INTRODUCTION:

ABN AMRO
is a prominent international bank with origins going back to 1824
conducts banking, fund management, insurance and leasing business
ranks eighth in Europe and seventeenth in the world based on tier 1 capital
has over 3,000 branches in countries and territories, a staff of about 10!,000
full time e"uivalents and total assets of E#$ !! billion %as of &ear'end 2002(
is listed on, among other e)changes, the Euro ne)t *msterdam, +ondon and ,ew
-ork .tock E)changes/
0heir goal is to create value for the clients/ 0he& strictl& follow a relationship
approach, which keeps clients1 re"uirements clearl& in focus and provides
e)cellent service through the professionalism and motivation of their emplo&ees
across the globe/ *dhering to the principles of 2anaging for 3alue 4 allocating
resources to where the& earn the best long'term returns and measuring the results 4
and e)ploiting s&nergies between the bank1s businesses ma)imi5es economic value
for their shareholders/ 0he *6, *2$7 3alues and 6usiness 8rinciples are the
framework within which the& conduct all their business/
+eadership in their chosen markets is critical to their long'term success as well/
0he& have three principal client segments9 :onsumer ; :ommercial :lients,
<holesale :lients and 8rivate :lients ; *sset 2anagement/ <ithin *6,
*2$71s organi5ational structure, these are also core global .trategic 6usiness
1
#nits/ 0he& strive to ma)imi5e the value of each of these businesses and the
s&nergies between them9
:onsumer ; :ommercial :lients 4 for individuals and small to medium'si5ed
enterprises re"uiring da&'to'da& banking/ 0he& serve appro)imatel& 1! million
clients, mainl& through *6, *2$71s ma=or presence in three home markets9 the
#. 2idwest, the ,etherlands and 6ra5il/ 0he 6usiness #nit ,ew >rowth 2arkets
is e)panding consumer and commercial operations in selected countries/
<holesale :lients 4 for ma=or international corporations and institutions/ 0his is
one of the largest Europe'based wholesale banking businesses with around 10,000
clients, 20,200 emplo&ees and operations in over 4! countries/
8rivate :lients ; *sset 2anagement 4 for high net'worth individuals and
institutional investors/ $apidl& growing, with *ssets under 2anagement of E#$
1!0 billion, *ssets under *dministration of E#$ ? billion and strong positions in
several markets/
<ith assets over #. @!04 billion and an *6, *2$7 credit rating, *6, *2$7
6ank ranks among the top 10 banks in the world in si5e and strength/ 0heir
international network comprises 3,!8 branches and offices in over 320 cities and
A countries and territories, with over 100,000 highl& "ualified staff/ *s a global
bank, the& can handle the most complicated cross'border transactions, &et the& also
understand the subtleties of local markets/
2
ABN AMRO in India
*6, *2$7 6ank %Bndia( has an eight'decade long e)perience of the Bndian
business scenario/
0raditionall& known as a strong Cdiamond'financing bankC, it has turned into a
bank providing a comprehensive range of services with a difference/
*6, *2$7 %Bndia( has branches in 2umbai, Delhi, :hennai, Eolkata, 8une,
6aroda, F&derabad , 6angalore and ,oida with each branch servicing multi'
product relationships/
:onsumer banking offers a suite of products for the personal financial needs
offered through various channels including *02s, Doorstep 6anking and ,et
6anking/
*6, *2$7 6ank in Bndia en=o&s a strong image as a corporate bank with
comprehensive >lobal 0ransaction .ervices/ Bts investment banking services are
delivered through *6, *2$7 %Bndia( :orporate Ginance and the >lobal
Ginancial 2arket 0eams which, strive to maintain the permanent position that the&
have built in the marketplace/
*6, *2$7 6ank has launched its 8rivate 6anking .ervices in Bndia offering a
comprehensive range of high "ualit& 8ortfolio *dvisor& .ervices along with a
comprehensive transaction e)ecution platform, complemented b& personali5ed
6anking and custodial services/
3
ABN AMRO Bank rated as the No.1 bank in India
*6, *2$7 has been rated as the number one 6ank in Bndia b& C6usiness
0oda&C, one of the more respected 6usiness 2aga5ines in the countr&, together
with the reputed :onsulting Girm, E82>/
<h& did *6, *2$7 win the coveted position over A8 other top rated banks in
the countr&H
:onsistent performance across the parametersI *6, *2$7 6ank figures among
the top five in terms of asset "ualit&, earnings "ualit&, operations and productivit&/
,et ,on'8erforming *sset growth rate among the lowest, reflecting prudent
lending/ 0his is e)tremel& noteworth& against the backdrop of the entire banking
industr&, which witnessed a relative growth in net ,8* in the past/
Figh in operational efficienc&9 *6, *2$7 6ank has been scaling up operations
with minimal incremental costs and its cost of average interest bearing funds is
among the lowest in the industr&/
Figh on productivit&9 0he 6ank has managed to achieve a consistent improvement
in operating profit per branch and per emplo&ee/
*6, *2$7 is a well oiled banking machine that has grown profits, built "ualit&
assets, entered new business areas, invested in technolog& and kept an eagle e&e on
the all important cost to revenues ratio/ 0he strength of this 6ank is the talent of its
people who have worked together and put in brilliant performances to take it
4
through man& significant milestones/
INTRODUCTION
5
FDG: was incorporated in 1?AA with the primar& ob=ective of meeting a social
need 4 that of promoting home ownership b& providing long'term finance to
households for their housing needs/ FDG: was promoted with an initial share
capital of $s/ 100 million/
*gainst the milieu of rapid urbani5ation and a changing socio'economic scenario,
the demand for housing has grown e)plosivel&/ 0he importance of the housing
sector in the econom& can be illustrated b& a few ke& statistics/ *ccording to the
,ational 6uilding 7rgani5ation %,67(, the total demand for housing is estimated
at 2 million units per &ear and the total housing shortfall is estimated to be 1?/4
million units, of which 12/A million units is from rural areas and /4 million
units from urban areas/ 0he housing industr& is the second largest emplo&ment
generator in the countr&/ Bt is estimated that the budgeted 2 million units would
lead to the creation of an additional 10 million man'&ears of direct emplo&ment
and another 1! million man'&ears of indirect emplo&ment/
Faving identified housing as a priorit& area in the ,inth Give -ear 8lan %1??A'
2002(, the ,ational Fousing 8olic& has envisaged an investment target of $s/
1,!00 billion for this sector/ Bn order to achieve this investment target, the
>overnment needs to make low cost funds easil& available and enforce legal and
regulator& reforms/
BUIN! OB"!CTI#!:
$
0he primar& ob=ective of FDG: is to enhance residential housing stock in the
countr& through the provision of housing finance in a s&stematic and professional
manner, and to promote home ownership/ *nother ob=ective is to increase the flow
of resources to the housing sector b& integrating the housing finance sector with
the overall domestic financial markets//
OR%ANI&ATIONA' %OA':
FDG:1s main goals are to9
a( develop close relationships with individual households,
b( maintain its position as the premier housing finance institution in the
countr&,
c( transform ideas into viable and creative solutions,
d( provide consistentl& high returns to shareholders, and
e( to grow through diversification b& leveraging off the e)isting client base/
(
INTRODUCTION
B:B:B 6ank is BndiaJs second'largest bank with total assets of about $s/112,024
crore and a network of about 4!0 branches and offices and about 1A!0 *02s/
B:B:B 6ank offers a wide range of banking products and financial services to
corporate and retail customers through a variet& of deliver& channels and through
its specialised subsidiaries and affiliates in the areas of investment banking, life
and non'life insurance, venture capital, asset management and information
technolog&/ B:B:B 6ankJs e"uit& shares are listed in Bndia on stock e)changes at
:hennai, Delhi, Eolkata and 3adodara, the .tock E)change, 2umbai and the
,ational .tock E)change of Bndia +imited and its *merican Depositar& $eceipts
%*D$s( are listed on the ,ew -ork .tock E)change %,-.E(/
B:B:B 6ank was originall& promoted in 1??4 b& B:B:B +imited, an Bndian financial
institution, and was its wholl&'owned subsidiar&/ B:B:BJs shareholding in B:B:B
6ank was reduced to 4K through a public offering of shares in Bndia in fiscal
1??8, an e"uit& offering in the form of *D$s listed on the ,-.E in fiscal 2000,
B:B:B 6ankJs ac"uisition of 6ank of 2adura +imited in an all'stock amalgamation
in fiscal 2001, and secondar& market sales b& B:B:B to institutional investors in
fiscal 2001 and fiscal 2002/ B:B:B was formed in 1?!! at the initiative of the
<orld 6ank, the >overnment of Bndia and representatives of Bndian industr&/ 0he
)
principal ob=ective was to create a development financial institution for providing
medium'term and long'term pro=ect financing to Bndian businesses/ Bn the 1??0s,
B:B:B transformed its business from a development financial institution offering
onl& pro=ect finance to a diversified financial services group offering a wide
variet& of products and services, both directl& and through a number of subsidiaries
and affiliates like B:B:B 6ank/ Bn 1???, B:B:B become the first Bndian compan& and
the first bank or financial institution from non'Lapan *sia to be listed on the
,-.E/
*fter consideration of various corporate structuring alternatives in the conte)t of
the emerging competitive scenario in the Bndian banking industr&, and the move
towards universal banking, the managements of B:B:B and B:B:B 6ank formed the
view that the merger of B:B:B with B:B:B 6ank would be the optimal strategic
alternative for both entities, and would create the optimal legal structure for the
B:B:B groupJs universal banking strateg&/ 0he merger would enhance value for
B:B:B shareholders through the merged entit&Js access to low'cost deposits, greater
opportunities for earning fee'based income and the abilit& to participate in the
pa&ments s&stem and provide transaction'banking services/ 0he merger would
enhance value for B:B:B 6ank shareholders through a large capital base and scale
of operations, seamless access to B:B:BJs strong corporate relationships built up
over five decades, entr& into new business segments, higher market share in
various business segments, particularl& fee'based services, and access to the vast
*
talent pool of B:B:B and its subsidiaries/ Bn 7ctober 2001, the 6oards of Directors
of B:B:B and B:B:B 6ank approved the merger of B:B:B and two of its wholl&'
owned retail finance subsidiaries, B:B:B 8ersonal Ginancial .ervices +imited and
B:B:B :apital .ervices +imited, with B:B:B 6ank/ 0he merger was approved b&
shareholders of B:B:B and B:B:B 6ank in Lanuar& 2002, b& the Figh :ourt of
>u=arat at *hmedabad in 2arch 2002, and b& the Figh :ourt of Ludicature at
2umbai and the $eserve 6ank of Bndia in *pril 2002/ :onse"uent to the merger,
the B:B:B groupJs financing and banking operations, both wholesale and retail,
have been integrated in a single entit&/
1+
,INANC!-./AT IT I
Ginance is an evolutionar& concept having bearance with changes in economic
conditions and organi5ational forms of business units/ 0here have been
different views in this regard/
The Oxford Dictionary e012ains it as 3the 4ana5e4ent o6 4one78.

<hile the Websters views it as the science or stud& of management of funds/
7n the whole finance is a bod& of facts, principles and theories dealing with
raising, using and controlling of funds/
COR9ORAT! ,INANC! - 4eanin5 : de6inition:
:orporate Ginance can be defined as the process of raising, providing and
administering of mone&Mfunds to be used in a corporate enterprise/

Wheeler defines :orporate Ginance as Nthe business activit&, which is
concerned with the ac"uisition and conservation of capital in meeting the
financial needs and overall ob=ectives of business enterprise/O
11

*ccording to Guthman & Dougall N6usiness finance can be broadl& defined
as the activit& concerned with the planning, raising, controlling and
administering the funds used in the business/O

