SUSAN SCHNEIDER

susanschneider01@gmail.com 505-301-3079

EXECUTIVE EXPERIENCE IN BUILDING PROFITABLE TRAINING PROGRAMS

Extensive experience in building and managing profitable training programs for corporate and government organizations. Expertise in analyzing programs and developing strategic, tactical and operational plans to ensure profitability and customer satisfaction. Specializes in analyzing customer needs and developing new and innovative ways to solve problems creating a win-win situation for the company and the customer. Experience in developing and executing on-time, quality learning solutions to different audiences. Utilizes an instructional system approach to developing training programs. Measures success and Return-on-Investment by utilizing Kirkpatricks Levels of Evaluation. Experience gained from Learning Tree International, Universal Systems Technologies (now part of Lockheed Martin), Time Solutions, LLC (a subsidiary of Chenega), Software AG, Legent (now part of Computer Associates), and the U.S. Department of Energys National Nuclear Security Administration (DOE/NNSA). Core Competencies include: Program Management Project Management Building Profitable Training Adult Learning Organizational Development Analyses Training Curriculum Measuring ROI Relationship Building Communication Skills Strategic Partnerships SELECT ACCOMPLISHMENTS Built a Corporate University at Intersolv (now Serena Software) generating 40% profitability within first twenty-four months of opening. Analyzed and developed strategic strategy in building a corporate university that operated in the red to a profit center within first two years. Interfaced with technical, marketing and sales organizations within the company to build a collaborative team. Developed an instructor certification and curriculum certification program for the University. Crafted strategy, growing Time Solutions from $7M to $10M in annual revenue within two years. Company needed to diversify its client base. Analyzed past contract performance, performed SWOT analysis and drafted marketing strategy to develop strategic partnerships and broaden its customer base. Profit and loss responsibilities. Doubled instructor pool from 60 to 120 for Learning Tree International within a six month period. Developed a marketing strategy and vetting process to hire qualified instructors to teach in a variety of fields from soft skills to technical programming. Increased quality of instruction by creating an instructor certification program. Implemented a structured systems design process (ADDIE) and evaluation process (Kirkpatrick) to ensure defensible training for the National Nuclear Security Administration. Reduced duplicate courseware and developed an evaluation process to ensure all courseware followed the ADDIE model which provided accountability for content. Also performed Kirkpatricks Level 1, 2, and 3 evaluations to measure success of training and return on investment. CAREER HISTORY Innovative Technology Partnerships, LLC. (ITP); Albuquerque, NM Provide technical training leadership for DOE/NNSAs radiological and nuclear response teams. 2012 to present Strategic Planning Blended Learning Solutions Team Building Creative Problem Solving Profit & Loss

Technical Training Liaison Revamped training academy to utilize a structured system approach to developing training which included analyzing, designing, development, implementation, and evaluation (ADDIE). Marketed the new process within DOE and other government agencies. Liaison between all levels of government to ensure consistency in emergency response training across agencies. Chairman of Consequence Management Interagency Training Working Group which consists of training representatives from the Environmental Protection Agency, the Department of Homeland Security, The Department of Defense, and other state and local agencies.

