A STUDY ON JOB SATISFACTION OF EMPLOYEES IN IQRAA INTERNATIONAL HOSPITAL AND RESEARCH CENTRE Malaparamba,Calicut.

Submitted by

RATHEESH.D
(Reg.No: JDAGBBAR 22)

Under the Guidance of

Miss.Nafeeza Masoodha
(Lecturer, JDT Islam College of Arts & Science)

Project Training Report Submitted to JDT Islam College of Arts and Science in partial fulfilment of the requirements for the award of the degree of BACHELOR OF BUSINESS ADMINISTRATION of Calicut University.

Department Of Business Administration JDT Islam College of Arts and science Vellimadukunnu Calicut-373012 2009

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DEPARTMENT OF BUSINESS ADMINISTRATION

JDT ISLAM COLLEGE OF ARTS & SCIENCE VELLIMADUKUNNE, CALICUT-12

CERTIFICATE
This is to certify that the Project work entitled A STUDY ON JOB SATISFACTION IN IQRAA INTERNATIONAL AND RESEARCH CENTRE, MALAPARAMBAis a bonafied record of the work done by Mr. RATHEESH.D, Reg No. JDAGBBAR22 submitted to the department in partial fulfilment for the requirement of BBA (Bachelor of Business Administration).

The internal Viva is held on........................and commented as..

Head of the Department. Mr. Rajeev.K.R (MBA, M.Phil)

Internal Examiner

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DECLARATION
I hereby declare, the project work entitled A STUDY ON JOB SATISFACTION IN IQRAA INTERNATIONAL AND RESEARCH CENTRE, MALAPARAMBA for partial fulfilment of the requirements for the award of the degree of BACHELOR OF BUSINESS ADMINISTRATION, as a record of original work done by me under the supervision and guidance of Miss.Nafeeza Masoodha, Lecturer of JDT Islam College of Arts & science.Vellimadukunnu.. This project work has not formed the basis for the award of any Degree /Diploma/Associates hip/Fellowship of similar titles to any Candidate of any university.

Place: Date:

Ratheesh.D

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ACKNOWLEDGMENT

I am indebted to the all powerful almighty god for all the blessings he showered on me and for being with me throughout the study. I would like to express my sincere thanks to Mrs. Dr. Swarnakumari, the principal, Mr. Rajeev, Vice-Principal and Head of the BBA department, of JDT Islam College of Arts and Science, who provided me an opportunity to do this project. I am deeply obliged to Miss. Miss.Nafeeza Masoodha, faculty of BBA Department, JDT Islam College of Arts and Science, for his exemplary guidance and support without whose help this project would not have been success. I also express my sincere thanks to all other faculty of Department of Business Administration I am greatly thankful to Mr.Madhavan Nair, Administrative officer of Iqraa International Hospital and Research Centre, and also all other staff members for their co-operation and assistance during my training period I also take this opportunity to express my deep gratitude to my loving parents and friends who are a constant source of motivation and for their never ending support and encouragement during this project.

Ratheesh.D

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CONTENTS
PARTICULERS PAGE NO. 6.1AAAAAAAAAAAAAAAAAS CHAPTER-1 1.1 1.2 1.3 1.4 INTODUCTION OF JOB SATISFACTION FACTORS INFLUENCING JOB SATISFACTION REVIEW OF LITERATURE OBJECTIVES OF THE STUDY

10-11 11-13 13-14 15-15

CHAPTER-2
2.1 INDUSTURY PROFILE 2.2 PROFILE OF IQRAA HOSPITAL 2.3 ORGANISATION STRUCTURE

16-18 19-24 25-25

CHAPTER-3
3.1 RESEARCH AND METHODOLOGY

26-27

CHAPTER-4
4.1 DATA ANALYSIS AND INTERPRETATION 4.2 ONE WAY ANOVA

28-61 62-69

CHAPTER-5
5.1 FINDNGS AND SUGGETIONS

70-72

CHAPTER-6
6.1 CONCLUSION 6.2 BIBLIOGRAPHY 6.3 ANNEXURE

73-74 75-75 76-80

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LIST OF TABLES

SL. NO
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22

TITLE OF THE TABLE Table showing gender of the respondents Table showing monthly income of the respondents Table showing Education qualification of the respondents Table showing marital status of the respondents Table showing Years of experience of the respondents Table showing Working hours are convenient for me of the employees Table showing Im happy with the work place of the respondents Table showing the lightings and other arrangements in the office are satisfactory of the respondents Table showing I have too much work to do of the respondents Table showing safety measures provided by the company of the respondents Table showing My relationship with my supervisors is cordial of the respondents Table showing my supervisor in not partial of the respondents Table showing my supervisor considers my idea too while taking decision of the respondents Table showing Im satisfied with the support from my co workers of the respondents Table showing People here have concern over one another and tend to help one another of the respondents Table showing Im happy with the refreshment facilities of the respondents Table showing we are provided with the rest and lunch room facilities and they are good of the respondents Table showing the parking space for our facilities of the respondents Table showing Im satisfied with the first aid facilities of the respondents Table showing Im satisfied with the loan facilities and other personal welfare facilities offered by the company of the respondents Table showing I feel Im paid a fair amount for the work I do of the respondents Tale showing Im satisfied with the chances for my promotion of the respondents.

PAGE NO:

29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50

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23 24 25 26 27 28 29 30 31 32 33

34

35

36

37

38

39 40 41

Table showing the salary we receive are good as other organizations offer of the respondents Table showing Im satisfied with the allowances provided by the organization of the respondents Table showing I feel my boss motivates me to achieve the organizational goals of the respondents Table showing my supervisor motivates me to increase my productivity when Im unproductive of the respondents Table showing communication seems good within this organization of the respondents Table showing work assignments are explained clearly to me of the respondents Table showing I love this job and to work in this organization of the respondents. Table showing My work life is meaningful to me of the respondents Table showing my work life is valuable in attaining organizational goals of the respondents Table showing I have adequate opportunities to use my ability of the respondents Table showing overall Im satisfied with the job of the respondents Table showing the significance difference among experience group of respondents with reference to environment and nature of work factor Table showing the significance difference among experience group of respondents with reference to Relationship with supervisors and colleagues factor Table showing the significance difference among experience group of respondents with reference to welfare facilities factor Table showing the significance difference among experience group of respondents with reference to Pay and promotion factor Table showing the significance difference among experience group of respondents with reference to Communication and motivation factor Table showing the significance difference among experience group of respondents with reference to job factor Table showing the significance difference among Age group of respondents with reference to job factor. Table showing the significance difference among Gender of respondents with reference to job factor.

