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V3.

1 MARCH/APRIL 2014

HOW YOU USE YOUR DATA


DOCUMENT MANAGEMENT

Who is adopting new standards and how are they fitting in

However collected, data improves


performance on all fronts
LEVERAGING CHANGE

If youre going to upgrade, upgrade everything

White Paper: Flatirons Solutions, 2MoRO Solutions, Holocentric Case Study: National Airways Corporation
Vendor Job Card: 2MoRO Solutions PLUS How I see IT, News, Upcoming and Past Webinars, MRO Software Directory

04 NEWS

Theres always a lot going on with Aircraft MRO IT which has to deliver ever more in the age of the connected aircraft.
MRO IT managers can follow developments on www.aircraftit.com/MRO and here in the Aircraft IT MRO e-journal.

Editors comment

18 CASE STUDY: STEPPING UP WITH MRO SOFTWARE

MRO IT is about the latest technologies and solutions


leveraging value from the whole fleet, all the time
The first flight of the Boeing 737 MAX in 2017 will mark a significant aviation milestone. First
flown in 1967, this is no legacy aircraft: the 737 MAX will illustrate that new technology
efficiency and established reliable success are far from mutually exclusive ideas. I mention
this because ability to span several generations of technological enhancement matters in
commercial aviation as it is and as it is likely to become.
Given the high cost of development, it is likely that future new designs will need to adapt
to changing requirements and possibilities over a production cycle spanning many decades.
Also, given the purchase price of new aircraft, owners (airlines and lessors) will want to
apply whatever technologies and processes can best ensure a long and productive life for
their investment. Most of these technologies and processes will be Aircraft IT or use IT for
their effectiveness.
There is an article in this issue from an airline using an engineering upgrade requirement
to leverage a whole lot more IT capability which will serve for many years to come. Theres also an article on the latest
information exchange standards, making documentation more useful and easier to use and, at the same time, better
able to manage engineering, technology and IT changes emerging in future years. Efficient use of aircraft is a key
to business success for airlines; so the article on using data culled from experience to better plan maintenance and
forecast wear offers real value. Finally, an article on leveraging business value from an unavoidable process: compliance
generates lots of useful information; so use it profitably.
As always, youll learn what makes a key software vendor tick plus How Michael Denis sees IT. All wrapped with useful
news and information from your sector.
The Aircraft IT live demonstration webinars allow readers to research the software package most appropriate for their
needs and access past webinars with more focus than ever while, of course, future webinars are open for every reader
who registers.
Technology and IT solutions will continue to amaze us but they will have to be able to benefit existing as well as new
designs and processes to be economically acceptable to the market. At Aircraft IT MRO we aim to keep you up to date
on new ideas as well as the latest developments in established ideas and designs that work.
Aircraft IT MRO: what you need to know about what works in your world.
Ed Haskey
CLICK HERE: Send your feedback and
suggestions to AircraftIT MRO
AircraftIT MRO is published bi-monthly and is an affiliate of Aircraft Commerce
and part of the AviationNextGen Ltd group. The entire contents within this
publication Copyright 2014 AviationNextGen Ltd an independent publication
and not affiliated with any of the IT vendors or suppliers. Content may not be
reproduced without the strict written agreement of the publisher.
The views and opinions expressed in this publication are the views of the
authors and do not necessarily reflect the views or policies of their companies
or of the publisher. The publisher does not guarantee the source, originality,
accuracy, completeness or reliability of any statement, information, data, finding,
interpretation, advice, opinion, or view presented.

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AircraftIT MRO

Publisher/Editor:

E-mail:

Telephone:

Website:
Copy Editor/Contributor:

E-mail:
Magazine Production:

E-mail:

Ed Haskey
ed.haskey@aircraftit.com
+44 1273 454 235
www.aircraftIT.com
John Hancock
john@aircraftit.com
Dean Cook
deancook@magazineproduction.com

Rob Vogel, Senior Manager, National Airways Corporation


When National Airways Corporation (NAC) decided on a system, it had to achieve much more than a simple
engineering upgrade: read how the change was managed.

