any suggested improvement or
device shall be transmitted to the Security Director for study and
recommendation.
Personnel in each office shall be trained in the activation of alarms for that office,
and in the methods of police response by the law enforcement agency responsible
for the jurisdiction in which the office is located. Employees shall be able to
activate, reset and stop all alarms and surveillance cameras. It is the responsibility
of the Unit Security Officer to administer training regarding the location and
manner of operation of each device.
When an alarm is activated and a law enforcement agency is notified of the
activation, police officers are dispatched to the office, assuming that one or more
persons is threatening persons in the office. Those police officers proceed to the
office under emergency vehicle conditions, which place them and the public at
risk. All employees shall consider this risk when activating any alarm system. The
alarm shall not be activated intentionally except in a situation where a physical
threat is imminent or in progress, or some other crime of a serious nature is
actually being committed, and a rapid arrival by a police officer may result in the
reduction of personal risk and the apprehension of the person(s) responsible.
In questionable situations where observation or information does not warrant an
emergency response from a law enforcement agency, employees shall notify the
appropriate agency by other means and activate suspicion cameras or monitor
video cameras to photograph the suspect for future investigation, if this activation
does not also activate the alarm system. Each activation of the alarm system shall
be described in writing to the Security Director or designate, whether or not the
activation was intentional.
The following devices shall meet or exceed the minimum standards set forth in all
applicable regulations:
1. A means of protecting cash or other liquid assets, such as a vault, safe,
or other secure space. The area around all vaults visible from outside the
office shall be illuminated during the hours of darkness.
2.
All exterior doors and exterior windows designed to be opened shall be
equipped with tamper-resistant locks.
3.
All work areas shall be separated from customer's areas by counters or
partitions, and all walk-through doors between these areas shall be
secured during business hours.
4. Each appropriate area shall contain a device for promptly notifying the nearest
responsible law enforcement agency, by a signal not detectable by
unauthorized persons, of an attempted or completed crime or unauthorized
entry.
______________________________________________________________________________________
Page 5 of`10
Bizmanualz.com
5. All vaults, safes and night depositories in each office shall be equipped with
alarm devices for promptly notifying the nearest responsible law enforcement
agency by a signal, not detectable by unauthorized persons, of an attempted or
completed crime or unauthorized entry.
6. All vaults shall be equipped with a timing device which can be set against the
opening of the vault during the hours the office is closed. Safes do not need to
be equipped in this way.
7. Each office shall be equipped with a system for surveillance of the areas open
to the public and other areas considered appropriate, in the event of an
attempted or completed crime or unauthorized entry. Surveillance equipment
must be capable of recording activity in the office and should be installed to
record persons while transacting business, or while entering or leaving the
facility. All recording devices should be capable of being activated at several
locations within the facility and monitored and coordinated with the alarm
system.
8. Certain high-risk locations may require the installation of bullet-resistant
barriers. These barriers are to isolate employees from persons outside the
windows or stations. Surveillance systems may also be installed, recording the
actions of persons in a position to transact business at the location.
24.6 Alarms, intrusion detection systems and CCTV systems will be controlled at the
central monitoring point. The systems will be integrated to provide optimum
protection. Sensors will be located at the following areas:
1. Entry points.
2.
Remote entry points.
3.
Vehicle entry ways;
4.
EDP areas.
5.
Executive Suite.
6.
Sensitive areas.
24.7 The type of sensor utilized will consist of contact, Passive Infra-Red, Vibration
and other technologies as they emerge and become commercially reasonable to
purchase.
24.8 Before purchasing this type of equipment the Security Director shall:
1.
Complete a survey to determine requirements;
2.
Determine what the system is designed to protect;
3.
Determine appropriate alternatives;
4.
Design the integrated of alarms, intrusion detection systems, CCTV, and
any other appropriate means; and
5.
Solicit vendors to participate in the bidding process.
24.9 All security devices shall be maintained under a maintenance agreement with a
bonded and qualified equipment service agent as determined by the Security
Director. The security system shall be inspected, serviced and tested by the
vendor at least annually with a copy of the certification forwarded to the Security
Director.
24.10 In addition to the testing by a qualified agent, the Unit Security Officer or a
member of the Guard Force, shall test the office alarm system monthly. If any
fault is found in the alarm system, the Unit Security Officer shall report that fault
______________________________________________________________________________________
Page 6 of`10
24.11
24.12
24.14
24.15
24.16
Bizmanualz.com
to the Security Director immediately. Reference SEC 1XX Ex1 SECURITY