51 52 53 54 55 56 57 58 59 60 61 62

63 64 65 66 67 68 69

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TITLE OF THE CHARTS

SL.NO: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

TITLE OF THE CHART Chart showing gender of the respondents. Chart showing monthly income of the respondents Chart showing Education qualification of the respondents Chart showing marital status of the respondents Chart showing Years of experience of the respondents Chart showing Working hours are convenient for me of the employees Chart showing Im happy with the work place of the respondents Chart showing the lightings and other arrangements in the office are satisfactory of the respondents Chart showing I have too much work to do of the respondents Chart showing safety measures provided by the company of the respondents Chart showing My relationship with my supervisors is cordial of the respondents Chart showing my supervisor in not partial of the respondents Chart showing my supervisor considers my idea too while taking decision of the respondents Chart showing Im satisfied with the support from my co-workers of the Chart showing People here have concern over one another and tend to help one another of the respondents Chart showing Im happy with the refreshment facilities of the respondents Chart showing we are provided with the rest and lunch room facilities and they are good of the respondents Chart showing the parking space for our facilities of the respondents Chart showing Im satisfied with the first aid facilities of the respondents. Chart showing Im satisfied with the loan facilities and other personal welfare facilities offered by the company of the respondents

PG.NO

29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48

16 17 18 19 20

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21

Chart showing I feel Im paid a fair amount for the work I do of the respondents Tale showing Im satisfied with the chances for my promotion of the respondents Chart showing the salary we receive are good as other organizations offer of the respondents Chart showing Im satisfied with the allowances provided by the organization of the respondents Chart showing I feel my boss motivates me to achieve the organizational goals of the respondents Chart showing my supervisor motivates me to increase my productivity when Im unproductive of the respondents Chart showing communication seems good within this organization of the respondents Chart showing work assignments are explained clearly to me of the respondents Chart showing I love this job and to work in this organization of the respondents. Chart showing My work life is meaningful to me of the respondents Chart showing my work life is valuable in attaining organizational goals of the respondents Chart showing I have adequate opportunities to use my ability of the respondents

49 50 51

22

23

24

52

25

53 54

26

27

55

28

56 57

29

30

58

31

59 60

32

33

Chart showing overall Im satisfied with the job of the respondents

61

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Chapter -I INTRODUCTION

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Chapter I INTRODUCTION

1.1 Job Satisfaction:

Job Satisfaction is the favourableness or un-favourableness with which the employee views his work. It expresses the amount of agreement between ones expectation of the job and the rewards that the job provides. Job Satisfaction is a part of life satisfaction. The nature of ones environment of job is an important part of life as Job Satisfaction influences ones general life satisfaction. Job Satisfaction, thus, is the result of various attitudes possessed by an employee. In a narrow sense, these attitudes are related to the job under condition with such specific factors such as wages. Supervisors of employment, conditions of work, social relation on the job, prompt settlement of grievances and fair treatment by employer. However, more comprehensive approach requires that many factors are to be included before a complete understanding of job satisfaction can be obtained. Such factors as employees age, health temperature, desire and level of aspiration should be considered. Further his family relationship, Social status, recreational outlets, activity in the organizations etc. Contribute ultimately to job satisfaction.
1.2 FACTORS INFLUENCING JOB SATISFACTION The major factors influencing job satisfaction are presented below:
SUPERVISION

To a worker, Supervision is equally a strong contributor to the job satisfaction as well as to the job dissatisfaction. The feelings of workers towards his supervisors are usually similar to his feeling towards the company. The role of supervisor is a focal point for

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attitude formation. Bad supervision results in absenteeism and labour turnover. Good supervision results in higher production and good industrial relations.

CO-WORKERS

Various studies had traced this factor as a factor of intermediate importance. Ones associates with others had frequently been motivated as a factor in job satisfaction. Certainly, this seems reasonable because people

like to be near their friends. The workers derive satisfaction when the co-workers are helpful, friendly and co-operative.

PAY

Studies also show that most of the workers felt satisfied when they are paid more adequately to the work performed by them. The relative important of pay would probably changing factor in job satisfaction or dissatisfaction.
AGE

Age has also been found to have a direct relationship to level job of satisfaction of employees. In some groups job satisfaction is higher with increasing age, in other groups job satisfaction is lower and in other there is no difference at all.
MARITAL STATUS

Marital status has an important role in deciding the job satisfaction. Most of the studies have revealed that the married person finds dissatisfaction in his job than his unmarried counterpart. The reasons stated to be are that wages were insufficient due to increased cost of living, educations to children etc.

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EDUCATION

Studies conducted among various workers revealed that most of workers who had not completed their school education showed higher satisfaction level. However, educated workers felt less satisfied in their job.
WORKING CONDITION

The result of various studies shows that working condition is an important factor. Good working atmosphere and pleasant surroundings help increasing the production of industry. Working conditions are more important to women workers than men workers.

1.3 REVIEW OF LITERATURE:

JOB SATISFACTION OF BANK OFFICERS IN BANGLADESH

By Nazrul Chadra Sha

Islam

&

Gour

This study attempts to evaluate job satisfaction of bank officers in Bangladesh. It focuses on the relative importance of job satisfaction factors and their Impacts on the overall job satisfaction of

officers. It also investigates the impacts of bank type, work experience, age, and sex differences on the attitudes toward job Satisfaction. The result shows that salary, efficiency in work, fringe supervision, and co-worker relation are the most important factors contributing to job satisfaction. Private bank officers have higher levels of job satisfaction han those from public sectors as they enjoy better facilities and supportive work environment. Sex and age differences have relatively lower level of impact on it. The overall job satisfaction of the bank officers is at the positive level.

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FACTORS AFFECTING JOB SATISFACTION AMONG ACADEMIC PROFESSIONALS IN TERTIARY INSTITUTIONS IN ZIMBABWE
By P. Chimanikire, E. Mutandwa, C. T. Gadzirayi, N. Muzondo and B. Mutandwa

The broad objective of this study was to determine factors affecting job satisfaction among academic professionals in tertiary institutions of Zimbabwe against the backdrop of high brain drain in the sector. A total of eighty respondents were selected randomly from departmental lists and interviewed using structured questionnaires. The results of the study showed that a greater proportion of the academic staff was not satisfied with their jobs. Reasons for dissatisfaction include high volume of work, inadequate salaries, allowances, loans to facilities purchase of housing stands and cars.

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1.4 Objective of the study:

1. To Study the overall job satisfaction of employees in IQRAA INTERNATIONAL HOSPITAL Pvt.Ltd, Malaparamba, Calicut. 2. To Measure the satisfaction levels of employees on various factors and give suggestions for improving the same. 3. To find out whether experience have an effect on Job Factors. 4. To find the significance difference among age groups with respect to job Factors. 5. To find the significance difference among male and female employees with respect to job Factors.

1.5 Limitations of the study:

1. Sample size of the study is only 100. 2. Some of the respondents were not responding to some of the questions. 3. Due to time constraint the researcher was not able to complete the project to desired level.

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Chapter -2 INDUSTRY PROFILE

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2.1 Health Care Industry With the invention of latest technological developments, the world health care industry is catching up with the other leading industries of the world. World health care industry is one of the largest industries catering to the medical needs of innumerable people around the globe. Statistics show that in the year 2004, employment provided by the health care industry accounted for 13.5 million job opportunities. Out of the 13.5 million jobs, some of the people opted for self employment while others remained salaried workers related to the health care. It has been predicted that between 2004 through 2014, increase in the health care jobs would be by approximately 19% or as many as 3.6 million job opening would be produced.

