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Business Analyst interview questions set 1

Business Analyst jobs are in huge demand nowadays with each and every industry turning to such professionals as to whether they can analyze the companys business processes and guide the organization towards it business and strategic objectives. So, with such a market open for business analysts and jobs mushrooming all over the place, you as a business analyst should be well prepared for landing the best job out there. o help you do so, we have here a collation of interview !uestions which should be like a handbook interview guide to the business analysts out there. here are several categories of the interview !uestions depending on the type of !uestions General Management Skills 1. What do you think are your strengths as a Business Analyst? " think that " have following strengths in my past profile as a business analyst# $ $ he right mi% of functional and technical knowledge Ability to communicate effectively between the development &whether internal or third party vendors' team and the end users. $ $ 2. Strong levels of persistency and !uick learning capability Adaptability to the work environment as desired. What do you think are your weaknesses as a Business Analyst? " believe in turning my weaknesses into strengths, so " strive towards having a calm and cool attitude. Also, " would like to at par with the latest technology in the market but its not always possible. 3. What an you do !or us that other "ros"e tive andidates annot?

" am confident on being the best fit for this role as my principles are " believe to be in line with the company vision and mission. " will bring to the organization my technical know( how as well as my functional e%pertise, striving to achieve success for the company

Business Analyst #nterview $uestions set 2


What are your goals? " want to go for the professional Business Analysis certifications such as "S)B and in the near future will be striving for the *+",-) . certification also, which will enable me to grow in the Business Analyst career path 2. Why do you want to work here? his is !uite a well known company and its principles are in line with my principles. " believe that the organization will give me the best available platform available with the right amount of support and motivation 3. What is the motivating !a tor whi h you e%"e t !rom your &o'? Believing that the work done by me is contributing in the organizational growth and success is my utmost motivation. "ts a feeling of knowing that the work done by me has contributed towards the companys good results, and being a part of that achievement, howsoever small my part might have been gives me great pleasure. " know for sure that if the company is performing well, then it will definitely down the line look after it main resources / its employees and " would be a proud party to that0 (. What )art o! *our +o' ,o you like -he Most?

he ability to analyze and research the various aspects and arriving at the solution or way forward so as to benefit the organization or at least at the project level gives me great satisfaction. .. What )art /! *our +o' ,o *ou ,islike -he Most?

here is currently no part of my job that " dislike, and " am glad that " have chosen this career path.

Business Analyst interview questions set 3


What Made *ou A""ly 0or -his +o' And Why ,o *ou Want #t? " have the right mi% of educational background1 technical and functional skills. he job role is as per my e%pectations and can be described as a best fit. " can add value to this role and contribute towards the success of the organization. Business Analyst 1elated $uestions 1. Are you aware o! the various so!tware methodologies? 2ame a !ew here are various S23- methodologies which are available and used by the majority of the organizations for their software development projects. Some of these software development methodologies are# a' 4aterfall method / this is one of the most widely used systems development process b' Agile methodologies like +5* &+ational 5nified process', +A2 &+apid Application development', 6A2 &6oint Application development' .

c' *rototyping 7odel /involves the presentation of a simplified prototype of the system based on the re!uirements d' Spiral model / hybrid of the waterfall and the prototyping method 2. What are the various testing stages in a so!tware "ro&e t li!e y le? he major testing stages in a software development life cycle are# a' b' 5nit esting / this is usually done by the developers who have coded the unit "ntegration testing / this is done by the 8A team &!uality assurance' and 9or the business analysts to test that the integration of the units is working fine c' System testing / is done by the 8A team or the Business Analysts to see whether the system is working as a whole or not d' +egression testing / is done to test whether the current parts and the new development are synchronized and there is no impact on any other system. his testing is done by the analysts. e' 5ser acceptance testing / is covered by the end users in order to test that the re!uirements given for the system are in line with the developed application f' Stress and9or 3oad esting / is done by the technical team to test whether the system can sustain heavy load and usage etc. 3. What are some o! the hallenges you have !a ed as a Business Analyst

As a business Analyst, one has to be an interface between the users and the technical team and provide regular support. Some of the major challenges which a business analyst has to face in his profile are# $ here should be clarity regarding the re!uirements as they lay the foundation of the project. "n case of any gaps, there can be huge repercussions.

here are several software methodologies, technologies, documentation standards in the market and they keep on evolving. he business analyst has to be on top of such methodologies and trends to be successful in the profile.

he business analyst "s regarded as the knowledge house regarding domain knowledge and has to keep on updating himself with the industry and company know(how to keep himself at par.

