Client Questionnaire Emil J.

Vega

1. How did you hear about our services and/or products? Please select one, or more if
applicable.

Newspaper
Friend Website Magazine Ad
Previous Experience

Word of Mouth Web Master Link Other: _____________________

2. Why did you select our services over the competition? Please explain.

________________________________________________________________________

________________________________________________________________________

3. What did you consider we do better than our competitors that resulted in us being
selected for your project?

________________________________________________________________________

________________________________________________________________________

4. The assistance available throughout the entire process (before, during and after) was
paramount to the success of the project and business relationship.

Strongly Agree
Agree
Undecided
Disagree
Strongly Disagree

5. Please rate the following categories related to your experience with us:

5a. All communication was effective and conducive towards your goals.

Strongly Agree
Agree

Undecided
Disagree
Strongly Disagree

5b. Information was relevant and productive.

Strongly Agree
Agree

Undecided
Disagree
Strongly Disagree

5c. The designer was professional and courteous.

Strongly Agree
Agree

Undecided
Disagree
Strongly Disagree

Copyright © 2009 Emil J. Vega. All rights reserved. The logo is the property of Schism Media Arts Studios.
Client Questionnaire Emil J. Vega

5d. The designer was knowledgeable and resourceful.

Strongly Agree
Agree

Undecided
Disagree
Strongly Disagree

5e. The project was completed within the assigned budget.

Strongly Agree
Agree

Undecided
Disagree
Strongly Disagree

6. The project was completed within the allotted time.

Strongly Agree
Agree

Undecided
Disagree
Strongly Disagree

7. How would you rate your overall experience with us?

Excellent
Good
Average
Fair
Poor
N/A

8. How would you rate the final product or service you received?

Excellent
Good
Average
Fair
Poor
N/A

9. All necessary resources such as computers, software and material were readily
available and appropriate for your project, thus reducing loss in production time.

Strongly Agree
Agree

Undecided
Disagree
Strongly Disagree

10. What other services and or products that we offer interest you or have you considered
acquiring from our competitors?

Animation
Web Design
Cinematography
Film Editing

Presentations Animated Banners

Music Videos
Simulations

Learning Objects
Project Management
3D Modeling
Business

Planning
Other
Please explain _________________________________

11. After your experience with us, would you refer us to someone you know?

Yes
No

Copyright © 2009 Emil J. Vega. All rights reserved. The logo is the property of Schism Media Arts Studios.
Client Questionnaire Emil J. Vega

Who would you recommend?

Name

_________________

_________________

_________________

Contact information

_________________

_________________

_________________

12. All services provided to you post-production have enabled your company to adjust to
the new product (s) and or service (s) rendered.

Strongly Agree
Agree

Undecided
Disagree
Strongly Disagree

13. How can we improve any aspect of our company, services and products?

________________________________________________________________________

________________________________________________________________________

Additional comments

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

Date of survey: ___/___/_____

Completed by: _______________________

Copyright © 2009 Emil J. Vega. All rights reserved. The logo is the property of Schism Media Arts Studios.
Client Questionnaire Emil J. Vega

References

ADR Services, Inc. (2007). Customer Service Questionnaire. Retrieved November 3,

2009, from

http://www.adrservices.org/pdf/Customer%20Service%20Questionnaire.pdf

Facilities Services. (2002). Customer Quality Service Questionnaire.

Retrieved November 3, 2009, from

http://facilities.csusb.edu/PDF/Key%20Issuance%20Survey%202008.pdf

Polaris Marketing Research, Inc. (2009). Sample Customer Satisfaction Survey.

Retrieved November 3, 2009, from

http://www.polarismr.com/surveys_customersat.html

United States Bankruptcy Court. (n.d). Customer Service Questionnaire Web Version.

Retrieved November 3, 2009, from http://www.innb.uscourts.gov/pdfs/survey.pdf

University of Cape Town. (2009). Evaluation questionnaire. Retrieved November 3,

2009, from http://www.uct.ac.za/services/disability/evaluation/

Copyright © 2009 Emil J. Vega. All rights reserved. The logo is the property of Schism Media Arts Studios.