Health Care Industry in Indian: Hospital industry is an important component of the value chain in Indian Healthcare industry rendering services and recognized as healthcare delivery segment of the healthcare industry, which is growing at an annual rate of 14%. The size of the Indian healthcare industry is estimated at Rs. 1,717 billion in 2007. It is estimated to grow by 2012 to Rs. 3,163 billion at 13% CAGR. The private sector accounts for nearly 80% of the healthcare market, while public expenditure accounts for 20%. The country had 15,393 (2005) hospitals, which had 8.75 lack hospital beds. According to the WHO report, India needs to add 80,000 hospital beds each year for the next five years to meet the demands of its growing population. Newfound prosperity of many Indian households is spurring demand for highquality medical care, transforming the healthcare delivery sector into a profitable industry. Medial tourism is changing the face of traditional

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healthcare industry in India. Indias excellence in the field of modern medicine. Ancient methods of physical and spiritual wellbeing make it the most favourable destination for good health and peaceful living. Indias cost advantage and explosive growth of private hospitals, equipped with latest technology and skilled healthcare professionals has made it a preferred destination for medical tourism. According to Ministry of Commerce and Industry, Indian medical tourism that was valued at US$350 million in 2006, is estimated to grow into a US$2 billion industry by 2012.

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Hospital PROFILE

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2.2 IQRAA HOSPITAL IQRAA International hospital is charity endeavour promoted by Iqraa for human relations, Jeddah, Soudi Arabia and run by IDT Islam. It located at Mlapramba.Calicut in a serene atmosphere .this hospital is envisioned as centre of excellence where committed professional deliver health care services at affordable cost. This 250 bedded hospital has senior consultant including retired specialists who are well versed in their respective areas of medical profession. Iqraa is well equipped with all modern facilities to deliver the best services .The primary objective of Iqraa is to make available modern medical treatments at reasonable rate especially for those who are financially weak. By now, the hospital has carved out a niche for itself amongst the other hospital in the region. Iqraa is managed under the leadership of Dr.C.P.Anver.M.D, the Executive Director. The hospital is well known for its outstanding medical care services and special expertise in different areas. High quality nursing and diagnostic services are the hallmark of Iqraa.Commenable services for ailing masses have earned Iqraa praise and accolades over the years. We constantly update the facilities in the hospital in line with the technological advancements taking place in healthcare field all over the globe with a view to provide the most effective remedy to patients. Iqraa has a panel of 41 doctors who have specialised in various fields. Iqraa has twenty departments under its fold that cater to needs of patients with a wide variety of illness. All of them are headed by eminent physicians who possess long experience in medical profession. In addition to the departments ,the hospital run eight specialty centres that focus on such health and medical conditions that call for great care and attention. They are Cardiac Care, Diabetic centre, Diabetic Eye Clinic, De-addition care, Infertility, Pregnancy care and Dialysis centre. The operation theatre in the hospital is fully equipped with all modern medical care facilities. Doctors, Paramedical; staff and other employees in Iqraa are dedicated to provide every patient right care they deserve. Research oriented medical services have helped Iqraa grow by leap and bound in short

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span of time .Iqraa provides round the clock services thereby fulfilling its commitments to the society. Iqraa has set up a host of medical facilities for disorganising and treating those who suffer from myriad diseases .ICU, ICCU, Radiant Warmer of Photo therapy, computerized Pulmonary function test, Micrometer, Halter Mentor, Echo Cardiogram-Colour Doppler etc. are some of this facilities. Iqraa is committed to provide quality medical care to the needy at the modest rates 24 hour casualty service is available in the hospital .Iqraa is keen to satisfy both inpatients and outpatients by providing first rate diagnosis and treatment. We always keep tabs on the shift in needs of the community and technological advancement.iqraa offers several special Health Packages like Economic Health Check up, Diabetes Check Up, Pregnancy Packages and delivery packages. These are available at very reasonable costs.

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HOSPITAL DEPARTMENTS

General Medicine General surgery Genecology Neurology Paediatrics Cardiology Endocrinology Dialectology Dermatology & Venereology E.N.T Orthopaedics Urology Paediatric Surgery Plastic & Reconstructive surgery Ophthalmology Dental Psychiatric & De-addiction Physiotherapy Anaesthesiology Medical Social Work Dialysis Centre Dietary

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FACILITIES IN IQRAA HOSPITAL ICU,ICCU Multi Parameter Monitoring System Telemetry System,Seimens Ventilators Infusion Pump NICU Ventilator, Incubator, Cardiac Monitor. Radiant Warmer of Photo Therapy Air-Conditioned Labour Unit Emergency Operation Theatre Complex DAIGNOSTIC FACILITIES Computerised Hi-Tech Lab Spiral CT Scan ECG 3 Channel Computerised Echo-Cardiogram-Colour Doppler Computerized Tread Mill Test Computerized Pulmonary Function test Holter Monitor Vibrometer X-RAY & Fluoroscopy 300 MA & 800 MA Potable X-RAY

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CLINICAL SERVICES

General Medicine General surgery Genecology Neurology Paediatrics Cardiology Endocrinology Dialectology Dermatology & Venereology E.N.T Orthopaedics Urology Paediatric Surgery Plastic & Reconstructive surgery Ophthalmology Dental Psychiatric & De-addiction Physiotherapy Anaesthesiology Medical Social Work Dialysis Centre Dietary

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ORGANISTAION STRUCTURE

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Chapter -3
RESEARCH METHODOLOGY

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CHAPTER III RESEARCH METHODOLOGY

The methodology followed for conducting the study includes the specification of research design, sample design, questionnaire design, data collection and statistical tools used for analyzing the collected data.
3.1 Research design:

The research design used for this study is of the descriptive type. Descriptive research studies are those studies which are concerned with describing the characteristics of a particular individual or a group..
3.2 Sample size:

The sample size consisting of 100 respondents were selected for the study.
3.3 Sampling design:

Since it is difficult to contact the entire population, sampling technique was adopted. The employees were interviewed using convenience sampling techniques.
3.4 Questionnaire design:

Questionnaire was designed in consultation with the administrative officer of Iqraa International Hospital and Research Centre, in such a manner that it would facilitate the respondents to reveal maximum information.
3.5 Data collection:
Primary data: Questionnaire, personal meetings, interview method with the concerned persons will be used to collect the primary data. Secondary data: Offer documents, fact sheets, news papers, magazines published from time to time and Internet, Hospital sources.

