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SSD SUPPORT SOLUTIONS X3eTY2_65C - ALL ACTIVE SOLUTIONS July 2008 This document contains information that

SSD SUPPORT SOLUTIONS

X3eTY2_65C - ALL ACTIVE SOLUTIONS July 2008

This document contains information that was exported directly from Konica Minolta's SSD Support knowledge base. Some solutions may contain hyperlink references which originally contained links to graphic or text files. If you wish to view these files, you must access the solutions via SSD CS Expert Support on Konica Minolta's website, www.kmbs.konicaminolta.us.

Legal Notice

This document is designed as a diagnostic tool, primarily for Konica Minolta's support personnel, and authorized service representatives. Konica Minolta recommends that all service be performed by an authorized service representative. Users are responsible for seeking advice of a Konica Minolta authorized service representative regarding the information, opinion, advice or content of this document.

USER AGREES THAT USE OF THIS DOCUMENT IS AT USER'S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF EXCLUSION. IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THIS DOCUMENT.

Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.

IC-408

Controller - no or slow print, scan failure, garbled data, lockup,

Solution ID

TAUS0701047EN*

Solution Usage

15

Description Unable to select Tray 4 of the LU-202 in the print driver or Command WorkStation™ with a platen installed.

Solution CAUSE: Without thedocument feederselected as an installable option,LU-202 is not available. LU-202 can be installed as an option but cannot be selected when printing.

SOLUTION:System softwareand print driverversion 1.0a for the IC-408 areavailable that correct this issue and can be downloaded via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. The system code posted for download consists of two DVD ISO image files (IC-408_Special System_Software_v1.0a_Fiery.iso & IC-408_Special_User_Software_v1.0a_Fiery.iso) that will need to burned to DVDs. It is highly recommend to use a file download manager program due to the size of the image files. IC-408 v1.0a code does not requires the installation of any of the previous system patches;many of the previous corrections and enhancements have all been incorporated with version 1.0a. Although, as with any reload of system software, perform the Fiery® System Updates to ensure that the base OS (Microsoft® Windows XP) is updated with the required performance and security patches and also please review the Konica Minolta Download Selector for any new IC-408 version 1.0asystem patches that may have been released. Please refer to the attached IC-408 v1.0a Release Notes and install addendum. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD

Solution ID

TAUS0700089EN*

Solution Usage

6

Description The IC-408 will not boot completely and powers OFF when connected to the bizhub PRO C5500/C6500.

Solution CAUSE: The IC-408 is not connected to an "Entry" version of the bizhub PRO C5500/C6500.

SOLUTION: The IC-408 is designed for use with the "Entry" version of the bizhub PRO C6500, and ONLY supports that peripheral configuration. If the controller boots on a "PRO" version of the C6500 and detects unsupported peripherals, it will power itself OFF. The IC-408 will only support a limited number of peripherals that are only available on the "Entry" system. Notes :

1.See attached Specification & Installation Guidefor a complete list of supported configurations. 2. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:

http://www.adobe.com/products/acrobat/readstep2.html

SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD

Solution ID

TAUS0700338EN*

Solution Usage

6

Description Scan to SMB does not work only in a workgroup network environment.

 

Solution CAUSE: User name format does not properly identify the user in the domain.

SOLUTION: Enter the user name in the [domain name\user name] format to properly identify the user to allow the SMB connection. Note : Since the controller is normally not a member of the domain,it is necessaryto identify the domain name with the domain user name to allow the connection. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD

 

Solution ID

TAUS0658349EN*

Solution Usage

4

Description IC-408 powers down after booting.

Solution CAUSE: The IC-408 with system code version 1.0. is installed on an unsupported configuration (Professional configuration), OR version 1.0A or higher is loaded but unsupported PRO series finisher is installed

SOLUTION: The IC-408 must be updated to system code version 1.0A or higher to allow operation of the SD-501, RU-503, and/or the PF-701. All other PRO series finishers are not supported when using the Fiery® IC-408. Note :See attacheddocumentation for supported bizhub PRO C6500 configurations.To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

IC-408

Controller - no or slow print, scan failure, garbled data, lockup,

Solution ID

TAUS0702624EN*

Solution Usage

3

Description Unable to insert simplex tabs into duplex print job using the IC-408 controller.

 

Solution CAUSE: Alimitationwith theIC-408 system code version 1.0system code.

SOLUTION:IC-408 system version version 1.0a isavailablewhich corrects this issue. In addition, it is recommended that the bizhub PRO C6500/C5500firmware be upgraded to the latestversion. Also, be sure to utilize the new IC-408 version 1.0a driver and, if using Command WorkStation™,verify that it is version 4.5.1.20 or above. The latest version firmware, system software, drivers, utilities, etc. are available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD

Solution ID

TAUS0801620EN*

Solution Usage

3

Description Scan to E-mail is not working after upgrading to version 1.1.

 

Solution This issue has been escalated to Konica Minolta Business Technologies in Japan.

KMBS/SSD is working with partners in support and R & D in Japan to obtain a resolution for this issue as quickly as possible. If viewing this solution via the web, please establish a ticket via either the web or by calling the contact center at 1-800-825-5664. Once a ticket has been established an E-mail will be sent when this solution is updated.

IMPORTANT : Please attachthe following information to the Problem Ticket:

 

1. Type of E-mail server being used.

2. Management Lists for the mainbody and controller.

3. Scan settings (DPI, simplex or duplex, number of originals, paper size)

4. Indicate if Seperate Scan is being used.

5. E-mail log from the Fiery® controller.

6. A Packet trace capturing activity between the Fiery® and the E-mail server when sending scan to E-mail.

Note :For phone advisors, please attach to this solution for an automatic E-mail that will be sent to the technician when this solution is updated. Once the requested information is received, end the call with call code "Escalated to Japan". SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD

Solution ID

TAUS0800275EN*

Solution Usage

2

Description Unable to printsignature booklets (8.5x11S) or any folding operation with 8.5x11S paper from the Fiery® X3eTY2 (IC-408) PostScript driver. "Load 8.5x11 paper" message is indicatedon the bizhub PRO C6500/C5500 LCD and on Command WorkStation®.

Solution CAUSE: Bug with theIC-408 system code and print driver.

SOLUTION: IC-408 system software andprinter driver version 1.1 areavailable to correct this issue and canbe downloadedvia the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Thesystem code posted for download consists of two DVD ISO image files (IC-408 System Software DVD Ver 1.1.iso & IC-408 User-software Ver1.1.iso)that will need to be burned to twoDVDs. It is highly recommend to use a file download manager program due to the size of the image files. Also, the IC-408 v1.1 2-DVD setis availablefrom the Konica Minolta Parts department (p/n 45072657). Please refer to the attached IC-408 Service Manual for information on install procedure. Notes :

1. Please be sure to print the configuration pages for reference, save and archive any needed print filesand save any color profiles.

2. IC-408 version 1.1 code does not require the installation of any of the previous system patches; the previous corrections and enhancements have all been

incorporated. Although, as with any reload of system software, perform the Fiery® System Updates to ensure that the base OS (Microsoft® Windows XP) is updated withthe requiredperformance and security patches.

3. Be sure to check the Konica Minolta Download Selector for any additional patches thatmay have been released specifically for the IC-408 version 1.1

system code.

4. For driver-based printing, be sure to use the latest printer driver (version 1.1)thatis included with the User software DVD.

5. Please refer to the attachedRelease Notesfor additional information.

6. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:

http://www.adobe.com/products/acrobat/readstep2.html .

IC-408

Controller - no or slow print, scan failure, garbled data, lockup,

SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD

Solution ID

TAUS0800376EN*

Solution Usage

1

Description The 1-V80PE patch does not work properly for the Fiery® IC-408 v1.0a.Itdoes not show up on the Fiery® Configuration Page and does not allow any additional patches to be installed.

Solution CAUSE: Updated patch required.

SOLUTION: The original patch has been removed from the KMBS SSD Download Selector andanother version of 1-V80PE is available. To verify between old and new,check the file properties: Right-click => Properties; the file size of the bad patch is 1.51MB ( 1,585,202 bytes ) and the file size of the good patch is 1.51MB ( 1,590,397 bytes ). Note : There are currently 5 patches available for the IC-408 v1.0a code (see attached list). Patch 1-V80PE and 1-VA0ZQ are the same; 1-V80PE is for the bizhub PRO C6500 and 1-VA0ZQ is for the bizhub PRO C5500. Please be sure to read the release notes carefully as the install process does vary between patches. Also, attached is a configuration page fromthe SSD/ESSIC-408 installed on a bizhub PRO C6500, the first 4 patches were manually installed and all the rest are from performing the system updates. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

Solution ID

TAUS0800784EN*

Solution Usage

1

Description Jobs deleted from Fiery® if jam or no paper error is not cleared within specified time. Job will leave Active Jobs queue and then show in the Printed Jobs queue as an errored job.

Solution CAUSE: Cancel Job on paper mismatch is enabled on Fiery® and timeout settings are at lower minute setting.

 

SOLUTION: Disable the Cancel Job on Paper Mismatch or increase timeout setting by using the following procedure:

1. Connect to the Fiery® using a web browser.

2. Select Web Tools.

3. Click on the Configure tab.

 

4. Click on the Launch Configure tab.

5. Enter the Fiery® password. The default password is 'Fiery.1'.

6. Select Server.

7. Select Jobs.

8. Under Job mismatch, uncheck the Enable Mismatch Action check box, or increase timeout setting to desired amount.

 

9. Click Apply.

10. Click Reboot. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

 

Solution ID

TAUS0616578EN*

Solution Usage

0

Description After the i-data box has been powered OFF/ON, it does not reattach to the AS/400® via TN5250E.

Solution CAUSE: The i-data device was not varied offline which allows the TN5250E protocol to connect to the AS/400®.

SOLUTION: Vary the i-data device offline to allow the TN5250E protocol to connect to the AS/400®. The Netstat command can also be used to determine if the AS/400® 'thinks' that the i-data box is still connected. Locate the TCP/IP address of the box in the Connection Status screen, and end the connection. Recycle the i-data box and it should connect. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD

Solution ID

TAUS0624678EN*

Solution Usage

0

Description "ACCESS CODE INVALID" message when printing from Microsoft® Windows 95/98/ME through a Windows 2000 or 2003 server. Printing from Windows NT/2000/XP through the same queue is fine.

Solution CAUSE: A possible corrupt spooler that only affects printing from non-NT based workstations.

SOLUTION: Delete the printer and all associated driver files and then reload the drivers. For more detail, refer to Microsoft® Knowledge Base Article - 260737 . Note : To view the above PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:

http://www.adobe.com/products/acrobat/readstep2.htm

IC-408

Controller - no or slow print, scan failure, garbled data, lockup,

Solution ID

TAUS0703247EN*

Solution Usage

Description How to increase the viewed amounts of jobs held in the Job Log on Command WorkStation™.

Solution This can be done in the Server Setup of the Fiery®:

1.Enter the Server Setup of the Fiery® (password Fiery.1) via the web browser and TCP/IP address or at the machine/controller. 2.Under the Server Setup there is a category “Jobs Saved in Print Queue”. Enter 1 to 99.

3.

Save and re-boot the controller in order for the changes to take effect.

SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD

Solution ID

TAUS0703705EN*

Solution Usage

Description FreeForm® master does not match error message in the log when printing a mail merge using FreeForm®.

Solution CAUSE: System 8 Fiery® controllers will not auto rotate to correctly orientate the print job with the FreeForm® master.

SOLUTION: Make certain that all the size and orientation settings are the same between the FreeForm® master when it is sent and the mail merge when it is sent. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD

Solution ID

TAUS0800364EN*

Solution Usage

Description Unable to print a configuration page and the machine prompts for 64gms to 74gms paper weight yet the tray is set for the proper paper weight. This problem also occurswhen printing.

