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The number of tourists who travel to New Zealand is increasing with the improvement of living standard.Thereby,a lot of tourist lack of traveling basics and language skill.thereby,they may fall into trouble for that.That is reason why we launch this app. T can help tourists find place like restaurant, hotel or shopping mall.the most important function is that provides notes or suggestion according to the local situation.
The number of tourists who travel to New Zealand is increasing with the improvement of living standard.Thereby,a lot of tourist lack of traveling basics and language skill.thereby,they may fall into trouble for that.That is reason why we launch this app. T can help tourists find place like restaurant, hotel or shopping mall.the most important function is that provides notes or suggestion according to the local situation.
The number of tourists who travel to New Zealand is increasing with the improvement of living standard.Thereby,a lot of tourist lack of traveling basics and language skill.thereby,they may fall into trouble for that.That is reason why we launch this app. T can help tourists find place like restaurant, hotel or shopping mall.the most important function is that provides notes or suggestion according to the local situation.
DELIVERABLE 2: BUSINESS SECTION Summer 2014 Name Zheng Li NetID z!4"# $r%u& Num'er: (14 )e'*!te L!+,: -tt&:..!+/%*0*1101r%u&(14.'%1*&%t.2%.+z. Tut%r!a Deta!* Tutor: Day: Time: Y3%++e 4%+1 )e5+e*5a0 10am T!me S&e+t %+ A**!1+me+t: 2" -%ur* Word Count: 1"(1 2 AMA6IN$ A77 FOR TOURISTS IN NE) 6EALAND INTRODUCTION The number of tourists who travel to New Zealand is increasing with the improvement of living standard.That is a good news for New Zealand.However, a lot of tourist lack of traveling basics and language skill.Thereby,They may fall into trouble for that.For example,get lost or break the law.That is reason why we launch this app. t can help tourists find place like restaurant, hotel or shopping mall.The most important function is that provides notes or suggestion according to the local situation. !esides,this app focus on the current situation of New Zealand and provide professional advices to tourist. (. BUSINESS SECTION 3.1 Vision To make a contribution to New Zealand by providing most useful and interesting internet-related tools for tourists who traveling in New Zealand. 3.2 Industry Analysis: I+5u*tr0: "ur industry is that providing I+ter+et8reate5 *er3!2e* a+5 &r%5u2t*. A+5 %ur 'u*!+e** *2%&e 9u*t /%2u* %+ t-e re*ear2- a+5 5e3e%&me+t %/ a&&.T-ere/%re: t-e &%te+t!a 2%m&et!t%r* /%r %ur &r%5u2t !* -!1-8te2-+%%10 2%r&%rat!%+ !,e 1%%1e %r 2area+5.T-e0 a*% &r%3!5e *!m!ar &r%5u2t* !,e 1%%1e ma&* %r 2area+5 ma&*. But %ur 2%m&et!t%r 2a++%t 9u*t /%2u* %+ Ne; 6eaa+5 *!tuat!%+ a+5 &r%3!5e t%% mu2- u*e/u +%te* /%r t%ur!*t*. S% t-at !* %ur 2%m&et!t!3e a53a+ta1e ;-!2- 2a+ -e& u* 1e+erate 5!//ere+t!at!%+ !+ mar,et. Fore: !igh"Lo# : $usti%iation: &uyer 'o#er: %; Not many options in the New Zealand mobile software market. !ecause our product #ust focus on New Zealand traveling market. "ur product to attract customer though providing 2 ( professional information and accurate positioning. (u''lier 'o#er: 4!1- There are not many options to choose for our product.The product rely on the $%& its hard to substitute by other supplier and also rely on the internet supported from local telecommunication operator. Threat o% ne# entrants: %; The operation of our product and services need to cooperate with a lot of local services business and most of local news media. !esides, the original product development and marketing also need to contribute large amounts of money. Threat o% su)stitutes: 4!1- &witching costs are inappreciable. They also can get information though other way like traveling website or navigation software.!esides,!uyer inclination to substitute is primarily driven by accuracy of the information and also by the excessive advertisement pushing that are during they use the product.f our product cannot satisfy the needs of tourists, they would switch unhesitatingly. *i+alry among e,isting om'etitors: -!1- &witching costs for most of the mobile softwares are nothing.!ecause the price for most of mobile softwares is same that is free. !esides, the internet'related product industry must try them to renew the product and provide better services."therwise, the customer would choose another app which can provide better user experience. "verall, the industry is worth to enter even though there are high rivalry among existing competitors. !ecause our product #ust focus on the New Zealand market now. t means there is strong competitive advantage for our product and the business hard to be substitute in the New Zealand (arket. )ll of these indicate that the company still can earn lots of profit in the business process. 3.3 Customers and Their -eeds ( 4 This product positioning is that providing more easier and convenient usage experience to the tourists who traveling in New Zealand. Thereby,our customers is tourists to New Zealand. f a person stay in a strange place and lack of basic knowledge about that, they would feel nervous and rattled. (aybe they want to find good restaurant to eat and satisfied hotel to relax but lack of language skill and basic knowledge. 3.. The /rodut and (er+ie "ur product can help tourists reduce insecurity. !ecause our app can provide the function of positioning which can let tourists avoid getting lost. !esides, this app also support multi'language system so its can be used by tourists who come from different countries. The point of this app is that can provide notes and suggestion , which can avoid they falling into trouble due to incomprehension for New Zealand culture or regulation. 