3.6 Statistical tools used for analysis:

The collected data were analyzed by using following techniques: Percentage analysis One-way ANOVA

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CHAPTER-4 DATA ANALYSIS AND INTERPRETATION

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Chapter IV
DATA ANALYSIS AND INTERPRETATION
TABLE NO: 1 Table showing gender of the respondents;

Particulars Male Female Total

Frequency 74 26 100

Percent 74.0 74.0 100.0

Valid Percent 74.0 74.0 100.0

Cumulative Percent 74.0 100.0

CHART NO:1

GENDER
80 70 60 Frequency 50 40 30 20 10 0 Male GENDER Female 26 74

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TABLE NO: 2

Table Shows the Monthly Income of the respondents: Particulars Freque ncy 45 31 16 8 100 Percent 8.0 45.0 31.0 16.0 100.0 Valid Percent 8.0 45.0 31.0 16.0 100.0 Cumulative Percent 8.0 53.0 84.0 100

below -Rs.10000 10000-20000 20000-30000 above 30000 Total

CHART NO:2

Monthy Income
45 45 40 35 30 31

Frequency

25 20 15 10 5 0 below-10000 10000-20000 20000-30000 Above-30000 Monthly Income 8 16

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TABLE NO:3 Table shows the Educational Qualification the respondents: Particulars
P.G U.G Total

Frequency 46 54 100

Percent 46.0 54.0 100.0

Valid Percent 46.0 54.0 100.0

Cumulative Percent 46.0 100.0

CHART NO:3

Educational Qualification
56 60 46 50 Frequency 40 30 20 10 0 PG Educational Qualification UG

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TABLE NO;4 Table shows the Marital Status of Respondents: Particulars Married Unmarried Total Frequency 55 45 100 Percent 55.0 45.0 100.0 Valid Percent 55.0 45.0 100.0 Cumulative Percent 55.0 100.0

CHART NO:4.

Marital Status
55 60 45 50 Frequency 40 30 20 10 0 Married Marital Status Unmarried

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TABLE NO: 5. Table shows the years of experience of respondents: Particulars Less than1yr 1-2 yrs 2-3yrs 3-4yrs Above 4yrs Total CHART NO:5. Frequency 8 27 18 25 22 100 Percent 8.0 27.0 18.0 25.0 22.0 100.0 Valid Percent 8.0 27.0 18.0 25.0 22.0 100.0 Cumulative Percent 8.0 34.0 54.0 80.0 100.0

Years of Experience
27 18 25 22

30 25 Frequncy 20 15 10 5 0 Less than 1yrs 8

1-2yrs

2-3yrs Years of Experience

3-4yrs

Above 4yrs

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TABLE NO:6 Working hours are convenient for me? Particulars Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Total CHART NO:6 Frequency 34 32 18 13 3 100 Percent 34.0 32.0 18.0 13.0 3.0 100 Valid Cumulative Percent Percent 34.0 34.0 32.0 66.0 18.0 84.0 13.0 97.0 3.0 100.0 100

Working hours are convenient for me

34 35 30 25 Frequency 20 15 10 5 0 Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree 3 18 13 32

Working hours are convenient for me

Interpretation:

From the above chart and table it is clearly evident that 34% of the respondents strongly agree that working hours are convenient from them and 32% agree with that and 18% neither agree nor disagree and 13%disagree with the working hours and 3% are strongly against working hours.

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TABLE NO:7 I'm happy with my work place? Particulars Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree Total Frequency Percent 30 39 18 8 5 100 30.0 39.0 18.0 8.0 5.0 100.0 Valid Percent 30.0 39.0 18.0 8.0 5.0 100.0 Cumulative Percent 30.0 69.0 87.0 95.0 100.0

CHART NO:7

I'm happy with my work place

39 40 Frequency 30 20 10 0 Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree 30 18 8 5

I'm happy with my work place?

Interpretation:

From the above table it is clear that 30% respondents strongly agree and 39% respondents agree that they are happy with their work place only 13% disagreed and 18% have no idea towards their work place.

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TABLE NO:8 The lightings and other arrangements with office are satisfactory

Particulars Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree Total

Frequency Percent 33 37 18 5 7 100 33.0 37.0 18.0 5.0 7.0 100.0

Valid Percent 33.0 37.0 18.0 5.0 7.0 100.0

Cumulative Percent 33.0 70.0 88.0 93.0 100.0

CHART NO:8

The lightings and other arrangements with office are satisfactory

40 30 20 10 0

33

37 18 5 7

Frequency

Strongly agree

Agree

Neither agree nor Disagree

Disagree

Strongly disagree

The lightings and other arrangements with office are satisfactory

Interpretation:

From the above table its is evident that 33% respondents strongly agree with the lightings and arrangements in the office, 37% agree with that and 12% disagree with the lightings and arrangements and 18% have no idea towards lightings and arrangements.

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TABLE NO:9 I feel I have too much work to do? Particulars Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree Total Frequency Percent 7 9 25 37 22 100 7.0 9.0 25.0 37.0 22.0 100.0 Valid Percent 7.0 9.0 25.0 37.0 22.0 100.0 Cumulative Percent 7.0 16.0 41.0 78.0 100.0

CHART NO:9

I feel I have too much work to do

40 35 30 Frequency 25 20 15 10 5 0 Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree 7 9 25 22 37

I feel I have too much work to do

Interpretation: From the above table it is quite clear that the work load is not high, 37% of the respondents disagreed with the question I feel I have too much work and another 22% strongly disagreed, 18% admits they have too much work and 23% have no idea towards this question.

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TABLE NO:10 safety measures provided by the company? Particulars Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree Total Frequency Percent 28 31 24 11 6 100 28.0 31.0 24.0 11.0 6.0 100.0 Valid Percent 28.0 31.0 24.0 11.0 6.0 100.0 Cumulative Percent 28.0 59.0 83.0 94.0 100.0

CHART NO:10

safety measures provided by the company

35 30 25 Frequency 20 15 10 5 0 Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree 11 6 28 24 31

safety measures provided by the company

Interpretation:

From the above table it is evident that the safety measures provided by the organizations are good as 28 and 31% of the respondents agree with that and only 11& 6% disagreed and 24% neither agreed nor disagreed.

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TABLE NO:11
My relationship with my supervisor is cordial?

Particulars Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree Total

Frequency Percent 30 41 16 6 7 100 30.0 41.0 16.0 6.0 7.0 100.0

Valid Percent 30.0 41.0 16.0 6.0 7.0 100.0

Cumulative Percent 30.0 71.0 87.0 93.0 100.0

CHART NO:11

My relationship with my supervisor is cordial

45 40 35 30 25 20 15 10 5 0

41 30 16 6 7

Frequency

Strongly agree

Agree

Neither agree nor Disagree

Disagree

Strongly disagree

My relationship with my supervisor is cordial

Interpretation:

From the above table it is clear that relationship between employees and their supervisors are cordial because 30% of respondents strongly agreed to it and 41% agreed to it and only 13% disagreed and 16% of respondents have neither agreed nor disagreed.
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TABLE NO:12 My supervisor is not partial? Particulars Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree Total Frequency Percent 18 30 15 19 18 100 18.0 30.0 15.0 19.0 18.0 100.0 Valid Percent 18.0 30.0 15.0 19.0 18.0 100.0 Cumulative Percent 18.0 48.0 63.0 82.0 100.0

CHART NO:12

My supervisor is not partial

30 30 25 Frequency 20 15 10 5 0 Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree 18 15 19 18

My supervisor is not partial

Interpretation: From the above table it is evident that the supervisors are not partial to the employees as 18% strongly agreed and 30% agreed to the question but 19% disagreed and 18% strongly disagreed this level is quite high compared to other questions

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TABLE NO:13 My supervisor considers my idea too while taking decision Particulars Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree Total Frequency Percent 26 43 26 22 33 100 26.0 43.0 26.0 22.0 33.0 100.0 Valid Percent 26.0 43.0 26.0 22.0 33.0 100.0 Cumulative Percent 26.0 69.0 95.0 97.0 100.0

CHART NO:13 My supervisor considers my idea too while taking decision

43 45 40 35 30 25 20 15 10 5 0 33 26 26 22

Frequency

Strongly agree

Agree

Neither agree nor Disagree

Disagree

Strongly disagree

My supervisor considers my idea too while taking decision

Interpretation: From the above table it is clear that 26 and 42% of the respondents agree that supervisors consider their employees ideas also and only 5% disagreed and 26% neither agreed nor disagreed.

