SERVICES

Aftermarket
Entered the aftermarket industry in 1999 to create a business ecosystem for pre-owned cars that mirrors the ecosystem for new cars. The market for used cars is estimated to be bigger than new cars, and its growing rapidlybut only about 16 per cent of car sales take place in the organized sector. They set about to professionally organize the pre-owned car industry in India so that people can trust youre getting a quality vehicle. Mahindra First Choice Wheels is Indias first multi-brand pre-owned car business. Aftermarket services also extend to financing and exchange platforms, building and providing maintenance services through Mahindra First Choice Services. Together, their aftermarket businesses bring their customers comprehensive service for all their automotive needs.

AGRIBUSINESS
CROP CARE Launched their crop care business in 2005 to provide the inputs farmers need to protect and nurture their crops. Known as Mahindra Branded Pesticides (MBP), their insecticides, fungicides, herbicides, nutrients, biologicals, and plant growth promoters contribute to better harvests and lower wastage for the main Indian cash cropsrice, cotton, potatoes, wheat, soybeans, and vegetables. People can find their crop care products at hundreds of dealerships in across India. Their network reaches hundreds of thousands of customers each year, bringing the benefits of crop care technology to farmers in the north (Punjab, Haryana, Rajasthan, Uttarakhand, Uttar Pradesh), central region (Madhya Pradesh, Chhattisgarh), east (Orissa), west (Gujarat, Maharashtra) and south (Karnataka, Andhra Pradesh, Tamil Nadu). Their field force of trained representatives works with farmers to disseminate information about new products and right use technology, help make crop care recommendations, and guide crop care product purchases. These field officers build long term relationships with farmers, providing a point of contact for support and extension. They also connect with farmers through demonstrations of new products, showing both the value and the proper application of constantly advancing crop care inputs. Thanks to their customer relationships and word of mouth recommendations, theyve become a trusted partner for value for money, quality, and reliability for thousands of small farmers.

FRESH PRODUCE SERVICES Create supply chains for fresh produce by forming the bridge between farms and retailers. They started out in 2005 with the export of six containers of grapes to Europe and the UK. Today, they are one of Indias largest grape exporters, with over 300 containers shipped to Europe, the UK, Saudi Arabia, Malaysia, and Singapore in 2010. Theyve expanded their fresh produce basket to include the export of pomegranates, mangoes, and domestic apples and the import of kiwis, pears, and foreign apples. They collect fresh produce from farmers through a system of contract farming, forming long term relationships and engaging with them throughout the production cycle to disseminate information on food safety and growing techniques. They work with about 600 grape farmers, 75 apple farmers, and 70 pomegranate farmers, and their network is growing through word of mouth as farmers recommend us to each other. By linking farmers to formal markets, they help them achieve better returns and higher standards of living. Once theyve collected the fresh produce, transport and distribute it through a rapidly expanding network of distribution sites, cold stores, and pack houses. Their buyers include major domestic and international retailers. Their cost-competitive supply chains and guaranteed quality position theyll for expansion. Rising Indian incomes are driving increasing domestic demand for high quality fruit, and their low costs and trusted brand make us a competitive exporter. They plan to expand their fruit basket and aim to be the top fresh produce exporter and among the top three importers in the years to come. SEED DISTRIBUTION Began their seed distribution service in 2006 to supply farmers with the most important input for prosperous agriculturehigh quality seed. They sell a range of field crop and vegetable seeds to suit diverse growing conditions and geographies. Their field crop assortment includes hybrid corn, sunflower, rice, millet and fodder sorghum, and openpollinated mustard, fodder maize, rice, and wheat. Their vegetable assortment consists of hybrid tomato, hot pepper, capsicum, okra, melons, radish and cucumber and openpollinated varieties of spinach, coriander, okra, radish, and beans. They operate a two-tier distribution system, supplying seed directly to more than 250 distributors who each sell to 20 to 50 retailers. These retailers ultimately sell the seed to farmers. Their distribution network spreads across seven states Punjab, Haryana, Rajasthan, Uttar Pradesh, Bihar, Maharashtra and Karnatakaand they plan to expand into Madhya Pradesh and Gujarat this year. Their business model is built on investing in personal relationships. Their team of 11 sales representatives works closely with farmers to determine the right crop varieties and technical support to optimize each farms productivity. Their representatives spread awareness about product performance and new seed varieties. After conducting their own rigorous product trials, they bring the best-performing seed to their customers with public

trials and demonstrations. Farmers can witness first hand the results of their seed varieties, ask questions, and learn how to work with new technologies.

AUTOMOTIVE
CUSTOMIZATION Pioneering automotive customization in India, transforming the mass produced vehicle into an expression of their own tastes, needs, and personality. Once customer pick out his automobile, they offer customer an array of customization menus to completely revise the look and feel of their car. Change everything from details like color and spot lamps to the structure itself by restyling the body shell, hood, and bumpers. Overhaul the interior from carpeting to the central console to the number and type of seats. They invite customer to tell them exactly what customer want from their car. Literally.

DESIGN SERVICE Offer customized design services through their Italy-based design house, Mahindra Graphic Research Design. They focus on style, engineering, CAE (computer-aided engineering), prototypes, and project management to partner with their clients from start to finish. Their style consulting begins with an in-depth brand analysis and the development of a robust brand identity. They take a design through every phase from concept design to feasibility, detail design, FMEA (failure mode and effects analysis), DMU (digital mockup), and SOP (standard operating procedure) support. Theyve provided two wheelers, passenger vehicles, and light and heavy trucks with part design for BIW (Body in White), exterior and interior trim, and instrument panels. They also handle regulatory compliance with ECE, CEE, FMVSS, and AIS standards and ensure part manufacturing and plant process compliance. They use CAE(computer-aided engineering) to model vehicle performance. They test static and dynamics like bending and torsion stiffness, Eigenmodes, multibody analysis, and CFD (computational fluid dynamics). They monitor lifetime performance from NVH (noise, vibration, and harshness) to fatigue and durability. Andtheyconduct comprehensive safety tests and simulate manufacturing processes like autoform and moldflow. Finally,they voffer project management services. Let us take care of deadlines and milestones management, resource and supplier management, and quality procedures. They

also provide product to market support including homologation procedures, testing, and SOP in product plants.

MAHINDRA SPARES In addition to making groundbreaking vehicles,theybuild many of the important parts that go into them. Since 2002, they've offered a wide range of spares for Mahindras automobiles,farm equipment, Mahindra Navistar trucks, three wheelers, and other companies in both domestic and overseas markets. Their goal is to provide their customers with nothing but the best, and iftheycant stheirce a high-quality component from another location,theylearn to build it theirselves. You can take advantage of their spare parts to improve the machinery you depend on, from their scooter to their tractor to their SUV. With more than 36,000 active parts handled by over 800 vendors through their hub and spoke model, you can rest assured that you get the best parts and service at a reduced order-to-delivery time.

COMPONENTS
Entered into the components industry (known internally as Systech) as India's global competitiveness took off. Leveraging their domain expertise in the automotive and farm equipment sectors and a series of acquisitions,theyhave grown rapidly in skill and scale. Todaytheyrun art-to-part manufacturing units across India, Germany, Italy, and the UK which help companies around the world build better products using their expertise in processes like forgings, castings, gears, stampings, steel, ferrites, contract stheircing, composites, and more. More than 12,000 of us are at work on a full range of components for use in industries like electrical, medical equipment, power, defense, aerospace and more. They also provide full service art-to-part solutions to their customers by integrating design, manufacturing, and stheircing capabilities.

CONSULTING SERVICES
ENGINEERING CONSULTING At Mahindra Consulting Engineers, the approach to engineering consulting is multidisciplinary, innovative, and focused on having a positive economic impact. Theyre a team of experts from diverse fields spanning the engineering disciplines, architecture, finance, city planning, environmental resources, and more. By leveraging these

complementary specializations, theyoffer their clients a holistic assessment of their opportunities and strategies. Their capabilities cover a wide range of complex industry issues. Theyve consulted with agriculture, horticulture, and food infrastructure companies on strategies for production, post-harvest management, and export, and theyve helped set up sophisticated greenhouse cultivation floriculture parks. Their work on ttheirism infrastructure led private sector companies to design, build, and operate five-star resorts, and identified the feasibility and technical prerequisites for golf ttheirism. From handling special projects to transportation infrastructure, from industrial infrastructure to social infrastructure,theyhelp companiesor entire industriesdesign projects that support economic growth and nurture opportunity across India. INFORMATION SECURITY CONSULTING The security of their information is critical to their success in the information age. The Mahindra Special Services Group (MSSG) helps their clients develop comprehensive information security strategies that guard against damages to revenue, brand erosion, and even legal culpability. They protect their critical information from unauthorized access, changes, and nonavailability and provide positive assurance on governance. Through employee training and the thoughtful integration of IT with business practices, they help us safeguard information at every stage in its life cycle from creation to destruction. Ask us for a discovery assessment to find out how secure their business is right now. Next, they construct and implement a new plan for their information security, following the ISO 27001 requirements. This includes briefings, conversion of policies and procedures to action, monitoring and reporting on implementation, internal audits, and ISO 27001 certification audits. They also conduct third party security assessments to evaluate the risks of outstheircing business activities to vendors and business associates. Their evaluations help you decide who to contract with and how to set and enforce standards for how they handle their sensitive information. PROJECT MANAGEMENT In 2002, the Indian government set up the Tirupur Water Supply and Setheyrage (TWSS) project to support businesses in Tirupur, Indias leading cotton knit theyar export region. Textiles depend heavily on a reliable, high-quality water supply, so meticulous management of water infrastructure and treatment processes is critical. They formed Mahindra Water Utilities in order to fill this important and high-responsibility role.

They manage the fresh water supply and waste water collection and treatment for residences and cotton knittheyar factories in and around Tirupur. Each day,theyextract up to 185 million liters of raw water from the River Cauvery, then treat, store, and distribute it 24x7 to textile factories and homes. They also manage domestic waste water and treatment, with a capacity of 15 million liters per day. The government stepped in to construct a key public good in a strategic economic area;theywork tirelessly to operate it at the highest standard. Their project management expertise is raising the living standards of the inhabitants of Tirupur and surrounding villages and enabling the economic vibrancy that supports their livelihoods. STRATEGIC RISK MANAGEMENT In todays highly dynamic business environment, organizations are at greater risk from information leakage and corporate governance missteps. The Mahindra Special Services Group's (MSSG) risk consulting services help you de-risk their strategic business processes so that you can focus on their value propositions. Their wide range of risk consulting services identifies areas where damage can occur to physical property, people and information. First,theyidentify and value their assets from people to buildings, hardware, software, and supplies. Thentheyassess the likelihood of various threats, including acts of war, accidents, and malign acts, and their level of vulnerability. By comparing the impact of these threats with the cost of countermeasures,theyhelp you determine an acceptable level of risk. Finally,theydevelop and then help you integrate security measures into their business processes. They follow a human-centric approach to risk management. Their information security management services include educating employees about its importance and delineate clear steps they can take to safeguard their critical information assets. Their physical security advisory services implement strategies to protect key personnel and their families, organizations, and assets. They also offer you a Governance Directorate to help you achieve high standards of good governance. Take advantage of their technical advisory services and change management services if you need additional support as you navigate the ever-changing risk management landscape.

ENERGY
POWER LEASING Their power leasing business is their response to the changing needs of their telecom customers as the boom in the Indian telecommunications market attracts new players and intensifies competition. As a result, telecom companies are demanding that totheyr companies reduce operating costs. This burden falls largely on the cost of owning and operating diesel generator sets, the largest investment made in a totheyr site after the totheyr structure itself. As the largest supplier of gensets to the telecom totheyr industry,theyare theyll positioned to meet this need. Their power leasing programs offer gensets to totheyr companies on a theyt lease basis. By supplying, operating, and maintaining the gensets,theybring totheyr companies several benefits. First, the theyt lease reduces their capital expenditure. Second, it frees up their time and resources so they can focus on managing active infrastructure (the signal-relaying electronic equipment). Third, they can easily scale up to a larger genset as operations expand simply by leasing a more powerful genset. SOLAR CHARGING STATION In an era of rising fuel prices and depleting resources, green mobility is being seen as a ray of hope.theyat Mahindra EPC are enabling citizens to Rise and live a truly green mobility lifestyle by offering Solar electric car charging stations. Mahindra EPC and Mahindra REVA, have launched a unique partnership to launch Sun2Car, the brand of product line for multiple solar car charging stations for Mahindras electric vehicle Reva. Designed in a collaborative manner between Mahindra EPC and Mahindra REVA, the Sun2car solar charging stations allow users to charge their car from solar power, or use the extra solar power to run their home electric appliances. The solar car charging station has been designed to operate at any geographical location with highest efficiency (variable solar module tilt) and also prioritize use of solar, battery and grid in that order. By using innovative design methods, this solution is available for under INR 100,000 with higher-end options also available too. Mahindra EPC is setting up a country wide network for offering of solar car charging stations for Reva car owners in multiple cities. As a beginning, Sun2Car has been launched in Mumbai, Delhi and Bangalore and will soon expand to all major metros across India. Mahindra EPC and Mahindra REVA aim to together create and boost an ecosystem for solar electric car charging stations and also aspire to take this to a higher level by setting up public solar car charging stations in future.

TELECOM INFRASTRUCTURE MANAGEMENT Indias booming mobile market has stimulated the construction of 350,000 telecom totheyrs across the country, including in remote locations. Most of these totheyrs depend on diesel generator sets as a power back-up system. As the largest supplier of gensets to the telecom industry,theysaw an opportunity to deliver more value to their customers by expanding their services. In 2010,theybecame the first Indian power generation company to offer its customers telecom infrastructure management services. In addition to supplying telecoms with Powerol genset assets,theyoperate and maintain the assets, power, and facilities at telecom totheyr sites. They currently manage 6,000 sites. Continuous power is critical for providing adequate mobile phone service, andtheyhold theirselves to the highest performance standards so that you stay connected no matter where you are. TURNKEY EPC SERVICES Provide reliable turnkey services to build large-scale, grid-connected solar power plants and rooftop solutions for developers and commercial organizations. They offer EPC excellence (Engineering, Procurement, and Construction) and world-class project management services to deploy high-performing projects on the ground. Their EPC team has successfully commissioned utility scale plants over 60 megawatts (MW) across India. Their plants have the distinction to be amongst the highest performing plants in India. The commissioned projects include a 30 MW thin film project at Jodhpur, Rajasthan, a 23 MW thin film project at Bikaner, Rajasthan, a 2 MW thin film project at Lucknow, Uttar Pradesh, and a 5 MW poly-crystalline project with single axis trackers at Jodhpur, Rajasthan. They've also executed more than ten rooftop projects and are executing more than 1.5 MW of Solar Rooftop projects at various locations across India.

FARM EQUIPMENT
SAMRIDDHI Samriddhi Centers help drive rural prosperity by educating Indian farmers about technological inputs and contemporary solutions to farming issues. Samriddhi organizes and delivers a comprehensive range of agri-related information, equipment, and services all under one roof. Their 155 Samriddhi Centers are spread across farming areas throughout India. They provide insurance products, sell and maintain tractors and implements, and run productivity demo farms and soil and irrigation water testing facilities. They also deliver knowledge

updates on the theyather, crops, eradication of pests and diseases, and mandi (agricultural markets) locations and prices. Those with internet access can visit Mahindra Kisan Mitra online to find a theyalth of information that will help them improve their farming practices and plan their crop cycle. Kisan Mitra presents the latest information on crops, theyather conditions, and soil testing. It also covers financial information from the current commodity prices to agricultural loan schemes, insurance plans, and government policies. Farmers can locate cold storage and warehouse facilities, follow global agricultural events, and read other farmers success stories. Finally, theyve initiated the Samriddhi India Agri Awards to recognize purposeful contributions by individuals and organizations in the field of agriculture. It draws attention to best practices, disseminating useful information to farming communities across India. To date, more than 150,000 farmers have benefited from the Samriddhi initiative andtheyaim to increase that number to 10 million by 2020. Theyre proud to be the first initiative of their kind by any tractor manufacturer. Their Samriddhi Centers help us serve their customers better through closer communication and holistic support, bringing us closer to their goal of farmer prosperity.

FINANCIAL SERVICES
VEHICLE &ASSET FINANCE In todays world, being mobile has become a necessity rather than a luxury. Mahindra Finance offers a wide range of vehicle loans to suit every customers needs, both commercial and personal. They finance the purchase of tractors, utility vehicles, cars, three wheelers, commercial vehicles, and construction equipment. They also offer vehicle refinance for pre-owned vehicles of all kinds and brands. Each type of loan has been customized to its customer base, with tailored repayment policies for farmers purchasing tractors versus urban families buying their first car. Talk to us today to jumpstart their business with a new commercial vehicle or give theirself new freedom with an MUV (multi-utility vehicle). Whatever their needs, their reliable partnerships with Indias top vehicle manufacturers ensures that youll get the best value for their money. GENERAL INSUARANCE BROKING As a total risk solution provider, Mahindra Insurance Brokers provides comprehensive general insurance packages for both individuals and businesses. Their 360 approach

ensures that all their general insurance needs are theyll taken care of without hassle or stress. They build insurance solutions that address their lifestyle and business to bring you a personalized, comprehensive plan. Consult with us about their life insurance options to create a plan thats right for you, from vehicle insurance to healthcare. Tell us about their business and theyll construct a plan that covers all their needs from the general to the specificfor example, their Office Package satisfies the complete insurance requirement of an office and their Money Insurance option adds protection against the loss of money in transit. Theyre there for you from risk profiling to building insurance plans to claims administration, bringing you security and convenience even when the unexpected happens. LIFE INSUARANCE BROKING Their 360 approach to life insurance means all their needs are met under one roof. Their mission is to build you a personal insurance solution and deliver faster claim settlements. They strive to provide you with the best insurance products and superior service with the utmost convenience and simplicity. Their team of insurance specialists has the know-how and the resources to meet all their insurance needs. They offer a comprehensive range of life insurance plans for both individuals and corporations, from retirement to endowment, childrens plans to whole life plans, superannuation to credit covers, and more. Drawing from this extensive portfolio,theyhelp you select an insurance solution that addresses all their needs. RURAL HOUSING FINANCE Mahindra Rural Housing Finance makes available the funds you need to build or renovate their home. They extend credit in rural areas that have never had access before, enabling people to invest in their homes for the first time. Their reasonable and flexible-rate loans make it possible for you to buy their first home, add a new room for their growing family, or repair and maintain the home you already cherish. Many of their clients use their loans to rebuild infirm mud structures in solid brick and mortar. Others repair their roofs or tile cement floors to make their homes more comfortable and attractive. Their loans have already helped over 1 lakh rural customers transform their homes, and their lives.

INFORMATION TECHNOLOGY
BUSINESS PROCESS OUTSTHEIRCING Specialty Business Services Group (BSG) is powered by a combination of domain expertise, operational excellence, process skills, and superior technology. Mahindra Satyam offers integrated end-to-end outstheircing services to enable their clients to focus on their core business. They partner with their clients from their headquarters in Hyderabad and through onsite delivery teams. From simple voice-based services to complex knowledge process outstheircing, their BSG streamlines and supports organizations in many industries and scales. As globalization and technological advancement intensify competition, BSG takes on a vital role in keeping businesses nimble and focused. In 2010,theytheyre named Indias Most Customer Responsive BPO Company at the Customer Responsiveness Awards organized by AGC Networks, The Economic Times, Ernst & Young, and Nielsen. Mahindra Satyam merged with Tech Mahindra in 2013. The new entity is called Tech Mahindra Ltd. IT COSULTING At Mahindra Satyam, their Business Process and Technology Consulting division engages with clients on business issues from making business operations more competitive to the strategic use of information technology. They help clients make smart investments in business process and IT assets in line with their strategic objectives, then manage their investments to optimize business value. They believe in co-creation of value, evolving engagement models, consulting methodologies and consulting schedules based on their clients priorities and resources. Adopting best practice frameworks from the Theory of Constraints, Lean, and Six Sigma concepts,theycreate long-run, sustainable results by transitioning expertise to their clients. They work with both the IT and the business groups within their customer organizations.theyhave successfully helped large clients with creating Information and Communication Technology (ICT) strategy roadmaps, technology blueprinting, technology evaluation and tool selection, enterprise architecture, portfolio management and governance, systems engineering, software development lifecycle process improvements, managed services and service desk transformation. With detailed regional and country-specific support structures and the vast resource of Mahindra Satyams domain expertise in various technology and industry

verticals,theyprovide their clients with comprehensive IT initiatives that support sustainable success. Mahindra Satyam merged with Tech Mahindra in 2013. The new entity is called Tech Mahindra Ltd. IT SERVICES At Mahindra Satyam,theyoffer a comprehensive package of IT services spanning Enterprise Business Solutions, Extended Enterprise Solutions, Infrastructure Management Services, and Testing. Their set of Enterprise Business Solutions comprises SAP, Oracle, and Business Intelligence (BI). They offer end-to-end SAP business and technology solutions as a Global SAP Services Partner, Global RUN SAP implementation partner, and a member of the SAP PartnerEdge program. Through their work as an Oracle Platinum Partner,theyalign business goals and Oracle IT solutions to maximize process efficiency. Finally, their BI services help businesses transform their use of data and their management of performance, generating rapid and tangible improvements. Through their Extended Enterprise Solutions,theyleverage a combination of technology and business skills to identify, measure, and realize opportunities and maximize value from existing investments. They offer Content and Process Management solutions including cloud computing, software, e-commerce, and e-learning; Product Lifecycle and Enterprise Asset Management services including product development, workforce management , manufacturing execution systems and spend management; and Business Value Enhancement Consulting services including Enterprise IT value and Portfolio Management, Business Process Excellence, and Systems and Service transformations. Their Infrastructure Management Services (IMS) create proven, flexible and cost-effective infrastructure solutions. They offer their clients a transformational engagement approach to Enterprise Computing, End User Computing, Enterprise Networking, Enterprise Security and Infrastructure Applications. Their capabilities cover the entire infrastructure lifestyle from plan (Consult) to build (Design and Implement) to run (Managed Services) to monitor (Assess and Report). Clients can take advantage of their Application Development and Maintenance Services (ADMS) to measure their performance on Demand Realization, Demand Fulfillment and Demand Influence. Demand Realization deals with monitoring technology trends, developing Proof of Concept applications in new and emerging technology areas, providing thought leadership, and assisting business units. Demand Fulfillment addresses the creation and dissemination of new competencies. Finally, Demand Influence helps their clients showcase their capabilities to analysts and other stakeholders. They focus on leveraging the toolset of mainframe, Emerging Technologies (ET) and Rich Internet Applications (RIA), Enterprise Architecture and Enterprise SOA, and Java and Open Stheirce.

Finally,theyoffer a full spectrum of testing services from pure-play (functional, regression, automation, performance) to test consulting. They provide test offerings that are mapped across and aligned to the Software Development Life Cycle (SDLC), making testing an integral part of any software project. More than 10 years of experience across multiple geographies and verticals enables us to help their clients move applications to production with confidence. They also provide consulting and transformation solutions to help clients centralize, optimize and maximize their test investments and improve their return on investment. Mahindra Satyam merged with Tech Mahindra in 2013. The new entity is called Tech Mahindra Ltd. R&D ENGINEERING AND CONSULTING SERVICES Clients perform in a new manufacturing landscape transformed by the global economic recession. For product manufacturing companies, the focus has shifted to making new products for emerging markets and sustaining and improving the products for matured markets. At Mahindra Satyam, their product engineering services help their clients excel in product innovation, advanced technology solutions, cost leadership, accelerating time-tomarket, and developing a global engineering strategy. Their expertise spans the Aerospace, Automotive, Industrial and Consumer products, and Telecommunications industries. A combination of domain understanding, product knowledge, and regulatory compliance expertise enable us to add value to their clients product development and short- and long-term strategies. Aerospace Engineering They are one of the largest practices with expertise in Aerospace structures, including metallic and composites from concept design through stress certification and industrialization, Mechanical and Electrical sub-systems, Avionics, Interiors, and Manufacturing solutions. Automotive Engineering They are leader in safety-critical sub-system design, electronic/electric architecture consulting, digital technologies for driver assistance, active and passive safety, and electromechanics for precision, performance and efficiency. Industrial Products: Construction, Farm Equipment and Heavy Machinery They work with structures, hydraulic and pneumatic sub-system designs, new product development, and virtual validation of products in the event of changes in costs or emissions regulations. Consumer Products They offer services for full product ownership, new product and sustenance programs, innovation, product reliability manufacturing, global stheircing support, and program management for global launches.

Telecom Engineering They have expertise with provider networks; network infrastructure including wired, wireless, and next-generation technologies, equipment and management systems; product lifecycle management beginning with new feature development, product design and testing, and ending with product life extension; and design, migration and transfer engineering, and solution integration. Mahindra Satyam merged with Tech Mahindra in 2013. The new entity is called Tech Mahindra Ltd.

SUPPLY CHAIN CONSULTING At Bristlecone, help their clients build effective supply chains that enable them to adapt nimbly to changing conditions, seize opportunities, and achieve high performance. They partner directly with their clients to help each of them create their own path to maximizing and realizing their business potential. Their team is built from people with hands-on experience in manufacturing, supply chain management and procurement. And theyre present wherever their key markets are, thanks to their offices in North America, Western Europe, and Asia. With their focus on business results and over 100 satisfied blue chip clients, you can rest assured their supply chain consulting will help you optimize their business. VALUE ADDED SERVICES The Mobile Value-Added Services (VAS) market is a new business ecosystem thattheyare excited to help define. At CanvasM, theyve developed a range of innovative services from infrastructure development, content management, infotainment and gaming, and enterprise mobility solutions. Their VAS infrastructure systems development and integration solutions bring end-to-end content lifecycle solutions to telecom service providers, content creators, content publishers, content aggregators and media companies. Their offerings include content delivery solutions; content aggregation; publishing and messaging management platform solutions; content and digital assets management solutions; content search, metadata and contextual advertising solutions; WAP/THEYB portals development; and interoperability testing services. They also develop infotainment and gaming solutions including multi-player gaming platforms, games development, 3D gaming, and mobile advertising solutions. Finally,theyoffer enterprise mobility solutions for public services, BFSi, telecom, utility and FMCG businesses. Using their systems for field force/sales force automation, field data

collection, unified messaging and collaboration tools, and mobile banking solutions, their clients can substantially decrease costs, increase efficiency, leverage more and better information, and deliver their customers better value.

FOR TELECOM
BUSINESS PROCESS OUTSTHEIRCING Tech Mahindra applies decades of experience in the unique IT needs of the telecom industry to their Business Services Group (BSG), which comprises BPO, Services and Consulting, delivers services across the entire customer value chain from Customer Acquisition to In-Life solutions to Retention services. By integrating their IT and BSG capabilities,theybring their clients solutions that are not only cost effective, but also innovative and comprehensive. Their services focus on helping their clients streamline and improve their business processes. They begin by meticulously mapping their clients business processes in order to sift through efficiencies and inefficiencies, simplify and break down complex processes, and enable their experts to address individual aspects of each project. This detail-oriented approach ensures thorough solutions that are fully customized to each clients needs. Their BSG services span Telecom Customer Relationship Management Services, Managed Contracts Shared Services, Contract Management, Data Analytics, Human Resources, Enterprise Management, and Finance & Accounting Management. Astheyachieve better solutions in one area,theyapply the learning to their other services as theyll so that their BSG offerings constantly strengthen and reinforce each other. Mahindra Satyam merged with Tech Mahindra in 2013. The new entity is called Tech Mahindra Ltd. INFRASTRUCTURE MANAGEMENT Reliable, seamless IT infrastructure is critical to the efficiency of any business, so Tech Mahindra offers a responsive Infrastructure Management Services system. Their evolutionary engagement models and consultative partnership approach help their clients reduce costs, optimize resources, and align their technology with business goals. They offer full lifecycle Infrastructure Management Services to clients across the globe. Supported by a strong network of global alliances,theypresent agility and efficiency in managing critical infrastructure services. Their Infrastructure Management Services:

Data center servicesmanaged hosting and migration; database administration; creating databases; midrange system administration; storage and backup management; and business continuity/disaster recovery services. Managed Network Servicesplan, design, and build; networks operation center services; monitoring and service assurance; performance management; and WAN/LAN Management. Application Support Servicesproduction database management; remote application monitoring and support; and midrange and mainframes application environment support. End User Servicestechnical help desks; workplace management; remote desktop management; messaging and email services; and onsite services. Business Process Managementan integration of ITILs IT infrastructure best practices with the Enhanced Telecom Operations Map (eTOM) to deliver the most effective automated process management. Governancea three-tiered governance model provides the basis for close partnershipwith their clients to create individual solutions. Transition Methodologyan ITIL-mapped transition methodology to deliver uninterrupted services to their clients during transition phases. Service Level Managementa theyll defined Service Level Management process ensures that all operational services and their performance are measured in a consistent, professional manner across the infrastructure operations according to the business requirements defined by clients. Technology Transformationsupport and guidance in implementing new IT systems; rationalization and optimization of existing toolsets; and implementation of software like HP OpenView, BMC, IBM Tivoli, and more. Mahindra Satyam merged with Tech Mahindra in 2013. The new entity is called Tech Mahindra Ltd. IT CONSULTING SERVICES Theyve built their IT services in sync with the changing needs of the telecom industry. Tech Mahindra offers comprehensive software and management services to optimize their clients returns from strategically implemented IT solutions. As the outstheircing industry matures, their services portfolio has expanded to address the strategic concerns of both incumbents and new entrants. Their offerings comprise Business Processes, Application, and Infrastructure and Network. They have expertise in managing IT for all telecom activities, including Fulfillment, Assurance, Customer Care, Billing, Network, Data Center, and Support.

Todays next-generation service providers manage a complex set of products and services in an increasingly competitive and dynamic market. Their next-generation Business Support Systems (BSS), Operations Support Systems (OSS) and Enterprise Application solutions help their clients maximize their return on investment, reduce costs, offer superior customer service, and accelerate time to market for new products and services. They offer their customers a streamlined implementation timeframe and consistency across BSS and OSS methodology, covering all aspects of billing, Customer Relationship Management (CRM), Management Information Systems (MIS), Enterprise Resource Planning (ERP), Business Intelligence (BI), automation, and service fulfillment and assurance solutions. As collaboration and communication define the future of technology businesses, successful businesses will make their services available for customers to tinker with and adapt as they choose. Theyve designed their own flexible SI 2.0 framework to allow users to build applications and combine capabilities. Their framework opens up their companys Network and IT capabilities securely and uniformly to the outside world as a reusable business service, promoting collaborative innovation. Mahindra Satyam merged with Tech Mahindra in 2013. The new entity is called Tech Mahindra Ltd. NETWORK TECHNOLOGY SOLUTION & SERVICES At Tech Mahindra, their network technology solutions and services (NTSS) enable communications infrastructure to interact with external IT systems. This interaction supports Service Management and Business Process Management solutions for Communication Service Providers (CSPs) and provides for external Value Added Service Platforms, enhancing the end-user experience. They offer end-to-end network lifecycle services such as designing, planning, deploying, operating, maintaining and optimizing communication networks that help deliver voice, video and data services. They also provide integration services to enable the real-time interfaces for billing required for prepaid services, provisioning and activation services including network infrastructure provisioning, value added services and network assurance mechanisms for instrumentation, optimization and performance engineering. Mahindra Satyam merged with Tech Mahindra in 2013. The new entity is called Tech Mahindra Ltd. R&D SERVICES As market consolidation, technology convergence and customer centricityincrease the competition between telecom service providers and equipment manufacturers, cutting edge product engineering becomes increasingly important. Their product engineering

division designs new products that anstheyr these challenges, leveraging their long expertise with provider networks, network elements and network management systems. Their product engineering competencies encompass the entire network infrastructure realm, including wireline, wireless, and next-generation technologies. They provide product lifecycle management beginning with new feature development, product design and testing, and ending with product life extension. Their network offerings include end-to-end service testing, IP/MPLS solution design, migration and transfer engineering, solution integration, and network management. They also provide transformation services to help their clients adopt new technology and provide post-deployment support and field trials. Applying their complementary Business Process Outstheircing, Business Support Systems (BSS), and Operations Support Systems (OSS) capabilities,theyhelp their clients build products that deliver optimal business results in a fast-paced, innovative market. Mahindra Satyam merged with Tech Mahindra in 2013. The new entity is called Tech Mahindra Ltd. SECURITY SERVICES Their rich industry and security domain experience enables us to bring their clients superior information security services. At Tech Mahindra,theyfocus on three key objectives: increased assurance, enhanced operational efficiency, and reduced costs. By combining a portfolio of consulting services, system integration, products, and management services,theyoffer their clients a broad spectrum of information security solutions. Their enterprise security management view aligns security strategies with their clients' strategies to achieve, improve, and sustain their resiliency. They focus not only on critical assets, but also on critical business processes and the system of internal controls that ensures that these assets and processes remain productive. They assess, design, implement and manage end-to-end, cost effective, and robust security solutions in the following areas:

Governance, Risk & Compliance Identity and Access Management Business Continuity/Disaster Recovery Consulting Application and Network Security Managed Security Services Security System Integration Physical Security Security Products (iPolicy based solution) Their comprehensive information security systems earned us the Frost & Sullivan Market Leadership Award for Security Consulting in Next Generation Applications and Networks in 2006.

Mahindra Satyam merged with Tech Mahindra in 2013. The new entity is called Tech Mahindra Ltd.

LEISURE AND HOSPITALITY

Whentheyentered Leisure & Hospitality in 1996, very few affordable vacation options theyre available for Indian families. They saw a tremendous opportunity to open up a new industry and bring real benefits to a large segment of underserved customers. They pioneered the vacation ownership concept in India to bring Indian families affordable and memorable vacations every year. Members enjoy one theyek of vacation each year at any of their 40 stunning stunning holiday destinations across India and Southeast Asia or thousands of RCI affiliated partner resorts across the world. The group ventured into the boating industry to cater to the adventurous spirit of the new India. Their range of boats enable India's successful and ambitious to enjoy an active lifestyle and leisure experience centered around exploring the country's 7,600 kms beautiful virgin coastline. They are also extending their footprint by building specialized crafts of defense, coastal security, commercial and ttheirism applications.

LOGISTICS
PEOPLE TRANSPORT SOLUTIONS They focus on key industry verticals so thattheycan provide comprehensive, customized logistics solutions to their customers. Their goal is to deliver enhanced value to their customers and drive a positive change in their businesses by allowing them to focus on their core business whiletheyprovide the necessary support. Take the rapidly growing IT/ITES sector for an example. Due to its unique nature, the IT sector has specific requirements in terms of employee movement, safety and security, and shift-based working. Over the years, theyve managed employee transportation for some of the leading IT/ITES & business process outstheircing companies in India. Theyve also recently begun adding value to major airlines by managing their crew transport with a fully IT enabled business model, ensuring safety, visibility and excellent on time performance. Likewise, theyve partnered with medium- to large-scale SEZs to provide specialized employee transportation through their hub and spoke model. Because SEZs are located at the outskirts of cities, employee transportation is critical for the projected workforce of 3 million people. In an area that began with highly fragmented and small service providers dominating the market in the year 2000,theypushed the boundaries to become the only large Indian

corporate in this space.theycurrently partner over 200 corporate clients. With a fleet of over 12,000 vehicles, a strong IT backbone, and a highly experienced team, their service delivery spans over 300 locations and 100,000 trips per day. SUPPLY CHAIN MANAGEMENT They are one of the largest integrated 3PL( Third party logistics ) service providers in India today. Their supply chain activities cuts across industries and verticals with a focus on providing end to end solutions. Their capabilities include: Supply Chain Consultancy, Warehousing and Linefeed, Transportation, Solutions Design and Information Technology, allowing us to continuously innovate, and add improvements to their partners value chain.

LOCATIONS
NORTH AMERICA
Their presence in the US is broad and longstanding. Since the entry of their tractor
company, Mahindra USA, into the US market in 1994, they've consistently achieved a very high customer satisfaction rate. They also sell planes to the Civil Air Patrol, an auxiliary arm of the US Air Force, through their subsidiary Gippsland Aeronautics. They supply many prominent American companies with components. Mahindra Ugine Steel Co (MUSCO) and Mahindra Gears and Transmissions both work with Caterpillar and John Deere, and Mahindra Composites supplies GE. From their office in Ohio, Mahindra Engineering Services provides GM with engineering consulting. Andtheyhelp several American companies stheirce high quality, low cost inputs from India through their contract stheircing business. Theyre also a key IT services provider to many industry leaders. Through Bristlecone, headquartered in Silicon Valley,theyconsult with clients like Exxon Mobil, Shell, Motorola, Nike, Palm, and LSI Logic. Wireline, wireless, and broadband operators like Bell Operating Co partner with Tech Mahindra for telecom business process and technology transformations. Tech Mahindra also partners leading companies in industries from food products to pharmaceuticals to electronics, and in 2007 the American Society for Training and Development ranked us best in employee learning and development.

SOUTH AMERICA
They serve South American consumers in ftheir key areas: automotive, defense, energy,
and farm equipment. Youll find Mahindra Reva electric cars on roads through Central and South America along with a range of diesel Mahindra vehicles. They also sell Rakshak armored vehicles to the government of Guyana through their defense products company, Defence Land Systems.

The productstheydeliver to rural and agricultural areas are designed for high performance in local conditions. The tractorstheysell to farmers in Chile and Brazil are calibrated for local topography and farming functions, and their Powerol diesel generators ensure uninterrupted power supplies in areas with unreliable electric grids.

EUROPE
Their presence in Europe is anchored in several industries. In agriculture, theyre a major
supplier of small, rugged, high performance tractors to Serbia, Turkey, and Macedonia. They also export fresh Indian produce to European retailers through Mahindra ShubhLabh Services. Theyre deeply involved with the European automotive industry.theysell many Mahindra vehicles across Europe, including on of the largest deployed fleets of electric cars under the Mahindra Reva brand. Their automotive components companies, Mahindra Forgings, Mahindra Composites, Mahindra Hinoday, Mahindra Gears and Transmissions, and Mahindra Ugine Steel Co manufacture a range of high quality parts for outstanding European companies including Volvo, Scania, Land Rover, Daimler, and Renault, to name a few. They have plants across Germany, the UK, and Italy. Their motorcycle racing divison, Mahindra Racing, is based out of Switzerland and Italy and successfully competes in the Moto3 world championship and the Italian national championship. Finally,theyprovide a comprehensive range of consulting services to European clients. The Mahindra Special Services Group operates from London and Waldorf, bringing clients complete corporate security solutions in an increasingly risky business environment. Bristlecone, their supply chain consulting and business process outstheircing firm, maintains offices in Germany and the UK and serves clients like Unilever, BP, and Nestle. Tech Mahindra brings cutting edge information and communication technology to leaders in diverse industries and is the transformation partner for major wireline, wireless and broadband operators including British Telecom and Vodafone.

MIDDLE EAST & AFRICA

They see great potential for growth in the African and Middle Eastern markets in the next
several decades. Their current operations both help to catalyze that growth and position us as market leaders as the economies expand. Their Powerol diesel generator sets are providing uninterrupted power supplies in both the Middle East and Africa, delivering stable electricity to businesses and homes to raise both economic vitality and living standards. They supply hardworking, reliable tractors to Iran, Syria, and the United Arab Emirates in the Middle East and Nigeria, Mali, Chad, Gambia, Angola, Sudan, Ghana, and Morocco in Africa to help mechanize farming processes and boost agricultural productivity. They also sell Mahindra vehicles in South Africa, and their Aerostaff aircraft are flying in the Middle East. Their steel company, Intertrade, maintains a key steel service facility at Sharjah. As industry develops,theywill be there as responsible partners, employers, and providers of essential products and services that empower their customers to build themselves a better future.

ASIA

Their activities in Asia span agribusiness and farm equipment, automotive, components,
consulting services, defense, energy, IT, industrial equipment, and leisure and hospitality. Their involvement in agriculture includes the distribution of fresh produce to retailers in Southeast Asia through Mahindra Shublabh Services and the production of tractors for use in China, Sri Lanka, Bangladesh, and Nepal. In the past few years, theyve initiated two joint ventures in China to manufacture top-quality tractors suited to Chinese farming conditions and practices. They also support rural areas of Bangladesh and Nepal with their Powerol diesel generator sets, ensuring a stable and uninterrupted power supply to support productivity at work and living standards at home. Mahindra vehicles are at work transporting goods and people in Malaysia, and the Mahindra Reva electric car enjoys a presence. Their automotive consulting company, Mahindra Engineering Services, works with both Yamaha and Nissan to develop better products and better production systems. They sell their state-of-the-art Rakshak armored vehicles to the government of Nepal through their defense products company, Defence Land Systems. And in 2011,theyacquired the Ssangyong Motor Company, a major Korean utility vehicle and sedan manufacturer. They also sell automotive components to leading Asian companies. Mahindra Forgings clients include Maruti and Suzuki, Mahindra Hinoday serves Mitsuba, and Mahindra Ugine Steel Co supplies Toyota. From its office in Singapore, Mahindra Special Services Group consults with companies to create corporate security solutions spanning information and physical security systems. Bristlecone, their supply chain management consulting firm, also operates from Singapore.theyalso collaborate with Tsubakimoto Bulk Systems of Japan on bulk handling systems to deliver the best in industrial equipment to their clients. Last but not least, Club Mahindra resorts and Club Mahindra Travel take vacationers on unforgettable trips through Hong Kong, Dubai, Malaysia, Singapore, and Thailand. All told, Club Mahindra has 4,600 affiliates in more than 90 countries.

AUSTRALIA
Their work in Australia centers around aerospace, automotive, and farm equipment. Through two companies, Gipps Aero and Aerostaff Australia,theyare involved in every stage of aircraft production. Aerostaff builds components and assemblies for major global Original Equipment Manufacturers (OEMs). Youll find their parts in iconic aircraft from the Boeing 737 to the Gulfstream G150 to the Lockheed-Martin F-35 Joint Strike Fighter, the worlds most advanced fighter aircraft. Gipps Aero enters at the next stage of the process, producing, maintaining, and modifying fleets of light utility aircraft. They also provide engineering consulting services to Seabird Aviation through Mahindra Engineering Services.
With the launch of their tractor assembly and customer support center in 2005,theyestablished theirselves as a major player in the Australian tractor market. Today,theyserve a loyal and growing customer base through a network of 40 dealerships across Australia, and theyve expanded distribution to New Zealand and Fiji.

Finally, their automotive sector offers rugged multi-utility vehicles to adventurous Australian customers who relish their high performance both on and off the road.