Create FAQs

Students
1. What does it mean when my Create bookshelf says Error loading ookshelf items!"
A# $his is more than likely a browser issue. $ry %learing your browser history or try
swit%hing to a different browser.
&. 'ow do ( reset my )ital Sour%e *assword"
A# +o to htt*#,,online.-italsour%e.%om. Cli%k on forgot *assword! link. submit your
email address. then go to your email and follow the link *ro-ided by )ital Sour%e.
/. What does it mean when my a%%ount states there was an error u*on %reation..!"
A# 0our )ital Sour%e a%%ount has been du*li%ated with the same email address. $his is
issue has to be fi1ed by Create engineering. in whi%h you will re%ei-e an email on%e your
a%%ount issue has been resol-ed.
2. What does it mean when ( get the message. 0ou do not ha-e a li%ense for this book!"
A# 0ou may ha-e used two different email addresses3 one for your Create registration.
and one for your )ital Sour%e registration. (f the )ital Sour%e email does not mat%h that
of the email used to *ur%hase the ebook. it will not allow you to a%%ess the %ontent using
the se%ond email address.
4. 'ow do ( register for Create"
A# +o to htt*#,,%reate.m%graw5hill.%om,sho* %li%k on Sign5(n! and sele%t 6egister 7ow.
Submit all information re8uired with an asterisk 9:;.
<. Where do ( go to a%%ess my Create ebook"
A# +o to htt*#,,%reate.m%graw5hill.%om,sho*. Sign in. then %li%k on =y ookshelf.
>. Where do ( go to get my )ital Sour%e *assword"
A# ?lease see 'ow do ( reset my )ital Sour%e *assword"!
@. Where do ( get my Create a%%ess %ode"
A# $he a%%ess %ode will be *ro-ided by your s%hools bookstore or your instru%tor.
A. Can ( *rint my ebook"
A# 0es. (f -iewing your ebook online. go to your browsers menu bar. sele%t FileB ?rint.
(f downloading the ebook. o*en the ebook in the )ital Sour%e a**li%ation. go to FileB
?rint.
1C. Can ( %hange the font of my ebook"
A# 0ou %an not %hange the font ty*e3 howe-er. you %an %hange the font siDe. $his %an be
done by holding C$6E and F or ?ressing the F11 key and %hanging the Doom *er%entage.
11. Can ( download my Create ebook more than on%e"
A# )ital Sour%e allows you two li%enses for ea%h ebook. $hat means you %an download
ea%h ebook on%e. u* to & %om*uters.
(nstru%tors
1. 'ow %an ( reset my *assword"
A# +o to htt*#,,%reate.m%graw5hill.%om. go to the Sign5in bo1. and %li%k on Forgot
your *assword"!
&. Where %an ( go to a%%ess the %ontent ( %reated"
A# Sign in to your Create a%%ount and Cli%k on the =y ?roGe%ts tab and sele%t the
%ontent you *ersonaliDed.
/. When will my students be able to see my %ontent"
A# Hn%e you ha-e re%ei-ed email %onfirmation that your %ontent is ready to a**ro-e.
you will re-iew the %ontent and then sele%t A**ro-e ?roGe%t. $he %ontent will be
ready for students to *ur%hase at htt*#,,%reate.m%graw5hill.%om,sho*
2. 'ow %an my a%%ount be -alidated"
A# 0ou must %onta%t your Sales 6e*resentati-e to ha-e your a%%ount -alidated.