0herefore, the scope of :orporate Ginance is so wide as to cover the financial
activities of a business enterprise right from its inception to its growth and
e)pansion and in some cases to its winding up also/
IM9ORTANC!:
0he knowledge of the discipline of :orporate Ginance is important not onl& to
the practicing managers, but also to others who deal with a corporate
enterprise, such as investors, lenders, bankers, creditors etc as there is alwa&s a
scope for the management to manipulate and Pwindow dress1 the financial
statements/
Investors
0he investors need to know the basics of :orporate Ginance to select the best
option of investment, with high and regular returns/
12
Management
2anagement primaril& functions towards the ma)imi5ation of the growth of
the business and this can be materiali5ed if the management possesses sound
knowledge of the mechanism of :orporate Ginance etc//
,INANC! ,UNCTION:
Ginance Gunction is the most important of all business functions/ Bt remains a
focus of all activities/ Bt is not possible to substitute or eliminate this function
because finance forms the backbone of ever& business/ 0he need for mone& is
continuous/ Bt starts with the setting up of an enterprise and remains at all
times/ 0he development and e)pansion of business rather needs more
commitment for funds/ 0he sources of funds will be selected in relation to the
implications attached with them/ 0he mone& raised demands repa&ment and
hence the best possible utili5ation is necessar&/ 0he management should have
an idea of using the mone& profitabl&/ 0he inflows and outflows of funds
should be properl& matched/
13
CO9! O, ,INANC! ,UNCTION:
,inan;e ,<n;tion
$eccuring Gunctions ,on $ecurring functions *dvisor& Gunctions
Estimating .electing +i"uidit& 8roper
Ginancial .ource of 2aintenance #se of
$e"uirements Ginance .urpluses
Deciding .electing Bmplementing $outine
:apital 8attern of Ginancial Gunctions
.tructure Bnvestment :ontrols $ecording
*nd
$eporting of
*ccounting
Bnformation
14
COR9ORAT! %O#!RNANC!
As de6ined b7 the Instit<te o6 Chartered A;;o<ntants o6 India:
N:orporate >overnance s&stem is its embedded confirmation of values, ethics
and appropriate and e)pected behaviour which provide the coordinates for the
organisation1s performance of its role as a societal entit&, in all its aspects/ *
code of :orporate >overnance makes e)plicit both the auditable and desirable
aspects of such a configuration/O
Ob=e;ti>e:
0he fundamental ob=ective of :orporate >overnance is enhancement in the
value of longtime shareholder while at the same time protecting the interest of
other stakeholders/ :orporate >overnance includes strategic planning and
leadership and organi5ation design/
0he :ompanies *ct, 1?! is the main instrument for improving :orporate
>overnance/ 3arious new amendments have been made in the *ct, at different
times for better survival of organisations in the corporate world/ 0he recent and
most important ones are9
15
!C 21( : Dire;tor?s Res1onsibi2it7 tate4ent
0his .ection sa&s that in order to increase the accountabilit& of the Directors
towards the functioning of an organi5ation, a Director1s $esponsibilit&
.tatement shall be included in the $eport of the 6oard of Directors %67D(
in the *nnual $eport of the compan&/
!C 2*2A : A<dit Co44ittees
Ever& compan& having a paid'up share capital of $s/ ! crores and above
shall have an *udit :ommittee, with 3 Directors, two'thirds of whom will
be independent Directors/
!C 3)3A : Co412ian;e Certi6i;ation
:ompanies with a paid'up share capital of $s/ 10 lakhs and above without a
full time .ecretar&, shall file with the $egistrar of companies, a :ompliance
:ertificate from a .ecretar& in whole time practice and a cop& of it shall be
attached with the Directors1 $eport/
Bn addition to that, there were a few more amendments to the listing
agreements under :lause 4? of the *ct, based on the recommendations of
the :ommittee on :orporate >overnance constituted b& the .ecurities
E)change 6oard of Bndia%.E6B(/
1$
BOARD O, DIR!CTOR9 0he :ompan& shall have at least !0K non'
e)ecutive Directors and the rest, e)ecutive Directors/
A<dit Co44ittees9 0he :ompan& should have an independent *udit
:ommittee with an independent Director as :hairman/
Re4<neration o6 Dire;tors9 0here should be ade"uate disclosure of the
remuneration package to Directors/
Board 4eetin5s and 1ro;ed<res9 0here should be atleast 4 6oard meetings
after ever& possible 4 months and so on and so forth/
1(
ABN AMRO?s COR9ORAT! %O#!RNANC! INC'UD!:
3.e are ;ontin<o<s27 enhan;in5 o<r ;or1orate 5o>ernan;e to ens<re the
hi5hest standards o6 trans1aren;7 and a;;o<ntabi2it7.8
:orporate governance *6, *2$7 views corporate governance as the wa& it
conducts relations between shareholders, .upervisor& 6oard, 2anaging 6oard and
emplo&ees/ Gor *6, *2$7, good corporate governance is critical to their
strategic goal of creating sustainable long'term value/ .ound corporate governance
is vital for their stakeholders 4 shareholders, clients, emplo&ees, suppliers and
societ& at large/
Bn recent &ears, corporate governance has taken center stage in public debate about
the nature and behaviour of companies/ *6, *2$7 has closel& followed and
participated in national and international initiatives to improve corporate
governance/ 0he& are committed to implementing these initiatives over and above
merel& meeting legal obligations because the& believe that compl&ing with the
re"uirements of the global business communit& is in the interests of the bank and
its shareholders/
*6, *2$7 is characteri5ed b& a two'tier s&stem of corporate governance,
comprising one bod& composed solel& of non'e)ecutive directors %the .upervisor&
6oard( and one bod& composed solel& of management %the 2anaging 6oard(/
1)
Each 6oard must be independent from the other 4 no overlapping membership is
permitted/ 0he .upervisor& 6oard has the legal dut& of supervising the conduct
and policies of the 2anaging 6oard, as well as the compan&1s general affairs/ Bn
addition, the .upervisor& 6oard shall assist the 2anaging 6oard with advice/ Bn
performing their duties, members of the .upervisor& 6oard must consider the
interests of the compan& and its business rather than the interests of an& particular
stakeholder/ 2embers of the .upervisor& 6oard are not on the compan&1s pa&roll,
but receive an annual remuneration as a member of the board/ 0he *udit
:ommittee and the ,omination ; compensation :ommittee are sub'committees of
the .upervisor& 6oard/ 0he 2anaging 6oard makes polic& and manages the
compan& da&'to'da&/
8ublic debate about the nature and behaviour of the companies has paid more
attention in recent &ears to shareholders as stakeholders/ ,ew emphasis has been
placed on the concept of shareholder value and on measures, which will reinforce
the involvement, and influence of shareholders/ 0he underl&ing belief is that
focusing on sustainable long'term value creation for shareholders also implies a
proper balance with, and attention to, the needs of other stakeholders/ *6, *2$7
has been in the forefront of these developments and in 2000 the& announced that
the& would benchmark their performance in creating shareholder value against that
1*
of a published list of peer banks/ 2a=or business initiatives and restructurings have
been undertaken with this goal in mind/
*6, *2$7 is a .ecurities and E)change :ommission registered compan& with a
listing on the ,ew -ork .tock E)change/ 0he& are therefore sub=ect to #.
securities laws, including the .arbanes'7)le& *ct, which was passed into law in
2002 to restore investor confidence in the wake of several ma=or corporate scandals
and collapses/ 0he *ct is wide ranging and includes provisions affecting
disclosures b& public companies and corporate governance/ 0he integrit& of
management and auditors is at the heart of the .arbanes'7)le& *ct/ 0he *ct
re"uires listed companies to have an audit committee composed of independent
directors/ Bt also promotes auditor independence b& prohibiting auditors from
providing certain non'audit services whilst conducting audits/ *6, *2$71s
e)isting oversight and corporate governance practices in man& respects full&
honour the spirit and re"uirements of the .arbanes'7)le& *ct reforms/ *6,
*2$7 has long had an *udit :ommittee in place, which it believes is
independent and intends, as the .arbanes'7)le& *ct re"uirements come into force,
to maintain this independence/ *6, *2$71s 2anaging 6oard is committed to
implementing measures, which will promote investor confidence and market
integrit&/ Bn response to the .arbanes'7)le&*ct, *6, *2$7 has instituted a
Disclosure :ommittee that formali5es the tasks and disciplines alread& responsible
for ensuring the accurac& and completeness of information disclosed to the market/
2+
0he members of the Disclosure :ommittee include the 8rincipal *ccounting
7fficer %:hairman(, the Fead of >roup +egal ;:ompliance, the Fead of Bnvestor
$elations, the Fead of >roup *udit, the Fead of >roup $isk 2anagement
$eporting and, as needed, persons from other parts of the compan&/ 0he& are
committed to compl&ing with the law and regulations in all countries in which the
bank operates/ #pon enactment of new laws and regulations, such as those
resulting from the .arbanes'7)le& *ct, the bank will ad=ust its corporate
governance to ensure full compliance/
*6, *2$7 6ank ,/3/ has limited liabilit& incorporated under the laws of the
,etherlands and sub=ect to the Dutch +arge :ompan& $ules *6, *2$7 takes
the view that it is essential to have a corporate governance structure which is
transparent and in accordance with international standards/ 0he >eneral 2eeting of
.hareholders, is proposed to be held at the end of A1ri2 ever& &ear/
21
ABN AMRO is ;o41rised o6 the 6o22o@in5:
U9!R#IORA BOARB:
:andidates recommended for appointment or reappointment on the
.upervisor& 6oard should meet the criteria of the profile/ Bn order to
ensure the .upervisor& 6oard1s independence, individuals emplo&ed b& the
Folding or an affiliated compan& cannot be appointed as .upervisor&
6oard members.
0he :hairman of the .upervisor& 6oard should be notified if an
interest of a member of the .upervisor& 6oard conflicts with that of the
compan&/
0he .upervisor& 6oard of *6, *2$7 has 11 members/
0he board appoints a :hairman and 3ice :hairman, and the *udit
:ommittee and the ,omination ; :ompensation :ommittee, from among
its members/
22
MANA%IN% BOARD:
0he members of the 2anaging 6oard collectivel& manage the compan&
and are responsible for its performance/ 0he& are collectivel& and
individuall& accountable for all decisions taken b& the 2anaging 6oard/
0he management of the .6#s and the :orporate :entre is delegated to
E)ecutive :ommittees/ 0he E)ecutive :ommittees consist of one or more
2anaging 6oard members and one or more .E38s and E38s/
0he :hairman of the 2anaging 6oard leads the 6oard in its overall
management of the compan& to achieve its performance goals and
ambitions/
0he :hairman is the main point of liaison with the .upervisor& 6oard/
0he :hief Ginancial 7fficer is responsible for supporting the :hairman in
managing the compan& and for the financial affairs of the compan&/
23
,INANC! ,UNCTION
,inan;e Ro2es:
%a( 2anagement of financial resources for meeting the bank1s programmes of
operations and capital e)penditure including investment of surplus fund, if
an&/
%b( Establish and maintain a s&stem of financial scrutin& and internal checks
and render advice on financial matters including e)amination of feasibilit&
studies and detailed pro=ect reports/
%c( :arr& out periodical M special studies with a view to control costs, reduce
e)penditure, econom& in administrative e)penditure, improve efficienc&
to ma)imi5e profitabilit& of the compan&/
%d( 2aintain the financial accounts, cost accounts and other relevant books
and records in accordance with the various statutor& and other
re"uirements/
%e( *dvise on corporate cash planning, credit polic& and pricing policies of
the organi5ation/
%f( Ensuring that the compan& acts in all financial and accounting matters as
per approved policies/
24
,inan;ia2 4issions:
%a( 0o provide high "ualit& financial staff support for decision'making and
control to all levels of management to enable the achievement of overall
corporate ob=ectives and goals/
%b( 0o pla& a lead role in scanning the domestic and international financial
environment, formulation and implementation of all financial policies and
plans for different spans consistent with and conducive to the business
plans for e)pansion, diversification, and productivit&/
%c( 0o maintain, review and update all relevant accounting records, s&stems
and procedures for discharging the fiduciar& responsibilities and enabling
compliance with statutor& obligations/
%d( 0o inculcate financial awareness, cost benefit attitudes and s&stem
orientation in the entire organi5ation/
%e( 0o develop the human resources, s&stems and techni"ues of finance for
continuing innovation and contribution towards corporate e)cellence/
25
,inan;ia2 Ob=e;ti>es and %oa2s:
%a( 0o ensure ade"uate returns on capital emplo&ed and maintain a reasonable
annual dividend on its e"uit& capital/
%b( 0o ensure ma)imum econom& in e)penditure b& inculcating cost
consciousness in all departments/
%c( 0o develop long term corporate plans to provide ade"uate growth of the
activities of the organi5ation/
%d( 0o continue an effort in bringing reduction in the cost b& means of
s&stematic cost control measures/
%e( 0o monitor capital e)penditure to ensure completion within stipulated
time and cost/
%f( 0o ensure optimum utili5ation and efficient management of funds/
2$
ACCOUNTIN% 9O'ICI!:
%enera2
0he financial statements have been prepared in conformit& with generall& accepted
accounting principles/ <here necessar&, the amounts reported in the financial
statements are based on estimates and assumptions/ Bn addition, the annual report
includes an anal&sis of e"uit& and results according to accounting principles
generall& accepted in Bndia/ %>**8(/
Chan5es in a;;o<ntin5 1o2i;ies
0he cost of pensions and other post'retirement benefits will be recogni5ed in
accordance with the relevant Bndian accounting standards/ #nder this method of
accounting, calculations ma& be based on long'term assumptions for both pension
commitments and the return on the invested capital of the pension fund, with
variances between estimated and actual figures being spread over a large number
of &ears/
2(
Basis 6or in;2<sion o6 6inan;ia2 instr<4ents
* financial instrument is accounted for as an asset or liabilit& from the time the
respective contractual rights or obligations accrue to the compan&/ <henever this
ceases to be the case, a financial instrument is no longer recogni5ed in the balance
sheet/ Bf *6, *2$7 has the right on the grounds of legal or contractual
provisions and the intention to settle financial assets and liabilities net or
simultaneousl&, the& are netted off in the balance sheet/
Basis o6 ;onso2idation
0he consolidated financial statements incorporate the assets, liabilities, revenues
and e)penses of *6, *2$7 Folding ,/3/, its subsidiaries and other group
companies that form an organi5ational and economic entit& with it/ 2inorit&
interests in both e"uit& and results of subsidiaries and other group companies are
stated separatel&/
C<rren;7 trans2ation
*ssets and liabilities denominated in foreign currencies and financial instruments
hedging these assets and liabilities are translated into euros at the spot rates of
e)change prevailing at balance sheet date/ 0ranslation differences are taken to the
income statement/ <ith the e)ception of capital investments in h&per'inflationar&
2)
countries, translation differences on capital investments in foreign branches,
subsidiaries and participating interests, including retained profit, are accounted for
in shareholders1 e"uit& together with the results from related hedging instruments,
after allowing for ta)ation/ $esults on transactions denominated in foreign
currencies are translated at the rates prevailing at transaction date or, insofar as
accruals and deferrals are involved, on the last da& of the month to which the
results relate/
#a2<ation and deter4ination o6 res<2ts
*ssets and liabilities are recorded at cost, less an& allowance deemed necessar&/
0he effects of transactions and other events are recogni5ed when the& occurI
revenues and e)penses are recogni5ed in the &ear to which the& relate/
8remiums and discounts are accounted for in prepa&ments and accrued income or
accruals and deferred income respectivel&, and are attributed to the accounting
periods throughout the remaining terms of the underl&ing items/
E)cept for items forming part of the trading portfolio, interest'earning and interest'
bearing securities on which a large part or all of the interest receivable or pa&able
is settled on redemption are included at either purchase price or discounted value
on issue plus accrued interest/
2*
<here financial instruments are used to hedge risks associated with designated
assets or liabilities, the valuation and determination of results on these instruments
are effected in accordance with the policies applied to the hedged items/
>ains or losses on the earl& termination of a hedge are recogni5ed as assets or
liabilities and amorti5ed over the remaining terms of the hedged positions/ <here
financial instruments are used to hedge risks associated with designated assets or
liabilities and the hedged assets or liabilities are sold or terminated, such financial
instruments no longer "ualif& as hedges/
<here loan'related fees e)ceed initial e)penses, the e)cess is accounted for as
interest in the period concerned/ *c"uisition commission paid b& the life insurance
subsidiar& to third parties and the banking operation are capitali5ed as initial
e)penses and amorti5ed/
E)penses involved in the issuance of ordinar& and preference shares are charged to
shareholders1 e"uit&/
'oans
+oans are generall& shown at the principal amount/ +oans are classified as doubtful
as soon as there is an& doubt about the borrower1s capacit& to repa& the principal/
0he allowances for consumer loans portfolio is determined on a portfolio basis
with a specific provision for each product being determined b& the si5e of the
3+
portfolio and historical loss e)perience/ 0he allowances are recogni5ed in
provision for loan losses in the income statement/
Doubtful loans are not written off until it is clear that repa&ment of principal can be
ruled out/
0he fund for general banking risks aims to cover general risks related to credits
and other banking activities/ 0he related deferred ta) assets are deducted from the
fund/
Tradin5 a;ti>ities
.ecurities held in the trading portfolios are stated at market value/ Debentures of
*6, *2$7 group companies, ac"uired as part of trading activities, are stated at
the lower of market value and purchase price/ Goreign e)change contracts, stock,
bond, currenc& and other options, as well as interest rate contracts such as interest
rate swaps and forward rate agreements, are stated at market value/ 0he aggregate
market value of these contracts is included in other assets or other liabilities/ >ains
or losses resulting from the method of valuation described are recogni5ed in the
income statement in results from financial transactions/
In>est4ents
Bnterest'earning securities %other than securities on which a large part or all of the
interest is settled on redemption( held in the investment portfolios are stated at
redemption value/ .hares held in these portfolios are included at market value,
31
with changes in value, net of ta), reflected in shareholders1 e"uit&/ Bf the
revaluation reserve formed in this manner on a portfolio basis is insufficient to
absorb diminutions in value, the& will be charged to the income statement in value
ad=ustments to financial fi)ed assets/ $esults on sales are credited to the income
statement in the &ear the investments are sold/ ,et capital gains on interest'bearing
securities realised prior to redemption date in connection with replacement
operations are recogni5ed as interest over the remaining average portfolio duration/
Bnvestments which are held under insurance contracts for the account and risk of
polic&holders are carried at market valueI changes in the value of these
investments are accounted for as other revenue %profits or losses of insurance
companies(/
hares as 1art o6 >ent<re ;a1ita2 a;ti>ities
E"uit& investments, i/e/ shares ac"uired as part of venture capital activities, are
stated at purchase price or sustained lower market value/ :hanges in value are
reflected in the income statement/
9arti;i1atin5 Interest
8articipating interests in whom *6, *2$7 or one of its subsidiaries has a
significant influence on commercial and financial polic& are stated at net asset
value determined inconformit& with the policies applied in these financial
32
statements/ Bn accordance with these policies, movements in net asset value are
recorded in shareholders1 e"uit&, such as revaluations and goodwill, or in the
income statement/ 0a) pa&able on distributions is taken into account at the moment
of the decision to make a distribution/ >oodwill arising from the ac"uisition of
participating interests is charged to shareholders1 e"uit&/ 7ther participating
interests, consisting principall& of e"uit& investments in companies in related lines
of business, are shown either at market value at balance sheet date/ 2ovements in
the value of participating interests on which the bank does not e)ercise an
influence are recorded, net of ta), in shareholders1 e"uit&/
Bf the revaluation reserve formed in this manner for each participating interest is
insufficient to absorb diminutions in value, such diminutions will be charged to the
income statement in value ad=ustments to financial fi)ed assets/ 8ropert& and
e"uipment, 8remises used in operations, including land, are stated at current value
based on replacement cost/ 0hese current values are estimated on a rolling basis b&
e)ternal appraisers, whereb& each &ear at least 10K of the bank1s buildings is
appraised/ 0he value of larger fittings is estimated once ever& five &ears/ 6uildings
and fi)tures and fittings are full& depreciated b& the straight'line, method over their
estimated useful life, with a ma)imum of fift& &ears/ 2ovements in value, net of
ta), are credited or charged to 8rovisions, 8ension or other retirement plans have
been established for the emplo&ees/ 2ost of these plans are administered b&
separate pension funds or third parties/
33
0he obligations are regarded as own obligations of *6, *2$7, irrespective of
whether these are administered b& a pension fund or in some other manner/
3iewed against this background, the nature and substance of the plans are decisive
for their treatment in the financial statements/ Bn this respect, a distinction is made
between defined contribution plans and defined benefit plans/
Defined benefit plan pension obligations are calculated in accordance with the
pro=ected unit credit method of actuarial cost allocation/
#nder this method, the present value of pension and other emplo&ee benefit
obligations is determined on the basis of the number of active &ears of service up
to balance sheet date, the estimated salar& scale at the time of the e)pected
retirement date and the market rate of interest on high "ualit& corporate bonds/
0o determine the pension costs, the e)pected return on the plan assets is included
in the calculation/ Differences between the e)pected and actual return on the plan
assets, as well as actuarial changes, are onl& recorded in the income statement if
the total of these accumulated differences and changes e)ceeds a bandwidth of
10K of the largest of obligations under the plan or the fair value of the related plan
assets/ 0he part that e)ceeds the bandwidth is taken to the income statement over
the members1 remaining &ears of service/ *dditions in defined benefit obligations
resulting from revised plans regarding prior service periods %past service cost( are
also not recogni5ed immediatel& in the period these benefits are vested but taken to
the income statement over the members1 remaining &ears of service/ *n&
34
differences thus calculated between the pension costs and the contributions pa&able
are accounted for as provision or prepa&ments/ Bf the accumulated benefit
obligation %the defined benefit obligation without considering future salar&
increases( e)ceeds the fair value of the plan assets of the pension fund, an
additional liabilit& %provision for pension obligations( ma& be re"uired/ 0his will
be the case if this e)cess is greater than the provision for pension obligations
alread& accounted for, taking into account the method described above/ Bf an
additional provision for pension obligations is recogni5ed, an e"ual amount, but
not to e)ceed the amount of unrecogni5ed prior service cost, is recogni5ed as an
intangible asset/ *n& amount not recogni5ed as an intangible asset will be arged to
shareholders1 e"uit&/ 7bligations relating to the earl& retirement of emplo&ees are
treated in this conte)t as pension obligations/
Ta0es
Bn determining the effective ta) rate, all timing differences between pre'ta) profit
determined on the basis of *6, *2$7 accounting policies and the ta)able
amount in accordance with ta) legislation, are taken into account/ Deferred ta)
assets and liabilities are discounted to their present value on the basis of the net
interest/ Deferred ta) assets are accounted for onl& if there is sufficient assurance
about their collectibilit&/ 0he addition to or withdrawal from the fund for general
banking risks is taken into account when determining the effective ta) rate/
35
,INANCIA' ANA'AI O, DI,,!R!NT IT!M IN T/!
BA'ANC! /!!T
1. Cash
0his item includes legal tender and demand deposits with central banks in
countries in which the bank has a presence/
2. hort-dated 5o>ern4ent 1a1er
0his item includes securities issued b& public authorities, such as treasur& paper,
with original terms of two &ears or less, provided the& can be refinanced with a
central bank/
3. Banks BassetsC
0his item includes receivables, including professional securities transactions, from
credit institutions, central banks and multilateral development banks not alread&
recogni5ed in cash/
3$
.ecurities receivables are included in interest'earning securities or shares/
4. 'oans and ;redit risk
0his item includes amounts receivable in connection with loans, including
professional securities transactions, insofar as these are not recogni5ed in the banks
item/
.ecurities receivables are included in interest'earning securities or shares/
Bn granting facilities and loans, the bank incurs a credit risk, i/e/ the risk that the
receivable will not be paid/ 0his primaril& concerns the balance sheet items banks,
loans and interest'earning securities and off'balance sheet items/ :oncentration of
credit risk could result in a material loss for the bank if a change in economic
circumstances were to affect a whole industr& or countr&/
5. e;<rities
0he balance sheet items short'dated government paper, interest'earning securities
and shares include the investment portfolios, the trading portfolios, securities
receivables such as treasur& paper and commercial paper, and e"uit& participations/
Bnterest'earning securities forming part of an investment portfolio, which
principall& consist of central government bonds, serve as a li"uidit& buffer among
others/ 0he bank attempts to ma)imi5e the return on these instruments through a
3(
polic& of active management/ E"uit& investments held on a long'term basis are
also included in the investment portfolios/
*s part of its securities brokerage activities, the bank also trades in *6, *2$7
shares/ Bn addition, shares were repurchased on the stock e)change in connection
with staff options granted, performance share plan and to cover positions with
clients/
B0E2. 2++2 2++1
B,3E.02E,0 87$0G7+B7. 1,00,823 8?A
0$*DB,> 87$0G7+B7. 48,?! !1,32!
.F7$0'D*0ED >73E$,2E,0 8*8E$ 1,1?1 3,12
70FE$ 6*,E 8*8E$. 3,2? 3,2?!
70FE$ .E:#$B0BE. 3,??8 ,14!
70FE$ .F*$E. 1,1?0 ?03
EQ#B0- 8*$0B:B8*0B7,. 1,?! 1,A04
TOTA' !CURITI! 1D$1D131 1D52D455
$. 9arti;i1atin5 interests
0his item includes e"uit& participations held on a long'term basis for the purpose
of business operations/
(. Other assets and other 2iabi2ities
0hese items include those amounts, which are not of an accrued, or deferred nature
or which cannot be classified with an& other balance sheet item/ 0his concerns, for
e)ample, current ta) assets and current ta) liabilities, deferred ta) assets, an
3)
intangible asset on account of unrecogni5ed prior service pension cost, options,
servicing rights, precious metals and other goods, balances of pa&ment transactions
still to be settled, short securities positions and market value of interest rate and
currenc& contracts as part of trading activities/
). 9re1a74ents and a;;r<ed in;o4e and a;;r<a2s and de6erred in;o4e
0hese items include revenue and e)penses recogni5ed in the period under review
but whose actual receipt or pa&ment falls in a different period, as well as the total
net difference between contract rates and spot rates on foreign e)change hedging
operations/
*. Banks B2iabi2itiesC
0his item comprises debts, including amounts on account of professional securities
transactions, to credit institutions, central banks and multilateral development
banks/
1+.Tota2 ;2ient a;;o<nts
0his item includes total client balances held in current accounts, savings accounts
and deposits, as well as debts on account of professional securities transactions and
non'subordinated private loans/
3*
11.9ro>isions2++2 2++1
0his includes, 8rovisions for deferred ta) liabilities, 8rovisions for pension
obligations, 8rovisions for contributions to health insurance after retirement,
Bnsurance fund liabilities/
Other 1ro>isions:
0he other staff provisions refer in particular to occupational disabilit& and other
benefits, e)cept earl& retirement benefits, pa&able to non'active emplo&ees/
8rovisions formed for staff benefit schemes due to restructuring are accounted for
as restructuring provisions/ Bnsurance fund liabilities include the actuarial reserves
and the premium and claims reserves of the groupJs insurance companies/
8rovisions are generall& long'term in nature/
0he e)pected return on investments regarding pension obligations is weighted on
the basis of the fair value of these investments/ *ll other assumptions are weighted
on the basis of the defined benefit plan obligations/ #nrecogni5ed service cost
refers to the additional pension obligations resulting from the lowering of the
retirement age to 2 &ears for the emplo&ees/
*ssumptions relating to movements in health care significantl& affect the amounts
disclosed for contributions to post'retirement health care/ *n increase of 1K in the
4+
assumed movement in the costs of health care would result in the accumulated
obligation for other post'retirement benefits/
12.,<nd 6or 5enera2 bankin5 risks
0he fund for general banking risks covers general risks associated with lending and
other banking activities/ 0he fund is net of ta) and forms part of tier 1 capitalI it is
maintained partl& in currencies other than the euro/
13.<bordinated debt
0his item includes subordinated debentures and loans/ Bt comprises debt
subordinated to all other current and future liabilities of *6, *2$7 Folding ,/3
as well as subordinated borrowings of consolidated participating interests/ 0he
average interest rate on subordinated debt was /2K/
14.Mat<rit7
.hort'dated liabilities and demand deposits are, generall& matched b& cash, assets,
that can be reali5ed, at short notice or lending operations as part of the interest rate
risk polic&/ 0he balance sheet is alread& presented in descending order of li"uidit&/
* number of items containing assets or liabilities with var&ing maturities are
anal&5ed in the following table/ 0his anal&sis does not include li"uid assets such as
cash and short'dated government paper and the bond investment portfolios, which
b& their nature can be reali5ed at short notice/ Bn ever& countr& in which *6,
41
*2$7 is active, li"uidit& satisfies the standards imposed b& the supervisor&
authorities/
15.Net ;o44issions
0his item includes revenue from securities brokerage, domestic and international
pa&ments, asset management, insurance, guarantees, leasing and other services/
*mounts paid to third parties are shown as commission e)pense/
1$.Res<2ts 6ro4 6inan;ia2 transa;tions
0his includes results from securities trading, foreign e)change dealing and
derivatives transactions/ 0he categor& other includes trading +D: debt securities,
currenc& translation differences on investments 4 other than those included in
tangible fi)ed assets 4 in branches, subsidiar& and participating interests in h&per'
inflationar& countries, results from private e"uit& positions as well as results from
transactions in connection with hedging of the foreign currenc& profit/
1(.Addition to the 6<nd 6or 5enera2 bankin5 risks
0his item includes the addition to or release from the fund, management1s intention
being to maintain the fund at a level e"ual to appro)imatel& 0/!K of risk'weighted
total assets/
1).#a2<e ad=<st4ents to 6inan;ia2 6i0ed assets
42
Ginancial fi)ed assets include the bond and e"uit& investment portfolios and
participating interests on which the bank does not e)ercise an influence/
Diminutions in value of the bond investment portfolio ma& relate to a permanent
deterioration of the debtor1s "ualit&/ 0hese diminutions in value and the
diminutions in value below the purchase price of shares and participating interests
on which no influence is e)ercised, together with amounts released in respect of
earlier diminutions in value, are included in this item/
1*.Minorit7 interests
0his item comprises the share of third parties in results from subsidiaries and other
group companies, as well as dividends on preferred stock issued b& subsidiaries/
2+.!arnin5s 1er ordinar7 share
6asic earnings per share are computed b& dividing net profit available to ordinar&
shareholders b& the weighted average number of ordinar& shares outstanding/
Diluted earnings per ordinar& share include the determinants of basic earnings per
ordinar& share and, in addition, the effect arising should all outstanding rights to
ordinar& shares are e)ercised/
43
RATIO ANA'AI
Introd<;tion
$atio anal&sis is an important means of e)pressing the relationship between two
numbers/ * ratio can be computed from an& pair of numbers to be useful/
0he techni"ues used in anal&5ing financial statements are comparative statements,
trend anal&sis, fund flow and cash flow anal&sis, cost volume'profit anal&sis and
ratio anal&sis/ 0he ratio anal&sis is one of the powerful tools of financial anal&sis/
Bt is the process of establishing and interpreting various ratios/ Bt is with the help of
ratios that the financial statements can be anal&5ed more clearl& which helps in
decision making/
* ratio is a simple arithmetical e)pression of the relationship of one number to
another/ Bt ma be defined as the indicated "uotient of two mathematical
e)pressions/
*ccording to the a;;o<ntant?s /andbook b7 .i0onD Ee22 and Bed6ord, a ratio
Nis an e)pression of the "uantitative relationship between two numbersO/
44
*ccording to Eoh2er, Na ratio is the relation, of the amount, a, to another, b,
e)pressed as the ratio of a to bI a9b%a is to b( I or as a simple fraction, integer,
decimal, fraction or percentage/O
Meanin5
$atio anal&sis is the techni"ue of calculating a number of accounting ratios from
the data or figures found in the financial statements, comparing the computed
accounting ratios with those of the previous &ears or with those of other concerns
engaged in similar line of activities or with those of standard or ideal ratios, and
interpreting the comparison i/e/ drawing conclusions from the comparison of the
accounting ratios/
Bn short, it is the techni"ue of interpretation of the financial statements with the
help of the accounting ratios derived from the financial statements/ 6asicall&, it is a
device to anal&5e and interpret the financial health of an enterprise/
/istor7
$atios were known and used from time immemorial/ 6ut the idea of using ratios as
a techni"ue for the anal&sis of the financial statements of business concerns were
suggested for the first time in 1?1? b& a >erman scholar, named *le)ander <all 4
45
who is considered to be the pioneer of ratio anal&sis/ .ince then ratio anal&sis has
come to be recogni5ed as a ver& useful tool of financial anal&sis/
0he use of ratio anal&sis as a financial tool has increased in the recent &ears/ Bt is
used for assessing the current and long'term financial soundness of a business
concern/ Bt is also used for anal&5ing the various aspects of operational efficienc&
and the degree of profitabilit& of a concern/
I%NI,ICANC! O, RATIO ANA'AI:
0he ratio anal&sis is one of the most powerful tools of financial anal&sis/ Bt is used
as a device to anal&se and interpret the financial health of enterprise/ Bt is not onl&
useful to the financial managers but also to the suppliers of goods on credit, the
financial institutions, the investors, the shareholders and also the management/
$atios have wide applications and are of immense use toda&/
Mana5eria2 <ses o6 ratio ana27sis
Uti2it7 to shareho2ders
Uti2it7 to ;reditors
Uti2it7 to e412o7ees
Uti2it7 to 5o>ern4ent
4$
Mana5eria2 <ses
i. /e21s in de;ision-4akin5
Ginancial statements are prepared primaril& for decision'making/ 6ut the
information provided in the financial statements is not an end in itself and
no meaningful conclusions can be drawn from these statements alone/
$atio anal&sis helps in making decisions from the information provided in
these financial statements/
ii. /e21s in 6inan;ia2 6ore;astin5 and 12annin5
8lanning is looking ahead and the ratios calculated for a number of &ears
work as a guide for the future/ 2eaningful conclusions can be drawn for
future from these ratios/ 0hus, ratio anal&sis helps in forecasting and
planning/
4(
iii. /e21s in ;o44<ni;atin5
0he financial strength and weakness of a firm are communicated in a more
eas& and understandable manner b& the use of ratios/ 0hus, ratios help in
communication and enhance the value of the financial statements/
iv. /e21s in ;ontro2
$atio anal&sis even helps in making effective control of the business/
.tandard ratios can be based upon proforma financial statements and
variations or deviation, if an&, can be found b& comparing the actuals with
the standards so as to take a corrective action at the right time/ 0he
weaknesses or otherwise, if an&, come to the knowledge of the
management, which helps in effective control of the business/

>. Other <ses
0here are so man& other uses of the ratio anal&sis/ Bt is an essential part of
the budgetar& control and standard costing/
Uti2it7 to shareho2dersFin>estors
*n investor in the compan& will like to asses the financial position of the
concern where he is going to invest/ Fis first interest will be the securit& of his
4)
investment and then a return in the form of dividend or interest/ +ong'term
solvenc& ratios will help of the concern/ 8rofitabilit& ratios, on the other hand,
will be useful to him in assessing the financial position determine profitabilit&
position/ $atio anal&sis will be useful to the investor in making up his mind
whether present financial position of the concern warrants further investment or
not/
Uti2it7 to ;reditors
0he creditors or suppliers e)tend short'term credit to the concern/ 0he& are
interested to know whether financial position of the concern warrants their
pa&ments at a specified time or not/ 0he concern pa&s short'term creditors out
of its current assets/ Bf the current assets are "uite sufficient to meet current
liabilities, then the creditor will not hesitate in e)tending credit facilities/
:urrent and acid'test ratios will give an idea about the current financial position
of the concern/
Uti2it7 to e412o7ees
0he emplo&ees are also interested in the financial position of the concern
especiall& profitabilit&/ 0heir wage increases and amount of fringe benefits are
related to the volume of profits earned b& the concern/ 8rofitabilit& ratios are
helpful in this case/
Uti2it7 to 5o>ern4ent
4*
>overnment is interested to know the overall strength of the industr&/ 3arious
financial statements published b& industrial units are used to calculate ratios for
determining short'term, long'term and overall financial position of the
concerns/ >overnment can base its future policies on the basis of financial
information available from various units/ 0he ratios ma& be used as indicators
of overall financial strength of public as well as private sector/
'i4itations o6 ratio ana27sis:
'i4ited <se o6 a sin52e ratio
* single ratio, usuall&, does not conve& much of a sense/ 0o make a better
interpretation a number of ratios have to be calculated which is likel& to
confuse the anal&st than help him in making an& meaningful conclusion/
'a;k o6 adeG<ate standards
0here are no well accepted standards or rules of thumb for all ratios which
can be accepted as norms/ Bt renders interpretation of the ratios difficult/
Chan5e o6 a;;o<ntin5 1ro;ed<re
5+
:hange in accounting procedure of a firm often makes ratio anal&sis
misleading, e/g/, a change in the valuation of methods of inventories, from
GBG7 to +BG7 increases the cost of sales and reduces considerabl& the value
of closing stocks which makes stock turnover ratio to be lucrative and an
unfavorable gross profit ratio/
.indo@ dressin5
Ginancial statements can easil& be window dressed to present a better picture
of its financial and profitabilit& position to outsiders/ Fence, one has to be
ver& careful in making a decision from ratios calculated from such financial
statements/ 6ut it ma& be ver& difficult for an outsider to know about the
window dressing made b& a firm/
9ersona2 bias
$atios are onl& means of financial anal&sis and not an end in itself/ $atios
have to be interpreted and different people ma& interpret the same ratio in
different wa&s/
In;o41arab2e
,ot onl& industries differ in their nature but also the firms of the similar
business differ in their si5e and accounting procedures, etc/ it makes
comparison of ratios difficult and misleading/ 2oreover, comparisons are
made difficult due to differences in definitions of various financial terms
used in the ratio anal&sis/
51
9ri;e 2e>e2 ;han5es
<hile making ratio anal&sis, no consideration is made to the change in price
levels and this makes the interpretation of ratios invalid/
Ratios no s<bstit<te
$atio anal&sis is merel& a tool of financial statements/ Fence, ratios become
useless if separated from the statements from which the& are computed/
C'AI,ICATION O, RATIO:
Ratios
%*( %6( %:(
Traditiona2 C2assi6i;ation ,<n;tiona2 C2assi6i;ation i5ni6i;an;e Ratio
Or or or
tate4ent Ratios C2assi6i;ation A;;ordin5 Ratios A;;ordin5
to Tests

52
1/ 6alance .heet $atios 1/ +i"uidit& $atios 1/ 8rimar& $atios
or 2/ +everage $atios 2/ .econdar&
8osition .tatement $atios 3/ *ctivit& $atios
4/ 8rofitabilit& $atios
2/ 8rofit and +oss *ccount $atios
or
$evenueMBncome .tatement $atios
3/ :ompositeM2i)ed $atios
or
Bnter .tatement $atios
N!T 9RO,IT RATIO :
0he net profit ratio helps in determining the efficienc& with which affairs of the
business are being managed/ *n increase in the ratio over the previous period
indicates improvement in the operational efficienc& of the business/ 0he ratio is
thus an effective measure to check the profitabilit& of the business/
9ro6it Be6ore Ta0 as H a5e o6 Ca1ita2 !412o7ed:
9arti;<2ars 2++2 2++1 2+++
8rofit 6efore 0a) %*( 3,A13 3,13 4,A2!
:apital Emplo&ed %6( 10,A81 11,A8A 12,!23
Ratio BAFBC 34.44 3+.$5 3(.(3
53
0
10
20
30
40
P
E
R
C
E
N
T
A
G
E
2002 2001 2000
YEARS
0here has been a continuous change in the ratio of 8rofit 6efore 0a) to :apital
Emplo&ed as shown from 2000 to 2002/ Bn 2000 it was 3A/A3K, in 2001 it dropped
to 30/!K and again in 2002 it rose to 34/44K/
0he 8rofit before 0a) has increased with a significant rise of 3/A?K, which proves
the operational efficienc& of *6, *2$7 6ank over the previous &ear/ 0he rise in
the 8rofit 6efore 0a) is mainl& due to the decrease in the overall E)penses of the
organi5ation/ *lso the increased other revenues has resulted in higher profits in G-
2002/
0he significant rise in 8rofits coupled with the reduced :apital 6ase has resulted in
a significant increase in the ratio of 8rofit 6efore 0a) to :apital Emplo&ed/
54
9ro6it A6ter Ta0 as H a5e o6 Ca1ita2 !412o7ed:

9arti;<2ars 2++2 2++1 2+++
8rofit *fter 0a) %*( 2,20A 3,320 2,4?8
:apital Emplo&ed %6( 10,A81

11,A8A 12,!23
Ratio BAFBC 15.13 1*.($ 1*.*5
0
5
10
15
20
P
E
R
C
E
N
T
A
G
E
2002 2001 2000
YEARS
RATIO
55
0he same rise in the ratio of 8rofit 6efore 0a) to :apital Emplo&ed is again
brought out b& the ratio of 8rofit *fter 0a) to :apital Emplo&ed, which has
decreased from 1?/AK in the first &ear to 1?/AK in the second &ear and again
decreased to 1!/13K in the third &ear/
!arnin5s 1er hare
9arti;<2ars 2++2 2++1 2+++
!arnin5s 1er hare BRs.C 1.3* 2.1+ 1.$3
0
0.5
1
1.5
2
2.5
E
A
R
N
I
N
G

