Internship Report

INTERNSHIP REPORT
ON
General Banking Activities
Of
Al-Arafah Islami Bank imite!"
S#$mitte! in partial f#lfillment of the re%#irement for the a&ar! of Bachelor Of B#siness
A!ministration 'B"B"A() *a+or in H#man Reso#rce *anagement"
S#$mitte! To,
*"-hale! -amal
ect#rer
.epartment Of B#siness A!ministration
Prime /niversit0" Bangla!esh
S#$mitte! B0,
i1a Iffat
I., 234343232356
Batch, 45th
.epartment Of B#siness A!ministration
Prime /niversit0" Bangla!esh
PRIME UNIVERSITY
etter of Transmittal
September 18.2014
Khaled Kamal
Lectrer
Pr!me U"!#er$!t%&
M!rpr& 'ha(a.
S#$+ect, S#$mission of Internship Report on 7General Banking Activities of Al-Arafah Islami
Bank t!"8
'ear S!r&
)!th de re$pect& I *+ld l!(e t+ $bm!t a" e,cl$!#e Internship Report +" General Banking
Activities of Al-Arafah Islami Bank t!" a$ a part +- m% ../ pr+0ram. The rep+rt deal$ *!th *h+le
act!#!t!e$ +- 1e"eral .a"(!"0 !" th!$ .a"(. I tr!ed m% le#el be$t t+ ma(e the rep+rt mea"!"0-l a"d
!"-+rmat!#e.
/$ the t!me *a$ l!m!ted& the rep+rt c+ld "+t be d+"e m+re c+mprehe"$!#el% a"d a"al%t!cal. 2+*e#er& I
e,pect that %+ *+ld e"3+% the rep+rt.
S!"cerel% Y+r$&
............................
L!4a I--at
I'5 102020101046
Sb3ect5 2RM 7Ma3+r8
Pr!me U"!#er$!t%
M!rpr& 'ha(a.
St#!ent9s .eclaration
I9m L!4a I--at $tde"t +- .achel+r +- .$!"e$$ /dm!"!$trat!+" 7..../8& 24th.atch& I'5
102020101046& 7..../8& -r+m Pr!me U"!#er$!t%& declare that th!$ I"ter"$h!p +" :The
recr!tme"t p+l!c% a"d pract!ce +" /l;/ra-ah I$lam! .a"( !$ c+mpletel% +- m% +*" *+r(.
Re-ere"ce$ are pr+#!ded a$ !t !$ -ree +- pla0!ar!$m.
<<<<<<<<<<<<<<
L!4a I--at
I'5 102020101046
Pr+0ram5 ..../ 7ma3+r I" 2ma" Re$+rce ma"a0eme"t8
.atch5 24th
'epartme"t =- .$!"e$$ /dm!"!$trat!+"
Pr!me U"!#er$!t%
Supervisors Certificate
I hereb% cert!-% that L!4a I--at &Stde"t +- ..../&I'5102020101046 -+r "der 1radate$
724
th
.atch8&Ma3+r !" 2ma" Re$+rce ma"a0eme"t +- Pr!me U"!#er$!t%& 2a$ Scce$$-ll%
>+mpleted her !"ter"$h!p -+r ?m+"th a"d her I"ter"$h!p rep+rt e"t!tled :1e"eral .a"(!"0 =-
/l;/ra-ah I$lam! .a"(@. She *+r($ "der m% 0!del!"e$ a"d $per#!$!+".
I *!$h #er% $cce$$ !" her l!-e.
<<<<<<<<<...
M.Khaled Kamal
Lectrer
'epartme"t +- .$!"e$$ /dm!"!$trat!+"
Pr!me U"!#er$!t%
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1
Ackno&le!gement
Edcat!+" !"#+l#e$ "+t +"l% read!"0 b++($ a"d d+!"0 e,c!$e bt al$+ acA!r!"0 ("+*led0e
thr+0h d+!"0 $+meth!"0 pract!call%. Th!$ rep+rt ha$ de$!0"ed +"l% -+r c+"$!der!"0 that
+b3ect!#e. I" th!$ per!+d +- t!me& I e"3+%ed *arm c+;+perat!+" -r+m e#er% per$+" !" the ba"(
l+cat!+".
/t -!r$t& I m$t $h+* m% 0rat!tde t+ alm!0ht% /llah -+r 0!#!"0 me e"er0% a"d capab!l!t% t+
prepar!"0 th!$ rep+rt. The" I *+ld l!(e t+ e,pre$$ m% 0rat!tde t+ the Placeme"t >+mm!ttee
-+r arra"0!"0 -+r me $ch a pr+0ram +- edcated #ale. I h+pe& !t *!ll help me t+ m+#e +"e
$tep -rther t+ -ace the challe"0e$. I m$t c+"#e% m% $!"cere 0rat!tde t+ m% re$pected
$per#!$+r -+r pr+#!d!"0 me #alable 0!da"ce a"d $00e$t!+" !" prepar!"0 th!$ rep+rt. 2e
0a#e me the c+ra0e a"d l!bert% -+r ch++$!"0 the t+p!c& *h!ch 0a#e me m+me"tm t+ *+r(
$p+"ta"e+$l%.
I *!$h t+ heart!l% tha"( all +ther empl+%ee$ +- /I.L th+$e *ere -ra"(l%& d%"am!c a"d
helped me $er!+$l% a"d 0!#e" me the!r #alable t!me. The% *ere al*a%$ #er% p+l!te t+
a"$*er m% Ae$t!+"$ a"d help me "der$ta"d e#e" !" t!me +- *+r( r$h. /t la$t& m% $!"cere
ap+l+0% 0+e$ t+ the reader9$ -+r m% c+"ceptal a"d pr!"t!"0 m!$ta(e& !- there !$ a"%.
L!4a I--at
I'5 102020101046
Ma3+r5 2RM
Pr!me U"!#er$!t%
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2
E:ec#tive S#mmar0
.a"( pr+#!de$ mea"$ a"d mecha"!$m$ +- tra"$-err!"0 c+mme"d +#er re$+rce$ th+$e *h+
ha#e a" e,ce$$ +- !"c+me +#er e,pe"d!tre t+ th+$e *h+ ca" ma(e $e +- the $ame -+r
add!"0 t+ the #+lme +- pr+dct!#e cap!tal. The ba"( pr+#!de$ them *!th the $a-et%&
l!A!d!t% a"d pr+-!tab!l!t% +- $a#!"0$.
/l;/ra-ah I$lam! .a"( L!m!ted !$ $chedled c+mmerc!al ba"( re0!$tered b% the .a"0lade$h
.a"(. The -"ct!+"$ +- the ba"( c+#er a *!de ra"0e +- ba"(!"0 a"d -"ct!+"al act!#!t!e$ t+
!"d!#!dal$& -!rm$& c+rp+rate b+d!e$ a"d +ther mlt!"at!+"al a0e"c!e$.
The ma!" +b3ect!#e +- the $td% !$ t+ 0!#e a" +#er#!e* +- /I.L a"d !de"t!-% the $tre"0th&
*ea("e$$ a"d cr!t!cal r!$( -act+r +- th!$ ba"(.
'ata c+llected -+r the $td% !" t*+ d!--ere"t m+de$ "amel% pr!mar% a"d $ec+"dar%. Bace t+
-ace c+"#er$at!+" *!th the re$pect!#e +--!cer +- the bra"ch *a$ the ma!" m+de t+ c+llect
pr!mar% data a"d -+r $ec+"dar% data #ar!+$ pbl!cat!+"$ a"d related b+d% are +b$er#ed.
The ma!" l!m!tat!+" +- the $td% *a$ $h+rt t!me l!m!t a"d athe"t!cated data !"$--!c!e"c%.
=--!cer +- the ba"( are capable. E#e" th+0h ma"% +- them $!mpl% ("+* the *+r(!"0
pr+cedre +- *hat the% are d+!"0 bt d+"Ct ("+* the ph!l+$+ph% beh!"d d+!"0 th+$e.
The $%"er0% +- ded!cated ma"p+*er& tech"+l+0%& a"d mar(et +pp+rt"!t% ca" lead the
+r0a"!4at!+" t+ ach!e#e the 0+alD a ba"( m$t e$tabl!$h a"d h+ld -a$t t+ adeAate p+l!c!e$&
pract!ce$ a"d pr+cedre$ -+r e#alat!"0 the Aal!t% +- a$$et a"d the adeAac% +- l+a" pr+#!$!+".
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3
/cr+"%m$
/I.L 5 /l; /ra-ah I$lam! .a"( L!m!ted
M' 5 Ma"a0!"0 '!rect+r
'M' 5 'ept% Ma"a0!"0 '!rect+r
EVP 5 E,ect!#e V!ce Pre$!de"t
SVP 5 Se"!+r V!ce Pre$!de"t
VP 5 V!ce Pre$!de"t
/VP 5 /$$!$ta"t V!ce Pre$!de"t
B/VP 5 B!r$t /$$!$ta"t V!ce Pre$!de"t
.. 5 .a"0lade$h .a"(
.>' 5 .earer >ert!-!cate +- 'ep+$!t
=. 5 =" l!"e .a"(!"0
..L> 5 .ac( t+ .ac( Letter +- >red!t
.L 5 .!ll +- Lad!"0
/)>' 5 /l )ad!ah >rre"t 'ep+$!t /E>
MT'R 5 Mdaraba Term 'ep+$!t
IT' 5 I"$tallme"t Term 'ep+$!t
SN' 5 Sh+rt N+t!ce 'ep+$!t
MS' 5 Mdaraba Sa#!"0$ 'ep+$!t
ST' 5 Sh+rt Term 'ep+$!t
PT' 5 Pr+-!t Term 'ep+$!t
I.> 5 I" *ard .!ll$ -+r >+llect!+"
=.> 5 =t *ard .!ll$ -+r >+llect!+"
L> 5 Letter +- >red!t
>> 5 >a$h >red!t
'' 5 'ema"d 'ra-t
=' 5 =#er 'ra-t
TT 5 Tele0raph!c Tra"$-er
P= 5 Pa% =rder
P/' 5 Pa%me"t /0a!"$t '+cme"t
LTR 5 L+a" a0a!"$t Tr$t Rece!pt
LIM 5 L+a" a0a!"$t Imp+rted Mercha"d!$e
S=' 5 Secred =#er 'ra-t
Page | 4
Ta$le of contents
Partic#lars Page No
Letter +- Tra"$m!ttal 1
/c("+*led0eme"t 2
E,ect!#e Smmar% ?
/cr+"%m$ 4
;hapter One, Intro!#ction
1.1 =r!0!" +- the Rep+rt 02
1.2 Rat!+"ale +- the Std% 02
1.? =b3ect!#e$ +- the Std% 0?
1.4 Meth+d+l+0% +- the Std% 0?
1.F Sc+pe +- the Std% 04
1.6 L!m!tat!+"$ 04
;hapter T&o, Profile of Al-Arafah Islami Bank t!"
2.1 2!$t+r!cal .ac(0r+"d +- /l;/ra-ah I$lam! .a"( L!m!ted 06
2.2 I$lam!c .a"(!"0 M+#eme"t !" .a"0lade$h 06
2.? V!$!+"& M!$$!+"& >+mm!tme"t$ 08
2.4 Scheme$ +- /I.L 0G
2.F Ma"a0eme"t 10
2.6.=r0a"!4at!+" Strctre +- /I.L 11
2.H Sect!+"$ a"d The!r B"ct!+"$ 12
2.8 I"#e$tme"t '!#!$!+" 14
2.G 2ma" Re$+rce$ d!#!$!+" 14
2.10 Mar(et!"0 14
2.11 M+"!t+r!"0 1F
;hapter Three, ;oncept#al <rame&ork
?.1 .a"( 1H
?.2 1e"eral ba"(!"0 1H
?.? 1. Sect!+"$ 18
?.4 TT 18
?.F '' 18
?.6 Electr+"!c -"d$ tra"$-er 1G
?.H /t+mated >lear!"0 2+$e 20
?.8 >heAe$ 20
?.G B!,ed dep+$!t$ 21
;hapter <o#r, =o$ Part
4.1 /ctal Ta$( Part 2?
4.2 I+b re$p+"$!b!l!t!e$ 2?
;hapter <ive, Anal0sis > <in!ings
F.1 '!#!$!+"$ +- 1e"eral .a"(!"0 26
F.2 /cc+"t =pe"!"0 Pr+cedre 28
F.? '!--ere"t Scheme ?1
F.4 Mdaraba Sa#!"0 'ep+$!t ??
F.F /l;)ad!ah >rre"t /cc+"t ??
F.6 B!,ed 'ep+$!t ?4
F.H >a$h 'epartme"t ?F
F.8 L+cal Rem!tta"ce ?F
F.G T%pe$ =- Rem!tta"ce ?F
F.10 >lear!"0 'epartme"t ?8
F.11 T%pe$ =- >lear!"0 ?8
F.12 ="l!"e Tra"$act!+" ?G
F.1? B+ll+*ed Mar(et!"0 Strate0!e$ .% /I.L 40
F.14 B!"d!"0$ =- The Std!e$ 40
F.1F S)=T /"al%$!$ 41
F.16 Stre"0th$ 42
F.1H )ea("e$$ 4?
F.18 =pp+rt"!t!e$ 4?
F.1G Threat$ 44
Recommen!ation > ;oncl#sion
6.1 Rec+mme"dat!+" 46
6.2 >+"cl$!+" 48
BIBIOGRAPH?
4G
>hapter;="e
I"tr+dct!+"
Page 1 of 49
2"2 Origin of the Report
Pract!cal =r!e"tat!+" a"d e#alat!+" +- ba"($ per-+rma"ce !$ a part +- the ../ pr+0ram
pr+#!ded b% .R/> U"!#er$!t%. Th!$ rep+rt !$ the reA!reme"t +- that Pract!cal =r!e"tat!+".
.a"( !$ $er#!ce;+r!e"ted +r0a"!4at!+". S+ the pract!cal +r!e"tat!+" ha$ bee" made a$ a"
!"te0ral part +- the ../ de0ree reA!reme"t.
/I.L pr$e$ dece"tral!4ed ma"a0eme"t p+l!c!e$ a"d 0!#e$ adeAate *+r( -reed+m t+ the
empl+%ee$. Th!$ re$lt$ !" le$$ pre$$re -+r the *+r(er$ a"d act$ a$ a m+t!#at!+"al t++l -+r
them.