DEVICE TESTING, INSPECTION AND SERVICE RECORD LOG.
All lighting must conform to UL standards and will be installed and maintained
by licensed electricians only.
Protective lighting is that lighting system utilized as part of the overall Security
Program. Applications include:
1.
Perimeter;
2.
Entry way;
3.
Loading docks;
4.
Stand off zone; and
5.
Parking lots and garages.
It is the responsibility of the Security Director to insure that all protective lighting
systems are adequate and functioning appropriately including:
1.
Perimeter lighting that will improve visual surveillance of the outer
perimeter.
2.
Entryway lighting that will be of sufficient power to enable the Guard
Force to identify persons at the entry way, either directly or on the
CCTV screen.
3.
Loading dock areas that will be sufficiently illuminated to enable the
Guard Force to monitor, on camera, all activity in the area.
4.
Stand off zone lighting that will be sufficient to allow the Guard Force to
monitor any activity in that area between the perimeter and the entry
way.
5.
Parking lots and garage lighting that will be of sufficient power to
illuminate all darkened areas to at least one (1) candle foot power.
Parking lots and garages are of special concern and to provide adequate protection
to employees, customers and other persons, these areas will also utilize the
following systems:
1.
CCTV where appropriate.
2.
Zoned alarm systems.
3.
Talk back communications.
4.
Guard escort when necessary.
5.
Multiple lighting fixtures.
Interior lighting will be of sufficient power to adequately illuminate all areas of
the building. All areas of the facility shall meet standards set out by appropriate
building and related codes.
______________________________________________________________________________________
Page 7 of`10
Bizmanualz.com
Revision History:
Revision
Date
11/06/02
Requested By
Initial Release
______________________________________________________________________________________
Page 8 of`10
Bizmanualz.com
SEC120 Ex 1 SECURITY DEVICE TESTING, INSPECTION AND

SERVICE RECORD LOG
Date
Device
Test
Inspect
Service
Comments
This log is to be maintained and kept by the Office Manager.

When this log is filled, a copy is to be retained by the office, and the original
forwarded to the Security Director.
This log is also to be included in each office audit done by the Audit Department.
Devices to be included are cameras, alarms (both robbery and burglary), locks and
lighting.
______________________________________________________________________________________
Page 9 of`10
Bizmanualz.com
______________________________________________________________________________________
Page 10 of`10
Thank you for viewing the CEO Management Sample Package. We hope
you found it informative and helpful.
To place an order on-line, click here: www.bizmanualz.com
To place an order by phone, call us at 800-4669953 or at

314-863-5079
To place an order by fax, print the order form on the next page,
fill it out completely and fax it to us at 314-863-6571
To learn more about the Computer & Network Manual, click on the following link:
www.bizmanualz.com/computer_it_security_policy_management/
To learn more about the Accounting Manual, click on the following link:
www.bizmanualz.com/accounting/
To learn more about the Business Sampler, click on the following link:
www.bizmanualz.com/policy_procedures_manuals/
To learn more about the Human Resources Manual, click on the following link:
www.bizmanualz.com/employee_policies_procedures/
To learn more about the ISO 9001 QMS Manual, click on the following link:
www.bizmanualz.com/ISO9000-2000/
Questions?
- Call us at 800-466-9953 or 314-863-5079
- Email us at sales@bizmanualz.com
- Contact us via our webiste: www.bizmanualz.com
Order Online at: www.bizmanualz.com

Fax Form to: 314-466-9953
Call:
800-466-9953
314-863-5079
Mail to:
Departmental Manuals
A490
ABR31
ABR34
ABR41
ABR211
ABR32
ABR33
Business Sampler
Accounting
Computer & IT
Human Resources
ISO 9000 QMS
Security Planning
Disaster Recovery
Bizmanualz, Inc.
7777 Bonhomme Ave, STE 2222
Clayton, MO 63105
Management Procedures Value Series

$695
$595
$595
$495
$495
$395
$395
ABRCEO
ABRCFO
ABRISO
ABRHRM
ABRSEC
CEO - All Seven Manuals