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TABLE NO: 14 I'm satisfied with the support from my co-workers Particulars Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree Total Frequency Percent 21 47 16 9 7 100 21.0 47.0 16.0 9.0 7.0 100.0 Valid Percent 21.0 47.0 16.0 9.0 7.0 100.0 Cumulative Percent 21.0 68.0 84.0 93.0 100.0

CHART NO: 14 I'm satisfied with the support from my co-workers

47 50 40 30 20 10 0 Frequency 21

16

Strongly agree

Agree

Neither agree nor Disagree

Disagree

Strongly disagree

I'm satisfied with the support from my co-workers

Interpretation: From the above table it is clear that relation with co-workers is quite good as nearly 68% of the respondents agree that they are satisfied with support from co-workers and only 15% disagreed and 16% have no answer to this.

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TABLE NO:15
Table showing People here have concern over one another and tend to help one Another of the respondents?

Particulars Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree Total

Frequency Percent 26 41 19 9 5 100 26.0 41.0 19.0 9.0 5.0 100.0

Valid Percent 26.0 41.0 19.0 9.0 5.0 100.0

Cumulative Percent 26.0 67.0 86.0 95.0 100.0

CHART NO:15 Table showing People here have concern over one another and tend to help one Another
50 40 Frequency 30 20 10 0 Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree 26 19 9 5 41

Table showing People here have concern over one another and tend to help oneAnother

Interpretation: From the above table it is clear that in this organization people have concern over each other as 26% strongly agreed and 41% agreedand only 14% disagreed and 19% neither agreed nor disagreed.

[43]

TABLE NO: 16 I'm satisfied with the refreshment facilities? Particulars Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree Total Frequency Percent 9 20 30 26 15 100 9.0 20.0 30.0 26.0 15.0 100.0 Valid Percent 9.0 20.0 30.0 26.0 15.0 100.0 Cumulative Percent 9.0 29.0 59.0 85.0 100.0

CHART NO:16

I'm satisfied with the refreshment facilities

30 30 25 Frequency 20 15 9 5 0 Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree 10 20 15 26

I'm satisfied with the refreshment facilities

Interpretation: From the above table it is clear that the employees are not satisfied with the refreshment facilities offered by the company as 26% of respondents disagreed and 15% strongly disagreed and 30% neither agreed nor disagreed and only 29% agreed.

[44]

TABLE NO:17 We are provided with the rest and lunch room and they are good Particulars Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree Total Frequency Percent 8 16 22 34 20 100 8.0 16.0 22.0 34.0 20.0 100.0 Valid Percent 8.0 16.0 22.0 34.0 20.0 100.0 Cumulative Percent 8.0 24.0 46.0 80.0 100.0

CHART NO:18 We are provided with the rest and lunch room and they are good
34 35 30 Frequency 25 20 15 10 5 0 Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree 8 16 22 20

We are provided with the rest and lunch room and they are good

Interpretation: From the above table it is quite evident that 24% strongly disagreed and 30% of the respondents disagreed and 22% neither agreed nor disagreed and only 24% of the respondents are satisfied with the rest and lunch room provided.

[45]

TABLE NO:18 The parking space for our vehicles are satisfactory? Particulars Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree Total Frequency Percent 32 24 31 4 9 100 32.0 24.0 31.0 4.0 9.0 100.0 Valid Percent 32.0 24.0 31.0 4.0 9.0 100.0 Cumulative Percent 32.0 37.0 57.0 69.0 100.0

CHART NO:18 The parking space for our vehicles are satisfactory
35 30 24 25 Frequency 20 15 9 10 4 5 0 Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree 32 31

The parking space for our vehicles are satisfactory

Interpretation: From the above table it is clear that respondents are not satisfied with the parking facilities provided by the company as 31% of respondents strongly disagreed and 32% of respondents disagreed and only 13% of respondents are satisfied with the parking facilities and 24% have neither agreed nor disagreed.

[46]

TABLE NO:19 I'm satisfied with the first aid facilities Frequen cy 31 31 21 12 5 100 Valid Percent 31.0 31.0 21.0 12.0 5.0 100.0 Cumulati ve Percent 31.0 62.0 83.0 95.0 100.0

Particulars Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree Total

Percent 31.0 31.0 21.0 12.0 5.0 100.0

CHART NO:19
I'm satisfied with the first aid facilities
35 30 25 Frequency 20 15 10 5 0 Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree 12 5 21

31

31

I'm satisfied with the first aid facilities

Interpretation: From the above table it is clear that employees are not satisfied with the first aid facilities as more than 52% ( 31% disagree and 21% strongly disagree) disagreed and only 17% agreed and 31% of respondents neither agreed nor disagreed.

[47]

TABLE NO:20 Satisfied with the loan facilities and other personal welfare faclities offered by the organisation. Valid Percent 7.0 12.0 30.0 34.0 17.0 100.0 Cumulati ve Percent 7.0 19.0 49.0 83.0 100.0

Particulars Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree Total

Frequency Percent 7 12 30 34 17 100 7.0 12.0 30.0 34.0 17.0 100.0

CHART NO;20
Satisfied with the loan facilities and other personal welfare faclities
34 35 30 25 Frequency 20 15 10 5 0 Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree 7 12 17 30

Satisfied with the loan facilities and other personal welfare faclities

Interpretation:

From the above table it is quite clear that respondents are not satisfied with the loan facilities offered by the organization as 34% of respondents disagree and 17% of respondents strongly disagree 30% of respondents neither agree nor disagree and only 19% are satisfied with the loan facilities.

[48]

TABLE NO:21 I fell I'm paid a fair amount for the work I do Valid Frequency Percent Percen t 15 15.0 15.0 39 39.0 39.0 25 25.0 25.0 13 13.0 13.0 8 8.0 8.0 100 100.0 100.0 Cumulative Percent 15.0 54.0 79.0 92.0 100.0

Particulars Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree Total

CHART NO:21
I fell I'm paid a fair amount for the work i do
39 40 35 30 25 20 15 10 5 0 25 15 13 8

Frequency

Strongly agree

Agree

Neither agree nor Disagree

Disagree

Strongly disagree

I fell I'm paid a fair amount for the work i do

Interpretation:

From the above table it is evident that the respondents are satisfied with their salary as 39% agree and 15% strongly agree. Only `3% disagree and 8% strongly disagree, 25% neither agree nor disagree.

