Human Resource Management A/1.Which of the following statements is correct?

(a) Procurement, Development, Compensation and retention are managerial functions of HRM. (b) The scope of HRM is from entry to the exit of an employee in the organization.* (c) Industrial revolution led to the rise of unions. (d) Scientific management approach is the foundation of todays concept of HRM. A/1.Responsibilities and tasks of a HR manager under performance management is to (a) Implement the staff career development plans annually. (b) Develop and implement a healthy retention strategy. (c) Design an incentive plan to link rewards to performance. (d) Put in place measurement systems for periodic reviews and correction.* A/1.The following statements are true about globalization influences except; (a) Globalization is applauded for increasing organizational efficiency. (b) Globalization makes poor countries wealthier.* (c) Globalization influences the study of HRM. (d) Globalization is identified as one of the main sources of increased competitive pressures, mergers and market volatility. A/1.Which is not included in Staffing? (a) Strategic HR Planning (b) Employee relation* (c) Recruiting (d) Selection A/2 .What brings about a change in an organizations culture, its norms, values, and brief systems and about how organizations function (a) TQM* (b) HRD (c) Training and Development (d) Quality Circle. A/2.The structure which facilitates working on concurrent projects by creating a dual chain of command, of the project manager and the functional manager. (a) Divisional structure (b) Organic Structure (c) Functional Structure

(d) Matrix Structure* A/2. The stage where the group members will begin to develop a feeling of group cohesion and identity. (a) Storming (b) Adjourning (c) Performing (d) Norming* A/2.Which approach to the study of leadership emphasizes the role of situational factors and how these moderate the relationship between leadership traits or leadership behaviors and leadership effectiveness? (a) Leader-oriented approach (b) Contingency approach* (c) Transactional; approach (d) Transformational approach A/2.Which of the following statements is correct? (a) Storming in group dynamics results in disbanding of the group. (b) New private banks and foreign banks focus in value added activities such as ATMs.* (c) Unions are still a stumbling block for computerization in PSU banks. (d) Authoritative leadership style focuses on creating harmony and builds emotional bonds. A/2.Which leadership style forges consensus through participation. (a) Authoritative (b) Affiliative (c) Democratic* (d) Coaching A/2.The approach for redesigning the way work is done to better support the organizations business goals and improve efficiency on all parameters is known as (a) Business Process Reengineering* (b) Total quality Management (c) Benchmarking (d) Leadership A/2.First stage of group development is _______________________. (a) Storming

(b) Norming (c) Forming* (d) Performing A/2 .Which of the following is correct? (a) BPR implementation does not result in reducing staff due to better processes. (b) BPR is not effective in the services industry. (c) For TQM to work the top management involvement is essential.* (d) TQM does not result in a radical. A/2.Which of the following statements is false. (a) The Mumbai dabba wallahs were the first to introduce SixSigma in India* (b) Training is an essential element of Six Sigma implementation. (c) Unsatisfactory audit will affect ISO Certification. (d) Documentation is critical in ISO for ensuring consistency of process. A/2.A fact based data driven structured methodology that is used to create breakthrough improvements in business process with a strong focus on Customer needs. It is used to attack and eliminate pain areas within a Company. (a) Six Sigma* (b) ISO 9000 Series (c) TQM implementation Process (d) Business Process Reengineering A/2.A small group of 6 to 12 employees doing similar work who voluntarily meet together on a regular basis to identify improvements in their respective work areas using proven techniques for analyzing and solving work related problem. (a) Workers participation in management (b) Quality Circles* (c) Trade Union (d) Association A/2.Continuous improvement programs includes (a) Quality management (b) Recruitment (c) Work Process engineering (d) Both A and C.*

A/3. A method of assigning role and defining the interrelationship of role and defining the interrelationship of roles for specific decisions and tasks. It is a good example of project management tool. (a) Organizing (b) Career Planning (c) Responsibility Chart* (d) Planner A/4.It involves forecasting the numbers of people which will be needed by the organization and then working out the best way of obtaining them as and when they are needed. (a) Human Resource Development (b) Recruitment (c) Human Resource Planning* (d) Human Resource Management A/4.The term used to describe the services provided by a group of networked bank branches is known as (a) Performance Management (b) Core Banking* (c) Corporate Banking (d) Networking A/4.Common elements to any effort to achieve objective are (a) Goals (b) Goals and People (c) Limited resources and people (d) Both A and C* A/5.A process that develops an organizations capacity to acquire, share and use knowledge more effectively is called (a) Organizational learning (b) Grafting (c) Knowledge management* (d) Knowledge acquisition A/6.State which iof the following statements is true. (a) The lead for good Hr Practices always comes from progressive CEOs. (b) HR practices must deliver business results.* (c) Training always results in an attitude change in the employee.