Solution CAUSE: The firmware on the machine is corrupt or the system code on the IC-408 is corrupt.

SOLUTION: Upgrade the firmware on the machine to at least version 12 and the IC-408 system code to version 1.0a. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD

Solution ID

TAUS0800398EN*

Description Scan to Windows SMB is not shown on the IC-303/IC-408 configuration page.

Solution CAUSE: Windows printing is disabled on the IC-303/IC-408.

SOLUTION: Enable Windows printing in Network Setup on the IC-303/IC-408. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD

Solution Usage

Solution ID

TAUS0800402EN*

Solution Usage

Description Unable to load system software via the Ethernet installer program. The install program starts but the system software hangs up while loading and does not complete.

Solution CAUSE: The IC-408 system software version 1.0a and MicroPress® version 1.1 Ethernet installer program have a tendency to"conflict" during system software install.

SOLUTION: Install the IC-408 system software via a USB thumb drive. Notes :

1. See attached USB thumb drive system software installation instructions. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be

downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .

2. If installing system software via a Ethernet cross cable, disconnect the serial cable to the main body and any USB drive during system software install.

3. In the case of a MicroPress® version 1.1 Ethernet installation, load the system software from a PC other than the PC with the MicroPress® software. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD

IC-408

Controller - no or slow print, scan failure, garbled data, lockup,

Solution ID

TAUS0800409EN*

Description Patch installation using Command WorkStation™ fails.

Solution CAUSE: Patches are executables using a built-in Fiery® Downloader.

Solution Usage

SOLUTION: Download the patch and either unzip or execute. Open the resulting folder and run the executable file.The following information is required:

Username: admin Password: Fiery.1 Hostname: The TCP/IP address of the Fiery®. Follow the onscreen prompts when installing. Note : Patchescan usuallybe downloaded fromthe Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD

Solution ID

TAUS0800485EN*

Solution Usage

Description CANNOT RECOGNIZE VIDEO BOARD error message and printcontroller not recognized by main body in Command WorkStation™ after installing the 1-UY7PG patch on system version 1.0.

Solution CAUSE: Patch 1-PYRSX has not been installed.This patch must be installed at the same time, as stated in the Release Notes.

SOLUTION: Install patch and reboot controller. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

Solution ID

TAUS0800882EN*

Solution Usage

Description Unable to scan to SMB, FTP or E-MAIL from the IC-408 with a MicroPress® configuration.

Solution CAUSE: Scanning is currently not supported with the IC-408 in a MiroPress® configuration.

SOLUTION: Scanning support is planned for the next MicroPress® release. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD

Solution ID

TAUS0801189EN*

Solution Usage

Description Unable to print anything from IC-408 including configuration page after loading version 1.1.

Solution CAUSE: Version 1.1 defaults to a paper type of Color Specific which requires the trays to be manually configured or overridden.

SOLUTION: In the PostScript setup section of the Fiery® setup of the web browser, set the paper type to Plain as a default. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD

Solution ID

TAUS0801297EN*

Solution Usage

Description IC-408 powering OFF after booting up with a display of FF.

Solution CAUSE:Green LED reset pushbutton is stuck in the activated position.

SOLUTION: Check to see if the green LED reset pushbutton, to the right of the ON/OFF switch, is stuck inward. Open up the Fiery® and release the stuck button. Add tension on the return spring if needed. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD

IC-408

Controller - no or slow print, scan failure, garbled data, lockup,

Solution ID

TAUS0801354EN*

Solution Usage

Description Unable to log onto Fiery® remote scan using the default user name and password (admin/Fiery.1).

Solution CAUSE: LDAP is enabled.

SOLUTION: Enter any valid LDAP Username and Password to enter Fiery® Remote Scan. Disable LDAP on the Fiery® under Service set up. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD

Solution ID

TAUS0801427EN*

Solution Usage

Description When theproperties of a job are opened in the Printed Jobs area in Command WorkStation™ version4.5.21 and then either the PRINT or OK button is pressed, these errors occur in succession:

Error: Spine Width Numeric value must be between 0.00 and 85.00

Error: Center Margin Numeric value must be between -141.80 and 141.80 Errors appear even though the booklet features are not selected and the settings that the errors specify are grayed out. If right-clicking onthe same job in the PRINTED JOBS area and selecting print instead of properties, the job is sent to the print queue and prints with no problem.

Solution CAUSE: Corrupt Fiery® program(s).

SOLUTION:All Fiery® programs must be removed form theworkstation using the uninstall utility on Fiery® disc. The Fiery® utility disc must be the sameversion as the version of system codeinstalled on the Fiery®. For example, if you have version 1.01 on the Fiery® you would use the version 1.01 Fiery® utility disc. After all programs are removed, reinstall using the Fiery® utilities disc. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

Solution ID

TAUS0801505EN*

Solution Usage

Description Configuration page 2 will not print. Command WorkStation™ displays PostScript error.

Solution CAUSE: IPv6 enabled.

Solution: Set Enable IPv6 toNO in the Network setup => Protocol setup. SPECIAL NOTE : Solution contribution byWiiliam Monnot, KMBS/Hawthorne

Solution ID

TAUS0801532EN*

Solution Usage

Description "Press Start to restart" message when printing on custom size paper with no finishing options installed using either the IC-408 or IC-305.

Solution CAUSE: Special firmware required.

SOLUTION: Install special Image firmware version GCB-30 for bizhub PRO C6500, orGCB-12 for bizhub PRO C5500 to correct this issue. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD

Solution ID

TAUS0801668EN*

Solution Usage

Description After updating the IC-408 to version 1.1, unable to print andfinishing options and features not available.

Solution CAUSE:Correct PPD has not been loaded in Adobe® PageMaker® or PPD has not been assigned to printer in PageMaker® print dialog box.

IC-408

Controller - no or slow print, scan failure, garbled data, lockup,

SOLUTION:To correct this:

1. Remove the EF9M9A90 and the EF9M9090 PPDs from the C:\Program Files\Adobe\PageMaker 7.0\RSRC\USENGLSH\ppd4 folder. 2.Copy and paste the EF9M9A91.ppd from the extracted IC-408 version 1.1 print driver into the PPD4 folder. 3.Reboot the system then open PageMaker® file (File=> print => select the IC-408 printerthen select PAPER). This should now make the DOCUMENT button available. 4.Select DOCUMENTand change the PPD to Fiery® X3ETY2 65_55C-KM. 5.Press ENTER on keyboard. This may cause job to print but the PPD will now be assigned as the default PPD to use for this printer. Note :Once the PPD is selected in the Document screen all the finishing features become available andthe remainder of the steps are just to set the PPD to that printer so the PPD does not have to be selected everytime. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

Solution ID

TAUS0801700EN*

Solution Usage

Description Controller internal pages are not printing. These pages are never shown in the Job List on the machine or in Command WorkStation™.

Solution CAUSE: Publish Direct Connection is set to “No” in the Printer Setup.

SOLUTION: Set Publish Direct Connection to “Yes” in the Printer Setup section of the Fiery® configuration. SPECIAL NOTE : Solution contribution by John Mcilreevy, Pacific Office Automation.

Solution ID

TAUS0801779EN*

Description Unable to print a calibration test page and configuration page as well.

Solution CAUSE: The IC-408 system code is corrupt.

SOLUTION: Reload system code on the Fiery® IC-408. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD

Solution Usage

IC-408

Image blank or solid color

Solution ID

TAUS0800975EN*

Solution Usage

1

Description J-3201. There is a very high toner coveragewith the papersometimes wrapping around the fuser roller and sticking thus causing the jam.

Solution CAUSE: To much toner on page.

SOLUTION: Select TONER REDUCTION inthe printer driver which islocated under the IMAGE tab. SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD

IC-408

Image delay, advance, shift or skew

Solution ID

TAUS0702481EN*

Description Colors are shifting after every calibration.

Solution CAUSE: Patch upgrade required.

Solution Usage

7

SOLUTION: The IC-303 1-TP12R patch has been released. Install the IC-303 1-TP12R patch. Notes :

1.See attached ReadMe document for additional detail. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html 2. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD

IC-408

Image too light, dark, uneven or wrong color

Solution ID

TAUS0800561EN*

Solution Usage

Description PANTONE® colors printed from an application do not match the PANTONE® swatch book.

Solution CAUSE: Incorrect use of Fiery®color charts.

SOLUTION: Follow these procedures for Fiery®color charts:

1. Print Fiery® color charts.

2. Select the color on this chart that best matches the desired color (such as a PANTONE® swatch book).

3. Enter the number of the selected color on this chart into the application as the PANTONE® color. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD

IC-408

Miscellaneous

Solution ID

TAUS0656768EN*

Solution Usage

47

Description What Konica Minolta printer drivers will come bundled with Microsoft® Windows Vista™ and what is the release schedule for Vista™-compatible drivers?

Solution Please refer to the

Windows Vista™ Hardware Compatibility List for Printers & Scanners.

For EFI legacy products that will not receive a Vista™-specific driver, refer to the following statement:

 

"The previous drivers ( System 5/5e-8/8e ) will not work on 64-bit Vista™. However, these drivers will work on the 32-bit version of Windows Vista™with minor issues." Known issue : Borders and frames around icons and panes within the driver UI may not show up correctly. Notes :

1. If a previous driver was Microsoft® Windows XP WHQL certified, Microsoft® also honors the digital signature (CAT file) on Windows Vista™. 2.The latest print drivers are available via the Konica Minolta Download Selector. Access the Selector from the KMBS public site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. 3.The Windows Vista™ Compatibility Legend can be viewed at: http://kmbs.konicaminolta.us/content/support/vistasupport.html 4. Refer to the attached document for a list of Konica Minolta printer drivers that come bundled with Microsoft® Windows Vista™. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:

http://www.adobe.com/products/acrobat/readstep2.html

 

SPECIAL NOTE : Solution contribution by Bill Ehmke, ESS/SSD and Jim Behrends, Production Print/SSD

Solution ID

TAUS0700316EN*

Solution Usage

27

Description Part number(s) for the IC-408 system code.

Solution IC-408 system codeversion 1.0(p/n 45057679), version 1.0a (p/n U226-0190 - 2 DVD set) and version 1.1 (p/n 45072657). IMPORTANT :There is alimited supply of the IC-408 version 1.0a system code DVDs, thus availability isnot a certainty. All the ISO files to create a DVD (or DVDs)are available for download via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Please refer to the Release Notes and installation instructionswhich also are available via the Download Selector.To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .

Solution ID

TAUS0701834EN*

Solution Usage

15

Description Scan to SMB setup instructions for the Fiery® IC-303 and IC-408.

 

Solution Please refer to the attached documentation. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:

http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

Solution ID

TAUS0701220EN*

Solution Usage

14

Description How to install system software on the IC-402 (Fiery® X3eTY 35C-KM), IC-406 (Fiery® X3eTY 30C-KM) or IC-408 (Fiery® X3eTY2) using a USB flash drive.

Solution Please see the attacheddocumentation for complete instructions.To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . Note :Make sure to powerOFF the Fiery® usingthe dedicated AC switch; disconnect all cables from the Fiery® andverify that the Service Switches are in the normal position (downward position). IMPORTANT : Normal isDIPSW in the Downward Position and Service isDIPSW in the Upward Position. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD and Cesar Jimenez, Production Print/SSD

Solution ID

TAUS0658090EN*

Solution Usage

11

Description How to create saddle-stitched booklets on the bizhub PRO C6500/C5500 from Macintosh® OS 10.4x and Microsoft® Windows® XP.

IC-408

Miscellaneous

Solution

The attached document details how to make a saddle-stitched booklet using the IC-303 print driver from Macintosh® OS 10.4x and Microsoft® Windows® XP. These should also apply to other versions of Windows and OS 10. The document procedure was as tested with Adobe® Acrobat®. Notes :

1. The IC-408 works the same way with minor differences in features in the screen shots.

2.When printing from Microsoft® Word, there is a known issue that prevents the job from printing on the correct size paper without configuring the document in Word correctly on controllers with system software prior to 1.02.