3.0 (u''liers and /artners Su&&!er*: There are three most important supplier for our product. The first one is that )merican (ilitary which can provide $lobal %ositioning &ystem*$%&+ . The most important basic function is positioning for our product and services. The second one is that local news media like New Zealand Herald which can let us know the change of New Zealand situation. !ecause the point of our product is notes and suggestion for international tourists aim at local situation.The third one is that local telecommunications operator like vodafone or telecom. !ecause our product and service have to renew in time that can make sure tourists to get actual information. Therefore, nternet support is very important for our app. 7art+er*: "ur primary partners are local restaurant, hotel and shopping mall or the company who need to advertising. ,e need to get information from local restaurant or hotel about them. ts win'win situation for the tourists and local services 4 " business."n the one hand, the tourists can get accurate and real information according to their needs and make wise choice. "n the other hand, the local service business can increase popularity its would help them earn more profit. ,e also push some advertisement for some company in the condition of user experience not affected. 3.1 (trategy <u*t!/!2at!%+ 1: C%m&et!t!3e *2%&e: "ur product is targeting broad market. !ecause we provides product and services to all of tourists who come to New Zealand. &o there is not limitation for people who want to use our app. Therefore, our competitive scope is board market. <u*t!/!2at!%+ 2: C%*t Strate10: The price strategy of your business is High -ost. !ecause our app belong to nternet'related product and high'technology industry. t means that we have to pay high cost for our product. For example, we need to pay a fee for using $%& in our app. !esides, we need to hire the high'technical talent to create new function and maintain operation. )dmittedly, all of these result in high cost for our business. Therefore,the %orter.s $eneric &trategies for our company is /ifferentiation. 3.2 Value Chain Ati+ity: The most important 0alue -hain )ctivity for our company is that Technology and development. The vision determine the value added of our company though technology and development. !ecause the purpose of the company is providing most useful and interesting internet'related tools for tourists who come to New Zealand. That means the product need to rely on the innovation and development of technology. " = 3.3 &usiness /roesses (.>.1. 'USINESS 7ROCESS 1 Bu*!+e** O&erate 7r%2e** = # n business operate process, the manger need to make decision for the direction of development according to the information collected.)nd the research 1 development department conform to the decision to create internet'related product for consumers. n this process, the mangers put forward suggestion to make sure the product is what they want. # > The marketing 1 advertising department to populari2e this product to user. -ustomer service transfer the suggestion and complain to nformation collected department for better user experience. (.>.2. Bu*!+e** &r%2e** 2 Feed)a4 olleted 'roess -,?,9a* n the feedback collected process, user would come up with complain and suggestion to customer services department. The customer services department would collect these problem to software development department for solving that. The solving result would be feedback to make user experience better. > @ 3.5 Funtionalities (.@.1. BUSINESS 7ROCESS 1 C%e2t t-e +ee5* %/ 2u*t%mer* t% et t-e ma+1er 5% 5e2!*!%+ ma,!+1. T-e re*ear2- A 5e3e%&me+t 5e&artme+t t% 2reate &r%5u2t /%r 2u*t%mer*. (.@.2. BUSINESS 7ROCESS 2 Cu*t%mer *er3!2e* t% 2%e2t &r%'em t% *%/t;are 5e3e%&me+t 5e&artme+t S%/t;are 5e3e%&me+t 5e&artme+t t% *%3e t-e &r%'em /r%m Cu*t%mer Ser3!2e. 3.16 (ystems (.10.1. I+/%rmat!%+ 2%e2t!+1 *0*tem: The information collecting system ensure management department can know the real needs of customers. t can help manager make decision correctly. !esides, the customer services department also need to use this system to collect the complain and suggestion from customers as feedback to Technology 1 development. t means they can make product better through this information. (.10.2. $r%u& 5!*2u**!%+ S0*tem: The group discussion system involves manager share their ideas and ability to the direction of development. !esides, they change their ideas through e' mail or other internet connected software. This system not only used by managers but also used by software engineer. (.10.(. Cu*t%mer ma+a1eme+t *0*tem*: -ustomer service system is related to the feedback collecting process. The customer service department need to listen to customers. This department has closest relationship with customer due to this system. @ 10 (.11. Summar0 Ta'e: Vaue C-a!+ t% S0*tem* Vaue C-a!+ A2t!3!t0 7r%2e**e* Fu+2t!%+a!t!e* S&e2!/!2 I+/%rmat!%+ S0*temB*C Br%a5 I+/%rmat!%+ S0*temB*C Tehnology 7 de+elo'men t 1. Bu*!+e** %&erate &r%2e** C%e2t t-e +ee5* %/ 2u*t%mer* t% et t-e ma+1er 5% 5e2!*!%+ ma,!+1. T-e re*ear2- A 5e3e%&me+t 5e&artme+t t% 2reate &r%5u2t /%r 2u*t%mer*. I+/%rmat!%+ 2%e2t!+1 *0*tem $r%u& 5!*2u**!%+ *0*tem C%a'%rat!%+ S0*tem 2. Fee5'a2, 2%e2te5 &r%2e** Cu*t%mer *er3!2e* t% 2%e2t &r%'em t% *%/t;are 5e3e%&me+t 5e&artme+t S%/t;are 5e3e%&me+t 5e&artme+t t% *%3e t-e &r%'em /r%m Cu*t%mer Ser3!2e. -ustomer service system Cu*t%mer reat!%+*-!& ma+a1eme+t S0*tem 10 11 CONCLUSION T-e t%ur!*t* ;-% tra3e!+1 !+ Ne; 6eaa+5 2a+ 1et &ea*a+t e?&er!e+2e 5ue t% %ur &r%5u2t. Our 2%m&a+0 t-%u1- t;% m%*t !m&%rta+t &r%2e** a+5 t-ree ma9%r *0*tem* t% e+*ure 'etter u*er e?&er!e+2e. T-ere/%re: IS a+5 IT -a* 1reat 3aue !+ %ur 2%m&a+0 '0 !+2rea*!+1 t-e e//!2!e+20. 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