[49]

TABLE NO:22 I'm satisfied with the chances for my promotion Particulars Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree Total Frequency Percent 27 43 13 9 8 100 27.0 43.0 13.0 9.0 8.0 100.0 Valid Percent 27.0 43.0 13.0 9.0 8.0 100.0 Cumulative Percent 27.0 70.0 83.0 92.0 100.0

CHART NO:22
I'm satisfied with the chances for my promotion
50 40 Frequency 30 20 10 0 Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree 27 13 43

I'm satisfied with the chances for my promotion

Interpretation:

From the above table it is quite clear that employees are satisfied with their chances for promotion as 43% agree and 27% strongly agree. Only 9% disagree and 8% strongly disagree, 13% neither agree nor disagree.

[50]

TABLE NO:23 The salary we receive are good as other organizations offer pay to their employees Particulars Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree Total Frequency Percent 27 37 26 6 4 100 27.0 37.0 26.0 6.0 4.0 100.0 Valid Percent 27.0 37.0 26.0 6.0 4.0 100.0 Cumulative Percent 27.0 64.0 90.0 96.0 100.0

CHART NO:23

The salary we receive are good as other organizations offer pay to their employees
40 35 30 25 20 15 10 5 0 37 27 26

Frequency

Strongly agree

Agree

Neither agree nor Disagree

Disagree

Strongly disagree

The salary we receive are good as other organizations offer pay to their employees

Interpretation:

From the above table it is quite clear that the salary in this organization is at par to the industry as 37% agree and 27% strongly agree. Only 6% disagree and 4% strongly disagree, 26% neither agree nor disagree.

[51]

TABLE NO:24 I'm satisfied with the allowances provided by the organization Valid Percent 19.0 42.0 21.0 11.0 7.0 100.0 Cumula tive Percent 19.0 61.0 82.0 93.0 100.0

Particulars Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree Total

Frequency Percent 19 42 21 11 7 100 19.0 42.0 21.0 11.0 7.0 100.0

CHART NO:24

I'm satisfied with the allownaces provided by the organization

45 40 35 30 Frequency 25 20 15 10 5 0 Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree 11 7 19 21 42

I'm satisfied with the allownaces provided by the organization

Interpretation:

From the above table it is clear that the employees are satisfied with the allowances and other benefits provided by the organization as 42% agree and 19% strongly agree. Only 11% disagree and 7% strongly disagree, 21% neither agree nor disagree.

[52]

TABLE NO:25 I feel my boss motivate me to achieve the organizational goals Particulars Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree Total Frequency Percent 11 33 25 22 9 100 11.0 33.0 25.0 22.0 9.0 100.0 Valid Percent 11.0 33.0 25.0 22.0 9.0 100.0 Cumulative Percent 11.0 44.0 69.0 91.0 100.0

CHART NO:25

I feel my boss motivate me to achieve the organizational goals

35 30 Frequency 25 20 15 10 5 0 Strongly Agree Neither agree Disagree Strongly agree nor Disagree disagree I feel my boss motivate me to achieve the organizational goals 11 9 33 25

22

Interpretation:

From the above table it is evident that employees boss are motivating to achieve organizational goals as 33% agree and 11% strongly agree. 22% disagree this is quite high compared to other factors and 9% strongly disagree and 25% neither agree nor disagree.

[53]

TABLE NO:26 My supervisor motivates me to increase my efficiency at times when i'm not productive Valid Percent 18.0 44.0 18.0 13.0 7.0 100.0 Cumulativ e Percent 18.0 62.0 80.0 93.0 100.0

Particulars Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree Total

Frequency Percent 18 44 18 13 7 100 18.0 44.0 18.0 13.0 7.0 100.0

CHART NO:26

My supervisor motivates me to increase my efficiency at times when i'm not productive

50 Frequency 40 30 20 10 0 Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree 18 18 13 7 44

My supervisor motivates me to increase my efficiency at times when i'm not productive

Interpretation:

From the above table it is evident that employees boss motivates the employee when he is unproductive and help him to be productive as 44% agree and 18% strongly agree. Only 7% strongly disagree and 7%disagree, 18% neither agree nor disagree.

[54]

TABLE NO:27 Communication seems good within this organization Particulars Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree Total Frequency Percent 26 39 17 10 8 100 26.0 39.0 17.0 10.0 8..0 100.0 Valid Percent 26.0 39.0 17.0 10.0 8.0 100.0 Cumulative Percent 26.0 65.0 82.0 92.0 100.0

CHART NO:27
Communication seems good within this organization
39 40 35 30 Frequency 25 20 15 10 5 0 Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree 17 10 8 26

Communication seems good within this organization

Interpretation:

From the above table it is clear that communication seems good in this organization as 39% agree and 26% strongly agree. Only 10% disagree and 8% strongly disagree. 17% neither agree nor disagree.

[55]

TABLE NO: 28 Work assignments are explained clearly to me Particulars Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree Total Frequency Percent 17 41 15 17 10 100 17.0 41.0 15.0 17.0 10.0 100.0 Valid Percent 17.0 41.0 15.0 17.0 10.0 100.0 Cumulative Percent 17.0 58.0 73.0 90.0 100.0

CHART NO: 28
Work assignments are explained clearly to me

50 Frequency 40 30 20 10 0 Strongly agree 17

41

15

17 10

Agree

Neither agree nor Disagree

Disagree

Strongly disagree

Work assignments are explained clearly to me

Interpretation:

From the above table it is evident that respondents are quite happy with the way work assignments are explained as 41% agree and 17% strongly agree. Only 10% strongly disagree and 17% agree, 15% neither agree nor disagree.

[56]

TABLE NO: 29 I love my job and to work in this organization Valid Percent 19.0 38.0 20.0 14.0 9.0 100.0 Cumulati ve Percent 19.0 57.0 77.0 91.0 100.0

Particulars Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree Total

Frequency Percent 19 38 20 14 9 100 19.0 38.0 20.0 14.0 9.0 100.0

CHART NO: 29
I love my job and to work in this organization

38 40 Frequency 30 20 10 0 Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree 19 20 14 9

I love my job and to work in this organization

Interpretation:

From the above table it is clear that employees love their job as 38% agree for this question and 19% strongly agree. Only 9% strongly disagree and 14% disagree, 20% neither agree nor disagree.

