The Official Publication of the Cleaning Industry Trainers Guild

May 2014 l Issue 65

The Science of Cleaning at Wake Forest University

Practical Demonstration for March Bakers Dozen

By Matthew Lawrence Wake Forest University This demo is designed to simulate the method used to show the effectiveness of vacuuming in the 2006 University of North Carolina (OS1) comparison study. It is also a way to show the weakness of visual or appearance based ways of evaluating cleaning. It is also useful to illustrate the importance of weekly detail, or cleaning for health, type cleaning. We began with a hard mixer and numbered everyone in the group from one to ve. There were twenty ve cleaning workers present so each team had ve members. Each team had to nominate a Team Leader, record keeper, vacuum specialist and two support personnel. We have ve ofces in our building for custodial management and the goal was to have each team assigned to one of the ofces. The rst activity was to have everyone rate each of the 5 ofces from the dirtiest to the cleanest. Preprinted ballots were used which had ofce numbers with a space next to each ofce number to rank it from 1 to 5. Instructions were also included that each number 1 to 5 should only be used once. (Continued on Page 2)

Cleaning workers score ballots rating ve ofces from the cleanest to the dirtiest.

Who Has The Dirtiest Ofce?

1. Rank each ofce from 1 to 5, 2. 1 is clean, 5 is dirty, 3. Use each number only 1 time. Ofces 101_____ 103_____ 105_____ 102_____ 104_____

Ballots were used to rate each of the ve ofces.

Page 1

The Official Publication of the Cleaning Industry Trainers Guild

May 2014 l Issue 65

Cleaning Industry Trainers Guild Leadership Group OFFIcERS

President Joseph Garcia Mt. San Antonio College Vice President Mary Clark Michigan State University 2nd Vice President Guido Piccarolo Los Angeles Habilitation House Communication Director & Editor-in-Chief Chris Wallace Service Point

Practical Demonstration for March Bakers Dozen

(Continued from Cover) The recorder for each team then collected the ballots from their teammates and tallied up the score for each room. We then collected up each teams scores for the rooms on a chart on the classroom whiteboard.
Assigned Team Team 1 Team 2 Team 3 Team 4 Team 5 Room Team 1 Room 101 Room 102 Room 103 Room 104 Room 105 14 6 22 13 20 Team 2 11 12 19 18 15 Team 3 10 10 22 15 15 Team 4 16 12 17 21 19 Team 5 12 9 14 20 20 Total 63 49 94 87 89

We now had a ranking of dirtiest to cleanest ofce, based on the visual judgement of 25 people. The dirtiest ofce (based on appearance) was Room 103, the cleanest ofce Room 102. Now we began the second part of the exercise. We used an electronic scale to weigh an empty and clean ProTeam micro lter liner. The Team number, room number and its empty weight were written on the liner with a permanent marker. The scale was loaned to us by Lab Manager Mike Thompson of the WFU Chemistry Department. The model selected has a weight range of up to 120g which is enough for our purposes in the experiment. The Pro6 size 6 quart liner worked best on the scale that we used. A styrofoam plate was placed on the pan of the scale so that no part of the liner could inadvertently touch the top of the scale, affecting the reading. Each team was then dispatched to their assigned room to carry out detail, core, or cleaning for health type cleaning. The Team Leader was to ensure that the room was vacuumed cornertocorner, and the support personnel helped the vacuum specialist move furniture. (Continued on next page)

ADVISORY COMMITTEE
Julian Castillo The University of Texas at Austin Melody Hartford Rappahannock Goodwill Industries Nick Pangaro KBM Facility Solutions Chris Romero Sandia National Labs Matthew Lawrence Wake Forest University Mark Samios Cleaning Alliance Representative PortionPac

An electronic scale on loan from the Department of Chemistry.

Editor-in-Chief: Chris Wallace Publisher: Clark Kidman

The Cleaning Gazette is the ofcial publication of the Cleaning Industry Trainers Guild. The Cleaning Gazette is published monthly to promote the growth of professionalism in the cleaning industry. For subscription information contact via email jill@managemen.com

A Pro-6 Vacuum liner worked best for the demo.