2"4 Rationale of the St#!0
)!th the rap!d 0r+*!"0 c+mpet!t!+" am+"0 "at!+"al!4ed& -+re!0" a"d pr!#ate c+mmerc!al
ba"($ a$ t+ h+* the ba"($ +perate$ !t$ ba"(!"0 +perat!+" a"d h+* c$t+mer $er#!ce ca" be
made m+re attract!#e& the e,pectat!+" +- the c$t+mer ha$ !mme"$el% !"crea$ed.
Rec!pr+cat!"0 the $e"t!me"t& c+mmerc!alE pr!#ate ba"($ are tr%!"0 t+ ele#ate the!r trad!t!+"al
ba"(!"0 $er#!ce t+ a better $ta"dard& t+ meet the challe"0!"0 "eed$& dema"d$.
S!de b% $!de the$e ba"($ ha#e "+* c+"ce"trated the!r atte"t!+" t+*ard$ d!#er$!-!cat!+" +-
the!r pr+dct$ -+r better per-+rma"ce$ a"d e,!$te"ce. B+r the ab+#e c!rcm$ta"ce$& !t ha$
bec+me "ece$$ar% -+r /l;/ra-ah I$lam! .a"( L!m!ted& +"e +- the lead!"0 c+mmerc!al ba"($&
t+ -+c$ !t$ atte"t!+" t+*ard$ the !mpr+#eme"t +- the c$t+mer $er#!ce. That9$ *h% !t !$ A!te
3$t!-!ed t+ ma(e a" !" depth $td% ab+t !t$ +perat!+" a"d e#alate the $er#!ce pr+#!ded b%
th!$ ba"( a"d $c+pe -+r !t$ !mpr+#eme"t.
The $td% ma% help -+rmlat!"0 p+l!c% re0ard!"0 the !dea$ relat!"0 t+ the -eel!"0$ +- the
c$t+mer$ a"d ba"(er$. Btre m+re& /l;/ra-ah I$lam! .a"( L!m!ted e,ect!#e$ *h+ are
actall% e,ect!"0 p+l!c!e$ "derta(e" b% the t+p ma"a0eme"t *!ll ha#e a cha"ce t+
c+mm"!cate the!r -eel!"0 a"d *!ll ha#e the -eedbac( ab+t the!r deal!"0 -r+m the c$t+mer.
Page 2 of
49
2"@ O$+ectives of the St#!0
The ma!" +b3ect!#e +- the $td% !$ t+ de#el+p a" "der$ta"d!"0 ab+t the pract!cal ba"(!"0
act!#!t!e$ a"d t+ relate them *!th the the+ret!cal ("+*led0e acA!red -r+m the ba"($.
.e$!de$ the$e the $pec!-!c +b3ect!#e$ are the -+ll+*!"0$5
1. T+ K"+* the 0e"eral ba"(!"0 act!#!t!e$ +- /I.L
2. T+ !de"t!-% the $tre"0th& *ea("e$$ +- 0e"eral ba"(!"0 +- /I.L.
?. T+ ma(e $00e$t!+"$ -+r p+l!c% rec+mme"dat!+".
2"5 *etho!olog0 of the St#!0
2"4"2 .ata ;ollection
The c+llect!+" meth+d +- pr!mar% a"d $ec+"dar% data d!--er $!"ce pr!mar% data are t+ be
+r!0!"all% c+llected& *h!le !" ca$e +- $ec+"dar% data the "atre +- data c+llect!+" *+r( !$
merel% that +- c+mp!lat!+".
There are $e#eral meth+d$ +- c+llect!"0 pr!mar% data& the% are a$ -+ll+*$5
Bace t+ -ace c+"#er$at!+" *!th the re$pect!#e +--!cer +- the bra"ch.
E,p+$re +" d!--ere"t de$( +- the ba"(.
Rele#a"t -!le $td% a$ pr+#!ded b% the +--!cer$ c+"cer"ed.
Sec+"dar% data ma% e!ther be pbl!$hed data +r "pbl!$hed data. U$all% pbl!$hed data are
a#a!lable !"
Var!+$ pbl!cat!+"$ +- the ce"tral& $tate a"d l+cal 0+#er"me"t$.
Var!+$ pbl!cat!+"$ +- -+re!0" 0+#er"me"t$ +r +- !"ter"at!+"al b+d!e$ a"d the!r
$b$!d!ar% +r0a"!4at!+".
Tech"!cal a"d trade 3+r"al$
Rep+rt a"d pbl!cat!+"$ +- #ar!+$ a$$+c!at!+"$ c+""ected *!th b$!"e$$ a"d
!"d$tr%& ba"($& $t+c( e,cha"0e
Page 3 of
49
2"5"4 .ata Processing
>+llected !"-+rmat!+" !$ pr+ce$$ed b% the $e +- c+mpter $%$tem. 'eta!led a"al%$!$&
*+r(!"0 #ar!able$ a"d *+r(!"0 de-!"!t!+"$ are emb+d!ed !" the rep+rt
2"A Scope of the St#!0
I" m% rep+rt I ha#e h!0hl!0hted the #ar!+$ $tep$ +- 0e"eral ba"(!"0 +- the /I.L. I ha#e al$+
d!$c$$ed ab+t the bac(0r+"d +- the $ect+r& mar(et $trctre& r!$( ma"a0eme"t -act+r etc.
*!th the ba"( per$+""el. .e-+re that& a br!e- +#er#!e* +- the /I.L ha$ bee" 0!#e" t+
"der$ta"d !t$ +perat!+"$ a"d act!#!t!e$. S+ the $c+pe +- the rep+rt c+#er$ the c+mprehe"$!#e
("+*led0e +" the +r0a"!4at!+" +- /I.L. I ha#e tr!ed t+ a"al%4e a"d e#alate +- 0e"eral
ba"(!"0 per-+rma"ce ba$ed +" adeAate !"-+rmat!+" c+"ta!"ed !" d+cme"t$ a"d !"ter#!e*$
+- ba"(!"0 +--!cer$.
2"6 imitations
=" the *a% +- m% $td%& I ha#e -aced the pr+blem$ that are 0!#e" bel+* *h!ch c+ld be
termed a$ the l!m!tat!+" E $h+rtc+m!"0 +- the $td%;
Short Time Perio!
.ata Ins#fficienc0
ack of Recor!s
Incomplete an! o$sc#re !ata
/n&illingness of ke0 person
Page 4 of
49
Chapter-Two
Profile of Al-Arafah
Islami
Bank Ltd
Page 5 of 49
4"2 Historical Backgro#n! of Al-Arafah Islami Bank imite! 'AIB(
I$lam!c !de+l+0% e"c+ra0e$ $ t+ $cceed !" l!-e here J herea-ter. T+ ach!e#e th!$ $cce$$
*e m$t -+ll+* the *a% d!ctated b% the 2+l% Kra" a"d the path $h+*" b% Ra$l 7SM8.
)!th th!$ 0+al !" #!e* /l;/ra-ah I$lam! .a"( Ltd *a$ e$tabl!$hed 7re0!$tered8 a$ a pbl!c
l!m!ted c+mpa"% +" 18 I"e& 1GGF. The !"a0ral cerem+"% t++( place +" 2H September
1GGF.The ath+r!4ed cap!tal +- the ba"( !$ T(.2F00.00 m!ll!+" a"d the pa!d p cap!tal
T(.1F00 m!ll!+". S+me #er% re"+*"ed I$lam!c per$+"al!t!e$ a"d p!+$ b$!"e$$me" +- the
c+"tr% are the $p+"$+r$ +- the ba"(. The t+tal pa!d p cap!tal *a$ !"#e$ted l+cal!t%.
The ba"( !$ c+mm!tted t+ c+"tr!bte $!0"!-!ca"tl% !" the "at!+"al ec+"+m%. It ha$ made a
p+$!t!#e c+"tr!bt!+" t+*ard$ the t+*ard$ the $+c!+ ec+"+m!c de#el+pme"t +- the c+"tr% b%
+pe"!"0 G4 bra"che$ +" *h!ch ?1 ath+r!4ed dealer 7/'8 thr+0h+t the c+"tr%.
The eA!t% +- the ba"( $t++d at T(.?41F m!ll!+" a$ ?1 'ecember 2011& the ma"p+*er are
180F a"d "mber +- $hareh+lder$ are12F61.
The ba"( c+"dct$ !t$ b$!"e$$ +" the pr!"c!ple$ +- Mdaraba& .a!;ma44al& a"d h!re
prcha$e tra"$act!+"$ appr+#ed b% .a"0lade$h .a"(. Natrall%& !t$ m+de$ a"d +perat!+"$
are $b$ta"t!all% d!--ere"t -r+m th+$e +- +ther c+"#e"t!+"al c+mmerc!al ba"(. There !$ a
Shar!ah c+"c!l !" the ba"($ *h+ ma!"ta!"$ c+"$ta"t #!0!la"ce t+ e"$re that the act!#!t!e$ +-
the ba"( are be!"0 c+"dcted +" the precept$ +- I$lam. The Shar!ah c+"c!l c+"$!$t$ +-
pr+m!"e"t Ulema& repted ba"(er$& re"+*"ed la*%er$ a"d em!"e"t ec+"+m!$t.
4"4 Islamic Banking *ovement in Bangla!esh
I" /0$t 1GH4& .a"0lade$h $!0"ed the >harter +- I$lam!c 'e#el+pme"t .a"( a"d
c+mm!tted !t$el- t+ re+r0a"!4e !t$ ec+"+m!c a"d -!"a"c!al $%$tem a$ per I$lam!c Shar!ah.
I" Ia"ar% 1G81& the the" Pre$!de"t +- Pe+ple9$ Repbl!c +- .a"0lade$h *h!le addre$$!"0
the ?
rd
I$lam!c $mm!t c+"-ere"ce held at Ma((a a"d Ta!- $00e$ted& :the I$lam!c c+"tr!e$
Page 6 of
49
$h+ld de#el+p a $eparate ba"(!"0 $%$tem +- the!r +*" !" +rder t+ -ac!l!tate the!r trade a"d
c+mmerce@
Th!$ $tateme"t +- the pre$!de"t !"d!cated -a#+rable att!tde +- the 1+#er"me"t +- the
Pe+ple$ Repbl!c +- .a"0lade$h t+*ard$ e$tabl!$h!"0 I$lam!c ba"($ a"d -!"a"c!al
!"$t!tt!+"$ !" the c+"tr%.
Earl!er !" N+#ember 1G80& .a"0lade$h .a"(& the c+"tr%9$ >e"tral .a"(& $e"t a
repre$e"tat!#e t+ $td% the *+r(!"0 +- $e#eral I$lam!c ba"($ !" abr+ad.
I" N+#ember 1G82& a dele0at!+" +- I'. #!$!ted .a"0lade$h a"d $h+*ed (ee" !"tere$t t+
part!c!pate t+ e$tabl!$h!"0 a 3+!"t #e"tre I$lam!c ba"( !" the pr!#ate $ect+r. The% -+"d a l+t
+- *+r( had alread% bee" a"d I$lam!c ba"( *a$ !" alread% -+rm -+r !mmed!ate !"tr+dct!+".
T*+ pr+-e$$!+"al b+d!e$;I$lam!c Ec+"+m!c$ Re$earch .rea 7IER.8 a"d .a"0lade$h
I$lam!c .a"(er$ /$$+c!at!+" 7.I./8 made $!0"!-!ca"t c+"tr!bt!+" t+*ard$ !"tr+dct!+" +-
I$lam!c ba"(!"0 !" the c+"tr%.
The% came -+r*ard t+ pr+#!de tra!"!"0 +" I$lam!c ba"(!"0 t+ t+p ba"(er$ a"d ec+"+m!$t t+
-!ll; p the #acm +- leader$h!p -+r the -tre I$lam!c ba"($ !" .a"0lade$h. The% al$+ held
$em!"ar$& $%mp+$!a a"d *+r($h+p$ +" I$lam!c ec+"+m!c$ a"d ba"(!"0 thr+0h+t the
c+"tr% t+ m+b!l!4e pbl!c +p!"!+" !" -a#+r +- I$lam!c ba"(!"0.
The!r pr+-e$$!+"al act!#!t!e$ *ere re!"-+rced b% a "mber +- M$l!m e"trepre"er$ *+r(!"0
"der the ae0!$ +- the the" M$l!m .$!"e$$ S+c!et% 7"+* re+r0a"!4ed a$ I"d$tr!al!$t a"d
.$!"e$$me" /$$+c!at!+"8. The b+d% c+"ce"trated ma!"l% !" m+b!l!4!"0 eA!t% cap!tal -+r
the emer0!"0 I$lam!c ba"(.
/t la$t& the l+"0 dra*" $tr00le t+ e$tabl!$h a" I$lam!c ba"( !" .a"0lade$h became a real!t%
a"d I$lam! .a"( .a"0lade$h L!m!ted *a$ e$tabl!$hed !" March 1G8? !" *h!ch 1G
.a"0lade$h! "at!+"al& 4 .a"0lade$h! !"$t!tt!+"$ a"d 11 ba"($& -!"a"c!al !"$t!tt!+"$ a"d
0+#er"me"t b+d!e$ +- the M!ddle Ea$t a"d Er+pe !"cld!"0 I'. a"d t*+ em!"e"t
per$+"al!t!e$ +- the K!"0d+m +- Sad! /rab!a 3+!"ed ha"d$ t+ ma(e the dream a real!t%.
Page 7 of
49
Later& +ther -!#e I$lam!c ba"($& I$lam!c I"$ra"ce c+mpa"!e$ a"d -!"a"c!al !"$t!tt!+"$ *ere
e$tabl!$hed !" the c+"tr%. S+me trad!t!+"al ba"($ +pe"ed I$lam!c .a"(!"0 bra"che$ !" $+me
ma3+r c!t!e$.
4"@ Bision) *ission) ;ommitments
Bision,
C T+ be a p!+"eer !" I$lam!c .a"(!"0 !" .a"0lade$h a"d c+"tr!bte $!0"!-!ca"tl% t+
the 0r+*th +- the "at!+"al ec+"+m%.
*ission,
/ch!e#!"0 the $at!$-act!+" +- /lm!0ht% /llah b+th here J herea-ter.
Pr+l!-erat!+" +- Shar!ah .a$ed .a"(!"0 Pract!ce$.
Kal!t% -!"a"c!al $er#!ce$ ad+pt!"0 the late$t tech"+l+0%.
Ba$t a"d e--!c!e"t c$t+mer $er#!ce.