[57]

TABLE NO:30 My work life is meaningful Valid Percent 25.0 40.0 16.0 7.0 12.0 100.0 Cumulati ve Percent 25.0 65.0 81.0 88.0 100.0

Particulars Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree Total

Frequency Percent 25 40 16 7 12 100 25.0 40.0 16.0 7.0 12.0 100.0

CHART NO:30

My work life is meaningful

40 40 Frequency 30 20 10 0 Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree 25 16 7 12

My work life is meaningful

Interpretation:

From the above table it is clear that respondents feel that their job is meaningful for them as 40% agree and 25% strongly agree. Only 7% disagree and 12% strongly disagree, 16% neither agree nor disagree

[58]

TABLE NO:31 I consider that my work is valuable in attaining my organizational goals Valid Percent 25.0 47.0 12.0 7.0 9.0 100.0 Cumulativ e Percent 25.0 72.0 84.0 91.0 100.0

Particulars Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree Total

Frequency Percent 25 47 12 7 9 100 25.0 47.0 12.0 7.0 9.0 100.0

CHART NO:31

I consider that my work is valuable in attaining my organizational goals

47 50 40 30 20 10 0 Frequency 25 12 7 Disagree 9

Strongly agree

Agree

Neither agree nor Disagree

Strongly disagree

I consider that my work is valuable in attaining my organizational goals

Interpretation:

From the above table it is quite clear that most respondents feel that their job is contributing for organizational goals as 47% agree and 25% strongly disagree. Only 9% strongly disagree and 7% disagree, 12% neither agree nor disagree.

[59]

TABLE NO:32 I have adequate opportunity to use my ability Particulars Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree Total Frequency Percent 12 30 24 21 13 100 12.0 30.0 24.0 21.0 13.0 100.0 Valid Percent 12.0 30.0 24.0 21.0 13.0 100.0 Cumulative Percent 12.0 42.0 66.0 87.0 100.0

CHART NO:32
I have adequate opportunity to use my ability

30 30 25 20 15 10 5 0 24 12 21 13 Frequency

Strongly agree

Agree

Neither agree nor Disagree

Disagree

Strongly disagree

I have adequate opportunity to use my ability

Interpretation:

From the above table it is quite clear that respondents have adequate opportunity to use their ability as 30% agree and 12% disagree Only 13% strongly disagree and 21% disagree and 24% neither agree nor disagree.

[60]

TABLE NO: 33 Overall I'm satisfied with my job Particulars Strongly agree Agree Neither agree nor Disagree Disagree Strongly disagree Total Frequency Percent 21 50 15 12 2 100 21.0 50.0 15.0 12.0 2.0 100.0 Valid Percent 21.0 50.0 15.0 12.0 2.0 100.0 Cumulative Percent 21.0 71.0 86.0 98.0 100.0

CHART NO:33

Overall I'm satisfied with my job

50 50 40 30 20 10 0 Frequency

21

15

12 2

Strongly agree

Agree

Neither agree nor Disagree

Disagree

Strongly disagree

Overall I'm satisfied with my job

Interpretation:-

From the above table it is evident that Overall satisfactions of the respondents are good as 50 % agree and 21% strongly agree. Only 2 % strongly disagree and 12% disagree and 15% neither agree nor disagree.

[61]

ONE WAY ANOVA

ANOVA Table: ANOVA Table represents the various result obtained while carrying out the Analysis of Variance.

H0:

There is no significant difference among respondents of various experience groups with regard to Environment and nature of work factor.
H1:

There is significant difference among respondents of various experience groups with regard to Environment and nature of work factor
Table No: 34 Environment and Nature of Works ANOVA
Source of Variation Sum of Squares Degree of Freedom Mena Square F Ratio Significant

Between Groups Within Groups

TOTAL

.591 30.168 30.758

4 95 99

.148 .318 .465 .761

Interpretation: Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says, there is no significant inference among respondents of various experience with respect to environment and nature of work.

[62]

H0:

There is no significant difference among respondents of various experience groups with regard to the factor Relationship with supervisors and colleagues.
H1:

There is significant difference among respondents of various Experience groups with regard to the factor Relationship with supervisors and colleagues.

Table No: 35 Relationship with supervisors and colleagues: ANOVA

Source of Variation Sum of Squares Degree of Freedom Mena Square F Ratio Significant

Between Groups Within Groups

TOTAL

1.199 22.376 23.576

4 95 99

.300 1.273 .236 286

Interpretation: Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says, there is no significant difference among respondents of various experience with respect to Relationship with supervisors and colleagues.

[63]

H0: There is no significant difference among respondents of various experience groups with regard to the factor Welfare facilities. H1: There is significant difference among respondents of various experience groups with regard to the factor Welfare facilities Table No: 36 Welfare facilities
ANOVA Source of Variation Sum of Squares Degree of Freedom Mena Square .435 1.441 .227 .302 F Ratio Significant

Between Groups Within Groups

TOTAL

1.741 28.699 30.440

4 95 99

Interpretation: Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says, there is no significant difference among respondents of various experience with respect to welfare facilities.

[64]

H0:

There is no significant difference among respondents of various experience groups with regard to the factor Pay and Promotion H1: There is significant difference among respondents of various experience groups with regard to the factor Pay and Promotion Table No: 37 Pay and Promotion
ANOVA Source of Variation Sum of Squares Degree of Freedom Mena Square .787 2.135 .082 .369 F Ratio Significant

Between Groups Within Groups

TOTAL

3.148 35.017 38.165

4 95 99

Interpretation: Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says, there is no significant difference among respondents of various experience with respect to Pay and promotion.

[65]

H0: There is no significant difference among respondents of various experience groups with regard to the factor Communication and Motivation. H1: There is significant difference among respondents of various experience groups with regard to the factor Communication and Motivation. Table No: 38 Communication and Motivation ANOVA
Source of Variation Sum of Squares Degree of Freedom Mena Square .234 .652 .627 .234 F Ratio Significant

Between Groups Within Groups

TOTAL

937 34.100 35.037

4 95 99

Interpretation: Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says, there is no significant difference among respondents of various experience with respect to communication and motivation.

[66]

H0: There is no significant difference among respondents of various experience groups with regard to Job Factors. H1: There is significant difference among respondents of various experience groups with regard to Job Factors. Table No: 39 Job factor
Source of Variation Sum of Squares

ANOVA

Degree of Freedom

Mena Square

F Ratio

Significant

Between Groups Within Groups

TOTAL

1.437 39.360

4 95

.359 .867 .414 .487

40.798

99

Interpretation: Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says, there is no significant difference among respondents of various experience with respect to Job factors

[67]

H0: There is no significant difference among respondents of various Age groups with regard to Job Factors. H1: There is significant difference among respondents of various Age groups with regard to Job Factors. Table No: 40 Job factor
Source of Variation Sum of Squares

ANOVA
Degree of Freedom Mena Square

F Ratio

Significant

Between Groups Within Groups

TOTAL

.007 40.790

2 97

.004 .009 .421 .991

40.798

99

Interpretation: Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says, there is no significant difference among respondents of various age groups with respect to Job factors.

[68]

H0: There is no significant difference among respondents of various genders with regard to Job Factors. H1: There is significant difference among respondents of various genders with regard to Job Factors. Table No: 41 Job factor
Source of Variation Sum of Squares

ANOVA

Degree of Freedom

Mena Square

F Ratio

Significant

Between Groups Within Groups

TOTAL

.036 40.762

1 98

.036 .086 .416 .770

40.798

99

Interpretation: Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says, there is no significant difference among respondents of various genders with respect to Job factors.