Page 2

The Official Publication of the Cleaning Industry Trainers Guild

May 2014 l Issue 65

When each team returned from vacuuming, the micro lter liner lter was carefully reweighed. The second weight was written on the liner with a permanent marker. Now we collected all of our data onto a chart on the whiteboard.
Micro Filter Liner Empty Weight 29.76 29.42 29.82 29.63 29.97 After Vacuuming Weight 39.41 65.53 100.06 72.29 64.02 Weight of Soil Collected 9.65 36.11 70.24 42.66 34.05 Soil/SF Room Square (grams per Foootage square foot) 75 110 120 120 140 0.129 0.328 0.585 0.356 0.243

NOTICE

Team Team 1 Team 2 Team 3 Team 4 Team 5

Room Room 101 Room 102 Room 103 Room 104 Room 105

We wrote the Micro Filter Liner Empty Weight and After Vacuuming Weight on the chart, then the recorder from each team used a calculator to subtract the rst weight from the second weight. The result was recorded as the Weight of Soil Collected. At this point we discussed what the nding were, but noted that the rooms were not all the same size so it would be necessary to factor in the size of the room to that we could directly compare one rooms score with another. The Room Square Footage had already been calculated and these numbers were provided by the Training Manager. These numbers were added to the chart and the recorders then calculated the Weight of Soil Collected divided by the Room Square Footage to generate a number that was soil (in grams) per square foot. We then discussed what it meant to have an actual number for how soiled the rooms were. We noted that the room that, on average, was visually judged to be the dirtiest actually was the dirtiest in grams per square foot of soil. However, the room visually judged to be the cleanest was the third most dirty out of ve. I then revealed that prior to the meeting I had taken a styrofoam cup from the kitchen, weighed it, and collected soil from the parking lot in it. I weighed the cup again, distributed the contents all over the oor in room 104, then reweighed the cup. I had added 55 grams of soil to the oor before the experiment. At that point we were out of time and I dismissed the class.

Janitor University will be offered once per year from 2014 forward. This decision has been made to ensure ample planning time for prospective students and organizations to coordinate budget and travel. The class will no longer be

Items needed:
Measuring tape (to calculate square footage of the offices) Dry-erase markers Styrofoam cup Dry soil Electronic scale capable of handling up to 120 grams Styrofoam plate ProTeam backpack vacuum cleaners (one per team is ideal) Clean empty micro filter liners Permanent marker Preprinted ballots (one for each participant) Pencils (one for each participant) Calculators (one for each team)

restricted in size and registration for the 2014 session will be open all year.

Page 3

The Official Publication of the Cleaning Industry Trainers Guild

May 2014 l Issue 65

Light Duty Specialist Process Whats In it for Me?

By Mary Clark Did it ever occur why the Light Duty Specialist has to follow a process for cleaning a surface? Why not just wad the huck towel, over spray and not worry about the cut, cut, cut ll process? Have you ever noticed that some buildings feel comfortable to us, while others make us feel anxious to get out and can even cause us to feel depressed? What causes the difference? Customers do not want sticky oors, unclean surfaces or dirty windows. Leviticus 15 (New King James Version) says that if whoever touches anything that is unclean, will become unclean themselves until they bathe in water. According to the Simplied Microbiology book, a ritual is described as removing uncleanliness prior to a particular type of activity. All body uids are considered ritually unclean. Does a Light Duty Specialist encounter Josh Sego at MSU performing Light Duty Specialist tasks. bodily uids while cleaning an ofce? Even if no evident sign of spots are detected by the trained to start at the left side of the sureye, bodily uids could still be present; face and create a three sized box using the several people pass through our ofces huck towel. The Light Duty Specialist will everyday leaving behind nasal secretions, follow the process of going up, over and spit, tears, and sweat. down and then they will ll the inside of the box in using a gure 8 motions. All Tools Light Duty Specialists must be trained The Light Duty Specialist uses tools on the process the exact same way, to such as the eld guide to ensure process make sure the good energy is continued is being followed and that the Light Duty throughout the whole team. The Light Specialist is staying on course. The Light Duty Specialist is trained to spray inside Duty Specialist is trained to remove bodi- of the 44 gallon Brute, to avoid sticky ly uids and debris from surfaces and to oors and to eliminate polluting in the rid all window glass of unwanted matter area. The Light Duty Specialist is trained by using a process called cut, cut, cut ll to Clean for Health rst, leaving nothwith a huck towel that has been prop- ing behind, which creates good energy at erly folded. The Light Duty Specialist is MSU facilities.