Susan Schneider

susanschneider01@gmail.com | 505-301-3079 | Page 2

OakRidge Institute for Science and Education (ORISE) ; Oak Ridge, TN 2011 to 2012 Managed by Oak Ridge Associated Universities (ORAU), ORISE directly supports DOEs national agenda to advance science education and research programs by creating opportunities for collaboration through partnerships with DOE facilities, other federal agencies, the academic community and industry. Senior Operations Planner Provided senior level support to the Department of Energys (DOE) National Nuclear Security Administrations (NNSA) Office of Emergency Operations. Wrote the strategic plan for the Office of Emergency Operations ensuring its plan coincided with the DOE and NNSA Strategic Plans. Developed business plans for five of the programs within the Office of Emergency Operations. Program and project management for several classified and unclassified programs. Times Solution, LLC. (Acquired by Chenega Corporation); Albuquerque, NM 2008 to 2011 $10M privately owned company that provided specialized IT, Emergency Management, Program Management, Engineering, Logistics, and Technical support services to government agencies. Executive Vice President Overall management of company to ensure customer satisfaction and profitability. Improved profitability of company by 10% over two year period. Researched government request for proposals and determined which opportunities to pursue. Wrote and costed proposals. Reviewed customer requirements, performed gap analysis, developed strategy and identified partners to form high performance teams. Managed staff of 25 people (both onsite and offsite). Improved business and workflow processes. Universal Systems & Technology (Acquired by Lockheed Martin); Chantilly, VA 2003 to 2008 $20M privately owned company that provided IT solutions, Training Development and Administration, and Professional Services to the Department of Defense and other government agencies. Director Developed relationships with strategic customers and partners, leading teams from multiple companies. Managed several large contracts, some of which were classified. Assembled key team and successfully analyzed and developed a blended learning solution to train a large number of people in a short timeframe as declared by Congress. Relocated to Albuquerque, New Mexico to head-up their field office with a staff of 50 (some at the customer site and some in the office). Developed relationships with strategic customers and partners. Team lead on teams from multiple companies to bid on government contracts Program Director for the DOE/NNSAs Emergency Operations Academy (EOTA). Received excellent customer satisfaction ratings. SAIC, Vienna, VA 2001 to 2003 A $4B leading technology integrator providing full lifecycle services and solutions in the technical, engineering and enterprise information technology to the federal government, Department of Defense, and private companies. Senior Emergency Management Specialist Assigned to work for the DOE/NNSA Office of Emergency Operations Headquarters, Washington, DC. Mentored team leaders to facilitate execution of business plan. Acted as training liaison between headquarters and the Emergency Operations Training Academy (EOTA) located in Albuquerque, NM. Met with senior leadership at headquarters to analyze training requirements. Met with leadership from the EOTA to ensure training requirements from headquarters were met. Interfaced with subject matter experts to ensure training was technically and instructionally sound.

Susan Schneider

susanschneider01@gmail.com | 505-301-3079 | Page 3 1999 to 2001

MERANT CORPORATION. (Acquired by Serena Software) Rockville, MD A privately held software company that specialized in configuration management.

Director Merant University Asked to return to former duties as Director of Merant University. Incorporated distance-learning and web-training as part of total training solution. Increased profitability by 10%. Developed new metrics for executive reporting on return on investment. Expanded training offerings to include needs analysis, alternative training solutions, learning management and hosting training solutions to new and existing customers. BAAN INSTITUTE, Dulles, VA 1998 to 1999 A training institute located in the Netherlands, India, and the Americas. An in-house training facility to train college graduates on selling Baans Enterprise Resource Management software to global customers. General Manager, Vice President Hired to open and operate the newest Institute for Baan. Managed the building of the bricks and mortar institute. Hired staff to operate and teach at the Institute. Developed business plans and curriculum for the Institute. Created sales and marketing plans. Trained staff in selling Baan software and training. Created and managed the recruiting program for hiring and training new consultants. Generated $1M of revenue within a nine month period. INTERSOLV, INC. (Name changed to MERANT); Rockville, MD A privately held software company that specialized in configuration management. 1995 to 1998

Director Intersolv University Generated and implemented plans to open a Corporate University to training existing and new customers on the software. Implemented the usage of instructional system design (ADDIE) and evaluation techniques (Kirkpatricks) to ensure training was instructionally sound and effective. Created and managed an instructor certification program. Within two years of creation, turned the training program from being in the red to a profit margin of 40%. EARLIER Training: ESI International, Inc., Arlington, VA; Learning Tree International, Reston, VA; Tisoft Inc., Vienna, VA, Legent Corporation (now Computer Associates), Herndon, VA; Software AG, Reston, Va.; Fairfax County Public Schools, Fairfax, VA. EDUCATION Masters Degree, Education, University of Virginia BA, Elementary Education, The American University Certified Human Performance Technologist, SABA; CLEARANCES Q Clearance, Department of Energy