(d) An HR scorecard will measure impact of all HR practices. A/6. In strategic plan we match (a) Organization capabilities and demand of its environment (b) Organization capabilities and its opportunities (c) Strengths and weakness with opportunities and threats* (d) All the above A/6.Staffing, training and Development, motivation and maintenance are basic functions of (a) Line manager (b) HR manager* (c) Staff manager (d) Quality manager B/7.The structure usually organized along functional lines, in which top management has total and direct authority and employees report to only one supervisor. (a) Line management* (b) Staff Management (c) Matrix Management (d) Team Management B/7.The method of planning in which there are two stages as (1) A decision making stage ,and (2) the gradual transfer of management responsibilities to the successor. (a) Succession Planning* (b) HR Planning (c) Organization Structure (d) All the above B/7.A tool to analyze and improve HRs effectiveness as a function (a) HR Audit (b) HR Accounting* (c) Return on Investment (d) Performance Evaluation B/7.Which of the following statements is correct? (a) Winning teams do not need a CEO , but only good strategy and execution. (b) Succession Plan involves top management commitment, constant review as well as periodic performance and potential assessment.* (c) HR Audit is necessary interference, not leading to any meaningful improvement.

(d) Succession Planning is not necessary in family owned organizations. B/7.International management development involves the CEO and the senior team and other key elements. Which of the following is not one of the key elements? (a) The global strategy (b) Human resource and line capabilities (c) Senior Management involvement (d) Performance management* B/8.Asad telephones his employee, Usman, to let him know that today's meeting has been moved to one o'clock. In the communication process, Asad is: (a) The sender* (b) The receiver (c) The channel (d) The encoder B/8. Nonverbal messages are (a) generally irrelevant to overall message meaning. (b) important for a listeners to understand.* (c) attempts at manipulation and should be ignored. (d) often overestimated in importance. B/8.Types of media used to direct information upward are: (a) Reports, interoffice memos and supervisor subordinate conferences* (b) Letters, newspapers and radio (c) Newspapers, books and interoffice memos (d) TV, radio and wall chalking B/9.The human resource accounting from a managerial perspective offer a way of thin king about the management based on the notion (a) People are valuable organizational resources.* (b) People are available plenty in man power market. (c) Human Resource in India is cheap. (d) Unemployment in India. B/9.Julie, Vice President of human resources for a large manufacturing firm is concerned that 42% of the clerical workers hired last year lacked basic reading, writing and filling skills. She thinks these workers should have been eliminated from as early as the _____________________ step of the selection process. (a) Application forms (b) Physical examination

(c) Selection Tests* (d) Reference and Background checks B/9 In an attempt to reduce growing expenses of staffing and still hire hard to find technical specialists, an organization should adopt (a) Regular performance appraisals (b) Outsourcing* (c) Voluntary retirement Schemes (d) Employee Benefit plans B/9 Selection essentially involves (a) Issuing newspaper advertisement (b) Notifying vacancies to employment exchange (c) Identifying sources of supply and stimulating applications. (d) Matching the abilities with demands of the job.* B/9.The process of forecasting an organizations future demand for and supply of the right type of people in the right numbers is called. (a) Succession Planning (b) Human Resource Management (c) Human Resource Planning* (d) Human Resource Development B/9.Which of the following method is used as forecasting technique. (a) Internal and external Sourcing (b) TQM (c) Delphi Technique* (d) None of the above B/10.The 360 degree appraisal process (a) Is highly useful in terms of broader perspective, greater self development and multi-source feedback.* (b) Works best in large organizations. (c) Aids in developing competitive intelligence about organizations. (d) Diminishes the effect of development in the performance appraisal process. B/10.Competencies which are considered essential to perform any job in the organization with in a defined technical area of work are called (a) Managerial competencies (b) Functional Competencies*