Energy A custodian creates energy when they are performing their job. A custodian could create good energy, which is accomplished from a ritual or a cleansing. A custodian could also create bad energy that comes from wadding the huck towel, over spraying and not having a good cleaning process. The energy that is created affects the environment that inhabitants the area. Have you ever walked on sticky oors, stuck your hand on yesterdays lunch that was left on a table or looked out a window that has the handprint of everyone that has ever entered the room? All of these things will produce bad energy and will make us feel anxious, depressed and wanting to escape. Ritual What is a ritual? It is important to cleanse the energy, cleansing is healing. Healing creates the good energy that customers want while visiting our facilities.
Page 4

The Official Publication of the Cleaning Industry Trainers Guild

May 2014 l Issue 65

Cleaning Industry Think Tank Update

By Tim Poskin Chairman, Cleaning Industry Think Tank

_____________________ Three Legged Stool and the NCAPPA Conference _____________________

In March of 2014, Tim Poskin presented the Three Legged Stool of Cleaning at the 2014 NCAPPA Conference held at Campbell University. Campell University is a coeducational, Baptist university in the U.S. state of North Carolina. GO CAMELS! Most attendees agreed that this years North Carolina Chapter of APPA conference may have been the best one yet. Some of the biggest and best organizations came together to network with business partners and colleagues at Campbell University. Attendees of the Three Legged Stool of Cleaning educational session were presented with the philosophy of the Three Legged Stool of Cleaning that includes an Engineered Process, that is Scientically Validated and provides Professional Training. The attendees were very engaged and had many questions. Some of the questions asked were: How much does it cost? How long does it take? How are people held accountable? Whats the difference between Dilution Control and Portion Control? Some of the attending organizations have already installed a Three Legged

Stool of Cleaning including UNC Chapel Hill. UNC Chapel Hill was the site of the 2006 publicly funded study of traditional housekeeping vs. the (OS1) cleaning process. That study evaluated traditional housekeeping methods vs. a high performance cleaning program over the span of three months at The University of North Carolina.

It was exciting to present the Thee Legged Stool of cleaning to Organizations that struggle with delivering service on a daily basis. Some understood the concept immediately while others struggled with the idea. However to quote Oliver Wendell Holmes, Mans mind, once stretched by a new idea, never regains its original dimensions.

The camel is the mascot of Campbell University, host of the 2014 NCAPPA Conference.

Page 5

The Official Publication of the Cleaning Industry Trainers Guild

May 2014 l Issue 65

LAHH Delivers a Successful (OS1) Boot Camp

By Guido Piccarolo LAHH Trainer I wish everybody can experience the joy of having delivered a successful 3 days training class better known, for professional cleaners, as the (OS1) Boot Camp. It happened at LAHH! LAHH Boot Camp began for me on Monday morning. What a tremendous opportunity I had to put together and organize a professional training room to welcome the custodial specialists on day one of Boot Camp. It was easy, actually better said, simplied! I prepared the training room following the Trainers Handbook (a wonderful guide that helps to prepare topics, timing, tools and supplies to use in Boot Camp). The end result was a professional room. This preparation meant for me the simple way to take seriously my work and the new custodial specialists that would arrive the day after on Tuesday, Wednesday and Thursdaythree days of Boot Camp. Seven people in the class, entered the training room on Tuesday morning at 9:00 a.m. sharp. No one was a minute late!

LAHH (OS1) Boot Camp graduating class.

LAHH watching the (OS1) Vacuum Specialist training video in Boot Camp.

