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COMPANIES MAKING PUBLIC PROMISES TO CLIENTS IN THE UNITED KINGDOM

5/07/14

This quick sample including 30 UK companies publishing promises to their clients is non-exhaustive
and doesnt rank them by clarity, objectivity and commitment strength. The list just shows that a
growing number of companies in the UK are becoming sensitive to the fact that in most situations
clients are buying a promise.

1. Arriva Bus
https://www.arrivabus.co.uk/customer-promise/

2. Green Energy
http://www.greenenergy.uk.com/customer-promise

3. First Group Transport
http://www.firstgroup.com/ukbus/bristol_bath/help_contact/customer_promise/index.php

4. Virgin Atlantic
http://www.virgin-atlantic.com/gb/en/travel-information/customer-service/customer-service-
plan.html

5. Glasgow Life
http://www.glasgowlife.org.uk/about-us/customer-promise/Pages/default.aspx

6. Expedia UK
http://www.expedia.co.uk/daily/service/customer-promise/default.aspx

7. John Lewis
http://www.johnlewis.com/inspiration-and-advice/never-knowingly-undersold-policy

8. Natural England
http://www.naturalengland.org.uk/about_us/contact_us/customerservice/default.aspx

9. AVIS Car Rental UK
http://www.avis.co.uk/ProductsServices/Additional-Services/3-Minute-Promise

10. RIAS Insurance
http://www.rias.co.uk/about-us/customer-promise/

11. Land Rover Used Vehicles UK
http://www.landrover.com/gb/en/lr/approved-used/the-land-rover-approved-used-promise/

12. QA Learning
http://www.qa.com/about-qa/quality-promise-and-customer-charter/

13. Volkswagen UK
http://www.volkswagen.co.uk/owners/service-promise

14. Peer One Hosting
http://www.peer1.com/service-level-agreements/firstcall-promise


15. Quintessentially
http://www.quintessentially.com/service_promise.html

16. Rackspace, the open cloud company
http://www.rackspace.co.uk/fanatical-support

17. Exascale
http://www.exascale.co.uk/why-exascale/customer-service/

18. Volvo UK
http://www.volvocars.com/uk/sales-services/services/service-2-0/Pages/default.aspx

19. Experian
http://www.experian.co.uk/about-us/our-commitment.html

20. Royal Bank of Scotland
http://www.rbs.co.uk/global/customer-charter.ashx

21. OTIS Elevators UK
http://www.otis.com/site/gb/pages/Elite.aspx?menuID=4

22. Telehouse UK
http://www.telehouse.net/about-us/about-telehouse/customer-service-commitment

23. EDF Energy
http://my.edfenergy.com/gas-electricity/blue-plus-price-promise

24. Kempton Park
http://www.kempton.co.uk/Customer-promise

25. Network Rail
http://www.networkrail.co.uk/aspx/11835.aspx

26. Ecco shoes
http://www.eccoshoesuk.com/customer-service/26-price-match-promise

27. Abbott UK
http://www.abbott.co.uk/about-us/living-our-values/

28. Paradigm Norton
http://www.paradigmnorton.co.uk/backgrounds/

29. Tesco Price Promise
https://www.tescopricepromise.com/

30. Maersk Line UK
http://www.maerskline.com/en-gb/shipping-services/your-promise-delivered/your-
benefits/about

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