JOB Announcements & Recruitment Services

COMPANY
Name:
TNT Express Worldwide (Cambodia) Ltd.,

HR Manager - IT Supervisor - Filed Sales Executive - Indoor

JOB
Title:
Sales Executive - Service Quality - Supervisor - Customer
Services Representative

ABOUT COMPANY:
TNT provides business and consumers worldwide with an extensive range of services for their
mail and express delivery needs. Headquartered in the Netherlands, TNT offers efficient
network infrastructures in Europe and Asia and is expanding operations Worldwide to maximize
its network performance. TNT serves more than 200 Countries and employs more than
161,500 people. Over 2007, TNT reported 11billion in revenues and an operating income of
€1,192 million. TNT. N.V is publicly listed on the stock exchange of Amsterdam.

TNT recognizes its social responsibility, and has formed partnerships with the United Nations
World Food Programme and the United Nations Environmental Programme to fight hunger and
pollution in the world.

To support our ongoing growth and expansion, we are urgently looking for suitable candidate
for 11 available positions in our company as below:

• HR Manager

• IT Supervisor

• Filed Sales Executive

• Indoor Sales Executive

• Service Quality Supervisor

• Customer Services Representative

JOB
Phnom Penh
LOCATION:

HR Manager
Job Summary:
• Prepare HR Strategy Plan and Policies, Staff Recruitment, Assessment

• To support that present and future employee competencies required to meet business
objective are developed by performance management initiative and competencies
assessment

• To ensure that employee’s performance is aligned forwards achieving the company

objective through individual training plan and career development.

• Promote values consistent with supporting TNT‘s investors in people accreditation in

all interactions with all internal customers.
 • Ensure Corporate Social Responsibility is met as set out in the framework documents

• Ensure efficient HR admin support for the company.

• To ensure personnel profile is met the requirement of Cambodia Labour law and
Division Head Office in Netherlands.

• Prepare monthly accurate payroll.

• Conduct/facilitate training to all employees aligned to training plan

• Contribute to the climate of active continuous improvement of processes, procedures

and systems.

• Comply with legislative obligations and company policies including, TNT Business
Principles and other TNT Whistleblower

Qualification:

• Minimum 3years experience in generalist HR role – preferably in multi site environment

• Experience in practical application of awards and employment related law

• Demonstrated experience in applying policies, industrial awards and legislative

obligations

• Experience working in an administration roles

• Experience working in a small human resources team (desirable)

• Understanding of HR practices and principles

• Ability to implement strategy and action plans

• Computer Literacy with Microsoft excel, word and power point

• Good people management and teamwork

• Advance English language, both written and verbal

IT Supervisor
Job Summary:

• To ensure that all Data Processing used by the company perform to company
standards

• To Identify areas of the business that would benefit from computerization and assist in
the development and installation of computer based applications

• To control and support all IT & Communication hardware & software

• Hands on support of day-to-day activities, including the need to ensure system

availability meets business needs and management reporting

• Provide helpdesk support all system users

Qualification:

• A degree holder in IT (or related field)

• Experience with complex global WAN/LAN networks and structured cabling

• At least 5 years experience within multination organization

 • Familiar with Microsoft server products/Software

• Knowledge on security (i.e. firewalls, anti-virus software)

• Experience with communication equipment

• Project management experience & System implementation

• Experience in providing excellent helpdesk support to users

• Able to work under pressure

• Computer Literacy with MS Office products and E-Mail

• Strong communication and Interpersonal Skills

• Fluent in written & spoken Khmer and English

• People management & Development

• Good analytical Skills

• Highly motivated, persistent&results driven

• Honest, independent, &energetic with “can-do” attitude

• Professional&positive approach

• Open&Effective Communicator

Field Sales Executive

Job Summary:

• To develop and maintain revenue that meets territory targets

• To determine customer needs and provide the best service solution

• To develop the territory through organizing professional sales activity

• To develop new business by analyzing the market characteristics of the territory and
maximsing opportunities