[69]

CHAPTER- 5 FINDINGS & SUGGESTIONS

[70]

CHAPTER- V

Descriptive Statistics
Particulars
Environment and nature of work Relationship with supervisors and colleagues Welfare facilities Pay and promotion Communication & motivation Job factors N 100 100 Minimum 1.40 1.00 Maximum 4.20 3.80 Mean 2.4960 2.3620 Std. Deviation .55740 .48799

100 100 100 100

2.00 1.00 1.25 1.20

4.60 4.00 4.00 4.40

3.4600 2.3900 2.5725 2.5400

.55450 .62089 .59490 .56174

5.1 Findings
The descriptive statistics table helps us to derive satisfaction level of Employees on various factors: The respondents are satisfied with the environment and nature of work Factors as their mean value is near to 2.50 The respondents relationship with the superiors and colleagues are quite good as their mean value is 2.36 is an agreeable level. The Respondents are not provided with proper welfare facilities thats the reason the mean value is quite high at 3.46 levels which is disagree level. The communication and motivation of employees by their superiors in this organization is reasonable as the mean value is 2.57. The Pay and promotion activities in this organization is also good as their mean value is 2.4 The Respondents are overall satisfied with their job as their mean value is 2.54 which is an agreeable level.

[71]

The Parking facilities provided by the organization are not good thats why most respondents disagree with this question. The refreshment facilities are also need to be improved because most of the employees are dissatisfied on this factor. The Rest room facilities in the hospital are not good and they are not satisfied with the lunch facilities

5.2 Suggestions:
From my two months of project experience in IQQRA Hospital, I would like to give the following suggestions. Respondents are not satisfied with the parking facilities provided by the hospital authority, so the hospital management takes this into consideration Respondents are not satisfied with the available refreshment facilities in the hospital, so the authority also looks into this seriously The employees are strongly disagreeing with their present rest room facilities in the hospital. The hospital management takes this into account for better productivity of the employees Hospital should development give more important to Research &

Conduct work evaluation of employees monthly, quarterly or yearly. Make a chance to employees to express their views, ideas and problem facing in working area Provide motivation, training and value added services for improve the productivity and efficiency of the employees.

[72]

CHAPTER-6 CONCLUSION

[73]

CONCLUSION
Job Satisfaction is the favorableness or un-favorableness with which the employee views his work. It expresses the amount of agreement between ones expectation of the job and the rewards that the job provides. Job Satisfaction is a part of life satisfaction. The nature of ones environment of job is an important part of life as Job Satisfaction influences ones general life satisfaction. Job Satisfaction, thus, is the result of various attitudes possessed by an employee. In a narrow sense, these attitudes are related to the job under condition with such specific factors such as wages. Supervisors of employment, conditions of work, social relation on the job, prompt settlement of grievances and fair treatment by employer In IQQRA International hospital if we look into overall satisfaction f employees it comes nearly 50% of employees are fully satisfied with their job and working environment. In this hospital employees are satisfied with their job expect some cases available canteen facilities, rest room facilities and parking facilities etc. But otherwise the task assignment to the each workers are in right manner and also they are satisfies with that also. Within short span of time the IQQRA Hospital has achieved a well position in Calicut District as well as in Kerala with its distinguishable services . It sure that the in future the hospital management will find out a good solution for the problem which I have mentioned above. I wish every success to the hospital

[74]

BIBLIOGRAPHY
Text Books: Job satisfaction Job Satisfaction and Motivation Job Satisfaction and Productivity Organization Behavior Hospital & Health Service Administration Robert Hoppock Linda Evans Suresh Srivastva Fred Luthans American College Hospital Administration

Websites:

www.humanlinks.com www.wikipedia.org

[75]

ANNEXURE
Questionnaire A study on Job Satisfaction of Employees in IQRA INTERNATIONAL HOSPITAL I am Mr.Ratheesh.D, student of JDT Islam College of Arts & Science, Vellimadukunnu.As part of my academic course curriculum of BBA, I am doing this project. It is observed that the overall JOB SATISFACTION of this organisation and to helps the managers in their planning and decision making process. Here I have made an attempt by designing the following survey questionnaire. This survey should take approximately 10 minutes of your time to complete. Please respond candidly to the questions. Confidentiality of your opinions / views would be maintained. Thank you, in advance, for your time and participation. Inspite of your busy schedule.

Please fill the following Details:

(Please wherever applicable)

1. Name: 2. Age: 3. Gender: Male Female 5. Department: ............................................................................... 4. Monthly Income: Below Rest. 10,000 Above 30,000 5. Education Qualification: Under Graduation Post Graduation 10,000- 20000 20,000-30000

6. Marital Status: Married Unmarried 7. Years of experience: Less than 1 year years

1-2 years

2-3 years

3-4 years

above

[76]

Please Indicate Your Level Of Agreement In Connection With Various Factors:

(Please in the boxes below.)

Work Environment and nature of work

S.No

Particulars
The amount of work I am expected to do on job is reasonable. Working hours are convenient for me Im happy with my work place The lighting and other arrangements in the office are satisfactory I feel I have too much work to do Im satisfied with the safety measures provided in my work place.

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

1 2 3 4 5

Relationship with supervisors and colleagues:

Sl.No Particulars
My relationship with my supervisor is cordial My supervisor is not partial My supervisor considers my ideas too while making decision Im satisfied with the support from my co-workers
Strongly agree Agree Neither agree nor disagree Disagree Strongly Disagree

10

11

People here have concern for one another and tend to help one another Welfare Facilities.

[77]

Welfare Facilities
Sl.No
12

Particulars
Im satisfied with the refreshment facilities We are provided with the rest and lunch room and they are good The parking facilities provided for our vehicles are satisfactory Im satisfied with the first aid facilities Im satisfied with the Loan facilities and other personal welfare benefits offered by organisation.

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

13

14 15

16

Pay and promotion

S. No
17

Particulars
I feel Im being paid a fair amount for the work I do Im satisfied with my chances for promotion The salaries we receive are good as other organizations pay to their employees. Im satisfied with the allowances provided by my organization

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

18

19

20

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Communication and motivation:

Sl.No
21

Particulars
I have adequate information available which enable me to do my job well. I feel that my Boss motivate me to achieve the organization goal My supervisor motivates me to increase my efficiency at times when Im not productive Communication seem good within this organization Work assignments are explained clearly to me

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

22

23

24

25

Job factors:
Sl.No Particulars I love my job and to work in this organization My work life is meaningful I consider that my work is valuable in attaining my organizational goals I have adequate opportunity to use my ability Overall, Im satisfied with my job
Strongly agree Agree Neither agree nor disagree Disagree Strongly Disagree

26 27 28

29

30

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Any other suggestion and remarks, views and opinion (Mandatory to write) Sl.No
1

Particulars
Career Opportunity Compensation Reward Leadership Communication Gap

Comment

Date: ............................. Place: ............................

Signature

[80]