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Project 2 - Voice Infrastructure (June 1996– October 1996) and CIS Project Implementation
Manager
(October 1996 – June 1997) Project Manager
(Company Name)
June 1996 – June 1997 approx. 3000 hours
As Program Manager, led XXX Voice re-organization involving 35 people in six cities and combining
cultures from two divisions into third organization. The results were three work teams (service center,
voice engineers, and voice system administrators) with realigned functions. Led cross-functional team
from kickoff meeting to pilot deployment of internal service center in less than 11 weeks. Then
performed PDCA on pilot and worked out issues over several months. From results of service center,
worked with functional manager and their teams to realign functions.
(Continue as necessary)