• To perform all sales administration activity essential to sustaining revenue and

customer satisfaction goals

• To assist in development of the sales strategy

Qualification:

• University graduate-Bachelors

• Excellent selling skills are more important than qualifications although a high level of
literacy is required

• 2-5 years experience in a (multinational) company or in the service industry

• Self-starter and have pro-active attitude

• Customer Management

• Computer literacy with MS Office products and Email

• Valid driving license

Indoor Sales Executive
Job Summary:

• To achieve profitable revenue growth through the development, over the telephone, of
long term customer relationships enabling high levels of retention and acquisition of
new business

• To perform all sales administration activities in order to maintain accurate information

essential to sustain revenue and customer services

• To win the set target customers within a specific geographic territory in order to
generate and meet revenue targets

• Provides a channel of communication between TNT and its customer, facilitating

resolutions of complaints and queries

• Support the management of Filed Sales Executive agenda

Qualification:

• University graduate-Bachelors

• 1 year experience in telesales or sales (New graduates are welcome)

• Strong communication and negotiation skill

• Service-minded and good English command

• Computer literacy with MS Office products and Email

• Strong Teamwork

• Flexible and integrity

Service Quality Supervisor

Job Summary:

• Report directly to Operations Manager and Regional Service Quality Manager.

• Manage the Operations Performance by making sure that system, process,

communication and operations projects are analyzed and successfully implemented.

• Work closely with every department and section to pursue service improvement and
cost reduction.

• Regularly maintain Operations systems such as MSD, CDD, WWTT, TWIG and so on.

• Identify service failures, provide analysis, produce daily and weekly report on service
performance, and provide service improvement and action plan to Operations Manager
and Regional Service Quality Manager.

• Assist Operations Manger in implementing action plans and operations projects.

• Work as ambassador and facilitator between clearance team, PUD, Sales and CS
team.

• Lead the Service Quality team to provide expected services to both internal and
external customers as well as Regional, Business Unit and TNT Group.

Qualification:

• Bachelor degree in Business Administration (BBA), Management or Economics

• Experience in Express industry or logistics is a plus.

 • Advanced computer skills in MS-Office

• Fluency in English (Speaking and Writing skills)

• Initiative, proactive and strong commitment.

• Good people management and teamwork.

• Reasoning & Thinking skills: Analytical ability to identify issues and support them with
appropriate actions.

• Effective Communication: Must be able to develop relevant reports and conduct

trainings when necessary.

• Leadership: Must be able to lead the group in achieving the required performance
objectives

• Flexibilities: Works effectively in a variety of situations and willing to adapt to changes

• Influence: Can affect others towards compliance to requirements

• Women are strongly encouraged to apply

Customer Service Representative

Job Summary:

• Providing customers with friendly and professional multi-channel communication;

• Providing customers with accurate information based in their needs;

• To identify and act on selling opportunities to retain revenue by providing suitable

solutions to customers’ requirements;

• To deal with booking exceptions and/or with cross-location booking calls/e-mails in a

productive and high quality manner;

• To ensure transactional information and system entries are completed in an accurate,

complete and timely manner.

Qualification:

• University Graduate;

• One-year experience in a customer service environment, including complaint-handling

responsibilities;

• Able to communicates effectively with customers and colleagues;

• Computer literacy with using PC equipment and software;

• Flexible and integrity;

• Advance speaking, writing and listening English languages.

HOW TO APPLY:
If you meet the above mentioned requirements and would like to apply for a position, please
send an up-to-date CV, passport size photo, and a covering letter mentioning explaining your
motivation (in English) to below address.

Name: TNT Express Worldwide (Cambodia) Ltd.,

Address: #28, Preah Monivong Boulevard
Phnom Penh, Kingdom of Cambodia.
Attn: HR Department
 Phone: 023 430 266
E-mail: recruitment.kh@tnt.com

Please note that all positions will be offered on annual contract and only short-listed candidates
will be contacted for an interview. Your CV will not be returned. TNT is an equal opportunity
employer. Cambodian nationals and women are strongly encouraged to apply.

Closing Date: Nov 20, 2009

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