TERRI JENNINGS

6161 W. McDowell Road, Phoenix, AZ 85035 (302)898-5448

Email: jennings1111@hotmail.com

OBJECTIVE
Work in a dynamic accounting environment to stretch abilities, expand knowledge,
pursue new challenges, and bring greater returns to employers.

SUMMARY
An accounting support representative with significant experience in monetary and
non monetary adjustments to customer accounts based on established guidelines.
Responsible for research of outstanding items, perform daily settlements and
reconcile high volume balance sheets reducing monetary operating losses and
increasing recovery efforts.

EXPERIENCE

Collins & Potter Mortgage & Financial Services, Inc. Wilmington, DE 2006 - 2007
Administrative Assistant to Loan Processors
• Requested and processed supporting documentation to complete residential loan
process servicing, provided internal and external customer service via phone, fax ,
mail, email, or walk in assistance, created and typed correspondence, purchased
office supplies and maintained inventory.

BANK of AMERICA, Newark, DE (purchased MBNA America) 2005-2006

Return Resolution Services
Task Force Project Specialist
• Processed Merchant Description Errors, Updated (reaged) customer payment
history, and researched customer correspondence via Adhoc to ensure integrated
with internal account information.

Deposit Services
Floater/Lead Operations Representative
• Manual Check reconcilement and verification for accurate and timely settlement,
Automated Clearing House (ACH) process improvements, procedure updates,
verify daily production, researched and processed Stale-date checks to be
reissued/ re-credited to account or escheated.

MBNA AMERICA, Newark, DE 1996 - 2005

Deposit Services,
Compliance Representative
• Processed Regulation D Money Market Deposit Accounts (MMDA) excess
activity report and Regulation E electronic transfer customer disputes.

Automated Clearing-House Representative

• Translated , balanced, and settled daily Automated Clearing House (ACH) reject
 reports. Processed file maintenance, notice of change, manual post, notice of
reclamations and posted general ledger entries.

Miscellaneous Research/Check Services Representative

• Researched and resolved entry adjustments on encoding errors, mis-post, double-
post, interest calculations, customer correspondence inquiries, posted on-line
reversals and general ledger entries.

Deposit Accounting,
Customer Advocate/Check Services Representative
• Manually processed return in-clearing, return deposit, and stop payment checks.
Reviewed $10k and over items for signature verification and fraudulent activity,
posted general ledger entries, balanced & settled daily check reports.

Payment Services,
Data Entry Operator, Transport Check Image Machine Operator,
• Posted credit card payments & operated check image/scan machine

PROFESSIONAL SKILLS

• Excellent Customer Service and organizational skills

• Strong knowledge of basic accounting
• Create and Type correspondence
• Proficient with Microsoft office Word and Excel software
• Ten Key Adders
• Fed-Line (FED Reserve)
• IAAC (Image Archive Access Checks)
• General Leger Posting
• Recon
• Adhoc
• Knowledge of residential loan processing
• Run Credit Reports
• Order Appraisals
• Request Title Information and Payoff Request Documentation
• Verify Employment, Mortgage and Rent Verifications

EDUCATION & PROFESSIONAL DEVELOPMENT

• New Castle County Board of Realtors, Wilmington, DE

Real Estate Pre-licensing Course, June 2006
• Baltimore County Career Development Center, Baltimore, MD
Business Career Training Secretarial Program, March 1994
• Delcite Business School, Chester, PA
Business Management Certificate, March 1985
• Cheyney University Urban Center, Chester, PA
Accounting Course, September 1983