(c) Generic Competencies (d) Competency mapping B/10. A central location where managers may come together to have their participation in job related exercises evaluated by trained observers. (a) In basket exercise (b) Brainstorming (c) Assessment centres* (d) Simulation B/10.Promotion primarily implies (a) Increase in salary (b) Shifting a worker from one job to another (c) More pay to disgruntled employees to satisfy (d) Increased responsibilities with higher position* C/11 The domain of learning which focuses on the ability to recall, calculate, discuss, analyse, problem solve ,etc is known as (a) Psychomotor (b) Cognitive* (c) Affective (d) Behavior C/11.When a learner interacts with the e-learning environment, and it includes text, images, video and audio, it is called (a) Self concept (b) Psychomotor learning (c) Formal learning (d) Augmented learning* C/12.When a skilled operator performs a job well, he derives a sense of satisfaction, which is called (a) Intrinsic motivation* (b) Extrinsic motivation (c) Job satisfaction (d) Incentive C/12.Which factor plays an important role in helping people to work better and give positive satisfaction. (a) Motivators*

(b) Hygiene factors (c) Job satisfactory (d) Self actualization C/12. An individual compares his or her input or output ratio to relevant others is according to (a) Theory X and Y (b) Expectancy theory (c) Equity theory* (d) Motivation theory C/12.The theory which does not include any sort of autopilot for achievement, but instead requires active encouragement from the environment like autonomy, competence, feedback and relatedness. (a) Broad theories (b) Goal theory (c) ERG theory (d) Self determination theory* C/12.The employee who hates his boss but overworks himself on the job to show that he hold him in high regard is an example of (a) Intrinsic motivation (b) Unconscious motivation* (c) Extrinsic motivation (d) Conscious motivation C/12 A process of redesigning the job to increase the responsibilities and making the job more challenging is (a) Motivation (b) Job enrichment (c) Job enlargement* (d) Over assignment C/13.Methods to identify training needs are 1. Views of the line manager 2. Performance Appraisal 3. Company and departmental plan 4. Views of the training manager 5. Analysis of job difficulties (a) 2,4,5

(b) 1,3,4 (c) 1,2,4,5 (d) 1,2,3,4,5* C/13.The focus of ________________ is on current job skill required (a) Employee Training* (b) Organization Development (c) Employee development (d) Career development C/14.which type of training aims at increased ability to empathize with others, improved listening skills, greater openness increased tolerance for difference and improved conflict resolution skills/ (a) Syndicate (b) Case discussion (c) Sensitivity training* (d) Role-playing C/14. Role play, Case study, Simulation are generally used for (a) Unskilled workers (b) Semi-skilled workers (c) Stenographers (d) Private Secretaries* C/14. Which of the following statements is correct? (a) They dont want to learn everything possible from their current employer. (b) Training Gen Y employers requires a mix of technology, social networking and entertainment in order to drive the message home.* (c) They want Long-term employment. (d) Gen Y employees do not prefer flexibility. D/15.Which of the following is correct? (a) The shops and establishment Act is applicable to banks in all states. (b) Legislation on wages is strictly adhered to by industry. (c) The ID Act as well as The Trade Union Act have lost their relevance for modern industry like BPO and Retail.* (d) Recent amendments to labour laws are more frequent and more realistic. D/15.The act which prohibits strikes and lockouts in public utility services without giving due notice and also provides for general prohibition of strikes and lockouts under certain circumstances. (a) ID Act,1947* (b) Factory Act,1948 (c) Trade Union Act,1926

(d) Standing Orders Act,1946 D/15.The objective of payment of wages Act,1936 is to regulate the payment of wage (a) Inconsonance with the profit of the enterprise. (b) Which is satisfying to the employees (c) Which enables the worker to lead a very comfortable life? (d) To prevent unauthorized deductions from the wages.* D/15.Legislation on working Conditions are (a) Payment of wages Act,1936 (b) The maternity Act, 1952. (c) The mines Act,1952* (d) The Trade Union Act, 1926. D/16._________________ emphasis is on final product not on mean by which it is accomplish. (a) Workforce diversity. (b) Knowledge workers (c) Decentralized work sites* (d) Both A and C D/16.One cause of blur Balance of work and life is (a) High Salary (b) Technologies allow employees to work at home. (c) Employees are asked to put in longer hours. (d) Both B and C.* D/16. The relocation by a company of a business process from one country to another typically an operational process, such as manufacturing, or supporting processes, such as accounting. (a) Off Shoring* (b) Out Sourcing (c) Downsizing (d) Right Sizing D/16.The method of Collective Bargaining refers to (a) Negotiations between employer, workers and government representatives. (b) Negotiations between employers and the government (c) Negotiations between employers representatives and Trade Union representatives.* (d) Negotiation between employer and customers. D/16.Labour Union exist for (a) Resist workers (b) Constrain managers (c) Assist workers* (d) Both B and C