Ma!"ta!"!"0 h!0h $ta"dard +- b$!"e$$ eth!c$.
.ala"ced 0r+*th.
Stead% J c+mpet!t!#e retr" +" $hareh+lder$ eA!t%.
I""+#at!#e ba"(!"0 at a c+mpet!t!#e pr!ce.
/ttract a"d reta!" Aal!t% hma" re$+rce$.
E,te"d!"0 c+mpet!t!#e c+mpe"$at!+" pac(a0e$ t+ the empl+%ee$.
B!rm c+mm!tme"t t+ the 0r+*th +- "at!+"al ec+"+m%.
I"#+l#!"0 m+re !" M!cr+ a"d SME -!"a"c!"0.
;ommitments,
=r$ !$ a c$t+mer -+c$ed m+der" I$lam!c .a"(!"0 ma(!"0 $+"d a"d $tead%
0r+*th !" b+th m+b!l!4!"0 dep+$!t a"d ma(!"0 Aal!t% I"#e$tme"t t+ (eep +r
p+$!t!+" a$ a lead!"0 I$lam! .a"( !" .a"0lade$h.
T+ del!#er -!"a"c!al $er#!ce$ *!th the t+ch +- +r heart t+ reta!l& $mall a"d
med!m $cale e"terpr!$e$& a$ *ell a$ c+rp+rate cl!e"t$ thr+0h +r bra"che$ acr+$$
the c+"tr%.
Page 8 of
49
L =r b$!"e$$ !"!t!at!#e$ are de$!0"ed t+ match the cha"0!"0 trade J !"d$tr!al
"eed$ +- the cl!e"t$.
4"5 Schemes of AIB
1. >rre"t /cc+"t
2. Mdaraba Sa#!"0 /cc+"t
?. Mdaraba Term 'ep+$!t Rece!pt /cc+"t.
4. Sh+rt Term 'ep+$!t
F. I"$tallme"t Term 'ep+$!t.
Mdaraba K+t!p+t! Scheme
Mdaraba M!ll!+"a!re Scheme
Mdaraba Lc(hp+t! Scheme
6. '+ble 'ep+$!t Scheme.
H. 2a33 'ep+$!t Scheme
8. Small I"#e$tme"t Scheme.
:/llah ha$ perm!tted trade a"d -+rb!dde" !"tere$t@ 7#er$e 2HF +- $ra /l;bara(a8. /"d a$
$ch /l;/ra-ah I$lam! .a"( L!m!ted +perate$ *!th the +b3ect!#e$ a"d c+mm!tme"t t+
!mpleme"t the ec+"+m!c a"d -!"a"c!al pr!"c!ple$ +- I$lam !" ba"(!"0 are"a ble"d!"0 I$lam!c
#ale$ a"d m+der" tech"+l+0!e$ *!th a #!e* t+ ach!e#e c+mplete $cce$$ !" th!$ *+rld a"d
herea-ter.
T+ Pr+#!de Aal!t% $er#!ce t+ +r c$t+mer$.
T+ $et h!0h $ta"dard +- I"te0r!t%.
LT+ e,te"d +r c$t+mer$ !""+#at!+" $er#!ce$ acA!r!"0 $tate;+-;the;art
tech"+l+0% ble"ded *!th I$lam!c pr!"c!ple$& a"d br!"0 t+tal $at!$-act!+" t+ +r
cl!e"t$ a"d empl+%ee$.
T+ e,pa"d I$lam!c ba"(!"0 thr+0h *el-are +r!e"ted ba"(!"0 $%$tem.
E"$re eA!t% a"d 3$t!ce !" ec+"+m!c act!#!t!e$.
E,te"d -!"a"c!al a$$!$ta"ce t+ p++rer $ect!+" +- the pe+ple& a"d
/ch!e#e bala"ced 0r+*th J eA!table de#el+pme"t.
The pr!mar% +b3ect!#e +- /l;/ra-ah I$lam! .a"( Ltd !$ t+ pr+m+te& -+$ter a"d de#el+p the
appl!cat!+" +- I$lam!c pr!"c!ple$& la* a"d trad!t!+" t+ the tra"$act!+" +- -!"a"c!al& ba"(!"0
a"d related b$!"e$$ a--a!r$ a"d t+ pr+m+te !"#e$tme"t c+mpa"!e$& e"terpr!$e a"d c+"cer"$
*h!ch $hall them$el#e$ be e"0a0ed !" b$!"e$$ a$ are acceptable a"d c+"$!$te"t *!th I$lam!c
Page 9 of
49
Pr!"c!ple$& la* a"d trad!t!+". .t the +b3ect!#e$ +- /l;/ra-ah I$lam! .a"( L!m!ted !" the
c+"te,t +- !t$ r+le !" the ec+"+m% are a$ -+ll+*$5
1. T+ +--er c+"temp+rar% -!"a"c!al $er#!ce$ !" c+"-+rm!t% *!th I$lam!c Shar!ah.
2. T+ c+"tr!bte t+*ard$ ec+"+m!c de#el+pme"t a"d pr+$per!t% *!th!" the pr!"c!ple$ +-
I$lam!c 3$t!ce.
?. T+ -ac!l!tate e--!c!e"t all+cat!+" +- re$+rce$.
4. T+ help ach!e#!"0 $tab!l!t% !" the ec+"+m%.
4"A *anagement
The c+mpa"% !$ ma"a0ed b% !t$ .+ard +- '!rect+r$ c+"$!$t!"0 +- 1F member$. The .+ard
app+!"t$ a" e,ect!#e c+mm!ttee c+"$!$t!"0 +- Sp+"$+r '!rect+r 7>ha!rma"& V!ce
>ha!rma"8& It$ member& Shareh+lder '!rect+r& E, +--!cer '!rect+r& >+mpa"% Sectar%. The
c+mm!ttee !$ ath+r!4ed t+ +b$er#e a"d re#!e* ma3+r da% t+ da% +perat!+"al -"ct!+"$
!"cld!"0 !"#e$tme"t pla"$& bd0et$ a"d +ther !"#e$tme"t act!#!t!e$.
The .+ard !$ al$+ re$p+"$!ble -+r e$tabl!$h!"0 the c+mpa"%9$ p+l!c!e$ a"d re#!e*!"0 the
+perat!+"al per-+rma"ce +- the c+mpa"% !"cld!"0 appr+#al +- lar0e !"#e$tme"t tra"$act!+"$
a"d ma3+r -"d pr+creme"t. The .+ard app+!"t$& the Ma"a0!"0 '!rect+r re$p+"$!ble -+r
ma"a0!"0 the c+mpa"!e$ +#erall +perat!+"$ *!th!" the -rame*+r( +- p+l!c!e$ +- the
c+mpa"%. The .+ard al$+ app+!"t$ the P+l!c% >+mm!ttee +- e!0ht d!rect+r$ *h+ -+rmlate
the per$+""el p+l!c%.
Page 10 of
49
4"6" Organi1ation Str#ct#re of AIB
*anaging .irector
.ep#t0 *anaging .irector
E:ec#tive Bice Presi!ent
Senior Bice Presi!ent
Bice Presi!ent
Assistant Bice Presi!ent
<irst Assistant Bice Presi!ent
Senior Principal Officer
Principal Officer
Senior E:ec#tive Officer
Professional E:ec#tive Officer
E:ec#tive Officer
Professional Officer
Officer
Pro$ationar0 Assistant Officer
Trainee Officer
Page 11 of 49
4"D Sections an! Their <#nctions
There are ma!"l% t*+ $ect!+"$ !" /I.L& #!4& 1e"eral .a"(!"0 '!#!$!+" I"#e$tme"t '!#!$!+"
a"d B+re!0" E,cha"0e '!#!$!+". The$e '!#!$!+"$ ha#e $mall departme"t +r "!t$ "der
them. The deta!l$ +- the !mp+rta"t $ect!+"$ a"d $b$ect!+"$ are de$cr!bed bel+*.
4"D"2 General Banking .ivision
There are certa!" three $ect!+"$ *+r(!"0 t+0ether t+ -l-!ll the tar0et +- the c+mpa"%.
7a8 >$t+mer Ser#!ce
7b8 >a$h 'epartme"t
7c8 /cc+"t$ 'epartme"t
4"D"2'a( ;#stomer Service
'!--ere"t -"ct!+"$ +- c$t+mer $er#!ce are5
L/cc+"t$ +pe"!"0
I$$a"ce +- >heAe .++(
I$$a"ce +- Pa%me"t =rder
I$$a"ce +- T.T
I$$a"ce +- '.'
I$$a"ce +- ="l!"e Tra"$-er
2a"dl!"0 tra"$-er tra"$act!+"
=perat!+" +- clear!"0 h+$e
E,ect!"0 c$t+mer $ta"d!"0 !"$trct!+"$
4"D"2'$( ;ash .epartment
'!--ere"t -"ct!+"$ +- ca$h departme"t are5
Rece!#!"0 ca$h -r+m the dep+$!t+r$.
Pa%me"t +- ca$h t+ the cl!e"t a$ dema"ded.
>hec(!"0 all area$ +- dep+$!t $l!p *hether !t !$ clearl% *r!tte" +r "+t
7"ame& acc+"t "+& am+"t8
Page 12 of
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Ver!-%!"0 the pa%me"t cheAe *he" t+ pa% the m+"e% t+ the cl!e"t$
*hether the !"-+rmat!+" !$ a#a!lable +r "+t l!(e dale& am+"t& acc+"t "+
etc.
/ll the rece!#ed a"d pa%me"t m+"e% m$t be *r!tte" d+*" !" the rece!pt
J pa%me"t re0!$ter al+"0 *!th acc+"t "+.
>a$h re0!$ter m$t be ma!"ta!"ed b% the >a$h =--!cer.
Ma!"te"a"ce +- da!l% ca$h bala"ce.
Preparat!+" +- m+"thl% ca$h bala"ce.
4"D"2 'c( Acco#nts .epartment
/cc+"t!"0 +- /I.L ca" be br+adl% cla$$!-!ed !" the -+ll+*!"0 t*+ 0r+p$5
!8 1e"eral /cc+"t!"0
!!8 I"#e$tme"t /cc+"t!"0
i( General Acco#nting
1e"eral /cc+"t!"0 !"clde$ acc+"t!"0 -+r;0e"eral a"d adm!"!$trat!#e e,pe"$e& -"d!"0
+perat!+" a"d -!,ed a$$et$.
/ct!#!t!e$ +- acc+"t!"0 $b$ect!+" !"clde$
Re0!$trat!+" +- #+cher.
P+$t!"0 +- #+cher !" the led0er.
Preparat!+" +- "ad3$ted tr!al bala"ce
Preparat!+" +- ad3$tme"t$ 7accral +- e,pe"$e$ a"d !"c+me8
Preparat!+" +- ad3$ted tr!al bala"ce
Ma!"te"a"ce +- acc+"t$ *!th .a"0lade$h ba"( J +ther ba"($
Page 13 of
49
ii( Investment Acco#nting
The c+mpa"% ma!"ta!"$ !t$ b++($ +- acc+"t ba$ed +" the +perat!"0 meth+d +- acc+"t!"0
acc+rd!"0 t+ 1e"erall% /ccepted /cc+"t!"0 Sta"dard$ !" c+"-+rm!t% *!th +"e the
pr+#!$!+" +- rele#a"t re0lat!+"$ +- .a"0lade$h .a"(.
>+llect!+" +- rece!pt$ !.e. re"tal& pr+-!t
>+"tr+l +- c+llect!+" !.e. ma!"ta!" cheAe re0!$ter.
Rep+rt!"0 +- !"-+rmat!+" re0ard!"0 re"tal c+llect!+" !.e. ca$h c+llect!+"
$tateme"t.
/c("+*led0eme"t t+ the /cc+"t h+lder !.e. M$tateme"t +- acc+"t$.
Preparat!+" +- +#erde $tateme"t !.e;+#erde $tateme"t -+r .='.
/ct!#!t!e$ re0ard!"0 del!"Ae"t char0e !.e.;b!ll!"0.
Treatme"t +- !rre0lar !"#e$tme"t /cc+"t.
4"E Investment .ivision
B"ct!+"$ +- !"#e$tme"t d!#!$!+"$ are5
Prepar!"0 the pr+p+$al
I$$a"ce +- $a"ct!+" letter
'!$br$!"0 the pa%me"t
Prepare J p+$t!"0 #+cher
4"F H#man Reso#rce .ivision
="e +- the ma3+r re$p+"$!b!l!t!e$ +- the hma" re$+rce d!#!$!+" !$ t+ e"-+rce the Per$+""el
p+l!c% +- /I.L. The $ect!+" e#alate$ the per-+rma"ce +- each empl+%ee t*!ce a %ear a"d
ma!"ta!"$ deta!led -!le +" each empl+%ee.
4"23 *arketing
The 3+b +- mar(et!"0 $ect!+" ca" be d!#!ded !"t+ t*+ br+ad cate0+r!e$5
Page 14 of
49
*arketing to e:isting clients, M+"thl% pdate !$ (ept +" the e,p+$re +- the 0++d e,!$t!"0
cl!e"t. I- the e,p+$re 0et$ l+* -+r a #alable cl!e"t the" #!$!t$ are made b% the ba"(
e,ect!#e$ t+ ma(e !"A!r% +" the!r reA!reme"t -+r -!"a"ce. /l$+& c+"t!"+$ e--+rt !$ made
t+ !"crea$e e,p+$re +" a"% cl!e"t *h+ ha$ 0++d pr+$pect a$ a re$lt +- a .MRE +r $+me
+ther rea$+".
*arketing to non-e:isting clients, Br+m the mar(et !"-+rmat!+" "+";e,!$t!"0 pr+$pect$ are
al$+ !de"t!-!ed a"d $+0ht a-ter. V!$!t$ are made t+ meet the >E= +r *h+e#er !$ the
c+"cer"ed per$+" re0ard!"0 -!"a"c!"0 matter$ a"d the ad#a"ta0e$ +- ta(!"0 -!"a"ce -r+m
/I.L !$ h!0hl!0hted. /I.L al$+ d!$tr!bte de$( cale"dar& teleph+"e !"de,& a"d $l!p pad t+
pr+$pect!#e cl!e"t$. /d#ert!$eme"t$ are 0!#e" !" #ar!+$ 3+r"al$ +- pr+-e$$!+"al b+d!e$.