21 VENDOR JOB CARD: 2MoRO SOLUTIONS

Pierre Dagois reveals the principles and ethos which have made 2MoRO Solutions the success it is today
In this Job Card, Pierre Dagois, Chief Executive Officer of 2MoRO Solutions explains the philosophy and practice on
which 2MoRO has built its IT and business achievements

22 UPCOMING LIVE MRO SOFTWARE DEMONSTRATION WEBINARS

A preview of live MRO software demonstration webinars featuring AD Software on 20th February 2014 and Volartec
on 6th March 2014.

24 WHITE PAPER: EARLY ADOPTERS

David Boyer, VP of Aerospace Operations, and Tim Larson, Global Product Manager at Flatirons Solutions
This final article looks at how organizations in the civil aviation ecosystem are adopting best practices to support
iSpec 2200 and S1000D information exchange standards to accommodate both existing and new-generation fleets.

29 COLUMN: HOW I SEE IT

Michael Denis looks at the predictions for 2014


Who would have thought it? Michael Denis offers his as usually well-informed and succinct predictions for the year
ahead and they include some interesting thought provokers for MRO IT executives.

30 WHITE PAPER: USING DATA TO IMPROVE MRO SCHEDULE MANAGEMENT

A. Ben Zakour, Research and Development Engineer, 2MoRO Solutions


Applying intelligence and real in-service data to maintenance planning and wear/failure forecasting can make MRO
more efficient and more effective.

34 PAST WEBINARS: KNOWLEDGE TRANSFER AND ACCESS FOR INDUSTRY EXPERTS

View Video Recordings of our Past Live MRO Software Demonstration Webinars. See full information and view video
recordings of past Live MRO Software Demos, including: Lufthansa Technik AG, 2MoRO Solutions, AeroSoft Systems,
Aircraft Data Systems (ADS).

36 WHITE PAPER: STRONGER WHEN TACKLED TOGETHER

Geoff Zuber, Director, Holocentric


Its all too easy to see regulatory compliance as a burden on the business when, in fact it can be leveraged and
arranged to deliver a range of real business benefits.

38 EVENT PREVIEW: AIRLINE & AEROSPACE MRO AND OPERATIONS IT CONFERENCE


43 MRO SOFTWARE DIRECTORY

A detailed look at the worlds leading MRO IT systems.

4 | NEWS | AIRCRAFT IT MRO | MARCH/APRIL 2014

New helicopter engineering clients for 2MoROs Aero One while


Aero-Webb gains much sought-after SAP certification

AERO ONE (BY 2MoRO SOLUTIONS) HAS BEEN CHOSEN BY


EUROCOPTER MALAYSIA FOR THE MANAGEMENT OF THE PART
145 ACTIVITIES

2MoRO was proud to announce that after a competition and proof of


concept, in early December 2013 EUROCOPTER Malaysia signed for Aero One
to complete its Information System and manage its Part 145 business. Aero
One will complete SAP Business One, the world proven ERP for small and
medium size companies so as to offer to EUROCOPTER Malaysia one unique
information system to manage all its activities.
This choice demonstrates once again the relevance of the solution SAP
Business One + Aero One to meet the needs of subsidiaries of large groups
or small and medium-sized aircraft operators or repair centers. Indeed, these
companies are looking for an easy-to-use information system to establish and
maintain. They want to avoid having to manage data consistency between
financial systems, inventory system, maintenance system, billing system,
flight operations system... all these features are now possible in a single
system based on a single database. This greatly facilitates the management
of the company that can rely on reports and dashboards based on reliable,
comprehensive and accurate data.
Available today in five languages (English, Spanish, Russian, French and
Portuguese) and already operated in more than 15 countries, Aero One is
delivered by a worldwide network of partners that leverage SAPs global
knowledge to provide local service and support.

AERO ONE (BY 2MoRO) HAS BEEN CHOSEN BY EUROCOPTER


KAZAKHSTAN ENGINEERING

IN less than two months following the EUROCOPTER Malaysia deal (see above), at
the beginning of February 2014 a second AIRBUS HELICOPTER subsidiary selected
2MoRO and its software Aero One to manage their Maintenance activities.
EUROCOPTER KAZAKHSTAN ENGINEERING signed with Aero One to complete
their Information System and manage their Part 145 business.
Aero One will enhance SAP Business One and also 1C, Russian business
software. EUROCOPTER KAZAKHSTAN ENGINEERING will take advantage of an
integrated information system to manage all its activities (assembly and MRO)
with a solution available both in English and in Russian.
Our Aero One Customers are very satisfied with working with our local
partners in their own language. It is easier for all the team to implement the
solution and manage the legal and fiscal concerns in the future information
system. Our Aero One consultants are in charge of the MRO expertise and
they help our partners to perform the best implementation for our customers.
This collaboration between local consultants and our aviation software
experts is one of the key success factors for an efficient and optimized
implementation of the new information system of our customers. In the
small and medium sized companies, there are very few people dedicated to
information systems, they are mainly focused on their main business and they
cant spend too much time to implement new software said Mr. David Ferrier,
Business Development Director at 2MoRO.