P
E
R

S
H
A
R
E
2002 2001 2000
YEARS
EARNINGS
PER SHARE
0here has been a fluctuation in the Earnings 8er .hare of the compan& over the
past few &ears/ 0he earnings per .hare was $s/1/3 in 2000 which rose to $s/2/10
5$
in 2001, but again reduced to $s/1/3? in the G- 2002'03 over $s/1/A per share in
the G- 2001'02/
Di>idend 1er share
9arti;<2ars 2++2 2++1 2+++
DB3BDE,D 8E$ .F*$E 0/?0 0/?0 0/?0
0
0.1
0.2
0.3
0.4
0.5
0.6
0.7
0.8
0.9
R
A
T
I
O
2002 2001 2000
YEARS
DIVIDEND PER
SHARE
#nlike the :ompan&1s E8., its dividend per share is constant for the financial
&ears 2000 to 2002/ 0he dividend per share has been $s/0/?0 per $s/10M' share
5(
from the 2000 to 2002 depicting that it is a feasible choice for investors/ * constant
dividend per share is dependable and also shows a good trend for the investors to
invest their mone& into the business/
BA'ANC! /!!T RATIO:
Net@orth o6 the Co41an7:
0he ,etworth of the :o/ comprises of the .hare :apital plus the $eserves ;
.urplus less the 0reasur& .tock /
9ARTICU'AR 2++2 2++1 2+++
.F*$E :*8B0*+ 1,A04 1,AA 1,A
$E.E$3E. ?,202 10,233 10,88
+E..,0$E*.#$- .07:E 12! 123 21
TOTA' N!T .ORT/ 1+D()1 11D()( 12D523
5)
9500
10000
10500
11000
11500
12000
12500
13000
N
E
T

W
O
R
T
H
2002 2001 2000
YEARS
NET WORTH
0he ,etworth of the compan& has fallen considerabl& during the last 3 financial
&ears/ Bn G- 2002 the reserves decreased b& $s/ 1,00 million over that of G-
2001/ *lso in G- 2001 the same has decreased b& $s/ A3 million to that of G-
2000/ 0his decrease is due to the fluctuating profits which are not contributing to
the reserves, which is reducing each &ear/
INT!R9R!TATION O, /D,C BANE 'IMIT!D
,INANCIA' R!U'T
FDG: 6ank has placed itself to the top position in its performance during the
financial &ear 2002'03/ its 6alance'.heet si5e has rounded up at $s/30,000 crores
this &ear/ 0he growth grew up b& 131 per cent %K( during the "uarter ended
.eptember 30, 2003/ Bn the wholesale front there has been a consistent growth in
the range of 10'1! percent/
5*
9ro6it and 'oss a;;o<nt I ,A 2++2-+3:
Gor the financial &ear ended 31 2arch 2003, the bank recorded health& growth in
both 8rofit ; +oss *ccount and 6alance .heet parameters/ ,et revenues %net
interest income plus other income( increased b& 3!/!K from $s/?2/! crores in
2001'2002 to $s/1304/1 crores in 2002'03/ ,et interest income %interest earned
less interest e)pended( increased b& $s/201/8 crores to $s/831/0 crores, driven b&
average asset growth of 2/AK and improvement of 14 basis points in net interest
margin, to 3/2K/ 7ther Bncome %non interest revenues( grew b& 42/0K to
$s/4A3/1 crores in 2002'03 and had three components/ :ommissions and fees,
which are earned from a wide range of retail, transactional and trade services,
increased b& 4AK to $s 241/8 crores/ 8rofits on sale of investments, which
represent, gains from the bank1s securities trading and debt distribution businesses
increased b& 2A/K to $s/ 132/! crores/ Goreign e)change and derivatives revenues
were up b& 48/8K to $s ?!/4 crores, driven b& higher customer trade volumes and
growth in the interest rate swaps business/
*s a result of a significant increase in infrastructural investments, geographical
e)pansion and new product roll'outs, operating e)penses as a proportion of total
revenues increased from 43/4K in 2001'02 to 4!/4K in 2002'03/ * ma=or portion
of the increase in e)penditure related to e)pansion of the retail asset, credit card
and merchant ac"uiring businesses and an increase in the number of branches and
*02s b& 3!K and !2K respectivel&/ Gor 2002'03, total loan loss provisions
$+
%general and specific( were $s/ 88/4 crores %$s 8!/8 crores in 2001'02( and
provisions for depreciation and amorti5ation of investments were $s !2/ crores
%$s 1?/2 crores in 2001'02( representing primaril& the amorti5ation of premia on
investments in the Pheld to maturit&1 categor&/ *fter providing for ta) of $s/183/3
crores %previous &ear $s/128/3 crores(, ,et 8rofit increased b& 30/!K to $s/38A/
crores for the &ear ended 2arch 31, 2003/ Earnings per share %E8.( increased b&
24/?K from $s/11/01 in 2001'02 to $s/13/A! in 2002'03/
Ba2an;e heet I Mar;h 31D 2++3:
Gor the &ear ended 2arch 31, 2003, deposits increased b& 2AK from $s/1A!4
crores to $s/223A crores/ 0he customer ac"uisition momentum, driven b& branch
e)pansion and the bank1s strateg& of providing its retail customers convenient and
affordable products delivered through multiple channels, continued to bear fruit
with savings account deposits increasing b& !8K from $s/2?!A crores to $s/43
crores/ *dvances grew b& A2/!K to $s/11A!! crores with total retail advances
constituting 2?K as of 2arch 31, 2003, as against 21K as at 2arch 31, 2002/ 0he
bank1s core customer assets %including advances, commercial paper, corporate
debentures, etc/( increased from $s/104!2 crores as of 2arch 31, 2002 to $s/144!0
$1
crores as of 2arch 31, 2003/ Bn addition, the bank held $s/210 crores of
investments in securities paper where the underl&ing assets were retail loan
receivables %for commercial vehicle, car and mortgage loans( and collaterali5ed
loan obligations/ 0otal customer assets %including securities( were therefore $s/
110 crores as of 2arch 31, 2003/ 0otal balance sheet si5e grew b& 28K from
$s/23A8A crores to $s/30424 crores/
J<arter27 9er6or4an;e:
Gor the "uarter ended 2arch 31, 2003, net revenues were 3A!/3 crores, up b&
2?/AK from $s/ 28?/4 crores in the corresponding "uarter ended 2arch 31, 2002/
,et interest income increased b& 32/?K to $s/ 24/4 crores, driven b& balance
sheet growth and a marginal improvement in spreads/ 7ther income grew b&
23/?K to $s/ 128/? crores, consisting of commissions of $s/ 1/? crores, profits on
sale of investments of $s/ 38/ crores and foreign e)change ; derivatives revenues
of $s 28/3 crores, as against $s !1/! crores, $s/33/2 crores and $s 1?/A crores
respectivel& for the corresponding "uarter ended 2arch 31, 2002/ 7perating
e)penses increased from $s/118/ crores to $s/ 1A1/! crores/ *fter providing for
$2
loan loss provisions of $s 14/3 crores, provisions for mark'to'market of
investments ; amorti5ation of premia of $s 1?/A crores and ta) of $s/ !2/8 crores,
net profit for the "uarter was $s/ 11/ crores/ 0his represents a 2?/2K increase
over the corresponding "uarter ended 2arch 31, 2002 and a 1A/?K increase over
the immediate preceding "uarter ended December, 2002/
Di>idend:
0he 6oard of Directors recommended an enhanced dividend of 30K for the &ear
ended 2arch 31, 2003 as against 2!K for the previous &ear/ 0his would be sub=ect
to approval from the $eserve 6ank of Bndia/
O1tions:
Emplo&ees are one of the ma=or contributors of the success and growth of the
6ank/ 0he 6oard of Directors are looking forward for such continued contribution
in future from emplo&ees at all levels/ <ith a view to attract, motivate and retain
$3
the best talent in the countr&, it is proposed to grant 10,000,000 stock options to the
emplo&ees and Directors of the 6ank at prevailing market prices on the dates of
respective grants/ >rant of this fresh set options would be sub=ect to the approval
of the shareholders of the 6ank/
Ca1ita2 AdeG<a;7 Ratio:
0he bank1s total capital ade"uac& ratio %:*$( stood at a health& 11/1K, well
above the regulator& minimum of ?K/ 7f this, 0ier 1 :*$ was ?/!K/ 0he $eserve
6ank of Bndia in its master circular on prudential norms relating to capital
ade"uac& has now capped general loan loss provisions and investment fluctuation
reserve at 1/2!K of the total risk weighted assets and contingents for inclusion as
0ier 2 capital/ 0his is the first time the investment fluctuation reserve has been
included in this limit/ 0he bank holds higher levels of general provisions and
investment fluctuation reserves, which are now therefore, e)cluded from the 0ier 2
capital calculation/ 6ut for this ceiling, the total capital ade"uac& ratio would have
been higher b& about 0/!K/
B<siness U1date:
$4
Despite the challenging and volatile environment and intensif&ing competition
during 2002'03, the bank grew in business volumes and revenues in all its three
business segments 4 <holesale 6anking, 0reasur& and $etail 6anking/ Bn the
wholesale banking business, where the bank caters mainl& to corporate and
institutional customers, business grew through a combination of adding new
customers, cross'selling more products and increasing market share for e)isting
products/ 0he bank1s cash management business, suppl& chain management
products, which combine cash management with vendorMdistributor finance, as
well as new initiatives in the agriculture finance area were the ke& drivers of
growth in this segment/
During 2002'03 the retail franchise e)perienced significant growth/ 0he total
number of retail accounts increased from 2/2 million in 2arch 2002 to over 3/1
million in 2arch 2003, a growth of almost !0K, for the second &ear in succession/
0hese customers can convenientl& deal with the bank through the growing branch
network in 122 cities as well as through alternative direct banking channels like
*02s, phone banking %in 80 cities(, net banking and mobile banking/ Grom 2arch
2002 to 2arch 2003, the number of branches %including e)tension counters(
increased from 1A1 to 231 and the si5e of the bank1s *02 network e)panded from
4A? to A32/ .avings account deposits, which reflect the strength of the retail
liabilit& franchise, grew b& almost !8K in 2002'03/ <ith a significant e)pansion in
the geographical coverage of retail loan products like car loans and personal loans,
$5
as well as the launch of new products like 2 wheeler loans, the total retail asset
portfolio increased from $s/1430 crores as of 2arch 31, 2002 to $s/313 crores as
of 2arch 31, 2003, an increase of 121 K/ Bncluding the commercial vehicle loan
portfolio, which is a mi) of retail and transport operator finance, total retail loans
touched $s 3441 crores as of 2arch 31, 2003/ 0he bank1s credit card business
which is =ust over a &ear old now, has a presence in 18 cities with total number of
cards issued at 181,000/
0he bank also significantl& e)panded its presence in the Nmerchant ac"uiringO
business with the total number of point'of'sale %87.( terminals installed b& the
bank at over 21,000, up from 480 in the previous &ear/
Risk Mana5e4ent and 9ort6o2io J<a2it7:
0he bank1s portfolio "ualit& remains amongst the best in the Bndian banking
industr& with net non'performing assets %,8*s net of specific loan loss provision,
interest in suspense and E:>: claims received( at 0/4K of advances and 0/3K of
total customer assets/ 0he bank1s policies on both specific and general loan loss
provisions continue to be more conservative than the regulator& re"uirements/ 0he
bank continues to have a polic& of holding general provisions of between 1K to
3K for its retail and middle market product programs as well as around 0/4K for
corporate standard assets/ *s on 2arch 31, 2003, total general loan loss provisions
$$
were about 1K of standard advances as against the regulator& re"uirement of
0/2!K/ 0he general provisions amounted to about 0/AK of standard customer
assets/
R!#I!. O, T/! ,INANCIA' 9!R,ORMANC! O, /D,C BANE:
N!T 9RO,IT RATIO :
9ro6it Be6ore Ta0 as H a5e o6 Ca1ita2 !412o7ed:
2++3 2++2 2++1
9RO,IT B!,OR! TAKBAC 3D151 4D254 5D(+*
CA9ITA' !M9'OA!DBBC *D131 1*D423 22D44)
RATIOBAFBC 34.5 21.* 25.43
$(
0
10
20
30
40
P
E
R
C
E
N
T
A
G
E
2003 2002 2001
YEARS
RATIO
9ro6it A6ter Ta0 as H a5e o6 Ca1ita2 !412o7ed:
$)
2++3 2++2 2++1
9RO,IT A,T!R TAKBAC 2D1+2 2D*(1 3D)($
CA9ITA' !M9'OA!DBBC *D131 1*D423 22D44)
RATIOBAFBC 23.+2 15.2* 1(.2(
0
5
10
15
20
25
P
E
R
C
E
N
T
A
G
E
2003 2002 2001
YEARS
RATIO
!arnin5s 1er hare:
9arti;<2ars 2++3 2++2 2+++
$*
8rofit *fter 0a) 2,102 2,?A1 3,8A
,umber of E"uit& .hares %in million( 3!/2A 4A1/!? 44!/!2
!arnin5s 1er hare BRs.C 5.* $.3 ).(
0
1
2
3
4
5
6
7
8
9
E
A
R
N
I
N
G

P
E
R

S
H
A
R
E
2003 2002 2001
YEARS
EARNING PER
SHARE
Di>idend 1er share:
9arti;<2ars 2++3 2++2 2++1
(+
Dividend declared %*( A04/40 !3/?0 3!?/!0
,o of E"uit& .hares %in million(%6( 234/80 214/A 1A?/A!
Ratio BAFBC 3.++ 2.5+ 2.++
0
0.5
1
1.5
2
2.5
3
D
I
V
I
D
E
N
D

P
E
R

S
H
A
R
E
2003 2002 2001
YEARS
DIVIDEND PER
SHARE
BA'ANC! /!!T RATIO.
Debt !G<it7 Ratio:
2++3 2++2 2++1
(1
Debt !G<it7 Ratio 14/1 10/0 10/?
0
5
10
15
D
E
B
T

E
Q
U
I
T
Y

R
A
T
I
O
2003 2002 2001
YEARS
DEBT EQUITY RATIO
C<rrent Ratio:
9ARTICU'AR 2++3 2++2
:#$$E,0 *..E0. %*( 2A4?/3 22!/84
:#$$E,0 +B*6B+B0BE. %6( 1!/80 142A/10
RATIO BAFBC 1.$5 1.5*
(2
1.56
1.58
1.6
1.62
1.64
1.66
C
U
R
R
E
N
T

R
A
T
I
O
2003 2002
YEARS
RATIO
INTRODUCTION
B:B:B 6ank is BndiaJs second'largest bank with total assets of about $s/112,024
crore and a network of about 4!0 branches and offices and about 1A!0 *02s/
B:B:B 6ank offers a wide range of banking products and financial services to
(3
corporate and retail customers through a variet& of deliver& channels and through
its speciali5ed subsidiaries and affiliates in the areas of investment banking, life
and non'life insurance, venture capital, asset management and information
technolog&/ B:B:B 6ankJs e"uit& shares are listed in Bndia on stock e)changes at
:hennai, Delhi, Eolkata and 3adodara, the .tock E)change, 2umbai and the
,ational .tock E)change of Bndia +imited and its *merican Depositar& $eceipts
%*D$s( are listed on the ,ew -ork .tock E)change %,-.E(/
B:B:B 6ank was originall& promoted in 1??4 b& B:B:B +imited, an Bndian financial
institution, and was its wholl& owned subsidiar&/ B:B:BJs shareholding in B:B:B
6ank was reduced to 4K through a public offering of shares in Bndia in fiscal
1??8, an e"uit& offering in the form of *D$s listed on the ,-.E in fiscal 2000,
B:B:B 6ankJs ac"uisition of 6ank of 2adura +imited in an all'stock amalgamation
in fiscal 2001, and secondar& market sales b& B:B:B to institutional investors in
fiscal 2001 and fiscal 2002/ B:B:B was formed in 1?!! at the initiative of the
<orld 6ank, the >overnment of Bndia and representatives of Bndian industr&/ 0he
principal ob=ective was to create a development financial institution for providing
medium'term and long'term pro=ect financing to Bndian businesses/ Bn the 1??0s,
B:B:B transformed its business from a development financial institution offering
onl& pro=ect finance to a diversified financial services group offering a wide
variet& of products and services, both directl& and through a number of subsidiaries
and affiliates like B:B:B 6ank/ Bn 1???, B:B:B become the first Bndian compan& and
(4
the first bank or financial institution from non'Lapan *sia to be listed on the
,-.E/
*fter consideration of various corporate structuring alternatives in the conte)t of
the emerging competitive scenario in the Bndian banking industr&, and the move
towards universal banking, the managements of B:B:B and B:B:B 6ank formed the
view that the merger of B:B:B with B:B:B 6ank would be the optimal strategic
alternative for both entities, and would create the optimal legal structure for the
B:B:B groupJs universal banking strateg&/ 0he merger would enhance value for
B:B:B shareholders through the merged entit&Js access to low'cost deposits, greater
opportunities for earning fee'based income and the abilit& to participate in the
pa&ments s&stem and provide transaction'banking services/ 0he merger would
enhance value for B:B:B 6ank shareholders through a large capital base and scale
of operations, seamless access to B:B:BJs strong corporate relationships built up
over five decades, entr& into new business segments, higher market share in
various business segments, particularl& fee'based services, and access to the vast
talent pool of B:B:B and its subsidiaries/ Bn 7ctober 2001, the 6oards of Directors
of B:B:B and B:B:B 6ank approved the merger of B:B:B and two of its wholl&'
owned retail finance subsidiaries, B:B:B 8ersonal Ginancial .ervices +imited and
B:B:B :apital .ervices +imited, with B:B:B 6ank/ 0he merger was approved b&,
shareholders of B:B:B and B:B:B 6ank in Lanuar& 2002, b& the Figh :ourt of
>u=arat at *hmedabad in 2arch 2002, and b& the Figh :ourt of Ludicature at
(5
2umbai and the $eserve 6ank of Bndia in *pril 2002/ :onse"uent to the merger,
the B:B:B groupJs financing and banking operations, both wholesale and retail,
have been integrated in a single entit&/
B:B:B 6ank, post its merger with parent B:B:B, is the second largest bank in the
countr& with a strong presence in the retail segment/ <hile the merger was
completed in G-02 the full effect of the same was seen in G-03/ 0he bank has
been tr&ing to shed its image as a corporate banker and hence is aggressivel&
targeting the retail segment for growth %more so out of compulsion(, at the same
time reducing its e)posure to the corporate segment/
9RO,IT AND 'O ACCOUNT I ,A 2++2-+3:
Gor the financial &ear ended 31 2arch 2003, the bank recorded health& growth in
both 8rofit ; +oss *ccount and 6alance .heet parameters/ ,et revenues %net
interest income plus other income( increased b& 34/43K from $s/11,AA millions
in 2001'2002 to $s/33,?1? millions in 2002'03/ ,et interest income %interest
($
earned less interest e)pended( increased b& $s/8311 millions to $s/14,2418
millions/ 7ther Bncome %non interest revenues( grew b& 41/4K to $s/1?,A8
millions in 2002'03/
Gor 2002'03, total provisions for depreciation and amorti5ation of investments
were $s 1?A8 millions %$s !,A4Amillions in 2001'02( representing primaril& the
amorti5ation of premia on investments in the Pheld to maturit&1 categor&/ *fter
providing for ta), ,et 8rofit increased b& 13/K to $s/23?A3 millions for the &ear
ended 2arch 31, 2003/ Earnings per share %E8.( decreased b& ?/!K in 2002'03/
BA'ANC! /!!T I MARC/ 31D 2++3:
Gor the &ear ended 2arch 31, 2003, deposits increased b& 2AK from $s/3,20,8!1
millions to $s/4,81,?3millions/ *dvances grew b& 13/28K from $s/4,A0,34?
millions to $s/!,32,A?4 millions in 2arch 31, 2003/ 0he bank1s net assets
decreased from $s/42,3?3/44 millions as of 2arch 31, 2002 to $s/40,0A/2A
((
millions as of 2arch 31, 2003/ Bn addition, the bank held $s/3,!4,23 milions of
investments in securities paper where the underl&ing assets were retail loan
receivables %for commercial vehicle, car and mortgage loans( and collaterali5ed
loan obligations/ 0otal balance sheet si5e from $s/10410??/21 millions to
$s/10811?/ millions/
RIE MANA%!M!NT
$isk is an inherent part of B:B:B 6ank1s business, and effective $isk :ompliance
; *udit >roup is critical to achieving financial soundness and profitabilit&/ B:B:B
6ank has identified $isk :ompliance ; *udit >roup as one of the core
competencies for the ne)t millennium/ 0he Risk Co412ian;e : A<dit %ro<1
%ro<1 BRC : A%C at B:B:B 6ank benchmarks itself to international best practices
so as to optimise capital utilisation and ma)imise shareholder value/ <ith well
defined policies and procedures in place, B:B:B 6ank identifies, assesses, monitors
and manages the principal risks9
Credit risk %the possibilit& of loss due to changes in the "ualit& of
counterparties(
Market Risk %the possibilit& of loss due to changes in market prices and rates
of securities and their levels of volatilit&(
()
O1erationa2 risk %the potential for loss arising from breakdowns in policies
and controls, human error, contracts, s&stems and facilities(
0he abilit& to implement anal&tical and statistical models is the true test of a risk
methodolog&/ Bn addition to three departments within the $isk :ompliance ;
*udit >roup handling the above risks, an Ana27ti;s Unit develops "uantitative
techni"ues and models for risk measurement/
CR!DIT RIE MANA%!M!NT
:redit risk, the most significant risk faced b& B:B:B 6ank, is managed b& the
Credit Risk Co412ian;e : A<dit De1art4ent BCRC : ADC which evaluates
risk at the transaction level as well as in the portfolio conte)t/ 0he industr& anal&sts
of the department monitor all ma=or sectors and evolve a sectoral outlook, which is
an important input to the portfolio planning process/ 0he department has done
detailed studies on default patterns of loans and prediction of defaults in the Bndian
conte)t/ $isk'based pricing of loans has been introduced/
0he functions of this department include9
Re>ie@ o6 Credit Ori5ination : Monitorin5
o :redit rating of companiesMstructures
o Default risk ; loan pricing
(*
o $eview of industr& sectors
o $eview of large e)posures in industriesM corporate groupsM companies
o Ensure 2onitoring and follow'up b& building appropriate s&stems
such as :*.
Desi5n a11ro1riate ;redit 1ro;essesD o1eratin5 1o2i;ies : 1ro;ed<res
9ort6o2io 4onitorin5
o 2ethodolog& to measure portfolio risk
o :redit $isk Bnformation .&stem %:$B.(
,o;<ssed attention to str<;t<red 6inan;in5 dea2s
o 8ricing, ,ew 8roduct *pproval 8olic&, 2onitoring
Monitor adheren;e to ;redit 1o2i;ies o6 RBI
During the &ear, the department has been instrumental in reorienting the credit
processes, including delegation of powers and creation of suitable control points in
the credit deliver& process with the ob=ective of improving customer response time
and enhancing the effectiveness of the asset creation and monitoring activities/
*vailabilit& of information on a real time basis is an important re"uisite for sound
risk management/ 0o aid its interaction with the strategic business units, and
provide real time information on credit risk, the :$: ; *D has implemented a
sophisticated information s&stem, namel& the Credit Risk In6or4ation 7ste4.
)+
Bn addition, the :$: ; *D has designed a web'based s&stem to render
information on various aspects of the credit portfolio of B:B:B 6ank/
MARE!T RIE COM9'IANC! : AUDIT %ROU9
B:B:B 6ank is e)posed to all categories of 2arket $isk, vi5/,
Bnterest $ate $isk %risk due to changes in interest rates(
E)change $ate $isk %risk due to changes in e)change rates(
E"uit& $isk %risk due to change in e"uit& prices(
+i"uidit& $isk %risk due to deterioration in market li"uidit& for tradable
instruments(
0he Market Risk Co412ian;e : A<dit De1art4ent evaluates, tests and
approves market risk methodologies developed b& the 0reasur&/ Bt also participates
in the new product approval process on a firm'wide basis and evaluates all new
products from a market risk perspective/
O9!RATIONA' RIE MANA%!M!NT
)1
B:B:B 6ank, like all large banks, is e)posed to man& t&pes of operational risks/
0hese include potential losses caused b& events such as breakdown in information,
communication, transaction processing and settlement s&stemsM procedures/
0he *udit Department, an integral part of the $isk :ompliance ; *udit >roup,
focusses on the operational risks within the organisation/ Bn recent times, there has
been a shift in the audit focus from transa;tions to ;ontro2s. .ome e)amples of
this paradigm shift are9
R *dherence to internal policies, procedures and documented processes
R $isk 6ased *udit 8lan
R <idening of 0reasur& operations audit coverage
R #se of :omputer *ssisted *udit 0echni"ues %:**0s(
R Bnformation .&stems *udit
R 8lans to developM bu& software to capture the workflow of the *udit
Department
0he *udit Department conceptualised and put into operation a $isk 6ased *udit
8lan during the &ear 1??8'??/ 0he $isk 6ased *udit 8lan envisages allocation of
audit resources in accordance with the risk constituents of B:B:B 6ank1s business/
R!#I!. O, T/! ,INANCIA' 9!R,ORMANC! O, ICICI BANE:
)2
N!T 9RO,IT RATIO :
9ro6it Be6ore Ta0 as H a5e o6 Ca1ita2 !412o7ed:
2003 2002 2001
9RO,IT B!,OR! TAKBAC (D)+4 2D)*) 2D2$5
CA9ITA' !M9'OA!DBBC $*D33( $2D4)$ 13D12$
$*0B7%*M6( 11/2 4/4 1A/2
0
2
4
6
8
10
12
14
16
18
P
R
C
E
N
T
A
G
E
2003 2002 2001
YEARS
RATIO
9ro6it A6ter Ta0 as H a5e o6 Ca1ita2 !412o7ed:
)3
0
5
10
15
20
25
30
35
P
E
R
C
E
N
T
A
G
E
2003 2002 2001
YEARS
RATIO
2003 2002 2001
9RO,IT A,T!R TAKBAC 23D*(3 2D5)3 1D$11
CA9ITA' !M9'OA!DBBC $*D33( $2D4)$ 13D12$
$*0B7%*M6( 34/!A 4/13 12/2A
)4
!arnin5s 1er hare:
8*$0B:#+*$. 2003 2002 2001
E*$,B,> 8E$ .F*$E '?/ 0/1 4/4
10
8
6
4
2
0
2
4
6
E
A
R
N
I
N
G