Each m+r"!"0 the $e"!+r e,ect!#e$ a"d the ma"a0er 7bra"ch !"cmbe"t8 are $eat t+0ether !"
a meet!"0 t+ d!$c$$ ab+t the!r mar(et!"0 pla" -+r the da%. The% tar0et cl!e"t$& ba$ed +"
mar(et !"-+rmat!+". I" that meet!"0 !t al$+ -+"d +t *hether a"% +"e ha$ a"% c+""ect!+" !"
the tar0eted c+mpa"!e$. Spec!-!c e,ect!#e$ are a$$!0"ed *!th $pec!-!c tar0et c+mpa"!e$.
4"22 *onitoring
M+"!t+r!"0 act!#!t!e$ ca" be $mmar!4ed -+ll+*$5
Pre-e:ec#tion activities
Re#!e* +- d+cme"t$ a"d !"-+rmat!+" pr+#!ded b% the cl!e"t$ be-+re -!"a"c!"0
+r +pe"!"0 +- LE> +r d!$br$eme"t +- cheAeD
Re#!e* +- $ecr!t% +- "e,pected pr+3ect$.
Post-e:ec#tion activities
)ee(l% #!$!t t+ cl!e"t$9 +--!ce +r -act+r% t+ chec( the e"d $e +- -"d
Re"e*al +- !"$ra"ce c+#era0e.
.ala"ce c+"-!rmat!+".
Page 15 of
49
Chapter- Three
Con!ept"al #ramework
Page 16 of 49
@"2 Bank,
/ ba"( !$ a -!"a"c!al !"$t!tt!+" a"d a -!"a"c!al !"termed!ar% that accept$ dep+$!t$ a"d
cha""el$ th+$e dep+$!t$ !"t+ le"d!"0 act!#!t!e$& e!ther d!rectl% +r thr+0h cap!tal mar(et$. /
ba"( c+""ect$ c$t+mer$ that ha#e cap!tal de-!c!t$ t+ c$t+mer$ *!th cap!tal $rpl$e$.
'e t+ the!r cr!t!cal $tat$ *!th!" the -!"a"c!al $%$tem a"d the ec+"+m% 0e"erall%& ba"($ are
h!0hl% re0lated !" m+$t c+"tr!e$. M+$t ba"($ +perate "der a $%$tem ("+*" a$ -ract!+"al
re$er#e ba"(!"0 *here the% h+ld +"l% a $mall re$er#e +- the -"d$ dep+$!ted a"d le"d +t
the re$t -+r pr+-!t. The% are 0e"erall% $b3ect t+ m!"!mm cap!tal reA!reme"t$ *h!ch are
ba$ed +" a" !"ter"at!+"al $et +- cap!tal $ta"dard$& ("+*" a$ the .a$el /cc+rd$.
@"4 General $anking
1e"eral ba"(!"0 departme"t !$ the heart +- all ba"(!"0 act!#!t!e$. Th!$ !$ the b$!e$t a"d
!mp+rta"t departme"t +- a bra"ch& beca$e -"d$ are m+b!l!4ed& ca$h tra"$act!+"$ are madeD
clear!"0& rem!tta"ce a"d acc+"t!"0 act!#!t!e$ are d+"e here.
B!"a"c!al !"$t!tt!+"E !"termed!ar% that med!ate$ +r $ta"d$ bet*ee" lt!mate b+rr+*er$ a"d
lt!mate le"der$ !$ ("+*$ a$ ba"(!"0 -!"a"c!al !"$t!tt!+". .a"($ per-+rm th!$ -"ct!+" !"
t*+ *a%$; ta(!"0 dep+$!t$ -r+m #ar!+$ area$ !" d!--ere"t -+rm$ a"d le"d!"0 that
accmlated am+"t +- m+"e% t+ the p+te"t!al !"#e$t+r$ !" +ther d!--ere"t -+rm$. 1e"eral
ba"(!"0 departme"t a!d$ !" ta(!"0 dep+$!t$ a"d $!mlta"e+$l% pr+#!de$ $+me a"c!llar!e$
$er#!ce$.
1e"eral ba"(!"0 !$ the -r+"t;$!de ba"(!"0 $er#!ce departme"t. It pr+#!de$ th+$e c$t+mer$
*h+ c+me -reAe"tl% a"d th+$e c$t+mer$ *h+ c+me +"e t!me !" ba"(!"0 -+r e"3+%!"0
a"c!llar% $er#!ce$. I" $+me 0e"eral ba"(!"0 act!#!t!e$& there !$ "+ relat!+" bet*ee" ba"(er
Page 17 of
49
a"d c$t+mer$ *h+ *!ll ta(e +"l% +"e $er#!ce -+rm ba"(. =" the +ther ha"d& there are $+me
c$t+mer$ *!th *h+ ba"( are d+!"0 !t$ b$!"e$$ -reAe"tl%. It !$ a" !mp+rta"t departme"t -+r
all ba"($ beca$e !t pr+#!de$ da%;t+;da% $er#!ce t+ the c$t+mer$. Br+"t 'e$( !$ the
!mp+rta"t -+r 0e"eral ba"(!"0. >$t+mer$ 0!#e the!r dep+$!t$ a"d meet the!r dema"d -+r ca$h
b% h+"+r!"0 cheAe$. .e$!de$ th!$ a c$t+mer +pe"$ "e* acc+"t$& rem!t -"d$& !$$e$ ba"(
dra-t$ a"d pa% +rder$ etc.
@"@ GB Sections,
There are #ar!+$ $ect!+"$ !" th!$ departme"t& *h!ch are a$ -+ll+*$5 ;
>a$h Sect!+"
/cc+"t$ =pe"!"0 Sect!+"
>heAe >lear!"0 Sect!+"
Rem!tta"ce Sect!+"
@"5 TT
Tele0raph!c Tra"$-er +r Tele, Tra"$-er& +-te" abbre#!ated t+ TT& !$ a" electr+"!c mea"$ +-
tra"$-err!"0 -"d$ +#er$ea$. / tra"$-er char0e !$ c+llected *h!le $e"d!"0 m+"e%. .
/ ba"(!"0 term c+mm+"l% called NTET&N mea"!"0 a cable me$$a0e -r+m +"e ba"( t+ a"+ther
!" +rder t+ a--ect the tra"$-er +- m+"e%.
@"A ..
/ dema"d dra-t& al$+ ("+*" a$ a rem+tel% created chec(& a tele;chec(& +r chec( b% ph+"e&
chec( b% -a, +r e chec(& !$ a chec( created b% a mercha"t *!th a b%erC$ chec(!"0 acc+"t
"mber +" !t& bt *!th+t the b%erC$ +r!0!"al $!0"atre.
>hec( dra-t!"0 !$ creat!"0 a #al!d le0al c+p% +- the c$t+merC$ cheAe& +" the c$t+merC$
behal-. .eca$e !t !$ created b% the mercha"t& "+ $!0"atre !$ reA!red. I"$tead& a $!0"atre
d!$cla!mer +r -ac$!m!le !$ e"tered !" the $!0"atre bla"( a 'ema"d 'ra-t !$ a cheAe that
Page 18 of 49
c+"ta!"$ a" +rder +- +"e bra"ch +- a ba"( 7 'ra*er bra"ch 8 d!rect!"0 a"+ther bra"ch +- the
$ame ba"( 7 'ra*ee bra"ch 8 t+ pa% +" dema"d a certa!" $m +- m+"e% t+ a $pec!-!ed
be"e-!c!ar% 7 Pa%ee 8 . It !$ a" /cc+"t pa%ee !"$trme"t& mea"!"0 !t ca" +"l% be cred!ted t+
the acc+"t +- the pa%ee a"d ca""+t be e"ca$hed +#er the c+"ter b% the pa%ee.
/ 'ema"d 'ra-t !$ a mch $a-er a"d certa!" meth+d +- pa%me"t tha" cheAe$& $!"ce !" the
ca$e +- cheAe$& a" !"d!#!dal !$ the dra*er a"d he"ce the cheAe ca" be d!$h+"+red b% the
dra*ee ba"( de t+ !"$--!c!e"c% +- -"d$ !" the dra*erC$ acc+"t. .t $!"ce !" the ca$e +- a
''& the dra*er !$ a ba"(& pa%me"t !$ certa!" a"d !t ca""+t be d!$h+"+red.
S!"ce !t !$ a cheAe !$$ed b% a ba"( 7that !$& dra*er !$ a ba"(8 !t d+e$ "+t carr% the
$!0"atre$ +- the c$t+mer& "l!(e the ca$e +- +rd!"ar% cheAe$ *h!ch carr% the $!0"atre +-
the c$t+mer 7*h+ !$ the dra*er8. I"$tead& a '' carr!e$ $!0"atre$ +- +"e +r t*+ ba"(
+--!c!al$& depe"d!"0 +" the '' am+"t. The "ame +- the 'ra*ee bra"ch !$ me"t!+"ed +" the
b+tt+m le-t ha"d c+r"er *h!le the "ame +- the I$$!"0 7'ra*er8 bra"ch !$ me"t!+"ed +" the
t+p le-t c+r"er.
@"6 Electronic f#n!s transfer
Electr+"!c -"d$ tra"$-er 7EBT8 !$ the electr+"!c e,cha"0e +r tra"$-er +- m+"e% -r+m +"e
acc+"t t+ a"+ther& e!ther *!th!" a $!"0le -!"a"c!al !"$t!tt!+" +r acr+$$ mlt!ple !"$t!tt!+"$&
thr+0h c+mpter;ba$ed $%$tem$.
The term c+#er$ a "mber +- d!--ere"t c+"cept$5
>ardh+lder;!"!t!ated tra"$act!+"$& *here a cardh+lder ma(e$ $e +- a pa%me"t card
'!rect dep+$!t pa%r+ll pa%me"t$ -+r a b$!"e$$ t+ !t$ empl+%ee$& p+$$!bl% #!a a
pa%r+ll $er#!ce brea
'!rect deb!t pa%me"t$& $+met!me$ called electr+"!c chec($& -+r *h!ch a b$!"e$$
deb!t$ the c+"$merC$ ba"( acc+"t$ -+r pa%me"t -+r 0++d$ +r $er#!ce$
Electr+"!c b!ll pa%me"t !" +"l!"e ba"(!"0& *h!ch ma% be del!#ered b% EBT +r paper
chec(
Page 19 of
49
Tra"$act!+"$ !"#+l#!"0 $t+red #ale +- electr+"!c m+"e%& p+$$!bl% !" a pr!#ate
crre"c%
)!re tra"$-er #!a a" !"ter"at!+"al ba"(!"0 "et*+r( 7carr!e$ a h!0her -ee !" N+rth
/mer!ca8
Electr+"!c .e"e-!t Tra"$-e r
@"D A#tomate! ;learing Ho#se
/t+mated >lear!"0 2+$e 7/>28 !$ a" electr+"!c "et*+r( -+r -!"a"c!al tra"$act!+"$ !" the
U"!ted State$. />2 pr+ce$$e$ lar0e #+lme$ +- cred!t a"d deb!t tra"$act!+"$ !" batche$.
/>2 cred!t tra"$-er$ !"clde d!rect dep+$!t pa%r+ll a"d #e"d+r pa%me"t$. />2 d!rect deb!t
tra"$-er$ !"clde c+"$mer pa%me"t$ +" !"$ra"ce prem!m$& m+rt0a0e l+a"$& a"d +ther
(!"d$ +- b!ll$. 'eb!t tra"$-er$ al$+ !"clde "e* appl!cat!+"$ $ch a$ the p+!"t;+-;prcha$e
7P=P8 chec( c+"#er$!+" p!l+t pr+0ram $p+"$+red b% N/>2/;The Electr+"!c Pa%me"t$
/$$+c!at!+". .+th the 0+#er"me"t a"d the c+mmerc!al $ect+r$ $e />2 pa%me"t$.
.$!"e$$e$ !"crea$!"0l% $e />2 +"l!"e t+ ha#e c$t+mer$ pa%& rather tha" #!a cred!t +r
deb!t card$.
@"E ;he%#es
>heAe$ are a t%pe +- b!ll +- e,cha"0e a"d *ere de#el+ped a$ a *a% t+ ma(e pa%me"t$
*!th+t the "eed t+ carr% lar0e am+"t$ +- m+"e%. )h!le paper m+"e% e#+l#ed -r+m
pr+m!$$+r% "+te$& a"+ther -+rm +- "e0+t!able !"$trme"t& $!m!lar t+ cheAe$ !" that the%
*ere +r!0!"all% a *r!tte" +rder t+ pa% the 0!#e" am+"t t+ *h+e#er had !t !" the!r p+$$e$$!+"
7the NbearerN8.
Tech"!call%& a cheAe !$ a "e0+t!able !"$trme"t !"$trct!"0 a -!"a"c!al !"$t!tt!+" t+ pa% a
$pec!-!c am+"t +- a $pec!-!c crre"c% -r+m a $pec!-!ed tra"$act!+"al acc+"t held !" the
dra*erC$ "ame *!th that !"$t!tt!+". .+th the dra*er a"d pa%ee ma% be "atral per$+"$ +r
le0al e"t!t!e$. Spec!-!call%& cheAe$ are +rder !"$trme"t$& a"d are "+t !" 0e"eral pa%able
$!mpl% t+ the bearer 7a$ bearer !"$trme"t$ are8 bt m$t be pa!d t+ the pa%ee. I" $+me
c+"tr!e$& $ch a$ the US& the pa%ee ma% e"d+r$e the cheAe& all+*!"0 them t+ $pec!-% a
th!rd part% t+ *h+m !t $h+ld be pa!d.
Page 20 of
49
@"F <i:e! !eposits
B!,ed dep+$!t$ are a h!0h;!"tere$t;%!eld!"0 Term dep+$!t +--ered b% ba"($. The m+$t p+plar
-+rm +- Term dep+$!t$ are B!,ed 'ep+$!t$& *h!le +ther -+rm$ +- term 'ep+$!t$ are Recrr!"0
'ep+$!t a"d Ble,! B!,ed 'ep+$!t$ 7the latter !$ actall% a c+mb!"at!+" +- 'ema"d dep+$!t
a"d B!,ed dep+$!t8.
T+ c+mpe"$ate -+r the l+* l!A!d!t%& B'$ +--er h!0her rate$ +- !"tere$t tha" $a#!"0 acc+"t$.
The l+"0e$t perm!$$!ble term -+r B'$ !$ 10 %ear$. 1e"erall%& the l+"0er the term +- dep+$!t&
h!0her !$ the rate +- !"tere$t bt a ba"( ma% +--er l+*er rate +- !"tere$t -+r a l+"0er per!+d !-
!t e,pect$ !"tere$t rate$ *!ll d!p !" the -tre.