AERO-WEBB (BY 2MoRO) NEW RELEASE 6.0 CERTIFIED BY SAP

IT was at the end of December 2013 that 2MoRO proudly announced


that its Aero-Webb web software suite 6.0, dedicated to the optimization
of maintenance activities (fleet tracking, configuration control, inspection
and decision making, planning, and execution of maintenance tasks) has
successfully passed the certification test JAVA-EE-NW 7.3 provided by SAP
and, therefore, received the SAP Certified - Powered by SAP NetWeaver logo.
SAP is the leading ERP (Entreprise Resource Planning) software provider
and thousands of Aviation companies in the world are using its standard
functionalities. This certification confirms that all the rules and good
development practices established by SAP were followed to ensure both a
standardized integration of Aero-Webb with SAP and an optimum use of
the SAP NetWeaver Web server.
Aero-Webb was designed to complete this ERP with standard and useroriented MRO functionalities. This new certification illustrates 2MoROs
commitments to the SAP Aviation community. SAP users can now take
advantage of the latest Aero-Webb off-the-shelf modules rather than
spending time and money to complete SAP by developing specific additional
functionalities or complex interfaces with other MRO software. The AeroWebb connectivity cockpit also enables the connection with numerous other
Information Systems (MIS, Flight Schedules, ERP, PLM) and is helpful for data
migration phases. For all these reasons, certain customers have chosen AeroWebb even if they are not using the SAP ERP.

CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

EVOLVE

The world of aviation maintenance is evolving. Maintenance


organizations looking to maintain their competitive edge and
safeguard their future need adaptable maintenance software. With its
unparalleled commitment to quality and innovation, Mxi Technologies
delivers industry-leading software that lets you keep pace.

Dont just react to changes in the aviation industry.


Evolve with them.
Join the Evolution. mxi.com

MARCH/APRIL 2014 | AIRCRAFT IT MRO | NEWS | 5

The successful
implementation of Quality
& Safety Management
System module by ACS
SUCCESSFUL implementation of the Quality &
Safety Management System module in Airline Control
Softwares program Version 1.1 was announced in
early November 2013. This module involves all quality
and safety aviation aspects required by EASA. It is an
opportunity for companies which havent regulated
their SMS aspects yet, to do so in a professional way
with Airline Control Software.

SAMCO Aircraft
Maintenance goes live
with Wings Software
from ADT
SAMCO Aircraft Maintenance successfully went live
at the end of December 2013 with Wings Software
for both MRO and CAMO operations from Applied
Database Technology (ADT).

eMan Provider AviIT Expands


Business Development Team
ON 5 February 2014, AviIT Ltd announced that Ian Cooke has
joined its eMan Business Development Team. Ian brings many
years of technical sales experience and has most recently been
working with aircraft operators across the globe to enhance their
passenger cabin experience. In his new role, Ian will focus on
ensuring that the eMan document management and distribution
solution is presented to the widest possible market.
We significantly expanded our eMan development activities over the last 18
months to increase both its functionality and general market appeal. Enhanced
support for mobile platforms and subscription management capabilities are
just a couple of examples that have generated considerable interest, noted
Kevin Clark, Chief Operating Officer of AviIT. eMan has already established a
committed user base and Ian has joined us at a time when the solution has
never been more rounded. We offer both enterprise deployment and a hosted,
managed service solution with the latter accounting for the bulk of recent
implementations.
Ian Cooke, Business Development Manager, is equally enthusiastic. eMan is a
straightforward proposition. Delivery of technical documents to users wherever
they are, on a wide range of platforms thereby greatly simplifying a complex
yet critical part of the maintenance process. It can comfortably co-exist with
the existing MRO systems and can operate on current IT infrastructure or even
be hosted externally by AviIT. It quickly delivers real benefits, which makes for a
very exciting sales proposition.

