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INFOSYS.110 BUSINESS SYSTEMS:

DELIVERABLE 2: BUSINESS SECTION
2014

Name Amy McAllen
NetID amca843
Group Number: 001
Website Link: http://infosys110group001.blogspot.co.nz/
Tutorial Details
Tutor: Day: Time:
Kayur Ramson Monday 12PM
Time Spent on
Assignment:
25 hours Word Count: 1650

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DOOR LOCKING DEVICE
INTRODUCTION
We have created a solution to help fix the problem of ineffective door locking systems and
the consquequences that follow on from this problem. Our solution is both a gadget and an
app that can help minimise the risk of burgularies happening within our society.
3. BUSINESS SECTION
3.1 Vision
To effectively provide an efficient and reliable home security gadget that prevents
burgularies and keeps homes safe and secure.
3.2 Industry Analysis:
Industry: Home Security Industry:
Force: High/Low: Justification:
Buyer power: High Buyer power is always high when there are a lot
of options for the buyer to choose from.
Therefore, as there are many similar products in
the market, the buyer power is high.
Supplier power: Low There are numerous suppliers that organisations
in this industry could source raw materials,
technology, equipment, and other services or
products from to make the environmental
product or service. Therefore, the supplier power
is low.

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Threat of new entrants: High The threat of new entrants is high because it is
easy for new competitors to enter this particular
market.
Threat of substitutes: High The threat of subsitutes is high because there are
many alternatives for this product/service. Many
people may prefer using traditional locking
systems.
Rivalry among existing
competitors:
Low Rivalry among exisiting competitors is low as the
competition is not fierce in the market. While
there are threats of new enterants and many
alternatives on the market, the competition is not
very strong.
Overall attractiveness of the industry: Overall, the attractiveness of this industry is
moderately strong; thus indicating that this company increases competition more than it
decreases it.
3.3 Customers and Thei r Needs
The main target group of customers for our product/service would be general home
owners. Our product would also target anxious people.
The needs of our target groups are a home security system that effectively locks all of their
doors and reduces the risk of their home, and their valuable items inside of it, being robbed.
They want a gadget that decreases a bulk of keys needed to lock all of the doors in their
house and that successfully saves them time when they are rushing for work early in the
morning. Our target group also want a product that can allow them to feel at ease with
themselves when they are away from home, trusting that their home is secure and that
every door is locked.

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3.4 The Product and Service
Our product/service contains a mobile app and a gadget. The gadget uses chips which
enables remote control of all the doors in the owners home. It also is able to send messages
to the owner throught the use of the mobile app. This allows the owner to be notified if
their house is broken into. The app also allows them access into their home security
systems, such as the security camera, which provides them with photographic evidence of
the perpetrator if their house is broken into. The app also corresponds with the police
department, alerting them that the house has been broken into.
Our product/service is also connected with other security systems in the house, including
the alarm system as well as the security camera system.
3.5 Suppliers and Partners
Apple and Google are considered to be suppliers for our product/service. This is because
they are allowing our app to be sold on their store; google play and the apple store. They
are supplying us with the internet space to advertise and market our product to our
potential customers.
Two partners for our product could be an alarm company and a house building company.
Partners are the people with whom help you to produce your product and may get a small
percentage of your profit. They provide you with their expertise, provide you with raw
materials and you come to a economic and financial agreement together. An alarm
company would be an ideal canditate for us to form a partnership with as they will provide
us with installers and technicians who would put our system into houses. House building
companies would also be ideal to form a partnership with as they would provide us with a
subtractor for new houses and install our product into their clients homes.
3.6 Strategy: Broad Differenti ation
Porter has three generic stratergies that he believes an organisation should follow when
entering a new market. Our company will be using the broad differentiation stratergy.
The competitive scope will be broad and the cost stratergy will be high.

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The overall strategy is therefore Broad Differentiation Stratergy
3.7 Val ue Chain Activity: Technological Development
The most important value chain activity for this business is Technological Development.
This is the most important value chain for this business because it involves minimizing
information technology costs, staying current with technological advances and maintaning
technical intellegence. This value chain links to the vision because in order to produce an
effective and realiable gadget to prevent burgualry, our business will need to be up to date
with all technoligical advances and need to uphold all technical intellegence.
This value chain also links to the businesses stratergies as if our organisation wants to
remain using the broad differentiation stratergy, we must be able to stay ahead of our
competitiors in regards to developing a product with technological advances.
This activity will add the most value to our product/service.
3.8 Business Processes
3.8.1. DEVICE MONITORI NG PROCESS:
THI S PROCESS INVOLVES THE COUNTER BEING SET AT COUNT OF 0. I F SOMEONE ENTERS THE
HOUSE THEN THE SENSOR WILL BE TRIGGERED. THUS; A COUNT OF 1 BEING ADDED TO THE
TRIGGER. I F THE COUNTER IS LESS THAN ONE, THEN THE PROCESS CONTINUES UNTI L THE
OWNER COMES HOME. HOWEVER, I F THE COUNT I S HI GHER THAN 0 THAN A SI GNAL IS SENT
TO THE APP ON THE CUSTOMERS PHONE AND AN ALERT IS SENT TO THE POLI CE. THI S PROCESS
IS VI TAL AS I T ENSURES THAT THE HOME I S SECURE IN CASE OF A POTENTI AL BREAK IN.