Page 21 of
49
Chapter- #o"r
$o% Part
Page 22 of 49
5"2 Act#al Task Part,
I" the per!+d +- m% three m+"th$ !"ter"$h!p pr+0ram& I 0+t a p+$!t!+" a"d $+me dt!e$ !" /l
/ra-ah I$lam! .a"( L!m!ted& M!rpr;10 .ra"ch. M% +b$er#at!+" a"d re$p+"$!b!l!t!e$ *ere !"
1e"eral .a"(!"0 'epartme"t l!(e +pe"!"0 J d!--ere"t t%pe$ +- 'PS +r B'R +pe"!"0
7'ep+$!t Scheme$8.Br+m March4& 2014 t+ Ma%4& 2014& I *+r(ed *!th Mr. Sham!m /hmed&
E,ect!#e =--!cer +- /l /ra-ah I$lam! .a"( L!m!ted& M!rpr .ra"ch *h+ ma"a0e$ the -r+"t
de$(.=" that t!me I ma!"l% *+r(ed !" >$t+mer Ser#!ce 'epartme"t J+b$er#ed the rle$
a"d re0lat!+"$ +- 'ep+$!t Scheme$a"d the pr+cedre *h!ch the% -+ll+*ed !" the 'ep+$!t
Sect!+".
5"4 =o$ responsi$ilities,
There *ere $e#eral re$p+"$!b!l!t!e$ carr!ed +t b% me !" 0e"eral ba"(!"0 d!#!$!+" +- /l
/ra-ah I$lam! .a"( L!m!ted 7MIrpr;10 bra"ch8. E#er% da% I $ed t+ $tart m% 3+b at
10500am a"d !t e"ded at 0F500pm. )!th!" th!$ t!me d!--ere"t t%pe$ +- 3+b *ere d+"e b% me
a"d th+$e are 0!#e" bel+*.
Acco#nts Opening,
/cc+"t +pe"!"0 !$ the m+$t !mp+rta"t !$$e !" 0e"eral ba"(!"0. It !$ the -!r$t pha$e +-
c$t+mer$ *h+ are 0+!"0 t+ 0et $er#!ce$ -r+m the ba"(. .e-+re +pe"!"0 +- a"% acc+"t !t !$
#er% !mp+rta"t t+ ("+* the tar0et c$t+mer$ +- the ba"(. The tar0eted c$t+mer$ ma% be
!"d!#!dal& part"er& 3+!"t $t+c( c+mpa"!e$& tr$teeEclb$Ea$$+c!ate$ a"d d!--ere"t t%pe$ +-
!"$t!tt!+"$. It !$ al$+ !mp+rta"t t+ ("+* *h% the c$t+mer *a"t$ t+ +pe" acc+"t at th!$
bra"ch. T+ re#eal c$t+mer9$ prp+$e +- +pe"!"0 acc+"t !$ prett% tr!c(%. I- acc+"t +pe"!"0
+--!cer !$ e,per!e"ced a"d !"tell!0e"t $Ehe ca" ea$!l% e,p+$e the prp+$e -+r +pe"!"0 acc+"t
-r+m c$t+mer h!m$el-.
/l /ra-ah I$lam! .a"( L!m!ted +--er$ d!--ere"t t%pe$ +- acc+"t -+r the!r tar0et 0r+p$.
The$e are a$ -+ll+*$5
Page 23 of
49
>rre"t /cc+"t
Sa#!"0$ /cc+"t
B!,ed Term 'ep+$!t acc+"t 7B'R8
Sh+rt Term 'ep+$!t 7ST'E'PS8
=pe"!"0 a" acc+"t !$ the -!r$t $tep t+ be a c$t+mer +- /l /ra-ah I$lam! .a"( L!m!ted a"d
e"3+%!"0 d!--ere"t $er#!ce$ +- !t. B+r dep+$!t!"0 a"d *!thdra*!"0 m+"e% -r+m The /l /ra-ah
I$lam! .a"( a"d ha#!"0 +ther $er#!ce$& a" acc+"t !$ ma"dat+r% -+r e#er% !"d!#!dal a"d
!"$t!tt!+"al c$t+mer. S+ m% re$p+"$!b!l!t% *a$ t+ 0!#e prem!m Aal!t% $er#!ce$ a"d
attempt t+ $$ta!" +r c$t+mer -+r a l+"0 t!me *!th Sta"dard.
;losing Acco#nts,
>$t+mer acc+"t$ are cl+$ed -+r ma"% rea$+"$. S+ I cl+$ed acc+"t$ *!th ma,!mm atte"t!+" t+
the c$t+mer $+ that "e,t t!me *he" the% *!ll th!"( ab+t +pe"!"0 a ba"( acc+"t& /l /ra-ah I$lam!
.a"( L!m!ted *!ll c+me t+ the!r m!"d a$ a pre-erred ch+!ce.
Receive ;he%#e Re%#isition,
/ cheAe reA!$!t!+" !$ rece!#ed -r+m the c$t+mer -+r 0!#!"0 a "e* cheAe b++( c+"ta!"!"0 a
$pec!-!c "mber +- pa0e$ me"t!+"ed b% c$t+mer. I rece!#ed the cheAe reA!$!t!+"$ thr+0h+t the
da% a"d $e"t the l!$t t+ the head +--!ce at the e"d +- the da%.
Pa0 Or!er Iss#e,
Pa% +rder ha$ bee" !$$ed t+ $er#e the c$t+mer *h+ *a"t$ $e"d m+"e% "+t !" ca$h rather !"
cheAe. It redce$ the ca$h carr%!"0 r!$(. I -!lled p the pa% +rder $l!p t+ help +t the c$t+mer$.
Page 24 of 49
Chapter- #i&e
Anal'sis ( #indings
Page 25 of 49
A"2 .ivisions of General Banking
1e"eral ba"(!"0 departme"t !$ the heart +- all ba"(!"0 act!#!t!e$. Th!$ !$ the b$!e$t a"d
!mp+rta"t departme"t +- a bra"ch& beca$e -"d$ are m+b!l!4ed& ca$h tra"$act!+"$ are madeD
clear!"0& rem!tta"ce a"d acc+"t!"0 act!#!t!e$ are d+"e here.
S!"ce ba"( !$ c+"-!"ed t+ pr+#!de the $er#!ce$ e#er%da%& 0e"eral ba"(!"0 !$ al$+ ("+*" a$
Creta!l ba"(!"0C. I" /I.L Pr!"c!pal .ra"ch& the -+ll+*!"0 departme"t$ are "der 0e"eral
ba"(!"0 $ect!+"5
/cc+"t =pe"!"0 Sect!+"
'ep+$!t Sect!+"
>a$h Sect!+"
Rem!tta"ce Sect!+"
>lear!"0 Sect!+"
/cc+"t$ Sect!+"
A"2" a" Acco#nt Opening Section
/cc+"t +pe"!"0 !$ the 0ate*a% -+r cl!e"t$ t+ e"ter !"t+ b$!"e$$ *!th ba"(. It !$ the
-+"dat!+" +- ba"(er c$t+mer relat!+"$h!p Th!$ !$ +"e +- the m+$t !mp+rta"t $ect!+"$ +- a
bra"ch& beca$e b% +pe"!"0 acc+"t$ ba"( m+b!l!4e$ -"d$ -+r !"#e$tme"t. Var!+$ rle$
a"d re0lat!+"$ are ma!"ta!"ed a"d #ar!+$ d+cme"t$ are ta(e" *h!le +pe"!"0 a" acc+"t.
/ c$t+mer ca" +pe" d!--ere"t t%pe$ +- acc+"t$ thr+0h th!$ departme"t. Sch a$5
2" Al-Ga!eeah ;#rrent .eposit
4" *#!ara$a Savings Acco#nt
Page 26 of 49
@" Short Term .eposit
Al-Ga!eeah ;#rrent .eposit
>rre"t acc+"t !$ prel% a dema"d dep+$!t acc+"t. There !$ "+ re$tr!ct!+" +" *!thdra*!"0
m+"e% -r+m the acc+"t. It !$ ba$!call% 3$t!-!ed *he" -"d$ are t+ be c+llected a"d m+"e% !$
t+ be pa!d at -reAe"t !"ter#al. S+me Imp+rta"t P+!"t$ are a$ -+ll+*$;
M!"!mm +pe"!"0 dep+$!t +- TK. 2000E; !$ reA!redD
There !$ "+ *!thdra*al l!m!t.
N+ !"tere$t !$ 0!#e" p+" the dep+$!ted m+"e%D
M!"!mm T(.. 2000 bala"ce$ m$t al*a%$ ma!"ta!" all the t!me.
*#!ara$a Savings Acco#nt
Th!$ dep+$!t !$ pr!mar!l% -+r $mall;$cale $a#er$. 2e"ce& there !$ a re$tr!ct!+" +" *!thdra*al$ !" a m+"th.
2ea#% *!thdra*al$ are perm!tted +"l% a0a!"$t pr!+r "+t!ceD S+me Imp+rta"t P+!"t$ are a$ -+ll+*$;
+ M!"!mm +pe"!"0 dep+$!t +- T(.F00 !$ reA!redD
+ M!"!mm T(. F00 bala"ce m$t al*a%$ ma!"ta!" all the t!meD
+ )!thdra*al am+"t $h+ld "+t be m+re tha" lE4th +- the t+tal bala"ce at a t!me a"d
l!m!t t*!ce !" a m+"th
+ I- *!thdra*al am+"t e,ceed lE4th +- the t+tal bala"ce at a t!me "+ !"tere$t !$ 0!#e"
p+" the dep+$!ted m+"e% -+r that m+"th
Short Notice .eposit
N+rmall% #ar!+$ b!0 c+mpa"!e$& +r0a"!4at!+"$& 1+#er"me"t 'epartme"t$ (eep m+"e% !"
ST';acc+"t. BreAe"t *!thdra*al !$ d!$c+ra0ed. The dep+$!t $h+ld be (ept -+r at lea$t
Page 27 of
49
$e#e" da%$ t+ 0et !"tere$t. The !"tere$t +--ered -+r ST' !$ le$$ tha" that +- $a#!"0$ dep+$!t
I"tere$t !$ calclated ba$ed +" da!l% m!"!mm pr+dct a"d pa!d t*+ t!me$ !" a %ear.
A"4 Acco#nt Opening Proce!#re
Step 1 /" e,!$t!"0 >rre"t h+lder +- the ba"(.. =--!c!al$ +- the ba"( "+t bel+* the ra"( +- a"
/$$!$ta"t +--!cer ./ re$pectable per$+" +- the l+cal!t% *ell ("+*" t+ the Ma"a0erESb;
Ma"a0er +- the .ra"ch c+"cer"ed
Step 2 Rece!#!"0 -!lled p appl!cat!+" !" ba"(C$ pre$cr!bed -r+m me"t!+"!"0 *hat t%pe +-
acc+"t !$ de$!red t+ be +pe"ed
Step ? + The -r+m !$ -!lled p b% the appl!ca"t h!m$el-E her$el-.
+ T*+ c+p!e$ +- pa$$p+rt $!4e a"d +"e c+p% $tamp $!4e ph+t+0raph$ -r+m !"d!#!dal
are ta(e" a"d +"e c+p% ph+t+0raph$ +- "+m!"ee !$ ta(e"D !" ca$e +- -!rm$ ph+t+0raph$
+- all part"er$ are ta(e".
+ /ppl!cat!+" m$t $bm!t reA!red d+cme"t$.
/ l! t! t ! ! ! t h t d ! d t
Step 4 /th+r!4ed +--!cer accept$ the appl!cat!+".
Step F M!"!mm bala"ce !$ dep+$!ted ; +"l% ca$h !$ accepted.
Step 6 /cc+"t !$ +pe"ed a"d a cheAe$ b++( a"d pa% O!"; $l!p b++( !$ 0!#e".
Ta$le, Acco#nt Opening Proce!#re
A"4" 'a( .oc#ments Re%#ire! for Opening Acco#nt In!ivi!#alH =oint Acco#nt
I"tr+dct!+" +- the acc+"t.
T*+ ph+t+0raph$ +- the $!0"at+r!e$ dl% atte$ted b% the !"tr+dcer.
Ide"t!t% 7c+p% +- pa$$p+rt8.
I+!"t 'eclarat!+" B+rm 7B+r 3+!"t aEc +"l%8
Page 28 of 49
L Empl+%eeC$ h!$t+r%P
Proprietorship Acco#nt
L I"tr+dct!+" +- the acc+"t.
LT*+ ph+t+0raph$ +- the $!0"at+r!e$ dl% atte$ted b% the !"tr+dcer.
Val!d c+p% +- Trade L!ce"$e.
Rbber $tamp.
TIN "mber cert!-!cate.
Ide"t!t% 7>+p% +- pa$$p+rt8.
Perm!$$!+" letter -r+m '>E Ma0!$trate 7!" ca$e +- "e*$paper8
imite! ;ompan0
I"tr+dct!+" +- the acc+"t.
T*+ ph+t+0raph$ +- the $!0"at+r!e$ dl% atte$ted b% the I"tr+dcer.
Val!d c+p% +- Trade L!ce"$e.
.+ard re$+lt!+" +- +pe"!"0 /E> dl% cert!-!ed b% the >ha!rma"EMa"a0!"0
'!rect+r.
>ert!-!cate +- !"c+rp+rat!+".
>ert!-!cate +- >+mme"ceme"t 7I" ca$e +- Pbl!c l!m!ted c+mpa"%8.
>ert!-!ed 73+!"t $t+c(8 tre c+p% +- the Mem+ra"dm a"d /rt!cle +-
/$$+c!at!+" +- the
>+mpa"% dl% atte$ted b% >ha!rma" +r Ma"a0!"0 '!rect+r.
L!$t +- d!rect+r$ al+"0 *!th de$!0"at!+" J $pec!me" $!0"atre.
Late$t cert!-!ed c+p% +- B+rm ; ,!! 7t+ be cert!-!ed b% re0!$ter +- 3+!"t $t+c(
c+mpa"!e$8 7I" ca$e +- '!rect+r$h!p cha"0e8.
Page 29 of 49
Rbber Stamp 7Seal *!th de$!0"at!+" +- each per$+"8
>ert!-!cate +- re0!$trat!+" 7I" ca$e +- I"$ra"ce >+mpa"% ; =bta!"ed -r+m
departme"t +- I"$ra"ce -r+m the Pe+ple$ Repbl!c +- .'8.