P
E
R

S
H
A
R
E
2003 2002 2001
YEARS
EARNING
PER SHARE
)5
ABN AMRO BANE? MARE!T:
<ith dealing rooms worldwide covering ever& time 5one, *6, *2$7 offers
the widest range of 0reasur& services/ *6, *2$7 6ankJs network of 0reasur&
desks in Bndia have demonstrated a commitment to a high "ualit& and consistenc&
in e)ecution, providing a wide range of products and competitive prices, with
professional handling of both large and small orders/
0hese services are offered out of the :entral 0reasur& in 2umbai and a dealing
room in each of other branches, vi5, Delhi, :hennai, :alcutta, 8une, 6aroda,
F&derabad and 6angalore/ Each of these branches is e"uipped with state of the art
information and communication technolog&I the branches also have access to the
*6, *2$7 international network of treasuries in more than 44 countries, which
allows them to offer their services on a real time basis/
Bnterbank GS desk of the 6ank is one of the leading market makers in the spot and
forward Bndian $upee %B,$( marketI besides providing prices on all ma=or
currencies to all the branches/ Bt also has a dedicated night desk which takes care of
client re"uirements across various trading time 5ones/
0he :orporate GS services are offered out of all the branches in Bndia/ 0hese
services include offering competitive GS pricing to our customers, advisor&
)$
services, regular updates through formal newsletters, a dail& and monthl&
commentar& on markets, and client seminars/
0he 2one& 2arket desk of the 6ank is one of the leading interbank pla&ers in the
area of government securities and mone& market instruments like 0reasur& 6ills,
:ertificates of Deposit and :ommercial 8aper/ Bt also has dedicated personnel
servicing the mone& market re"uirements of its clients, which include distribution
and advisor& services/
0he Derivatives Desk is a market leader in providing various risk management
products to the 6ankJs corporate customers/ 0he desk is activel& involved in
structuring products to suit the specific risk profile, currenc& and interest rate view
of our clients/ 0he product portfolio includes comple), structured derivative
instruments, besides the vanilla interest rate and currenc& swaps and options/
*6, *2$7 offers a wide range of products which includes +oans, :redit :ards,
Debit :ards, .avings ; :urrent *ccounts/
Bn this pro=ect, onl& three product categor& has been undertaken which includes9
8E$.7,*+ +7*,.
:$EDB0 :*$D.
:*$ +7*,.
)(
./AT? 9!RONA' 'OANL
Dreams, needs and wants come as a part and parcel of ever& individual/ -ou want
to go for a vacation, but then &ou don1t have enough mone& to reach &our dream
destination/ -ou want to bu& a D3D 8la&er and &ou have to save for months to get
it/ -ou might have =ust utili5ed all &our savings in bu&ing a new house and now
there is nothing left for furnishing it/
7nl& if &ou had *laddin1s genie to fulfill these wishes, or somebod& who could
help &ou out/ *pproaching lenders becomes tedious and e)pensive due to high
interest rates and loads of paper work/ Bn addition, &ou also have to provide them
with some kind of securit&/ 7nce done, &ou now wait for da&s to get the loan/
8ersonal +oans alleviate most of the hassles that come with conventional loans '
paper work, dela& in sanctioning and disbursement, necessit& of a guarantor and
more importantl& h&pothecation of the asset financed/
9RO:
No e;<rit7F%<arantor ReG<ired
))
0he most attractive feature of the personal loan is that &ou do not have to give an&
kind of securit& to avail this loan/ ,o ph&sical securit& or h&pothecation of assets
is re"uired/ -ou don1t have to mortgage an& propert& or arrange for insurance of
the asset 0here are no guarantors re"uired, thereb& saving &ou the embarrassment
and an)iet& of asking friends or relatives/
Tota2 Con6identia2it7
-ou don1t have to provide an& :ompan& or :orporate >uarantee, which means
that &our colleagues don1t need to know &ou are appl&ing for loan, thereb& keeping
intact &our social status/ 8ersonal +oans allow &ou total confidentialit&/
No J<estions Asked
,o "uestions are as to the end use of loan, giving &ou complete freedom to use the
loan as &ou like/ -ou are not answerable to the "uestions like wh& the loan is
taken, where the loan is used etc/
!as7 Re1a74ent
8ersonal +oans are repa&able in e"ual monthl& instalments, or E2Bs as the& are
popularl& called/ 0he E2B facilit& ensures that &ou are not burdened to pa& up a
huge amount at one go/ 0he repa&ment is spread over the tenure opted b& &ou %12
months to 0 months( thereb& allowing &ou greater fle)ibilit& to pa& as &ou please/
)*
6anks also provide &ou with the option to prepa& the loan before the termination of
the opted tenure/
i412e do;<4entation
8ersonal +oans are targetted towards salaried individuals who occup& positions in
the managerial cadre/ *s such, the documentation is eas& and in most cases, &our
salar& slip, bank statement and a proof of identit&/
CON:
9ersona2 'oans are not ;o4e ;hea1
8ersonal +oans do not re"uire an& securit& or h&pothecation of assets/ 0hus
according to the banking industr&, the differential between an asset backed loan
and an unsecured loan is a minimum of !K to cover the additional risk the lending
institution is e)posed to/ 0his leads to a high rate of interest of 21K compared to
an& other secured loan of 1K/
9ersona2 'oans are not 6or e>er7one
-ou are facilitated with a personal loan onl& if &ou are working in the managerial
cadre in a compan& featuring in the bank1s approved list of companies/ -ou also
have to reside within the prescribed cit& limits of the bank/ -ou also have to be of
*+
a certain age to appl& for the loan/ 0his rigid criterion drifted awa& off the
individuals who do not fulfill them/
9re-1a74ent at one 5o on27
<hen the banks offer &ou the option of pre'pa&ment it does not give the fle)ibilit&
of part pa&ment /Bf &ou decide to repa& the loan earlier than the pre'determined
period, &ou have to pa& the whole outstanding principal/ Bf &ou a minimal surplus
available to pa& a part of &our loan that would reduce &our interest burden, the
bank does not allow it/
*1
9!RONA' 'OAN ,ROM ABN AMRO BANE:
2one& for an& purpose/ 0his is what personal loans are for/ #se the loan amount
for bu&ing &our favourite music s&stem or take &our famil& on a holida& or for a
more long term purpose like bu& a computer for &our child/ *nd getting it is "uite
eas&/ 0$* salar& slip, proof of personal identit& and signature will be enough/
*6, *2$7 6ank offers personal loans to salaried and .elf'emplo&ed/
7ver the past few &ears *6, has taken an aggressive stance towards its
Ppersonal loans1 marketing drive/ 0he strateg& has been to populari5e the
product, ac"uire new customers and create a voluminous business/ *ll
though the business of personal loans is still in its infanc& stage, man&
customers have alread& been established/ 0he *6, personal loans have
made a mark in the ma=or metros and the prominent cities as well,
however, according to the bank a lot remains to be done and achieved/
.ince it is an NunsecuredO product, the bank has to be even more
watchful when giving it out/
*6, *mro bank personal loan for self'emplo&ed doctors is available in the
following cities9
*2
1/ 2umbai
2/ Delhi
3/ :alcutta
4/ :hennai
!/ 8une, and
/ 6aroda
*3
T/! 9RODUCT AND IT O,,!RIN% I
8ersonal loans are essentiall& loan given out to customers in order to
enable them to purchase a certain commodit& that the& desire/ ,aturall&,
the bank given out the loan keeping in mind an agreement which
involves a certain stipulated period of time and certain E2B pa&ments on
the part of the customer/
0herefore, for instance, a customer ma& wish to bu& a NhouseO and he
contacts *6, *2$7/ 0he bank then accordingl& gives him the loan
with the set of term and conditions applied/
8ersonal loans as a product is one which is ver& close to *6,1s heart, it
is due to this product that *6, has been able to increase it1s brand
recall and further enhance it1s brand image/ 0his product too like *uto
loans holds a comparativel& thin margin of revenues of the bank, it does
however add to the volume of the business/
9RODUCT ,!ATUR!:
Gor salaried persons, *6, *mro bank has two categories of eligible
emplo&ers on which a person is given loan and the eligibilit& varies,
:ategor& * and
:ategor& 6/
*6, *mro bank has the most comprehensive list of approved self'
emplo&ed professionals/
*6, *mro bank has certain special programs designed for the convenience
of customers, for e)ample if &ou are a credit card owner, and would like to
avail personal loan to offset &our credit card liabilit&, then *6, has such a
program =ust for &ou/
9!RONA' 'OAN ,OR A'ARI!D:
*6, *mro bank personal loan for salaried is available in the following cities9
2umbai, Delhi, :alcutta, :hennai, 8une and 6aroda/
Gor salaried persons, *6, *mro bank has two categories on which the person is
given loan and the eligibilit& varies/
Cate5or7 A and
Cate5or7 B.
Cate5or7 A:
6etween 2! and 0 &ears or the age of retirement as per compan&
polic&, whichever is higher/
2inimum *nnual >ross salar& 9 $s/ 100000
2inimum +oan amount9 $s/ !0000
2a)imum +oan amount9 $s/ A!0000
2a)imum 0enure9 1'4 -ears
Cate5or7 B:
6etween 2! and 0 &ears or the age of retirement as per compan& polic&,
whichever is higher/
2inimum *nnual >ross salar&9 $s/ 100000
2inimum +oan amount9 $s/ !0000
2a)imum +oan amount9 $s/ 400000
2a)imum 0enure9 1'3 -ears
Bncome 3erification9
8a&' slips for the latest two month
6ank statement of salar& account for most recent months
8roof 7f Emplo&ment .tabilit&9 T*n& one or more of the followingU
*ppointment letterMs
Bncrement M 8romotion +etterMs
8a& .lipMs
+aminated Bdentit& :ard
Gorm 1
6usiness :ard %Gor proof of designation onl&(
8roof 7f *ge T:opies of an& one of the following U
.chool +eaving :ertificate
8assport
8ermanent *ccount ,umber %8*,( :ard
6irth :ertificate
+B: 8olic& % .howing name and Date of 6irth (
Bncome 3erification
8a&' slips for the latest two month
6ank statement of salar& account for most recent months
8roof 7f Emplo&ment .tabilit& %*n& one or more of the following(9
*ppointment letterMs
Bncrement M 8romotion +etterMs
8a& .lipMs
+aminated Bdentit& :ard
Gorm 1
6usiness :ard %Gor proof of designation onl&(

8roof 7f *ge %:opies of an& one of the following(9
.chool +eaving :ertificate
8assport
8ermanent *ccount ,umber %8*,( :ard
6irth :ertificate
+B: 8olic& %.howing name and Date of 6irth(
9!RONA' 'OAN ,OR !',-!M9'OA!D 9RO,!IONA':
*6, *mro bank personal loan is available in the following cities9
2umbai,
Delhi,
:alcutta,
:hennai,
8une and
6aroda/
*6, *mro bank has certain special programs designed for the convenience of
customers, for e)ample if &ou are a credit card owner, and would like to avail
personal loan to offset &our credit card liabilit&, then *6, has such a program =ust
for &ou/
*lso *6, has special programs for its e)isting customers wherein the& can avail
of a lower rate of interest/
0he segments for personal loans is divided into 2 categories9
a( .alaried 4 the& have need based product re"uirements
b( .elf emplo&ed professionals 4 such as Doctors, *rchitects :*1s
etc/
c( .elf Emplo&ed 7thers'here loans are given indirectl& i/e/, the
pa&ment is done to an intermediar& and then the customer pa&s
back to bank/
*6, *2$7 personal loans are given under 2 schemes9
B( $elationship $eward 8roduct9 i/e/, the e)isting customers of the
bank are automaticall& eligible for the personal loans/
BB( 6alance 0ransfer 8roduct9 i/e/, if the customer is a credit card
holder of accredited issuer and he revolves constantl&, then he is
eligible to pa& off the card amounts via his personal loan from
*6, at a paltr& 1/??K interest rate/
*6, *mro bank has the most comprehensive list of approved self'emplo&ed
professionals/
*6, *mro bank has certain special programs designed for the convenience of
customers, for e)ample if &ou are a credit card owner, and would like to avail
personal loan to offset &our credit card liabilit&, then *6, has such a program =ust
for &ou/
*lso *6, has special programs for its e)isting customers wherein the& can avail
of a lower rate of interest/
9RICIN% TRAT!%I! O, 9!RONA' 'OAN:
0he personal loans have been priced in such as manner, so as to make it
a competitive and attractive product in the market full of customers/ 0he
competition is undeniabl& fierce in this segment and thus *6, cannot
afford to have a passive approach/
0he personal loans pa&ment s&stem range from 18K to 21/!K depending
on the classification of the customer/
0hus salaried customers and self emplo&ed professionals V 18K
.elf emplo&ed others V 21/!K as the risk of default is higher/
Interest Rate
E2B :hart per $s/1, 00,000
RAT! 124ths 244ths 3$4ths 4)4ths
Cate5or7 A 21K ?011 !10? 3A8 30?A
Cate5or7 B 22K ?0!? !188 381? 31!1

a( 8rincipal outstanding as on date of prepa&ment/ 7n 8ersonal +oan, this is
applicable after completion of 12 months of the loan/
*/ .:FED#+E 7G :F*$>E. ; B,0E$E.0
:harges in $s/
+oans .tatement :harges%per statement(
:he"ue Dishonour :harges%per instrument(
:he"ue .wap :harges%per set(
:he"ue .wap :harges%per set( also involving
intercit& transfer, entit& change 7$ substitution of
liabilit&/
:harges on prepa&ment made once in calendar &ear
%upto 2!K of the principal amount outstanding(
:harges on prepa&ment

on amount greater than
2!K of the principal outstanding in the same
calendar &ear/
8repa&ment charges if the loan is more than 3 &ears
old/
8repa&ment charges if the loan is more than 3 &ears
old/
Duplicate ,7:
*nnual interest certificate
Duplicate annual interest certificate
2!0
4!0
!00
1,000
,B+
!K
,B+
200
100
,B+
!0
b( 8repa&ment could be for part or full pa&offs/
c( 7n the amount being prepaid in e)cess of 2!K of the principal outstanding
in case of first prepa&ment and on total pa&ment in case of second or
subse"uent prepa&ment during a calendar &ear/
*6, *2$7 6ank reserves the right to assess charges on transactions, which are
not covered b& this schedule, and to amend rates stated in this schedule, without
prior or post notice to the :ustomer/ 0he said schedule of charges is not e)haustive
and the charges presentl& mentioned are at the rates currentl& prevalent and can be
changed, an& time and from time to time, at the sole and absolute discretion of
*6, *2$7 6ank and such changes shall be final and binding on all the
customers of *6, *2$7 6ank/
.*+*$BED B,DB3BD#*+. 17.5% - 20.5%
D7:07$. 16.5%
.E+G E28+7-ED 8$7GE..B7,*+. 20%
.E+G E28+7-ED 6#.B,E..2E, 22%
ESB.0B,> 6*,E $E+*0B7,.FB8
:#.072E$.
16.5% - 21%
0$*:E $E:7$DM.8E:B*+ .#$$7>*0E
8$7>$*2.
17.5% - 22.5%
8$7:E..B,> GEE G7$ *++ 8E$.7,*+
+7*,.
2%
B,0E$E.0 $*0E. G7$ 8E$.7,*+ +7*,.
T/! 9ROMOTIONA' TRAT!%A ,OR 9!RONA' 'OAN:
*6, has been relativel& aggressive with its promotions of the personal
loans/ +ocal level promotions have been an on going phenomena,
ranging from direct sales agents melas to road shows, all has been
covered various schemes for e)isting bank customers are introduced in
order to increase the business and brand lo&alt& too/
*6, has a special tie'up with certain companies such as :ompa" that enable the
customers to get products at a relativel& reasonable price/

T/! AD#!RTIIN% TRAT!%A O, 9!RONA' 'OAN:
*6, *2$71s advertising strateg& for personal loans has been ver&
positive and aggressive/ 7ne seen posters for home and other durables
that can be ac"uired via the *6, personal loans even though the& are
e)pensive and unaffordable/
0he theme of the campaign is NconvenienceO and Nincreasing
affordabilit&O and Nmaking dreams come trueOW 0he various media being
used presentl& is newspapers such as 07B, F0 and E0/ 0his is however
proposed, to be increased in future b& the use of the $adio and Bnterest
as well/ 0he ads will focus on and highlight the theme/
T/! 9'AC! F 'OCATION:
0his is again e)tremel& vital so that the customers can reach the bank
and clear out their "ueries as and when desired/ Bt is for this reason that
*6, has A 6ranches, strategicall& located in order to be accessible/
*6, *mro bank personal loan for self'emplo&ed doctors is available in the
following cities9
2umbai,
Delhi,
:alcutta,
:hennai,
8une, and
6aroda/
Gor salaried persons, *6, *mro bank has two categories of eligible emplo&ers on
which a person is given loan and the eligibilit& varies,
:ategor& * and
:ategor& 6/
CUTOM!R !R#IC!:
2ost vital factor for the 6ankI *6, focuses on making life eas& for the
customer and therefore, there is focus on reducing the processing time of
the personal loans given out/ 0he c&cle takes ma)/ A da&s for the
fulfillment of the customer1s urgent need to ac"uire the loan as soon as
possible/
0he paper work is also made eas& and a one'stop'shop concept is
incorporated/ 0he aim is to service the loan as convenientl& and as
"uickl& as possible/
9!RONA' 'OAN ,ROM /D,C BANE:
9RODUCT ,!ATUR!:
Gor salaried persons, FDG: 6ank has categories of eligible emplo&ees on which a
person is given loan and the eligibilit& varies/ 0here are over ,!00 companies that
fall in FDG: 6ankJs approved list of emplo&ers/
*s regards personal loans for self emplo&ed professionals, FDG: 6ank has the
most comprehensive list of approved self emplo&ed professionals

9!RONA' 'OAN ,OR A'ARI!D - /D,C BANE
FDG: 6ank personal loan is available in the following cities9
2umbai, Delhi, 6aroda, :hennai, 8une, 6angalore and *hmedabad/
!2i5ibi2it7:
0he eligibilit& :riterion for .alar& 8rofessionals is as follows
*ge9 2inimum of 2! limited to 2a)imum of !8 -rs/
2inimum ,et Bncome9 $s/8000M' per month
,o of -rs at $esidence9 1 -ear
2inimum loan amount9 !0,000
2a)imum loan amount9 2,00,000
0elephone9 2ust at 7ffice and $esidence/
,o of -ears in Emplo&ment 9 2 -rs e)cept for Doctors, :*, Engineers and
26*Js
Tenor:
0his +oan is available from a period of 1 to 4 -ears/
Do;<4ents reG<ired 6or sa2aried 1ersons:
*pplication Gorm
8hotograph .igned 7n 0he $everse
+atest .alar& .lip or .alar& :ertificate along with latest Gorm 1
8roof 7f Bdentit&
8roof of $esidence
6ank .tatement for last 2onths were salar& M Bncome is credited
Interest Rate tr<;t<re:
Net In;o4e Interest Rate BHC
'oan A4o<nt
!2i5ibi2it7
000M' to 8000M' per
month
21 !0000M'
8000M' to 10000M' per
month
21 80000M'
10000M' to 12000M' per
month
21 100000M'
12000M' to 1!000M' per
month
21 1!0000M'
1!000M' to 20000M' per
month
21 200000M'
Other Costs:
7verdue Bnterest :harges' 2K per month %$s 2!0M' per month per bounce :he"ue(
Documentation :harges' 2K
8repa&ment cost ' 2K of the principal outstanding balance after 2onths/
9!RONA' 'OAN ,OR !', !M9'OA!D 9RO,!IONA':
FDG: 6ank personal loan is available in the following cities9
2umbai, Delhi, 6aroda, :hennai, 8une, 6angalore and *hmedabad/
0he following professional are eligible for FDG: bank personal loans
Doctors
o 2/6/6/.M2/D/
o 6/D/./
o Diploma in 7phthalmolog& %D/>/7/(
o D/7/MD/7/2/./

