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It is an occasion of great pleasure and a matter of immense gratification to present this final project report on study of Quality of Work Life of Teacher of Disabled Children.

I extent my heartiest thanks to my college and the facilities for providing their educative guidance and co-operation to me throughout the project.

My special thanks to Mr. Jayesh Desai, Director B.R.C.M College of Business Administration, Surat and Ms. Vidhya Thakkar, Project Guide, for all their educative guidance and moral support that they have provided me during the project. I would also like to thank Ms. Vidhya Thakkar for providing her valuable guidance, which has helped in enhancing the quality of the project.

I am also thankful to all respondent for their co-operation and their kind behaviour to me as without their willingness and support, my project would have not been completed and also thank all of them for sparing their valuable time for giving response.

And last but not the least; I am thankful to all those who are directly and indirectly helped me in the successful completion of our project.



I, Ms. Sapna Dholakiya, student of B.R.C.M. College of Business Administration, Surat hereby declare that this project is the record of authentic work carried out by me during the academic year 2011-2012 and has not been submitted to any other university or institute for any other purpose. An attempt has been made by me to provide all relevant and important details regarding the topic to support the theoretical edifice with concrete Research evidence. This will be helpful to clean the fog surrounding the various aspect of the topic.

Date : 1st March, 2012




I Sapna Dholakiya, studying in T.Y.B.B.A of B.R.C.M. College of Business Administration have done my project on Quality of Work Life of Teacher of Disabled Children as my winter project of SEM VI.


The term QWL refers to the favourableness or unfavourableness of a total job environment for people. QWL programs are another way in which organisations recognise their responsibility to develop jobs and working conditions that are excellent for people as well as for economic health of the organisation. The elements in a typical QWL program include open communications, equitable reward systems, a concern for employee job security and satisfying careers and participation in decision making. Many early QWL efforts focus on job enrichment. In addition to improving the work system, QWL programs usually emphasis development of employee skills, the reduction of occupational stress and the development of more co-operative labour-management relations. QWL is a process by which an organization responds to employee needs for developing mechanisms to allow them to share fully in making the decisions that design their lives at work. The aim of QWL is to identify and implement alternative programs to improve the quality of professional as well as personal life of an organization's employee. The QWL approach considers people as an 'asset' to the organization rather as 'costs'. It believes that people perform better when they are allowed to participates in managing their work and make decisions. This approach motivates people by satisfying not ony their economic need but also their social and psychological ones. To satisfy the new generation workforce, organizations need to concentrate on job designs and organization of work. Further, today's workforce is realizing the importance of relationships and trying to strike a balance between career and personal lives.


Quality of Work Life aims at integrating the socio-psychological needs of people in the organisation, the unique requirements of a particular technology, the structure and processes of the organisation, and the existing socio-cultural milieu. It is, thus, concerned with the overall climate of the work.


Nadler and Lawler have defined QWL as follows: Quality of Work Life is concerned about the impact of work on people as well as on organisation effectiveness, and the idea of participation in organisational problem solving and decision making. The basic purpose of improving QWL is to change the climate at work so that human, technological and organisational interface leads to a better Quality of Work Life.

To understand the challenges faced by teachers of disabled children in modern life. To study about healthy balance between the work life and family life of teachers of disabled children. To study about whether they feel any type of stress to teach disabled children.


1. Data Sources: Primary data Personal Interview Questionnaire Secondary data Internet Books News Paper article

2. Population: In this population survey, population used for the study of Quality of Work Life is 40 teachers of Disabled welfare trust of India, the school for disabled children in Surat.

I shall prepare a questionnaire to collect the data from the teachers of disabled children so as to conduct the survey of their Quality of Work Life

I shall use appropriate statistical tests to analyse the data collected from survey.


The research was time bounded and it was done only on 40 teachers of Disabled welfare trust of India, the school for disabled children in Surat. So outcome can not be universal. Poor responses from the respondents can be also a limitation of this research. The findings of study are based on the assumption that respondents have given true opinion.

As the questionnaire was somewhat related to their personal life doubt was their personal views, will honestly attempt the question and there will be no fake information.

Time limitation is one of the constraints in the study.

Lack of experience of the researcher is also the limitation of this study.

Getting permission from the school was a challenge which was successfully encountered.


CHAPTER - 1 INTRODUCTION 01 to 34 Quality of Work Life Definitions of Quality of Work Life Concept of Quality of Work Life Criteria of Quality of Work Life Specific Issues in QWL Requirement for Success of QWL Strategies for Improvement of QWL QWL as HR Strategy Introduction of Teacher What is Teacher ? Qualities of a Good Teacher Role and Responsibilities of a Teacher Disabled Children Qualities Required in a Teacher of Disabled Children 02 05 06 09 11 14 15 17 22 23 26 29 31 33

CHAPTER - 2 RESEARCH METHODOLOGY 35 to 42 Research Process Objectives of Study Research Design Population Selection of Source of Data Data Collection Data Analysis Limitations of the Study Scope of Future Study 36 36 37 38 38 39 40 41 42

CHAPTER - 3 DATA ANALYSIs 43 to 72 Cross tabulation


Co-relation 71

CHAPTER - 4 FACTS AND FINDINGS 73 to 76 CHAPTER - 5 CONCLUSION AND SUGGESTION 77 to 79 Conclusion Suggestions 78 79



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