The page size must be defined as 8.5x11S and the "Scale to paper size" option in the Word print dialog box must be set to 11x17. "Booklet Best Fit" must also be selected in the print driver options to get the page to fit within the margins. This will result in a slightly reduced image. The other option is to send the job to the hold queue on the Fiery® and then use Command WorkStation™ to change the paper size to 11x17. This will result in a properly scaled print job, but requires this extra step. 3. Version 1.02 system code does not require the Scale to paper size option in the Word print dialog box to be set to 11x17. Instead set it to either "none" or 8.5x11S. This will output an image that is not reduced.

4. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:

http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Jim Behrends and David Aekus, Production Print/SSD

Solution ID

TAUS0701250EN*

Solution Usage

8

Description How to install system code on the IC-408 through the Ethernet port or USB flash drive.

Solution

ETHERNET LOAD

The installation program cannot be run directly from the DVD;

1. Disconnect cables from Fiery® and power it down. Power downthe MFP using sub-switch.

2. Connect crossover and copy entire contents of system DVD1 to PC HDD (must have minimum 5GB free space).

3. On HDD double-click on Langsel.exe and select language.

4. Double-click on Fiery® Installer.exe.

5. Flip both DIPswitches (one inch away from LED display on Fiery® - sometimes covered by gray tape).

6. Approve license screen and Ethernet connection screen.

7. TurnON the Fiery® power switch and wait 15 seconds or so until "FF" is seen on the Fiery® LED (green switch light must be ON). Within 2-3 minutes "1 of

12" will show on installer screen.

8. This will take 35-50 minutes.

9. Once "12 of 12" is done, with status bar not moving and "0KB" visible, click "Finish".

10. Ignore verbiage in installer, power down Fiery® using the AC switch, reset DIPswitches to original, then power down the MFP using the main sub-switch.

11. Reconnect normal cables, power up the MFP, then the Fiery® AC switch making sure the green soft-switch light goes ON.

12. At this point it can take the Fiery® up to 60 minutes to complete self-install. When the Fiery® is done the "Controller" button on the MFP LCD is active

and "00" is seen on Fiery® LED.

13. Set up the Fiery® partially through the MFP interface, or via Web Configure (more settings).

Notes :

Video port is totally dead when monitor is connected to Fiery® VGA port.

When Fiery® is booted up, "00" is in LED display.

FLASH DRIVE LOAD Preparation PC must have a DVD drive and USB 2.0 port (remove USB devices prior to procedure). According to the manual, 6GB flash drive is minimum size, but a 5GB

drive will work. A 4GB drive may also work, but it has been reported that some features are not loaded as the result of this. BIOS on the PC must be set so that DVD drive is bootable. Procedure

1. Put flash tool version 3.11 CDROM into the PC drive and boot to it. Follow prompts to insert system DVD and flash drive; then select language.

2. Continue to follow prompts. DVD contents will copy to flash drive.

3. Load Fiery® with prepared flash drive:

a. PowerOFF sub-switch on the MFP and powerOFF Fiery® AC switch.

b. Plug in flash drive.

c. DIPswitches do NOT have to be changed for this load method.

d. PowerON the Fiery® AC switch. If green light does not come on, push soft-switch until it does. Shortly, observe LED on flash drive itself sporadically

flashes.

e. When done (about 10 minutes), LED on Fiery® shows "FF" and stays there; flash drive ceases blinking.

f. PowerOFF Fiery® AC switch, wait at least 30 seconds, remove flash drive andreconnect cables.

g. Power ON the MFP sub-switch, then the Fiery®,watching to ensure green light comes on.

h. The Fiery® must self-configure for 45 minutes. Unfortunately, there is nothing, other than very intermittent Fiery® LED activity to show if anything is really

IC-408

Miscellaneous

happening. Be patient and wait 45 minutes.

i. IMPORTANT

- Power down the Fiery® andcompletely power down the MFP. Power up the MFP, wait for normalMFP screen to appear and then bring up

Fiery®, making sure green soft-switch light is ON. Within 3-5 minutes "Controller" button on LCD should be active. Notes :

The documentation states that the controller button will appear after about 60 minutes. During testing, waiting 70+ minutes, "Controller" button never appeared. But as soon as the controller and the MFP are powered up again, it does. Recommend following the above procedure (step i).

Flash drive and Fiery® LED behavior while transfer from flash drive to Fiery® (steps d and e above):

On initial power up, for about 20 seconds, there willbe rapid Fiery® LED changes and the flash drive will flash a few times. Then, Fiery® LED will count 00,

01, 02

is complete. The IC-408 Service Manual, pages 50-61, covers this procedure (see attached). To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:

13, 14, FF(changing values about every 30 seconds or so). Once the flash drive stops blinking and Fiery® LED has not changed from "FF", transfer

http://www.adobe.com/products/acrobat/readstep2.html

SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD

Solution ID

TAUS0703153EN*

Description IC-408 parts list.

Solution Usage

6

Solution Please refer tothe attached updated Bulletin Number 5797. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . Note : The motherboard part number in the original bulletin mistakenly showed it as being commonwith the IC-405 and IC-406. The correct part number for the IC-408 motherboard is now listed correctly. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD and Bill Ehmke, ESS/SSD

Solution ID

TAUS0703542EN*

Solution Usage

6

Description How to enableFiery® System Updates automatically.

 

Solution

To enable Fiery® System Updates automatically, follow these procedures:

 

1. Connect to the Fiery® using a Remote Desktop connection. The User name and password is ‘Administrator’ and ‘Fiery.1’.

2. Select Start => All Programs => Fiery => System Updates.

3. Select Check Important System Updates, then select the time and frequency.

4. Select Automatic for both Operating System and Fiery® System.

5. Configure the proxy server settings if a proxy server used for the Fiery® Internet connection.

6. Select Check now to install available updates. Once updates begin downloading, they cannot be interrupted or stopped.

Exit Remote Desktop. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD

7.

Solution ID

TAUS0622877EN*

Solution Usage

4

Description When using BOOTP Lite, what should be used to separate the MAC address information?

Solution When entering the TCP/IP address, MAC hardware address, subnet mask (optional), and gateway (optional) into

hardware address (Network address) information using colons (i.e, 00:e0:bb:05:31:d3), not spaces or hyphens. Other information is separated as normal TCP/IP format (i.e, 198.169.2.12).

Note : The BOOTP Lite program is attached below and also can be downloaded via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.

BOOTP Lite

, separate the MAC

Solution ID

TAUS0703657EN*

Solution Usage

4

Description

IC-408

Miscellaneous

Booklet Making (saddle-stitch) on Macintosh® 10.4.x or Microsoft® Windows XP.

Solution Please see the attached documentationfor complete details. To viewa PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:

http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez and David Aekus, Production Print/SSD

Solution ID

TAUS0801091EN*

Description Features of version 1.1 system code for the Fiery® IC-408 controller.

Solution The following are some key features enabled by version 1.1 on the IC-408:

Four new configurations available:

o

C6500 + PF-601 + RU-503 + SD-501

o

C6500 + PF-601 + OT-502

o

C6500 + PF-601 + FS-607

o

C6500 + PF-601 + FS-520

Sample print

o Enables operator to check image quality mid-run

o Send sample print (either random or based on pre-determined interval) to sub tray for image quality inspection

PCL 6/5 support PostScript-PCL Auto Switching Security Trust Mark (copy protection overlay) TWAIN initiation LDAP Search Reduction/Enlargement in scanning mode Enhanced MIB support User Authentication Important Notes :

Solution Usage

4

Although this IC-408 supports both the bizhub PRO C6500 and bizhub PRO C5500, the above configurations are not supported on the bizhub PRO C5500. The IC-408 does not support the bizhub PRO C6500P. New IC-408 image controllers with serial numbers of A0360Y0004012 or higher will be shipped loaded with the version 1.1 system code. For current IC-408 installations the IC-408 system code must be updated to new version 1.1 via one of the following methods:

o Download the version 1.1 files (> 5GB) from the Konica Minolta Download Selector.

o Order the version 1.1 DVD (p/n 45072657) fromSSD.

Main bodyfirmware must be version 30 (G00-30) or above.

The patch file to enable installation of the IC-408 memory upgrade is no longer required.

New version of EFI Impose version 2.7 which is backward compatible.

SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

Solution ID

TAUS0639410EN*

Description How to turn off the EFI Job Monitor.

Solution

To disable the Job Monitor Program, perform the following:

Solution Usage

3

1. Right click on the Job Monitor Icon on the lower right side of the tool bar.

2. Click Preferences.

3. Deselect (uncheck) the box marked RUN AT WINDOWS START UP.

4. Click OK.

Note : To launch or activate the Job Monitor Program can be done from the Printer Status Tab under the Properties of the Driver. There are printer drivers available without the Fiery® Job Monitor which can be downloaded from theKonica Minolta Download Selector. Access the Selector from the the KMBS public site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD

Solution ID

TAUS0702740EN*

Description How to properly remove Command WorkStation™ from a Macintosh®.

Solution Usage

3

IC-408

Miscellaneous

Solution Please perform the step-by-step procedures mentioned in the attached document. Note : To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:

http://www.adobe.com/products/acrobat/readstep2.html

SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

Solution ID

TAUS0703098EN*

Description Information concerning the bizhub PRO C5500/C6500/IC-408/FS-520 configuration.

Solution Usage

3

Solution The bizhub PRO C5500/C6500/IC-408/FS-520 configuration is now available with the installation of the following IC-408 version 1.0 patches: 1-PYRSX and 1-UY7PG. IC-408 version 1.0a does not require the patches. Notes :

1.See attached configuration sheet. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . 2.The IC-303 is not compatible with the FS-520. 3.The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD and Ed Bellone, Production Print/SSD

Solution ID

TAUS0640515EN*

Solution Usage

2

Description What is the user name and password for Remote Desktop?

 

Solution The user name is 'Administrator' and the password is 'Fiery.1'. Both the user name and password are case sensitive. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD

Solution ID

TAUS0701053EN*

Solution Usage

2

Description The ES-1000 color calibration tool is not recognized for Spot-on calibration but is recognized for color calibration.

Solution CAUSE: Failed ES-1000.

SOLUTION: To confirm, test on a different IC-408 or IC-303 controller.

ES-1000 Spectrophotometer Functionality Troubleshooting

The primary support issue faced with the ES-1000 is connectivity-related problems. If encountering this type of problem withan ES-1000, please review product documentation paying close attention to installation procedure. Ifthe computer or print server still does not recognize the ES-1000, try the following steps;

1. For a Macintosh® or PC to recognize the ES-1000 properly, the USB driver for it must be installed. Installing either Profiler for Printers or Profiler for

Monitors will automatically install the USB driver. On a Microsoft® Windows PC, go to Device Manager and with the ES-1000 plugged into USB, "GretagMacbeth Device/eye-one" should be listed. If not, ES-1000 is not working, the USB driver is not installed correctly or the USB port is faulty.

2. Ifany PC or Macintosh®cannot "see" the ES-1000, install one of the two Profiler applications mentioned above on another computer. Then connect

ES-1000. Is the device seen now? If it is, then,with surety, the problem is not with the ES-1000 device itself. Go back to original computer and uninstall the Profiler application. Reboot. Reinstall the application. Reboot again, then connect the ES-1000. If the device still is not seen, try another type of USB

devicetoverify if the problem is with the computer USB port. Sometimes, a powered, or unpowered USB hub placed inline between thecomputer and ES-1000 will resolve this issue.

