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Waiting line management System with SD Memory Storage User manual V1.

06

Waiting Line Management System With SD Memory Card Storage

The Take-A-Turn TimeKeeperTM


Waiting line management system with statistic history storage that can manage multiple waiting lines simultaneously.

This reference guide covers the DC117A-WAIT1 Firmware Version V1.06 waiting line management system.

Monitor and Save waiting line Data


The DC117A-WAIT1 waiting line TimeKeeperTM monitors wait times and conveniently displays the results. All of this data
is stored in a conveniently accessible history memory.

Buttons and Controls


The DC117A-WAIT1 has the following buttons and controls:
 The main unit has 6 buttons and one knob.
 The RJ11 jack on the side of the unit labeled “REM” connects to optional remote buttons. These inputs are used in
small systems having 3 windows or less for serving the next customer.
 In addition, optional remote button modules can be connected to the DC117A-WAIT1 in systems with multiple
windows where customers are served.

Front Panel Buttons

Button Momentary Press and Press and Hold for 2


Name Release seconds

Save Display SD card file name. Save history memory to SD


card.
History Display history. Store history and reset
counters to zero.
Recall Recall stored setting. (not Save stored setting. (Not
Setting used) Used)
Option Not used Synchronize the time of day
clock.
Mode Toggle display modes. Select various setup
choices.
Select Cycle knob function. Display the directory entries
on the SD Memory card.

Table 2. DC117A-WAIT1 button reference


Connections
The DC117A-WAIT1 has the following connections:
 TX422 Serial data output for connecting to displays.
 RX422 Serial Data Input for connecting to the ticket printer or the serving window buttons.
 Power jack for connecting 12VAC or 12VDC.

Remote Inputs
These remote inputs are soft configurable at the factory. The default configuration is described in the following table.

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Waiting line management System with SD Memory Storage User manual V1.06

Remote inputs on the RJ-11 connector on the side of the unit

Remote Operation Description


Input

Input 1 Next Increment the Now Serving Display for


Window 1
Input 2 Next Increment the Now Serving Display for
Window 2
Input 3 Next Increment the Now Serving Display for
Window 3
Input 4 Print Generate a ticket number as if pressing
Ticket the button on the ticket printer. A ticket
is not actually generated.

Table 3. Remote input function reference

The remote inputs are ground closure type. The Increment (Next) buttons are typically connected to operator buttons at each
of the windows serving customers.

Refer to the ticket printer wiring diagram (in a separate document) for connection details.

RX422 Serial data Input


The RS-422 Serial data input permits connection of external devices including remote button modules, keypads, terminal
controllers or input from a PLC or computer. A detailed list of commands is described in the programming manual.

TX422 Serial data Output


The RS-422 Serial data output can be connected to external devices including displays, indicators, alarms, PLC or computer.

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Waiting line management System with SD Memory Storage User manual V1.06

Monitoring Waiting Line Statistics


The DC117A-WAIT1 waiting line Take-a-Turn™ PRO system can display the current waiting line data, which is available
on various screens. Momentarily pressing the Mode button toggles between the screens. The screen in step one is normally
displayed during waiting line management.

To display the current waiting line data:

1. Momentarily press the Mode button. A four-line display similar to the following display will appear:

Startup display, current ticket number.


Take-A-Turn HH:MM:SS
Serving A 003 W=01
Printed A 034 BTN=1
000 HH:MM HH:MM:SS

Description
Line 1 – Time of day in hours, minutes and seconds.
Line 2 – Serving service, ticket number and window
number.
Line 3 – Printed service, ticket number and button
number.
Line 4 – Total number of customers waiting, time of day
that the ticket was printed (current event time), total wait
time for this ticket.

2. Momentarily press the Mode button again. Another four-line display similar to the following display will appear:

Startup mode hello message and memory test.

Window=01 CNT=0000
Time of Day
23-Jan-09
HH:MM:SS
To display the total number of customers served for a particular window, turn the Knob to select the desired window number.
The CNT will be the total number of persons served.

Description
Line 1 – Window number and total number of customers
served at the respective window.
Line 2 – “Time of Day”.
Line 3 – Year Month, Day.
Line 4 – Hour, Minute, Second.