7thers
o :*
o B:<*
o :.
o Engineers
o *rchitects
o 26*1s
!2i5ibi2it7:
0he eligibilit& :riterion for .elf Emplo&ed 8rofessionals is as follows9
*ge9 2inimum of 2! limited to 2a)imum of !8 -rs/
2inimum ,et Bncome9 $s 0,000M' 8er annum as per B0. 2
2inimum loan amount9 !0,000
2a)imum loan amount9 2,00,000
0elephone9 2ust at 7ffice and $esidence/
Tenor:
0his +oan is available from a period of 1 to 4 -ears/
Do;<4entation:
Documents re"uired for self emplo&ed persons9
8roof of Bdentit&
8roof of $esidence
o 7ne 8assport .i5e 8hotograph
o 6ank .tatement for last months where salar& M Bncome is credited
:opies of B0 returns along with computation of Bncome for the last 2 &ears
certified b& a :*/
8;+ account and 6alance sheet for last 2 &ears certified b& a :*
Qualification 8roof
Interest Rate tr<;t<re:
Net In;o4e Interest Rate BHC
'oan A4o<nt
!2i5ibi2it7
000M' to 8000M' per
month
21 !0000M'
8000M' to 10000M' per
month
21 80000M'
10000M' to 12000M' per
month
21 100000M'
12000M' to 1!000M' per
month
21 1!0000M'
1!000M' to 20000M' per
month
21 200000M'
Other Costs:
7verdue Bnterest :harges' 2K per month %$s 2!0M' per month per bounce :he"ue(
Documentation :harges' 2K
8repa&ment cost ' 2K of the principal outstanding balance after 2onths
9!RONA' 'OAN ,ROM ICICI BANE:
9RODUCT ,!ATUR!:
+oans for salaried ; self emplo&ed individuals9
+oans are available from $s/ 20,000 to $s/ 10 +akhs/
$epa&ment tenures from 12 ' 0 months/
,o .ecurit&, :ollateral or >uarantors re"uired/
+oans can be used for an& purpose with no "uestions asked regarding the
end use of the loan/
6alances transfer facilit& available for those who want to retire an& higher
debt/
*ll loan repa&ments are done via e"uated monthl& instalments %E2B(/
!2i5ibi2it7
9!RONA' 'OAN ,OR A'ARI!D 9!RON:
'oan A4o<nt:
B:B:B 6ank offers personal loans to salaried people with the loan offered ranging
as follows I
2inimum *mount 9 $s/20,000
2a)imum *mount 9 $s/3,00,000
Tenor:
0he loan tenor ranges from 1 &ear to 3 &ears/
0he pa&ment options range over terms of 12, 18, 24, 30 or 3 months/
!2i5ibi2it7:
Criteria a2aried e26 - !412o7ed
*ge 2! &rs/ ' !8 &rs/ 2! &rs/ ' ! &rs/
,et .alar& ,et annual income ' $s/
?,000 p/a
,et 8rofit after ta) ' $s/
0,000 p/a
Eligibilt& Emplo&ees of 8ublic
+td/ cos/ , 8rivate +td/
cos/ 2,:s 7r
>overnment/
Doctors, 26*Js,
*rchitects, :*Js,
Engineers, 0raders ;
2anufacturers
-ears in current =ob M
profession
1 -ear 3 -ears
-ears in current
residence
1 -ear 1 -ear
0he age of the applicant should not be less than 2! &ears of age and not
more than !8 &ears/upto the retirement age as per the compan& polic&
0he applicant should have a minimum gross annual income of $s/1, 20,000M'
%applicable for 2umbai and Delhi(
0he applicant should have a minimum gross annual income of $s/ ?,000M'
%applicable for other cities(
0he applicant is eligible for a loan if9
Fe M she is working with the .tate or :entral >overnment/
Fe M she is salaried Doctor
Fe M she should be >raduatesM8ost >raduates from reputed Bnstitutes %as per
B:B:B approved list(
0he applicant should be residing at the current residence for atleast 1 &ear/
0he applicant should be with the current emplo&er for atleast 1 &ear/
Bf the applicant is a 8ost'graduate then he M she should have a minimum
work e)perience of 2 &ears and if he is a >raduate then he M she should have
a minimum work e)perience of ! &ears/
0he applicant %if in Delhi and 2umbai( should have a permanent %landline( phone
connection at residence/
Do;<4entation:
*pplication form with 8hotograph % signed across(
8roof :ontinuit& of =obMprofession % *n& one(
o Gorm 1
o *ppointment +etter
8roof of Bncome ' +ast 2 salar& slips
3 months 6ank .tatement
8roof of Bdentit& %*n& one(
o 8assport M Driving +icense M 3oters BD M 8*, card M 8hoto :redit :ard
M Emplo&ee BD :ard %>ovt/ Emplo&eesM8ublic +td/ :o/(
8roof of $esidence % *n& one(
o 8assport M $ation :ard M #tilit& 6ill M 3oters BD M +B: 8olic& $eceipt M
+etter from emplo&er
.ignature 3erification % *n& one(
o 6ankers 3erificationM8assportM+aminated Driving +icenseMcredit :ard
with signature printed on the face of card
8ost Dated :he"ue
!MI Chart:
E2B :hart per $s/1, 00,000
'oan A4o<nt
Ten<re BMonthsC
!G<ated Month27 Insta224ents-BRs.C
12 1) 24 3+ 3$
100000 ?311 !24 !13? 4313 3A8
Other Costs
#pfront fees is 2K of the loan sanctioned
8repa&ment cost ' 2K of the principal outstanding balance/
9!RONA' 'OAN ,OR !',-!M9'OA!D:
B:B:B 6ank offers personal loans in the self emplo&ed professionals categor&, onl&
to Doctors and *rchitects, on the following details/
'oan A4o<nt:
B:B:B 6ank offers personal loans for self'emplo&ed professionals/ 0he loan offered
ranges from a minimum amount of
2inimum *mount9 $s/20,000
2a)imum *mount9 $s/3,00,000
Tenor:
0he loan tenor ranges from 1 &ear to 3 &ears/ 0he pa&ment options range over
terms of 12, 18, 24, 30 or 3 months/
!2i5ibi2it7:
0he age of the applicant should not be less than 2! &ears of age and not
more than ! &ears/
0he minimum gross annual income for self'emplo&ed doctors should be $s/
0,000
0he minimum gross annual income for self'emplo&ed architects should be
$s/ 1,!0,000/
0he applicant should be in the current business M profession for atleast 3
&ears/
0he applicant should be residing at the current residence for atleast 1 &ear/
0he applicant (if in Delhi and Mumbai) should have a permanent %landline(
phone connection at residence
Do;<4entation:
*pplication form with 8hotograph % signed across(
8roof of Bncome ' +ast 2 &ears B0 $eturns
months 6ank .tatement
8roof of Bdentit& % *n& one(
o 8assport M +aminated Driving +icense M 3oter BD M 8hoto 8*,
:ardM8hoto :redit :ard M 8hotograph attested b& the 6anker
8roof of $esidence % *n& one(
o 8assport M $ation :ard M #tilit& 6ill M 3oters BD M +B: 8olic& $eceipt
8roof of 7ffice % *n& one(
o #tilit& 6ill M.hops ; Estab :ert M +ease Deed M.ales 0a) :ertificate M
E)cise Dut& :ertificate
:op& of 8rofessional Degree
.ignature 3erification
!MI Chart:
E2B :hart per $s/1,00,000
'oan
A4o<nt
Ten<re BMonthsC !G<ated Month27
Insta224ents-BRs.C
12 1) 24 3+ 3$
100000 ?311 !24 !13? 4313 3A8
Other Costs:
#pfront fees is 2K of the loan sanctioned
+oan processing charges
8repa&ment cost ' 2K of the principal outstanding balance
9'AC! O, A#AI'ABI'ITA O, ICICI 9!RONA' 'OAN:
B:B:B 8ersonal +oans are currentl& operational in the following 1A cities9
.est o<th NorthF!ast
2umbai :hennai Delhi
8une 6angalore :handigarh
,ashik F&derabad +udhiana
6aroda :oimbatore Laipur
,agpur :ochin :alcutta
Bndore 6hopal
COM9ARION B!T.!!N ABN AMROD/D,C :ICICI BANE:
ABN AMRO BANE
6ank9 *6, *mro 6ank
Eligibilit&9
.alaried9 2inimum >ross income p/a/
$s/100000
.elf emplo&ed 8rofessional9 2inimum >ross
income p/a/ $s/ 100000M' ; >ross *nnual
0urnover $s/ A,!0,000M'
2inimum +oan
*mount9
$s/!0,000M'
2a)imum +oan
*mount9
$s A,!0,000M'
2a)imum 0enure9 4 &ears
Bnterest $ate9 12K
Effective Bnterest
$ates9
21K on monthl& reducing balance
Gre"uenc&9 ,*
2argin $e"uired9 ,il
.ecurit& $e"uired9 ,il
Documentation9 8roof of age
8roof of residence
8roof of identit&
8ost dated che"ues
+ast two months salar& slip
+ast months bank statements
8roof of "ualification
B0 returns for past 2 &ears
$emark9
+oan available onl& to the banks approved list
of companies
/D,C BANE
Bank: /D,C Bank
Eligibility:
Minimum Annual income:
Rs.96000 Net
Minimum oan Amount: Rs.25000
Ma!imum oan Amount: Rs.500000
Ma!imum "enu#e: $ yea#s
%nte#est Rate: 11.5%
E&&ecti'e %nte#est Rates: 21%
(#e)uency: *alculate+ on mont,ly #e+ucing balance
Ma#gin Re)ui#e+: None
-ecu#ity Re)ui#e+: None
.ocumentation: /#oo& o& age
/#oo& o& #esi+ence
%" #etu#ns &o# 0ast 2 yea#s
/#oo& o& )uali&ication
/ost +ate+ c,e)ues
Rema#1:
",e loan is 0#o'i+e+ only to 0eo0le 2,o a#e &#om
a liste+ com0any an+ t,at too t,ei# list o&
com0anies
ICICI BANE
6ank9 B:B:B 6ank
Eligibilit&9
2inimum *nnual income9
.elf emplo&ed9 $s/80000 >ross
7thers9 $s/120000 >ross
2inimum +oan *mount9 $s/20000
2a)imum +oan *mount9 $s/300000
2a)imum 0enure9 3 &ears
Bnterest $ate9 11/?K
Effective Bnterest $ates9 21K
Gre"uenc&9 -earl& reducing balance
2argin $e"uired9 ,one
.ecurit& $e"uired9 ,one
Documentation9 8roof of age
8roof of residence
B0 returns for past 2 &ears
8roof of "ualification
8ost dated che"ues
$emark9
0he loan is provided onl& to people who are from a
listed compan& and that too their list of companies
CR!DIT CARD O, ABN AMRO:
.2*$0 >7+D :*$D.9
Card 9ri>i2e5es:
0he *6, *2$7 .mart >old :ard offers &ou an e)clusive set of superior features
and benefits/
Un4at;hed 4art Bene6its:
4art Re@ards - No Waiting, Just Shopping! 0he *6, *2$7 .mart >old :ard
is the onl& :redit :ard in Bndia that allows the customers to shop for their own
reward/ <ith this :ard, ever& time the customers wish to redeem their reward
points, all the& have to do is go to an& of the designated .mart $ewards outlets and
choose their own gift/ 0he *6, *2$7 .mart $ewards program is hassle free,
fast and trul& rewarding for the :ard members/ Ever& time one uses hisMher *6,
*2$7 .mart >old :ard, earns 1 point for ever& Rs.50 spend/ *ll international
transactions earn !0K more points/
8$7D#:0 GE*0#$E.
Figher :redit +imits
.mart >old :ard provides higher credit limit than the limit provided b&
other :redit :ards.
Gle)i +imit
0he uni"ue Gle)i limit feature helps to regulate the :redit +imit on the *dd'
on :ard/ 0he customers can assign a percentage of the total :redit +imit to
the *dd'on :ard b& calling the 24hour bank by phone number in &our cit&/
.mart :ompanion
.hare the =o& of the .mart >old :ard with &our loved ones/ -our :ard
provides &ou another ver& special offerW * complimentar& *dd'on :ard for
lifeW
4art A2erts
0he .mart *lerts feature combines securit& with a package of technolog&
friendl& e'mail and .2. messages on all vital :ard transactions sent to &ou at
fre"uent intervals/ Gor e/g/ when we credit &our account with a pa&ment or &ou
use &our :ard on the Bnternet, &ou will be intimated of the same/
.mart -ear End .tatement .ummar& %-E..)
0his revolutionar& feature on &our *6, *2$7 .mart >old :ard
allows &ou to keep track of &our spending habits and patterns/ 0he
.mart -ear End .tatement .ummar& combines all &our transactions
during the &ear and provides &ou a consolidated summar& displa&ing
&our usage pattern under different categories such as *irlines, Fotels,
$etail .tores etc/ over a period of 12 months/ Bt provides a scientific
anal&sis of &our spends, thus enabling &ou to plan &our finances better/
+owestEver6alance0ransferX0/??Kp/m/
0ransfer &our outstanding balance from &our e)isting :redit :ard to the *6,
*2$7 .mart >old at 0/??KY p/m/ onl& ' the lowest ever interest rate in the
industr&/ *nd get savings on interest pa&ment of over 0K/
>lobalJ:ash*)essJ24Fours*Da&
-ou can withdraw cash up to 30K of the :redit +imit on &our *6, *2$7
.mart >old :ard from over !0,000 2aster:ard *02s around the world and
over 2?00 2aster:ard *02s in Bndia/ -ou can also access cash from an& *6,
*2$7 6ank 24 Four *02
>lobal 3alidit& Gor 0he >lobal :iti5en
-our *6, *2$7 .mart >old :ard puts &ou in control of the world/ 0he :ard
is accepted in about 23 million 2aster:ard merchant establishments
worldwide/ Bt is a trul& global :ard that makes it eas& for &ou to charge an&
purchase on to &our :ard an&where in the world/ <hatJs more, &ou can now
bu& in an& currenc& and pa& back in Bndian rupees/
.mart :over
0he *6, *2$7 .mart >old :ard includes a package of insurance benefits/
Bt provides &ou a free 8ersonal *ccident Bnsurance cover of up to $s/ 1! +akhs in
case of loss of life due to an air accident and up to $s/ ! +akhs due to other
accidents/ -our :ard automaticall& provides &ou 8urchase 8rotection Bnsurance on
all purchases made on &our :ard against an& damage or loss due to fire and theft
up to ?0 da&s for $s/40000 per &ear/ 0he :redit .hield polic& protects &our famil&
against an& outstanding liabilities, on &our :redit :ard up to $s/!0,000 in the
unfortunate event of the loss of &our life/ *dditionall&, &ou get a host of travel
related insurance covers free including +ost 6aggage Bnsurance, +oss of 8assport
Bnsurance and Dela&ed Glight Bnsurance of up to $s/10,000 each and Dela&ed
6aggage Bnsurance of up to $s/3000/
4art Tra>e2 9ri>i2e5es : er>i;es
Gor &our travel, business or pleasure, &our *6, *2$7 .mart >old :ard provides
&ou a set of e)clusive offers and benefits courtes& .B0* <orld 0ravel, part of the
Euoni group/ 6esides getting &ou great discounts on hotels and e)citing tourism
packages in Bndia as well as abroad, &ou also get 3/!K discount on basic domestic
air fares and !K on basic international air fares ever& time &ou choose to bu& &our
ticket on the .mart >old :ard/ 6esides, &ou also get the service of free deliver& of
tickets right at &our doorstep/
,R!!DOM CR!DIT CARD:
0he *6, *2$7 Greedom :redit :ard offers &ou a host of uni"ue features that
act as constant checks against overspending/
9RODUCT ,!ATUR!
Gle)i +imit
0he powerful Gle)i limit feature offers &ou the freedom to regulate &our credit
limit better/ Bf at an& point of time &ou feel that &ou need to control &our
spending, &ou can simpl& call our 6ank b& 8hone E)ecutive who will be happ&
to reduce &our assigned limit/ *nd, in case, &ou wish to increase the limit back
to its original level, &ou can do so again b& simpl& calling us up/
-ou also have the option of assigning a specific percentage of &our credit limit
for use b& each of &our additional cardholders/
-ear End .tatement .ummar& %-E..)
Greedom :redit :ard introduces &et another revolutionar& feature '
-ear End .tatement .ummar&, which combines all &our transactions during the
&ear and provides &ou a consolidated summar& displa&ing &our usage pattern
under different categories such as food, clothing, =ewelr& etc over 12 months/ Bt
provides a scientific anal&sis of &our :ard spends, thus enabling &ou to plan
better/
!0;e1tiona2 ,inan;ia2 Bene6its
-our Greedom :redit :ard gives &ou up to !0 da&s of interest free creditY on
&our purchases, if &ou pa& &our outstandings in full/<hile &ou ma& bu& a
product an&time, &ou can choose to pa& in parts per &our convenience/ *ll &ou
have to do is =ust pa& a minimum of !K of the total outstanding each month
%sub=ect to a minimum of $s/ 200( and the balance in installments that suit &our
budget/
>lobal J:ash *)ess'
-ou can access cash up to 30K of &our credit limit at over 2?00 *02s across
Bndia and over ,!0,000 *02s across the globe/ -ou can access cash round'
the'clock, 3! da&s a &ear from an& of the *02s that displa& the 2aster:ard
sign.
>lobal *cceptance
-our Greedom :redit :ard is welcomed at over 100,000 2aster:ard outlets in
Bndia and ,epal and at over 23 million merchant establishments worldwide/
-ou can now freel& use &our Greedom :redit :ard for ever&da& purchases at
neighborhood shops, department stores, petrol pumps, restaurants and hotels,
for airline tickets, bu&ing consumer durables, internet purchases and even
pa&ing for hospital bills/ <ith &our internationall& accepted Greedom :redit
:ard, &ou are now a trul& global citi5en/
0ravel 8artner
-our Greedom :redit :ard helps &ou get discounts of up to 3/!K on domestic
tickets and !K on international tickets %delivered right at &our doorstep( that
are bought through .B0* <orld 0ravel, a part of Euoni group/ Bn addition, &ou
get great discounts on hotels and e)citing holida& packages that suits &our
budget/
:ar $ental
As a ,reedo4 Credit Card 4e4ber 7o< a2so 5et 15H dis;o<nt e>er7 ti4e
7o< rent a ;ar 6ro4 /ertMD the 2eadin5 Internationa2 Car Renta2
Co41an7.
.afe JnJ .ecure
*s a gesture of our concern for &our well being, &our Greedom :redit :ard
offers &ou a host of Bnsurance covers, absolutel& free/ >etting &ou 6ig
.avingsW
A#AI'ABI'ITA O, ABN AMRO CR!DIT CARD:
*6, *2$7 has started its operations in about eleven%11( main cities of Bndia
including the four%4( metros/ .ince its inception in the &ear 1?20 with branches
onl& in Eolkata and 2umbai, it has spread its wings across the width and length of
the countr&/
0he Delhi branch is functional from the &ear 2001/ *6, *2$7 was launched in
other cities throughout Bndia between 1??4 and 1???/ <ithin five%!( &ears it
started operations in four%4( ma=or cities of Bndia/ 0he& were :hennai in 1??4,
8une in 1??A and 6aroda in 1???, while the F&derabad and 6angalore branches
were opened in 2001/ 0he &ear 2002 saw the opening of the ,oida office/
Bn total eighteen%18( branches are in operation throughout these eleven%11( cities/
*part from the branches, *6, *2$7 has also started its 24 hours banking
service through its *02 :entres/ 0he& have opened *02s throughout nine %?(
cities which include ,ew Delhi, Eolkata, 2umbai, 6angalore, :hennai, ,oida,
F&derabad, 6aroda, 8une, across the countr&/ 0hese are providing e)cellent
functions and have proved to be ver& helpful for the customers eas& access to
immediate mone& for 24 hours in A da&s/
T.# COMM!RCIA'9
AD NO. 1:

* couple moving up the escalator +ooking around the husband
*s the& get read& to shop reali5es the plethora of goodies in the
arcadeZ//

Fe tries to block his wife1s view .he1s unable to figure out the strange
from the displa& windows behaviour of her husband


2379 *fraid, that &our credit /// with fle)ilimit, that regulates &our
:ard will make &ou spend too credit limits and active alerts, for
2uchH 8resenting the *6, regular alerts on spending/ ,ow
*2$7 Greedom :redit :ardZ live without fear/