D/16.What are the objectives of Collective Bargaining? (a) To provide the needed exchange of information throughout the organization. (b) To help employee solve their personal problems (c) To provide precautionary measures for safeguarding the company. (d) To build up rapport with officially recognized and legally established employee organizations.* D/17.Which of the following is correct? (a) Unresolved grievances can be escalated to the highest level. (b) The code of discipline failed to take off as the unions opposed it.* (c) Grievance procedure is followed by all industries. (d) Conflict is not a product of group dynamics. D/17.When a worker feels that he is denied a certain privilege to which he is entitled, he is likely to develop. (a) A dispute (b) A grievance* (c) A conflict (d) A skirmish D/18.Which of the following is false? (a) Decisive participation is more effective than consultative participation (b) Works Committees are mandatory under the ID Act.* (c) Employee stock Option is a direct method of employee participation in management. (d) Employee representation on the Board of Banks has impacted the working conditions of employees. D/18.Which one of the following is the objective of the workers participation in Management. (a) Determination of Dearness Allowance (b) Linking wages with productivity. (c) Improvement in productivity.* (d) Determination of Bonus. D/19.which of the following is correct? (a) Disciplined behavior is a voluntary concept. (b) The enquiry officer can permit the delinquent employee to be defended by a lawer. (c) Instances of reported sexual harassment if not acted upon promptly invite punishment.* (d) Principles of natural justice are guidelines and not mandatory. D/19.disciplinary action is meant mainly (a) Out of conviction and not compulsion.* (b) To impress that the decision of a boss is final.

(c) To prevent employees from protesting (d) To punish the offenders.

D/16. A new factory was set up and many workers started working in the factory. Many of the employees joined the union. A few workers did not join the union. The nonmembers were not included in training provided by unions. They started feeling left out from the rest of the employees. They finally joined unions. 1. Identify the reason for these employees to join the Union. (a) To get a sense of participation and belonging.* (b) To benefit from the training (c) For decision making (d) To informally meet each other 2. Union function on three basic principles. These are (a) Unity is strength (b) Equal pay for equal work (c) Security of service-to ensure social and economic security for the members (d) All the above* 3. The belief that "violence is wrong" is an evaluative statement. Such an opinion constitutes the _____ component of an attitude which should be followed by unions. (a) cognitive* (b) affective (c) reflective (d) behavioral (e) reactive D/17. Sanjay, doing MBA with a Management Institute, has taken up a summer job in a big factory at Faridabad. He has been assigned to a small group of men who are responsible for loading and unloading the boxcars that supply the materials and carry away the finished" goods of the factory. After two weeks on the job, Sanjay was amazed at how little work the men in his crew accomplished. It seemed that they were forever standing around and talking or in some cases, even going off to hide when there was work to be done. Sanjay often found himself alone unloading a boxcar while the other members of the crew were off messing around somewhere else. When Sanjay complained to his co-workers, they made it very plain that if he did not like it, he could quit, but if he complained to the supervisor, he would be sorry. Sanjay has been deliberately excluded from any of the crew's activities such as taking breaks together or having delicious snacks at the popular restaurant across the street. Yesterday, he went up to one of the older members of the crew and said, "I don't know why you people behave like this. Iam just trying to do my job because I am here only for my summer assignment and I get a good salary which is all that I care about. I would have liked to know you all better, but frankly I am sure that I am not like you all." The elder man replied, "Sanjay, if you had been here as long as I have, you would have been just like us."

1. How this problem can be solved in an appropriate way in this case? (a) Employee reviews (b) Suggestion Schemes (c) Quality Circle (d) Mediation and Counseling* 2.Sanjay wants to convey by saying I am not like you that he is sincere to his work. It shows his positive attitude .Which of the following statements is correct? (a) Attitudes indicate how one will react to a given event. (b) Attitudes are the yardstick by which one measures one's actions. (c) Attitudes are the emotional part of an evaluation of some person, object or event. (d) Attitudes are evaluative statements of what one believes about something or someone.* 3. The objective of Employee Relations Management are: (a) Ensure Employee satisfaction (b) Promote retention of employees (c) Improve employee-management and employee-employee communication* (d) Development of employees. 4. Maintaining Discipline is very crucial for an organization.Discipline means (a) Enforcing compliance and order (b) a system of rules designed to improve and correct behavior through teaching or Training* (c) Punishment (d) Exercising control A/3.The Life Insurance Corporation of India had introduced financing for housing. Top officials; however found that LIC by itself could not perform housing finance functions effectively. In addition to this main function, organizational changes were introduced in several forms: LIC Housing Finance Ltd., LIC Mutual Funds, etc. These organizational changes gave requisite results, but LIC Mutual Fund faced several problems. The LIC Housing Finance Ltd had outstanding loans of Rs.2604.76 crores as on 31.03.97 with a net profit of Rs.63.38 crores, whereas the net profit of the company was Rs.41.34 crores in 1995 after one year of establishment. There was need for technological and other changes. The LIC invites suggestions on restructuring. 1. What is technological change? (a) It is a term that is used to describe the overall process of invention, innovation and diffusion of technology or processes.* (b) It is a term that is used to describe a change in decision making process (c) Change in organizations structure.