AIR TRANSPORT SERVICES GROUP INC.


SELECTS FLEETCYCLE LINE MANAGER
AND E-LOGBOOK SOLUTIONS

EMPOWERMX announced, in early September 2013, a cloud based software-subscription


agreement with Air Transport Services Group, Inc. (ATSG), a leading provider of aircraft leasing,
air cargo transportation, and related services. With the signing of this agreement, ATSGs
subsidiary airlines, ABX Air, Inc (ABX), and Air transport International, Inc (ATI) will separately
employ FleetCycle Execution Suite - Line Manager (FCXL) and Electronic LogBook (FCELB)
products as complementary aircraft-maintenance tools to enhance their extensive domestic and
foreign aviation services.
Having both of ATSGs airline subsidiaries join the FleetCycle customer family is a momentous
event for our business, commented EmpowerMX President and CEO Dinakara Nagalla. We look
forward to supporting the ATSG airlines and their leadership teams quest to optimize production
efficiencies, minimize operating costs, and increase the on-time reliability of its Boeing 757 and
767 aircraft fleets.
Air Transport Services Group, Inc. is a leading provider of air cargo transportation and related
services to domestic and foreign air carriers and other companies that outsource their air cargo
lift requirements. Through its principal subsidiaries, including two airlines with separate and
distinct U.S. FAA Part 121 Air Carrier certificates, ATSG provides air cargo lift, aircraft leasing,
aircraft maintenance services, and airport ground services.
We fully expect our decision to partner with EmpowerMX will help us solidify our industryleading position, said Joe Hete, ATSG President and Chief Executive Officer. We also expect our
new FleetCycle tools will allow us to keep our expanding fleet of aircraft assets in the air longer
and working overtime for our logistics customers.

CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

6 | NEWS | AIRCRAFT IT MRO | MARCH/APRIL 2014

CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

New customers and significant developments


further establish RAAS from Aviation InterTec
Services (AIS)
AVIATION ISLAND CHOOSES RAAS BY AVIATION
INTERTEC SERVICES (AIS)

GET MORE
FROM YOUR
MAINTENANCE
SYSTEM
GET RAAS
Next-generation
browser-based M&E
solutions for the evolving
maintenance organization.
For more information visit

aviationintertec.com

AVIATION Island of Palma de Mallorca, Spain, chose


RAAS as its primary aviation maintenance and engineering
system solution in support of provision of CAMO
services to its airline customers, it was announced at
the end of November 2013. Aviation Island is an
aviation consultation services company that, among
other things, provides contract EASA Continuing
Airworthiness Maintenance Organization (CAMO)
management services to a number of its airline customers.
Highly experienced aviation maintenance systems solution
users, Aviation Island key personnel sought-out an
aviation maintenance management system product that
would not only provide best-in-class inspection program
management facilities but also an application deployment
model and pricing scheme that would scale with their
business and related customer demand. Aviation Island
plan to employ RAAS to support CAMO services for
airline customers operating narrow-body and regional
aircraft types.
Aviation Island Managing Director, Kico Cerdo, explained,
RAAS was found to have all tools required to perform the
airworthiness control of commercial aircraft and a clear
spirit of continuously improving the user experience. We
trust that RAAS will become one of the references in the
crowded maintenance software market. Aviation InterTec
Services Director of Operations, Eric Hansen, added, Kico
and the team at Aviation Island have taken us in a new
and exciting direction, and through continued partnership
we expect to break new ground in the CAMO services
provision model.

NAV CANADA CHOOSES RAAS

AT the beginning of December 2013, shortly after the


Aviation Island announcement, it was also announced that
Canadian federal airspace regulatory agency Navigation
Canada had chosen RAAS as its preferred aviation
maintenance and engineering system solution, in support
of its specialized fleet of CRJ and DHC8 aircraft.
Facing the increasing challenges of providing proof
of compliance while supporting a robust continuing
airworthiness program, Nav Canada undertook the
search for a suitable replacement aviation maintenance
and engineering system with a feature set diverse
enough to satisfy Nav Canadas unique requirements.
After considering a range of competing products RAAS
was chosen not only for its broad array of functions
but also because of its very modern hosted cloud
application delivery model, which ensures quick system

implementation as well as easy distribution of the system


solution across the primary enterprise while also providing
access to contract third-party maintenance providers.
Nav Canada PRM Paul Wood commented, AIS approach
to development of hosted cloud solutions for the
enterprise aviation operation is in-line with both our
functional and operational requirements. After comparing
a range of systems our decision to proceed with RAAS
became obvious.

