LaWanda Ruffin 158 36th Street N.E Apt. C Washington, DC 20020 (202) 294-6723 ruffinlawanda@gmail.

com
EDUCATION
University of Maryland University College Master of Distance Education and E-Learning University of District of Columbia Graduated May 2012 BA Department of Communications Largo, MD Current Washington, DC

PROFESSIONAL EXPERIENCE
HACU National Internship Program Washington, DC February 2007-Present Non-Profit/Education HNIP Administrative Office Manager Recruit students from member institutions and conferences for program, conduct presentations in powerpoint provide support to staff at critical programmatic junctures, assist with and processing travel reimbursements. Securing housing throughout USA, PR and Hawaii, and overall logistics; Review and approve supply Requisitions. Assist in planning meetings, conferences, and other events by arranging travel and hotel accommodations. Conduct research, make site visits, and find resources to help staff make decisions about event possibilities. Assist with negotiations for space contracts and book event space. Serve as liaison with vendors on event-related matters Prepare nametags, materials, notebooks, packages, gift bags, registration lists, etc. Keep track of event finances including invoicing and check request. (University of District of Columbia) Student Employment Program Washington DC August 2010-May 2012 Recruitment/Education Assist to Student Employment Coordinator (part-time) Assist with orientation of new student leaders, updating and distribution of employment application, location job placement on and off campus. Assist with payroll, orientation of payroll system and tracking usage of allocated funding. Maintains records of newly admitted students, via paper and excel. Provide formal and informal training as well as an ability to arrange meetings and presentations. Assist in resolving problems that may occur between students and employers. Champions Washington, DC August 2010-August 2011 Education Site Assistant (part-time) Follow the daily schedule of the program and be consistent in all interactions with the children. Know and follow licensing, accreditation, and school procedures to safeguard the health and safely of the children, including hand washing, sanitary measures, and rules regarding the use of supplies. Interact and develop positive relationships with all children and parents. Ensure the safety of the children at all times while maintaining a fun and engaging atmosphere. ACS State Health Care Washington, DC September 2002-March 2006 Call Center/ Medical Claims Transaction Processor Team Lead /Customer Care Representative Refer non-routine inquiries and complaints to senior level Call Center Reps. Maintain consistent communications with physicians and providers, including the communication of policy changes and updates Maintain working knowledge of the Medicaid Program and procedures, and able to communicate information to the external (provider community) and internal customers. Assist Account Manager with daily operational activities of claims operations. Review, analyze and correct data entry, mail sorting, scanning and/or other repetitive task to ensure final product meets company standards. Manage Document Control Unit and Exam Entry by reviewing, analyzing, and monitoring the RRI data capture system Assist Call Center in responding to a large volume of telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard scripts and procedures.