3. Momentarily press the Mode button again. The “Current hour wait times” display will appear. These counters show the
waiting line count for every hour of the day over a 24 hour period where 1=1AM, 2=2AM, … 23=11pm, 00=12AM
throughout the entire day.

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Waiting line management System with SD Memory Storage User manual V1.06

DISPLAY3: Current hour wait times.

00 CurHour Times
00:00> 00:00 > 00:00
Num Cust 00000
Avg 000> 000 > 000
Turn the Knob to select the hour of the day to display.

Description
Line 1 – Hour of the day 00 to 23 for current hour
Times.
Line 2 – Wait times: Longest > average> shortest
for the current hour.
Line 3 – Number of customers served for the
current hour.
Line 4 – Most, Average and Least number of
customers served for the current hour.

4. Momentarily press the Mode button again. This display shows the ticket time, window time and average wait time.

Summary of wait times and total number of customers.

Ticket Time HH:MM:SS


Window Time HH:MM:SS
Average Time HH:MM:SS
Total Num Cust 00000

Description
Line 1 – Time since last ticket was printed.
Line 2 – Time since current customer was served.
Line 3 – Average wait time per customer.
Line 4 – Total number of customers served today.

One of several error messages may appear on the lower right corner of the display.
 Set Clock Indicating that the time of day clock needs to be set.
 ClkError Indicating that there is a problem with the Time of day clock.
 LowBatt Indicating that the battery needs to be replaced. The battery can be replaced by removing the rear
cover and replacing the battery with a new CR2032 coin cell type battery.

Storing and Resetting waiting line Data


The DC117A-WAIT1 waiting line Timekeeper™ will save waiting line data each time the DC117A-WAIT1 waiting line
Timekeeper™ is reset. The events 0 to 11 shown in table 1 are saved, and then the counters are reset to zero and the timers
are set to their preset values.

1. Press and Hold the History button. The following display will appear:

Startup Mode hello message and memory test.

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Waiting line management System with SD Memory Storage User manual V1.06

Save to History
and Clear Counters

2. Press and Hold the History button again. The following display will appear:

Startup display, current ticket number.

Take-A-Turn HH:MM:SS
Serving A 003 W=01
Printed A 034 BTN=1
000 HH:MM HH:MM:SS

Stored Data
The following data can be stored. The time and date is saved along with each history entry.
The following events and/or data are stored into the event memory whenever the Save to History and Clear Counters
command is executed. The DC117A-WAIT1 waiting line Timekeeper™ has a history memory of 4095 entries. This means
that the DC117A-WAIT1 waiting line Timekeeper™ can often times store many days of waiting line data.

Clearing the History memory


To reset the waiting line timers and counters:

3. Press and Hold the History button. The following display will appear:

Save History: Save to the History Memory and clear counters.

Save to History
and Clear Counters

4. Turn the Knob a number of clicks until the “Clear History Memory” message appears in the display.
5. Press and Hold the History button again. The following display will appear:

Clear History: Clear the History Memory.

Clear History

Empty
The entire history memory is cleared. A single message “Clr 341” is placed into the history memory. The value is number of

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Waiting line management System with SD Memory Storage User manual V1.06

history entries that was in the history memory before it was cleared.

Recalling Stored Waiting Line Data


The DC117A-WAIT1 waiting line Timekeeper™ can recall stored waiting line data. The values shown in table 1 are
monitored, and then stored each time the DC117A-WAIT1 waiting line Timekeeper™ is reset.

To recall waiting line data:

1. Momentarily press the History button. A four-line display similar to the following display will appear:

Display the contents of the history memory.

2009/01/12 HH:MM:SS
0 Windw01 23
1 BTN02 45
History 12 of 156

Note: The first line is the date and time. The second and third lines are 2 lines of historical data. The fourth line is the
number of history entries and the total number of history entries.

Turn the Knob to scroll through the waiting line history. As you scroll, the window will show 4 entries in sequence. It helps
to think of the 4-line display as a sliding window over the history memory that rolls over to the beginning when it gets to the
end.

LOC Event Display Value Description.