(d) It deals with organizations mission,strategic goals,and customer demands. 2. Which quality initiative can be taken to implement changes in this context? (a) TQM* (b) BPR (c) Quality Circles (d) (a) and (c) 3. Restructuring is required when (a) New positions are created to support change* (b) We have to rethink or redesign the processes of doing things in a business. (c) When we have to compare the business processes (d) Improve workers participation. 4. The specific concerns of total quality management (TQM) include a number of aspects. Which is not normally associated with TQM? (a) Inclusion of every person in the organization (b) Meeting the needs and expectations of customers* (c) Primarily a worker rather than a management activity (d) Covering all parts of the organization 5. The preferred method for achieving total quality in process output is: (a) Perform inspection at the next process (b) Rely on operator self-inspection and self-correction (c) Build and install an error-proof process and maintain it* (d) Rely on a team of highly trained and dedicated inspectors 6. Total quality management (TQM) programmes are more likely to remain effective if a number of prescriptions are followed. Which of the following prescriptions should not be followed? (a) Slogans and exhortations about TQM's effectiveness are avoided (b) Quality improvement relates to operation's performance objectives (c) TQM should become a substitute for normal managerial leadership* (d) TQM does not become a separate 'bolt-on' set of activities A/2. Messers Raghuram &Co.Ltd is engaged in the manufacturing of silk sarees at Kanchee puram. It employs five thousand employees, including expert artisans who are paid REGULAR salaries as well as production-based reward. Regular employees are needed for continuity in marketing .Payments are regularly made. The existing pattern of salary and the behavior of employees are satisfactory. A new designer from Varanasi was hired who revolutionalized production by introducing new and prospective designs. The employees are unhappy, however, and complain that he is rude and arrogant.

Employees are not treated properly by him. The designer has a production oriented attitude. Personal relations have gone to dogs. Messers Raghuram & Co. Ltd., however, has benefitted from the new designer, as it started exporting sarees and profits have increased two-fold. 1. What is the leadership style of the new designer? (a) Coercive Style* (b) Democratic style (c) Coaching Style (d) Affiliative Style 2. Transactional leaders are leaders who guide _________________. (a) and direct groups towards their goals and tasks (b) and clarify the followers' goals and task requirements (c) or clarify the group's goals and roles (d) or motivate their followers in the direction of established goals by clarifying role and task requirements* 3. The New designer should change his approach of leadership.Which of the following is not one of the qualities that are related to effectiveness in the roles of visionary leaders? (a) the ability to explain the vision to others (b) the ability to express the vision not just verbally but through behavior (c) the ability to extend or apply the vision to different leadership contexts (d) the ability to stimulate and inspire followers to achieve extraordinary outcomes* 4. Providing moral leadership involves addressing the _______________. (a) means that a leader uses in trying to achieve goals as well as the content of those goals* (b) ends of achieving goals (c) leadership style used (d) gender issues B/8.Mr. Rajan, the manger of Suratmal Jewellers in Coimbatore called the sales clerk, Mr. Singh, to his office on a bright sunny morning and said, The annual audit is due and the chartered accountants will be coming next week to examine our accounts. I want you to organize all the sales and purchase receipts neatly. You simply cant let your hair down on this. We must be perceived as a neat and tidy operation and I want things to proceed without any hitch.Singh just mumbled, yes, sir, and walked out. After he returned to his seat he appeared very distracted and could not concentrate on his work all day. He remained absent the next day, and the day after, he walked in with his letter of resignation which he handed over to his supervisor, Mr. Kiren. Kiren was stunned. What is the problem? What is wrong? Why are you resigning? asked Kiren to which he could not elicit any answers from Singh. Kiren took Singh out to a nearby hotel and over a cup of coffee and masala vadas he tried to explore the reasons for

