JPS Associates (Pvt.) Ltd.

New Delhi
Information required from IRCTC Zonal / Regional / TFCs Locations
Name of Zone:

Name of Region:

Name/ Location of TFC:

Kindly provide the following information:
1. Details of persons engaged in Package Tour Activity in your zone / region / TFC
Name

Qualifications

Experience in Package
Tour Activity
(No. of years & months)

Major Responsibilities

2. No. of employees (including persons engaged in Package Tour Activity) in your office:
Designation

Total Nos.

Engaged in Packaged
tour business only

DGM & Above

AM & Managers
E-0, E-1
S-4 & Below
Outsourced/ Consultants

3. How do you design the tour packages (Please give the details of procedure followed by you and
what are the major considerations while introducing a new package).
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________
4. No. of Packages being offered by your Zone/Region. (Kindly limit your reply to the packages
offered by your office only).
LTP:________________RTP:________________Holiday:______________Others_____________
5. Name top 5 (Best Performing) Packages in your Zone/Region.
Package No.
Package Type
Cost per person Price per person
LTP
RTP
Holiday Package
Others

Average No. of
persons availing
this package per
month (Based on
last six months
data)

6. What is the system of marketing and selling your tour packages?_______________________

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
7. What is the system of monitoring the performance of tour packages offered by your Zone/
Region?
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
8. What are the major impediments in better performance of IRCTC Tour Packages?_________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
9. Which are the potential destinations for IRCTC to capitalize in your area, for which IRCTC
does not have package at present? Please name best three destinations_________________
___________________________________________________________________________
___________________________________________________________________________
10. What is the current system of monitoring customer feedback?________________________
___________________________________________________________________________
___________________________________________________________________________
11. How the customer feedback is utilized to improve performance?______________________
12. Are you covering MICE category in your tour packages? Yes / No
13. If no, what are the plans to tap MICE category of tourism in the next 6 months?___________
___________________________________________________________________________
___________________________________________________________________________
14. Current system of agent development.___________________________________________
___________________________________________________________________________
15. Information about agents:
a. No. of Agents under your office?
b. Percentage of the total revenue generated by these agents?
16. Is the number of agents sufficient in your opinion: Yes / No
17. Information about the tie-ups?
a. How many tie-ups you have with State Tourism Departments?
b. No. of Packages being offered in association with these tie-ups?
c. If answer is no, what is the reason for not having tie ups, pls . tick:
i) No potential
ii) No effort made by office iii) No response from State Tourism
Deptts.
18. Are there any employee incentive schemes for improving performance? If yes, please give
details______________________________________________________________________
___________________________________________________________________________

Name:__________________________________

Designation_______________________________
Date________________
Note: The information being collected would be utilized for the study assigned to consultants M/S JPS
Associates (P) Ltd. New Delhi, by IRCTC, CO to explore ways and means to improve tour package
business of IRCTC. Your honest response would be of great value in the exercise. You may use extra
sheets in case space provided for answers is inadequate.
This information would be treated as confidential.
Please send the information to email: pushpendra.sharma@jps-india.com