00 0 Save 76
01 4 Btn01 4398
02 5 Btn01 122
03 2009/10/22 08:22:54 line 1
04 1 Btn02 9 03 line 2
05 9 Wndw01 18 -- line 3
06 History 4 of 156 line 4
07 0 Btn01 44
08 6 Wndw03 4567
09 4 Wndw02 4422
10 5 Btn02 288
.
.
.
31

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Waiting line management System with SD Memory Storage User manual V1.06

Setting Up the DC117A-WAIT1 waiting line Timekeeper™


The DC117A-WAIT1 waiting line Timekeeper™ contains user programmable timers and counters. Each programmable
setting is selected using the Mode button, and modified using the Select button and the Knob.

To setup the DC117A-WAIT1 waiting line Timekeeper™:

 Press and Hold the Mode button until the display changes. The following display will appear:

Setup the the time of day clock hour, minute and second.

Setup Clock
HH:MM:SS
--

Instructions
Sets up the time of day clock.
 Turn Knob to set hours
 Momentarily press the Select button
 Turn Knob to set seconds
 Momentarily press the Select button
 Turn Knob to set minutes

NOTE: If the clock is running slow or fast, it can be calibrated to be within 2.5PPM in most cases. Contact the factory
for calibration information.

NOTE: The product version number also appears on the bottom line of this menu.

 Momentarily press the Mode button. The following display will appear:

Setup the time of day clock year, month and day.

Setup YYYY/MM/DD
2009/04/12
--

Instructions
Sets up the date.
Turn Knob to select the desired Day.
 Turn knob to set year
 Momentarily press the Select button
 Turn knob to set month
 Momentarily press the Select button
 Turn knob to set day

 Momentarily press the Mode button. The following display will appear:

Beeper Setup.

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Waiting line management System with SD Memory Storage User manual V1.06

Setup Beep
Enabled
--

Instructions
Sets up the beeper mode.
1. Turn Knob to select the desired mode
The choices are: Off
Enabled
An optional external beeper must be installed for this function to produce an audible sound when the next person is served.

 Momentarily press the Mode button. The following display will appear:

Startup display, current ticket number.

Setup Event Save

and Clear Counters Every


Hr
NOTE: These features are always turned ON. They may not be turned off by the user.

Instructions
Turn the knob until the desired selections appear.
 “And Clear Counters” is a special feature that
causes the counter values to be stored to
internal memory at midnight. In addition, all
the 24 individual waiting line count counters
will be automatically reset at midnight.
 “Every Hr” is a special feature that clears the
individual hour counter that keeps track of the
hourly waiting line count. If you are using the
multiple waiting line line feature, the “Every
Hr” feature should not be enabled.

 Momentarily press the Mode button. The following display will appear:

Setup remote display.

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Waiting line management System with SD Memory Storage User manual V1.06

Setup Remote Display


00 Addr A Mode 2
--

Various types of information can be displayed on a large display or reader board. This configuration menu selects which data
is transmitted on the serial port.
The first entry is the type of data to be displayed. The value ranges from 00 to 63 as listed in the instructions below.

Types of Data Output


Turn the Knob until the desired value 0 to 63 appears.
00 = Waiting line 1 ticket number.
01 = Waiting line 2 ticket number.
02 = Waiting line 3 ticket number.
03 = Waiting line 4 ticket number.
04 = Waiting line 5 ticket number.
05 = Waiting line 6 ticket number.
06 = Waiting line 7 ticket number.
07 = Waiting line 8 ticket number.
08 = Current window number being served.
09 = Total number of people waiting to be served.
10 = Current wait time, in minutes.

11-63 = Spares for additional results.

The second entry is the display address. You can use any address here so long as it matches the address that is configured into
the display. See the display documentation for configuring display addresses. The Addresses are in ASCII characters starting
at '0' and going up to and including 'O'.

 Digits include 0-9.


 Characters include A-O
 Special characters include: :;<=>?@

Note: For example, the DSP1016A display default addresses are A, B, C, D for lines 1-4 respectively.

The third entry is the number of digits displayed.


 0 = Display data output disabled. Set all unused data outputs to 0.
 1 = Output one digit to the display 0 to 9.
 2 = Output two digits to the display 0 to 99.
 3 = Output three digits to the display 0 to 999.
 4 = Output four digits to the display 0 to 9999.

