Administrator

Working hours: Monday to Friday, from 9:00 am to 5:30 pm, with one hour for lunch Location: Finchley Central (N3) Reporting to: Team Manager Job purpose: To work within one of our teams of 2 - 15 agents providing administrative and telephone support. The post holder will be required to work flexibly and conscientiously, in a rapidly developing office environment. Key accountabilities: 1. Opening high volumes of post and inputting payments onto the in-house database. 2. Answering phone calls from tenants/leaseholders on a daily basis covering a range of issues/queries including: credit card payments, rent queries, standing order requests etc. 3. Providing standard and ad-hoc letter responses to tenants/leaseholder enquiries. 4. Maintaining and updating the in-house database in accordance with correspondence and other communications exchanged with tenants or their solicitors. 5. Dealing with queries from solicitors in writing or by telephone. 6. Reviewing and extracting information from various sources including leases and Land Registry. Skills and knowledge: essential GCSE or equivalent in English and Maths, with a result of C or above Attention to detail; previous experience in data-entry will be valued Computer literate: intermediate use of Word and Excel Good organisation skills Skills and knowledge: desirable Previous experience in a customer service environment, either face to face or over the telephone. Previous experience in an administrative position or office environment. Knowledge of property law Contract and remuneration: This is a permanent, full-time position (see working hours above), with a six-month probationary period. Starting salary: circa 17,000 per annum

Holidays: 20 days per year, plus bank holidays; this entitlement increases with time. Person specification: Attention to Detail: able to demonstrate accuracy in all aspects of your role and possess a keen eye for detail. Customer Service: able to show the ability to communicate effectively, providing accurate information in a helpful manner, and maintaining a professional attitude at all times. Data input: able to show reasonable accuracy and speed when entering data into a database, copying both from written and oral sources. Able to learn new systems, like an in-house database, and use them effectively in accordance with company procedures. Working in a team: able to work in large and small teams productively and cooperatively with a variety of colleagues, and willing to learn new responsibilities as required within the team environment. Letter writing: able to write professional letters, both using templates and as ad-hoc letters. A high level of accuracy is required when dealing with the information provided in company correspondence. Problem solving: able to investigate a query and suggest possible outcomes. Ability to use initiative: After an initial training period, individuals will be expected to effectively recognise when they need to make a decision, and when assistance should be requested from a more experienced member of the team or management. To apply: Please note we cannot accept CVs and applications will only be accepted on the application forms provided by the Company. You can get an application form: By downloading an application form from www.e-m.uk.com/vacancies; or By post: request an application pack from Sejal Vaghji, at Estates & Management Ltd, Molteno House, 302 Regents Park Road, London N3 2JX; or By fax, request an application form from Sejal Vaghji at 0208 371 2944 Once you have completed your application form, you can send it to us: By e-mail, by scanning the completed form into .pdf, .tif, or .bmp format and sending it to: hr@e-m.uk.com, quoting the reference Admin in the subject line By fax, for the attention of Sejal Vaghji at 0208 371 2944 By post, for the attention of Sejal Vaghji, at Estates & Management Ltd, Molteno House, 302 Regents Park Road, London N3 2JX.