;l#$H Societies Acco#nt
I"tr+dct!+" +- the acc+"t.
T*+ ph+t+0raph$ +- the S!0"at+r!e$ dl% atte$ted b% the !"tr+dcer
.+ard Re$+lt!+" -+r =pe"!"0 /E> dl% cert!-!ed b% Pre$!de"tE Secretar%.
L!$t +- E,!$t!"0 Ma"a0!"0 >+mm!ttee.
Re0!$trat!+" 7!- a"%8.
Rbber Stamp.
Perm!$$!+" letter -r+m .rea +- N.1.=. 7I" ca$e +- N.1.=. /E>8.
;losing of an Acco#nt
The cl+$!"0 +- a" acc+"t ma% happe"&
LI- the c$t+mer !$ de$!r+$ t+ cl+$e the acc+"t&
LI- the /l; /ra-ah I$lam! .a"( -!"d$ that the acc+"t !$ !"+perat!#e -+r a l+"0
drat!+".
LI- the c+rt +- /ra-ah I$lam! .a"( !$$e$ 0ar"!$hee +rder.
/ c$t+mer ma% cl+$e h!$Eher acc+"t a"% t!me b% $bm!tt!"0 a" appl!cat!+" t+ the
bra"ch. The c$t+mer $h+ld be a$(ed t+ dra* the -!"al chec( -+r the am+"t $ta"d!"0 t+
the cred!t +- h!$Eher acc+"t le$$ the am+"t +- cl+$!"0 a" +ther !"c!de"tal char0e a"d
$rre"der the "$ed chec( lea#e$. The acc+"t $h+ld be deb!ted -+r the acc+"t cl+$!"0
char0e etc. a"d the ath+r!4ed +--!cer +- the ba"( $h+ld de$tr+% "$ed chec(. I" ca$e +-
3+!"t acc+"t the appl!cat!+" -+r cl+$!"0 the acc+"t $h+ld be $!0"ed b% the 3+!"t acc+"t
h+lder. The -ee -+r cl+$!"0 +- a" acc+"t !$ T(.100.
Page 30 of
49
A"@ .ifferent Scheme
A"@"'a(" *onthl0 Installment .eposit
The $a#!"0$ am+"t !$ t+ be dep+$!ted *!th!" the 10th +- e#er% m+"th. I" ca$e +- h+l!da%$
the dep+$!t am+"t !$ t+ be made +" the -+ll+*!"0 da%. The dep+$!t$ ma% al$+ be made !"
ad#a"ce. The dep+$!t+r ca" ha#e a $eparate acc+"t !" the ba"( -r+m *h!ch a $ta"d!"0
!"$trct!+" ca" be 0!#e" t+ tra"$-er the m+"thl% dep+$!t !" the $chemeC$ acc+"t. I" ca$e the
dep+$!t+r -a!l$ t+ ma(e the m+"thl% !"$tallme"t !" t!me& the" FQ +#erde !"$tallme"t am+"t
*!ll be char0ed. The char0e *!ll be added *!th the -+ll+*!"0 m+"th7$8 !"$tallme"t a"d the
l+*e$t char0e *!ll be T(. 10.
A"@ '$(" Gith!ra&al
1e"erall%& *!thdra*al !$ "+t ad#!$ed be-+re a F %ear term& bt !- !t !$ *!thdra*" be-+re the
ab+#e term& the" !"tere$t *!ll be pa!d at $a#!"0$ rate. 2+*e#er& "+ !"tere$t *!ll be pa!d !- the
dep+$!t !$ *!thdra*" *!th!" 1 %ear +- +pe"!"0 the acc+"t. I" ca$e the dep+$!t+r *!$he$ t+
*!thdra* bet*ee" the F& 8& 10 +r 12 %ear per!+d the" -ll !"tere$t *!ll be pa!d -+r a
c+mpleted term a"d $a#!"0$ rate *!ll appl!cable -+r the -ract!+"al per!+d.
A"@'c( oan A!vantage
/-ter three %ear$ +- $a#!"0$ !" th!$ $cheme the dep+$!t+r 7!- a" adlt8 !$ el!0!ble -+r a l+a" p
t+ 80Q +- h!$ dep+$!ted am+"t. I" that ca$e& !"tere$t rate$ +" the l+a" *!ll be appl!cable a$
per pre#a!l!"0 rate at that t!me. Rea$+"$ -+r d!$Aal!-!cat!+" -r+m th!$ $cheme5
I- the dep+$!t+r -a!l$ t+ pa% ? !"$tallme"t$ !" a r+*& the" he *!ll be d!$Aal!-!ed -r+m th!$
$cheme a"d !"tere$t *!ll be appl!cable a$ me"t!+"ed !" *!thdra*al cla$e.
I- a dep+$!t+r -a!l$ t+ pa% F !"$tallme"t$ !" a r+* a-ter c+mplet!+" +- F %ear term& the" the
.a"( re$er#e$ the r!0ht t+ cl+$e the acc+"t a"d !"tere$t *!ll be pa!d a$& me"t!+"ed !"
*!thdra*al cla$e.
I" ca$e +- death +- the dep+$!t+r the $cheme *!ll cea$e t+ -"ct!+". The am+"t *!ll be
ha"ded +#er t+ the "+m!"ee +- the decea$ed dep+$!t+r.
Page 31 of
49
R I" ca$e +- ab$e"ce +- the "+m!"ee the ba"( *!ll ha"d+#er the accmlated am+"t t+ the
$cce$$+r +- the decea$ed.
R#les
/ -+rm ha$ t+ be -!lled at the t!me +- +pe"!"0 the acc+"t. N+ !"tr+dct!+" !$ "eeded bt
atte$ted ph+t+0raph$ are ad#!$ed. The dep+$!t+r ca" $elect a"% +- the !"$tallme"t am+"t$
*h!ch ca""+t be $b$eAe"tl% cha"0ed. I" ca$e +- m!"+r$ the 0ard!a"$ ma% +pe" a"d
$per#!$e the acc+"t !" h!$ -a#+r. / $!"0le per$+" ca" +pe" m+re tha" +"e acc+"t -+r
$a#!"0 "der $e#eral !"$tallme"t rate$. The 0+#er"me"t ta, *!ll be dedcted -r+m the
!"tere$t accmlated !" th!$ $cheme. I- "ece$$ar%& at the reAe$t +- the dep+$!t+r& the $cheme
ca" be tra"$-erred t+ a d!--ere"t bra"ch +- the $ame .a"(. The .a"( re$er#e$ the r!0ht t+
cha"0e the rle$ a"d re0lat!+"$ +- the $cheme a$ a"d *he" deemed "ece$$ar%.
OB=E;TIBES O< THE S;HE*E
/" acc+"t !$ t+ be +pe"ed b% -!ll!"0 p a -+rm. The ba"( *!ll pr+#!de t+ the c$t+mer a
dep+$!t rece!pt a-ter +pe"!"0 the acc+"t. Th!$ rece!pt !$ "+" tra"$-erable. I- the dep+$!t !$
*!th dra*" be-+re a F 7-!#e8 %ear$ term& the" $a#!"0$ rate +- pr+-!t *!ll be appl!cable a"d
pa!d t+ the dep+$!t+r. 2+*e#er& "+ pr+-!t *!ll be pa!d !- the dep+$!t !$ *!th dra*" *!th!" 1
7+"e8 %ear +- +pe"!"0 the acc+"t a"d m+"thl% !"c+me pa!d t+ the c$t+mer *!ll be ad3$ted
-r+m the pr!"c!ple am+"t.
/ dep+$!t+r ca" a#a!l l+a" E Aard p t+ 80Q +- the dep+$!t am+"t "der th!$ $cheme. I"
th!$ ca$e pr+-!t& *!ll be char0ed a0a!"$t the l+a"E Aard a$ per ba"($ pre#a!l!"0 rate. 'r!"0
the te"re +- the l+a"& the m+"thl% !"c+me *!ll be cred!ted t+ the l+a" acc+"t "t!l
l!A!dat!+" +- the l+a" am+"t !"cl$!#e +- pr+-!t. The 0+#er"me"t ta,e$ *!ll be pa!d t+ the
deb!t +- m+"thl% !"c+me.
Page 32 of
49
A"5 *#!ara$a Saving .eposit
Sa#!"0 /cc+"t$ are de$!0"ed e$pec!all% -+r the 0r+p *h+ ha#e te"de"c% t+ $a#e. The%
ha#e bee" pa!d a -!,ed !"tere$t +" the!r $a#!"0$. There are t*+ t%pe$ +- $a#!"0$ acc+"t !"
th!$ ba"(.
I"d!#!dal Sa#!"0$ /cc+"t
I+!"t Sa#!"0$ /cc+"t
The dep+$!t+r !$ +bl!0ated t+ ma!"ta!" a bala"ce +- at lea$t T(. 2&000 -+r the $a(e +- ear"!"0
!"tere$t. ="e l!m!tat!+" c+"$!der!"0 the $a#!"0$ dep+$!t acc+"t !$ dep+$!t+r$ ca" dra* +"l%
t*!ce a *ee( !- the% *a"t t+ 0et !"tere$t +" the dep+$!ted m+"e%. I- a dep+$!t+r dra*$ m+re
tha" t*!ce a *ee( $Ehe *!ll "+t rece!#e a"% !"tere$t -+r that m+"th. The !"tere$t rate -+r th!$
acc+"t !$ F.FQ.
A"A Al-Ga!iah ;#rrent Acco#nt
The character!$t!c$ +- the $a#!"0$ acc+"t$ a"d crre"t acc+"t$ are m+re +r le$$ $ame
*!th+t -e* e,cept!+"$. I" ca$e +- $a#!"0$ acc+"t& ar+"d HQ !"tere$t !$ 0!#e" t+ the
dep+$!t+r$ *herea$ !" ca$e +- crre"t acc+"t "+ !"tere$t !$ 0!#e". S+me $+rt$ +- -reed+m are
+--ered t+ the crre"t acc+"t ma!"ta!"!"0 dep+$!t+r$ that are me"t!+"ed here !" a-ter.
'ep+$!t+r$ ca" *!thdra* the!r dep+$!t$ a"% t!me !" the *+r(!"0 da%$D that !$ there !$ "+
t!me re$tr!ct!+".
N+ re$tr!ct!+" !" ma!"ta!"!"0 dep+$!t$.
T%pe$ +- crre"t acc+"t that are pr+#!ded b% the /I.L !$ a$ -+ll+*$5
;#rrent Acco#nt for In!ivi!#al"
Page 33 of
49
=oint ;#rrent Acco#nt"
Proprietorship ;#rrent Acco#nt"
I" ca$e +- +pe"!"0 a pr+pr!et+r$h!p crre"t acc+"t& a c+p% +- the #al!d trade l!ce"$e m$t be
$bm!tted.
Partnership c#rrent Acco#nt"
I" ca$e +- +pe"!"0 a part"er$h!p crre"t acc+"t& a c+p% +- the trade l!ce"$e a"d part"er$h!p
deed m$t be $bm!tted.
imite! ;ompan0 c#rrent Acco#nt"
T+ +pe" a l!m!ted c+mpa"% crre"t acc+"t& the reA!reme"t$ are the -+ll+*!"0$5
/ cert!-!ed c+p% +- mem+ra"dm a"d art!cle$ +- a$$+c!at!+".
>ert!-!cate +- !"c+rp+rat!+".
>ert!-!cate +- c+mme"ceme"t +- b$!"e$$ 7ma"dat+r% !- pbl!c l!m!ted8&
L!$t +- d!rect+r$.
.+ard re$+lt!+".
L!$t +- "ame$ a"d $pec!me" $!0"atre +- th+$e per$+"$ ath+r!4ed t+ +pe" the acc+"t
dl% cert!-!ed b% the cha!"ma" Ema"a0!"0 d!rect+r$.
A"6 <i:e! .eposit
B!,ed dep+$!t !$ the am+"t dep+$!ted b% the c$t+mer -+r a -!,ed per!+d +- t!meD the t!me
l!m!t !$ 0!#e" !" -!,ed dep+$!t rece!pt. 'ep+$!t+r$ ha#e t+ *!thdra* the pr+-!t a-ter matr!t%
date& !- the dep+$!t+r$ !"te"d t+ *!thdra* the pr+-!t ear"!"0 be-+re e,p!rat!+" +- the matr!t%
date the ba"( !$ "+t b+"d t+ pa% the pr+-!t.
Page 34 of
49
A"D ;ash .epartment
/ll $+rt$ +- tra"$act!+" c+"$!der!"0 ca$h are ta(e" !" t+ care !" the ca$h departme"t. >a$h !$
dep+$!ted !" the "ame +- c+"cer" !" the .a"( a"d d!$br$ed t+ the cl!e"t b% the departme"t.
The -"ct!+"$ +- a ca$h departme"t are de$cr!bed bel+*D
>a$h Pa%me"t 1. >a$h pa%me"t !$ made +"l% a0a!"$t cheAe.
2. Th!$ !$ the "!Ae -"ct!+" +- the ba"(!"0 $%$tem *h!ch !$ ("+*" a$ :pa%me"t
+" dema"d@
?. It ma(e$ pa%me"t +"l% a0a!"$t !t$ pr!"ted #al!d cheAe.
>a$h Rece!pt 1. It rece!#e$ dep+$!t$ -r+m the dep+$!t+r$ !" -+rm +- ca$h.
2. S+ !t !$ the :M+b!l!4at!+" U"!t@ +- the ba"(!"0 $%$tem.
?. It c+llect$ m+"e% +"l% !t$ rece!pt$ -+rm$.
Table5 B"ct!+"$ +- ca$h departme"t
A"E" ocal Remittance
L+cal Rem!tta"ce !$ a"+ther $!0"!-!ca"t part +- the 0e"eral .a"(!"0. The ba"( rece!#e$ a"d
tra"$-er$ #ar!+$ t%pe$ +- b!ll$ thr+0h the rem!tta"ce *!th!" the c+"tr%. The ba"( char0e$
c+mm!$$!+" +" the ba$!$ +- b!ll am+"t.
A"F"T0pes of Remittance
.et*ee" ba"($ a"d "+" ba"($ c$t+mer
.et*ee" ba"($ !" the $ame c+"tr%
.et*ee" ba"($ !" the d!--ere"t ce"ter$.