 Momentarily press the Mode button. The following display will appear:

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Waiting line management System with SD Memory Storage User manual V1.06

Setup SD card file name.

Setup File Name


HISTA000.TXT
-

The file format is always A-Z for the first 5 characters and 000 to 999 for the last three characters. The numbers will auto-
increment each time data is stored. To change an individual character in the File Name, use a momentary press of the Select
button to move to the character position, then use the Knob to select the character value. To change the file type between
CSV and TXT, momentary press the Select button until the cursor is under the file extension. Slowly turn the Knob to select
the desired file type.

Instructions
- Turn the Knob to select the desired character.
- Press the Select button to advance to the next
character
- Repeat until the desired file name is entered.
- The data may be stored in either plain text (TXT) or
Comma separated values (CSV).

 Momentarily press the Mode button. The following display will appear:

Setup the Clear All times for clearing the history memory.

Setup Clear All


HH:MM:SS
--

Instructions
Sets when the counters are cleared. The “And Clear
Counters” option must be enabled for this to work. The
default value is 00:00:00 which is midnight each day.
 Turn Knob to set hour.
 Momentarily press the Select button
 Turn Knob to set minute.
 The seconds cannot be changed.

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Waiting line management System with SD Memory Storage User manual V1.06

Saving History to an SD Memory Card


The history memory can be stored on an SD (Secure Digital) card.

Save the history data to an SD card file..

Save to SD Card File


HISTA000
--
Saved
Make sure that the SD card is inserted into the unit. Press the Save button to see the name of the file to be saved to the SD
card. Press and hold the Save button to store the contents of the history memory on to the SD card. The history file name will
auto increment. The name in the display after the save is completed is the name of the next file to be saved. You may remove
the SD card from the unit and put it into any computer that supports FAT12 or FAT16 type files. The message “Saved” will
appear on the display after the save is completed.

A single message is added to the history memory, “Save 227”, where the number is the number of history entries that was in
the history memory at the time the save was executed.

See the example below for a sample of the saved data.

NOTE: If the SD card is not inserted, or if the card is not formatted properly, an error message “SD Card Error” will
appear on the display.

NOTE: Because all files are stored in the root directory of the SD card only about 500 files can be stored (this is an SD card
limitation when used formatted for use with MS Windows).

Typical data stored on the SD memory card.

File Name: HISTA007.CSV 4095 Entries.


TIMESTAMP,DATE_AND_TIME,EVTCODE,EVTNAME,EVTMODIFIER,EVTVALUE
119ebb3a,2009-May-14 11:21:30,144,Btn01 ,65,187
119ebb3a,2009-May-14 11:21:30,144,Btn01 ,65,186
119eba9e,2009-May-14 11:18:54,133,Wndw05,65,181
119eba9b,2009-May-14 11:18:51,137,Wndw09,67,248
119eba36,2009-May-14 11:17:10,144,Btn01 ,65,186
119eba36,2009-May-14 11:17:10,144,Btn01 ,65,185
119eba21,2009-May-14 11:16:49,144,Btn01 ,65,185
119eba20,2009-May-14 11:16:48,145,Btn02 ,67,248
119eb9b5,2009-May-14 11:15:01,145,Btn02 ,67,248
119eb9b5,2009-May-14 11:15:01,145,Btn02 ,67,184
119eb9b2,2009-May-14 11:14:58,137,Wndw09,67,247
119eb9a3,2009-May-14 11:14:43,144,Btn01 ,65,184
119eb9a0,2009-May-14 11:14:40,133,Wndw05,65,180
119eb940,2009-May-14 11:13:04,145,Btn02 ,67,247
119eb940,2009-May-14 11:13:04,145,Btn02 ,67,283
119eb8e3,2009-May-14 11:11:31,144,Btn01 ,65,183
119eb8e3,2009-May-14 11:11:31,144,Btn01 ,65,182

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Waiting line management System with SD Memory Storage User manual V1.06

