At Your Service Home Care

Has Earned the Prestigious Diamond Certified Award

Independently Rated Highest in Quality

D At Your Service
o you know someone who needs help at
home? At Your Service Home Care is a full-
service, non-medical home care agency that Home Care
provides people the comfort and freedom of living at (707) 573-1003
home while ensuring that their special needs are met. 1221 Farmers Lane, Suite C
Lucy Andrews has almost 30 years of experience in Santa Rosa, CA 95405
the health care industry and is a veteran campaigner
for home care. She has worked in all aspects of the Serving Sonoma, Napa and
home care industry and also consults across the Marin Counties
www.ayshomecare.net
country and as a legal expert witness for the home
info@ayshomecare.net
care industry. Ms. Andrews puts her knowledge and Lucy Andrews, RN, Owner
compassion to work advocating for patients through Services
the maze of health care services. Alzheimer’s, Respite and Hospice Care
Meal Preparation
At Your Service takes a holistic approach to care Case Management
giving – they are committed to caring for the whole Medical Reminders
Home Care Companionship
person and encourage independence that leads to a Errands
meaningful life. Care programs are tailored to your Post-Op and Personal Care
needs and are flexible to accommodate lifestyle and Rise and Shine Service
Light Housekeeping
finances. Caregivers and personal attendants are
HOURS
well-trained, compassionate and caring individuals Office: Mon – Fri: 9am – 5pm
who are carefully matched for compatibility with Care Adviser Available 24/7 for Both
clients. All are dedicated to the highest professional Clients and Staff
and ethical standards of conduct. At Your Service is a CREDIT CARDS
Certified Home Care Agency through the California Discover, MasterCard, Visa
Association for Health Services at Home (CAHSAH) employees
50
along with being a proud member of the National
Association for Home Care and Hospice (NAHC). Diamond Certified
Ratings Dashboard™
At Your Service Home Care is committed 3
Workers Comp Insurance o
to community outreach, working with local Liability Insurance 3
o
organizations and centers for seniors and donating to Current Complaint File 3
o
3
organizations with ties to seniors. Lucy Andrews also Business Practices o
publishes a blog that chronicles current issues and CUSTOMER LOYALTY
developments in home care. Based on 20 random
customer surveys made
since Mar. 2009 asking
each customer: “Would you
Company Philosophy use this company again?”
“We strive to provide compassionate care that is
CUSTOMER SATISFACTION
instrumental to the well being of the patient. Our “Please rate your satisfaction
with the quality received.”
goal is to make it possible for them to live full and Very Satisfied 
enriched lives in the peace and comfort of their own
homes.” 1 2 3 4 5 6 7 8 9 10

Rating Status
We declare this company
EXCERPTED SURVEY RESPONSES Diamond Certified.
Certification No: 1520
“They’re very attentive, and they’re so willing to help me. Date: Mar. 31, 2009
They’re great. I can’t say enough about how much I like
them.”—Rosemary R. Jim Stein
Founder and Chief Executive Officer
American Ratings Corporation

For recent rating status and additional survey responses: www.diamondcertified.org

Quality • Satisfaction • Trust

The Rigorous Certification Process Assures Your Satisfaction

Stringent customer satisfaction research and rating are conducted

1. APPLY 2. SAMPLE 3. SURVEY 4. TABULATION

Companies must apply to A random sample of typically A confidential telephone The quality score is tabulated.
be certified. 400 past customers is pulled survey captures the customer To qualify, a company
from all customer files of the satisfaction score based must score 90 or higher
applicant company. on quality. on a 100 scale.

Rigorous standards are enforced Only the highest rated pass

5. CREDENTIALS 6. PRACTICES 7. AGREEMENT 8. AWARD

The applicant company’s
credentials are independently
rated (license, insurance,
complaint status and credit
for contractors).
Are the company’s business The company agrees to adhere If quality rating, credential
practices “customer friendly”? to the Diamond Certified rating, and business practices
It must stand behind its Customer Satisfaction qualify, the company is
performance. Principles. awarded Diamond Certified.

Ongoing customer satisfaction and performance is required

9. MONITORING 10. MEDIATION 11. GUARANTEE 12. QUALITY

We monitor credentials and If ever necessary, the company A limited guarantee ensures The company commits to
complaints and conduct has agreed to participate in performance. ongoing quality ratings.
ongoing customer surveys. Diamond Certified mediation.

American Ratings Corporation­—defining excellence

Diamond Certified
Our mission is to define excellence and identify for consumers the highest quality Performance Guarantee
local companies. Our team at American Ratings Corporation is the most experienced If you use a Diamond Certified®
in the nation in rating and certifying local companies. We are dedicated to ensuring company, are not satisfied and
you have confidence in the companies you choose. try unsuccessfully to resolve the
dispute, contact us within six
We are totally committed to performing all ratings and ongoing certification months of your service. We’ll
work with the highest integrity and accuracy. We believe: attempt to mediate a solution with
the company. If we determine
1. You the consumer have the right to know which companies are that the company’s resolution
to correct the problem is unfair,
truly performing at the highest level of quality. we will refund to you up to the
purchase price with a maximum
2. The highest quality companies should be rewarded for their
limit of $1,000. See the details at
ongoing performance through public recognition. www.diamondcertified.org/
guarantee.html.
3. Companies should be held accountable for their performance—
one customer at a time.
American Ratings Corporation
504 Redwood Blvd, Ste 210, Novato, CA 94947

© 2009 American Ratings Corporation