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Looking Ahead
Week Ten:
Introduction
In this module, we will reexamine the key concepts of this course The goal of this course was to provide you with the characteristics of good workplace communication
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PD 3 | Looking Ahead
Key Concepts
Benefits of good communication and drawbacks of poor communication Basic theory of human communication
Effective group communication Dealing with conflict Conducting meetings and delivering well-planned presentations Effects of intercultural, generational, and gender differences on miscommunication and misunderstanding in the workplace
Back to Basics
Everything weve discussed goes back to the rhetorical triangle
message
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(purpose)
addresser
(speaker)
addressee
(audience)
PD 3 | Looking Ahead
The goal of most communication is to provide information to your audience in order to make something happen By organizing your message, the audience is more likely to care about and act upon the message
Source: WatPD
PD 3 | Looking Ahead
Source: WatPD
Active Learning
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Students absorb material much better when they can actively engage with it Lecturing isnt particularly effective in many cases
PD 3 | Looking Ahead
My Communication Preferences
Source: WatPD
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PD 3 | Looking Ahead
Flair
Style is knowing who you are, what you want to say, and not giving a damn.
Gore Vidal
Communication flair Personal style Talent Find your flair and use it!
Going Forward
You can communicate without knowing communication principles BUT Communication skills are increasingly important as the challenges in your job increase Challenging communication problems cannot be solved without a commitment to the communication principles
Source: WatPD
Communication mistakes are less forgivable the longer youre in your career
PD 3 | Looking Ahead
Source: WatPD
When you encounter examples of strong communication, reflect on their qualities and remember some of the techniques used
Be attentive to the times when you have conveyed your message clearly, and the times when you are misunderstood, and think about how you can improve Get involved in opportunities that are outside of your area of expertise
Closing Words
You will benefit from continuing to find ways to improve the clarity, openness, and persuasiveness of your communications Thank you for taking this course
Source: University of Waterloo