Fe voluntar& offers her an *6, .uper9 +ive without fearW
*2$7 card to shop/
AD NO. 2:
.topping in front of a shopping
arcade, our protagonist debates///
/// whether to go in/ Lust as he enters
the mall, he puts on his blinkers///
/// to protect himself from the
mouthwatering deals all around/
0he crowd notices our man tr&ing
hard to desist from shopping/
2379 *fraid, that &our credit card
will make &ou spend too muchH
8resenting the *6, *2$7
Greedom credit card///
/// with fle)ilimit, that regulates &our
credit limit and active alerts, for
regular alerts on spending/ ,ow live
without fear/
*nd he discards his blinkers in a
bin/
.uper9 +ive without fearW
A 9RINT CAM9AI%N ,OR CR!DIT CARD O, ABN AMRO:
CR!DIT CARD O, /D,C:
0o help the customers to keep up with the changing times, FDG: 6ank offers the
finest pa&ment solutions, internationall& valid credit cards/
.pecificall&, the FDG: 6ank :redit :ards are available as two variants, the FDG:
6ank Bnternational .ilver :ard and the FDG: 6ank Bnternational >old :ard/ Bn
addition, if &ou are a resident of F&derabad, &ou get to choose the FDG: 6ank
e.eva Bnternational .ilver card also/ 0his card has been designed speciall& for the
F&derabad and has rich features brought to &ou in association with e.eva/
.o whether &ou are a first time intender for a :redit :ard or an e)tensive user, we
have a product for &ou/ *nd, =ust like an& other FDG: 6ank product, these are
absolutel& top of the line and best in class in their categor&/
-ou onl& have to use them to realise that the& are packed with features that
discerning customers like &ourself will value/
Grom the best insurance package to the most powerful $ewards 8rogram and the
most attractive discount schemes, &ou will find ever&thing &ou would naturall&
e)pect from FDG: bank/
/D,C BANE 'AUNC/! CR!DIT CARD .IT/ !-!#A:
7n Lanuar& ?, 2003, FDG: 6ank launched a co'branded credit card with e'.eva, a
popular e'governance initiative from the >overnment of *ndhra 8radesh in
F&derabad/ e'.eva is a one'stop point for services of various .tate and :entral
government departments through a chain of computerised integrated citi5en centres
%B:.:s( and the Bnternet/
C0his is the first credit card designed b& FDG: 6ank e)clusivel& for the residents
of F&derabad/ 0he features of the card were customised to the needs of the
residents of the emerging technolog& capital of Bndia,C according to the FDG:
6ank 2anaging Director, 2r *dit&a 8uri/
*ddressing newspersons, 2r 8uri said FDG: bank e'.eva Bnternational :redit
:ard was a first of its kind product aimed at facilitating citi5ensJ interaction with
the *ndhra 8radesh >overnment/
*ccording to the FDG: 6ank :ountr& Fead, :ard 8roducts ; ,$B .ervices, 2s
#ma $/ Erishnan, the co'branded card was an internationall& valid 3B.* credit
card that could be used across 18 million merchant outlets in the countr& and
across the world, along with all other regular features offered b& the bank on its
3B.* cards/
7n the e)clusive features of the card, she said cardholders could pa& their utilit&
bills such as electricit&, water and sewerage bills, telephone bills, propert& ta)es
and others b& signing a one'time authori5ation to debit their card for utilit& bills
pa&ments through e'.eva/
0he cardholder earns two reward points on ever& $s 100 spent on e'.eva or other
transactions, which can be redeemed towards gifts and utilit& bills at a later date/
Gurther, to provide more benefits to FDG: 6ank e'.eva cardholders, the bank has
entered into alliances with 1!0 merchant establishments in the twin cities of
F&derabad and .ecunderabad and special partnerships with several brands and
companies/
0he cardholders can avail of 10 per cent discount on apparel and house wear at
>iant, the h&per'market of the $8> group, 1! per cent discount on all out patient
investigations and 10 per cent discount on patient treatment at *pollo Fospitals, 20
per cent discount on preventive health checks, free post'paid connection and
waiver of up to $s 1,2!0 on activation fee from *irtel, 1! per cent discount on
non'promotional and non 2$8 items at 8i55a :orner, and A/! per cent discount on
entr& fees and 10 per cent discount on hotel bills and merchandise at $amo=i Gilm
:it&, 2s #ma Erishnan said/
0he FDG: 6ank e.eva :redit :ard has been designed e)clusivel& for the
residents of F&derabad/ 0he card features have been customised to the needs of the
residents of the emerging 0echnolog& :apital of Bndia/ Bt offers &ou the best
features a card can provide along with the conveniences offered b& a bank/ 6e it
low interest balance transfer facilit& or comprehensive insurance cover, each of its
features will help &ou manage &our finances better and leave &ou free to live a
better life/
0he FDG: 6ank e.eva :redit has all the regular features of the FDG: 6ank
Bnternational .ilver :redit :ard plus e)clusive features like9
Fassle free pa&ment ' .ign up one'time for a .tanding Bnstructions facilit& on &our
e.eva card for an& e.eva pa&ments/
$eward 8oints ' .ave upto 2K as &ou spend ' Earn 2 reward points on ever&
$s/100 spent on e.eva or an& other transactions/ 0hese points can be accumulated
and redeemed towards gifts and utilit& bills at a later date/
8referred 8artners '
>iant ' F&per'market of the $8> group '10K discount on *pparel and Fousehold
goods
*pollo Fospitals '
1!K discount on all 7utpatient Bnvestigations,
10K discount on Bnpatient 0reatment %e)clusive of drugs, disposables and
professional fees(,
20K discount on 8reventive Fealth :hecks/
Gree subscription to Doctors at Fome .ervices %pa&ment per call onl& will be
charged at $s/ 2!0M'(
*ir0el ' 100K *ctivation fee waived on new postpaid connections/
8i55a :orner ' 1!K off on bills %not included on branded products sold within store
like cold drinks(
$amo=i Gilm :it&
A/!K off on entr& fees/
10K 7ff on hotel bills and merchandise
,!ATUR! RIC/ CR!DIT CARD:
1/ 6alance 0ransfer at a lower interest rate
2/ Fassle'free travel
3/ <ide acceptance
4/ :ash at &our fingertips
!/ .ave while &ou spend %$eward 8oints(
/ 8rivileged 8ricing on +oans
A/ $epa&ments made eas&
8/ 8rotecting &ou through insurance
1. Ba2an;e Trans6er at a 2o@er interest rate
2ost cards charge interest at the rate of 2/?!K per month/ 0ransfer the same
balance to FDG: 6ankJs credit card and &ou will pa& interest at the rate of onl&
1/!K per month/ Gor e)isting customers of FDG: 6ank, we offer a special rate of
1/4!K per month for mo
2. /ass2e-6ree tra>e2
0ravel bookings were never so eas&/ Dreams of a "uiet famil& vacation are often
ruined b& hassles of travel bookings/ ,ow with the FDG: 6ank e.eva :redit
:ard, book &our train and air tickets from the comfort of &our home or office /
aC Train Bookin5s
Gorget those long "ueues at railwa& ticket counters and en=o& the convenience of
booking train tickets from &our home/ 7ur tie'up with .B0* 0ravels for booking of
train tickets, will ensure that &ou can now get train tickets delivered to &ou at &our
home/ ,ominal cost for deliver& is charged/
bC Air2ine Bookin5s
*vail a 3/!K discount on domestic and !/!K discount on international travel as
also free home deliver& on all &our bookings as a valued FDG: 6ank card holder/
3. .ide A;;e1tan;e
0he FDG: bank credit card is one of the most widel& accepted credit cards/
*ccepted at over 110,000 merchant establishments across Bndia and ,epal and
close to 18 million 3B.* accepting establishments around the world/
4. Cash At Ao<r ,in5erti1s
.tep into an& one of our A00 *02s and withdraw cash upto 30K of &our credit
limit/ -ou ma& also use an& of the 3B.* member *02s for withdrawal at a ver&
nominal charge/
5. a>e .hi2e Ao< 1end
.pending has never been as much funWW FDG: 6ankJs credit card revolutioni5es
the meaning of the word spend/ Fere ever& purchase means a savingW
Earn 2 reward points for ever& $s/ 100 charged to &our card/ .ave these points and
redeem them for e)citing gifts and offers/ <hatJs more ' &ou can save these reward
points upto 18 months
$. 9ri>i2e5e 9ri;in5 on 'oans
*s a FDG: 6ank e.eva :redit :ard holder &ou get loans from the bank at special
rates/ 0he rate discount offered is as follows9
'oan Dis;o<nt O66ered
*uto +oans 0/! K
8ersonal +oans 1 K
:ar +oans 1 K
#sed :ar +oans 1 K
(. Re1a74ents Made !as7
#se an& of the options given below to pa& &our credit card bills/
aC Thro<5h ATMs:
<alk in to an& one of the 00 and more *02s in Bndia, at an& time for pa&ing
&our credit card dues , either b& cash or b& che"ue/ Bf &ou have an account with
FDG: 6ank, all &ou have to do is transfer the bill amount from &our savings or
current account to &our credit card account/
bC Thro<5h Net Bankin5:
Bf &ou have an account with FDG: 6ank, and &ou are registered for FDG: 6ank
,et6anking facilit&,all &ou have to do is transfer the bill amount from &our savings
or current account to the card account on the ,et, b& "uoting &our 1'digit card
number/
). 9rote;tin5 Ao< Thro<5h Ins<ran;e:
0he FDG: 6ank e.eva :redit :ard offers the most comprehensive insurance
cover at no additional costW 6esides insuring &our life against death due to an
accident it also protects &ou in the event of hospitali5ation/
aC In Case O6 Death In An A;;ident:
Bf the card holder loses his life in an air accident, the nominated ne)t of kin will
receive a compensation of $s/ 4 lakh/ Bn case this happens in a rail or road
accident, the nominated kin will receive a compensation of $s/ 2 lakh/
bC /os1ita2iMation !01enses D<e To An A;;ident:
Bn case the cardholder is in=ured in an accident, hospitalisation e)penses will be
covered upto a ma)imum of $s/ 2!,000/
;C 9<r;hase 9rote;tion:
*ll purchases made on the card are automaticall& insured against an& loss or
damage due to burglar& or fire/ 0his insurance is valued up to a sum of $s/ 2!,000
and is applicable for a ?0'da& period from the date of purchase/
/!A'T/ 9'U INT!RNATIONA' CR!DIT CARD
Bn toda&1s fast paced lifeZ
Do &ou[
>ive priorit& to &our famil&Js health and fitnessH
>et &our Fealth :heck'ups done regularl&H
<orr& about the increasing cost of "ualit& health careH
0he answer to this is that CA s@i1e a da7 kee1s do;tor a@a7C/
Bntroducing FDG: 6ank Fealth 8lus Bnternational :redit :ard, in association with
,ational Bnsurance :ompan& %,B:(, a leading insurance service provider and in
affiliation with 2aster:ard, offers &ou BndiaJs first credit card with a free inbuilt
:ashless 2ediclaim/
0he card offers unparallel features/ 6e it cashless mediclaim facilit&, discounts at
leading hospitals, discounts from health and fitness related brands and an add'on
cover facilit&/ 2aking it an unmatched product designed keeping &our good health
in mind/
0he FDG: 6ank Fealth 8lus :redit :ard is a feature rich credit with uni"ue
features like9
1/:ashless 2ediclaim
2/Discounts at participating hospitals
3/8referred partners for a health& life
4/>ive &our famil& the e)tra benefit
1. Cash2ess Medi;2ai4
0he card offers free mediclaim cover for $s/!0,000M' plus a critical illness
cover of $s/1/! lakhs/ 0he critical illness cover includes open heart surger&
; :*6>, :ancer, Eidne& Gailure and 3ascular .troke/ <ith this cover &ou
can avail cashless mediclaim facilit& at an& of the networked hospitals of the
0hird 8art& *dministrator %08*( in an& cit&/
2. Dis;o<nts at 1arti;i1atin5 hos1ita2s
<ith this card, the best of medical care would cost &ou less/ >et fabulous
discounts on annual health check'ups, outpatient and inpatient investigations
in the participating hospitals in each cit&/
3. 9re6erred 1artners 6or a hea2th7 2i6e
FDG: 6ank Fealth 8lus :redit card offers uni"ue discounts and offers from
leading health and fitness related brands/
4. %i>e 7o<r 6a4i27 the e0tra 1rote;tion
aC Add-on ,2oat Co>er
-ou have the option of e)tending the $s/!0,000 mediclaim plus a critical
illness cover $s/1/! lakhs cover to the add'on cardholders, be it &our
spouse, children, brothers or sisters/<hats more, the add'on cardholders
can avail the discounts at participating hospitals as well as with preferred
partners/
bC 9<r;hase additiona2 4edi;2ai4
8rovide e)tra cover for &our famil& which includes &our spouse, children,
parents, brothers or sisters b& purchasing additional mediclaim at
fabulous discounts of more than !0K/ <hats more, &ou can get ta) break
under .ection 80 D of the Bncome 0a) *ct/ .o what are &ou waiting forH
;C 'i6e Ins<ran;e Co>er
0o overcome the uncertainties of life &ou need to plan ahead and create a
circle of protection for &our famil&/ <ith the FDG: 6ank Fealth 8lus
:redit card &ou can get &our life insurance cover from 6irla .un +ife
Bnsurance at e)clusive premium rates/
,!ATUR! RIC/ CR!DIT CARD:
1/ .ave while &ou spend %$eward 8oints(
2/ 8rotecting through insurance
3/ 6alance 0ransfer at +owest interest rates
4/ #tilit& 6ill pa&ments made eas&
!/ Fassle Gree 0ravel
/ $epa&ing +o&alt& with interest
A/ <ide acceptance
8/ :ash at &our fingertips
?/ *dd'on :ards
?/ 8rivilege 8ricing on +oans
1. a>e .hi2e Ao< 1end BRe@ard 9ointsC:
#se &our credit card and earn reward points/ Gor ever& $s/100 spent using
&our credit card earn 1 reward point/ -ou can redeem the reward points for
house'holderJs insurance which includes, fire insurance, burglar& insurance
and breakdown insurance or for e)citing gifts/ <hatJs more ' &ou can save
the reward points upto 18 months/
2. 9rote;tin5 Thro<5h Ins<ran;e:
0he FDG: 6ank Fealth 8lus :redit :ard offers &ou the most
comprehensive insurance package at no additional cost/ Bn case of death in
an accident/ Bf the cardholder loses his life in an air accident, the nominated
kin will receive a compensation of $s/10 lakhs/ Bn the case of a rail or road
accident the nominated kin will receive a compensation of $s/2 lakhs/
3. Ba2an;e Trans6er At 'o@est Interest Rates:
2ost cards charge interest at the rate of 2/?!K per month/ 0ransfer the same
balance to FDG: 6ankJs credit card and &ou will pa& interest at the rate of
onl& 1/!K per month/ Gor e)isting customers of FDG: 6ank, we offer a
special rate of 1/4!K per month for months/<h& pa& more when &ou have
another wa& out H
4/Uti2it7 Bi22 9a74ents Made !as7:
6ill 8a&ments were never so eas&/ :all our 24'hour :ustomer :all center and
re"uest a 8a& 7rder M Demand Draft to be sent to &ou/ 8a& &our insurance
premium, electricit& M telephone M mobile bills using this service/
5./ass2e ,ree Tra>e2:
0ravel bookings were never so eas&/ Dreams of a "uiet famil& vacation are
often ruined b& hassles of travel bookings/ ,ow with the FDG: 6ank
Bnternational Fealth 8lus :redit :ard, book &our train and air tickets from the
comfort of &our home or office/
a( 0rain 6ookings9 Gorget those long "ueues at railwa& ticket counters and
en=o& the convenience of booking train tickets from &our home/ 7ur tie'up
with .B0* 0ravels for booking of train tickets, will ensure that &ou can now
get train tickets delivered to &ou at &our home/ ,ominal cost for deliver& is
charged/
b( *irline bookings9 *vail a 3/!K discount on domestic and !/!K discount on
international travel as also free home deliver& on all &our bookings as a
valued FDG: 6ank card holder/
$.Re1a7in5 'o7a2t7 .ith Interest:
0his feature is uni"ue to our card and has been designed as a token of
appreciation for the e)tended use of our card/ 0he longer &ou are with us,
the lesser &ou have to pa&/ .o on renewal, we reduce the interest rate on
&our outstanding amount from 2/!K per month to 2/4!K per month/
(. .ide A;;e1tan;e:
0he FDG: bank credit card is one of the most widel& accepted credit cards/
*ccepted at over 110,000 outlets across Bndia and ,epal and 23 million
2aster :ard accepting establishments across the world/
). Cash At Ao<r ,in5erti1s:
.tep into an& one of their 1! *02s and withdraw cash upto 30K of &our
credit limit/ -ou ma& also use an& of the 2*.0E$ :*$D member *02s for
withdrawal at a ver& nominal charge/
*. 9ri>i2e5e 9ri;in5 on 'oans:
*s a FDG: 6ank Bnternational Fealth 8lus :redit :ard holder &ou get loans from
the bank at special rates/
0he rate discount offered is as follows9
'OAN
DICOUNT O,,!R!D
*uto +oans 0/!K
8ersonal +oans 1K
:ar +oans 1K
#sed :ar +oans 1K
INT!RNATIONA' %O'D CR!DIT CARD
Bntroducing the FDG: 6ank Bnternational >old :redit :ard,customi5ed to suit
&our conveniences and make &our lifest&le a trul& cherishable golden e)perience/
,!ATUR! RIC/ CR!DIT CARD:
1/ $ecognised the world over
2/ :ash *dvance
3/ $evolving credit facilit&
4/ Bnterest Gree :redit 8eriod
!/ :omprehensive Bnsurance
/ 0ravel 2ade Eas&
A/ >lobal 0ravel $elated Bnsurance
8/ Bnternational 6usiness 0ravellersJ :lub %B60:( 2embership
?/ $ewards 8rogram
10/Ginancial 0racker
11/#tilit& 6ill 8a&ments 2ade Eas&
12/>lobal Emergenc& *ssistance services from 3B.*
1. Re;o5nised the .or2d O>er:
0he FDG: 6ank Bnternational >old :ard is accepted at over 18 million 3B.*
2erchant Establishments around the world, including 110,000 2erchant
Establishments in Bndia/ .o, now &ou donJt need to carr& large amounts of cash
while &ou shop, travel or entertain, making that purchase on impulse or a planned
one so much more convenient/
2. Cash Ad>an;e:
Bn a situation where &ou need cash, =ust step into an& one of our *02s or 3B.*
2ember *02s and withdraw cash upto 40K of &our credit limit at a ver& nominal
charge/
3. Re>o2>in5 Credit ,a;i2it7:
Ginancial fle)ibilit& for managing &our finances/ 0he revolving credit gives &ou
the fle)ibilit& to handle credit card bills, depending on what &our resources are for
that month/ 0his feature allows &ou to pa& a minimum amount, which is !K
%sub=ect to a minimum amount of $s/200( of &our total bill amount or an& higher
amount whichever is convenient for &ou/ -ou can then carr& forward the balance
to a better financial month, for which &ou pa& a charge of 2/!K per month/
4. Interest ,ree Credit 9eriod:
-our :ard now gets &ou the highest Gree :redit 8eriod of upto !! da&s from the
date of purchase %sub=ect to the submission of the charge b& the 2erchant(/
.ubse"uentl&, if &ou carr& forward &our outstanding balance &ou =ust pa& a
nominal interest of 2/!K p/m/
5. Co41rehensi>e Ins<ran;e:
0o show how much we care, we have provided insurance covers against the
various risks &ou might face/ <hatJs special is that the *dd'on :ardmember gets
all the insurance covers with the same amounts as the 8rimar& :ardmember/
aC A;;identa2 Death: Bn case of death in an air accident &our nominated ne)t
of kin will receive a compensation of $s/2!,00,000/ *nd in case of death in
a rail or road accident, &our nominated ne)t of kin will receive a
compensation of $s/3,00,000/
bC /os1ita2isation e01enses d<e to an a;;ident: 0his uni"ue feature ensures
that &our hospital bills wonJt leave &ou feeling sick/ +etJs sa& that &ou are
in=ured in an accident and need to be hospitalised/ <e will cover &our
hospital e)penses upto $s/!0,000 thereb& reducing &our inconvenience a
little/
;C 9<r;hase 9rote;tion: *ll purchases made on &our :ard are automaticall&
insured against an& loss or damage due to burglar& or fire/ 0his insurance is
valued upto a sum of $s/!0,000 and for a period of 180 da&s from the date
of purchase/
dC /o<seho2d Ins<ran;e: *s a FDG: 6ank >old :ard member, &ou will be
covered against fire and burglar& of &our household contents upto $s/A!,
000/
$. Tra>e2 Made !as7:
-our :ard offers &ou a host of travel'related benefits so that &ou can travel with
ease and comfort/
aC Air Ti;ketin5: -ou can get a discount of 3/!K on domestic and !/!K on
international air tickets and have the tickets delivered at &our doorstep/ *ll
&ou have to do is call our authorised travel agent and have them delivered at
&our doorstep/
bC Rai2 Ti;ketin5: 7ur tie'ups with an authorised travel agent%s( across the
countr& ensure that the tickets are delivered at &our doorstep/Y %sub=ect to
their availabilit&(/
(. %2oba2 Tra>e2 Re2ated Ins<ran;e:
0o ensure a hassle free travel, a host of travel'related insurance covers are
provided on &our card/
aC 'oss o6 Ba55a5e: 8ost the arrival of &our flight, if &our checked'in baggage
is reported lostM misplaced, &ou would be reimbursed upto $s/0,000 for
international flights and upto $s/20,000 for domestic flights/
bC 'oss o6 Air Ti;ket: Bf &ou happen to lose &our international *ir ticket
during international travel, &ou would be reimbursed e)penses incurred in
obtaining a new ticket upto $s/10,000/
;C 'oss o6 9ass1ort: During international travel, if &ou happen to lose &our
8assportM 3isa, &ou would be reimbursed e)penses incurred in obtaining a
new 8assportM 3isa sub=ect to a limit of $s/2!,000/
8. Bnternational 6usiness 0ravellersJ :lub %B60:( 2embership9
*s our privileged customer, &ou shall now get a free Bnternational 6usiness
0ravellersJ :lub %B60:( 6lue :ard membership which gets &ou discounts upto
!0K at over !!00 star hotels worldwide and upto 2!K on rentals of Fert5 $ent'a'
:ar at over A!00 locations worldwide/
*. Re@ards 9ro5ra4:
En=o& the benefits of our e)citing $ewards 8rogramme/ -ou will earn 2 $ewards
8oints for ever& $s/100 spent on &our :ard/ -ou can accumulate these $ewards
8oints for a ma)imum of 18 months and redeem them for e)citing gifts and offers,
as soon as &ou accumulate 1000 points/ 8lease note that cash advances and other
fee charges do not "ualif& for the $ewards programme/
1+. Ginancial 0racker9
*t FDG: 6ank :redit :ards, we understand that one of the &our hallmarks is
smart management of finances/ <e will provide relevant information to help &ou
with &our investment decisions/ <e will e'mail a dail& update on the financial
markets/ -ou will also be eligible for a special discount of 2!K on our range of
advisor& products comprising of a 2onthl& 2odel 8ortfolio 0racker, 2onthl&
2utual Gund tracker and a dail& financial newsletter/
11. #tilit& 6ill 8a&ments 2ade Eas&9
8a&ing &our insurance premium and electricit& MtelephoneMmobile bills can become
eas&/ Lust give us a call at our 24'hour :ustomer :all :enter and re"uest a
Demand Draft for the utilit& bill that &ou want/ 0hese pa&ments will be deducted
from &our available cash limit and will attract interest from the date of re"uest/
12.%2oba2 !4er5en;7 Assistan;e ser>i;es 6ro4 #IA:
<hile traveling overseas, &ou have the option of utili5ing the >lobal Emergenc&
*ssistance .ervicesY provided b& 3isa/ 0hese services can be availed for reporting
lostMstolen cards, re"uesting for an emergenc& card replacement or for an
emergenc& cash advance or for miscellaneous en"uiries/ 0he toll free telephone
numbers for accessing these emergenc& assistance Felplines are usuall& available
in local telephone directoriesM&ellow pages and other local listings in each countr&/
INT!RNATIONA' I'#!R CR!DIT CARD
0he FDG: 6ank Bnternational .ilver :redit :ard offers &ou the best features a
card can provide along with the conveniences offered b& a bank/ 6e it low interest
balance transfer facilit& or comprehensive insurance cover, each of its features will
help &ou manage &our finances better and leave &ou free to live a better life/
,!ATUR! RIC/ CR!DIT CARD:
1/ 6alance 0ransfer at a lower interest rate
2/ Fassle'free travel
3/ #tilit& bill pa&ments made eas&
4/ $epa&ing lo&alt& with interest
!/ <ide acceptance
/ :ash at &our fingertips
A/ .ave while &ou spend %$eward 8oints(
8/ 8rivileged 8ricing on +oans
?/ $epa&ments made eas&
10/ 8rotecting &ou through insurance
1. Ba2an;e Trans6er At A 'o@er Interest Rate:
2ost cards charge interest at the rate of 2/?!K per month/ 0ransfer the same
balance to FDG: 6ankJs credit card and &ou will pa& interest at the rate of onl&
1/!K per month/ Gor e)isting customers of FDG: 6ank, we offer a special rate of
1/4!K per month for months
2. /ass2e-,ree Tra>e2
0ravel bookings were never so eas&/ Dreams of a "uiet famil& vacation are often
ruined b& hassles of travel bookings/ ,ow with the FDG: 6ank Bnternational
.ilver :ard, book &our train and air tickets from the comfort of &our home or
office/
aCTrain Bookin5s: Gorget those long "ueues at railwa& ticket counters and en=o&
the convenience of booking train tickets from &our home/ 7ur tie'up with .B0*
0ravels for booking of train tickets, will ensure that &ou can now get train tickets
delivered to &ou at &our home/ ,ominal cost for deliver& is charged/
bC Air2ine Bookin5s: *vail a 3/!K discount on domestic and !/!K discount on
international travel as a valued FDG: 6ank card holder/
3. Uti2it7 Bi22 9a74ents Made !as7:
6ill 8a&ments were never so eas&/ :all our 24'hour :ustomer :all center and
re"uest a 8a& 7rder M Demand Draft to be sent to &ou/ 8a& &our insurance
premium, electricit& M telephone M mobile bills using this service/
4. Re1a7in5 2o7a2t7 @ith interest:
0his feature is uni"ue to our card and has been designed as a token of appreciation
for the e)tended use of our card/ 0he longer &ou are with us, the lesser &ou have to
pa&/ .o on renewal, we reduce the interest rate on &our outstanding amount from
2/!K per month to 2/4!K per month
5. .ide A;;e1tan;e:
0he FDG: bank credit card is one of the most widel& accepted credit cards/
*ccepted at over 110,000 merchant establishments across Bndia and ,epal and
close to 18 million 3B.* accepting establishments around the world
$. Cash At Ao<r ,in5erti1s:
.tep into an& one of our 1! *02s and withdraw cash upto 30K of &our credit
limit/ -ou ma& also use an& of the 3B.* member *02s for withdrawal at a ver&
nominal charge/
(. a>e .hi2e Ao< 1end :
.pending has never been as much funWW FDG: 6ankJs credit card revolutioni5es
the meaning of the word spend/ Fere ever& purchase means a saving
Earn 2 reward points for ever& $s/ 100 charged to &our card/ .ave these points and
redeem them for e)citing gifts and offers/ <hatJs more ' &ou can save these reward
points upto 18 months
). 9ri>i2e5e 9ri;in5 On 'oans:
*s a FDG: 6ank Bnternational .ilver :redit :ard holder &ou get loans from the
bank at special rates/ 0he rate discount offered is as follows9
'oan Dis;o<nt O66ered
*uto +oans 0/! K
8ersonal +oans 1 K
:ar +oans 1 K
#sed :ar +oans 1 K
*. Re1a74ents Made !as7:
#se an& of the options given below to pa& &our credit card bills/
aC Thro<5h ATMs : <alk in to an& one of the 00 and more *02s in Bndia, at
an& time for pa&ing &our credit card dues , either b& cash or b& che"ue/ Bf &ou have
an account with FDG: 6ank, all &ou have to do is transfer the bill amount from
&our savings or current account to &our credit card account/
bC Thro<5h NetBankin5 : Bf &ou have an account with FDG: 6ank, and &ou are
registered for FDG: 6ank ,et6anking facilit&,all &ou have to do is transfer the
bill amount from &our savings or current account to the card account on the ,et, b&
"uoting &our 1'digit card number/
1+.9rote;tin5 Ao< Thro<5h Ins<ran;e:
0he FDG: 6ank Bnternational .ilver :redit :ard offers the most comprehensive
insurance cover at no additional costW 6esides insuring &our life against death due
to an accident it also protects &ou in the event of hospitali5ation/
aC In Case O6 Death In An A;;ident: Bf the card holder loses his life in an air
accident, the nominated ne)t of kin will receive a compensation of $s/ 4 lakh/ Bn
case this happens in a rail or road accident, the nominated kin will receive a
compensation of $s/ 2 lakh/
bC /os1ita2iMation !01enses D<e To An A;;ident: Bn case the cardholder is
in=ured in an accident, hospitalisation e)penses will be covered upto a ma)imum of
$s/ 2!,000/
;C 9<r;hase 9rote;tion: *ll purchases made on the card are automaticall&
insured against an& loss or damage due to burglar& or fire/ 0his insurance is valued
up to a sum of $s/ 2!,000 and is applicable for a ?0'da& period from the date of
purchase/