3. If, in step 2, no computer will recognize the ES-1000, then, more than likely, the ES-1000 itself is faulty. To verify this, or to fully test an ES-1000, download

the "ES-1000 Diagnostic Tool" from http://www.efi.com/support/download-software.asp . First,complete a quick registration, then select "EFI Software" link and choose utility from the drop-down for download. There is a Macintosh® and a Windows® version. For more information on using this tool, go to http://www.efi.com/support/production/fiery/measurement/color-profiler-suite/es-1000-instructions.asp .

4. Keep in mind that on a Macintosh® OSX machine, the ES-1000 is not supported when running in "Classic Mode". If wanting to use the ES-1000 while in an

OS9 application,boot into OS9 - do not go into Classic Mode while booted up into OSX.

5. An EFI print server must have support built into it for use with an ES-1000 ifintending to use it as a calibration device or use it for Spot-On within

ColorWise™ Pro Tools. Verify thatthe EFI print server model actually supports this. Most models sold prior to 2003, and even some current ones, did not support the ES-1000 as a calibrator or with Spot-On. In some cases a patch or a newer version of ColorWise™ Pro Tools (version 38 or later - see attached) will enable these applications for use with the ES-1000. Please contactthe OEM or EFI Tech Support to determine ifthe EFI print server can be "enabled" to

use the ES-1000 for Calibrator or Spot-On. If the ES-1000 is being used on a Fiery® controller that has the FACI kit installed, the monitor provided with the FACI kit contains a powered USB hub in its base. This should function the same as any hub that would be provided by EFI tech support. Plug the ES-1000 into the monitor hub and plug the monitor hub into the Fiery® USB port.

6. Ifhaving tried all the steps above, and ES-1000 is still not being detected, and,having determined that the device is bad by using the ES-1000 Diagnostic

Tool, then the RMA return process should be initiated. Again, please contactthe OEM or EFI Tech Support.

IC-408

Miscellaneous

Note : To open the attached file using WinZip®, WinZip® must be installed. WinZip® can be downloaded from the WinZip® website:

http://www.winzip.com/ddchomea.htm . The file can either be saved to disk or opened. It is recommended to download the ZIP and open from the local computer to view. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD

Solution ID

TAUS0800121EN*

Solution Usage

2

Description Why Command WorkStation™ does not show the correct memory in the Fiery® controller.

Solution Fiery® configuration sheet will show the correct memory size in the controller. Note : IC-303 will need to have system code version 1.1 installed. Command WorkStation™ will show approximately half of the available memory in the controller. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD

Solution ID

TAUS0800383EN*

Solution Usage

2

Description Video cable part number (cableinterfaces Fiery® with engine IPB).

 

Solution IC-405/IC 408 Cable, Video, 68P, Microcentronic (p/n 45053602). SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD

Solution ID

TAUS0800745EN*

Solution Usage

2

Description How to enable SMB (File Sharing) from a Macintosh® OSX 10.2, 10.3 and 10.4.8, or 10.5.

 

Solution Please see the attached documentsexplaining how to enable SMB (File Sharing) from a Macintosh® OSX 10.2, 10.3 and 10.4.8, or 10.5. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez and Ed Bellone, Production Print/SSD

Solution ID

TAUS0801272EN*

Solution Usage

2

Description Support for Account track, Secure print, and User authentication from Unix/Linux environments.

 

Solution

Konica Minolta does not support Account track, Secure print, and User authentication from Unix/Linux environments at this time. The availability of these options for Unix/Linux environments is being considered for future development. Please attachticket to this solution and provide the following information;

 

1. Product model number(s).

2. Now many products placed or being considered for placement.

3.What "flavor" and version of Unix/Linux operating system. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD

Solution ID

TAUS0657724EN*

Solution Usage

1

Description How to access the Konica Minolta FTP site.

Solution The Konica Minolta FTP site is no longer accessible. The latest version of firmware, system software or print drivers is available via the Konica Minolta Download Selector. Access the Selector from MyKonicaMinolta.com, select the Service tab then click on SSD (DNA, Drivers, MSDS) in the left frame. Continue to your Home Page by clicking on ‘Continue on to the SSD Home Page’ and select 'Download MSDS, Drivers, Firmware and more'. The download search tool offers several methods of searching for files. The top section of the page provides quick access to recently released files and the most popular downloads. These lists can be filtered by file type, such as driver, firmware, system code, etc. Below the top section, there is the first of three search options; a text entry box that can be used to quickly find all downloads for a given product. For instance, enter ‘C500’ and the search results page will find all downloads for the bizhub PRO C500. Below the text entry box, there is an alternative search by Product group and Product. Optionally, the search results can be further narrowed by selecting a

IC-408

Miscellaneous

file type or operating system.

A third searching option is provided on the Advanced search page, which provides search results for more complicated search scenarios. With the old FTP

site, many files were misplaced or nearly impossible to find with the hierarchical structure that a files system imposes. The major goal behind this Download Selector is to provide an easier method of finding files fast, and ensuring, through details such as release notes, that the file being downloaded is the correct one. SPECIAL NOTE : Solution contribution by Ken Walker, Workgroup/SSD

Solution ID

TAUS0703118EN*

Solution Usage

1

Description

Is the bizhub PRO C6500/IC-408 supported in MicroPress® 7?

Solution The bizhub PRO C6500/IC-408 is only supported in MicroPress® 7.5.0.1 and later. Note : Firmware version 30 for the bizhub PRO C6500, IC-408 version 1.1 code and the three required patches are required for MicroPress® support. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. IMPORTANT : The three patchesmust be loaded in order.

Patch 1 - 015k.ps Patch 2 - 015n.ps Patch 3 - 015o.ps These patches (Micropress-patch.zip) arealso available via the Konica Minolta Download Selector. Please seeattached patch files and associated

documentation (foraccessibility incase the Download Selector cannot be accessed). To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can

be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD

Solution ID

TAUS0800076EN*

Description System code version 1.0a for IC-408 Fiery® controller.

Solution Usage

1

Solution

System code version 1.0a for IC-408 Fiery® controller is available for download via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.Please refer to the attached Release Notes and Installation Instructionsfor additional detail. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:

http://www.adobe.com/products/acrobat/readstep2.html .

IMPORTANT WARNING

: When running the installation program for version 1.0a system code, which copies files onto the computer being used for

installation, it is extremely important thatit isinstalled into a folder

on the hard drive. DO NOT INSTALL IT TO THE ROOT of the C:\ drive.

If the code is loaded onto the root of the hard drive, all other data and programs on the drive will be destroyed. IMPORTANT :Pleaseshare this crucial informationwith all technicians who might need to install System Code 1.0a on the IC-408.

SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD

Solution ID

TAUS0800808EN*

Solution Usage

1

Description Burning ISO images.

Solution Please perform the procedures mentioned in the attached documentation. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

 

Solution ID

TAUS0800943EN*

Solution Usage

1

Description SMTP error 554.

Solution CAUSE: The mail servers are set to POP before SMTP as a security measure to prevent SPAM. The mail server collectsthe TCP/IP address during authenticationwith the POP server, and then permits SMTP relaying from that TCP/IP address for a short period of time. This means thatincoming mail MUST be checkedbeforemail is allowed to be sent. Ifsettingan E-mail client (like Microsoft® Outlook) to checkmail regularly,outgoing mail may sit inthe Outbox until the incoming mail is checked again. Ifonly checking mail wheninitially openingthe E-mail client,a Send/Receive will need to be forced beforethe outgoing mail can be sent. IfE-mail is not checked within 30 minutes,an "Error 554: Relay Access Denied" error may be received.

IC-408

Miscellaneous

SOLUTION: Quick Fix

1. Move anything inthe Outbox tothe Drafts folder.

2. With nothing inOutbox, click Send/Receive.

3. After a successful Send/Receive, try sending an E-mail fromthe Drafts folder.

Long Term Fix (in Microsoft® Outlook)

1. In Microsoft® Outlook, go to "Tools" then "Email Accounts".

2. Click "View or change existing E-mail account", then click "Next".

3. Selectthe account, then click "Change".

4. Click "More Settings".

5. Click the tab labeled "Outgoing Server".

6. Select "My outgoing server (SMTP) requires authentication", then select "Log on to incoming mail server before sending mail" at the bottom.

7. Click "OK".

8. Click "Next".

9. Click "Finish". Note : This procedure should be done by theonsite Network Administrator. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

Solution ID

TAUS0801107EN*

Description IC-408 motherboard replacement information.

Solution Usage

1

Solution ISSUE 1 : There was a motherboard replacement kit (p/n 45054305 )when version 1.0 system code for the IC-408 was first released. invalid for IC-408. It is valid for IC-402/405/406/409 family of Fiery® controllers

. This difference is that the Microsoft® Windows XPe-based IC-408 kit is supposed to ship with a BIOS chip on the replacement board, whereas the kit for the above-mentioned Linux-based Fiery® controllers does NOT have the BIOSon the replacement board.

Thispart numberis

ISSUE 2 : Shortly after the release of the IC-408 system code version 1.0, a serious bug was foundthat would prevent the motherboard kit from working if it was ever needed.Therefore, if any version 1.0 IC-408s in field had motherboard failures, the entire IC-408 would have to be returned (RMA’d). The system software fix to allow motherboard replacements to work was built into the Fiery® IC-408 version 1.0a and version 1.1 system code. If a motherboard was to be replaced on one of these two versions, that motherboard kit part number would be 45068302 .This isa unique part number that is not common across any other system. The replacement is similar to that of the external controllers asthere isa dongle to transfer all of the features to the new board. EFI has stated that this dongle will not function if the controller is at version 1.0 when it is replaced. It must be at version 1.0a or higher for the transfer to function. They recommend an RMA of the whole controller if at version 1.0 when a failure occurs. If there are no options on the controller that must be transferred, this should not be an issue. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

Solution ID

TAUS0701584EN*

Solution Usage

0

Description PLEASE REPLACE TONER FILTER message and unable to perform the copier auto calibration function from the copier, or from print controller. The Calibration Test Page is never output.

Solution CAUSE: The dust-proof filter/2 (rear)is activated on the copier control panel.

 

SOLUTION: To clear the message on the copier and to allow the Auto Calibration to be performed, follow these steps:

1. Enter Service mode.

2. Select [COUNTER/DATA].

 

3. Select [PARTS COUNTER].

4. Select [COUNT OF SPECIAL PARTS].

5. Using the down arrow, scroll down until Dust-proof filter/2 (rear) is highlighted.

6. Select [COUNT RESET].

7. Exit the Service mode.

Solution ID

TAUS0800089EN*

Solution Usage

0

Description Additional 512MB memory is not listed in the configuration pages with system code 1.0a.

Solution CAUSE: Required memory patch has not been installed onto the IC-408 controller.

SOLUTION: Install patch 1-UT8R4 to the IC-408 with system code 1.0a to support the 512MB memory upgraded kit. With the patch installed, total memory listed on the configuration page will be 1008MB. Notes :

IC-408

Miscellaneous

1. Please ensure that the additional memory is installed when the patch is installed or the IC-408 controller will not fully boot up.

2. The IC-408 system code will need to be reloaded if the additional 512MB of memory is to be removed.

3. Please be aware that only the configuration page will show the total amount of memory installed. RAM memory installed on the controller is partitioned on

the controller between the OS and the System code. Memory listed in Command WorkStation™ will be 551MB total and memory listed under the Microsoft®

Windows XP operating system will be 448MB total. 4. The memory patch 1-UT8R4 is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD

Solution ID

TAUS0801631EN*

Solution Usage

0

Description How to install system code version 1.1 on the IC-408 through the Ethernet port or USB flash drive.

