Frequently Asked Questions Tatkal Booking

Frequently Asked Questions Page 1 of 2
Frequently Asked Questions
Tatkal Booking
1. What are the various classes of travel available in Tatkal?

2. Can I select ladies or general quota along with tatkal quota?
3. How can I use the internet reservation facility to book Tatkal quota?
4. What are the concesions available in Tatkal scheme?
5. How much extra should I pay for my ticket?
6. When I can book a tatkal I-ticket and e-ticket ?
7. Can I book tatkal ticket from all locations?
8. Can I book tatkal I-ticket to all places of delivery provided in irctc site?
9. What are the rules for cancellation?
10. How can I get in touch with IRCTC?
1. What are the various classes of travel available in Tatkal?
A. Tatkal bookings are allowed in all classes except First AC and Executive class.
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2. Can I select ladies or general quota along with tatkal quota?
A. Ladies and general quota cannot be opted for along with Tatkal quota.
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3. How can I use the internet reservation facility to book Tatkal quota?
A. You have to select the Tatkal check box in the 'Plan my travel' page along with other details for
booking tatkal ticket. For some tarins/class/locations Tatkal quota maynot be available .Please
check the availability before proceeding further.
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4. What are the concesions available in Tatkal scheme?
A.No concession is allowed in Tatkal Booking.
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5. How much extra should I pay for my ticket?
A.
Class Tatkal Charges
Non –Peak season Peak season
Journey between 1st Feb. Journey between 1st
and 31st Mar. Apr. and 31st July
Journey between 1st Aug. Journey between 1st
and 31st Aug. Sept. and 31st Jan.
2 AC 200 300
3AC 200 300
AC CC 75 150
SL 75 150
http://www.irctc.co.in/TatkalFaq.html 10/2/2009
Frequently Asked Questions Page 2 of 2
Note:-Trains and classes with average utilization of 80% and above from April to September shall
be realized uniform tatkal charges applicable for the peak period.
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6.When I can book a tatkal I-ticket and e-ticket ?
A. Tatkal tickets can be booked upto two days in advance.
Tatkal e-ticket can be booked for selected trains two days in advance upto chart preperation.
E-tickets can be booked on the opening day from 8.00 am onwards.
eg- If - today is 1st august,3rd August will be the opening day.
Ticket booking starts from 8 AM for the opening day.
For journey on 1st August,2nd August,E-ticket booking starts from 5 AM onwards.
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7.Can I book tatkal ticket from all locations?
A. Tatkal tickets can be booked only from source station to destination station and from remote
station having Tatkal quota to destination with boarding facility from intermediate station. For some
trains/class/locations Tatkal quota may not be available. Please check the availability before
booking.
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8.Can I book tatkal I-ticket to all places of delivery provided in irctc site?
A.No, Tatkal I-Tickets cannot be booked. Only Tatkal E-Tickets can be booked.
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9. What are the rules for cancellation?
A.A flat refund of 25% of total fare charged on ticket,excluding Tatkal Charges is granted on
cancellation of confirmed Tatkal tickets, which are cancelled up to 24 hrs. before the schedule
departure of train. No refund on confirmed Tatkal tickets when cancelled within 24 hrs.of the
schedule departure of train. For contingent cancellation & waitlisted Tatkal ticket
cancellations,charges will be deducted as per existing Railway rules.
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10. How can I get in touch with IRCTC?
A. You can reach us at care@irctc.co.in.Do contact us at 24X7 Hrs. Customer Support at 011-
23340000, MON - SAT(10 AM - 6 PM) 011 - 23345500/ 4787/ 4773/ 5800/ 8539/ 8543, Chennai
Customer Care 044 - 25300000
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http://www.irctc.co.in/TatkalFaq.html 10/2/2009
Procedure for Cancellation of tickets booked on the Internet Page 1 of 4

1. What Document/I-Card required to book e-Ticket?
2. How can I make payment to book e-ticket?
3. How can I cancel e-ticket and how will I get refund?
4. How can I cancel e-ticket after preparation of chart?
What happens if after preparation of chart my ticket remains in RAC and I don't
5.
want to travel?
6. What if I forget to carry Photo Identity card?
7. How to postpone/prepone journey?
8. How to change name of passenger?
9. Can partial cancellation be done?
10. Can I book break -journey ticket?
11. Can I book student/other concession ticket?
12. What is Tatkal Ticket?
13. How much extra should I pay for my e-ticket?
1. What Document/I-Card required to book e-Ticket?

A. The user is not required to give any input of the photo identity card details of any
of the passengers while booking the ticket. However he shall have to carry and show
one of following identity card of any of the passengers in original while travelling.
The following photo identity cards are considered valid.
Voter Identity Card
Passport
PAN card
Driving License
Photo identity cards issued by Central/State Government for their
employees
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2. How can I make payment to book e-ticket?

