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SAP HI"# - -.:''>

Sandvik runs SAP Credit Management
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Automation of credit limit and credit assessment processes Delivery of sophisticated key figures in reporting Important contribution to reduction of working capital Roll-out to various subsidiaries and business lines
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We plan to reduce bad debt risk by 20-50 percent. We will speed information access by 20-40 percent for sales and credit staff. We will reduce the time needed to collect credit information and enter data into the system by 10-20 percent.! Tim Ziert, Senior Credit Manager
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SAP =>?@ $ :''> SONY UK

SONY UK runs SAP Biller Direct
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Enables self-service for dealer network Rapid implementation: 30 days Reduces call center volume for account status by 30% Enables greater focus on cash collections and dispute resolution
SAP Biller Direct augments our dealer portal with invoicing and account management capabilities. Now, our dealers have better visibility of account status and ability to make payments electronically. This has enabled our customer accounts team to focus their time on collections and dispute resolution, which will ultimately have a positive impact on cash flow.! Matthew Jepp, General Manager, Finance, SONY UK
SAP =>?@ $ :''> Ole Miss

UNIVERSITY OF MISSISSIPPI runs SAP Biller Direct:
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bill presentment for students payment option to register for classes
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didn!t wait for the official announcement to begin using the new service
We"re excited to offer SAP Biller Direct to students. We feel they"ll take advantage of this payment option frequently. Right off the bat we had steady activity, with several thousands of dollars in transactions on some days.! Sam Thomas, Bursar, University of Mississippi
SAP =>?@ $ :''> Arcor

ARCOR runs SAP Biller Direct
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Electronic Invoicing via Arcor customer portal Increased customer satisfaction Significantly reduced efforts for invoices Reduced personnel costs Implementation with 90 man days external and 100 man days internal effort
#The electronic invoicing capabilities of SAP Biller Direct do significantly reduce manual process steps and do minimize efforts for printing, paper and administration. Thorsten Puzicha, Project Manager in Product Management, Arcor
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SAP 78"#E5-. SAP

SAP Runs SAP Dispute Management
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Enables greater visibility of invoice issues Real-time integration with SAP R/3 Reduces DSO up to 10 days Potential annual cost savings up to 3 Mio. Euro Reduced processing time from 28 to 8 days
At SAP Germany we had almost 4.500 disputes last year with a total volume of more than 100 Mio. Euro. With SAP Dispute Management we will improve our internal processes significantly.! Volker Merk, Controller Global Field Operations, SAP AG
SAP 78"#E5-.%Reynolds & Reynolds

REYNOLDS & REYNOLDS runs SAP Biller Direct and SAP Dispute Management
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Invoice copy self service for customers and sales reps to avoid calls, reduce costs and increase customer satisfaction Disputes are tracked company-wide and by business line Automatic e-mail notification on dispute escalation Sales reporting of dispute data
We"ve made a corporate investment in SAP as our base enterprise functionality. If you look at total cost of ownership, you"ll find that an integrated, flexible solution like SAP is the way to go.! Craig Braunschweiger, Director of Internal Delivery Systems, The Reynolds and Reynolds Company
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ASM ERP Solution Management Market Development APJ 23&1001}, SAP }4567 201203, @8, }4 T +86/21/61083313 F +86/21/61083553 andrei.li@sap.com www.sap.com
Copyright 2007 SAP AG All rights reserved

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