CR!DIT CARD O, ICICI:
:urrentl& available to residents of 2umbai, 0hane, 8une, ,asik, Delhi, :hennai,
>oa, ,agpur, 6angalore, F&derabad, :alcutta, 6aroda, *hmedabad, Laipur,
2anglore, *urangabad, :oimbatore, :handigarh, +udhiana, Bndore, 6hopal, .urat,
*nand, Lodhpur, #daipur, *mbala, 8anipat, Earnal, 8atiala, Lallandhar, 0rich&,
.alem, Erode, 2adurai, 2&sore, 3i5ag and Eochi onl&/
UNIJU! ,!ATUR! O, ICICI CR!DIT CARD:
Gacilit& to pa& various utilit& bills online through credit card
6andhan9 .elf'set spending under the overall credit limit for both, the add'on and
primar& card
* CsecureC net'based access/
6alance transfer facilit& at the low rates of 1/!K ' 1/A!K per month and the
lowest service charges
:omprehensive insurance polic&, including a personal accident cover against
earth"uakes, on both, add'on and primar& cards
9O.!R,U' B!N!,IT O, ICICI BANE CR!DIT CARD:
Bandhan:
7ne can freel& present a ma)imum of two add'on cards to his wife, sister, brother,
parents or children above 18 &ears of age/ 0o appl& for this add'on card, referred to
as CBandhanC, =ust call the B:B:B 6ank 24'hour :ustomer :are :entre and place
&our re"uest with an e)ecutive/ * form will be sent to &ou/ *lso if &ou have linked
&our :redit :ard with &our Bnternet banking #ser'id then &ou can also place &our
re"uest for an add'on card online/
Ba2an;e Trans6er ,a;i2it7:
Bf &ou own :redit :ards issued b& other banks and wish to appl& for an B:B:B
6ank :redit :ard, &ou can transfer the outstanding balance from &our other card%s(
on to the B:B:B 6ank :redit :ard/ 0his transferred outstanding will attract an
interest rate of =ust 1/A!K for the 6lue ; .ilver :ards and 1/!0K in case of the
>old :ard/ *nd what1s more, this beneficial rate of interest is applicable for si)
months %this special interest rate will not be applicable for new purchases(/ -ou
can transfer an& amount from a minimum of $s 2,000 to a ma)imum A!K of the
available credit limit on &our B:B:B 6ank :redit :ard/
Tra>e2 Bene6its:
,ow &ou can leave &our travel and hotel bookings to us/ *ll &ou need to do is call
the local travel office of :o) ; Eings in &our cit& to take care of all &our travel
needs 4 be it business or leisure travel/ *ll &our railwa& and airline reservations,
hotel bookings, car rentals and even travel'related documentation will be taken
care of/
0hatJs not all/ <e offer &ou a substantial discount of 2/!KY on basic domestic
airfares and 4/!KY on basic international airfares/ *ll &ou need to do is to book
&our tickets through :o) ; Eings and charge it to &our B:B:B 6ank :redit :ard/
Ins<ran;e Bene6its on an ICICI Bank Credit Card:
+ife is unpredictable and we at B:B:B 6ank understand &our concern for &our
famil&/ Bnsurance is b& far the best wa& to safeguard the interests of &our famil&/
*nd therefore in addition to an& insurance cover &ou alread& have, B:B:B 6ank
offers &ou the most comprehensive insurance ' related benefits/ 7f course we offer
&ou accident insurance, but in addition we also offer &ou credit shield, purchase
protection, baggage insurance, hospitalisation and household insurance/
.ide A;;e1tan;e:
B:B:B 6ank 6lue :ards are welcomed at all 2erchant Establishments displa&ing
the 3B.* logo ' over 1,10,000 and 2aster:ard logo ' over AA,000 establishments
across Bndia and ,epal and the .ilver and >old cards are accepted globall& b& over
20 million 3B.* :ard and 22 million 2aster:ard accepting establishments/
tate4ent B7 e-4ai2 And Mobi2e A2erts:
.tatement 7nline is a ver& simple, powerful and convenient wa& to view &our
:redit :ard statement details instantl& without an& postal dela&s/ Lust sign up for
.tatement 7nline and get faster, reliable access to &our *ccount .tatement/ 2obile
alerts from B:B:B 6ank provides &ou with information on &our B:B:B 6ank :redit
:ard even when &ou are on the move/ -ou would now no longer miss a pa&ment
or e)haust &our credit limit without a warning/ :urrentl& customers having Bnternet
6anking user'ids can subscribe to the alerts/
!arn @hi2e 7o< s1end - ICICI Bank Credit Card Re@ards 92<s 9ro5ra4:
* special bonus plan that allows &ou to earn points ever& time &ou use &our :ard,
Ever& $s/ 100 that &ou spend earns &ou 1 point/ 0he redemption of reward points
can be done against the products, services in the rewards catalogue or against &our
renewal fees/
e26-et 'i4it:
0he onl& card that allows &ou to pre'define &our own credit limits/ -ou can re"uest
for a limit lower than what &our are eligible for/ -ou can even preset the monthl&
spending limits on the CBandhanC card/ *n& transactions over the specified J.pend
+imitJ will be declined/
0his monthl& spending limit can be reset ever& billing c&cle b& =ust calling the
B:B:B 6ank 24'hour :ustomer :are :entre and place &our re"uest with the
e)ecutive/ -our spend limit will be changed on'line and come in to force from the
ne)t billing c&cle/
Cash Ad>an;e ,a;i2it7:
<ith an B:B:B 6ank :redit :ard in &our wallet, &ou will not be strapped for cash
ever again/ -ou can withdraw cash on &our :ard, 24'hours a da& from an& 3B.*
and 2aster:ard participating member bank *02/ During banking hours &ou can
also draw cash over'the'counter, from an& B:B:B 6ank branch in cities where the
B:B:B 6ank :redit :ard has been introduced/
ICICI Bank %o2d A4eri;an !01ress Card
* 8rivilege :ard ' 7wn the most powerful and e)clusive Bnternational >old :ard
powered b& *merican E)press services worldwide and en=o& e)clusive benefits
available onl& to select/
!0;2<si>e Bene6its:
2ost powerful catalogue based $ewards 8rogram ' Earn 1 reward points on
ever& $s/ 2! &ou spend/
Emergenc& *ssist services %2edical, +egal, 8ersonal and 0ravel services(
b& *merican E)press >lobal network/
0K fuel surcharge
E)clusive 2embership 8rivileges' special offers in retail, travel and dining
when purchases are made with an *merican E)press :ard/
Fighest 8ersonal *ccident Bnsurance upto $s/ 40 lakhs/
Discount of !K on international and 3 K on domestic air travel bookings b&
60B'.ita/
+odging 7ffer' complimentar& room upgrade in an& +e 2eridian group of
hotels and free spouse sta&/
0ravel 7ffer ' 6& :hina *irlines %7ption *9Gree 6usiness class ticket to
&our companion if traveling to #.M:anada, 7ption 69 #pto !0K off on
business class airfare to &our companion if traveling to *sia pacific(/
*merican E)press 0ravelers :he"ue and foreign e)change easil& available
through *merican E)press 0ravel .ervice locations free of commissions/
Other Bene6its:
Figh credit limits/
:omprehensive insurance on international travel %6aggage loss, loss of
travel documents, dela& in flight, hi=ack cover(/
Fousehold insurance upto $s/A!,000/
Fospitalisation 6enefit polic& upto $s/!0,000/
8urchase protection of $s/40,000/
:redit .hield of $s/!0,000/
\ero lost card liabilit&/
:omplimentar& 0eleoptima >lobal :alling :ard/
ICICI Bank - A4eri;an !01ress Card:
0he true :ompanion ' 0he most powerful Bnternational :lassic :ard powered b&
*merican E)press services worldwide and rewarding generousl& on &our spends/
!0;2<si>e Bene6its:
2ost powerful catalogue based rewards 8rogram ' Earn 1reward points on
ever& $s/ 40 &ou spend/
6asic *ssist services %2edical, +egal, 8ersonal and 0ravel( b& *merican
E)press >lobal network/
0K fuel surcharge
E)clusive 2embership 8rivileges ' special offers in retail, travel and dining
when purchases are made with an *merican E)press :ard/
:omprehensive 8ersonal *ccident Bnsurance upto $s/ 1! lakhs/
Discount of !K on international and 3 K on domestic air travel bookings
*merican E)press 0ravelers :he"ue and foreign e)change easil& available
through *merican E)press 0ravel .ervice locations free of commissions/
Other Bene6its:
Figh credit limits/
:omprehensive insurance on international travel %6aggage loss, loss of
travel documents, dela& in flight, hi=ack cover(/
Fousehold insurance upto $s/20,000/
Fospitalisation 6enefit polic& upto $s/2!,000/
8urchase protection of $s/20,000/
:redit .hield of $s/2!,000/
\ero lost card liabilit&/
:omplimentar& 0eleoptima >lobal :alling :ard/
ICICI Bank o2id %o2d Credit Card:
!0;2<si>e Bene6its:
<elcomed internationall& at over 22 million merchant establishments/
Figh credit and cash limits/
Dial a draft free/
6alance transfer at 1/!K/
\ero lost card liabilit&/
:omplimentar& >lobal 7ne :alling :ard/
*ccess to >lobal :ustomer *ssistance .ervices/
8urchase protection of $s/40,000/
:redit .hield of $s/!0,000/
2ost powerful catalogue based rewards 8rogram/
:omprehensive 0ravel 6enefits/
:omprehensive Bnsurance for both primar& and add'on cards upto $s/ 20
lakhs/
Fousehold insurance upto $s/A!,000/
ICICI Bank - /9C' %o2d Credit Card
BndiaJs first intelligent :redit :ard with a microchip
!0;2<si>e Bene6its:
Earn and $edeem rewards points directl& at select F8:+ 8etrol 8umps for
free fuel/
7ption of redeeming rewards points in bookshops, =eweller&, stores for
rewards of &our choice soon/
Earn upto 1! reward points for ever& $s/100M' spent at partner outlets/
$efund of .urcharges %2/!K( on Guel 8urchases/
E)citing rewards 8rogram ' .peedJoJ2iles ' 2 points for ever& $s/12!M'
spent at F8 8etrol 8umps/
1!K discount on 8/#/: check and +abour charges at select F8:+ 8etrol
8umps/
Discount on t&res, batteries and auto accessories sold at select F8:+ 8etrol
8umps/
<elcomed internationall& at over 22 million merchant establishments/
Figh credit and cash limits/
Dial a draft free/
6alance transfer at 1/!K/
\ero lost card liabilit&/
:omplimentar& >lobal 7ne :alling :ard/ *ccess to >lobal :ustomer
*ssistance .ervices/
8urchase protection of $s/40,000/
:redit .hield of $s/!0,000/
:omprehensive 0ravel 6enefits/
:omprehensive Bnsurance for both primar& and add'on cards upto $s/ 20
lakhs/
Fousehold insurance upto $s/A!,000/
6aggage insurance upto $s/ 2!,000/
Fospitalisation 6enefit polic& upto $s/!0,000/
2obile *lerts and .tatement b& E'mail
ICICI Bank ter2in5 i2>er Credit Card
* :ard that offers special benefits to all members of a famil& starting with a Gree
C6andhanC add'on card/
!0;2<si>e Bene6its:
:omprehensive Bnsurance for both primar& and add'on cards upto $s/ 10
lakhs/
Fousehold insurance upto $s/20,000/
6aggage insurance upto $s/ 10000/
Fospitalisation 6enefit polic& upto $s/2!,000/
8urchase protection of $s/20,000/
:redit .hield of $s/2!,000/
:omprehensive travel related insurance/
\ero +ost card liabilit&/
Dial a draft at 1K/
6alance transfer at 1/A!K/
2ost powerful catalogue based rewards 8rogram/
ICICI Bank - /9C' i2>er Credit Card:
+oad up &our tank with Gree Guel
!0;2<si>e Bene6its:
$efund of .urcharges %2/!K( on Guel 8urchases/
E)citing rewards 8rogram ' .peedJoJ2iles ' 2 points for ever& $s/12!M'
spent at F8 8etrol 8umps/
1!K discount on 8/#/: check and +abour charges at select F8:+ 8etrol
8umps/
Discount on t&res, batteries and auto accessories sold at select F8:+ 8etrol
8umps/
:omprehensive Bnsurance for both primar& and add'on cards upto $s/ 10
lakhs/
Fousehold insurance upto $s/20,000/
6aggage insurance upto $s/ 10000/
Fospitalisation 6enefit polic& upto $s/2!,000/
8urchase protection of $s/20,000/
:redit .hield of $s/2!,000/
:omprehensive travel related insurance/
\ero +ost card liabilit&/
Dial a draft at 1K fee/
6alance transfer at 1/A!K/
2ost powerful catalogue based rewards 8rogram/
:omprehensive 0ravel 6enefits/
*ccepted at over 22 million merchant establishments globall&/
:omplimentar& >lobal 7ne :alling :ard/
2obile *lerts and .tatement b& E'mail
ICICI Bank Tr<e B2<e Credit Card:
BndiaJs first value for mone& card/ * no'frills card packed with benefits that matter/
!0;2<si>e Bene6its:
8redefine &our own spend limits/
3isa and 2aster:ard acceptabilit& across 1,10,000 merchant establishments
in Bndia/
Dial a draft at 1K/
6alance transfer at 1/A!K
8urchase protection of $s/10,000/
:redit shield of $s/10,000/
2ost powerful catalogue based rewards 8rogram/
:omprehensive 0ravel 6enefits/
8ersonal *ccident Bnsurance of $s/3 lakhs %air( and $s/ 1 lakh %an& other
accident(/
*ccess to 24'hour :ustomer :are :entre and all 3B.* and 2aster:ard
approved *02.
ICICI Bank - B9' Mobi2e Credit Card:
.ta& connected with Eas& 8a& and free airtime
!0;2<si>e Bene6its:
Eas& 8a& Gacilit& ' Debit 68+ 2obile bills on the card/
Earn reward points and redeem against free airtime/
Gree one &ear mobile phone insurance against loss, theft or damage/
Gree voice mail G$EE on 68+ 2obile for the first si) months of card
membership %3alid in 2umbai( /
$oam Gree ,ational facilit& at no additional deposit %3alid in 0amil ,adu
e)cluding :hennai, 8ondicherr&, 2aharahtra e)cluding 2umbai, >oa and
Eerala(/
:omprehensive Bnsurance for both primar& and add'on cards upto $s/ 10
lakhs/
Fousehold insurance upto $s/20,000/
6aggage insurance upto $s/ 10000/
Fospitalisation 6enefit polic& upto $s/2!,000/
8urchase protection of $s/20,000/
:redit .hield of $s/2!,000/
:omprehensive travel related insurance/
\ero +ost card liabilit&/
Dial a draft at 1K fee/
6alance transfer at 1/A!K/
2ost powerful catalogue based rewards 8rogram/
:omprehensive 0ravel 6enefits/
*ccepted at over 22 million merchant establishments globall&/
:omplimentar& >lobal 7ne :alling :ard/
2obile *lerts and .tatement b& E'mail
ICICI 9RU 2i6e Credit Card: IndiaNs ,irst 'i6e Ins<ran;e Credit Card:
*n e)clusive :redit :ard for B:B:B 8rudential 8olic& Folders
:urrentl& available onl& in the cities of 2umbai, Delhi, :hennai, Eolkata,
6angalore, F&derabad and 8une/
!0;2<si>e bene6its a>ai2ab2e on 7o<r ICICI 9RU 2i6e Credit ;ard:
0he 2onthl& Bnterest $ate for the credit card is 1/?!K/
1 $eward 8oint for ever& $s 100 of premium paid through the co'branded
card/
!0 $eward 8oints on first time usage/
!0 $eward 8oints as a one'time bonus, on renewal of the polic& on the credit
card/ 0his is pa&able at the time of renewal of polic& on the card/
.pecial discount at *pollo Fospitals9
10K discount on all lab investigations
10K discount on Bmaging services %2$B, :0 .:*,, ,uclear
medicine and *ngiogram(
10K discount on D7.0 polic&O
10K discount on **.FB$<**DYY
E)tra discount at select merchants across top cities/
0he $eward 8oints accumulated b& the holder of the co'branded credit card
can be redeemed against future premium pa&ments as well/ 0he customer
can also redeem his points against the $edemption 8rogram of B:B:B 6ank/
O JDostJ is an A;;ident-;<4-Medi;a2 benefit insurance polic& developed b&
*pollo Fospitals in association with Gamil& Fealth 8lan and ,ational Bnsurance
:ompan&
OO.pecial Fealth 8lan for the elderl&, provided b& *pollo hospitals/
Other Bene6its A>ai2ab2e On ICICI 9r< 'i6e Credit Card:
1 $eward 8oint for ever& $s 100 of retail spend on the credit card/
:omprehensive Bnsurance for both primar& and add'on cards upto $s/ 10
lakhs/
Fousehold insurance upto $s/20, 000/
6aggage insurance upto $s/ 10,000/
Fospitali5ation 6enefit polic& upto $s/2!, 000/
8urchase protection of $s/20, 000/
:redit .hield of $s/2!, 000/
:omprehensive travel related insurance/
\ero +ost card liabilit&/
Dial a draft at 1K fee/
6alance transfer at 1/A!K/
:omprehensive 0ravel 6enefits/
*ccepted at over 22 million merchant establishments globall&/
:omplimentar& 0ele 7ptima :alling :ard
T# COMM!RCIA':
*n old woman tells her daughter
about their neighbourJs plans for
C*b is umar mein k&a
=aa&engeH -ou want to ka
going to Faridvar/ matlab nahin &ou have toC,
continues the mother/
<hile the &oung woman, with
her B:B:B credit card, books
tickets for her, online/
*s the older woman takes a
peek at the screen, she is
pleasantl& surprised.
0he site downloads and the super
reads, JFaridwar in a week/J *s
the daughter tries to convince
her///
///the 237 adds CB:B:B :redit
cards/ 0he power to give &our
loved ones what the& reall&,
reall& want/C
COM9ARION B!T.!!N ABN AMRO BANE : ICICI BANE:

ABN AMRO ABN AMRO
,reedo4
Master;ard
BInternationa2 Credit
CardC
4art %o2d Card
Master;ard
BInternationa2 Credit
CardC
Minimum Income Eligibility
Self Employe! "in Rs. p.#.) $%&000.00 1&50&000.00
S#l#'ie! "in Rs. p.#.) $%&000.00 1&50&000.00
(ee )et#ils
*oining (ees "in Rs.) N.A. 500.00
Annu#l (ees "in Rs. p.#) 5+5.00 ,&000.00
A!!On -#'! (ees "in Rs. ..#) N.A. N.A.
Ot/e' -/#'ges
)i#l # )'#ft (ee "in Rs.) 100.00 100.00
O0e' 1imit (ees "in Rs.) N.A. N.A.
-'e!it )et#ils
Inte'est R#te "2 p.m) ,.$+ ,.%+
Effecti0e Inte'est R#te .e' Annum "in 2) N.A. N.A.
M#3imum -'e!it .e'io! in )#ys 50 50
Minimum .#yment )ue ,00.00 ,00.00
1#te .#yment -/#'ges ,.$+ ,.%+
-#s/ A!0#nce )et#ils
4'#ns#ction (ee 100.00 100.00
Inte'est R#te "2 p.m) ,.5 ,.5
-#s/ A!0#nce "2 of t/e c'e!it limit) 50 50
M#3imum 6it/!'#7#l pe' !#y "in Rs.) N.A. N.A.
Re7#'!s
4o E#'n One .oint Spen! Rs. 50.00 50.00
Re#c/
A4M Outlets 850000 850000
Me'c/#nt outlets ,+00 ,+00
1ost -#'! 1i#bility
Befo'e 'epo'ting loss "in Rs.) N.A. N.A.
Afte' 'epo'ting loss "in Rs.) N.A. N.A.
Insu'#nce
Ai' #cci!ent -o0e' "in Rs.) 8&00&000.00 15&00&000.00
9ene'#l Acci!ent -o0e' "in Rs.) 1&00&000.00 5&00&000.00
:ouse/ol! Insu'#nce "in Rs.) N.A. N.A.
B#gg#ge 1ost "in Rs.) N.A. N.A.
B#gg#ge )el#ye! "in Rs.) N.A. 5&000.00
-'e!it S/iel! on !e#t/ "in Rs.) 15&000.00 %0&000.00
.u'c/#se .'otection -o0e' "in Rs.) ,0&000.00 50&000.00
A!!ition#l Insu'#nce A0#il#ble 5000 10000
Speci#l (e#tu'es 5.5 2 !iscount
on !omestic
tic;ets& 82
!iscount on
5.5 2 !iscount
on !omestic
tic;ets& 82
!iscount on
inte'n#tion#l
tic;ets&
B#nl#nce
4'#nsfe'
(#cility < 1.%+
2 pm&
(le3ilimit&
Acti0e Ale'ts&
=e#' En!
Summ#'y
St#tement
inte'n#tion#l
tic;ets&
B#nl#nce
4'#nsfe' (#cility
< 0.++ 2 pm&
(le3ilimit&
Acti0e Ale'ts&
=e#' En!
Summ#'y
St#tement
ICICI:

I-I-I BAN> I-I-I BAN> I-I-I BAN>
4'ue Blue ?is#
"Inte'n#tion#l
-'e!it -#'!)
Ste'ling Sil0e'
?is#
"Inte'n#tion#l
-'e!it -#'!)
Soli! 9ol!
?is#
"Inte'n#tion#l
-'e!it -#'!)
Minimum Income Eligibility
Self Employe! "in Rs.
p.#.)
50&000.00 50&000.00 1&00&000.00
S#l#'ie! "in Rs. p.#.) 80&000.00 80&000.00 1&,0&000.00
(ee )et#ils
*oining (ees "in Rs.) 100.00 150.00 500.00
Annu#l (ees "in Rs. p.#) 500.00 800.00 1&,00.00
A!!On -#'! (ees "in Rs. 150.00 500.00 800.00
p.#)
Ot/e' -/#'ges
)i#l # )'#ft (ee "in Rs.) N.A. N.A. N.A.
O0e' 1imit (ees "in Rs.) N.A. N.A. N.A.
-'e!it )et#ils
Inte'est R#te "2 p.m) ,.+5 ,.5 ,.5
Effecti0e Inte'est R#te
.e' Annum "in 2)
%1.@5 5%.5 5%.5
M#3imum -'e!it .e'io!
in )#ys
50 50 5,
Minimum .#yment )ue 5.00 5.00 5.00
1#te .#yment -/#'ges 100.00 100.00 100.00
-#s/ A!0#nce )et#ils
4'#ns#ction (ee ,.+5 ,.50 ,.50
Inte'est R#te "2 p.m) ,.+5 ,.5 ,.5
-#s/ A!0#nce "2 of t/e
c'e!it limit)
,0 ,0 ,0
M#3imum 6it/!'#7#l
pe' !#y "in Rs.)
N.A. N.A. N.A.
Re7#'!s
4o E#'n One .oint Spen!
Rs.
100.00 100.00 100.00
Re#c/
A4M Outlets 500000 500000 500000
Me'c/#nt outlets 110000 110000 110000
1ost -#'! 1i#bility
Befo'e 'epo'ting loss "in
Rs.)
N.A. N.A. N.A.
Afte' 'epo'ting loss "in
Rs.)
N.A. N.A. N.A.
Insu'#nce
Ai' #cci!ent -o0e' "in
Rs.)
5&00&000.00 8&00&000.00 15&00&000.00
9ene'#l Acci!ent -o0e'
"in Rs.)
1&00&000.00 ,&00&000.00 5&00&000.00
:ouse/ol! Insu'#nce "in
Rs.)
N.A. 50&000.00 1&00&000.00
B#gg#ge 1ost "in Rs.) ,5&000.00 N.A. ,5&000.00
B#gg#ge )el#ye! "in
Rs.)
N.A. N.A. N.A.
-'e!it S/iel! on !e#t/ 10&000.00 ,5&000.00 50&000.00
"in Rs.)
.u'c/#se .'otection
-o0e' "in Rs.)
10&000.00 ,0&000.00 %0&000.00
A!!ition#l Insu'#nce
A0#il#ble
N.A. N.A. N.A.
Speci#l (e#tu'es N.A. N.A. N.A.
CAR 'OAN ,ROM ABN AMRO BANE:
0oda& if &ou are looking at a brand new car, then it does make good business sense
to consider a car loan/ ,ot an ordinar& car loan with comple) formalities and
intimidating re"uirements but an *6, *2$7 :ar +oan/ * loan that works much
like &our dream car9 fast, cost'efficient and user'friendl&/
*6,'*2$7 6*,E has also introduced its :ar +oans scheme in which it
provides loans for three different categories of cars9
tandard
9re4i<4
'<0<r7
!%M!NTATION O, CAR:
tandard Cars 9re4i<n Cars '<0<r7 Cars
2*$#0B800
2*$#0B\E,
2*$#0B>-8.-
2*$#0B72,B
2*$#0B<*>7,$
GB*0#,7
*26*.*D7$,73*MB.#\#
D*E<772*0B\
F-#,D*B.*,0$7
0*0*B,DB:*
2*$#0BE.0EE2
2*$#0B6*+E,7
2*$#0B1000
GB*0.BE,,*
0*0*.BE$$*
0*0*.#27
0*0*.*G*$B
07-70*Q#*+B.
D*E<77:BE+7
ESE:#0B3E
D*E<77,ESB*
78E+*.0$*
78E+:7$.*
2*FB,D$**$2*D*
G7$DBE7,
F-#,D*B*::E,0
2B0.#6B.FB+*,:E$
F7,D*:B0-
M!RC!D! CAR
T/! 9RICIN% TRAT!%A:
0he :ar loans are designed such that the& have eas& and convenient
E2B1s i/e/ E"uated 2onthl& Bnstallments/ * certain amount of loan is
given according to the credit histor& of the customer and with respect to
the E2B scheme he is willing to adopt/ 0hus, for instance, for a Qualis,
the scheme is9
E2B for ! &ears9 10,311M'
+oan *mount9 4,1,000M'
*nd for *lto +)9
E2B for ! &ears9 !,?1!M'
+oan *mount9 2,!1,000M'
0here are essentiall& 2 pa&ment s&stems9
a/ .tep 4up 4 where the E2B increases ever& &ear b& a certain interest
rate and therefore the amount paid increases graduall&/
b/ .tep 4 Down 4 <here the E2B reduces ever& &ear b& a certain
interestI thus the customer has to pa& larger amounts initiall&/
'oan A4o<nt:
0he car loans are offered to individuals as well as companies/
0he loans cover up to ?0K of e)'showroom price for new cars and A!K of
value %as determined b& bank( on used cars/
0he minimum loan amount is $s/ !0,000/ 0he ma)imum loan amount is
based on a percentage of car value as given below9
Interest Rates:
Bnterest rates for standard cars var& from 1AK to 18K/
Bnterest rates for premium cars varies from 1/A!K to 18K
Ma0i4<4 2oan a4o<nts
as a 1er;enta5e o6 the e0-
sho@roo4 1ri;e o6 the
ne@ ;ar
Eligible cars
#p to ?0K

2aruti 800, 2aruti Esteem 1300 cc, 2aruti
\en, 2aruti 7mni 3an, 2aruti 6aleno, 2aruti
<agon$, 2aruti *lto, Giat .iena, 0o&ota
Qualis, Daewoo 2ati5, 2ercedes 6en5 E :lass,
7pel *stra, 7pel :orsa, Gord Bkon, F&undai
.antro, F&undai *ccent, 2itsubishi +ancer,
0ata Bndica, Fonda :it&
#p to 8!K
2aruti 6aleno *ltura, Giat #no, Giat .iena
<eekend
#p to 80K
0ata .afari, Daewoo :ielo, Daewoo ,e)ia,
2ahindra 6olero
#p to A!K
2aruti >&ps&, *mbassador ,ova Bsu5u, 0ata
.iera, 0ata .umo, 2ahindra *rmada
#p to A0K
2ercedes 6en5 . :lass
*6, *mro offers 2 pa&ment plans/ 0he E2B &ou pa& is a function of the
loan amount, the pa&ment plan, the tenure and the applicable interest rate/ Bt
ma& be as low as $s/ 232!M' per lac on a ! &ear loan, or $s/ 342!M' per lac
for a 3 &ear loan, depending on the applicable interest rate/
0he details of which are as follows9
T*U *$$E*$. %:+*..B:(
E2B starts from the first of the month following the disbursal month for loans
booked between 1st and 1!th of a month/ E2B starts from the 1th of the
month following the disbursal month for loans booked between 1th and 31st
of a month/
T6U *D3*,:ED E2B
%i( 3ariant 19 :ustomer pa&s the 1st E2B in advance along with the loan
application to the dealer/ 0he advantage being E2B per lakh, being less than,
the arrears scheme/
%ii( 3ariant 29 :ustomer pa&s the 1st E2B in advance along with the loan
application to the bank/ Bn this case the E2B per lakh being the same as the
arrears scheme/
T:U 8$E8*-2E,0 780B7,.
%i( 8artial 8re'pa&ment9 0his facilit& allows the customer to pa& off the loan
partiall&/ 0here is no lock'in period for the loan amount/ 0his option is allowed
once ever& calendar &ear/ 0here are 5ero prepa&ment charges for pa&ment upto
2!K of the loan outstanding/ 0his facilit& is allowed from the beginning of the
loan/
%ii( Gull 8re'pa&ment9 0his facilit& allows customers to full& prepa& the loan on a
minimal prepa&ment charges from da& 1/ * charge of 4K is levied on A!K of
the outstanding balance, provided the 2!K prepa&ment facilit& has not been
availed in that calendar &ear/ ,o charges are levied on complete prepa&ment
after three %3( &ears %provided all E2Bs are paid satisfactoril&(
*t the time of disbursing &our loan, the 6ank collects E2B pa&ments in the
form of post'dated che"ues or .tanding Bnstructions %onl& for *6, *2$7
.avings or :urrent *ccount customers with a minimum relationship of
months( or Electronic :learing .&stem %E:.( instructions on other bank
accounts/
8a&ment plans on *6, *2$7 :ar +oans, can be customi5ed b& our
representative to suit &our re"uirements/ -ou can choose from *rrears and
*dvance installment plans/ .alaried and .elf'Emplo&ed individuals can also
opt for alternate pa&ment plans in which the monthl& installments either
grow, each &ear %.tep'up pa&ment plan( or decline each &ear %.tep'down
installment plan(/
Tenor:
7ptions are available where &ou can pa& back the loan b& wa& of monthl& installments
spread over a period ranging from 1 &ear to ! &ears/
!2i5ibi2it7:
a2aried Indi>id<a2: >ross *nnual Bncome should be above $s/ 0,000 for
standard cars and above $s/1, 00,000 for premium cars/
e26 !412o7ed: Bndividual Bf &ou are a proprietor, a partner, a professional,
or a director, with a >ross *nnual Bncome of $s/ 0,000 for standard cars
and above $s/1, 00,000 for premium cars, &ou are eligible to appl& for an
*6, *mro :ar +oan/
9artnershi1 ,ir4: >ross *nnual Bncome should be above $s/ 0,000 for
standard cars and above $s/1, 00,000 for premium cars/
9ri>ate or 9<b2i; 'i4ited Co41an7: 8rivate +imited :ompanies should
have been in e)istence for at least 2 &ears and have a minimum 8*0 of $s/
0,000 for a standard car or a minimum 8*0 of $s/ 1,00,000 for a premium
car/ 8ublic +imited :ompanies should have been in e)istence for at least 2
&ears and have a minimum 8*0 of $s/0, 000 for a standard car or a
minimum 8*0 of $s/1, 00,000 for a premium car/
Do;<4entation:
Gor a2aried Indi>id<a2s F e26 e412o7ed F o2e 1ro1rietorshi1: -
*pplication Gorm
8hotograph
6ank signature verification
Bncome 8roof %*n& one of the following(
B0$ %Bncome ta) returns(
Gorm 1
.alar& .lip
*ppointment letters
Bdentit& 8roof %*n& one of the following(
+aminated Driving +icense
3otersJ Bdentit& :ard
8assport
8*, :ard
8hoto :redit :ardM
8hoto $ation :ard
,or 1artnershi1 ;o41anies: -
Identit7 9roo6: :ertified true cop& of partnership deed evidencing 3 &ears
of e)istence/
In;o4e 1roo6: :ertified true cop& of audited balance sheet and profit and
loss statement for last 2 &ears or :8* certified true cop& of unaudited
balance sheet and profit and loss statement along with B0 returns/
,or 'i4ited ;o41anies: -
Identit7 9roo6: :ertified true cop& of memorandum and articles of
association and cop& of certificate of incorporation/
In;o4e 9roo6: *udited balance sheet and profit and loss statements for the
latest and previous financial &ear/
T/! 9ROMOTIONA' TRAT!%A:
*6, has a relativel& well'developed promotional strateg& for the :ar loans
product/
*ggressive mailing activities for specific customers are presentl& carried out/
3arious auto loan melas and road shows have been organi5ed in the ma=or cities of
the countr& where information was distributed/
0he promotional strateg& is "uite uniform through the various regions and the
message is kept consistent/ 0here is however lesser centrali5ed promotion of *6,
as a bank and this factor needs to be worked on/
T/! 9ROC!:
0he process of getting a loan along with the approval takes
appro)imatel& 3'4 da&s at the most/ 0he documents of the customer go
through a procedure of verification/
.tepwise description is given below9
:ustomer goes to the e)ternal agenc&
E)ternal *genc& receives the application form, income documents,
photos, and home office address/
Bnformation goes to the credit department 4 Decision takes place here/
0he bank informed of approval
*mount sanctioned
:entral processing agenc& informed
6ank processing of the loan
+oan boarded
:he"ue goes to direct sales agents
:ar handed over to customer
T/! AD#!RTIIN% TRAT!%A:
0his has been a ver& aggressive realm in *6,1s business/ ,umerous ads
are seen in various newspapers such as Ginancial E)press, 07B, E0, F0,
etc/, generall&, the green and &ellow *6, theme is portra&ed, adding to
the *6, identit& as a distinct entit&/
0he medium used b& *6, is essentiall& the newspapers and street lamp posters
that e)hibit the *6, logo/
0he ads generall& feature the direct sales agent linked to *6,, the
various cars under the scheme and the scheme details specificall&9 0he
target being the middle and upper classes/ 0he ad dated 8
t h
2a& 01
features the :ar loan scheme in con=unction with holida& packages,
discounts etc/, and adding further value to the overall car loan concept/
0he advertising strateg& and the scheme need to be even more attractive
and creative as the environment is highl& competitive/
CUTOM!R CAR!
AND
CUTOM!R R!'ATION/I9 MANA%!M!NT BCRMC:
:$2 is toda& b& far one the most relevant issues for all the banks/ *6,
too has laid great focus on :$2 and on building long'term relation with
its customer/ 0he aim is to personali5e the :ar loans services so as to
allow ever& man1s dream of owning a car come true/ 0his is not allI
various value addition schemes are introduced b& *6, in order to pass
on the benefits to the customers/
0herefore, the& don1t =ust get a :ar loan, but get a package deal so to
speakW :onstant newsletter and feedback form are mailed to e)isting
customer in order to build lo&alt&/
R!'!#ANC! O, 9'AC!F'OCATION:
Bt is relevant to be at the right place, at the right time, *6, believes in this theor&
as wellW 0he locations of the :ar +oan stalls and the 6ranches are such that it is
easil& accessible for the public to map the benefits of the schemes offered/ 0he
important market areas are generall& selected for the car loan melas and road
shows/ 7ther than loans are available in A branches, which are, spread throughout
the countr&/ 0hese include9
2umbai,
Delhi,
:alcutta,
:hennai,
8une, and
6aroda/
Gor salaried persons, *6, *mro bank has two categories of eligible emplo&ers on
which a person is given loan and the eligibilit& varies,
:ategor& * and
:ategor& 6/
CAR 'OAN ,ROM /D,C BANE!
FDG: 6ank offers car finance for all the following categories of cars9
tandard
9re4i<4
'<0<r7
9RODUCT : IT O,,!RIN%:
0he car loans are offered to individuals as well as companies/
0he loans cover up to ?0K of e)'showroom price for new cars as well as
used cars %valuation based on bank recommendations(/
7ptions are available where &ou can pa& back the loan b& wa& of
monthl& installments spread over a period ranging from 1 &ear to ! &ears/
!'I%IBI'ITA:
,or sa2aried indi>id<a2s:
2inimum age of *pplicant9 21 &ears
2a)imum age of *pplicant at loan maturit&9 !8 &ears
2inimum emplo&ment9 1 &ear in current emplo&ment and minimum
2 &ears of emplo&ment
2inimum *nnual Bncome9 $s 100000 net annual income
0elephone9 2ust at residence
,or se26 e412o7ed:
2inimum age of *pplicant9 21 &ears
2a)imum age of *pplicant at loan maturit&9 ! &ears
2inimum emplo&ment9 *tleast 3 &ears in business
2inimum *nnual Bncome9 ,et profit $s/ 0000 p/a for standard cars
and $s/100000 p a for mid'si5ed and premium cars
0elephone9 2ust at residence
,or 1artnershi1 6ir4s:
2inimum Bncome9 ,et profit $s/ 0000 p/a for standard cars and
$s/100000 p a for mid'si5ed and premium cars
2inimum turnover9 0urnover $s 4/! lacs
0elephone9 7ne phone at least at business and at residence of the
loan e)ecuting partner
,or 1ri>ate 2i4ited ;o41an7:
2inimum Bncome9 ,et profit $s/ 0000 p/a for standard cars and
$s/100000 p a for mid'si5ed and premium cars
2inimum turnover9 0urnover $s 4/! lacs 0elephone9 7ne phone at
least at business premises