.et*ee" ba"($ a"d ce"tral ba"( !" the $ame c+"tr%
.et*ee" ce"tral ba"( +- d!--ere"t c$t+mer$.
Page 35 of 49
The ma!" !"$trme"t$ $ed b% /I.L +- rem!tta"ce +- -"d$ are
2" PO 'pa0 Or!er(
4".. '.eman! .raft(
@" TT 'Telegraphic Transfer(
"P"O 'pav Or!er(
Pa% +rder$ are the $a-e$t *a% +- ma(!"0 pa%me"t$& a$ the% are dra*" +" the ba"( !$$!"0
them. S+ there !$ "+ $c+pe +- -+r0er%. / pa% +rder !$ !$$ed +"l% *!th!" the member$ +- the
.a"0lade$h ba"( clear!"0 h+$e 7'ha(a Metr+8. It ca" be !$$ed !" -a#+r +- a c$t+mer
h+ld!"0 a" acc+"t& b% deb!t!"0 h!$ acc+"t a"d cred!t!"0 b!ll$ pa%able l!ab!l!t% /E>. The
acc+"t pa%ee$ $bm!t the pa% +rder !" the!r $pec!-!c ba"($. The ba"($ the" $e"d the pa%
+rder t+ the clear!"0 h+$e *here the$e are rece!#ed b% the re$pect!"0 !$$!"0 ba"($. The
!$$!"0 ba"($ #er!-% the pa% +rder& *h!ch are the" $e"d bac( t+ the re$pect!"0 ba"($ a"d
pa%me"t made b% deb!t!"0 the pa%able acc+"t.
/I.L char0e$ d!--ere"t am+"t +- c+mm!$$!+" +" the ba$!$ +- Pa%me"t =rder am+"t. The
ba"( char0e$ -+r pa% +rder are 0!#e" !" the -+ll+*!"0 chart5
T+tal am+"t +- P= >+mm!$$!+" Vat
Upt+T(. 10&000.00 T(. 1F.00 T(?.00
T(. 1 0&001. 00;T(. 1&00&000.00 T(.2F.00 T(. 4.00
T(. 1&00&001. 00;T(. F&00&000.00 T(. F0.00 T(. 8.00
T(. F& 00& 001 . 00 a"d /b+#e T(. 100.00 T(. 1F.00
Table5 >har0e$ -+r Pa%. =rder
Page 36 of
49
.. '.eman! .raft(
/ 'ema"d 'ra-t 7''8 !$ a" !"$trme"t c+"ta!"!"0 a" +rder b% the !$$!"0 bra"ch p+"
a"+ther bra"ch ("+*" a$ dra*ee bra"ch& t+ pa% a certa!" $m +- m+"e% t+ the pa%ee.
>+mm!$$!+" -+r 'ema"d 'ra-t 7''8 !$ 0.1Q +- the pr!"c!pal am+"t a"d Vat .1FQ +- the
c+mm!$$!+" am+"t a"d tele, char0e !$ T(. F0.00.
TT 'Telegraphic Transfer(
I$$!"0 bra"che$ reAe$t a"+ther bra"ch t+ pa% $pec!-!ed m+"e% t+ the $pec!-!c pa%ee +"
dema"d b% Tele0raph!cE Teleph+"e.
The ba$!c three t%pe$ +- l+cal rem!tta"ce$ are d!$c$$ed bel+*5
Points Pa0 Or!er .eman! .raft TT
Pa% +rder 0!#e$ the 'ema"d dra-t !$ a" I$$!"0 bra"ch
E,pla"at!+" pa%ee the r!0ht t+ +rder +- !$$!"0 reAe$t$ a"+ther
cla!m pa%me"t -r+m ba"( +" a"+ther bra"ch t+ pa%
the !$$!"0 ba"(. bra"ch +- the $ame $pec!-!ed m+"e% t+
ba"( t+ pa% the $pec!-!ed pa%ee
$pec!-!ed $m +- +" dema"d b%
m+"e% t+ pa%ee +" tele0raphE
dema"d. teleph+"e.
Pa%me"t Br+m Pa%me"t -r+m Pa%me"t -r+m Pa%me"t -r+m
!$$!"0 bra"ch +"l%. +rdered bra"ch. +rdered bra"ch.
1e"erall% U$ed t+ )!th!" the clear!"0 =t$!de clear!"0 /"%*here !" the
Rem!t B"d h+$e area +- area +- !$$!"0 c+"tr%.
!$$!"0 bra"ch. bra"ch. Pa%ee ca"
al$+ be the
prcha$e.
Pa%me"t Pr+ce$$ +- Pa%me"t !$ made 1. >+"-!rm that the 1. >+"-!rm !$$!"0
the Pa%!"0 .a"( thr+0h clear!"0. '' !$ "+t -+r0ed bra"ch.
+"e. 2. >+"-!rm pa%ee
2. >+"-!rm *!th $e"t /E>
ad#!ce. ?. >+"-!rm am+"t
?. >hec( the :Te$t 4. Ma(e pa%me"t
>+de@ F. Rece!#e ad#!ce
4. Ma(e pa%me"t.
>har0e ="l% c+mm!$$!+" >+mm!$$!+" STele, >+mm!$$!+"
char0e STeleph+"e.
Table5 .a$!c Three T%pe$ +- L+cal Rem!tta"ce
Page 37 of 49
A"23 ;learing .epartment
The am+"t +- >heAe$& Pa% =rder 7P =8& a"d 'ema"d 'ra-t 7''8 >+llect!+" -r+m +ther
ba"($ +" behal- +- !t$ c$t+mer !$ a ba$!c -"ct!+" +- a >lear!"0 'epartme"t.
;learingI
>lear!"0 !$ a $%$tem b% *h!ch a ba"( ca" c+llect c$t+mer$ -"d -r+m +"e ba"( t+
a"+ther thr+0h clear!"0 h+$e.
;learing Ho#se,
>lear!"0 2+$e !$ a place *here the repre$e"tat!#e$ +- d!--ere"t ba"($ 0et t+0ether t+ rece!#e
a"d del!#er >heAe$ *!th a"+ther ba"($. N+rmall%& .a"0lade$h .a"( per-+rm$ the >lear!"0
2+$e !" 'ha(a& >h!tta0+"0& Ra3$hah!& Khl"a J .+0ra. )here there !$ "+ bra"ch +-
.a"0lade$h .a"(& S+"al! ba"( arra"0e$ th!$ -"ct!+".
A"22 T0pes of ;learing
O#t&ar! ;learing, )he" the bra"che$ +- a ba"( rece!#e cheAe$ -r+m !t$ c$t+mer$ dra*"
+" the +ther ba"($ *!th!" the l+cal clear!"0 4+"e -+r c+llect!+" thr+0h clear!"0 h+$e& !t !$
=t*ard >lear!"0.
In&ar! ;learing, )he" the ba"($ rece!#e cheAe dra*" +" them -r+m +ther ba"($ !" the
clear!"0 h+$e& !t !$ I"*ard >lear!"0.
T%pe$ +- clear!"0 h+$e5 There are t*+ t%pe$ +- clear!"0 h+$e. Th+$e are5
1. N+rmal >lear!"0 2+$e
2. Same 'a% >lear!"0 2+$e.
2" Normal ;learing Ho#se,
N+rmal mea"$ the cheAe #ale !$ le$$ tha" Flac.I" ca$e +- !"*ard the t!me !$ 10 am t+
?.?0 pm a"d -+r +t*ard the t!me !$ 10 am t+ 12.?0 pm.
4" Same .a0 ;learing Ho#se
Same da% clear!"0 !$ -+r the h!0h #ale cheAe$ *h!ch am+"t !$ Flac a"d m+re. The t!me +-
$ame da% clear!"0 -+r !"*ard !$ 10 am t+ 1 pm a"d -+r +t*ard the t!me !$ 10 am t+ 11.?0 am.
Page 38 of
49
L )h+ *!ll dep+$!t cheAe -+r >lear!"05 ="l% the re0lar c$t+mer$ !.e. *h+ ha#e
Sa#!"0$& >rre"t& ST' J L+a" /cc+"t !" the ba"( ca" dep+$!t cheAe -+r c+llect!+" +-
-"d thr+0h clear!"0 h+$e.
LPrecat!+" al the t!me +- cheAe rece!#!"0 -+r >lear!"0& >+llect!+" +- L.>&=.> J
Tra"$-er.
Name +- the acc+"t h+lder $ame !" the cheAe J dep+$!t $l!p.
/m+"t !" The cheAe m$t be $ame !" *+rd$ J !" -!0re
L'ate +- the cheAe ma% be +" +r be-+re 7bt "+t m+re tha" $!, m+"th$
bac(8clear!"0 h+$e date.
.a"( J .ra"ch "ame +- the cheAe& "mber J date +" the $l!p.
>heAe m$t be $!0"ed.
LS!0"atre -+r c+"-!rmat!+" +- date& am+"t !" *+rd$ E !" -!0re >tt!"0
LMlt!lat!lat!+" +- cheAe.
L>heAe $h+ld be cr+$$ed 7"+t -+r bearer cheAe8.
L/cc+"t "mber !$ !" the dep+$!t $leep m$t be clear.
L'ep+$!t+rC$ $!0"atre !" the dep+$!t $leep.
Retr" h+$e5 Retr" 2+$e mea"$ 2"d h+$e *here the repre$e"tat!#e$ +- the .a"( meet
a-ter ? p.m. t+ rece!#e a"d del!#er d!$h+"+red ch+$e *h!ch placed !" the lN >lear!"0 2+$e.
A"24 Online Transaction
>l!e"t$ +- a"% bra"ch +- /I.L ca" dra* m+"e% -r+m a"% bra"ch +- /I.L. Th!$ !$ a $per!+r
$er#!ce -+r the cl!e"t$ +- /I.L tha" +ther$. The +"l!"e char0e !$ T(.F0 -r+m T(.F0001 t+
200&000 a"d le$$ tha" that !$ -ree. >$t+mer$ ha#e t+ pa% V/T T1FQ +" +"l!"e
c+mm!$$!+"Echar0e. Br+m 200&000 t+ ab+#e the -ee !$ 100. I" ca$e +- dep+$!t& le$$ tha" T(.
100&000 !$ -ree. /b+#e T(.100&001 char0e appl!cable.
Page 39 of
49
A"2@ <ollo&e! *arketing Strategies $0 AIB
The ma!" $trate0% +- the ba"( !$ $!"0 I$lam! .a"(!"0 S%$tem t+ attract !t$ mar(et.
Pr+#!d!"0 e--!c!e"t c$t+mer $er#!ce.
Ma!"ta!"!"0 c+rp+rate a"d b$!"e$$ eth!c$
.e!"0 tr$ted rep+$!t+r% +- c$t+mer$ a"d the!r -!"a"c!al ad#!ce$.
Ma(!"0 !t$ pr+dct$ $per!+r a"d re*ard!"0 t+ the c$t+mer$.
'!$pla% team $p!r!t a"d pr+-e$$!+"al!$m.
S+"d cap!tal ba$e.
E"ha"ceme"t +- $hareh+lder$ *ealth.
Bl-!ll!"0 !t$ $+c!al c+mm!tme"t$ b% e,pa"d!"0 !t$ char!table a"d hma"!tar!a" act!#!t!e$.
Pr+#!d!"0 h!0h Aal!t% -!"a"c!al $er#!ce$ !" e,p+rt a"d !mp+rt trade.
.!ld!"0 t!0ht per$+"al relat!+"$h!p$ *!th c$t+mer$ a"d cl!e"t$.
Ta(!"0 le$$ pr+m+t!+"al act!#!t!e$ a"d empha$!4!"0 +" relat!+"$h!p mar(et!"0.
A"25 <in!ings of the st#!0,
B!"d!"0$ -r+m the ab+#e d!$c$$!+"$ are 0!#e" bel+*.
U)he" a 3+!"t $t+c( c+mpa"% c+me$ t+ +pe" a" acc+"t !- the c+mpa"%
happe"$ t+ be a" e,!$t!"0 +"e& the ba"(er $h+ld dema"d c+p!e$ +- the
bala"ce $heet a"d pr+-!t Jl+$$ acc+"t& *h!ch *!ll re-lect the -!"a"c!al
0r+*th +- the c+mpa"% a"d !t$ $+"d"e$$. .t !" pract!ce c+mpa"!e$ a"d the
ba"(er$ a$ *ell d+"Ct e#e" b+ther.
U=--!cer +- the ba"( are c+mpete"t. E#e" th+0h ma"% +- them $!mpl% ("+*
the *+r(!"0 pr+cedre +- *hat the% are d+!"0 bt d+"Ct ("+* the ph!l+$+ph%
beh!"d d+!"0 th+$e. It reA!re$ !"-$!+" +- b+th the -!eld$ mar(et!"0 a"d
ba"(!"0. .t the ba"( ha$ hardl% a"% per$+" *!th th!$ (!"d +- ab!l!t%.
UL!(e m+$t +- the pr!#ate ba"($& /I.L al$+ !mp+$e$ a tar0et dep+$!t -+r
c+llect!+" p+" !t$ empl+%ee$. E#er% empl+%ee ha$ t+ 0+ +t -+r the prp+$e +-
dep+$!t c+llect!+"& *h!ch the% call Nde#el+pme"t prp+$eN. It !$ a" e--ect!#e
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49
meth+d "+ Ae$t!+" ab+t !t& $!"ce ma"% ba"($ +- +r c+"tr% rel% +" th!$
meth+d. .t $+met!me a--ect "e0at!#el% a"d ca$e 3+b d!$$at!$-act!+".
=--!cer$ +- the de$(& *here *+r(l+ad !$ #er% h!0h& hardl% 0et the cha"ce t+
0+ +t -+r de#el+pme"t prp+$e a"d al*a%$ -eel that the!r dt!e$ -+r the
+r0a"!4at!+" *+ld "+t be e#alated "le$$ the% ca" $h+* a 0++d am+"t +-
dep+$!t c+llect!+" a0a!"$t the!r "ame.
U/I.L pr+#!de tra!"!"0 bt the -ac!l!t% !$"9t $--!c!e"t e$pec!all% -+r the
l+*er le#el +--!cer$.
UThe ca$h c+"ter$ are c+"0e$ted *h!ch hamper da% t+ da% teller act!#!t!e$
a"d act!+" bec+me dela%ed.