Business Analyst interview questions set (


What are the do umentations whi h you have om"leted in your e%"erien e? 3%"lain in detail. A business analyst is e%pected to document the following# $ $ $ $ :easibility Study Scope of the project Business +e!uirement 2ocumentation :unctional specifications o 7ain content o 573 2iagrams o $ *rototypes&in ; 739)%cel etc'

,on :unctional specifications

$ 2.

est plan, scenarios and cases

What is 4M5? What are the tools whi h are generally used 'y 'usiness analysts !or 4M5 diagrams? 573 is 5nified 7odeling 3anguage and is a worldwide standard for diagram(based object(oriented modeling. -lass diagrams, 5se case diagrams and Activity diagrams are usually used by business analysts during their functional documentation and re!uirements analysis process. 5sually, business analysts use any of the following tools for 573 diagrams# $ $ $ 7S / <isio +ational +ose Spar% Systems / )nterprise Architect

3.

What are non !un tional requirements? ,on :unctional re!uirements include the following# $ *erformance -haracteristics of the system / speed, response time, capacity constraints $ $ $ $ $ )rror and e%ception handling / systems logs, error logging )%ternal "nterfaces = "ntegration / data integration, data feed schedules. Security of the system / user profiles, administrator, privileges 2isaster +ecovery = Business -ontinuity *lan / system back ups 5ser and raining re!uirements / for users and technical team

$uestions whi h an 'e asked to the interviewer 'y the andidate6 1. What are the measures used to &udge how su ess!ul # am in the role? 2. What an # e%"e t !rom you in terms o! develo"ment and su""ort? 3. Where will the &o' !it into the team stru ture? (. What is the main thing the organi7ation e%"e ts !rom its em"loyees? .. Are there any "lans !or e%"ansion?

Business analyst interview questions A


Version control and configuration management are terms used widely in the business industry, write short notes about the terms. By definition, version control is essentially a subset of configuration management. "t is usually concerned with the handling changes arising in previous documents as opposed to configuration management which essentially handles the individual components.

Good documentation management systems are highly recommended in system development; briefly describe the factors that contribute to a good documentation management system. :or a documentation system to be considered good, the following factors should be prevalent in it# "t should be made in such a way that it can accommodate future changes, including version changes, bearing system security features such as providing access only to the allowed users, i.e. have good authentication features. "n general, one should take in data as well as information security measures in place, putting in mind that the documentation should also be able to bend to the changing needs of its users as well as the market conditions.

State the different software methodologies. he term software methodology, software development methodology and software process mean almost the same thing in computer software or system development, i.e. the activities carried out

by computer system engineers or computer software engineers in an attempt to procure particular computer software that servers a certain function or purpose. his includes the framework adopted, structure, plan as well as the control of the resources engaged in the software or system development process.

here are so many software methodologies and the choice as to which one to adopt is usually dependant on so many other factors such as the purpose of the given software, the prevailing conditions regarding the software development environment and the will of the company or the client procuring or intending to use the final software as some clients even look into the software or system engineers methodology to as one of the factors determining whether to contract him or not.

+egarding the purpose of the software, lets look at the following, e%ample is a situation of a safety critical system such as an aircraft navigation system and a business system, one would find that in a business system, one can have its prototype done and users start using it as they identify its weaknesses and tell the engineers to rectify whereas in an aircraft navigation system, no weakness would be allowed at all for it can cause huge loss of property and life thus all the possible identifiable weaknesses are eliminated first before that system comes into operation. 7uch stories and arguments apart, the following are the available software methodologies#

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S5,89 So!tware ,evelo"ment 5i!e 8y le, also understood as System 2evelopment 3ife -ycle which encompasses activities such as Analysis, 2esign, "mplementation, esting, "nauguration and 7aintenance in that order and then back to Analysis, note that it is a cycle hence once we get to the last stage, i.e. the maintenance we still go back to the analysis stage and move along to the maintenance once more iteratively

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-he 14) : -he 1ational 4ni!ied )ro ess, which when looked into intuitively is an iterative software development process framework that was created by the +ational Software -orporation in the 5S which is a division of the "B7 &"nternational Business 7achine'. ;owever, this process is usually not considered as a single prescriptive framework yet as an adaptable process which can be tailored by the development team or organization selectively in order to end up with their respective results depending on the needs prevailing either on the clients side, the industry standards or even the development constraints which involve time, scope as well as the budget, "ntuitively, this process has characteristics overlapping with other development processes and methodology as will be seen when considering the other methodologies below.

