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Rebecca L.

Thomas
N11886 Cty. Rd D, Clintonville, WI 54929, H(715)823-4046 C(715)250-0543
iamblt@hotmail.com

Objective: To secure a position within a stable company where I can combine my extensive
customer service, and management experience.

Qualifications
• Proficient in Microsoft Office, Email and various office equipment.
• 17+ years supervisory experience
• 20 + years customer relations and customer service.
• Exemplary attendance and work ethic
• Proven success of increasing sales and profitability.

EXPERIENCE:

Lead CSR
May 2009 – Present Riiser Energy Inc., Tigerton, WI
• Working on cash register using suggestive selling techniques
• Ordering, inventory, cleaning and restocking
• Balancing of cash register at end of shift
• Provide the best customer service
• Opening procedures, early morning routines

Site Supervisor/Manager
June 2008 –May 2008 Riiser Energy Inc., Clintonville, WI
• Oversee all day to day operations of C-Store (BP gas station)
• Hiring, training and evaluation of employees
• Scheduling and payroll
• Inventory control, purchasing and negotiating with vendors for deliveries
• Consistently achieve or exceed all quarterly sales quotas

Confirmation Specialist
Feb 2006 - May 2008 Advanced Home Technologies, Inc., Clintonville, WI
• Inbound call response, scheduling and solidifying appointments
• Daily communication with Field Sales Representatives and managers
• Maintain and update daily Excel reports

Staff Nurse/Certified Wound Care Specialist


Jan 2003 - Dec 2005 Greentree Health and Rehabilitation, Clintonville, WI
• Implement diagnostic/therapeutic treatments
• Develop/Evaluate client care procedures and care plans
• Execute doctor orders; notify family of change of condition
• Supervise 5-10 employees

Customer Service Representative/Landscaping Assistant


May 2002 - Dec 2002 Qualheim’s True Value, Shawano, WI
• Safe/drawer reconciliation
• Completed FedEx/postal transactions
• DNR licensing
• Plant maintenance and sales
• Inventory and returns
• Load/unload merchandise
Charge Nurse
June 1990 - April 2002 New London Family Medical Center, New London, WI
• Supervise 2-10 employees
• Medication administration
• Client care/individual case documentation
• Staffing assignment delegations
• Certified instructor in Lamaze and Neonatal Resuscitation

Education: Associates Degree in Nursing 1990


Fox Valley Technical College
(Non-practicing, non-licensed)

Interests: Landscaping, camping, family, home improvement