Singhs sudden action. Do you have another job which pays you more? he asked, to which Singh replied, The manager wants me to shave off my beard by next week, and cant do it because it is against my religion. So I am resigning my job, Mr. Kiren. 1. What is the problem? What is wrong? Why are you resigning? What were the encoded message which was misunderstood. (a) You simply cant let your hair down on this. (b) I want thing to proceed without any hitch. (c) We must be perceived as a neat and tidy operation* (d) Do you have another job which pays you more. 2. What kind of barrier to effective communication is there in this case? (a) Perceptual Difference* (b) Inattentiveness (c) Language difference (d) Emotional state 3. What should Kiren do now? (a) Accept the resignation (b) Should advice Mr. Rajan for resolving the issue. (c) Make understand Mr. Singh* (d) Tell him to solve his problem by himself. 4. Which is true about the way interpersonal relationships affect us physically? (a) Deprived of interpersonal relationships, humans can become sick.* (b) Interpersonal relationships are not actually necessary for humans; studies show that humans raised in isolation are actually healthier than those raised with others. (c) Humans are the only mammals that need relationships in order to thrive. (d) Interpersonal relationships are necessary until about age 6, but not later in adulthood. 5. In comparison to small group communication, in organizational communication: (a) Feedback is easier and more immediate. (b) Communication roles are more formal.* (c) Message can be better adapted to the specific needs of the receiver. (d) People are closer to one another in space. D/17.M/s Vishal Heavy Engineering Ltd., Bhopal has ten cadres of employees ranging from Managing Director to unskilled labour. The supervisors are diploma holders. Many of them get higher salaries than the engineering graduates. Unskilled labourers are given higher salaries than the supervisor in three cases. Lower manager first is treated

more personally than the lower manager three. Middle management consists of qualified, experienced engineers. The company distinguishes between MBA engineers, non MBA engineers and only MBAs. The system is full of diverse attitudes and personalities. The organization has started thinking about future problems of diverse nature which may come up. It has no problem as yet, but symptoms are seen at two or three places. 1. Which kind of Conflicts is realized in the above case? (a) Status incongruence* (b) Differences in value system (c) Inadequate communication (d) Work environment 2. Signals of low morale 1 .Employee unrest 2. High rate of absenteeism 3. High employee turnover 4 .Frequent strike 5 .Fatigue and monotony 6 .Dissatisfaction 7. Need for discipline (a) 1,2,3,5,6* (b) 1,3,4,5 (c) 1,2,3,5,6 (d)1,2,3,4,5,6,7 3. Which problem can arise foremost according to the case. (a) Compensation system (b) Organization structure (c) Disturbed Work Culture (d) Low employee morale* 4. One of the advantages of Conflict is that it forces you to examine problems and work toward a potential (a) Relationship (b) Solution* (c) Experience (d) Outcome

5.The first stage of conflict resolution is to (a) Define the problem (b) Choose a solution. (c) Analyze the problem.* (d) Think through possible solutions A/3 A multi-product company having a turnover of more than Rs. 900 crores and operating in hi-tech industry intends to go in for globalization of its operations. The Chief Executive of the company has set up a Working Group under the chairmanship of Mr. Ish Kapoor, a renowned management consultant, to suggest restructuring of the company to enable it to cope up with the emerging challenges and enhance its effectiveness. The other members of the Working Group include Sandeep Arora, a senior University Professor of Organization Development and Mr. Dev Anand, a senior executive of the Corporate Planning Department of the company. The working Group is shocked to find that the company is currently structured more or less on classical lines though it is operating in a highly dynamic environment. Decision making is highly centralized and there is no scope of any creativity at the lower levels. Further, the companys environment is expected to be more complex and turbulent because of fast changes in technology, stiff competition by MNCs, policy changes by the national government and complexities of laws and cultures of other countries where the company wants to launch its operations. 1.What procedures should the working group adopt to redesign the organization structure of the company? (a) Set up committees to coordinate the policies at the center, while Decentralizing administration* (b) Only top level managers should be involved in the change process. (c) There should be closed system approach (d) Every individual should be confined to the performance of a single job according to his ability and aptitudes. 2. Which of the following point is not a prime concern for the company at present? (a) Companys environment (b) Organization Design (c) Culture and laws (d) Cost cutting* 3. What type of steps do you feel should the working Group recommend? (a) Open System* (b) Change should be forced on employees