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he iterative process

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he waterfall model

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he agile software development methodology

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he >* &)%treme programming'

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he "S? @AAA methodology / provided by the "nternational Standards ?rganization

viii'

he "S? BCCAD model / also provided by the "nternational Standards organization

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he -apability 7aturing 7odel "ntegration &-77"' which replaced the former -apability 7aturing 7odel &-77'

%'

he Si% Sigma methodology

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he est 2riven 2evelopment & 22'

Describe the abbreviation OOAD as used in Ob ect Oriented !rogramming. he term ??A2 is an abbreviation of the phrase ?bject ?riented Analysis and 2esign. -ontrary to the traditional programming, also called procedural programming whereby the entire code of a given program is written line by line, from scratch. here is a new more powerful approach to software development or simply programming referred to as the ?bject echnology where predefined objects pertaining to particular situations are pre(designed by e%perienced software engineers and then the programmers just call them into their code in order to implement a given function in their code.

6ust the way e%perienced civil engineers design building blocks for particular situations in a particular house so that the ine%perienced mason just lays them appropriately in order to end up with a nice house is the way e%perienced software engineers make these objects. his helps even novice programmers to use the objects to build nice computer software or a program. "t is the analysis and design of these objects with intention to make good software that is referred to as ?bject ?riented Analysis and 2esign, the ??A2. *rogramming languages that use the ?bject echnology include -EE, 6A<A, and the *;* among others.

Describe the meaning of the term data mapping. By definition, the term data mapping is the process by which a system developer creates data element mappings that relates two models of data &databases' in order to assist in data integration. his usually assists in the following manner#

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2ata mediation or transformation between the source and the destination of data Assisting in data lineage analysis by identifying the data relationships Assists in data masking by discovering sensitive data Assists in data de(identification process Assists in consolidating multiple databases into one thus identification of redundant columns and advising the developers for consideration or even elimination.

Describe the term blac" bo# testing. Black bo% testing is the type of testing whereby the entire unit is tested as a whole without considering the contents or even how the inner components of the unit under test work, the testers only consideration is to enter a known input signal and check whether the output behavior is the one e%pected out of that unit given his input signal.

Give the importance of using a flowchart. "t is easier to interpret as it is graphical in nature and thus all persons involved in the project development can understand it with ease.

$riefly e#plain the use case model. his is a model used by software engineers to describe the business environment of a given project. "t encompasses of a series of workflow that are pertained to a particular actor.

%hat do you understand by the term &'() he term 573 is an abbreviation of the term 5nified 7odeling 3anguage which is the standard language used in construction of as well as visualization and documentation of varied system components. "t has a collection of graphical notation techni!ues used in the development of abstract models for certain specific systems.

Describe the importance of an activity diagram. his is the diagram used in a business system to show the workflow involved, activities happening as well as the completed actions. "n a company comprising of several departments e.g. the medical department, accounting department, and even the human resource department, usually each department has its own peculiar privileges to the system, for instance the medical department can only be allowed to access the screens related to their activities such as medical records while the human resource department will be allowed to view only the screens which are relevant to them too, thus these activity diagrams assist in showing the relationship between particular activities with their relevant and related departments so that during coding, the coders may refer to them to implement the discrepancies accordingly. 2esigners too can be guided by these activity diagrams.

*ow many types of diagrams do you "now and what do you "now about them) Am aware of two types of diagrams namely the use case diagram and the collaboration diagram, the use case diagram has been discussed above and as a result " will only talk about the collaboration diagram here, these are diagrams put into being by modeling the objects of a given systems and then representing the prevalent associations between the objects in !uestions with the use of links.

Describe your understanding regarding the so called alternate flow in use case. hese are the contingent flows that arise when a system fails to curb an encountered situation and thus the system doesnt result in the e%pected results. 4hen the system resorts to the alternate flow under this circumstance, it may still end up yielding the e%pected results.

