How to Activate Synthesis Applications

Activation is a required process that associates your ReliaSoft products with the computer(s) on which they're installed. The process helps you maintain better control of your software assets (through activation and deactivation on different computers that you may use over time). It also allows you to recover lost keys and licenses, prevents unauthorized use and copying of the software, and protects you against the risks of counterfeit software. This is usually a quick and simple automated process done through our secure server at https://Validate.ReliaSoft.org (ReliaSoft License Server). 1 If the computer has an active Internet connection and your firewall allows the software to access the ReliaSoft License Server, only a few simple steps are required. This document provides the following information: Basic instructions when the activation wizard can communicate directly with the server General tips to address problems communicating with the server Other ways to activate the application if the wizard cannot communicate directly with the server

Note that it is also important to deactivate Synthesis applications if they are no longer being used by a particular computer and/or user because ReliaSofts License Server will prohibit future activations that would exceed the limits of your license key. You will be prompted to deactivate upon uninstall, and you also have the option to deactivate without uninstall if desired. For details, consult the online help file or visit http://www.SynthesisPlatform.net/license_deactivation.htm.

Basic Instructions with Direct Communication to the License Server

1. The first time you launch an application, the activation wizard will appear. On the first page, select whether you want to activate a license or start with the free expiring demo. Note that if you choose to start with the demo first, it will be easy to upgrade to the full license when you're ready no further downloads or installs required! The next time you launch the application after the demo expires, you will be prompted to repeat this process so you can enter the license key that you received from ReliaSoft. 2. On the next page, enter a valid e-mail address to serve as your ReliaSoft ID. This is the e-mail address where you will receive confirmation e-mails from the ReliaSoft License Server. It will also identify all of the products registered to you. One-Time Registration: If this is the first time that you have registered a Synthesis application on this computer with this e-mail address, the next page will request your name and basic contact information.

3. If you are activating a product license key provided by ReliaSoft, you will be prompted to enter it on the next page. Tip: If you are able to copy the key from a product delivery e-mail, the Paste icon saves time by automatically entering each section into the appropriate input box. For Unlimited User Licenses: If you have an Unlimited User License (e.g., a site-wide, division-wide, corporate-wide or corporate partner license), the wizard must confirm that your ReliaSoft ID

Specifically, the information transmitted to the ReliaSoft License Server is your ReliaSoft ID (e-mail address) and Product License Key. If this is your first time registering, your name and the basic contact information will also be transmitted. The information is encrypted by our software first and then transmitted using SSL to the secure server. We do not sell or provide your information to any third parties (see Privacy Statement at http://www.ReliaSoft.com/privacy.htm).

matches one of the e-mail domains that have been authorized for the license (e.g., a corporate-wide license for ReliaSoft might be configured to allow access by any user with an e-mail account on @ReliaSoft.com or @weibull.com, etc.). If it meets the requirements, the next page requires you to copy/paste a code that you will receive from ReliaSoft via e-mail. Tip: If the e-mail does not appear in your Inbox within a few minutes, check your Junk mail or SPAM folders. Activate Multiple Applications: If your license key includes other Synthesis applications that have not yet been activated on this computer, the next page gives you the opportunity to activate any or all of them at the same time.

4. When you see the "Your product has been activated" message, click Finish to start using the software. For Concurrent Network Licenses: If your organization has a Concurrent Network License, your access to the application at any given time depends on how many other users who share the license are accessing the application at the same time. After the initial activation (i.e., the steps described above), the software will automatically check the server each time you try to access the application. Therefore, the computer must have an active Internet connection and must be able to access the ReliaSoft License Server whenever you wish to use the software. You may need to adjust your Internet and/or firewall settings and/or set the server as a trusted location in order to use the application. To determine whether your computer will be able to connect with the ReliaSoft License Server each time you use the application, you can download a test application from http://www.ReliaSoft.com/support/rs40025.htm.

Problems Communicating with the Server

The software must communicate with the ReliaSoft License Server at https://Validate.ReliaSoft.org each time you activate a particular application on a particular computer. For Concurrent Network Licenses, the software must also connect each time you attempt to access and use the software. Personal or corporate firewalls can block this communication. Possible Solutions: Personal firewalls (Norton Firewall, ZoneAlarm, BlackIce, Outpost, McAfee Firewall, etc.) need to be configured to allow the software to communicate with the server. Generally, these products will ask for your authorization when the software first tries to establish communication with the server (e.g., "BlockSim.exe is attempting to access the Internet. Do you wish to authorize it?" or something similar). You should authorize this and also make this authorization permanent if possible. Some firewall configurations block all new programs without any warning. To activate the software, it will be necessary to manually add the software name to the authorized list. Provide for unlimited access for the software. If all of this still fails, try to deactivate the firewall temporarily until the software has been activated. The majority of firewalls have an option to suspend their action. If not, you will have to terminate the firewall. Activate the software and then reboot your machine to restore firewall action. For network or corporate firewalls, you may need to ask the network manager to make the required settings to allow the software to communicate with the ReliaSoft License Server and/or add this domain to a trusted list.

Multiple Ways to Activate

1. The software will first attempt to communicate with the ReliaSoft License Server directly. At this time, it checks both your Internet connection and the ability to connect to our server. In the image below, the connection is detected (green check mark) but it is unable to communicate with our server (red X).

2. In the case that the server connection fails but the software detects Internet access, the wizard will first prompt you to indicate whether a proxy server is being used. If you choose to configure the software to communicate through a proxy, the Proxy Settings window looks like the one shown next. Enter the information required (you may need the assistance of your network administrator to complete this) and click Test Settings. The OK button will become enabled if the test is successful.

Once a proxy is successfully set, you can continue with the automated process. If the proxy fails, you may want to try again and confirm that the entries are valid. If the test is still not successful, you can exit

the window using the Cancel button and then try one of the two methods for requesting an Activation Code: from within the wizard or from a web form. Both methods are described next. 3. To request the Activation Code from within the wizard, choose Use an Activation Code and continue until you reach the screen shown next.

If you click Request an Activation Code, the window shown next will appear.

Once you enter the required information, you have the following options: A. Send an e-mail to our server (if you have an e-mail connection).

B. Print a form to fax or mail to us. C. Copy the information to a text file so you can submit it to ReliaSoft at a later time via e-mail, mail or phone. If you have an e-mail connection, the best option is to click the E-mail button. This will activate your email client and automatically create an e-mail formatted so that it can be read by our server. Please do not alter any of the text in this e-mail; simply send the message exactly as it is.

When this is received by our server, the server will automatically reply with a block of text that you need to copy and paste in the Activation Code area of the wizard (i.e., below your Product License Key).

4. To request the Activation Code from the web form, go to http://validate.reliasoft.org/ UserManagement/ActivationCode.aspx, enter the required fields and click E-mail Activation Code.

If your license is eligible for activation in this manner, the server will send an e-mail with a block of text that you need to copy and paste in the Activation Code area of the wizard (i.e., below your Product License Key). 5. Lastly, if all else fails, you can contact ReliaSoft via, phone, e-mail and/or fax to obtain an Activation Code. In cases where an automated activation is not possible, you can select the Continue and register later option on the first page of the License Manager wizard to continue without activating during a seven-day grace period; this allows you sufficient time to activate via alternative methods.