A Letter of Complaint 123 Fake Street Norwich NOA N245 Kenneth Goetze e!ta"rant #ana$er Arnol%&!

'izza (mpori"m Norwich )ear #r Goetze *nfort"natel+, - feel - ha.e to make a written complaint a/o"t the !er.ice in +o"r re!ta"rant that - e0perience% la!t 1e%ne!%a+2 3hi! i! the 14th time - ha.e %ine% in +o"r re!ta"rant, an% each time - ha.e /een there it ha! /een !o terri/le that - ha.e promi!e% m+!elf - wo"l% ne.er ret"rn2 - am !"re that ne0t time - $o it will /e the !ame2 3he fir!t waiter to take o"r or%er wa! a$$re!!i.e an% r"%e2 4e co"l% not hear o"r or%er properl+ /eca"!e he wa! li!tenin$ to m"!ic on hi! i'o% an% !in$in$ to him!elf2 4e wa! leanin$ a$ain!t a wall in the lo//+ area 5 not e.en in!i%e the re!ta"rant6 5 an% he %i% not .i!it o"r ta/le once all e.enin$2 1e ha% to $o to him, at which point he $a.e "! the e0c"!e that he %oe!n&t e.en work in the re!ta"rant, an% then tol% "! to lea.e him alone2 - wa! f"rio"!6 7ack in!i%e the re!ta"rant, !omeone finall+ came to take o"r or%er2 - wa! in the moo% for c"rr+ /"t wa! tol% 5 in no "ncertain term! 8 that 9c"rr+ i! more the kin% of thin$ +o" wo"l% $et in an -n%ian re!ta"rant rather than a pizzeria:2 *n/elie.a/le6 #+ wife an% - rel"ctantl+ a$ree% to or%er pizza! for o"r %inner /eca"!e that&! all +o" ha.e on +o"r .er+ limite% men" ;/+ the wa+, neither of "! act"all+ like pizza6<, hopin$ that we co"l% eat them witho"t f"rther pro/lem!2 Of co"r!e we co"l% not, howe.er, /eca"!e the waitre!! mi0e% "p o"r mar$arita! when !he /ro"$ht them to o"r ta/le2 7eca"!e the+ were i%entical, there wa! no wa+ - co"l% tell which wa! mine an% which wa! her!2 )i!a!ter2 3he whole e.enin$ en%e% in a /i$ ar$"ment /etween m+ wife 8 who i! a/o"t to !tart %i.orce procee%in$! 8 an% -2 3hank +o" .er+ m"ch6= >o"r! !incerel+ Graham Gripe =- am /ein$ !arca!tic666

Questions

12 1ho mana$e! the re!ta"rant? Kenneth Gripe Graham Gripe Kenneth Goetze 22 -n realit+, wh+ wa! the !o5calle% waiter r"%e? 4e %i%n&t like hi! @o/2 4e %i%n&t work at the re!ta"rant2 #r2 Goetze wa! alwa+! complainin$ to him2 32 1h+ wa! there no c"rr+? 3he re!ta"rant !ol% o"t2 3he re!a"rant wa! clo!e%2 -t wa! a pizza re!ta"rant2 42 1hat mi!take %i% the waiter! make with the mar$arita!? 3he+ ma%e no mi!take!2 3he+ were the wron$ pizza!2 3he were col%2 52 1hat&! $oin$ to happen to #r2 Gripe an% hi! wife? 3he+ are $oin$ to $et a ref"n%2 3he+ are $oin$ to %i.orce2 3he+ are $oin$ to $et me%ical help2 A2 4ow man+ time! ha! #r2 Gripe /een to the re!ta"rant? Once 14 time! 3wice