Describe your understanding regarding the e#ception flow in use case. his is generally unpredicted situation that may lead to undesired result under normal circumstance in a system1 several methodologies called e%ception handlers are available to help control such situation

Describe the meaning of the following words as used in the use case scenario+ i, ii, -#tends .ncludes

"n the use case scenario, the term e%tends is used to imply that a certain action needs to have taken place in order for the other to take place too whereas includes implies that it is not important, as in the action may take place or as well may fail to take place but the other will still take place.

%hat are the documents related to the use case)

here are two documents related, namely the :+2 &:unctional +e!uirement 2ocument' and the SS2 &System 2esign 2ocument' or the +S & echnical +e!uirement Specifications'.

Describe your understanding regarding logical data model. "t is the data model, which is not actually physical and describes how data is physically stored in the given database.

Describe your understanding regarding high level and low level use cases. he high level use case usually refers to the entire business process whereas when it is divided into smaller units, the outcome or the sub units are what are then referred to as the low level use case

Describe your understanding regarding the SDD. his is the abbreviation of the term System 2esign 2ocument1 it acts as the mediator between business users and the system developers so as the system developers may understand the business re!uirements of the system they are developing in order to know where to put emphasis and end up with a !uality and objective based system.

Describe your understanding regarding the following terms i, ii, &/S 0S

he 5+S is the 5ser +e!uirement Specification whilst the :S is the :unctional Specification1 traceability matri% is usually used to keep track of these re!uirements. )S 2"+)- ?+ can be used to do the traceability of the given re!uirements during the testing phase.

*ow is use case prepared)

"t is prepared using drawing application software such as the 7icrosoft <isio and the also the +ational rose.

Describe how you would participate in testing as a $A 1$usiness Analyst,. As a Business Analyst, " would participate by reviewing the test cases to ensure that all the stipulated re!uirements have been met by the system in !uestion.

Describe the main 2ualities of a good re2uirement. here are several !ualities regarding a good re!uirement but the most outstanding ones include the#

3larity / the re!uirement should be clear enough to be understood by its users. &nderstandable / the re!uirements should be put in a manner easy to understand by users of all levels. 3onsistent / the re!uirement should be such that it doesnt contradict itself, it is important noting that during system development, all users need to be consulted, including the managers as well as the junior staff, one would find that the managers would like a wider control of the system so as to monitor the junior staff to the date whereas the junior staff are objecting these view, hence a contradiction. 4hen this issue is not considered carefully, usually through consultation or negotiation either the managers or junior staff may resent the system thus by this, once the users resent the system, obviously it will not be e%ploited to the ma%imum thus lowering the benefits the organization derives from it thus consistency must always be considered in the system development re!uirements. Verifiable / he re!uirements of a given system should always be verifiable as in they should be put in a manner that can be checked across in future so as one can clearly identify whether the particular re!uirement has been met or not, it is usually advised that the re!uirements are put in a manner that during verification, the answer is either true or false and nothing vague as it is during this stage that legal action can be taken by the either the contractor or client if at all the answer is no and always with the law, matters of doubt are generally not recommended.

%hat is the meaning of the word &'()

his usually is the abbreviation of the 5nified 7odeling 3anguage, a standard language in the system development used to implement the understanding, documentation and construction of varied system components

Describe the diagrams which should be "nown by the $usiness Analyst 1$A,. he Business Analyst &BA' is e%pected to be conversant with the following diagrams#

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5se case 2iagram# this is the diagram which gives the details concerning the given business environment, this entails the series of action usually performed by given actors such as analyzing the procurement portfolio, giving out an order to a certain supplier, acknowledging the reception of the goods, processing them as appropriate, doing the relevant marketing, handing the goods to the hands of a customer at a profit, receiving payments, either by che!ue or cash, printing a receipt, and entering the transactions into relevant accounts, making payrolls, preparing final accounts including the balance sheets as well as the profits and loss accounts. Activity 2iagram# this is the diagram which is usually employed in early analysis stages to describe the involved components. Se!uence diagram# his is the type of diagram used to tell the way particular objects interact with other objects in a manner arranged in both time and se!uences. his is usually very useful for system developers as well as the system testers as it enhances the level at which a given system can be understood.

ii' iii'

-#plain where you would use the rational rose and the re2uisite pro. "n a situation whereby different modules of a given re!uirements have been created for varied functions, then collected together and made into a single document, the re!uisite pro is the one which comes in handy. he other one, the rational rose, is used to create the business model as a visual representation. "t is helpful in creating high level and low level use cases, activity diagrams, state diagrams, collaboration diagrams, se!uence diagrams etc.