A"2A SGOT ANA?SIS
N+t $rpr!$!"0l%& !" the c+mpet!t!#e are"a +- mar(et!"0 era S)=T a"al%$!$ !$ a m$t ba$ed
+" Pr+dct& Pr!ce& Place a"d Pr+m+t!+" +- a -!"a"c!al !"$t!tte l!(e pr!#ate ba"(. Br+m the
S)=T a"al%$!$ *e ca" -!0re +t +"0+!"0 $ce"ar!+ +- the ba"(.
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49
SWOT Analysis
Internal
Factors
External
Factors
Strent!s Wea"ness O##ort$nity T!reats
B!0re5 S)=T /"al%$!$
I" S)=T a"al%$!$ t*+ -act+r$ act a$ pr!me m+#er$.
I"ter"al -act+r$ *h!ch are pre#a!l!"0 !"$!de the c+"cer" *h!ch !"clde $tre"0th$
a"d *ea("e$$
=" the +ther ha"d a"+ther -act+r !$ e,ter"al -act+r$ *h!ch act a$ +pp+rt"!t% a"d
threat.
A"26 STRENGTHS
)!de Ima0e.
E"th$!a$t!c empl+%ee.
2!0h dep+$!t.
2!0her pr+-!t rate t+ cl!e"t.
E,celle"t Ma"a0eme"t.
V2!0h c+mm!tme"t +- c$t+mer.
Page 42 of 49
/I.L ba"($ ha$ $tr+"0 "+";!"tere$t ear"!"0 ba$e.
)!de .ra"ch "et*+r( am+"0 the ?
r
0e"erat!+" ba"($.
Kal!-!ed J e,per!e"ced hma" re$+rce.
Sat!$-act+r% E"#!r+"me"t.
)!de pr+dct l!"e.
L+* !"-ect!+" !" l+a" e,p+$re.
A"2D GEA-NESS
It ha$ h!0h c+$t -"d.
It ha$ h!0hl% e,p+$ed t+ #+lat!le 0arme"t b$!"e$$.
It ha$ h!0hl% e,p+$ed depe"de"c% +" term +- dep+$!t.
I"adeAate IT !"-ra$trctre.
I"adeAate dele0at!+" +- p+*er.
The ba"( ha$ l!m!ted /TM $er#!ce.
=--!cer$ ha#e l!m!ted e,per!e"ce a"d "+t e"+0h tra!"ed.
Mar(et!"0 p+l!c% !$ "+t *ell $etp.
A"2E OPPORT/NITIES
I"crea$!"0 dema"d +- cl!e"t -!"a"ce.
I"#e$tme"t p+te"t!al +- .a"0lade$h.
1++d pr+$pect +- m+re e,p+rt !mp+rt b$!"e$$ at Uttara tr"!"0
t+ c+mmerc!al area.
Relat!+"$h!p ma"a0eme"t.
>+mplace"c% am+"0 r!#al -!rm$.
Page 43 of 49
It ha$ cred!t card b$!"e$$.
It ha$ $c+pe +- mar(et pe"etrat!+" thr+0h d!#er$!-!ed pr+dct$ a"d
*!de ba"(!"0 "et*+r(.
It ha$ re0lat+r% e"#!r+"me"t -a#+r!"0 pr!#ate $ect+r de#el+pme"t.
'e#el+p relat!+"$ a"d c+rre$p+"de"ce *!th -+re!0" ba"($.
M+re c+"ce"trated .a"(!"0 ba$ed +" I$lam!c .a"(!"0.
A"2F THREATS
Lac(!"0 +- c$t+mer$ a*are"e$$ re0ard!"0 I$lam!c ba"(!"0
S+me +ther ba"($ al$+ -+ll+* the I$lam!c ba"(!"0 p+l!c%.
S!m!lar t%pe$ +- reta!l ba"(!"0 pr+dct$.
>erta!" .a"0lade$h .a"(9$ rle$ a"d re0lat!+"$.
It ha$ !"crea$ed c+mpet!t!+" -+r the mar(et -+r pbl!c dep+$!t.
Mar(et $hare -+r l+*er!"0 !"tere$t rate.
'eter!+rated e,p+rt& !mp+rt a"d 0ara"tee b$!"e$$ de t+
!"dece"t c+mpet!t!+" a$ *ell a$ ec+"+m!c $lmp.
.a"0lade$h .a"( ha$ "+ *ell e$tabl!$hed I$lam! .a"(!"0 rle$
E"tra"ce +- "e* pr!#ate c+mmerc!al ba"($.
Y+"0& e"er0et!c& d%"am!c& tale"t a"d $mart *+r( -+rce +- c+mpet!t+r$.
1+#t. !mp+$e$ h!0h rate +- ta,e$ a"d #at.
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Chapter- )i*
+e!ommendations ( Con!l"sions
Page 45 of 49
6"2 RE;O**EN.ATIONS
I" +rder t+ 0et c+mpet!t!#e ad#a"ta0e a"d t+ del!#er Aal!t% $er#!ce& t+p ma"a0eme"t
$h+ld tr% t+ m+d!-% the $er#!ce.
/cc+rd!"0 t+ +pe" a "e* acc+"t /I.L m$t reA!re m+re a"d #alable
d+cme"t$ -r+m "e* c$t+mer$. It *+ld be #er% help-l b+th .a"( a"d
the c$t+mer$.
It $eem$ t+ me that da%;b%;da% c$t+mer9$ c++perat!+" !$ !"crea$!"0.
I"d!#!dal empl+%ee ha$ t+ ha"dle d!--ere"t t%pe$ +- 3+b. .t that !$ p+c(
a bac( -+r a" empl+%ee. /$ a re$lt !t m!0ht be happe" a"% b!0 m!$ta(e b%
the empl+%ee a"d $er#!ce !$ al$+ t!med c+"$m!"0 a"d c$t+mer ha$ t+
$--er -+r th!$ $!tat!+". Ma% be !t *+ld be the rea$+" -+r empl+%ee9$ de;
m+t!#at!+" a$ *ell a$ the c$t+mer9$ d!$$at!$-act!+".
The% $h+ld al$+ -+c$ +" the mar(et!"0 a$pect$ t+ let c$t+mer$ ("+*
ab+t the!r pr+dct$ a"d +--er!"0$ a"d m+re pr+m+t!+" $h+ld be 0!#e" t+
attract "e* c$t+mer.
.a"( $h+ld +--er m+re -ac!l!t!e$ t+ the c$t+mer9$ $ch a$ cred!t #!$a
card& /TM mach!"e etc.
/I.L m$t de#el+p electr+"!c ba"(!"0 $%$tem t+ m+derate the $er#!ce.
Tech"+l+0% ad#a"ta0e +- a ba"( e"$r!"0 !t$ c+mpet!t!#e ed0e !" the
mar(et place ca" +"l% be ach!e#ed b% e--!c!e"t ma"p+*er. It !$ mar(et
$hare t+ redce !t$ +perat!"0 c+$t a"d t+ 0e"erate "e* re#e"e. Electr+"!c
ba"(!"0 $%$tem al$+ all+*$ !"crea$ed acce$$ t+ the -!"a"c!al $%$ tem b%
!t$ c$t+mer9$.
/$ $++" a$ p+$$!ble the ba"( $h+ld $+rt m+re bra"che$ !" 'ha(a c!t% a$
*ell a$ the +ther c!t!e$ +- the c+"tr%.
N+* a da%9$ *+rld !$ 0+!"0 #er% -a$t. N+* m+$t +- the ba"($ +pe" +"l!"e
c$t+mer $er#!ce $%$tem. S+ !" +rder t+ c+mpete !" the *+rld mar(et the%
$h+ld ad+pt +"l!"e ba"(!"0 $%$tem.
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49
="e +- the b$!"e$$ $trate0!e$ !$ pr+m+t!+". Scce$$-l b$!"e$$ depe"d$
h+* the% ca" pr+m+te the!r pr+dct$ +r $er#!ce t+ the c$t+mer. /I.L
$h+ld -+c$ +" the!r pr+m+t!+"al act!#!t!e$. I" th!$ c+""ect!+" t+ !mpr+#e
the b$!"e$$ $tat$ ba"( $h+ld !"tr+dce m+re pr+m+t!+"al pr+0ram.
I" 0e"eral ba"(!"0 departme"t !t !$ "ece$$ar% t+ !mpleme"t m+der"
ba"(!"0 pr+ce$$ !"$tead +- trad!t!+"al $%$tem. .e m+re c+mpter!4ed.
I" add!t!+" *!th the pre$e"t $er#!ce the% $h+ld !"clde m+re $er#!ce$. It
!$ badl% "eeded t+ pr+#!de m+re $er#!ce t+ the c$t+mer !" +rder t+
c+mplete !" the mar(et.
'ataba$e "et*+r(!"0 !$ the m+$t m+der" tech"+l+0% t+ tra"$-er data -r+m
bra"ch t+ bra"ch head +pp+$e$ a"d #!ce #er$a. S+ the% m$t $e th!$
tech"+l+0% !" IT departme"t +- the ba"(.
/$ the cl!e"t$ are "+t !" -a#+r +- !"tr+dc!"0 $%$tem& !- p+$$!ble the rle
+- !"tr+dc!"0 t+ +pe" a" acc+"t $h+ld be cha"0ed. .eca$e ma"%
pe+ple -ace !" pr+blem t+ arra"0e a" !"tr+dcer !" the t!me +- +pe"!"0
acc+"t.
The ba"( ca" +--er t+ !t$ c$t+mer better $er#!ce !- all +- !t$ departme"t
are c+mpter!4ed a"d !"c+rp+rated "der l+cal area "et*+r(.
/t the e"tr% pa$$!+" the ba"( $h+ld e"r+ll m+re e,pert!$e pe+ple t+
a0me"t Aal!t% $er#!ce.
The% "eed t+ pr+#!de m+re tra!"!"0 -ac!l!t!e$& m+re c+mpter!4ed $%$tem
a"d $tr+"0 "et*+r( c+""ect!+".
The% "eed $%$temat!c pr+ce$$ !" ca$h c+"ter t+ 0!#e c$t+mer *ell a"d
-a$t -ac!l!t!e$.
Some other Important <actor that sho#l! $e foc#se! on the .evelopment Process,
T!me c+"$med at $er#!ce le#el $h+ld be m!"!m!4ed at +pt!mm le#el.
E#alate c$t+mer9$ "eed$ -r+m the!r per$pect!#e a"d e,pla!" l+0!call% the
$h+rtc+m!"0$.
>$t+mer9$ e,pectat!+" a"d empl+%ee9$ percept!+".
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6"4 ;ON;/SIONS
Th+0h the c+"cept +- I$lam!c .a"(!"0 !$ "+ l+"0er "e* th!"0 !" the *+rld. =b$er#!"0 !t$
+perat!+"al $cce$$ m+re tha" ?00 I$lam!c ba"(!"0 a"d -!"a"c!al !"$t!tt!+"$ !" ab+t F0
c+"tr!e$ ha#e bee" e$tabl!$hed 0l+ball%. /t pre$e"t there are $!, I$lam!c .a"($ +perat!"0 !"
+r c+"tr% a"d the% are ma(!"0 "+table c+"tr!bt!+" thr+0h per-+rm!"0 the!r act!#!t!e$
*!th better e--+rt$. 2+*e#er& /l;/ra-ah .a"($ are "+t -ree -r+m l!m!tat!+"$. 2e"ce& there
ma% be a $c+pe t+ ma(e $+me rec+mme"dat!+"$.
There !$ "+ le0al -rame*+r( t+ re0late the /l;/ra-ah ba"($ +" I$lam!c Pr!"c!ple$.
The trad!t!+"al re0lat+r% -rame*+r($ are "e!ther $!table "+r $--!c!e"t t+ e"$re the
0r+*th a"d pr+$per +- the /l;/ra-ah ba"($. S+& p t+ date I$lam!c ba"(!"0 la*$ $are
#er% e$$e"t!al.
S+me -!"a"c!"0 !"$trme"t$ appr+#ed b% I$lam!c Shar!ah $h+ld be !"tr+dced $+
that !"#e$t+r$ ma% c+m-+rtabl% pt the!r -"d$ !"t+ th+$e -!"a"c!al !"$trme"t$ +ther
tha" the !"tere$t ba$ed debe"tre$ etc.
I$lam!c -!"a"c!al +r0a"!4at!+"$ $h+ld be $et p c+"tr%;*!de. I- !t !$ made
p+$$!ble !t *!ll help 0r+*th +- I$lam!c ba"($ !" .a"0lade$h b% p+$$!ble
e,cha"0e +- >+;+perat!+" !" #ar!+$ *a%$.
I- /l;/ra-ah .a"($ ad+pt pr+-e$$!+"al!$m *!th!" the -rame*+r( +- Shar!ah& the% *!ll
be able t+ ear" ha"d$+me NhalalN pr+-!t a"d pa% h!0her retr" t+ the dep+$!t+r$ a"d
$hare h+lder$. Ult!matel%& pbl!c *!ll 0et m+re c+"-!de"ce +" th!$ t%pe +- ba"(!"0.
I$lam!c ec+"+m!c $%$tem !$ "ece$$ar% -+r the 0r+*th +- I$lam!c ba"(!"0
!"$t!tt!+"$.
E#e"tall% *e $a% the 0radal a"d $cce$$-l 0l+bal!4at!+" +- I$lam!c ba"(!"0 c+pled *!th
0r+*!"0 a*are"e$$ +- the pe+ple ab+t !t$ -!"a"c!al a"d $+c!al be"e-!t$ ma(e$ !t clear that
the "e,t ce"tr% !$ 0+!"0 t+ be the ce"tr% +- /l;/ra-ah ba"(!"0.
Page 48 of
49
BIBIOGRAPH?
/I.L& )+r(!"0 Ma"al -+r d!--ere"t departme"t$. /""l
Rep+rt +- /l;/ra-ah I$lam! .a"( L!m!ted 720118 /""l
Rep+rt +- /l;/ra-ah I$lam! .a"( L!m!ted 720128 /l;/ra-ah
I$lam! .a"( *eb $!te& ***.al;ara-ahba"(.c+ m >red!t
=perat!+"al Ma"al +- /l;/ra-ah I$lam! .a"( Ltd.
:S2/RI/2 M/NUEL@ pbl!$hed b% /l;/ra-ah I$lam! .a"(
L!m!ted. Se#eral b++(let$ -r+m /l;/ra-ah I$lam! .a"( Ltd.
Se#eral "e*$letter9$ -r+m /l;/ra-ah I$lam! .a"(
Ltd. )E.5 ***.a!bl.c+ m
Page 49 of 49