Solution

ETHERNET LOAD

The installation program must be run directly from the DVD;

1. Disconnect cables from Fiery® and power it down. Power downthe MFPusing sub-switch.

2. Power on PC and disable wireless port, firewall, and FTP and TFTP services

3. Enable DHCP on PC.

4. If Auto run does not start the install programon the DVD when inserted, Double-click on Fiery® Installer.exe.

5. Flip both DIPswitches (one inch away from LED display on Fiery® - sometimes covered by gray tape).

6. Select language, approve license screen and Ethernet connection screen.

7. TurnON the Fiery® power switch and wait 15 seconds or so until "FF" is seen on the Fiery® LED (green switch light must be ON). Within 2-3 minutes "1 of

11" will show on installer screen.

8. This will take about 25 minutes.

9. Once "11 of 11" is done, with status bar not moving and "0KB" visible, click "Finish".

10. Ignore verbiage in installer, power down the Fiery® using the AC switch, reset DIPswitches to original, then power down the MFP using the main

sub-switch.

11. Reconnect normal cables, power up the MFP, then the Fiery® AC switch making sure green soft-switch light goes ON.

12. At this point it can take the Fiery® up to 60 minutes to complete self-install. When the Fiery® is done the "Controller" button on the MFP LCD is active

and "00" is seen on the Fiery® LED.

13. Set up the Fiery® partially through the MFP interface, or via Web Configure (more settings).

FLASH DRIVE LOAD Preparation

PC must have a DVD drive and USB 2.0 port (remove USB devices prior to procedure). According to the manual, 6GB flash drive is minimum size, but a 5GB drive will work. A 4GB drive may also work, but it has been reported that some features are not loaded as the result of this. BIOS on the PC must be set so that DVD drive is bootable. Procedure

1. Put flash tool v3.11 CDROM into the PC drive and boot to it. Follow prompts to insert system DVD and flash drive; then select language.

2. Continue to follow prompts. DVD contents will copy to flash drive.

3. Load Fiery® with prepared flash drive:

a. PowerOFF sub-switch on copier and powerOFF Fiery® AC switch.

b. Plug in flash drive.

c. DIPswitches do NOT have to be changed for this load method.

d. PowerON the Fiery® AC switch. If green light does not come on, push soft-switch until it does. Shortly, observe LED on flash drive itself sporadically

flashes.

e. When done (about 10 minutes), LED on Fiery® shows "FF" and stays there; flash drive ceases blinking.

f. PowerOFF Fiery® AC switch, wait at least 30 seconds, remove flash drive andreconnect cables.

g. Power ON the MFP sub-switch, then the Fiery®,watching to ensure green light comes on.

h. The Fiery® must self-configure for 45 minutes. Unfortunately, there is nothing, other than very intermittent Fiery® LED activity to show if anything is really

happening. Be patient and wait 45 minutes.

i. IMPORTANT

- Power down the Fiery® andcompletely power down the MFP. Power up the MFP, wait for normal MFP screen to appear and then bring

up the Fiery®, making sure green soft-switch light is ON. Within 3-5 minutes "Controller" button on LCD should be active. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD

Solution ID

TAUS0700308EN*

Solution Usage

Description When installing patches on the controller using the Fiery® Downloader, what is the User Name, Password and Hostname?

Solution User = admin Password = Fiery.1 (default password) Hostname = Fiery® TCP/IP address SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD

IC-408

Miscellaneous

Solution ID

TAUS0701008EN*

Description How to retreive a scan to HDD using a web browser (Fiery® WebScan).

Solution

Solution Usage

To retrieve a scan to HDD using a web browser (Fiery® WebScan)perform the following:

1. Access the home page of the controller.

2. Select Webtools.

3. Select the Docs tab in the newly opened window.

4. Either log into the desired mailbox or use the guest box depending on where the scan was scanned to.

5. Select the box by the desired file.

6. Select the download icon above the list and follow the prompts. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD

Solution ID

TAUS0702889EN*

Solution Usage

Description Printing to a printer on a Microsoft® Windows XP PC from a Macintosh® OS version 10.3.

Solution Please perfrom the step-by-step procedures mentioned in the attached PDF. Note : To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:

http://www.adobe.com/products/acrobat/readstep2.html

SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

Solution ID

TAUS0703119EN*

Solution Usage

Description What options are supported with MicroPress® 7.5.0.1 and the bizhub PRO C6500/IC-408?

Solution The following options are supported with MicroPress® 7.5.0.1 and the bizhub PRO C6500/IC-408:

PF-601 Two-Tray Universal Paper Feed Unit HT-504 Heater for PF-601 LU-202 Large Capacity Tray HT-503 Heater for LU-202 FD-501 Multi-Folding Unit FS-503 Staple/Stacker Unit SD-501 Saddle-Stitch Unit LS-501 Large Capacity Stacker FS-607 Booklet Finisher PK-512 (US) Punch Kit PK-512 (EU) Punch Kit PK-513 Punch Kit PI-502 Post Inserter SPECIAL NOTE : Solution contribution by Bob Felch, ESS/SSD

Solution ID

TAUS0703339EN*

Solution Usage

Description How to insert a blank page after each set when printing multiple sets of a document.

Solution

To insert a blank page after each set when printing multiple sets of a document perform the following:

1. Select the Media tab in the driver.

2. Under Mixed Media select Define.

3. Select Insert Blank.

4. Insert Blank is displayed; select AFTER.

5. Select the radio button that indicates Last Page.

6. Select Insert Blank. Make any needed changes for the paper tray such as the tray to be used for the insert and any paper weight definitions and press

Insert and then Close.

7. The document is ready for printing.

SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD

Solution ID

TAUS0703381EN*

Solution Usage

IC-408

Miscellaneous

Description How to set a Fiery® device to use the output profile of a different Fiery® device.

Solution

IMPORTANT :The Graphic Arts Package must be installed to accomplish this. To usethe output profile of a different Fiery® device:

1. Open Command WorkStation™.

2. Log into the Fiery®having the output profileto emulate.

3. Select "Server".

4. Select "Manage Color". "ColorWise Pro Tools" interface opens.

5. Select "Profile Manager". In the "Output list" (right side, third section from the top) click the small icon that resembles a target to organize Output list and

select desired paper setting profile.

6. When profile selected, a green arrow will appear to the left of selection. Click green arrow and theSave As window opens.

7. Select name forprofile (*using IC-405 as example* suggest changing profile name from"Fiery 50C-KM Plain N v4" to "IC-405 Plain" for ease of customer

use).

8. After profile has been saved select "Server".

9. Select"Log In/Log Out". Login window opens.

10. Log into Fiery®to which the device profileis to beadded.

11. Select "Server".

12. Select "Manage Color". "ColorWise Pro Tools"window opens again.

13. Select "Profile Manager". Locate profilethat was saved from list on left side of window and click profile. When profile is selected,green arrows appear

pointing to "Simulation" section and "Ouput" section.

14. Click arrow pointing to "Output" section and pop-up appears.

15. Click OK. Another pop-up appears that indicates "Download "Succesful".

16. Click OK. Third pop-up opens. Checkbox next to "Appear in Driver as".

17. Select "Output 1 - 10". Each output can be used only once. Ifattempting tosaveanotherprofile as a previously selected Output, it will override the previous

profile.

18. Click "Apply".

19. Click "Done".

20. Close "ColorWise Pro Tools".

Now the output profile is available in the expert color settings of the devices print driver GUI. To access from application (may vary depending on Fiery® version) select File=> Print=> Properties=> Color=> Expert Settings. Under "Ouput

Profile" select "Use Output Profile". Select desired profile from drop down menu. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

Solution ID

TAUS0703487EN*

Description How to archive a Fiery® print job for emailing or attachment to a help desk ticket.

Solution Follow these procedures to archive a file correctly for submissionto SSD.

Solution Usage

Ensure that the job to be archived has been rasterized and is in the active jobs/held queue. If the job has not been rasterized, it will not archive correctly.

Highlight the job and right click on it. Select "Archive" from the drop down menu. Check the "Archive Rasters" box; thenchoose a destination for the archive and select OK. The archive will consist of multiple files in a folder that has the same name as the job name.

To make the files portable, compress them into a zip format using WinZip® or another archive application.

Select the folder that contains thearchives and zip it with all of its contents. This will produce a single portable file that can be attached to a help desk ticket, e-mailed, or transferred via FTP.

SPECIAL NOTE: Solution contribution by Bill Ehmke, ESS/SSD.

Solution ID

TAUS0703494EN*

Solution Usage

Description Is the IC-408 controller supported with the bizhub PRO C6500P?

Solution The IC-408 is not supported with the bizhub PRO C6500P. SPECIAL NOTE :Solution contribution by Ed Bellone, Production Print/SSD

Solution ID

TAUS0703550EN*

Solution Usage

Description Is the ES-1000 compatible for use with the IC-301, IC-303, CREO (IC-304), IC-408 and the bizhub PRO C6500?

IC-408

Miscellaneous

Solution The ES-1000 spectrophotometer (Item #7640004314)is compatible for use with the CREO controller (with SP2) as well as the IC-303 and IC-408 controllers and the bizhub PRO C6500. The ES-1000 spectrometer isNOT compatible with the IC-301. SPECIAL NOTE : Solution contribution by Ed Bellone and Greg Lantowski, Production Print/SSD

Solution ID

TAUS0703585EN*

Description Fiery® Microsoft® Windows Vista™ 32-bit and 64-bit utilities availability.

Solution Usage

Solution EFI® has released utilities that are compatible with 32-bit and 64-bit versions of Microsoft® Windows XP/2003/Vista™. They are also compatible with Microsoft®Windows 2000. The utility CD is available for downloadthrough the Konica Minolta download site in ISO format. The filename is Fiery_Utilities_Vista32_64.iso Note for Microsoft® Windows XP Users: Windows XP Service Pack 2 is required to install these utility applications on Windows XP operating systems. A security issue has been identified in Microsoft® XML Core Services (MSXML) that could allow an attacker to compromisea Windows-based system and gain control over it. These utilities have been updated to be compatible with this change. Details of the security changes are available at:

http://www.microsoft.com/downloads/details.aspx?FamilyId=dea6a48f-fb00-43f3-a374-3220f9759c2d&displaylang=en

This updated utility package is available for previously-shipped products using Fiery® code bases System 5/5e through System 8/8e. The following is a list of the applications in this package:

Command Workstation 4.6

Impose 2.7

Compose 2.0

HotFolder Windows 2.4

CWPT Windows 3.9

FRS Windows 5.5.1

VDPRM Windows 1.3

Printer Delete Utility These utility applications will be compatible with all flavors of the followingoperating systems:

Windows 2000

Windows XP/2003 (32-bit & 64-bit)

Windows Vista (32-bit & 64-bit) For Vista™ compatibility, EFI® assumes that users are running Windows Vista™ with Vista-supported hardware. These applications will only run as 32-bit emulation mode in 64-bit operating systems. There are no plans to recompile these client applications to run natively in 64-bit mode. Application Notes:

Command WorkStation™: Users should be running CWS 4.5.x or later.

WebTools: Microsoft® has 32-bit and 64-bit Internet Explorer applications packaged into their 64-bit operating systems. For 64-bit environments, WebTools is only supported using 32-bit Internet Explorer. It will not function using 64-bit Internet Explorer.

Impose and Compose: Impose and Compose: For Impose 2.7, full Vista™ compatibility requires Acrobat® 8.1 and Pitstop 7.2. The user will only experience the same level of functionality based on the available features of the Fiery®.

E-mail Port Monitor: EFI® will not provide a Vista™ compliant E-mail Port Monitor application. This application will not operate under Windows Vista™. SPECIAL NOTE : Solution contribution by Bill Ehmke, ESS/SSD

Solution ID

TAUS0703756EN*

Solution Usage

Description

IC-408

Miscellaneous

General security questions regarding Fiery® controllers.

Solution Please see the attached Fiery® Security White Paper.The document answers many general questions andsome of the topics included concern:

security of the printdata

network encryption

anti-virus strategies

port security Note : To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:

http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Gabe Smith, ESS/SSD

Solution ID

TAUS0703818EN*

Solution Usage

Description How to automatically convert A4\A3 paper to U.S. paper sizes.