Nancy, myself and the training room were waiting for them. It was easy, simplied to jump start! Five of the seven Boot Camp participants are individuals with disabilities. Everybody received their own (OS1) Boot Camp handbook. Everybody wrote their names on the front page. No one wanted to lose their book it was their book. The highlights of the (OS1) Boot Camp were the new (OS1) videos. Professionalism, attention to detail, and high quality images made a tremendous impact on the viewers. This is me! and I can be the same! A new career path has started for two new employees with disabilities. A new and a deeper knowledge about their

work has penetrated in ve more expert cleaning workers. The apex was the email received from the auntie of Omery, one of the new employees: Thank you for this opportunity for Omery. He is absolutely overjoyed!!! Omery is one of the many young kids who struggles with reading and writing. But Omery could follow each word communicated to him in Boot Camp because he could understand all the drawings that accompany the (OS1) Boot Camp Handbook. Now he has a cleaning Field Guide that helps me to follow his tasks. Omerys dream to be a custodian has become reality. Thank you ManageMen for allowing all of us to be overjoyed in our work!

Page 6

The Official Publication of the Cleaning Industry Trainers Guild

May 2014 l Issue 65

Ask Maria
QUESTION: I spoke to the Sloan company (manufacturer of the waterless urinal) and they are saying that we should not be using any Germicidal Detergent in them due to it breaking down the internal cartridge life. Do you have any info regarding this issue? ANSWER: With waterless urinals discontinue the use of 1 pump of Stock Solution into the urinal and replace it with the using the 16 oz. PortionPac spray bottle. Apply the properly diluted disinfectant detergent by spraying/misting onto the surface of the urinal and wiping away with the microber cloth. Never apply the cleaning solution directly into the urinal cartridge.

SAVE THE DATE

H H H

Simon Institute Symposium

2014

Simon Institute Becomes an ANSI Accredited Standards Developer

Simon Institute has been accredited as a developer of American National Standards by ANSI. Simon Institutes primary scope of standards activities are basic custodial, housekeeping, janitorial management, training, tasks and times. Simon Institutes represents the interest of forward thinking custodial management from all segments of the cleaning industry including higher education, K-12 schools, building service contractors, professional sports arenas, industrial, federal government, manufacturing, facility management groups and academics.

Job Opening at The University of Texas at Austin

Training Specialist II position:
https://utdirect.utexas.edu/apps/hr/jobs/nlogon/140415018110 General Notes Normal work hours are 12:30pm to 9:30pm Monday-Friday with frequent hours of either 5:30pm-2:00am or 9am-6pm Monday-Friday, and infrequent (4-6 days per year) weekend work. Training will be provided to learn all (OS1) cleaning and management system theory and practical training. Travel required once or twice a year. Hiring decision contingent upon applicant clearing a background check.

July 13 15 San Antonio, Texas Menger Hotel

H H H

simon institute.org

The SIMON INSTITUTE is an ANSI Accredited Standards Developer

Page 7

The Official Publication of the Cleaning Industry Trainers Guild

May 2014 l Issue 65

Reminder: Bakers Dozen Inservice Lessons for 2014

May 8-9, 2014

(OS1) Expert Trainer
Disneys Contemporary Hotel Orlando, FL http://managemen.com/education/

2014

Mark Your Calendar

September 18-19, 2014

(OS1) Coach Class
Disneys Grand Californian Anaheim, CA http://managemen.com/education/

Super Secret Websites

Websites you should check regularly for professional updates include:

July 13-15, 2014

Simon Institute Symposium
The Menger Hotel San Antonio, TX http://simoninstitute.org/201-simoninstitute-symposium/

October 6-10, 2014

Janitor University
Little America Hotel Salt Lake City, UT http://managemen.com/education/
www.managemen.com www.managemenstore.com www.simoninstitute.org www.cleaningindustrytrainersguild.com www.youtube.com/user/os1channel www.scribd.com/TheCleaningLibrary https://twitter.com/JanitorU

July 16, 2014

Simon Institute Meeting
The Menger Hotel San Antonio, TX http://simoninstitute.org/201-simoninstitute-symposium/

October 11, 2014

Simon Institute Meeting
Little America Hotel Salt Lake City, UT www.simoninstitute.org

Page 8