119eb855,2009-May-14 11:09:09,144,Btn01 ,65,182


119eb778,2009-May-14 11:05:28,144,Btn01 ,65,181
119eb68c,2009-May-14 11:01:32,137,Wndw09,67,246
119eb630,2009-May-14 11:00:00,160,HrActu,10,16
119eb630,2009-May-14 11:00:00,159,HrLeas,10,0
119eb630,2009-May-14 11:00:00,158,HrMost,10,3
119eb630,2009-May-14 11:00:00,157,HrAnum,10,3
119eb630,2009-May-14 11:00:00,156,HrShor,10,6
119eb630,2009-May-14 11:00:00,155,HrLong,10,489
119eb630,2009-May-14 11:00:00,154,HrAvg ,10,2743
119eb623,2009-May-14 10:59:47,144,Btn01 ,65,180
119eb5c1,2009-May-14 10:58:09,145,Btn02 ,67,246
119eb59e,2009-May-14 10:57:34,133,Wndw05,65,179
119eb58b,2009-May-14 10:57:15,144,Btn01 ,65,179
119eb569,2009-May-14 10:56:41,137,Wndw09,67,245
119eb563,2009-May-14 10:56:35,145,Btn02 ,67,245
119eb435,2009-May-14 10:51:33,133,Wndw05,65,178

File Name: HISTA007.CSV 4095 Entries


"TIMESTAMP","DATE_AND_TIME","EVTCODE","EVTNAME","EVTMODIFIER","EVTVALUE"
"1180a25b","2009-Apr-21 15:27:23","145","Btn02 ","67","203"
"1180a1c1","2009-Apr-21 15:24:49","137","Wndw09","98","191"
"1180a15d","2009-Apr-21 15:23:09","133","Wndw05","65","139"
"1180a11b","2009-Apr-21 15:22:03","145","Btn02 ","67","203"
"1180a10e","2009-Apr-21 15:21:50","144","Btn01 ","65","140"
"11809bf0","2009-Apr-21 15:00:00","160","HrActu","14","0"
"11809bf0","2009-Apr-21 15:00:00","159","HrLeas","14","17"
"11809bf0","2009-Apr-21 15:00:00","158","HrMost","14","17"
"11809bf0","2009-Apr-21 15:00:00","157","HrAnum","14","17"
"11809bf0","2009-Apr-21 15:00:00","156","HrShor","14","3801"
"11809bf0","2009-Apr-21 15:00:00","155","HrLong","14","3801"
"11809bf0","2009-Apr-21 15:00:00","154","HrAvg ","14","3801"
"11807ace","2009-Apr-21 12:38:38","137","Wndw09","98","186"
"11807ac5","2009-Apr-21 12:38:29","145","Btn02 ","67","200"

Displaying files on an SD Memory Card


The directory listing on an SD (Secure Digital) card.

Display a directory of the SD memory card files.

Files
HISTA000.CSV
Size: 34232

Make sure that the SD card is inserted into the unit. Press and hold the Select button to see the name of the file on the SD
card. Turn the Knob to scroll through the list of files on the SD card.

When done, press any other button to exit this menu.

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Waiting line management System with SD Memory Storage User manual V1.06

Remote Inputs
To connect remote inputs to the DC117A-WAIT1 waiting line Timekeeper™:

1. Connect an RJ-11 wall plate jack to the DC117A-WAIT1 waiting line Timekeeper™ remote input jack using either a six
conductor modular crossover, or a six conductor modular standard telephone cord.
2. Connect a momentary (or push button) switch, or switches between the desired remote input and ground using the
diagram (see installation instructions) as a guide.
The remote inputs are used as follows:
 IN-1 Put the timer into RUN mode. This is the same as pressing the RUN/PAUSE/STOP button.
 IN-2 Put the timer into PAUSE mode. This is the same as pressing the RUN/PAUSE/STOP button.
 IN-3 Put the timer into STOPPED mode. This is the same as pressing and holding the RUN/PAUSE/STOP
button.
 IN-4 Increment the Actual Count. It also resets the actual count timer. This is labeled the Next button on the
remote button module.

Note: As the diagram (in the installation instructions) portrays, the individual colored wires on the RJ-11 wall plate jack will
function differently depending which six conductor modular telephone cord is chosen.

Remote Serial Input


Remote serial devices may be connected to the serial input on the DC117A-WAIT1 waiting line Timekeeper™.

This unit has an RS422 connector for serial data input.