A. ICICI Payment Gateway(For VISA and MASTER credit cards), direct debit option
(Internet Banking) of major Banks and a cash card option (ITZ cash) are available to
book e-tickets.
Payment by credit cards:
1. Gateway No. 1 (Operated by ICICI Bank):
Payments through any Master / Visa credit cards (Not International credit cards)
issued by any bank / HDFC, ICICI, AXIS, SBI, KVB(Karur Vysya Bank) Visa debit
cards(only)
Transaction charges of 1.8% 1.8% on the total transaction value will be levied by
the card issuing bank.
i.ICICI Bank 3 monthly instalment Scheme :
Pay back in 3 EMIs with ICICI Bank Credit Cards. Rs.379.84 per Rs.1000.
Transaction charges 4.65% per Transaction.
http://www.irctc.co.in/etktfaq.html 10/2/2009
ii. Citibank 3 monthly instalment Scheme:

Payments through Citibank Credit Cards & Diners Club Credit Cards
Transaction charges of 2.8% on the total transaction value will be levied by the
Citibank. EMI will be automatically charged to your monthly Credit Card statement.
iii. American Express Bank Payment Gateway :
Transaction Charges of 1.8% on the total transaction value will be levied for Cards
issued by American Express Bank. Transaction charges for American Express Cards
issued by any other bank (eg. ICICI Bank) will be as applied by the issuing bank.
iv. HDFC Payment Gateway :
Payments through any Master / Visa credit cards (Not International credit cards)
issued by any bank / HDFC, AXIS, SBI, KVB(Karur Vysya Bank) Visa debit cards
(only)
Transaction Charges of 1.8% on the total transaction value will be levied by the
card issuing bank.
v. AXIS PG :
For all Master / Visa credit cards issued by any bank.Transaction charges of 1.65%
on the total transaction value will be levied by the card issuing bank.
2. Payment through Direct Debit facility of Internet Banking option of
1. ICICI Bank - Transaction charges of Rs. 10/-+service tax as applicable on per
transaction.
2. HDFC Bank - Transaction charges of Rs. 10/- per transaction.
3. IDBI Bank - Transaction charges of Rs. 10/- per transaction.
4. Citibank Debit - Transaction charge is Rs. 10/- per transaction.
5. Bank Of Punjab Direct Debit - Transaction charges Nil.
6. OBC Direct Debit - Transaction charges of Rs. 10/- per transaction, At select
branches of OBC.
7. AXIS Bank - Transaction charges of Rs. 10/- + Taxes.
8. State Bank Of India Direct Debit - Transaction charges of Rs. 10/- per transaction.
9. Centurion Bank Direct Debit - No Transaction charges levied.
10. PNB Net Banking - No Transaction charges levied.
PNB-Debit card - Transaction charges of RS.10/- per transaction.
11. ABN-AMRO Bank Direct Debit - No Transaction charges levied.
12. Corporation Bank Direct Debit - Transaction charges of Rs.12/- per transaction.
13. Federal Bank Direct Debit - No Transaction charges levied.
14. Syndicate Bank Direct Debit - No Transaction charges levied.
15. ITZ Cash Direct Debit - Transaction charges of 1.8%.
16. Union Bank of India Direct Debit - No Transaction charges is levied by Union
Bank Of India.
17. IndusInd Bank Direct Debit - No Transaction charges is levied by IndusInd Bank.
18. Andhra Bank Debit - Transaction charges of Rs. 10/- per transaction.
19. Icash card - Transaction charges of RS. 2.50/- per transaction.
20. Karnataka Bank Direct Debit - No Transaction charges levied.
21. Done Card - Transaction charges of Rs. 5/- per transaction.
22. State Bank Of India Debit Card - Transaction charges of Rs. 10/- per transaction.
23. HDFC BANK DEBIT CARD - Transaction charge of 1.8% of the Total Transaction
value.
24. Bank of Rajasthan - Transaction charges of RS.15/- per transaction.
25. Bank of India - No Transaction charges is levied by Bank of India
26. SBI Associates - Transaction charges of RS.10/- per transaction.
27. Indian Bank - Transaction charges of RS.10/- per transaction.
28. Canara Bank - Transaction charges of RS.10/- per transaction.
29.Bank of Baroda- No Transaction charges levied.

