Employees directly supervised: P/T Contract Support Officer (Cleaning) 0.5
1.1 Director of Childrens Services
Assistant Director, CYC
Head of Service
Contract Manager (Cleaning)
P/T Contract Support Officer (Cleaning)
Contract Manager (Cleaning)
Job Purpose
1.1 To co-ordinate and manage the operation of all aspects of the existing externally commissioned Corporate Building Cleaning Contract and any subsequent or future contract in this area. 1.2 To co-ordinate and manage the operation of all aspects of further externally commissioned Facilities Management-related service contracts that may be required to become the responsibility of the incumbent in the future eg: hygiene, pest control.. 1.3 To control the financial and resource management of the contract. 1.4 To manage quality standards and to control contract costs. 1.5 To provide professional and technical advice specific to Facilities Management Services to Council departments, committees and external agencies as approved by the Council.
1.6 To ensure the work is compliant with professional standards, within devolved budgets and meets Service Level Agreements (SLAs) via sound and accountable management systems.
1.7 To lead change and assist in the delivery of excellence in customer service and professional Facilities Management delivery, instilling a culture of continuous improvement.
1.8 To liaise, co-ordinate and represent the service and Council as a champion for customer service. To build a reputation for best in class Facilities Management for customer service within a Local Authority.
Job Description
2.1 To co-ordinate and manage the strategic and operational elements of the contract.
2.2 To manage the financial aspects of the contract.
2.3 To manage the quality standards and specification compliance of the relevant contract.
2.4 To act on behalf the Head of Service in respect of the future development of the contract.
2.5 To actively engage as necessary with both service users and providers on all strategic matters pertaining to the contract.
2.6 To line manage the P/T Contract Support Officer (Cleaning) who is charged with assisting in the day to day operational management of the contract.
2.7 To act as arbitrator in cases of dispute regarding all aspects of the contract.
2.8 To manage the recording of the performance, costs and specification compliance of the contract.
2.9 To undertake any negotiations as directed by, or in conjunction with, the Head of Service relating to future projects, assignments, or significant variations to existing contract.
2.10 To act, with other officers or at the direction of Head of Service, to support the development, implementation and operation of any future contract.
2.11 To produce and deliver clear reports (written and verbal) relating to the contract to a variety of audiences at all levels.
2.12 To manage all variations and ensure that values of same are agreed with both service users and providers. To certify variation and additional works values and to manage the recording of this function.
2.13 To manage, in conjunction with the Section Administration Support Officer, the complete recovery of all outstanding accounts that relate to the delivery of the contract.
2.14 To ensure that all data is captured via CAMSYS for the purposes of premises Health & Safety management and property records.
2.15 To work closely with the Smart FM Team to ensure a joined up approach in the delivery of Facilities-related services.
Selection Criteria
Contract Manager (Cleaning)
Experience of multi-site and multi-contract management within a commercial environment. Experience of line management at an operational level. Experience or knowledge of cleaning-related industry practices. Experience or knowledge of a range of Facilities Management-related industry practices, eg: hygiene, pest control. The proven ability to produce clear written reports. The proven ability to communicate effectively in writing and verbally at all levels. To possess sound IT skills and a good working knowledge of EXCEL spreadsheets. To possess the ability to produce and deliver financial information for both finance and non financial colleagues. The ability to manage a diverse workload that entails both regular and ad hoc elements within specified timescales. To possess good administrative skills and the ability to maintain records in various formats as required. To be able to work to a flexible time pattern in order to suit the needs of the service. This may include both early mornings, ie 6am starts, or evenings as required. Must possess a full current driving licence (car). Demonstrate a commitment to the Councils equal opportunities policy and the ability to understand and implement the policy in relation to the job description.
Competencies and Skills Grade PO2 Managing workload Manages a workload containing a mixture of regular and ad hoc tasks to agreed timescales Management of staff Manages one part time member of staff in the execution of his/her duties and support his/her training and development Innovation and creativity Identifies current and potential areas of opportunity and pursues ideas to develop the service Financial administration Is able to manage financial information and recovery Communications skills Must have excellent verbal & written communications skills. Compiles and disseminates information as required. Use of corporate IT systems Able to utilise corporate systems to solve problems and meet relevant management and information needs Driving Licence Must hold full current UK car driving licence Commercial Industry Experience Must have knowledge of practices employed in the commercial cleaning industry and other Facilities Management-related industries, eg: hygiene, pest control.
Facilities Managers Are Responsible For The Security, Maintenance and Services of Work Facilities To Ensure That They Meet The Needs of The Organisation and Its Employees