CFO - IT/Accounting/HR/Sampler
ISO/HR/Foundation/Sampler
HR/Sampler
Security/Disaster/Sampler
$1,995
$1,495
$1,199
$999
$949
Date:_____________________________ Time: _____________________
BILL TO:
SHIP TO (if different):
Name: _______________________________________________________________________________________________________________________
Job Title: _____________________________________________________________________________________________________________________
Company: ____________________________________________________________________________________________________________________
Address 1: ____________________________________________________________________________________________________________________
Address 2: _________________________________________ Suite:_____________________________________________________________________
City-State-Zip: _________________________________ ________ ______________________________________________________________________
Phone: __________________________________ Fax: ________________________
Email: _______________________________________________________________
PRODUCT
ITEM #
TITLE
Price
__________________________________________________________________________
$ ___________________
__________________________________________________________________________
$ ___________________
__________________________________________________________________________
$ ___________________
Domestic US Shipping Charges

R Ground $0.00
R 2nd Day:
R Next Day:
R Priority:
MO residents add 7.225% sales tax:
$ ___________________
Shipping charges:
$ _____________________
INVOICE TOTAL:
$ ___________________
$29.99 by 4:30 p.m.

$39.99 by 3:00 p.m.
$49.99 by 10:30 a.m.
PAYMENT INFORMATION
R VISA
R MasterCard
R American Express
R Discover
Card Number _______________________________________________________ Expiration (MM/YY) ____________

Name on Card ______________________________________________________ CVVM Security # ______________
R Bank Wire Transfer
R Check/Money Order
R C.O.D.
R Purchase Order # ____________________

(fax PO with or in lieu of this form)
COMMENTS:
_______________________________________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________________________________

CEO Series Sample

Transféré par

Informations du document

Copyright

Formats disponibles

Partager ce document

Partager ou intégrer le document

Options de partage

Avez-vous trouvé ce document utile ?

Ce contenu est-il inapproprié ?

Droits d'auteur :

Formats disponibles

CEO Series Sample

Transféré par

Droits d'auteur :

Formats disponibles

SAMPLE PACKAGE

(Examples from seven policies and procedures manuals)

Overview and Index of this Sample Package

Overview of the CEO Management Procedures Series Sample Package

TERMS AND DEFINITIONS

ISO 9001 QMS

Task: A detailed component of an Activity

After viewing this PDF, you may close the

Whats in the Shipment:

Location Finder and Content Index of each manual

Computer & Network

Customer Service Contact

Pre-production Quality Planning

[This Page Intentionally Left Blank]

Computer & Network

This Sample Package contains:

Computer & Network Policies, Procedures & Forms

TERMS AND DEFINITIONS

Activity: An action, element or decision representing a prescribed step in the Procedure

Task: A detailed component of an Activity specifying required behavior to complete the

Whats in the Shipment:

CEO Management Procedures Series Sample

CEO Management Procedures Series Sample

ITAD104 IT Device Naming Conventions

CEO Management Procedures Series Sample

CEO Management Procedures Series Sample

ITAM103 IT Vendor Selection

CEO Management Procedures Series Sample

ITTS102 IT Support Center

CEO Management Procedures Series Sample

Security & Disaster Recovery (ITSD) .........................................................Tab 7

CEO Management Procedures Series Sample

ITSD106 IT Access Control

CEO Management Procedures Series Sample

ITSW102 IT Project Management

CEO Management Procedures Series Sample

ITSW106 Software Documentation

CEO Management Procedures Series Sample

ITSW110 Software Support

Continue to next page to view sample Policy,

CEO Management Procedures Series Sample

ITAM104 IT ASSET Assessment

The Company shall assess (evaluate) its IT assets for conformance

To identify hardware and software (IT assets) on the Company IT

All IT assets that make up the Companys IT system/network are

CEO Management Procedures Series Sample

IT asset assessment PLAN

IT asset assessments shall be conducted at regular intervals.

IT asset assessments should also be conducted whenever a large

Prior to an assessment, the IT Asset Manager shall review ITAM104-1

ITAM102-5 IT ASSET INVENTORY DATABASE;

ITAM102-6 IT NETWORK MAP; and

ITAM104-1 IT ASSET ASSESSMENT CHECKLIST.

Tech Support shall run a scan on the Companys IT network to determine

What IT hardware is on the network and who are the registered

Whether hardware is in use or not;

What software is installed on each computer, whether it is the correct

Whether unapproved/unauthorized software has been installed on any

If a nonconformance is found, Tech Support shall report it in accordance

DOCUMENTATION AND DISTRIBUTION

Tech Support shall consolidate and summarize asset scan results on

CEO Management Procedures Series Sample

If a nonconformance is discovered in the course of an asset assessment,

The Department Manager receiving the CAR shall submit a reply in