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3. How can I cancel e-ticket and how will I get refund?
A. . E-Tickets (Reservations) can be cancelled only through Internet till Chart
preparation of the train and it is not allowed at face to face Railway Counters. If the
user wishes to cancel his e-Ticket, he can do so till the time of chart preparation for
the train (which is normally 4 hours before the scheduled departure of the train from
the train starting station) through the Internet. He can log on to www.irctc.co.in and
go to Booked Tickets link and select the ticket to be cancelled and can initiate the
cancellation by selecting the passengers to be cancelled. Cancellation would b e
confirmed online and the refund would be credited back to the account used for
booking as for normal Internet tickets. If there is any partial cancellation of ticket
please ensure that the modified ticket (Electronic Reservation Slip) is printed
separately as for the original ticket.
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4. How can I cancel e-ticket after preparation of chart?
A.For any claims on e-tickets to be cancelled after the preparation of Reservation
charts, the user has to send an email at the earliest possible time to
etickets@irctc.co.in giving full details of the ticket and stating the claim, which would
then be processed by IRCTC with the Railway administration offline and refunds as
sanctioned by the Railway administration would be credited back to the user's
account.
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5. What happens if after preparation of chart my ticket remains in RAC and I don't
want to travel?
A.. If the user wishes to cancel his e-Ticket, he can do so till the time of chart
preparation for the train (which is normally 4 hours before the scheduled departure
of the train from the train starting station) through the Internet. No cancellation of
e-ticket is permitted on-line after the chart preparation.For any claims on e-tickets
to be cancelled after the preparation of Reservation charts, the user has to send an
email at the earliest possible time to etickets@irctc.co.in giving full details of the
ticket and stating the claim, which would then be processed by IRCTC with the
Railway administration offline and refunds as sanctioned by the Railway
administration would be credited back to the user's account.
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6.What if I forget to carry Photo Identity card?
A. . One of the passenger booked on an E-ticket in a PNR is required to present any
of the five identity cards noted below in original during the train journey and same
will be accepted as a proof of identity failing which the passenger will be treated as
travelling without ticket and shall be dealt as per extant Railway Rules. Valid Ids:-
Voter Identity Card, / Passport / PAN Card / Driving License / Photo ID card issued
by Central / State Govt.
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7. How to postpone/prepone journey?
A.This can be done on line by cancelling the original ticket and booking a fresh
ticket.
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8. How to change name of passenger?
A. To know the procedure of changing the name of passenger click here.
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9. Can partial cancellation be done?
A.. Yes. Partial Cancellation can be done. He can log on to www.irctc.co.in and go to
“Booked Tickets” link and select the ticket to be cancelled and can initiate
cancellation by selecting the passengers to be cancelled.
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10. Can I book break -journey ticket?
A.Presently this facility is not available for internet tickets
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11. Can I book student/other concession ticket?
A. No This facility is not available for e-Ticket and I-Ticket.
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12.What is Tatkal Ticket?
A.Click Here To Know About Tatkal Booking on irctc.co.in.
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13.How much extra should I pay for my e-ticket?
A. IRCTC levies a service charge of Rs.10/- (Second/Sleeper) and RS.20/- (Higher
Class) for the first passenger and an additional RS.5/- for every subsequent
passenger upto a maximum of Rs.25/- (Second/Sleeper) and RS.40/- (Higher Class).
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IRCTC Mobile Page 1 of 14
Railway Ticketing through IRCTCmobile
IRCTCmobile FAQs
01. What is IRCTCmobile?
02. How does the railway ticketing through IRCTCmobile work?
03. What are the prerequisites for getting IRCTCmobile?
04. How do I know if my mobile is Java enabled?
05. Where do I check my phone’s model number?
06. What is GPRS?
07. How do I get GPRS service?
08. What are the charges for GPRS service?
09. How quickly can I get my GPRS service activated?
10. Telco providers offers multiple GPRS plans. Which one should I subscribe to use
IRCTCmobile?
11. What are the benefits of using railway ticketing service through IRCTCmobile?
12. What are the features related to railway ticketing available through the
IRCTCmobile?
13. Do I need to be registered to use the IRCTCmobile?
14. What are the steps for getting the IRCTCmobile service on mobile?
15. How do I register for the railway ticketing application IRCTCmobile?
16. How do I download the IRCTCmobile?
17. How do I activate the IRCTCmobile?
18. Can I change my IRCTCmobile PIN?
19. How can I change my IRCTCmobile PIN?
20. What if I forget my IRCTCmobile PIN?
21. What if the IRCTCmobile gets locked?
22. How do I navigate through the IRCTCmobile?
23. Can I use debit cards or any other payment instruments?
24. Can I have multiple payment cards?
25. Will my credit card information in the IRCTCmobile be safe?
26. How do you ensure the safety of my credit card information?
27. How much will I be charged per transaction done through IRCTCmobile?
28. Are transactions made through IRCTCmobile secure?
29. What is IRCTC Login and password?
30. How can I add passengers to the passenger list?
31. How many passengers can be added to the list?
32. How do I view the passenger list?
33. How do I edit the passenger details?
34. How can I delete the passenger details?
35. Can I add a passenger while booking?
36. Can I edit the details of the passenger while booking?
37. How do I book my ticket using the IRCTCmobile?
38. How far in advance can the ticket be booked?
39. Can I make a reservation for anyone?
40. Can I book for all destinations through IRCTCmobile?
41. What if I do not receive an I-ticket through the mail?
42. How many tickets can I book using the IRCTCmobile?
43. How many I-tickets can I store on my mobile?
44. How do I view my stored I-tickets on the IRCTCmobile?
45. What if I just want to obtain train schedules without making a reservation?
http://www.irctc.co.in/faq.html 10/2/2009
46. How can I cancel or get the refund of the ticket booked through the IRCTCmobile?
47. What if I lose my mobile?
48. What if I change my mobile or Mobile number?
49. If I change my handset will my I-tickets stored on my old handset be available on
my new handset?
50. Can anyone else use my IRCTCmobile?
51. Why should I synchronize the IRCTCmobile?
52. How do I synchronize the IRCTCmobile?
53. What if the GPRS connection breaks while I am booking the ticket?
54. What if the GPRS connection breaks after I have entered the card details?
55. What if my mobile goes off because of low battery while booking the ticket?
56. What if I receive a call or SMS while booking the ticket?
57. While downloading, I get a message saying "Un-trusted Application". What should I
do?
58. Does IRCTCmobile have a similar appearance on all phones?
59. What is IRCTCmobile Lite version?
60. What are the features available on IRCTCmobile Lite version?
61. Will IRCTCmobile work on CDMA mobile connections like TTSL, TTML, Reliance,
MTNL Garuda, BSNL WLL?
62. After entering mobile number on the IRCTC website, I did not receive the SMS?
63. How do I recommend this application to my friends?
01.What is IRCTCmobile?
IRCTCmobile is a unique secure transaction solution residing on your mobile phone, which allows
you to book railway tickets from anywhere and anytime. The IRCTCmobile has an attractive and
user-friendly interface to facilitate easy navigation and has capability to book tickets in real time
and store tickets details, making it an ideal ticketing solution.
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02. How does the railway ticketing through IRCTCmobile work?
Once you enter your mobile number in the IRCTC web page, you will be automatically registered, post which
you can download and install IRCTCmobile on your java-enabled mobile phone. You can start booking railway
tickets through your IRCTCmobile and pay through the credit card/ cash card.
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03. What are the pre-requisites for using the IRCTCmobile?