Solution

To automatically convert A4\A3 paper to U.S. paper sizes perform the following:

 

1. Enter Fiery® Setup.

2. Enter PostScript Setup.

 

3. Change Convert Paper Sizes to A4/A3 => Letter/11x17.

4. Save changes and reboot the Fiery® controller.

SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD

Solution ID

TAUS0800031EN*

Solution Usage

Description Does the IC-408 support the attachment of a PB-501?

Solution The IC-408 does not support the attachment of a PB-501 and there are no plans to support this configuration.Please refer to attached documentation for details. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:

http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Ian Lynch and Ed Bellone, Production Print/SSD

Solution ID

TAUS0800073EN*

Description Support for bizhub PRO C5500/IC-408/PB-501 configuration.

Solution Usage

Solution There are no plans for the bizhub PRO C5500 and the IC-408 to support the PB-501.Please refer to the attached Marketing Bulletin for more detail. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:

http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD

Solution ID

TAUS0800552EN*

Solution Usage

Description How to enable/disable the DETAIL CHECK button on the MFP display, and force printed jobs to printmessages such as "Please load designated Paper in Tray”, “Incorrect paper size”, “Incorrect paper weight”, “To check details, touch [Detail Check]" is indicated”.

Solution

To enable/disable the DETAIL CHECK button on theMFP display (this is done on the controller),perform the following:

1. Browse to the Fiery® controllers viathe TCP/IP address.

2. Launch the Fiery® Web Tools and log in under Administrator, Fiery.1.

3. LaunchConfigure.

4. Select Server.

5. Select Jobs and enable/disable the JOB MISMATCH ACTION IS DETECTED.

6.Select Apply followed by a reboot of the controller. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD

IC-408

Miscellaneous

Solution ID

TAUS0800699EN*

Description Fiery® X3eTY 50_45C-KM /IC-409/ IC-408POST code.

Solution Usage

Solution The following is the POST (Power On Self Test) code list for Fiery® X3eTY 50_45C-KM/IC-409(information from EFI).

Code

Description

CF

Test CMOS R/W functionality.

C0

Early chipset initialization:

-Disable shadow RAM -Disable L2 cache (socket 7 or below) -Program basic chipset registers

C1

Detect memory -Auto-detection of DRAM size, type and ECC. -Auto-detection of L2 cache (socket 7 or below)

C3

Expand compressed BIOS code to DRAM

C5

Call chipset hook to copy BIOS back to E000 & F000 shadow RAM.

01

Expand the Xgroup codes locating in physical address 1000:0

02

Reserved

03

Initial Superio_Early_Init switch.

04

Reserved

05

1.

Blank out screen

2.

Clear CMOS error flag

IC-408

Miscellaneous

06

 

Reserved

07

1.

Clear 8042 interface

2.

Initialize 8042 self-test

08

1.

Test special keyboard controller for Winbond 977 series Super I/O chips.

2.

Enable keyboard interface.

09

 

Reserved

0A

1.

Disable PS/2 mouse interface (optional).

2.

Auto detect ports for keyboard & mouse followed by a port & interface swap (optional).

3.

Reset keyboard for Winbond 977 series Super I/O chips.

0B

 

Reserved

0C

 

Reserved

0D

 

Reserved

0E

Test F000h segment shadow to see whether it is R/W-able or not. If test fails, keep beeping the speaker.

0F

Reserved

10

Auto detect flash type to load appropriate flash R/W codes into the run time area in F000 for ESCD & DMI support.

Code

Description

11

IC-408

Miscellaneous

Reserved

12

Use walking 1’s algorithm to check out interface in CMOS circuitry. Also set real-time clock power status, and then check for override.

13

Reserved

14

Program chipset default values into chipset. Chipset default values are MODBINable by OEM customers.

15

Reserved

16

Initial onboard clock generator if Early_Init_Onboard_Generator is defined. See also POST 26h.

17

Reserved

18

Detect CPU information including brand, SMI type (Cyrix or Intel) and CPU level (586 or 686).

19

Reserved

1A

Reserved

1B

Initial interrupts vector table. If no special specified, all H/W interrupts are directed to SPURIOUS_INT_HDLR & S/W interrupts to SPURIOUS_soft_HDLR.

1C

Reserved

1D

Initial EARLY_PM_INIT switch.

1E

Reserved

1F

Load keyboard matrix (notebook platform)

IC-408

Miscellaneous

20

Reserved

21

HPM initialization (notebook platform)

22

Reserved

23

1.

Check validity of RTC value:

e.g. a value of 5Ah is an invalid value for RTC minute.

2.

Load CMOS settings into BIOS stack. If CMOS checksum fails, use default value instead.

24

Prepare BIOS resource map for PCI & PnP use. If ESCD is valid, take into consideration of the ESCD’s legacy information.

25

Early PCI Initialization:

-Enumerate PCI bus number. -Assign memory & I/O resource -Search for a valid VGA device & VGA BIOS, and put it into C000:0

26

1.

If Early_Init_Onboard_Generator is not defined Onboard clock generator initialization. Disable respective clock resource to empty PCI & DIMM

slots.

2.

Init onboard PWM

3.

Init onboard H/W monitor devices

27

Initialize INT 09 buffer

28

 

Reserved

29

1.

Program CPU internal MTRR (P6 & PII) for 0-640K memory address.

2.

Initialize the APIC for Pentium class CPU.

3.

Program early chipset according to CMOS setup.

Example:

onboard IDE controller.

4. Measure CPU speed.

2A

Reserved

2B

Invoke Video BIOS

2C

IC-408

Miscellaneous

Reserved

Code

Description

2D

1. Initialize double-byte language font (Optional)

2. Put information on screen display, including Award title, CPU

type, CPU speed, full screen logo.

2E

Reserved

2F

Reserved

30

Reserved

31

Reserved

32

Reserved

33

Reset keyboard if Early_Reset_KB is defined e.g. Winbond 977 series Super I/O chips. See also POST 63h.

34

Reserved

35

Test DMA Channel 0

36

Reserved

37

Test DMA Channel 1.

38

IC-408

Miscellaneous

Reserved

39

Test DMA page registers.

3A

Reserved

3B

Reserved

3C

Test 8254

3D

Reserved

3E

Test 8259 interrupt mask bits for channel 1.

3F

Reserved

40

Test 8259 interrupt mask bits for channel 2.

41

Reserved

42

Reserved

43

Test 8259 functionality.

44

Reserved

45

Reserved

46

Reserved

47

IC-408

Miscellaneous

Initialize EISA slot

48

 

Reserved

49

1.

Calculate total memory by testing the last double word of each 64K page.

2.

Program write allocation for AMD K5 CPU.

4A

 

Reserved

4B

 

Reserved

4C

 

Reserved

4D

 

Reserved

4E

1.

Program MTRR of M1 CPU

2.

Initialize L2 cache for P6 class CPU & program CPU with proper cacheable range.

3.

Initialize the APIC for P6 class CPU.

4.

On MP platform, adjust the cacheable range to smaller one in case the cacheable ranges between each CPU are not identical.

4F

 

Reserved

50

Initialize USB Keyboard & Mouse.

51

Reserved

52

Test all memory (clear all extended memory to 0)

53

Clear password according to H/W jumper (Optional)

54

Reserved

55

IC-408

Miscellaneous

Display number of processors (multi-processor platform)

Code

Description

56

Reserved

57

1. Display PnP logo

2. Early ISA PnP initialization

-Assign CSN to every ISA PnP device.

58

Reserved

59

Initialize the combined Trend Anti-Virus code.

5A

Reserved

5B

(Optional Feature) Show message for entering AWDFLASH.EXE from FDD (optional)

5C

Reserved

5D

1. Initialize Init_Onboard_Super_IO

2. Initialize Init_Onbaord_AUDIO

5E

Reserved

5F

Reserved

60

Okay to enter Setup utility; i.e. not until this POST stage can users enter the CMOS setup utility.

IC-408

Miscellaneous

61

Reserved

62

Reserved

63

Reset keyboard if Early_Reset_KB is not defined.

64

Reserved

65

Initialize PS/2 Mouse

66

Reserved

67

Prepare memory size information for function call:

INT 15h ax=E820h

68

Reserved

69

Turn on L2 cache

6A

Reserved

6B

Program chipset registers according to items described in Setup & Auto-configuration table.

6C

Reserved

6D

1. Assign resources to all ISA PnP devices.

2. Auto assign ports to onboard COM ports if the corresponding item in Setup is set to “AUTO”.

6E

Reserved

6F

IC-408

Miscellaneous

1. Initialize floppy controller

2. Set up floppy related fields in 40:hardware.

70

Reserved

71

Reserved

72

Reserved

73

Reserved

74

Reserved

75

Detect & install all IDE devices: HDD, LS120, ZIP, CDROM.

76

(Optional Feature) Enter AWDFLASH.EXE if:

-AWDFLASH.EXE is found in floppy drive. -ALT+F2 is pressed.

77

Detect serial ports & parallel ports.

78

Reserved

79

Reserved

7A

Detect & install co-processor

Code

Description

7B

IC-408

Miscellaneous

Reserved

7C

Init HDD write protect.

7D

Reserved

7E

Reserved

7F

Switch back to text mode if full screen logo is supported. -If errors occur, report errors & wait for keys -If no errors occur or F1 key is pressed to continue:

Clear EPA or customization logo.

80

Reserved

81

Reserved

82

1.

Call chipset power management hook.

2.

Recover the text fond used by EPA logo (not for full screen logo)

3.

If password is set, ask for password.

83

Save all data in stack back to CMOS

84

Initialize ISA PnP boot devices

85

1.

USB final Initialization

2.

Switch screen back to text mode

86

Reserved

87

NET PC: Build SYSID Structure.

88

Reserved

IC-408

Miscellaneous

89

1.

Assign IRQs to PCI devices

2.

Set up ACPI table at top of the memory.

8A

Reserved

8B

1.

Invoke all ISA adapter ROMs

2.

Invoke all PCI ROMs (except VGA)

8C

Reserved

8D

1. Enable/Disable Parity Check according to CMOS setup

2. APM Initialization

8E

Reserved

8F

Clear noise of IRQs

90

Reserved

91

Reserved

92

Reserved

93

Read HDD boot sector information for Trend Anti-Virus code

94

1.

Enable L2 cache

2.

Program Daylight Saving

3.

Program boot up speed

4.

Chipset final initialization.

5.

Power management final initialization

6.

Clear screen & display summary table

7.

Program K6 write allocation

8.

Program P6 class write combining

95

IC-408

Miscellaneous

Update keyboard LED & typematic rate

96

1.

Build MP table

2.

Build & update ESCD

3.

Set CMOS century to 20h or 19h

4.

Load CMOS time into DOS timer tick

5.

Build MSIRQ routing table.

FF

Boot attempt (INT 19h)

SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

Solution ID

TAUS0800742EN*

Solution Usage

Description How to enable FTP Publishing Services on Microsoft® Windows XP Pro/Windows 2000/Windows 2000 Server/Windows 2003 Server.

Solution Please have the Network Administrator perform the setup procedures mentioned in the attached document. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . Note : I386 files may be required. The instructions are for Microsoft® Windows XP Pro/Windows 2000/Windows 2000 Server/Windows 2003 Server. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

Solution ID

TAUS0800767EN*

Description How to perform a calibration with ColorCal or ES-1000.

Solution

Steps to reproduce using ColorCal :

Solution Usage

1.

Run ColorWise Pro Tools® and login to the Fiery®; then click Calibrator.

2.

Select the following:

a.

Measurement Method = Color Cal

b.

Print Settings => Calibration Set => Media = Normal

3.

