Emilia Gueorguieva

17-840 Cahill Dr.

Ottawa ON, K1V 9K5
Tel (613) 526-9139
E-mail: emilia.gueorguieva@yahoo.ca
Objective

Experienced professional with outgoing personality is looking for position as an Administrative

Assistant

Security Clearance – Enhanced Status

Skills
• Excellent interpersonal communication skills
• Work effectively in a team or independently
• Strengths in analyzing and problem solving
• Detailed oriented, outstanding organizational skills along with multi-tasking skills
Flexible with ability to learn quickly and adapt to new environments
Ability to multitask and prioritize
• Work on deadlines and in high-pressure situations
• Strong knowledge of business management procedures and analysis

Work Experience

CMA
MD Financial Services June 2007-Oct 2009
Client Reporting Administrator Ottawa, ON
• Assisted clients and Regions with their requests to obtain statements and tax receipts
• Responsible for creating a duplicate statements for clients
• Responsible for correction of all tax receipt types
• Opened new accounts for clients
• Updated Clients confidential information
• Created and maintained Excel spread sheets for clients required special mailings
• Responsible for daily money transfers for a high net worth clients
• Provided Month End Reports through RPM system to numerous Financial Institutions on
their clients holding MD Funds
• Trained in scanning and imaging process

Resolve Corporation Jan. 2007- June 2007

Customer Service Representative Ottawa, ON
• Assisted clients with the latest information on their insurance benefits
• Updated databases with latest client financial information
• Responded to incoming calls from current and prospective clients
• Assisted with inbound calls requiring clarification of client claims requests
• Assisted with daily preparation of reports
York Mailings Apr. 2002-Nov. 2005
Computer Operations Coordinator Ottawa, ON
• Tested all in house developed scripts before each release
• Created Unplanned Departure labels for MDM clients based on data received from MD
Funds Management Ltd
• Manipulated clients data using “Planet Press” vol. 3
• Created queries and reports using “Paradox”
• Created personalized letters and personalized forms for clients
• Created personalized reports

Peacotronics Inc. Sept. 1998-Aug. 2001

Operations Administrator Montreal, Que.
• Developed and maintained a relationships with outside suppliers
• Created various reports for management
• Created personalized letters and forms for clients

Education

PHONE PRO 2007

Tele-Service Skills Training Course Ottawa, ON

Herzing College 2001-2002

IT Diploma Ottawa, ON
Administration and Database Development
Graduated with Honors

University of Sofia 1994-1998

B.A. Sofia, Bulgaria
Major: Informatics

Computer Knowledge
NETWORKING
• Windows 2000, NT, XP, UNIX & I-NET

SOFTWARE
• MS-Office – Excel, Word, Power Point
• Business Systems Analysis
• E-Commerce
• HTML
• Oracle SQL and PL/SQL

DATABASE MANAGEMENT
• Database Programming Development
• Database Concepts and Applications

Languages English, Bulgarian, Russian, and various other Slavic languages

Interests skating, web design, reading
References available upon request