The pre-requisites for using the IRCTCmobile are:
1. You need to be a IRCTC user

2. Have a Java enabled mobile phone or a smart phone
3. Have GPRS service activated on your mobile phone
4. Have a credit card/cash card
Note: This service is not available for CDMA mobile users.

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04. How do I know if my mobile is Java enabled?
To check if your phone is Java enabled:
1. Refer to your phone book manual, or

2. Refer to the phone manufacturer's website
Note: If you can download games through your mobile phone, it indicates that your mobile is java enabled.
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05. Where do I check my phone’s model number?
The model number is generally printed inside the phone where the battery is placed. The same could also be
found in the user manual provided along with the phone. Some mobiles provide options to display the model
number.
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06. What is GPRS?
GPRS stands for General Packet Radio Service. It is an enhancement to the GSM mobile communications
system, which allows internet browsing on a mobile phone as well as connecting to data services.
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07. How do I get GPRS service?
Please call your mobile operator and subscribe to a GPRS connection.

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08. What are the charges for GPRS service?
Please contact your mobile operator.

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09. How quickly can I get my GPRS service activated?
Please contact your mobile operator.

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10. Mobile operator offers multiple GPRS plans. Which one should I subscribe to use IRCTCmobile?
Railway ticketing through IRCTCmobile will work on all the GPRS plans of various mobile operators.
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11. What are the benefits of using the railway ticketing service through IRCTCmobile?
You can now book your tickets from anywhere and at anytime using your IRCTCmobile application residing on
your mobile phone. It gives you an increased convenience through a secure, real time ticketing services.
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12. What are the features related to railway ticketing available through the IRCTCmobile?
Presently, railway ticketing is the only service available through IRCTCmobile and the following features are
available:
1. Register to IRCTC through mobile phone

2. Book ticket through your mobile phone
3. View booked ticket details
4. View train route
5. View fare
6. View availability
7. View train details
8. Manage passenger list on IRCTCmobile
9. Fast booking option
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13. Do I need to be registered to use the IRCTCmobile?
Yes. You need to register yourself with IRCTC for using the IRCTCmobile or from the web site
www.irctc.co.in
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14. What are the steps for getting the IRCTCmobile service on mobile?
After complying with conditions stated in FAQ - 3:
1. Register for the service (For details, refer FAQ 15)

2. Download and install the IRCTCmobile on your mobile phone (For details, refer FAQ 16)
3. Activate IRCTCmobile on your mobile phone (For details, refer FAQ 16). Your
IRCTCmobile is now ready for use
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15. How do I register for the railway ticketing service through IRCTCmobile?
Steps for registering for railway ticketing IRCTCmobile service:
1. User enters the mobile number

2. User gets registered for IRCTC ticketing through IRCTCmobile
3. Post registration,user receives a service SMS (also called as WAP SMS) from IRCTC
containing the link
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16. How do I download IRCTCmobile?
In FAQ 15, post registration, user receives a service SMS (WAP SMS) containing a link:
1. User accepts the WAP SMS by selecting it or by accepting it or by clicking the link in the
WAP SMS
2. This will result in downloading of the IRCTCmobile application
3. The application will prompt the user to ‘install’
4. User selects ‘Yes’ to install the application on to the mobile phone
5. Once installed, IRCTCmobile icon will appear on the phone menu/games/application/my
own folders.
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17. How do I activate the IRCTCmobile?
Please follow the steps given below to activate IRCTCmobile on your mobile phone:
1. Select the IRCTCmobile icon on your mobile phone

2. Set a PIN for IRCTCmobile. This PIN will be used for your future logins
3. IRCTCmobile will connect to the IRCTC’s back end server and initiate the activation
process
4. IRCTCmobile will download the necessary information by synchronizing with the IRCTC's
backend server.
The IRCTCmobile main menu is now activated on the phone screen
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18. Can I change my IRCTCmobile PIN?
Yes. IRCTCmobile provides you an option to change your PIN.