Print Measurement Page. Place on the MFP glass with grayscale strip.

4.

Click "Measure".

5.

Select "Yes" for Scanner Calibration and follow the instructions.

6.

After successful scanner calibration, click "Measure" and follow the instructions to completion.

7.

After successful measurement process, print comparison page.

8.

Click "Apply".

9.

Click Done to close Calibration.

Steps to reproduce using an ES-1000 :

1.

Run ColorWise Pro Tools® and login to the Fiery®; then click Calibrator.

2.

Select the following:

a.

Measurement Method = ES-1000

b.

Print Settings => Calibration Set => Media = Normal

3.

Print Measurement Page. Place on the MFP glass with grayscale strip.

4.

Click "Measure".

5.

Select "Yes" for Scanner Calibration and follow the instructions.

6.

After successful scanner calibration, click "Measure" and follow the instructions to completion.

7.

After successful measurement process, print comparison page.

8.

Click "Apply".

9.

Click Done to close Calibration.

Note : Please see attachment for further details. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .

SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

Solution ID

TAUS0800854EN*

Description IC-408 setup guide for connectivity to MicroPress® 7.5.0.1 system.

Solution Usage

IC-408

Miscellaneous

Solution See attached documentation. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:

http://www.adobe.com/products/acrobat/readstep2.html . Note : Three patches are required for the IC-408 version 1.1 code for MicroPress®. These patches must be loaded in order.

Patch 1 - 015k.ps Patch 2 - 015n.ps Patch 3 - 015o.ps These patches (Micropress-patch.zip) areavailable via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Please seeattached patch files (foraccessibility incase the Download Selector cannot be accessed). SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD

Solution ID

TAUS0800890EN*

Description ow to use Fiery® Pantone© color matching.

Solution

Solution Usage

To use Fiery® Pantone© color matching follow this workflow:

1. Print the Fiery® Pantone© color charts.

2. Match the desired color to one of the patches on this chart.

3. Enter the number for the selected patch on this chart into the application as the Pantone© color.

SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD

Solution ID

TAUS0800892EN*

Solution Usage

Description "Fiery® Command WorkStation™ License Verification Error" message when attempting to preview a job in the hold queue.

Solution CAUSE: Job is not processed in the hold queue.

SOLUTION: Follow these procedures to preview a job:

1. In Command WorkStation™ select the document in the Hold queue to be previewed.

2. Select Process and Hold button or right-mouse-click and select Process and Hold.

3. When the job is processed select it and select Preview.

SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD

Solution ID

TAUS0800934EN*

Solution Usage

Description Batch printing does not output in correct order. Jobs do not output in the order sent (first in, first out). Jobs output in file size order (smallest to largest).

Solution CAUSE:This is correct operation. Job flow is designed to process and output smallest jobs first in order to optimize processing speed and memory allocation.

SOLUTION:At this time there is no workaround. Please fill out attachedProduct Change Request,save file,create a problem ticket via web submission or call

into the SSD Hotline andattach completed Product Change Request

to the ticket for escalation to Marketing for review.

Note : To view the document(s), Microsoft® Word® or Word® Viewer must be installed. Word® Viewer 2003 (11.7MB) can be obtained free from

Microsoft® at the following URL; http://www.microsoft.com/downloads/details.aspx?DisplayLang=en&FamilyID=95e24c87-8732-48d5-8689-ab826e7b8fdf . SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

Solution ID

TAUS0800946EN*

Description How to find/display a MAC address.

Solution Usage

Solution The attached procedures are for Microsoft® Windows 98/NT/2000/2003/XP and DOS/Microsoft® Windows 3.11/Microsoft® Windows for Workgroups. Note : Please see attachment for instructions. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

IC-408

Miscellaneous

Solution ID

TAUS0801040EN*

Solution Usage

Description How to find/display the MAC address in a Macintosh® OS X environment (versions 10.1, 10.2, 10.3, 10.4, 10.5).

Solution Please perform the procedures mentioned in the attached documentation. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

Solution ID

TAUS0801045EN*

Description How to check Java version on a Macintosh® OS 10.X.

Solution To check Java version on a Macintosh® OS 10.X:

Solution Usage

Open a Finder window=> select the base HD=> select Applications=> select Utilities=> select Java.All installed versions of Java will be listed. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

Solution ID

TAUS0801095EN*

Solution Usage

Description Is the memory upgrade patch required with IC-408 version 1.1 system code.

Solution The memory upgrade patch is no longert required with IC-408 version 1.1 system code. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD

Solution ID

TAUS0801096EN*

Solution Usage

Description Minimumversion firmware required for the IC-408 version 1.1 system code.

Solution The bizhub PRO C6500 version 30 is the minimum version firmware required to support IC-408 version 1.1 system code. Please refer to the attached ReadMe file for details. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:

http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD

Solution ID

TAUS0801104EN*

Solution Usage

Description Is PCL printing supported with the IC-408 version 1.1 system software?

Solution PCL printing is supported with the IC-408 version 1.1 system software. The PCL6 print driver is located on the User Software DVD. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD

Solution ID

TAUS0801240EN*

Solution Usage

Description Why the controller does not boot fully after updating to version 1.1 system code. Controller will indicate "FF" for an extended amount of time after initial reboot.

Solution This is correct operation. After initial reboot the controller will take 60 minutes to finish writing new system code and complete boot. After this amount of time the controller will indicate "00" onthe LED and controller will be recognized by main body. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

IC-408

Miscellaneous

Solution ID

TAUS0801242EN*

Description How to retrieve Color Profiler Suite - EAC activation code.

Solution Usage

Solution To retrievethe activation codeE- mail EFI at: ProfilerEnabler@efi.com .Include the ES-1000 serialnumber andthe reason for needing the code.EFI will reply with a PDF that shows the activation code.

SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

Solution ID

TAUS0801249EN*

Solution Usage

Description How to print to the HOLD queue. "Print Queue Action" selection not available in driver after updating system code.

Solution "Print Queue Action" menu is no longer in same location as early version of system code drivers.To set Print Queue Action:

File=> Print=> Properties=> Job Info tab=> Scroll down=> Option is now located at bottom of window. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

Solution ID

TAUS0801310EN*

Solution Usage

Description Are version 2 ICC profiles from 1.0a system code patch 1-UP600 included in 1.1 code?

Solution The version 2 ICC profiles contained in patch 1-UP600 for version 1.0a (for example Fiery® 65C-KM Coated G v2.icc) are included in the software for newly ordered Fiery® systems but not included in the downloaded or ordered system code update software. To obtain these profiles, install the attached 1-VNT51 patch.The patch is alsoavailable via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

Solution ID

TAUS0801374EN*

Description Can users be added for User authentication to the IC-408 using the web browser?

Solution Usage

Solution The IC-408 Fiery® controller does not support the addition of any users for user authentication via the web browser. The PageScope applications do not support this functionality with the IC-408 either. Users can only be added via the operation panel. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD

Solution ID

TAUS0801422EN*

Solution Usage

Description Can the scan to E-mail port number be changed?

Solution The scan to E-mail port number cannot be changed. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD

Solution ID

TAUS0801706EN*

Solution Usage

Description Paper Test requirements.

Solution

1. For initial test the dealer/branch must supply 1000 sheets of the media paper. Once the paper is received the Ticket is escalated toESS.

2. If the initial test does not have any issues then a second test can be done. The dealer/branch must supply enough media to cover 1/3 of a PM cycle. There

is a charge involved to cover labor and supplies. The dealer/branch will be notified byESS before the test to communicate the charges. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

IC-408

Miscellaneous

IC-408

Software/Driver related

Solution ID

TAUS0800149EN*

Solution Usage

8

Description

Job Properties cannot be viewed within the OS10.4 or 10.5 version of Command WorkStation™. This occurs on both an Intel® and Power PC® version of the

Macintosh®.

Solution CAUSE: Java update version 6 was installed during an OS update. Java update version 6 is incompatible with the current version of Command WorkStation™, Macintosh® Edition (CWSME).

SOLUTION: An updated version of Command WorkStation™ and its associated utilities has been made available for download. The updated version is 1.5.0f25 for Command WorkStation™ and 3.8.0.22 for ColorWise® Pro Tools. To resolve the issue, follow these instructions:

1.Remove the previous version of CWSME. 2.Decompress the Mac_User_SW_CWSME_1_5_0f25.zip file tothe desktop. 3.In the OSX folder, double-click on the CWSME installer. Ifnot logged in as the administrator, Macintosh® OSX will requirethat a root password is entered. Follow the installer dialog by entering the appropriate responses for user agreement and installation. Installed CWSME version is 1.5.0f25 andinstalled ColorWise® Pro Tools, Macintosh® Edition (CWPTME) version is 3.8.0.22. SPECIAL NOTE : Solution contribution by Bill Ehmke, ESS/SSD andIan Lynch, Production Print/SSD

Solution ID

TAUS0629424EN*

Solution Usage

3

Description Unable to staple and/or duplex all sheets from Microsoft® Excel with print "Entire Workbook' option selected.

Solution CAUSE: The staple and duplex selections are only being applied to the first sheet of the Workbook. This issue is with Microsoft® Excel and not related to the print drivers. Note : See attached Microsoft® Knowledge Base Articles - 166274, 169033, 214383. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .

SOLUTION: The selections for duplex and stapling must be made to each sheet. The selections can made via Pagesetup for each sheet, then selected to print the "Entire Workbook" from the "Print Dialog" window. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD

Solution ID

TAUS0638837EN*

Solution Usage

2

Description "Spooler subsystem app has encountered a problem and needs to close" message following installation of the PCL driver on a Microsoft® Windows XP workstation with a small inkjet printer connected via a parallel connection.

Solution CAUSE: A third-party printer driver or a third-party service prevents adding printers, or the third-party printer driver or third-party service affects the functionality of a newly installed printer. Note : As an example, this issue may occur if the Lexmark® print service (LexBce Server service) is installed and is running on the computer before another printer is added.

SOLUTION: To resolve this issue, follow these steps:

1.

If the Lexmark® print service is installed on your computer, turn off the LexBce Server service. To do this:

a.

Click Start, right-click My Computer, and then click Manage.

b.

Expand Services and Applications, and then click Services.

c.

In the right pane, right-click LexBce Server, and then click Properties.

d.

On the General tab, in the Startup type list, click Disabled.

e.

Under Service status, click Stop, and then click OK.

f.

Right-click the Print Spooler service, and then click Start (if it is stopped).

g.

Quit Computer Management.

2.

Test whether the issue is resolved. If the issue is resolved, the remaining steps are not required. If the issue is not resolved, go to step 3, and then follow

the remaining steps.

3. Start the computer in Safe Mode. For additional information about how to start the computer in Safe Mode, click Start, click Help and Support, type safe

mode in the Search box, press the ENTER key, and then click the Start Windows in Safe Mode topic.

4. Start Microsoft® Windows Explorer, then delete all the files and the folders in the following where C: is the drive that Windows XP is installed:

C:\Windows\System32\Spool\Printers

C:\Windows\System32\Spool\Drivers\w32x86

5. Start Registry Editor . To do this, click Start, click Run, type regedit in the Open box, and then click OK.

WARNING : If Registry Editor is used incorrectly, serious problems may occur that require reinstallation of the operating system. Microsoft® cannot guarantee that problems can be solved that result from using Registry Editor incorrectly. Use Registry Editor with extreme caution.

6. Locate and expand the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86 View the list of subkeys. There should only be the following subkeys:

Drivers

Print Processors

7. If there are any subkeys other than the subkeys that are listed in step 6, follow these steps:

a. On the File menu, click Export .

IC-408

Software/Driver related

b. In the File Name box, type a descriptive name for this key, and then click Save - for example, type WindowsNTx86regkey. Use this backup of the

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86 registry key to restore the key if any problems occur

after completing this procedure. c. Delete all the subkeys other than the subkeys that are listed in step 6. To do this, right-click each subkey that is not on the list, and then click Delete. Click Yes when prompted to confirm the deletion.