(c) Closed system (d) Limited time and finance should be provided for introducing change 5. What are the approaches to leading successful organizational change? (a) Negotiation (b) Education (c) Participation and involvement (d) All the above* A/2. Mr. Vaibhav Chhabria, the founder and chief executive of a growing company with the staff strength of 20 executives, 40 supervisors and 250 operative personnel remarked in one of the meetings of his executives, "I will have no organization charts and position descriptions of any kind in our company. You know organization charts and position descriptions have a tendency of making people feel that they own a position and so they want to keep it to themselves. I will have none of these." Mr. Ashish Chopra, the Finance Manager who heard all this at the meeting got puzzled and kept thinking if it was really possible to do away with organisation chart and job descriptions in actual practice. One day, in an informal chat with Mr. Rajesh Jain, Marketing Manager, Mr. Chopra remarked, "Mr. Chhabria's approach is highly impractical. We have been using organisation chart and position descriptions over the past seven years in one form or the other. I don't think we can function effectively without these. Of course, the organisation structure must be flexible enough to meet the challenges likely to be posed by the environment in future." 1. What is organization charts? (a) It shows the structure of an organization and the relationships and relative ranks of its parts and positions/jobs.* (b) It is a means through which power is delegated to lower levels of management (c) It is a way through which employees decide about their starting and ending time of workday without limit. (d) It is a means through which decision making power is delegated to employees. 2.Structure is the pattern of relationships among positions in the organization and among members of the organization. Which of the following does structure make possible? (a) The application of the process of management. (b) The creation of a framework of order and command. (c) The planning, organizing, directing and controlling of the activities of the organization. (d) All of the above.*

3.Within an organization the relationships between people in specialist or advisory positions and line managers and their subordinates, where the specialist offers a common service throughout all departments of the organization but has no direct authority over those who make use of the service, are called: (a) Lateral relationships. (b) Functional relationships.* (c) Staff relationships. (d) Line relationships. 4. Which term can be used to describe the results of lack of organizational design? (a) Wasteful (b) Inefficient (c) Senior-management focused. (d) All the above*

5. What solution would you offer for overcoming the problem of organization charts and position description? (a) Informal relationship should be encouraged to provide support to the organization.* (b) Formal communication channels should be there (c) Change the reward system (d) Grievance management B/10 .Mr. Rakesh Kumar has been working for six months in the account section of a large manufacturing company located in Kanpur. Mr. Rakesh Kumar is a second class commerce graduate from Meerut University and found to be sincere and hard working. Mr. Sanjay Singh is the section officer and immediate superior of Mr. Rakesh. The HR department of the company requested Mr. Sanjay to evaluate the performance of employees in his section and find out the contribution of each employee and also to monitor carefully whether they are meeting the performance standards. Upon completion of the performance appraisal recently Mr. Sanjay found that all other persons in the accounts section are upto the standard except Mr. Rakesh. Along with numerous errors, Rakeshs work is characterized by low performance as he does 20% less than his colleagues in the section. As Mr. Sanjay looked into Mr. Rakeshs performance appraisal details he begins to wonder whether some sort of training is needed for employees like Mr. Rakesh. 1. Which of the following is not a reason why performance appraisal is used by organizations? (a) To motivate employees.

(b) To determine promotion. (c) To allocate financial rewards. (d) Because it is a legal requirement.* 2. Which of the following statements about performance appraisal is not true? (a) Employees may be appraised on both objective and subjective measures. (b) Performance appraisal has become a tool to motivate and control workers. (c) Performance appraisal reduces managerial control. * (d) Companies use appraisal to encourage employee loyalty and commitment. 3..A method of teaching intended to help people who have basic skills deficiencies is called (a) Remedial Training* (b) Retraining (c) Skill training (d) Rotational training C/14.TAZ Corporation is involved in the manufacturing of wheel rims for automobiles. Since there is a great demand for this product from the automobile manufacturers of developed countries, including Japan and USA, the corporation had set-up its manufacturing unit in the Export Promotion Zone (EPZ) at Chennai. EPZ extends many attractive terms for the exporters in the zone, including exemption from the applicability of labour laws to the units within EPZ. TAZ selected bright engineers from engineering institutes and sent them for hands on training to Korea for six months. On their return, these engineers systematically trained on the shop floor work force in all aspects of product manufacturing. As jobs were of a technical nature, TAZ recruited boys from industrial training institute and polytechnic institutes in different crafts. This young workforce, whose average age was 26 years, was dynamic and enthusiastically performed the jobs and was meeting the production targets. TAZ had also taken care of the needs of the workforce and provided subsided canteen, buses to take workers from town to workplace and back, and other welfare measures. This congenial environment continued for three years but later the workers, at the instance of outside leadership, started a trade union. TAZ was upset with these developments and, to some extent, was firm in dealing with the unionized workers. The matter precipitated to a two week strike. However, at the intervention of the Conciliation officer, a settlement was reached between the parties which gave higher wages and benefits to the workers and TAZ could eliminate some restrictive practices that had surfaced of late. Normalcy was restored.