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START
Set counter at 0
Sensor detects if
someone enters the
house
Set counter
(= c + 1)
Check
counter
Signal app and alert
police about intruder
END
Counter < 1
Counter = 1

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3.8.2. SOFTWARE DEVELOPMENT PROCESS THIS PROCESS INVOLVES DESI GNING NEW
FEATURES FOR THE APP ON THE CUSTOMERS PHONE AND ADDI NG I MPROVEMENTS AND
FIXING ANY POTENTI AL PROBLEMS FOR THE EXI STING APP. I T ENABLES COMMUNI CATI ON
WI TH THE CUSTOMERS; ASKING THEM FOR ANYTHI NG THEYD LI KE ADDED AND ANY PROBLEMS
THAT THEY WOULD LI KE TO BE FIXED. I F THEY HAVE NOTHING TO SUGGEST, THE PROCESS OF
DESI GNING NEW FEATURES IS CONTINUED. HOWEVER, I F THEY HAVE I DEAS THAN THESE MAY
BE IMPLEMENTED AND THE APP WILL BE UPDATED. THI S I S VITAL AS I T ALLOWS THE
CUSTOMERS TO FEEL VALUED AND ENABLES THE APP TO EFFECTI VELY MEET THE NEEDS AND
WANTS OF THE CUSTOMERS.

Start
Design new features
for app
Add improvements and fix
any problems for existing
app
Ask customers for
feedback and potential
improvements in regards
to the app
No feedback
from customers
Feedback received

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3.9 Functionalities
3.9.1. DEVICE MONITORI NG PROCESS
Notify police of break in
Send alert to app with picture of the perpetrator

3.9.2. SOFTWARE DEVELOPMENT PROCESS
Update new features to the app
Update any improvements to the app

3.10 Systems

3.10. 1. COMPLAINTS ANALYSIS SYSTEM - this system is used in regards to adding any
improvements to the app. If a customer has a problem with a particular feature of the app
or would like something to be fixed, then this system is necessary. This system relates to the
vision of the organisation as we want to provide our customers with a product and service
that satisfies their needs. Therefore, if there is something that they do not like and want to
be improved, then we will do the best we can to deal with the customers complaints.
3.10. 2. SOFTWARE DEVELOPMENT SYSTEM this system is used in regards to adding any
developments and improvements to the app or gadget that the customers use. It enables
any updates and fixes that are necessary to be completed. This system links to the vision of
the organisation as it guarantees that the app and gadget will run flawlessly, therefore,
working effectively and effeciently.
3.10. 3. PRODUCTI ON SUPPORT SYSTEM - this system is used in regards to supporting the
production of the process. It links with the device monitoring processes functionalities as it
END
Update app

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is used in order to determine that the production is working well and effectively. If any
errors are to be found, this system will fix them. This system relates to the vision of the
organisation as it determines that the alarm system will work effectively and that if any
errors occur, there is a system to fix these.


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3.11. Summary Table: Value Chain to Systems

Value Chain
Activity
Processes Functionalities Specific Information
System(s)
Broad Information
System(s)

Technological
Development
1. DEVICE
MONITORING
PROCESS
1. Notify police of break in

2. Send alert to the app with a picture of the
perpetrator
Production Support System

Software Development
System
Decision Support System

Customer Relationship
Management
2. SOFTWARE
DEVELOPMEN
T PROCESS
1. Update new features to the app

2. Update any improvements to the app
Software Development
System

Complaints Analysis System
Customer Relationship
management

Customer Relationship
Management

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CONCLUSION
Overall, the idea of this business is to effectively provide an efficient and reliable home
security gadget that prevents burgularies and keeps homes safe and secure. In order to do
this, it is vital that we use information systems and information technology. They are
valuable to use within an organisation because they are necessary in completing many of
the business functions.
REFERENCES

1. Baltzan, P., Lynch, K. & Blakey, P. (2013) Business Driven: Information Systems.
Australia: McGraw-Hill Australia Pty Ltd.