Did Veterans Affairs hospitals, falsified reports By Norma Fontain

New complaints about long wait lists and falsified patient appointment reports have
surfaced at Veterans Affairs hospitals and clinics across the country, the department's
internal watchdog said Thursday, but he said there's no proof so far that delays in
treatment have caused any patient's death.
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VA Secretary Eric Shinseki said he was "mad as hell" about allegations of severe
problems and said he was looking for quick results from a nationwide audit. He rejected
calls for him to resign and a senator's suggestion that he call in the FBI to investigate.
At a sometimes-combative congressional hearing, Richard Griffin, the department's
acting inspector general, said that after an initial review of 17 people who died while
awaiting appointments at the Phoenix VA hospital, none of the deaths appeared to have
been caused by delays in treatment.
"It's one thing to be on a waiting list, and it's another thing to conclude that as a result
of being on the waiting list that's the cause of death, depending on what your illness
might have been at the beginning," Griffin told the Senate Veterans Affairs Committee.
Griffin said his office is working off several lists of patients at the giant Phoenix facility,
which treats more than 80,000 veterans a year. He said a widely reported list of 40
patients who died while awaiting appointments "does not represent the total number of
veterans that we're looking at." He said his office has 185 employees working on the
Phoenix case, including criminal investigators, and said he expects to have a report
completed in August. The U.S. Attorney's office in Arizona and the Justice Department's
public integrity section also are assisting in the investigation.
Since reports of the Phoenix problems came to light last month, allegations about
problems at VA facilities have spread nationwide. At least 10 new allegations about
manipulated waiting times and other problems have surfaced in the past three weeks,
Griffin said.
VA Secretary Shinseki told the committee he hopes to have preliminary results within
three weeks on audits he ordered at the VA's 150 medical centers and 820 community
outpatient clinics nationwide in an effort to determine how widespread the treatment
delays and falsified reports are.
"I'm not aware, other than a number of isolated cases, where there is evidence of that,"
he replied when the committee's chairman, Sen. Bernie Sanders, I-Vt., asked bluntly if
VA officials at the facilities were "cooking the books."
Shinseki resisted calls from Sen. Richard Blumenthal, D-Conn., to call in the FBI.
"Isn't there evidence here of criminal wrongdoing, that is falsifying records, false
statements to the federal government? That's a crime," said Blumenthal, a former state
attorney general and federal prosecutor.
VA operates the largest single health care system in the country, serving some 9 million
veterans a year. Surveys show that patients are mostly satisfied with their care but that
access to it is becoming more of a problem. Vietnam veterans are aging, and increasing
numbers of vets from the Iraq and Afghanistan wars are seeking treatment for physical
and mental health problems, including post-traumatic stress disorders.
The agency has a 14-day target for seeing patients after they ask for appointments.
Some lawmakers called that target unrealistic and said basing employee bonuses and
pay raises on it is outrageous.
"Giving bonuses to hospital directors for running a system that places priority on
gaming the system and keeping their (wait list) numbers down - rather than provide
care to veterans - must come to an end," said Sen. Patty Murray, D-Wash.
Shinseki said he was "mad as hell" over the allegations, vowed to hold employees
accountable for any misconduct and welcomed President Barack Obama's appointment
Wednesday of deputy White House chief of staff Rob Nabors to review VA health care
procedures and policies.
"Any adverse event for a veteran within our care is one too many," Shinseki said. "We
can and we must do better."
While some Republicans and veterans groups have called for Shinseki to resign, there
was little talk of it at Thursday's hearing. Only Sen. Dean Heller, R-Nev., asked Shinseki
why he shouldn't resign.
"This is not a job," Shinseki replied. "I'm here to accomplish a mission that I think they
critically deserve and need," he said of the nation's veterans. Shinseki is a retired four-
star general and Vietnam veteran. He was the Army's chief of staff during part of Bill
Clinton's and George W. Bush's presidencies
Pushing back against sometimes hostile questions, Shinseki said he welcomes the White
House review.
"If allegations about manipulation of appointment scheduling are true, they are
completely unacceptable - to veterans, to me and to our dedicated VA employees," he
said.
Said Murray: "It's extremely disappointing that the department has repeatedly failed to
address wait times for health care." She cited congressional, inspector general and
other investigations dating back to 2000.
Sen. John McCain, R-Ariz., said the Obama administration "has failed to respond in an
effective manner" to allegations made public more than a month ago. "This has created
in our veterans' community a crisis of confidence toward the VA," McCain said.
Separately, Republican National Committee Chairman Reince Priebus called for an
independent investigation. He said, "Our veterans are our heroes and they deserve
better than a White House insider-led investigation." AP.