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19. How can I change my IRCTCmobile PIN?
The procedure for changing your IRCTCmobile PIN is:
1. Login to IRCTCmobile
2. Go to options and select ‘Change PIN’
3. Enter old PIN, followed by the new PIN and select OK to change PIN.
4. A message is displayed once the PIN is changed successfully
5. Select ‘Back’ to return to the main screen
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20. What if I forget my IRCTCmobile PIN?
In case you forget your PIN, on 3 consecutive incorrect PIN entries the application will get locked. To unlock
refer FAQ 21.
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21. What if the IRCTCmobile gets locked?
IRCTCmobile gets locked on three successive incorrect PIN entries. 'Your IRCTCmobile is locked’ message will
be displayed. Follow the procedure mentioned below:
1. Call the IRCTC customer care and request for unlocking the IRCTCmobile
2. Provide the required information for verification of identity
3. You would receive an unlocking code from the IRCTC customer care
4. Select ‘Unlock’ on the IRCTCmobile
5. Enter Unlocking code and set new PIN for IRCTCmobile
6. IRCTCmobile connects to the server to unlock IRCTCmobile
7. IRCTCmobile is unlocked successfully. Press ‘Ok’ to return to the main menu
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22. How do I navigate through IRCTCmobile?
IRCTCmobile currently consists of 4 icons on the main screen:
1. Shubh Yatra: Presently this service is not available on the mobile.Visit www.irctc.co.in for
details
2. Tourism: Presently this service is not available on the mobile.Visit www.irctc.co.in for
details
3. Offers: Presently this service will is not available on the mobile.Visit www.irctc.co.in for
details
4. Booking: This menu contains all the features which have been mentioned above
5. The main screen has the ‘Options’ menu, which consists of:
Sync
Change PIN
Move Icon
Upgrade
About
Exit
Select any item by pressing the ENTER key or Joystick on the phone, or by selecting
menu.
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23. Can I use debit cards or do a direct bank debit?
No, you cannot use your debit card or direct bank debit.
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24. What are the payment options?
Currently, you can pay using any Visa/MasterCard or ITZ Cash Cards.
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25. Will my credit card information in the IRCTCmobile be safe?
The credit card information in the IRCTCmobile is transmitted in an 128 bit encrypted format that can’t be
retrieved by anyone.
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26. How do you ensure the safety of my credit card information?
Refer F.A.Q. 28.

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27. How much will I be charged per transaction done through IRCTCmobile?
The transaction charges for railway ticketing will be the same as in the case of IRCTC. However, the mobile
operator will additionally charge for the GPRS as per the subscribed GPRS plan.
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28. Are transactions made through the IRCTCmobile secure?
Transactions made through the IRCTCmobile are completely secure. IRCTCmobile has built in features at every
level that make it nearly impossible for anyone to break through the security net. The transmitted data is
encrypted, and even the data stored on the mobile is in an encrypted format.
IRCTCmobile architecture addresses the following security requirements:
1. Privacy - Information sent from one party to the other is completely confidential
2. Integrity - Information sent from one party to the other cannot be altered without
detection
3. Authentication - Verification of both party’s identities
4. Non-repudiation - All messages between both parties are signed, ensuring an auditable
record of the transaction.
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29. What is IRCTC login and password?
You need to register with IRCTC to get a IRCTC login and password. You can register through IRCTCmobile
(This may not be available on all mobile handsets) or by visiting www.irctc.co.in. By default the mobile will
have Guest Login and password for IRCTC. With this login and password you will be able to do everything
related to IRCTC except ticket booking through your mobile. For booking, you need to register with IRCTC and
login to IRCTCmobile with your IRCTC login ID and password.
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30. How can I add passengers to the passenger list stored on the mobile?
On high-end phones, you can add any number of passengers to the 'Passenger List'. On low-end phones due to
lack of sufficient memory you can add a limited number of passengers.
The procedure for adding passenger details to the passenger list is:
1. Open IRCTCmobile with the appropriate PIN

2. Select ‘Ticketing’ icon
3. Customer Select ‘Passenger List’ icon
4. Select ‘Add’ from ‘Options’
5. Enter the passenger details as requested in the screen and Select ‘Add’ in 'Options'
6. Passenger name will appear in the list
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31. How many passengers can be added to the list?
On high-end phones, you can add any number of passengers to the 'Passenger List'. On low-end phones due to
lack of sufficient memory you can add a limited number of passengers.
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32. How do I view the passenger details?

To view passenger details:

2. Select 'Booking'
3. Select on ‘Reservation’ icon
5. Select ‘View’ from ‘Options’
6. Passenger details are displayed on IRCTCmobile
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33. How do I edit the passenger details?
To edit your passenger details:

2. Select 'Booking'
4. Select ‘Edit’ from ‘Options’
5. Modify the passenger details as desired on the screen and select ‘Update’
6. Passenger details will be updated and stored in IRCTCmobile
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34. How can I delete the passenger details?
The procedure for deleting the passenger details are:

2. Select 'Booking'

4. Select ‘Delete’ from ‘Options’
5. Confirm if you wish to delete the entry
6. Passenger details will be deleted from the list
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35. Can I add a passenger while booking?
Yes, you can add passengers while booking your ticket. Follow the steps given below:

2. Select 'Booking'
3. Select ‘Reservation’ icon
4. Select the ‘Book Ticket’ icon in IRCTCmobile & select the train for travel.
5. Select ‘Add New ’ from ‘Options’
6. Enter the passenger details as requested in the screen and Select ‘Add’ in Options
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36. Can I edit the details of the passenger while booking?
Yes, the steps to edit the passenger while booking are as follows:
1. Select the ‘Reservation’ icon in IRCTCmobile & select the train for travel.
2. Add the required passengers from the list
3. Select ‘Edit’ from ‘Options’ to edit any of the selected passengers
4. Enter the passenger details as requested in the screen and Select ‘Add’ in Options
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37. How do I book my ticket using the IRCTCmobile?
To book your ticket using IRCTCmobile:
1. Login to IRCTCmobile on your mobile phone and Select ‘Booking’ a) Enter first three
characters of city or city code in the ‘From’ and ‘To’ field b) Select ‘Next’ from the ‘Option’.
2. Confirm city by selecting ‘From’ and ‘To’ for the desired city and Selects ‘Next’
3. Select the ‘Class’ from ‘Option’
4. Select the ‘Date of Journey’
5. IRCTCmobile will fetch and display the trains a) Select the desired train and Select ‘Next’
b) Select ‘Train details’ from Options to view the details
6. After confirming the Itinerary review, Select ‘Book’
7. After reading the disclaimer, Select ‘Next’ in Options
8. Select ‘Passenger List’ to add passengers. Alternatively, Passenger details can be added
by selecting ‘New Passenger’ from Options
9. Select the desired check boxes against passenger names and Select ‘Add to Ticket’
10. Select ‘Next’
11. Enter the mailing address where the ticket has to be delivered
12. Enter the credit card details or cash card account no. and select ‘Continue’ from Options
13. Enter ‘CVV’ or cash card PIN. and Select ‘Next’
14. Select ‘Book Now’
15. An I-ticket* with itinerary details is displayed and stored on the IRCTCmobile. I-ticket will
be sent to the mailing address * Only I –tickets can be booked from the mobile phones. I
–ticket is delivered to the passenger through courier at the postal address provided by the
IRCTCmobile user. The user cannot take print out of I- ticket.
Top
38. How far in advance can the ticket be booked?
Through IRCTCmobile, you can book a train up to 90 days in advance and 2-3 clear days in advance excluding
the date of journey.
Top
39. Can I make a reservation for anyone?
Yes, you can book through IRCTCmobile for anyone.

Top
40. Can I book for all destinations through IRCTCmobile?
You can book I-tickets on IRCTCmobile for all the destinations.

Top
41. What if I do not receive an I-ticket through the courier?
If you fail to receive I-ticket in 2-3 clear days, you can contact IRCTC call center and enquire about the status
giving relevant ticket details. You can also mail at care@irctc.co.in. Alternatively you can track you ticket by
entering the PNR number in the 'Track your ticket' page provided on the irctc.co.in website, from the next
day of booking the ticket. You can contact your local Overnite Express courier office, produce proof of identity
along with transaction ID and PNR number and collect your ticket.
Top
42. How many passengers in a ticket can I book using the IRCTCmobile?
You can book a maximum of 6 seats at a time (adults and children included) using the IRCTCmobile.
Top
43. How many I-tickets can I store on my mobile?
The number of I-tickets that can be stored on the mobile depends on the phone’s memory.
Top
44. How do I view my stored I-tickets on the IRCTCmobile?
The procedure for viewing an I-ticket on IRCTCmobile is:

2. Select ‘My Tickets’ icon
3. Select from 'last booked ticket' or 'Fetch all tickets'
4. You will be able to view all the ticket details like: PNR, Ticket no., passenger name, fare
details, train details etc
Top
45. What if I just want to obtain train schedules without making a reservation??
To obtain only the train schedules, simply follow the steps of FAQ- 37
Top
46. Can I cancel or get the refund of the ticket booked through the IRCTCmobile?
The cancellation of the ticket can’t be done from the IRCTCmobile. For cancellation you have to follow normal
procedure of cancellation over the counter. The refund money will be credited back electronically to the same
credit/cash card which has been used for booking tickets. The refund may take around 1-3 days from the date of
cancellation.
Top
47. What if I lose my mobile?
If you loose your mobile:
1. Call the customer IRCTC care centre

2. Provide details for verification of identity
3. Request for blocking the IRCTCmobile
4. Perform a Change of Handset (for details refer FAQ 48), once you avail your new phone
Top
48. What if I change my mobile handset or change my SIM cardof my mobile?
If you buy a new handset but use your old SIM (Old Mobile No.), follow the registration and download procedure
as mentioned in FAQ 16 and FAQ 17. Please ensure that you have deleted the IRCTCmobile application in the
old handset.
If you change the SIM, please delete/remove your old IRCTCmobile application form the phone and follow steps
in FAQ 16 and FAQ 17.
Top
49. If I change my handset will my I-tickets stored on my old handset be available on my new handset?
Yes, in case of any change in handset after following the ‘Change Device’ procedure (for details refer F.A.Q 48)
all the details will be available in the IRCTCmobile on the new phone.
Top
50. Can anyone else use my IRCTCmobile?