Business analyst interview questions 2

What is mean 'y logi al data model? 2ata model tells clear details about the data and how the data is stored physically in a database. What do u mean 'y high level ; low level use ase? A broad view of a business process is called a high level use case. And if we divide the big view into different small sub use cases, then it is called low level use case. What do you know a'out S,, ? "t is also called system design document. 7y role as a BA is just a mediator or a middle layer between business users and developers and we make developers to understand the business re!uirements. What do understand 'y 41S ; 0S ? 5ser re!uirement specifications and :unctional specifications. re!uirements, we generally use raceability matri%. o keep track of these

By using 4est director we can do traceability of re!uirements n testing phase. <ow do you "re"are use ases? BF using 7S <isio and +ational rose. <ow do you "arti i"ate in testing as a BA? " participate mainly in reviewing the test cases to see if all the re!uirements have been met. What is the main quality o! a good requirement? he re!uirement should be good, clear, understandable, and consistent and should be easily verifiable. What do u understand 'y 4M5 ? 573 is basically 5nified 7odeling 3anguage. his is the standard language used in the system to understand, document, construct different components in the system. What are di!!erent diagrams to 'e known 'y a BA?

)ntity relationship diagram, data flow diagram, use case diagram, class diagram, activity diagram, state chart diagram, se!uence diagram, collaboration diagram, component diagrams, deployment diagrams etc.. &se case diagram+ basically e%plains the business environment. Series of all related actions performed by actor. Activity diagram+ 5sed in the early stage of analysis and designing level. "t describes each individual component. Se2uence diagram+ "t tells the objects interactions with each others arranged in time se!uence. <ery useful for developers and testers to understand the system better. Where did u use rational rose ; requisite "ro ? 4hen we created different modules of re!uirements for different functions, and finally collected all together and made a single re!uirement document, we used re!uisite pro to do this. And we used rational rose to create the business model as a visual representation. -reated ;igh level = low level use cases. Activity diagrams State diagrams -ollaboration diagrams Se!uence diagrams

Business analyst interview questions 3


What do understand 'y version ontrol ; on!iguration management ? Basically version control is a part of configuration management. 7ainly it handles when the previous document changes. 4here as configuration management handles the individual component. What is meant 'y good do umentation management system ?

Should allow to make any changes if re!uired. Good security features. Should be able to change versions. Authorizations to only re!uired people. &renditioning capability' ;ide imp information from others. &redaction capable' What are di!!erent so!tware methodologies.? S23-, +5*, S)"(-77, Si% sigma, S4? , -ost benefit analysis, +isk analysis, Gap analysis. What is //A, ? ?bject oriented analysis and designing. 5sed in coding od object oriented languages like cEE, 6ava, and SA* Badis etc. What is 4A- ? 5ser acceptance testing. "f the 5A fails, BA did not understand the re!uirements properly. What do u mean 'y ,ata ma""ing ? "t is the mapping of data from source system to a destination system. What is 'la k 'o% testing? "t is completely a functional testing. i.e the tester need not know how it works technically. ;e only bothers what input he is giving and what output he is getting. What do u mean 'y white 'o% testing? "t re!uires slight programming knowledge to e%amine the outputs. What is 'ug? 7ainly used to see the performance issues and system hangs. <ow do u measure the quality o! a "rodu t? 4e do it by seeing min bugs in the product according to standards maintained by company.

What is 1A, ? "t is called as rapid application development. "t is a development process that is used to build applications in smaller periods like CA(HA days i.e with some compromises. What is 3-5 ? )%traction ransformation and loading. 5sed mainly in data warehousing.

-y"es o! testing ? 5nit testing Black bo% testing Ad hoc testing 4hite bo% testing )%ploratory :ront end Back end +egression 5A "ntegration System testing # by developer # :unctional and module level. # +andom testing..no particular pocess. # <ery detailed..into the code. # ad hoc testing with some purpose9 goal. # for web based applications. # database level # esting again and again the same application. # 5ser acceptamce testing # testing the interaction of . or more than . modules at a time. # esting all the modules together.

Business analyst interview questions (


Why is winrunner ?

4inrunner is used :or regression testing. Why is load runner ? 3oadrunner is used for *erformance testing What is a 'usiness "ro ess? "ts a collection of related structural activities in a system. <ow to identi!y risks in any 'usiness "ro ess? ;ave to e%amine all sources of risk from perspective of stakeholders by brainstorming flow charting, system design review, system analysis and a proper judgement. ,i!!eren e 'etween S,58 ; 14) ? SD(3 "nitiation stage :easibility stage # problem definition, project plan, roles # feasibility report, user re!uirement, concept, design

General design stage # :unctional specs and design plan 2evelopment "mplementation *ost installation /&! "nception phase )laboration -onstruction ransition # *roject plan, B+2, ;igh level use case # 573 diagrams, change management, configuration mgmt # System code, 8A test cases 9 test scripts, A test plan., use cases # *roduct delivery, *roject documentation., data base integrity # coding # project completion, notice for approval # post installation data = evaluation report.

4ser inter!a ing ? its uses ? ur e%"erien e? 7ostly done while prototyping. Advtgs+

+e!uirement validations. :illing communication gap between developers and business users. 2emonstrating a working system. 5ser training esting the final system 3ower development cost )asy maintenance

<ow to ategori7e the requirements? *erformance Business. System Global business :unctional 9 non functional <ow to analy7e the requirements? "nterview. 2ocument analysis . prototyping, usecases. 1ole o! SA= ,BA= ; )M.? 2iscuss the business re!uirements and get feed back from them. *our 1ole a!ter im"lementation ? "ntegration testing, acceptance and maintenance. 3%"lain B1, ; 01, ? B+2 tells what is re!uired for the product. And :+2 e%plains B+2 in detail.

General 'usiness analyst interview questions


General Business Analyst $ ; A....

What do you onsider is your greatest strength as a Business Analyst?

" think the biggest strength is the domain and the technical e%perience that " have had over the years as a business analyst. " have the right communication and leadership skills re!uired to e%cel in this role.

What do you onsider is your 'iggest weakness as a Business Analyst? " would like to think that my weaknesses are like my stepping stones towards success. At present " would like to fine tune my technical abilities to the constantly changing technologies available in the market. What are the methods you use !or gathering requirements ? As a business analyst, we not only have to gather the re!uirements but also provide solutions often with the help of the technical team

+e!uirement gathering with Iachman framework ( 5se the famous C4 E B; formula &4ho / 4hat / 4hen / 4here / 4hy E ;ow'. Jeep asking about the problem with this formula to find the principle re!uirements

"mplicit re!uirements / we should not forget about these as they can make or break the whole project *rototyping and process flows / these tools help in illustrating the re!uirements to the end users and confirm whether the Business analyst has done the re!uirement analysis correctly

What is the di!!eren e 'etween $uality Assuran e and $uality 8ontrol and how are they related to the Business Analyst "ro!ile ?

8uality Assurance focuses on the process# is the method chosen able to produce the product or is the deliverable free from errors and9or defects. 8uality -ontrol speaks about the products or deliverables themselves# the final e%amination of the product or deliverable to ensure they stand to the specifications and theyre free from error of defect. A business analyst has to take care of 8uality Assurance as well as control is in place in the final product which is delivered. What are the hallenges whi h you would !a e as a 'usiness analyst? A balance between technology constraints and business needs should be maintained at all times. echnology is used to help fulfilling business need, so its usually close to the need. Fou also have to keep an open mind as to how a process works effectively and accurately produce the re!uired product. hen, you must make sure that the written specifications are written properly to avoid misinterpretations. <ow did you handle a requirement>enhan ement that was not !easi'le? " know that even if " think a re!uirement was not feasible, " have a responsibility to e%plain why it was not feasible to the business representatives. So first "d clarify the re!uirement, what was the true re!uirement there. hen, "d e%plain the technical limitations in non(technical language to them as to why the re!uirements couldnt be accommodated at the same time. 7ost of the times, the reason was not feasible because its not affordable. After " present the business representatives with the estimated cost, they would decide whether or not the re!uirement was really needed. 4hichever the outcome was, the business representatives would feel that theyre in command and theyre involved in the decision making process.

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