INTRODUCTION

1.1 Company Profile of NRL

Numaligarh Refinery was set up at Numaligarh in the district of Golaghat (Assam) in accordance with the provisions made in the historic Assam Accord signed on 15th August 19 5!

Numaligarh Refinery "imited (NR") was incorporated on ## nd April$ 199%! &t has 'een highly appreciated as a vehicle for fast and rapid industrial and economic development of the region! (resently$ )harat (etroleum *orporation "imited holds 51+ of the company,s e-uity! .he other e-uity holders are Government of Assam$ /il &ndustry 0evelopment )oard and /il &ndia "imited with e-uity participation of 11+ each! .he 'alance 19+ e-uity is enmar2ed for a pu'lic issue! .he refining capacity of this refinery is %!1 33.(A! NR" has 'een a'le to display credita'le performance since commencement of commercial production in /cto'er$ #111! NR" with its concerned view and responsi'ilities and contri'ution towards socio4 economic development Ratna (56! of the state com'ined with a trac2 record of continuous growth$ has 'een conferred the status of 3ini

NR" considers human resource as its greatest asset and is constantly in the pursuit of creating a wor2place that energi7es the team to 'uild the foundation for the future! &t also understands that a motivated and inspired team can create an outstanding organi7ation! 8uman resource accounting identifies$ -uantifies and reports the amount of e9penditure incurred and the capital employed to recruit$ train and familiari7e and develop the human resources! .he present authori7ed capital of the company is Rs 1111 crores and paid up capital is Rs :%5!6%crores! the share holding pattern as on %14%4#111 is given 'elow; )harat (etroleum *orporation limited Govt! of Assam /il &ndia "imited .otal
Shareholder's Pattern

61!65+ 1#!%5+ #6!11+ 111+

26.00% Bharat Petroleum Corporation Limited Govt. of Assam 12.35% 61.65% il !ndia Limited

Product Range: NR" product range includes "(G$ Naptha$ 3otor 5pirit(35)$ Aviation .ur'ine <uel(A.<)$ 5uperior =erosene /il (5=/)$ 8igh 5peed 0iesel(850)$ Raw (etroleum *o2e(R(*)$ *alcined (etroleum *o2e(*(*) > 5ulphur! Retail Segment: 5trategic decision was ta2en to enter into the Retail 0istri'ution 5egment (ermission was received from Govt! of &ndia to mar2et 35 > 850 through a chain of 511 Retail /utlets in a phased manner! 6

ISIONS of NRL: .o 'e a vi'rant$ growth oriented energy company of national standing and glo'al reputation having core competencies in Refining and 3ar2eting of petroleum products committed to attain sustained e9cellence in performance$ safety standards$ customer care and environment management and to provide a fillip to the development of the region! !ISSIONS of NRL: Develop core competencies in Refining and Marketing of petroleum products with a focus on achieving international standards on safety, quality and cost. Maximise wealth creation for meeting of the expectations of stakeholders. Create a pool of knowledgeable and inspired employees and ensure their professional and personal growth. Contribute towards the development of the region.

O"#$CTI $S of NRL: 3a9imi7e refinery capacity utili7ation and optimi7e product pattern 'y efficient refinery operation! Achieve highest standards in product -uality$ safety$ health and environment protection! &nculcate 'est 'usiness practices 'y smooth and timely evacuation of products! *reate a sound customer 'ase and necessary mar2eting infrastructure! ?sta'lish strong corporate identity and 'rand e-uity! (lan for production and mar2eting of low volume$ high volume products! <acilitate economic and industrial development of the region!

LOC%TION:

NR" and its township are well connected 'y air$ road and rail! Road distance from Numaligarh to Guwahati is #51 2m through N84%: towards east! .he @ourney ta2es around 5 hours 'y lu9ury coaches that operate daily in the morning and afternoon! .he nearest airport is at Aorhat$ :1 2m away from NR"! &ndian Airlines and Aet Airways operate for four days a wee2! .emperature ranges from : to #B degree *elsius in winter and 1 to %5 degree *elsius in summer! .he nearest railway station is at <ur2ating Aunction$ %5 2m away from NR" which is approacha'le 'y a hired ta9i!

1.& N$$D O' T($ STUD):

.he need of my study is to fill the gap 'etween different aspects of theoretical and practical 2nowledge of financial management and to develop the re-uired s2ill to ta2e decision on sight for the 'est use of my theoretical 2nowledge! .o study how sufficient large si7e of human resource is maintained in NR"!

1.* O"#$CTI $S O' T($ STUD):

.his study aims to provide a 'asis for the conceptual framewor2 of ?mployee 5atisfaction in NR"! An attempt is made to highlight the following aspects! &nvestment in 8uman Resources in NR"! .o determine the -uality of Cor2 <orce and /rgani7ations, (erformance .o analy7e and assess the num'er of wor2ers wor2ing in NR"! .o see how 8uman Resource is valued and satisfied! .o give suggestions 'ased on the findings of the study

1.+ R$S$%RC( !$T(ODOLO,):

.he methodology used in the study can 'e; i! ii! iii! iv! v! 0efining the pro'lems and the o'@ectives! (reparing a research plan! *ollecting information! Analy7ing the information! *onclusion and recommendation!

.he following methodology was adopted for the research study; i! (reliminary study; .he study was made through general discussions and formal interviews with various officials of NR"! ii! 0ata collection methodD 0ata collection is the most important part of any Research (ro@ect! &t plays a vital role in fulfilling the research o'@ectives! &n this study$ (rimary 0ata collection method is used! A structured -uestionnaire was developed under the supervision of e9perienced supervisor$ who helped me to e9tract detailed information with the aim of fulfilling the research o'@ective and

further information are collected from previous reports$ we'sites$ NR" @ournals etc! these are the 5econdary 0ata! iii! 0ata sources ; Responding to this survey is mandatory! 0ata are collected directly from survey respondents and e9tracted from administrative files! .he -uestionnaires used in the survey have 'een designed to minimi7e different interpretation! .he survey forms were filled tested with respondents to ensure the -uestions$ concepts and terminology were appropriate! 5ignificant effort is spent trying to minimi7e non4response during collection! 3ethods used$ among others$ are interviewer techni-ues such as pro'ing and persuasion$ repeated re4scheduling and call4'ac2s to o'tain the information$ and procedures dealing with how to handle non4complaint (refusal) respondents 'est estimates are also accepted! iv! Nature of research; 0escriptive Research design is used for the study!

0escriptive research as the name suggests is designed to descri'e something E for e9ample the characteristics of users of a given productD the degree to which product used varies with income$ age$ se9$ or other characteristicsD or the num'er who saw a specific television commercial! .o 'e of ma9imum 'enefit$ a descriptive study must only collect data for a definite purpose! .his pro@ect study is related with the 863AN R?5/6R*? A**/6N.&NG$ so the data is collected in this regard only! v! 5ampling method; 5ampling method used in this research is simple random sampling and convenience$ which also 2nown as non4 pro'a'ility sampling! vi! sample si7e; .he sample si7es for the survey are the e9isting e9ecutives > head of the department of 8uman Resource 3anagement! .he total nos! of respondents is #1!

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Analysis; .he data collected from the customers were analy7ed using standards statistical techni-ues and methods!

viii!

*onclusions; *onclusions were drawn on the 'asis of analysis of the responses made 'y the officers! Recommendations were made on the 'asis of conclusions drawn from the various data collected!

1.- ()POT($SIS O' T($ STUD)

8R3 system of NR" has more or less achieved its o'@ectives and has fulfilled the needs! NR" constitutes of highly s2illed and trained professionals in their refinery!

1.. LI!IT%TION O' T($ STUD):

As with any e9ploratory research the findings of this study are to 'e accepted with several limitations! 5ince limitations of the study can 'e viewed as directions for future research 5ome of the information a'out the respective department was not disclosed 'y the e9ecutives as they don,t possess much ideas regarding those issues! *ertain data was provided 'y the officers from the memories$ so certain omission and commission might 'e there! .he difference in perception of the e9ecutives may 'e a ma@or constrain!

 .he time duration for completing the research study was limited! Organi/ational Re0triction0; .here were restrictions on the supervisor and on the respondents to very much clear all the process and policies! No organi7ation discloses all the selection