No. A PIN protects IRCTCmobile, which ensures that only an authorized user accesses IRCTCmobile. After 3
consecutive wrong inputs of the PIN, the IRCTCmobile gets locked. Please do not share your pin with anyone
for security reasons.
Top
51. Why should I synchronize IRCTCmobile?

Synchronizing will keep your IRCTCmobile updated with the latest information. To synchronize your
IRCTCmobile, press Sync in Options on the main screen of your IRCTCmobile. A message will be displayed,
with summary of downloaded items.
Top
52. How do I synchronize the IRCTCmobile?

The procedure for synchronizing the IRCTCmobile is:
1. Select the ‘Sync’ option in the main screen of your IRCTCmobile

2. The synchronization process will be initiated
3. Summary of the uploaded or downloaded items will be displayed on the phone screen
4. Select ‘OK’ to return to the main screen
Top
53. What if the GPRS connection breaks while booking the ticket?
If GPRS connection breaks while booking the I-ticket, IRCTCmobile will display the appropriate error message.
Please select the ‘Retry’ option to try again.
Top
54. What if the GPRS connection breaks after I have entered the card details?
If GPRS connection breaks at any point, please select the ‘Retry’ option to try again. If you exit IRCTCmobile
without retrying in the following cases, the transaction will remain pending and can be completed the next time
you login to IRCTCmobile. In case any money gets deducted without the booking process getting completed, the
same will be refunded back.
Top
55. What if my mobile goes off because of low battery while booking the ticket?
If your mobile goes off because of low battery in the following cases the transaction will remain pending and can
be completed the next time you login to the IRCTCmobile.
Top
56. What if I receive a call or SMS while booking the ticket?

If you receive, a call or SMS while booking the ticket IRCTCmobile will work in background and will not be
affected. But if the duration of call is long the IRCTCmobile will logout automatically after sometime to ensure
friend's
security.name and your name and select send. Your friend will recieve a WAP SMS. Please ensure that your
friend has GPRS. Your friend will not be charged anything, whereas you will incur only data cost as per your Top
GPRS plan.
Top
57. While downloading, I get a message saying "Un-trusted Application". What should I do?
Please select ‘Yes’ for this option. This option is specific to the mobile device and would not affect the
Copyright ©2007 www.irctc.co.in All Rights
application or mobile phone. C-SAM
Reserved.
Top
58. Does IRCTCmobile have a similar appearance on all phones?

The functionality of the IRCTCmobile remains same for all the phones. The appearance although might change
from phone to phone depending on the visual interface of the phone.
Top
59. What is IRCTCmobile Lite version?

Since heap memory size and JAR size, which are important for running Java applications on mobile phones,
vary from phone to phone, C-SAM has developed a IRCTCmobile version which can run on mobile phones with
constraints of heap memory and JAR size. This is called IRCTCmobile Lite version.
Top
60. What are the features available on IRCTCmobile Lite version?

IRCTCmobile Lite version has all the features except the following restrictions:
1. Application icon and all other images will not be displayed

2. Number of passengers that can be stored depends upon the memory of the device
3. Fast Booking icon will not be provided
4. Only 1 ticket will be stored IRCTCmobile
Top
61. Will IRCTCmobile work on CDMA mobile connections like TTSL, TTML, Reliance, MTNL Garuda,
BSNL WLL?
No. Presently IRCTCmobile service is available only for GSM users with appropriate GPRS connection.
Top
62. After entering mobile number on the IRCTC website, I did not receive the SMS?
On entering the mobile number, you shall receive a service SMS (also called as WAP Push Message). This is a
special SMS containing a URL link.
Please check your 'Message Inbox' or 'Service Message Inbox'. This message might be received in either of
these locations depending upon your handset model. In some cases, you may need to enable the message
settings to allow receipt of this service message. For enabling the message setting, please do the following
Go to Messaging>Options>Settings>Service Messages>OFF. Turn this to ON to recieve the WAP Push
Top
63. How do I recommend this application to my friends?

On the IRCTCmobile homescreen, please select 'Refer a friend' from options. Enter you friend's mobile number,
friend's name and your name and select send. Your friend will recieve a WAP SMS. Please ensure that your
friend has GPRS. Your friend will not be charged anything, whereas you will incur only data cost as per your
GPRS plan.
Top
Features Page 1 of 2
Features of Internet Tickets

