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"eSeva builds on the success of the TWINS pilot project

launched in Banjara Hills, Hyderabad, in December 1999. Our need was

to provide a robust system, the first of its kind in India to the citizens of
our state and Oracle scored primarily because of the ability to handle
large values of data accessing various department servers."
Mr. Phani Kumar, IAS, Director, eSeva


CORPORATE PROFILE For the Government of Andhra Pradesh, the need to provide
business a 'one-stop-shop' for over thirty Government to Citizen
eSeva, Government of (G2C) and Business to Citizen (B2C) services in Andhra Pradesh led
Andhra Pradesh
to the conception of eSeva. This included the need to enable citizens
Hyderabad, India
www.esevaonline.com to pay their utility bills through a single window,
One-stop shop for over 30
Government to Citizen Challenge
(G2C) and Business to
Consumer (B2C) services in The focus of the implementation has been to efficiently run
Andhra Predesh. over 280 service counters at over 35 locations in Hyderabad
Operational in Hyderabad, and Secunderabad.
Secunderabad and moving
to over 110 municipalities. The database and application server choice were key decisions in
eSeva offers facilities such this project. While the choice of the Oracle Database was an easy
as payment of utilities bills, one, the Application Server decision was more involved.
certificates permits/ The efficiency of the system had to be considered along
licenses, transport
with the scalability and the speed with which the requests could be
department services -
information and reservation, served. These were the criteria, which the Oracle9i Application
B2C services like ATM Server fulfilled.
Why Oracle?
35 eSeva centers (with 280
service counters) spread Mr. Phani Kumar said that after seeing the performance of Oracle9i
over the twin cities. Application Server, they were particularly impressed with the caching
All service counters are
functionality, and being the fastest java web server, decided to go on
facilitated with an electronic
queuing system. with the Oracle9i Application Server.

"There was a significant improvement in the processes in terms of

INDUSTRY integration and easier deployment. Also the number of requests that
could be served, increased, which resulted in additional revenue for
Government us," adds Mr. Phani Kumar.


With a Build-Own-Operate-and-Transfer (BOOT) model, the project KEY BENEFITS

allows the Government of Andhra Pradesh, its developers, Ram
Informatics Limited, a Hyderabad-based company and its system • Improvement in
processes and
integrators, Mumbai-based CMS Computers Limited, the commercial
information flow
viability to operate this system.
• Quick turnaround time of
The project, which began in December 1999, was completed in addressing requests has
record time with all the critical factors of the project being achieved. resulted in improved
Currently, there are 35 such centers and four banks with 200 clients. efficiency

The system currently on an average handles about 24,000 • Additional revenue

transactions per day and this is increasing.
The system gets transferred to the Government after a span of
five years as per the BOOT model. This system helps citizens pay • Oracle9i Database
their bills for electricity, water and telephone, apply for birth and
• Oracle9i Application
death certificates, and passport apart from 22 such G2C and B2C Server
services. Based on its success, the project will soon cover other parts
of Andhra Pradesh with 110 such centers across 7 Zones and the
service model will be replicated across the staff.

Oracle's unified Information Architecture ensures consistent and

accurate enterprise wide data. It has the ability to work on different
operating systems both RISC as well as Intel, and has good tools to
handle and manage the database to keep the downtime minimal.
With significant improvement in information flow, that is vital to this
scale of operations, e-governance should take a new turn in reaching
out to the nooks and corners of the country, yet running from a
robust, cost-effective, centralized system.

Global Infrastructure for Global Economy I 5