TAZ has decided to educate the workers about the virtues of disciplined work performance. Accordingly, it approached a professional trainer to take up the assignment. 1. Training to the raters of performance appraisal is an important responsibility of (a) Top Management (b) HR Department* (c) Line managers (d) Production Department managers 2. What objectives would you keep in mind in conducting such a training programme for this case? (a) Improvement in technical performance (b) Attitude of employees along with knowledge and skills required for the job.* (c) Highlighting the individuals weaknesses (d) Attracting good people 3.Why training program fails? 1. The benefits of training are not clear to top management . 2. Top management hardly rewards for training. 3. Always top management plans and budgets systematically for training 4. Behavioral Objectives are often in precise. 5. Trainers provide much counseling and consulting services (a) 1,2,3,4,5 (b) 1,2,4* (c) 1,2,4,5 (d) 3,4,5 4.Can the members of a union who feel that they have been unjustifiably disciplined complain to the Employment Tribunal? (a) No, because a union can make its own decisions re: disciplinary action. (b) Yes* (c) No, because the union is not listed. (d) Yes, but only if they pay the union Rs 500 A/2.Harish Nawal did his MBA from IIM Bangalore and joined his fathers business, which employed 60 semi-skilled workers and five supervisors. After one week, his father called him and said, Nawal, I have had a chance to observe your working with the men and women for past few days. Although I hate to, I must say something. You are just too nice to people. I know they taught you human relations stuff at IIM, but it just does not work here. I remember when the Hawthrone studies were first reported, everyone in the academic field go all excited about them. But, believe me, there is more to managing people than just being nice to them. 1. The Howthorne studies confirm which of the following statements?

(1)These studies were prompted by an experiment carried out by companys managers (2)Conducted at Hawthorne plant of western electric (3)One group was studied to determine the effects of different levels of illumination on workers performance. (a) 1,2 (b) 2,3 (c) 2* (d) 1,2,3 2. In broader sense human relations refers to the _______________ of people in all walks of life in Schools,homes,business and government. (a) Communication (b) Interaction* (c) Relation (d) Attitudes 3. If you were Nawal, What would your reaction be to your fathers comment? (a) It is possible to be nice to employees and achieve higher productivity.* (b) It is difficult indeed to get things done by people (c) It will take a long time to change the organization Culture. (d) More rules and regulations should be implemented in the business. 4. The field of organizational behavior examines such questions as the nature of leadership, effective team development, __________, and ___________. (a) Interpersonal conflict resolution; motivation of individuals* (b) Organizational control; conflict management (c) Motivation of individuals; planning (d) Planning; development A/5.Computer India Limited has employed highly qualified engineers. They are paid adequate salaries. The organization requires to update techniques which the existing employees are competent enough to handle. Launching for 2020 requires unpredictable qualities. The company wants to hire foreign engineers on a contract basis at higher perks. Indian engineers insist that foreign engineers would not be better than them because Indian science and technology has hidden qualities. If the organization is willing to launch 2020, the Indian engineers would be willing to take on the job with a small increase in salary but not on the existing perks. They agreed on the selection of those highly qualified engineers amongst them who had outstanding knowledge and expertise. A new team 2020 will emerge in the organization. They are contractual performers beside retaining their original position. 1. A ___________________ contains data about each employees skills, abilities, work preference, and other items of information which indicates his overall value to the company which is required to be analysed in this case. (a) Human Resource Accounting

(b) Human Resource Planning (c) Skill Inventory* (d) Skill evaluation 2. Some of the talented employees may be required to be trained in the respective field.Methods to identify training need according to the case are (1) Views of the line manager (2) Performance appraisal (3) Company and departmental plan (4) Views of the training manager (5) Analysis of job difficulties (a) 2,4,5 (b) 1,3,4 (c) 1,2,4,5 (d) 1,2,3,4,5* 3. MBO should be applied thinly and thickly. Which of the following statements about MBO is/are true? (a) Measurement of performance in terms of the subordinates degree of accomplished rather than the ability to follow detailed instruction on how to perform. (b) Subordinates are given freedom of action to decide how best to achieve objective and targets of the organization. (c) The central feature of MBO is that objective and targets are not imposed but established and agreed through participation of subordinates with superiors (d) All the above*