Slno Questions I Tickets E Tickets
Can these tickets booked
1. Yes Yes
online ?
Max No of passengers
2. 6. 6.
booked per ticket
Can Wait listed tickets
3. Yes Yes
booked ?
4. Can RAC tickets booked ? Yes Yes
Can Confirmed tickets
5. Yes Yes
booked ?
Max time limit upto which
6. before 2/3 clear days upto chart preparation
tickets can be booked ?
Is name change Yes - as per Name change Yes - as per Name change
7.
permissible ? rules of Railways rules of Railways
Is Journey Alterations Yes - as per Journey
8. No
permissible ? Alteration rules of Railways
Is Change of boarding point Yes - as per Railway
9. Yes - as per Railway Rules
permissible ? Rules
Can cancellation be done Yes - as per Normal
10 No
across counters ? Railway Procedure
Cancellation Online -
11. No Yes - Only Online
Before Charting
Cancellation Online - After No - Obtain TDR from Any File TDR through your
12.
charting Station and apply Refunds User ID
Can both Credit card and
13. debit card be used for Yes Yes
booking ?
Can Partial Cancellation be Yes - across counter as per
14. Yes
done before charting ? normal Railway Rules
No at the time of booking
Is ID Proof Required for but required during train
15. No
Booking ? joureny - valid Id as listed
in Website
IRCTC levies a service
charge of Rs.10/-
(Second / Sleeper) and
Rs.20/- (Higher Class) for
Service Charges for Rs.40/- for SL,2S and
the first passenger and an
16. booking per tickets (max 6 Rs.60 for all other Upper
additional Rs.5/- for every
passengers) classes
subsiquent passenger
upto a maximum of
Rs.25/- (Second / Sleeper)
and Rs.40/- (Higher Class)
etickets@irctc.co.in (For
17. email address care@irctc.co.in
cancellation of e-tickets)
Electronic Reservation Slip

Original tickets issued by - printed in standard
18. Authority to Travel stationery along with the
Railways
original ID of one of the
passanger traveling in a
http://www.irctc.co.in/features12.html 10/2/2009
Features Page 2 of 2
transation.
19. Booking Hours 5.00 am to 11.30 pm 5.00 am to 11.30 pm
Max no of Bookings per
20. 10 10
month
Can more than single leg
21. No No
journey be booked ?
Can Concessions be No - Only Senior Citizen No - Only Senior Citizen
22.
booked Concession Concession
23. Can Tatkal be booked no Yes
What are the Quotas that GN - General, LD - Ladies,
24. GN - General, LD - Ladies
can be booked ? CK - Tatkal Quota
Does payment made No - Only tickets available No - Only tickets available
25. confirms booking of in Booked Tickets link in Booked Tickets link
tickets ? confirms booking confirms booking
26. How to Locate the tickets ? go to Track Your Ticket go to Reprint your Ticket
If Print out of ticket is lost
during journey Rs.50/-
Duplicate ticket issued at
shall be collected as
Railway Reservation
27. What if I Lost my ticket ? penalty provided original
Counter as per normal
ID is produced - in the
Rules
absence of ID you will be
treated Ticket less traveler
http://www.irctc.co.in/features12.html 10/2/2009

Frequently Asked Questions Tatkal Booking

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Frequently Asked Questions Tatkal Booking

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Frequently Asked Questions Page 1 of 2

Frequently Asked Questions

1. What are the various classes of travel available in Tatkal?

Frequently Asked Questions

11. Can I book student/other concession ticket?

12. What is Tatkal Ticket?

13. How much extra should I pay for my e-ticket?

1. What Document/I-Card required to book e-Ticket?

2. How can I make payment to book e-ticket?

ii. Citibank 3 monthly instalment Scheme:

29.Bank of Baroda- No Transaction charges levied.

Railway Ticketing through IRCTCmobile

02. How does the railway ticketing through IRCTCmobile work?

03. What are the pre-requisites for using the IRCTCmobile?

1. You need to be a IRCTC user

Note: This service is not available for CDMA mobile users.

04. How do I know if my mobile is Java enabled?

To check if your phone is Java enabled:

1. Refer to your phone book manual, or

05. Where do I check my phone’s model number?

06. What is GPRS?

07. How do I get GPRS service?

Please call your mobile operator and subscribe to a GPRS connection.

08. What are the charges for GPRS service?

Please contact your mobile operator.

09. How quickly can I get my GPRS service activated?

Please contact your mobile operator.

1. Register to IRCTC through mobile phone

13. Do I need to be registered to use the IRCTCmobile?

After complying with conditions stated in FAQ - 3:

1. Register for the service (For details, refer FAQ 15)

Steps for registering for railway ticketing IRCTCmobile service:

1. User enters the mobile number

16. How do I download IRCTCmobile?

17. How do I activate the IRCTCmobile?

1. Select the IRCTCmobile icon on your mobile phone

18. Can I change my IRCTCmobile PIN?

Yes. IRCTCmobile provides you an option to change your PIN.

19. How can I change my IRCTCmobile PIN?

The procedure for changing your IRCTCmobile PIN is:

20. What if I forget my IRCTCmobile PIN?

21. What if the IRCTCmobile gets locked?

22. How do I navigate through IRCTCmobile?

IRCTCmobile currently consists of 4 icons on the main screen:

23. Can I use debit cards or do a direct bank debit?

24. What are the payment options?

25. Will my credit card information in the IRCTCmobile be safe?

26. How do you ensure the safety of my credit card information?

Refer F.A.Q. 28.

28. Are transactions made through the IRCTCmobile secure?

IRCTCmobile architecture addresses the following security requirements:

29. What is IRCTC login and password?

lack of sufficient memory you can add a limited number of passengers.

1. Open IRCTCmobile with the appropriate PIN

31. How many passengers can be added to the list?

32. How do I view the passenger details?

1. Open IRCTCmobile with the appropriate PIN

33. How do I edit the passenger details?

To edit your passenger details:

1. Open IRCTCmobile with the appropriate PIN

34. How can I delete the passenger details?

The procedure for deleting the passenger details are: