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KeyKeeper by Key Systems Version: 5.1.1 KeyPoller by Key Systems Version: 5.1.

Table of Contents

Key Systems
securing peace of mind

INC

This easy-to-use guide explains how to install and use your Security Asset Manager (SAM), the KeyKeeper by KeySystems software, and how to make the two communicate. The KeyKeeper by KeySystems CD has extensive Help files to guide you in setting up your database. The files show you how to create panels and access levels, how to create locations and add users, and how to use KeyPoller by KeySystems, the communications program within KeyKeeper by KeySystems. These easy to follow software instructions, together with this basic users guide for setting up your SAM, will have you controlling your assets, and your environment, in no time at all.

The Security Asset Manager..........................................................2 The Controller................................................................................4 Checklist ........................................................................................6 Before Wall Mounting Your SAM.................................................7 Once Your SAM is on the Wall .....................................................7 Installing Your SAM on a Desktop ...............................................7 KeyKeeper by KeySystems: An Overview .........................................8 KeyKeeper by KeySystems Requirements..........................................8 Installing KeyKeeper by KeySystems .................................................8 Security Level vs. Access Level....................................................9 What is a Slot Number?.................................................................9 Making SAM and KeyPoller by KeySystems Talk .............................10 Testing the Connection ..................................................................10 Rebooting Your SAM ....................................................................11 Important Operating Tips...............................................................11 Troubleshooting .............................................................................12 Contact Information.......................................................................14 Disclaimer ......................................................................................15 Notes ..............................................................................................16

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The panel cannot be opened unless you have the panel lock key. The panel can be opened whether the power is on or off.

The Controller
See pages 4 & 5 for more information on the controller.

Panel Screws
Must be removed in order to lower the panel to access the electronics.

Door Lock
The door can be opened without entering a PIN code only by the person authorized to have the door key.

Key Positions
Each key position is assigned to one or more users based on their authorization level.

Door Latch
Spring-loaded release mechanism should be lubricated on a regular basis.

Slide Latch
Must be lifted while pulling on the door handle to open the door.

Door Magnet
A magnetic sensor tells the controller if the door is in the open or closed position.

LED Indicators
Light indicates which key positions you have been authorized to access.

Hinge Nuts
Undo the hinge nuts to remove the door. Do not remove the screws on the panel side.

The Panel

The Controller LCD Display


Gives you a visual indicator of your SAMs current status. At default, it shows time and date. When master authorized it shows programming options and the menus as you access them.

LED Indicators
On - AC power is connected Off - AC power is disconnected, but battery power is on Bat Low - Indicates that battery power is low or battery is disconnected AUTH - Indicates that the SAMs door is unlocked and that the users assets are authorized to be withdrawn VIOLATE - Indicates that an alarm or violation has occurred at the SAM KEY OUT - Indicates that one or more assets have been removed from the SAM AUX - Has been left blank for future expansion of your SAM USER 1,2,3 - Have been left blank for future expansion of your SAM

Key Pad
Used for entering PIN numbers and changing settings inside the SAM.

ESC Button
Used to exit a menu or an option without saving it

Left Arrow
Violation reset for users who are authorized to reset violations

Save Button
Used to save and/or select current option in the display

Middle Arrow Right Arrow


Scrolls through setting menus that correspond to these buttons

The controller holds the brains that operate the keybox. The brain is made up of software, firmware and electronics, and takes the form and function of a keypad built into the locker. The keypad is programmed to recognize and respond to a series of instructions from KeyKeeper by KeySystems that dictates how the keybox is to be used, and by whom. The keybox knows which key or asset to release, and for what period of time, based on the identity of the user opening its door. The users identity is conveyed in one of four ways: through a unique PIN code or card swipe, a hand print, or an iris scan. (The card and biometric readers are optional devices.)

Checklist: Before Wall Mounting Your SAM: Make sure your package includes these items: The Security Asset Manager (SAM) Front key panel KeyKeeper by KeySystems software CD 2 Extra Tamper-Proof Key Rings Closing tool and crimping tool Zippered key case with extra keys 1. Remove the key panel by first disconnecting the 10-pin ribbon cable and the 4-wire Molex connector. 2. Have an electrician hard wire your SAM. Use a dedicated line from your SAM to the fuse box. Verify that your SAM is the only thing on the line. It is also recommended to use a UPS (Uninterruptible Power Supply) device with your SAM. WARNING: Having more than one device on this line could void the warranty on your SAM. 3. Use a standard phone line to communicate over a modem. Use a CAT 5 LAN cable to plug into SAMs network device for communicating over the network. Use 4-wire twisted pair if you are connecting directly to your PC. 4. A SAM full of keys (or other assets) can weigh anywhere between 100 and 300 pounds. Make sure its securely fastened to the wall. Use at least four heavy-duty mounting bolts. 5. If you need to drill more holes into your SAM for mounting purposes, make sure you cover the circuit boards first to prevent the metal shavings from damaging the circuitry. 6. Put your SAM on the wall where people can reach the keypad and open its door all the way. Once Your SAM is on the Wall: 7. Replace the key panel by reattaching the 10-pin ribbon cable and the 4-wire Molex connector. 8. Reattach the panel strap. 9. Turn the AC power on; the LCD should light up. 10. Plug in the green terminal block connector in the bottom right inside corner of the SAM. From now on, to shut off power to the box, just disconnect this green terminal connector. 11. Type 9999 on the keypad to check SAMs power status, and to release its keys. 12. If you have interchangeable cores, put them in now. Installing Your SAM on a Desktop: Follow steps 1, 2, 3, and 7 through 12.

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These key boxes are heavy. Be very careful.

SAM Power Requirements: Voltage: 120 AC Amps: 6.5 Watts: 50 Phases: 1 Hertz: 50/60

SAM High Voltage Wiring:

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Caution: If the LCD does not light up, have your electrician check the AC source and all of the connections in your SAM.

KeyKeeper by Key Systems: An Overview... KeyKeeper by KeySystems is really two programs: a database program and a communications program. The database stores two types of information: the user and panel information entered up front for creating your database, and the transaction history coming from your SAM, i.e. who took what, when, and for how long. The program that allows the software and your SAM to communicate is called KeyPoller by KeySystems. It acts like a phone line between the two, sending information back and forth on the status of your SAM. This information is also stored in the database. KeyKeeper by Key Systems Requirements: An Intel Pentium microprocessor 166 MHz Microsoft Windows 98, 2000, NT and XP 100 Mb hard disk space 32 Mb RAM CD Drive Mouse & keyboard SVGA Monitor (resolution: 640x480 minimum; 800x600 recommended) One unused serial port for RS232, RS485 and modem connections Network card for LAN connections

field and Master into the Password field. Create your own User ID and Password the next time you log in for added security. 6. Click OK. Note: If there is insufficient space on the hard drive, or if the Windows system directory is write-protected, KeyKeeper by KeySystems will not install properly. Software Note: When creating a panel in KeyKeeper by KeySystems for the older Security Key Dispensers, you must select a specific model type. The model type for all of our new Security Asset Managers is KMAX. Whats the difference between a security level and an access level? Security levels dictate how a user moves around in the software. Access levels dictate who is allowed to remove keys and other physical assets from the locker. Whats a Slot Number? A slot number is the order in which users are added to a box; it is NOT the actual key position in the box. Slot number assignments have nothing to do with seniority or preference. Its first come, first position! A slot number is also another way of identifying the user so the software and the keybox see him as the same person, even though they communicate with him differently: the software refers to the user by name, the keybox uses numbers to reference the user. The slot number field appears in the Unauthorized Users/Authorized Users window as part of the Assigning Users to Panels from the Panel Window function.

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When creating a panel in KeyKeeper by Key Systems for the older Security Key Dispensers, you must select a specific model type. The model type for all of our new Security Asset Managers is KMAX.

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*If your computer is set on auto run, an interactive interface will load automatically. Otherwise, go to the Start menu and select Run and open setup.exe from the CD drive.

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Certain operating systems require that you be an administrator to install applications. An example of that would be Windows NT.

Installing KeyKeeper by Key Systems: Note: For detailed instructions on creating your database (i.e. users, panels, access levels, etc.), refer to the Help files on the KeyKeeper by KeySystems CD. 1. Close all open programs. 2. Insert the KeyKeeper by KeySystems CD; follow the instructions to install KeyKeeper by KeySystems.* 3. Reboot your computer. 4. Click on the software icon. If you dont see an icon, go to your program files and select the software from there. 5. To log in for the first time, type Master into the User ID
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Making SAM and KeyPoller by KeySystems Talk To program your SAM so it can talk to KeyPoller by KeySystems: 1. Type in default Master Code (654321) and the number 80. 2. Type in the same number you assigned your SAM in the panel ID field in KeyKeeper by KeySystems. Use the four-digit format. For example, 12 would be typed like so: 0012. 3. Click the SAVE button. 4. Type in the number 81. This is where you make your communications choice: direct, modem or no communications. Use the center arrow to scroll through different options. 5. Press the NEXT button. 6. Click on SAVE. 7. Type in the number 82. Verifies your four-digit password (it should be the same number you plugged in the password field in KeyKeeper by KeySystems. If not, create a new one and hit SAVE.) 8. Type in the number 63. Verifies 9600 as the baud rate and N81 as the port setting. 9. Hit SAVE. 10. Hit ESCAPE. Testing the Connection Now lets poll SAM to make sure its talking to KeyPoller by Key Systems. In KeyKeeper by KeySystems: 1. Go to the KeyKeeper by KeySystems default screen by closing out all windows in KeyKeeper by KeySystems. 2. Select the File menu, and choose Run KeyPoller. 3. In KeyPoller by KeySystems select the Polling menu and select Panel. 4. Highlight the panel you wish to poll. 6. Click on OK. A flashing green light at the bottom left corner of the screen means its polling successfully. The other sign of a successful connection is the scrolling white text in the black bottom part of the screen. If communications are interrupted, the scrolling will stop and a steady red light will appear where the green light was flashing. Youll see one of two messages: Connect failed or a Panel Password No Reply. Go to the Troubleshooting section of this user manual to address these conditions.

Rebooting Your SAM Sometimes rebooting your SAM will restore communications: 1. Open SAMs front door all the way. 2. Let down inside panel (unlock panel key, remove screws, washers.) 3. Unplug green terminal connector from the power supply circuit board in the bottom right corner of the box. This will disconnect DC and AC power. 4. After a few seconds, plug back in green terminal connector. 5. Close the panel. Replace washers, screws, turn key to lock. 6. Close SAMs door. 7. Hit the Escape key a couple of times. 8. If in violation, type in your Master Code and press Reset, the far left arrow key. Important operating tips 1. Your Security Asset Manager settings must coincide with your KeyKeeper by KeySystems panel settings. 2. When creating a panel in KeyKeeper by KeySystems for the older, beige-colored Security Key Dispensers, you must select a specific model type. With our new charcoal-colored series of SAMs, the model type is always KMAX. 3. To log into KeyKeeper by KeySystems for the first time, type in Master for your user ID, and Master for your password. On the second time logging in, create your own user ID and password for increased security. 4. Your Security Asset Manager default master code is 654321. Once your system is up and running, change this master code to something of your own creation, and then be sure to remember it! 5. Any time you see the words Master Lock in the keybox display, hit the Save key until you see Select Key and then hit Escape. You are now Master Authorized, which means you can now enter your programming codes. Perform step 6 to keep this display message from appearing again. 6. To disable the Master Lock at your SAM, punch in your Master Code and 61. Press the middle arrow key until you see User Master NL in the display. Press Save.

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Be careful! The panel is heavy. Lower it slowly. Put something under the top of the panel to balance the unit.

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When creating a panel in KeyKeeper by KeySystems for the older Security Key Dispensers, you must select a specific model type. The model type for all of our new Security Asset Managers is KMAX.

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This scrolling white text is not meant to be read or deciphered. Its just a visual of the language that KeyPoller by KeySystems and the key box use to communicate. You can ignore it.

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Note: You will be locked out and reset back to the Master Lock position if you choose to do a complete download. If that happens, go back to Step 5 and proceed from there. 7. Make sure the battery is plugged in. (Its a good idea to leave it plugged in so it maintains a charge; that charge helps to drive the solenoids and provides emergency back up should the power fail.) The battery is not optional. Dont unplug it unless youre working on the Security Asset Manager. 8. Make sure KeyPoller by KeySystems has been closed and shut down first before you turn off your computer! Otherwise, you will corrupt your data! 9. The left arrow on SAMs key pad is always the Reset button. To reset your box after an alarm enter the master code and hit reset. 10. Any change you make in the software will not take effect until you have polled the box. 11. Every so often lubricate the side latch on the key box. We recommend you use either 3-in-One oil or WD40 for the best results.

Troubleshooting I cant poll. Check to see if the box is in violation. Check to see if you have any time zones set. Make sure the panel ID and the password match in KeyKeeper by KeySystems and at the key box. Open the back panel to your key box to check the physical connections between it and the computer. If youre using the network, check the network device to make sure it has the proper IP address and other network settings. I cant get my keys. Make sure the battery in the Security Asset Manager is plugged in and charged to at least 12 volts 7ah. Have your electrician check for this. Make sure your access level has keys assigned to it.
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My PIN doesnt work. Make sure the PIN has been assigned to an authorized user. Punch in Master Code and 61. Proper Setting Default should read User Master NL. In the panel window, click the blue user button. This will give you the Unauthorized/Authorized window. Make sure the user is listed under the Authorized area. Make sure the user has not been given a time zone that would prohibit access at this time. My door doesnt open. Lift up on slide latch before pulling on door. Make sure youre typing in an authorized PIN. Make sure the Security Asset Manager recognizes you as an authorized user. My master code doesnt work. Make sure the master code hasnt been changed. If it has been, try the default master code, 654321.
For additional help, refer to the Electronic Manual on your CD, or call the technical support department at 585-924-7810.

Be sure to call us about any topic or concern that might come up and that isnt covered in this user guide. Thats why were here.

I cant get reports. Check the Short Date Style setting, under Regional Settings, in the control panel for Microsoft Windows. The format should read like this: mm/dd/yyyy. Check date at SAM. If youre viewing archived reports, open the Reporting Facilities window and click the database menu at top of screen. Then select whichever archive file you wish to view. I cant print reports out on paper. Open the Reporting Facilities window and then click the options window at the top of the screen. You will then see your printing options. My card reader or hand reader doesnt work. Check the physical connections between your reader and the Security Asset Manager. Make sure the reader has power. Punch in Master Code and 118 to test the display. The word

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Planning Sheets
These access level planning sheets are meant to help you organize your access levels on paper first before trying to set them up in the software. Figuring out beforehand who gets what key, when, for how long, and under what conditions will help to simplify the process of setting up your access levels in KeyKeeper by KeySystems once you're ready to begin entering the data. As you can see from our example on the next page, each planning sheet has three sections: Section A for describing your key positions Section B for identifying & assigning keys to access levels Section C for customizing your access level options The example planning sheet is for a 16-position key box or Security Asset Manager (SAM). The customer is currently using only four of those 16 positions. In the first section, he has named each key position and listed the serial numbers for each of the four key rings. He's also set time limits on how long each key can be out.

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When filling out the access level section, it's important to remember that keys are assigned to access levels, not to users; a user removes and returns keys according to the conditions in the access level he or she has been assigned to.

Section B Section A

Section A

Option Descriptions

Section C

Write the names of your access levels in the spaces shown in the example sheet.

The next section to the right, the access level section, is where you identify access levels and assign keys to them. The columns in this section run the length of the page. In our example, the user has identified five sepaSection B rate access levels and made various key assignments within those access levels. Those key assignments are indicated by check marks at the top of the section. The bottom half of this same section shows another group of check marks. These checks correspond to the options listed in the third section of our planning sheet, the access level options section. These 15 options are used Section C to customize or set conditions on how those keys or other assets are to be used within any given access level. 16

When filling out the access level section, it's important to remember that keys are assigned to access levels, not to users; a user removes and returns keys according to the conditions in the access level he or she has been assigned to. You identify an access level by giving it a name that best describes the function and/or characteristics of that access level. It can be labeled using a department name, a location, a job title, a function, a number, a building name, whatever label you're comfortable using to help you organize and control a group of users' access into one or more Security Asset Managers. Every manual includes planning sheets for up to a 96-key SAM. Make copies of as many planning sheets as you'll need, depending upon the total number of postions you are using in however many SAMs you have. Use a pencil to describe your key positions, set your time limits, name and assign your access levels, and select those options you'll want to customize your access levels. We strongly encourage you to make full use of these planning sheets before trying to set up your access levels in the software. It will save you time because you won't have to do any re-programming later on, and it will allow you to become more familiar with the features in the software so that you can design a system that's completely secure and that leaves nothing to chance right from the start.

You can set time limits on the use of your keys in Sections A and C. The time constraint in Section A applies to the key tags. The time restriction in Section C applies to the access level under which the key has been assigned. A 0 in either setting in the software allows a key to be out indefinitely.

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Swipe prompts you to swipe a card or place your hand in the reader. It will display Slot ID number or the word None, which means the reader is talking to SAM. If you

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Key Systems
securing peace of mind

IN C

www.keystorage.com

PO Box G Fishers, NY 14453

7104001