8. Locate and then expand the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers The registry entries for the printer drivers that are installed on the computer are stored in the Version-x subkey or subkeys, where x is a number (typically 2 or

3).

9.

Expand the Version-x subkey or subkeys, and then delete the printer driver entries. To do this, right-click each printer driver subkey, and then click Delete.

Click Yes when prompted to confirm the deletion.

10. Locate and then expand the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors View the list of subkeys. There should only be the following subkeys for the default print monitors:

BJ Language Monitor Local Port PJL Language Monitor Standard TCP/IP Port USB Monitor

11. If there are any subkeys other than the subkeys that are listed in step 10, follow these steps:

a. On the File menu, click Export.

b. In the File Name box, type a descriptive name for this key - for example, type MonitorsRegkey, and then click Save. Use this backup of the

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors registry key to restore the key iif any problems occur after completing this

procedure.

c.

Delete all the subkeys other than the subkeys that are listed in step 10.

11.

To do this, right-click each subkey that is not on the list, and then click Delete. Click Yes when prompted to confirm the deletion.

12.

If a local printer is attached, disconnect the printer cable from the computer and then restart the computer.

13.

Verify that the Print Spooler service is running. To do this, follow these steps:

a.

Click Start, right-click My Computer, and then click Manage.

b.

Expand Services and Applications, and then click Services.

c.

In the right pane, right-click the Print Spooler service, and then click Start (if it is stopped).

d.

Quit Computer Management.

14.

Reconnect the printer cable to the computer, add the printer and try to print a test page. To add the printer, follow these steps:

a.

Click Start, and then click Printers and Faxes.

b.

Click Add a printer. The Add Printer Wizard starts.

c.

Follow the instructions in the Add Printer Wizard to install the printer.

Notes :

-- For additional information about how to manually remove printer drivers, refer to the attached documentation. -- For additional information about how to troubleshoot printing problems in Windows XP, refer to article numbers 314085 and 308028 in the Microsoft® Knowledge Base. -- To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:

http://www.adobe.com/products/acrobat/readstep2.html

Solution ID

TAUS0703546EN*

Solution Usage

2

Description Printing from any driver using an Adobe® CS3 Suite application is very slow. The print job maycomplete quickly, but the application indicates that it is still printing for a long period after the actual completion. The application is unavailable to perform any other tasks during this period.

Solution CAUSE: A compatibility issue between a native Intel® application, like Adobe® CS3 Suite applications and the Intel® versionMacintosh® OS 10.4x.

SOLUTION: The best workaround for this issue is to hide the Macintosh® DOCK. The problem appears to be related to how the application interacts with the DOCK while it is visible. Auto-hiding theDOCK through preferences will correct this printing deficiency. Adobe® and Apple® have not officially acknowledged this problem, even though it affects printing using any print driver. SPECIAL NOTE : Solution contribution by Bill Ehmke, ESS/SSD

Solution ID

TAUS0703287EN*

Solution Usage

1

Description Cannot print a tri-fold document from the IC-408 PostScript driver. The print job gets to the IC-408 and stops.

Solution CAUSE: Incorrect settings.

SOLUTION: To resolve:

1. In Publisher go to File=> Page setup=> Printer and Paper=> select your printer=> set paper size to 8.5x11S (this may not be necessary).

2. Now print job to the hold queue or go into File print=> Printing prefrences=> Job info tab=> scroll downand set printer queue action to "process and

hold".

3. Print the job.

4. In Command WorkStation™select Job=> open Job properties=> Basic tab=> change paper size to 8.5x11s and select the tray that has stock

loaded.

IC-408

Software/Driver related

5. Under Finishing tab, select multi-trifold in from Folding options.

6. Print thejob.

SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

Solution ID

TAUS0703622EN*

Solution Usage

1

Description When printing from multiple worksheets in Microsoft® Office Excel through an IC-408 or an IC-303 using short edge fed paper (8.5x11S, 8.5x14, 11x17…) set to staple in any position, the first sheet will will output correctly but the second sheet will jam in the finisher. This happens with the FS-503/FS-520/FS-607. If job is viewed in Command WorkStation™ thestapling option is not set.

Solution CAUSE: The first sheet will follow correct paper path through finisher and stops in stacker waiting for other sheets in the set. After the first sheet there is a 3 second pause before sheets 2 through 5 begin printing. Sheet2 does not follow correct path and attempts to bypass stapler section and output to Main tray where it jams against conveyance section which is still set in the position for stapled sets.

SOLUTION: Select File=> Print=> Select Entire workbook radio button=> Select Properties=> Under "Basic" tab select paper size=> Under "Job Info" tab scroll down and select "Print Queue Action" to "Process and Hold"=> Click "OK" twice=> Open Command WorkStation™=> Right Click on desired job and select "Properties"=> Under "Layout" tab set "Scaling" to 100=> under "Finishing" tab select desired stapling option=> Click "Print". Please see attacheddocumentation for Screen Capture walkthrough. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:

http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

Solution ID

TAUS0800544EN*

Solution Usage

1

Description Only the first worksheet of a workbook is duplexed when printing from Microsoft® Excel.

 

Solution CAUSE:Microsoft® Excel prints each worksheet as a seperate print job; this is a limitation on Excel.

SOLUTION: To print the entire Microsoft® Excel workbook duplexed, follow this workaround:

1.

In Microsoft® Excel select the first worksheet.

2.Select File.

3. SelectPrint.

4. Select Properties.

5. In the print driver select Duplex.

 

6. Select OK.

7. Select Cancel in the print dialog box.

 

Repeatsteps 1-7 for each worksheet in the workbook.

8. Select File.

9. Select Print.

10. Select Entire Workbook.

 

11. Select OK.

SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD

 

Solution ID

TAUS0702626EN*

Solution Usage

Description Problems printing from Quark© 7.01/7.02 (Macintosh® OSX). Print jobs using Quark© Xpress 7.01 or 7.02 will not print to any Fiery® controller. Printing out of other applications on the same Macintosh® unitis OK. Quark© 7.0 from the same Macintosh® presents no problem printing.

Solution CAUSE: The OSX CUPS filter requires updating.

SOLUTION: Please download the installer fromthe EFIweb site, then install it inthe Macintosh®.

http://services.efi.com/support/drivers/download1.asp?oem=efi

Notes :

1.Please go to the above web site, then select "OSX CUPS Filter FIX - x.x.xxxx" in the pull-down menu. Filename: CUPS_Installer.hqx This installer simply updates the CUPS filter to resolve the Quark© issue. 2.For controllers that receive Intel® Macintosh® drivers, this file will provide the same fix for Quark© 7.01 as provided with the Intel® Macintosh® drivers. SPECIAL NOTE : Solution contribution by KMBT (Japan).

IC-408

Software/Driver related

Solution ID

TAUS0703154EN*

Description Unable access various print driver functions from Adobe® PageMaker 7.0.

Solution Usage

Solution CAUSE: PageMaker uses just the PPD file from the printer for selecting print driver options. Only PPD features will be available in the driver PPD.

SOLUTION: There is a workaround for this issue that will allow access to all print driver features. This is only for Microsoft® Windows-based systems.

1. Rename the PPD4 folder to anything other than PPD4.

2. Launch PageMaker and open the document. When selecting "Print" from the file menu, an error will occur which reads: "Output may not look as expected.

No valid PPD files were found. Check the PPD4 directory in USENGLSH". Ignore this error and press Continue. If the desired driver is not the default driver, select it. This error will occur again. Press continue if the error comes up.

3. Press the "Setup" button. This will launch the normal GUI interface of the Fiery® driver. Make any driver selection that would normally be selectable from

any application. This also includes being able to select features that were not part of the PPD file (i.e., Secure Print, User ID, etc.). Note : The PPDs for all printers installed are stored in the PPD4 folder in PageMaker. When printing to another installed printer PageMaker will not be able to locate the PPD, and the PPD4 folder will have be renamed back to PPD.

4. This workaround is only to access features available in the Windows-basedDLL driverwhich are not available in the PPD. If these features are required

regularly, and more than one printer is used, it would be better to use another application such as Adobe® InDesign. SPECIAL NOTE : Solution contribution by Craig Blyther, ESS/SSD

Solution ID

TAUS0703634EN*

Solution Usage

Description Macintosh® O/S 10.4 is "crashing" several applications when selecting the printer and when sending the print job.

Solution CAUSE:Plug-ins from previous models ("konicacover", "konicafinisher" and "konicasetup) arein the library folder.

SOLUTION: Remove"konicacover", "konicafinisher" and "konicasetup from the Library on the Macintosh® system. SPECIAL NOTE :Solution contribution by Mark D'Attilio, Production Print/SSD

Solution ID

TAUS0703697EN*

Solution Usage

Description "Access Denied" error message when trying to load patches via a Remote Desktop connection.

Solution CAUSE: Incorrect configuration.

SOLUTION: At the PC, copy the patch files that will be installed to a flash drive. Remove the flash drive from the PC and access the Fiery® viaa Remote Desktop connection. Plug the flash drive back into the PC.Remote Desktopshould now see the flash drive. Unpack the patch files and install them onto the Fiery®. SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD

Solution ID

TAUS0703811EN*

Solution Usage

Description Unable to print 11x17 booklets using Microsoft® Office Word. Thedocument prints on 8.5x11 with booklet impositionwhen properties specifiedare 11x 17 with booklet imposition and finishing.

Solution CAUSE: Incorrect setup.

SOLUTION:Set up all imposition and finishing options under the Properties tab of the driver. At the main driver screen change [Scale to paper size:] from None to Tabloid (see attached). Note : To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:

http://www.adobe.com/products/acrobat/readstep2.html

SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD

Solution ID

TAUS0800480EN*

Description Internal error -5 when printing with finishing features from Adobe® Acrobat® 8.

Solution CAUSE: Additional PostScript setting is necessary.

Solution Usage

SOLUTION: From Adobe®, click File, Print, Advanced, and use the drop down arrow under the Font and Resource Policy. Set the Font and Resource Policy

IC-408

Software/Driver related

to Send for Each Page. Note : Changing the Print method to Language Level 2 will also resolve the problem.

Solution ID

TAUS0800601EN*

Solution Usage

Description When printing from Microsoft® Office Excel using authentication and printng several spreadsheets within the same document, the authentication dialog box pops up for each spreadsheet page.

Solution CAUSE: Improper selection in the print driver.

SOLUTION: Select PRINT ENTIRE WORKGROUP in the application dialog box. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD

Solution ID

TAUS0801358EN*

Solution Usage

Description Unable to load version 1.1 system code on the IC-408. A socket connection error occurs at the PC.

Solution CAUSE: Microsoft® Windows Vista™ OS is being used to run the system software DVD.

SOLUTION: Microsoft® Windows Vista™ is not supported at this time. Microsoft® Windows XP and Microsoft® Windows 2000 are supported operating systems. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD

Solution ID

TAUS0801417EN*

Solution Usage

Description WebDownloader is not listed in WebTools.

Solution CAUSE: When configuring WebTools, WebDownloader was unchecked causing it not to be displayed in WebTools.

SOLUTION: Perform the following procedure:

1. Enter WebTools.

2. Select Configure.

3. Select WebDownloader.

4. Select Done.

5. Enter WebTools and WebDownloader should be listed.

 

SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD

Solution ID

TAUS0801685EN*

Solution Usage

Description Unable to create and use Fiery® FreeForm from the driver.

Solution CAUSE: The PCL driver is being used which does not support Fiery® FreeForm.

SOLUTION: Install the PostScript driver if it is not already installed and use it for any Fiery® FreeForm jobs. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD

IC-408

Warm-up, wrong display, incorrect operation, lock-up