Académique Documents
Professionnel Documents
Culture Documents
in Organization Design
2
The individual –
source of living energy for the Organization
CORE TASK
ABILITIES SKILLS VISIBLE
PROCESSES
AND KNOWLEDGE
Determines the
measurable work output
3
The individual
in a network
v idual
Indi esses
c
Pro v i dua
l
Ind i
bil i t ie s
A
SUM OF INDIVIDUAL
ABILITIES
SUM OF INDIVIDUAL
PROCESSES Organisation design
usually takes only this
The hidden part of the into account and remains
iceberg that determines blind to the human
the vector of organisation interfaces. At best it is
culture. New principles? stuck in Chandler/ Adam
Smith / Frederick Taylor/
Fayol Weber ideas of
design. 4
Appropriate Systems Map
5
New prototypes
6
Vaastu Principles of Design
Bhoghadyam;
Functionality and effectiveness
Sukhadarsham; Ramyam;
Aesthetics and efficiency Inspiration and evocation
7
Geodesic domes
8
The Tensegrity Mandala
Voice Of Technology
• Innovation
• QCD
• Assets Voice of
Customer /
Markets
Voice of
Technology Voice Of Customer
• VFM
• Market Share
• Brand
Voice Of Emolpyee
Voice of • Market Value
• Learning
Employee
• Status
9
The Tensegrity Mandala
Strategizing Tension
Voice How do I grow the customer base?
Investing Tension of Wealth • New Clients/ New Markets
How do I grow • New Products / New Businesses
capability? • Grow & Retain Existing Clients
• Funding • Brand Building & Market share
• Managing Risk • Alliances & Collaborations
• Scaling Up • Mapping Ecosystems & scenario planning
• Capacity creation • Designing new value propositions
• M&A • Pricing strategy
• R&D - NPD
• R&D - NTD
Voice of
Customer /
Markets
Voice of
Technology
Valuing Tension
How do I grow the employees?
• Attracting, Retaining, & Nurturing Talent
• Building a Culture promoting excellence
• Coaching, Mentoring, & Career
Voice of Management
• Performance Management
Employee
10
The Tensegrity Mandala
Voice of
Customer /
Markets
Voice of
Technology
Serving Tension
How do I delight the customer?
• Managing the Relationships
• Moments of Truth & Moments of
Voice of Delight
• Understanding & Managing Link
Employee Responsibilities
11
The Tensegrity Mandala
St
ra
te
giz
ing
g
in
Valuin
st
ve
In
g
C
Improving
T
g
En
in
erg
rv
izin
Se
g
E
12
The Tensegrity Mandala
S Business Architect
Technology Architect
Organization Architect
St
ra
te
giz
ing
g
in
Valuin
st
ve
In
g
Business Developer
Throughput Developer
Solution Designer C
Improving Customer De3lighter
T Innovator
Team Player
En
g
erg
in
rv
izin
Se
g
Team Developer
Craftsperson E Self-Developer
13
The Tensegrity Mandala
St
ra
te
giz
ing
g
in
Valuin
st
ve
In
g
M
Improving
E
En
g
erg
in
rv
izin
Se
g
The Executor
Operational
Excellence
T
14
The Tensegrity Mandala
St
ra
te
giz
in
g
g
in
Valuin
st
ve
In
g
M
Improving
T
En
g
erg
in
rv
izin
Se
g
The Strategist
Business Excellence
E
15
The Tensegrity Mandala
St
ra
te
giz
in
g
g
in
Valuin
st
ve
In
g
M
Improving
T
En
g
erg
in
rv
izin
Se
g
The Capacity Creator
Lean Infrastructure
E
16
The Tensegrity Mandala
St
ra
te
giz
ing
g
in
Valuin
st
ve
In
g
M
Improving
T
En
g
erg
in
rv
izin
Se
g
Institution Builder
Organization
Development
E
17
The Tensegrity Mandala
St
ra
te
giz
in
g
g
in
Valuin
st
ve
In
g
M
Improving
T
En
g
erg
in
rv
iz ing
Se LEADER
Growth and Evolution
E
18
Tensegrity Mandala Roles
19
Role Effectiveness Dimensions
Tension 1: Serving
Role 1: Customer Delighter
21
Thank You