,or 1<b2i; 2i4ited ;o41an7:
2inimum Bncome9 ,et profit $s/ 0000 p/a for standard cars and
$s/100000 p a for mid'si5ed and premium cars
2inimum turnover9 0urnover $s 4/! lacs
0elephone9 7ne phone at least at business premises
DOCUM!NTATION:
,or sa2aried indi>id<a2s:
8roof of Bdentit&9' 8assport cop&, 8*, :ard, 3oters Bd car, driving
license% +aminated, $ecent , +egible(
Bncome 8roof9' +atest salar& slip with form 1/
*ddress 8roof9' $ation cardMDriving licenseM3oters cardMpassport
cop&Mtelephone billM electricit& billM+ife insurance polic& 8*, :ard/
6ank .tatement9' ,ot mandator&
,or se26 e412o7ed:
8roof of Bdentit&9' 8assport cop&, 8*, :ard, 3oters Bd car, driving
license% +aminated, $ecent , +egible(
Bncome 8roof9' +atest B0$
*ddress 8roof9' $ation cardMDriving licenseM3oters cardMpassport
cop&Mtelephone billM electricit& billM+ife insurance polic& 8*, :ard/
6ank .tatement9' <aived for small cars, for mid ' si5ed and premium
cars if income Bs greater than $s 1/! lacs then bank statement
re"uirement can be waived/
,or 1artnershi1 6ir4s:
8roof of Bdentit&9' ,*
Bncome 8roof9' *udited balance sheet, 8rofit ; loss *ccount for latest
two &ears and the latest 2 &ears B0 returns of the compan&
*ddress 8roof9' 0elephone 6illMElectricit& 6illM.hop ; Establishment
*ct certificateM..B registered certificateM.ales 0a) certificate/
6ank .tatement9' <aived for small cars, for mid ' si5ed and premium
cars if income Bs greater than $s 1/! lacs then bank statement
re"uirement can be waived/
,or 1ri>ate 2i4ited ;o41an7:
8roof of Bdentit&9' ,*
Bncome 8roof9' *udited balance sheet, 8rofit ; loss *ccount for latest
two &ears and the latest 2 &ears B0 returns of the compan&
*ddress 8roof9' 0elephone 6illMElectricit& 6illM.hop ; Establishment
*ct certificateM..B registered certificateM.ales 0a) certificate
6ank .tatement9' ,*
,or 1<b2i; 2i4ited ;o41an7:
8roof of Bdentit&9' ,*
Bncome 8roof9' *udited balance sheet, 8rofit ; loss *ccount for latest
two &ears
*ddress 8roof9' 0elephone 6illMElectricit& 6illM.hop ; Establishment
*ct certificateM..B registered certificateM.ales 0a) certificate
6ank .tatement9' ,*
,or a2aried Indi>id<a2s F e26 e412o7ed F o2e 1ro1rietorshi1
*pplication Gorm
8hotograph
6ank signature verification
Bncome 8roof %*n& one of the following(
B0$ % Bncome ta) returns (
Gorm 1
.alar& .lip
*ppointment letters
Bdentit& 8roof %*n& one of the following (
+aminated Driving +icense
3otersJ Bdentit& :ard
8assport
8*, :ard
8hoto :redit :ardM
8hoto $ation :ard
,or 1artnershi1 ;o41anies
Bdentit& 8roof 9 :ertified true cop& of partnership deed evidencing 3
&ears of e)istence/
Bncome proof 9 :ertified true cop& of audited balance sheet and profit
and loss statement for last 2 &ears or :8* certified :ertified true cop&
of unaudited balance sheet and profit and loss statement along with B0
returns/
,or 'i4ited ;o41anies
Bdentit& 8roof 9 :ertified true cop& of memorandum and articles of
association and cop& of certificate of incorporation/
Bncome proof 9 *udited balance sheet and profit and loss statements
for the latest and previous financial &ear/
9RICIN% TRAT!%I!
INT!R!T RAT!
Bnterest rates var& from 1K for new cars to 21K for used cars/
aC 'OAN TO #A'U!H
27DE+ 124 244 3$4 4)4 $+4
2*$#0B 800 90% 90% 90% 35% 35%
2*$#0B 72,B 35% 35% 35% 30% 30%
2*$#0B \E, 90% 90% 90% 35% 35%
2*$#0B E.0EE2 35% 30% 30% 75% 70%
F7,D* :B0- 35% 35% 35% 30% 75%
G7$D 90% 35% 35% 30% 75%
78E+ *.0$* 35% 30% 30% 70% 65%
2B0.#6B.FB +*,:E$ 35% 35% 35% 30% 75%
GB*0 .BE,* 90% 35% 35% 30% 75%
GB*0 #,7 35% 30% 30% 30% 75%
F-#,D*B .*,0$7 90% 90% 90% 35% 35%
F-#,D*B *::E,0 90% 35% 35% 30% 75%
D*E<77 :BE+7 75% 70% 70% NA NA
D*E<77 2*0B\ 90% 90% 90% 35% 35%
0*0* .#27 35% 30% 30% 75% 70%
0*0* B,DB:* 90% 90% 90% 35% 35%
0*0* .*G*$B 35% 75% 75% 65% 65%
2E$:EDE. 30% 75% 75% NA NA
bC ,'AT INT!R!T RAT! BHC
MOD!' 244 3$4 4)4 $+4
2*$#0B 800 ?/04K ?/1!K ?/32K ?/!0K
2*$#0B 72,B ?/04K ?/1!K ?/32K ?/!0K
2*$#0B \E, ?/04K ?/1!K ?/32K ?/!0K
2*$#0B E.0EE2 8/A!K 8/8K ?/01K ?/18K
F7,D* :B0- 8/A!K 8/8K ?/01K ?/18K
G7$D 8/A!K 8/8K ?/01K ?/18K
78E+ *.0$* 8/A!K 8/8K ?/01K ?/18K
2B.0#6B.FB +*,:E$ 8/A!K 8/8K ?/01K ?/18K
GB*0 .BE,* 8/A!K 8/8K ?/01K ?/18K
GB*0 #,7 ?/04K ?/1!K ?/32K ?/!0K
F-#,D*B .*,0$7 ?/04K ?/1!K ?/32K ?/!0K
F-#,D*B *::E,0 8/A!K 8/8K ?/01K ?/18K
D*E<77 :BE+7 8/A!K 8/8K ?/01K ?/18K
D*E<77 2*0B\ ?/04K ?/1!K ?/32K ?/!0K
0*0* .#27 8/A!K 8/8K ?/01K ?/18K
0*0* .BE$$* 8/A!K 8/8K ?/01K ?/18K
0*0* B,DB:* ?/04K ?/1!K ?/32K ?/!0K
0*0* .*G*$B 8/A!K 8/8K ?/01K ?/18K
2E$:EDE. 8/A!K 8/8K ?/01K ?/18K
;C R!DUCIN% BA'ANC! BHCPMONT/'AQ

MOD!' 124 244 3$4 4)4 $+4 124 244 3$4 4)4 $+4
2*$#0B 800 16.5 16.5 16.5 16.5 16.5 9097 $920 45$0 2360 2$53
2*$#0B 72,B 16.5 16.5 16.5 16.5 16.5 9097 $920 45$0 2360 2$53
2*$#0B \E, 16.5 16.5 16.5 16.5 16.5 9097 $920 45$0 2360 2$53
2*$#0B E.0EE2 16 16 16 16 16 9074 $396 4516 234$ 2$42
F7,D* :B0- 16 16 16 16 16 9074 $396 4516 234$ 2$42
G7$D 16 16 16 16 16 9074 $396 4516 234$ 2$42
78E+ *.0$* 16 16 16 16 16 9074 $396 4516 234$ 2$42
2B.0#6B.FB +*,:E$ 16 16 16 16 16 9074 $396 4516 234$ 2$42
GB*0 .BE,* 16 16 16 16 16 9074 $396 4516 234$ 2$42
GB*0 #,7 16.5 16.5 16.5 16.5 16.5 9097 $920 45$0 2360 2$53
F-#,D*B .*,0$7 16.5 16.5 16.5 16.5 16.5 9097 $920 45$0 2360 2$53
F-#,D*B *::E,0 16 16 16 16 16 9074 $396 4516 234$ 2$42
D*E<77 :BE+7 16 16 16 16 16 9074 $396 4516 234$ 2$42
D*E<77 2*0B\ 16.5 16.5 16.5 16.5 16.5 9097 $920 45$0 2360 2$53
0*0* .#27 16 16 16 16 16 9074 $396 4516 234$ 2$42
0*0* .BE$$* 16 16 16 16 16 9074 $396 4516 234$ 2$42
0*0* B,DB:* 16.5 16.5 16.5 16.5 16.5 9097 $920 45$0 2360 2$53
0*0* .*G*$B 16 16 16 16 16 9074 $396 4516 234$ 2$42
2E$:EDE. 16 16 16 16 16 9074 $396 4516 234$ 2$42
AD#!RTIIN% TRAT!%A
Feadline9 No@ 7o< donNt ha>e a ;ar. No@ 7o< do.
.ubhead9 '
Bod7 ;o17: *t FDG: 6ank, we understand &ou need a loan without hassles and
dela&s/ <e approve :ar loans, 8ersonal loans, 0wo'wheeler loans and loans
against most investments, $elief 6onds, share as well as insurance policies in
almost no time/ *nd if &ouJre in a real hurr&, =ust log onto www/hdfcbank/com for
e'instant loan approvals in 0 seconds flat/ <e take care of all &our dreams b&
financing ever& loan &ou need/
6aseline9 .e <nderstand 7o<r @or2d
*>E,:-: !<roRC%.;o4
CAR 'OAN ,ROM ICICI BANE:
B:B:B offers car finance for new as well as old cars/
9RODUCT : IT O,,!RIN%
'OAN AMOUNT:
0he car loans are offered to individuals as well as companies/
0he loans cover up to ?0K of value of the car/ 7ne can avail upto ?0K of
value of the car one wants to purchase through the loan/
T!NUR!:
7ptions are available where &ou can pa& back the loan b& wa& of monthl&
installments spread over a period ranging from 1 &ear to ! &ears/
0he repa&ment due dates for ever& monthl& installment are the 1st or the Ath
of ever& month and pa&ment would be collected through post dated che"ues/
!'I%IBI'ITA:
a2aried Indi>id<a2:
>ross *nnual Bncome should be above $s/ 1,00,000
e26 e412o7ed:
Bndividual Bf &ou are a proprietor, a partner, a professional, or a
director, with a >ross *nnual Bncome of above $s/0,000, &ou are
eligible to appl& for an B:B:B :ar +oan/
9artnershi1 ,ir4:
0he firm should have a minimum 8*0 %8rofit *fter 0a)( of $s/
0,000 for a standard car or minimum 8*0 of $s 1,00,000 for a
premium car/
9ri>ate or 9<b2i; 'i4ited Co41an7:
8rivate +imited :ompanies should have been in e)istence for at least
2 &ears and have a minimum 8*0 of $s/ 0,000 for a standard car or
a minimum 8*0 of $s/ 1,00,000 for a premium car/
8ublic +imited :ompanies should have been in e)istence for at least 2
&ears and have a minimum 8*0 of $s/ 1,00,000 for a standard or a
premium car/
DOCUM!NTATION:
*pplication Gorm
8hotograph
6ank signature verification
Bncome 8roof %*n& one of the following(
B0$ % Bncome ta) returns (
Gorm 1
.alar& .lip
Bdentit& 8roof %*n& one of the following (
+aminated Driving +icense
3otersJ Bdentit& :ard
8assport
8*, :ard
8hoto :redit :ardM
8hoto $ation :ard
8roof of $esidence %*n& one of the following(
Driving +icense
3otersJ Bdentit& :ard
8hoto $ation :ard
8assport
COM9ARION B!T.!!N /D,C : ICICI BANE:
:)(-
B#n;
-#' 1o#n a2aried 1+++++
De1ends on the
;ar 1ri;e
15.(5 1 3
:)(-
B#n;
-#' 1o#n a2aried 1+++++
De1ends on the
;ar 1ri;e
15.(5 1 5
:)(-
B#n;
-#' 1o#n a2aried 1+++++
De1ends on the
;ar 1ri;e
1$.25 1 3
:)(-
B#n;
-#' 1o#n a2aried 1+++++
De1ends on the
;ar 1ri;e
1$.25 1 5
:)(-
B#n;
-#' 1o#ne26 e412o7ed1+++++
De1ends on the
;ar 1ri;e
15.(5 1 3
:)(-
B#n;
-#' 1o#ne26 e412o7ed1+++++
De1ends on the
;ar 1ri;e
15.(5 1 5
:)(-
B#n;
-#' 1o#ne26 e412o7ed1+++++
De1ends on the
;ar 1ri;e
1$.25 1 3
:)(-
B#n;
-#' 1o#ne26 e412o7ed1+++++
De1ends on the
;ar 1ri;e
1$.25 1 5
I-I-I
B#n;
-#'1o#ns a2aried NA 1++++++ 14.5 1 (
I-I-I
B#n;
-#'1o#ns a2aried NA 1++++++ 1$ 1 (
I-I-I
B#n;
-#'1o#ns e26e412o7ed NA 1++++++ 14.5 1 (
M!T/ODO'O%A:
0he stud& has been conducted using both primar& and secondar& data/ 0he
information gathered through the interactive sessions with the personnel of the
compan& have also been given place while carr&ing out the stud&/ 0he
*ccounts 2anual, the annual reports of the compan& has supplied me with the
re"uired secondar& data/ Data has been anal&sed using graphical anal&sis/
,INDIN%:
G rom the anal&sis it has been found that *6, *2$7 6ank has
been performing well for the last two &ears, placing itself at the top
position/ *lthough it has ranked si)th in the financial &ear 2002'03,
it has increased its net profit b& a considerable amount/
'IMITATION:
Bt is a general stud& of the financial aspects and anal&sis of three &ears onl&/
0he stud& is limited to onl& a few ratios/
0he stud& is limited to onl& a few weeks/
0he stud& is mainl& based on secondar& data/
R!COMM!NDATION:
*6, *2$7 has undoubtedl& come a long wa& in the past few decadesI with a
worldwide spread and a distinct growth profile to its credit, the achievements are
undoubtedl& remarkable/
<hat remains to be seen, however, is how the bank fights the ever' growing
competition and emerges as one of the industr& leaders/
* number of prominent pla&ers e)ist toda& and customers are definitel& no fools,
with the e)pectations soaring high, *6, has to deliver to con"uer/
+et us not forget that some of the strongest contenders for global dominance are
the large European banks, the likes of *6, *2$7W 0heir strengths include solid
capital bases, strong balance sheets and of'course dominant shares of home
markets/
2ergers and *c"uisitions have definitel& been an integral part of the game as well
and *6, %Dutch 6ank( too has been a participant b& taking over 6ank of *merica
retail operations/ 0herefore, in the case of European banks, the domestic market
dominance will enable them to subsidi5e fora&s abroad and thereb& capitali5e on
their financial strengths too/
.RITT!N B!'O. AR! OM! R!COMM!NDATION ,OR ABN
AMRO BANE:
The Bank 4<st 4aintain a ;ertain 2e>e2 i6 ;a1ita2 adeG<a;7.
0his is important for *6, in order to gain competitive advantage in reducing its
cost of funding loans and making sure that a viable level of li"uidit& is maintained/
0hus the 6ank will also have a better standing in the industr& and be able to deal
with more profitable businesses and companies/
A 5reater 6o;<s on 4arket se54entation.
*6, must carr& out detailed market segmentation in order to define its targets
precisel&/ 0argetting and understanding the defined targets is essential so that the
marketing efforts are not wasted/
0he gaps must thus be identified in order to hit them and gain a competitive edge
over the competing banks/ Gor instance a niche can be targeted with a particular
product or service/
The Bank 4<st e41hasiMe on /<4an Reso<r;e b<i2din5 and in b<i2din5 the
or5aniMation as a @ho2e.
Bnternational banking is a fiercel& competitive business and therefore a novel
product or service does not simpl& deliver the goods/ 0he real source of
competitive advantage lies in how innovative the bank gets when recruiting its
people and how it trains them to be the best in the industr&/
0hus *6, must reinforce the concepts of training workshops, promotions, and
rewards and further development of its manpower'0he concept of Ntotal "ualit&
peopleO must be borne in mind/
A 5reater 6o;<s on In6or4ation Te;hno2o57 is the need o6 the ho<r.
Bn Bndia the use of technolog& is still in the embr&onic stage, *6, too has to make
an effort in technolog& upgradation/ * greater focus needs to be on the application
of on'line services and the "ueries of the customer/
3irtual banking is of course a re"uirement in our era and Ninteractive voice
responsesO need to be integrated into the s&stem as well/ Gurthermore E0.87. i/e/
Electronic Gunds 0ransfer at 8oint 7G .ale needs to be developed and incorporated
into the entire *6, network/
0he *6, *02 network and the phone'banking is alread& "uite well established,
however a lot needs to be done in the direction of developing .mart :ards and
.tored'3alue :ards/
0his would help *6, to reach its customers more closel& and thereb& deliver their
needs in time/
The ;on;e1t o6 enhan;in5 the 3Brand8 i4a5e and 2o7a2t7.
6uilding brand image and lo&alt& is definitel& not an eas& task/ *6, has alwa&s
believed in customi5ing its services in order to deliver the ver& best to its
customersI the aim being evolving a long term relationship in time and serving all
the financial needs of the customer/ 0he ke& in building lo&alt& therefore is in
Npersonali5ingO the communication and the services with the customer/
0hus *6, must focus on9 '
:ustomer :are
Educating and informing the customer/
8romotions and *dvertising strategies have certainl& pla&ed a relevant role in
increasing brand recall and in enhancing the image too/ 0oda& *6, is considered
as one of the finest banks in the countr& who believes in taking care of the
customer, the customer being the kingW
ABN AMRO 4<st 4onitor and add in s1e;ia2 6o;<s on >a2<ab2e 7o<n5
;<sto4ers.
*lthough ever& customer is vital for the bank, the bank must especiall& focus on
the customers who bring in large business to the bank/ :ompanies such as 0ricon
Bnternational, Dominos, etc/ for instance, amongst the other large clients of *6,
*2$7 must be dealt with utmost care/
Bt is also interesting to note that according to a surve& conducted recentl&, !2 ]
million people in the age group of 22'32 &ears have average #. @ !0,000 savings
alread&/ 0hat gives *6, enough reason to invest and direct its marketing efforts
towards the &oung individuals, which offer substantial business propositions to it/
ABN AMRO Bank 4<st 6o;<s on 9ro4otion o6 their 1rod<;ts and ser>i;es/
0he bank must reali5e that the customer is looking for value'added propositionsI
numerous banks are toda& offering e)tremel& competitive services to an ocean of
customers and *6, must give that e)tra bit to make a distinct mark as well/
0he idea is not in coming up with something novel, the point is to introduce that
e)tra bit in the form of attractive offers, discounts, schemes, tie'ups for the benefit
of the customer and the prospects out there/
7rgani5ing product related melas and sponsoring various functions, especiall&
cause related would be a step in that direction/ Bn the past few &ears the bank has
taken a rather passive stance towards the above, now is the time for *6, to get out
there and be more proactive in order to achieve success/
The Bank 4<st in;or1orate an a55ressi>e ad>ertisin5 strate57.
0he past few &ears has seen an awakening on the part of the bank with respect to
the advertising efforts/ Earlier no *6, ads were to be seen, toda& however the
scenario is going through a transition and *6, green and &ellow logo is seen as
one drives through the cit&/ *lthough an attempt is certainl& being made, a lot
needs to done and seenW
*6, does of course need to get far more aggressive in terms of the use of mediaI
mass 4edia such as various newspapers, radio and maga5ines could hold great
promises/
Gurthermore the rea;h of the ad campaigns must also be designed such that it
reaches a greater number of individuals and the desired target segment/ +et us not
forget that the advertising campaign must have a strong the4e, which holds a great
level of attraction for the target segment and is customer oriented/
Gor instance, .6B'>E establishes an advtg strateg&, which pro=ects the bank as a
simple, straight and .partan delivering agenc& that is alwa&s there to support the
financial needs of the customer, the& also portra& >andhi=i and add an emotional
ring to attract the prospects/
0he 6reG<en;7 of the ads must also be considered and to be such that a substantial
impact is made on the audience and the brand image and recall are both enhanced/
7ne sees this in the case of B:B:B campaigns on 0/3/where *mitabh is repeatedl&
telecasted and seen promoting the bank/ 0he idea of a ;e2ebrit7 endorsing the bank
is of course another vital aspect that *6, could look into in time/
A 5reater 6o;<s on Tie-<1s 6or 1assin5 on the bene6its to ;<sto4ers.
0oda& customers are looking for value addition and the competitive scenario is
such that the various banks are offering their products with other benefits too/
*6, too must focus on giving value added products to the customers so that the
customers are attracted to use their services/ 3arious tie'ups for instance with
0ravel agencies, supermarkets, departmental stores, *irport *uthorities, Fotels,
etc/that could give the customers of the bank a basketful of e)tra privileges and
discounts are certainl& alluring propositions/
The ;on;e1t o6 ;ross-se22in5 to be taken 4ore serio<s27.
0he term cross selling refers to the opportunit& presented to the bank in selling a
product or service to an individual who is alread& the customer of the bank and
uses its services for his financial needs/ 0hus ever& document a bank distributes is
a cross selling opportunit&/
:ross selling is thus one of the easiest and most convenient wa&s of increasing the
banks business without actuall& going out to ac"uire new customers/ :ross selling
is a techni"ue that is carried out b& most of the banks and is "uite popular for the
stated obvious reasons/ *6, must also reinforce this concept so that it ma&
ac"uire a greater number of profitable businesses with the help of the alread&
e)isting customers/
C<sto4er Care is b7 6ar the sin52e 4ost re2e>ant 6a;tor.
6eing a service industr&, the NpeopleO factor is b& far the most relevant issue for
the banks/ 0oda& the customer1s word is gospel itself and his wish cannot be
ignored/ *6, reali5es that and thus constantl& focuses on customer relations, the
aim being to build a long'term relationship rather than simpl& achieving short'term
goals/ 0he aim for the bank should however be in breaking free from the notion of
being an elitist bank that concentrates on corporate banking and large institutions
essentiall&, the catch is in being a people1s bank and thereb& having a little
something for ever&one/
Makin5 Bankin5 eas7 and si412i6ied.
2ost individuals grumble about painful and time'consuming procedures of
numerous banksI the aim of the banks must be to simplif& and personali5e the
various processes in order to make banking a pleasure/
*6, has to work in this direction too, with its customer list increasing over the
&ears, it is vital for *6, to provide both form and function, personali5ed
documents and account information which is eas&'to'read format and easil&
understandable as well/ 0he bank could, for instance, present the financial status of
the customer in a more graphic and illustrative wa& rather than simpl& submit
statements with numerical figures/
ABN 4<st 6o;<s on enhan;in5 the o>era22 bankin5 e01erien;e.
0he bank must build such a set up so as to make the customer dealings with the
bank immensel& pleasurable and wonderful/ 0he ambience that the bank creates
with respect to the designing including the services offered is of absolute
importance/0he environment must be comfortable and pleasant with pleasant
people to welcome the customers/ Bt is important to have that winning smile and a
warm welcome to win over a customer/
'ast b<t not the 2east ABN 4<st 6o;<s on its ;ore ;o41eten;ies.
0he bank must capitali5e and build on the strengths it alread& possesses/ Gor
instance, *6, is e)tremel& strong in the realm of *uto +oans and 8ersonal +oansI
it is therefore onl& natural that the bank should focus on these aspects and increase
its profitabilit& levels thereb&/
Gurthermore *6, has alread& a strong standing in the corporate banking sector
and therefore must build on this as well/
0he whole idea is to develop and build on what alread& e)istsW