 The RJ-45 connectors can be used for RS-422 serial data.
This unit can be connected to an Alzatex input device, PLC, Computer or any device having a serial port. The data OUT is
typically the display data. The data IN may be used to generate events or to control the unit remotely. Some of the options
include:
 Connect a remote button module to the RS422 input for generating special events. Assign the buttons to specific
meanings like machine jam, lunch break, change over to new product, etc.
 Connect to a TMR231A Time clock to automatically start and pause the system for lunch breaks and shift changes.
 Connect the output of a PLC that has a serial output or other machine outputs to a ground closure to serial adapter to
record specific machine events like door open, out of material, roller not turning, etc.
 Connect to a character generator device having a video display monitor output.
 Connect the input and output to a Web server that generates web pages for displaying the waiting line data on the
internet or on the plant intranet. The waiting line data may be monitored by any authorized user that has a computer
with a standard web browser.

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Waiting line management System with SD Memory Storage User manual V1.06

Remote Control Commands


Connect the TMR231A Time clock to the DC117A-WAIT1 to automatically start and pause the system for lunch breaks and
shift changes, end of day, etc. In addition, you can automatically copy data to the SD memory card, clear the history memory,
etc.

Any function that can be manually performed from the front panel of the unit or from any of the remote inputs can also be
accessed remotely and triggered automatically.

The buttons on the DC117A-WAIT1 can be operated remotely using the following commands.

Front Panel Buttons


“KPK 4B Save to SD card File Display Button
“KPk 6B Press and hold to Save to SD card
“KPH 48 History Display Button
“KPh 68 Press and hold to Save History and Clear
Counters
“KPG 47 Recall Stored Setting Button
“KPg 67 Press and hold to Save Stored Setting
“KPL 4C Run/Pause Button
“KPl 6C Press and hold to enter Stopped mode.
“KPA 41 Mode Button
“KPa 61 Press and hold to Enter the Changeover (setup)
mode.
“KPB 42 Select Button
“KPb 62 Press and hold to display Directory Entries
Front Panel Knob
“KP+ 2B Rotate knob clockwise.
or “K+
“KP- 2D Rotate knob counter clockwise.
or “K-
Remote Inputs
“KPT 54 Start the Changeover (Setup) Timer, Stop the
other timers. (Remote input IN2)
“KPU 55 Put the unit into RUN mode. (Remote input
IN1)
“KPW 57 Put the unit into STOPPED mode. (Remote
input IN3)
“KPX 58 Increment the Actual count and reset the actual
timer. (Remote input IN4)
Other Commands. (There are no corresponding buttons on
the unit for these commands)
“KPV 56 Put the unit into DOWNTIME mode.

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Waiting line management System with SD Memory Storage User manual V1.06

“KPY 59 Decrement the Actual count.


“KP? 3F Query the History memory. Returns the
number of history entries.
“KP= 3D Put a marker into the history memory.
“KP> 3E Get the first 8 history memory entries.
“KP< 3C Get the next 8 history memory entries.
Machine Inputs Generated from additional input devices.
External hardware can be added to handle these additional
inputs.
“KP0 30 Increment the Actual count for a specific
to to waiting line line 1 (“KP0) through 10 (“KP9).
“KP9 39 These commands also increment the overall
Actual count, the same as “KPX. (There are no
corresponding buttons on the unit for these
commands)

Assign the buttons or machine inputs to


increment the count from multiple waiting line
lines.
“KP0 30 All other key codes in the range of ASCII “0”
to to (Decimal=48) to ASCII “z” (Decimal=122)
“KPz 7A not listed above generates an event Key xxx,
where the number will be the corresponding
decimal value for the character that is stored in
the history memory.

Assign the buttons or machine inputs to


specific meanings like machine jam, lunch
break, change over to new product, etc.

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Waiting line management System with SD Memory Storage User manual V1.06

Wiring
To connect remote inputs to the DC117A-WAIT1 waiting line Timekeeper™:

 Connect a RJ-11 wall plate jack to the DC117A-WAIT1 waiting line Timekeeper™ remote input jack using either a six
conductor modular crossover, or a six conductor modular standard telephone cord.
 Connect a momentary (or push button) switch, or switches between the desired remote input and ground using the
following diagram as a guide.

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