ACAS EXTENDS RAAS USE

AVIATION InterTec Services customer Atlantic Coast


Aircraft Services (ACAS) has chosen RAAS for deployment
of paperless procedures within their maintenance
organization. Following the early December 2013
announcement, ACAS will take advantage of existing
RAAS features that enable paperless operation including
work assignment, electronic signature and maintenance
release to the job, job-task or job-task-step level.
Additionally, ACAS, key in trial testing the RAAS EFB/
EML iPad app, will employ the app to facilitate electronic
maintenance logs on the aircraft, including defect
reporting, defect closure, defect deferral and O&M
procedure sign off.
Bill Yeager, ACAS Chief Operating Officer, commented,
ACAS selected RAAS system due to its modern and
extensible technology. RAAS was the only system which
offered the flexibility necessary to allow ACAS to pursue
a completely paperless maintenance documentation
infrastructure. Aviation InterTec Services Director of
Operations, Eric Hansen, said, Over the past one and
a half years ACAS have helped to prove many of our
paperless processes as well as worked with us to expand
paperless capability. The decision to pursue formal FAA
approval of paperless procedures as well as the electronic
maintenance log (EML) iPad app in the cockpit suggests
trust in AIS delivery capacity.

AIS EXPANDS LABOR TRACKING FACILITIES


FOR RAAS

FOR labor data capture on the production-floor, AIS


announced in early February 2014 that it has improved
data collection facilities to offer a specialized web based
user interface that allows scan-in and scan-out data
collection from either dedicated shop-floor scan stations,
tablets or user smart phones. Activation of this utility
not only empowers personnel to record their own labor
into RAAS but also exposes a set of production analysis
features that are able to evaluate and raise the alarm on
labor burn rates and budgetary constraints.

MARCH/APRIL 2014 | AIRCRAFT IT MRO | NEWS | 7

A new face and new orders for maintenance


solution keep Boeing looking to a strong future
BOEING named Ted Colbert chief
information officer and vice president of
the companys Information Technology
organization in early November 2013.
Formerly vice president of the Boeing
Information Technology Infrastructure
organization, Colbert replaces Kim
Hammonds, who is leaving the company. (Full appointment
details in Aircraft IT Operations V2.5 Winter 2013).

BOEING AND NORWEGIAN AIR SHUTTLE


TO DEPLOY MAINTENANCE APPLICATIONS
FOR IPAD

BOEING announced in mid-December 2013 that


Norwegian Air Shuttle has signed an agreement to
implement Boeings new suite of mobile maintenance
applications to enhance productivity and efficiency in
Norwegians line maintenance operations. With these
applications available on iPad devices, Norwegian
maintenance technicians will have real-time, mobile
access to technical manuals, part numbers and parts
inventory availability, maintenance history and other
information needed to support time-critical maintenance
tasks. Two-way collaboration capabilities will also enable
Norwegian technicians to rapidly share documents, photos
and other relevant information needed in maintenance
troubleshooting to support operations decisions and
improve maintenance turn times.
Norwegian clearly recognizes the value in efficiencies
gained by putting real-time information in the hands
of their maintenance crews at the airplane, said John
Maggiore, director of Fleet and Maintenance Solutions,
Boeing Digital Aviation.
Norwegian plans to deploy the products to support their
Boeing 737 Classic and Next-Generation 737 fleet in early
2014. The applications will be integrated with Norwegians
back-end maintenance planning system, enabling seamless
access to parts inventory listings, maintenance records and
other information.
These integrated iPad applications from Boeing will
give our maintenance technicians instant access to critical
maintenance information when they need it most, which
will help us meet our customers high expectations for
on-time performance, said Geir Steiro, Technical Director of
Norwegians Maintenance and Engineering division.

BOEING AND FLYDUBAI SIGN AGREEMENT FOR


MOBILE MAINTENANCE SOLUTIONS

AT the MRO Middle East conference in early February


2014, Boeing announced that flydubai had signed

an agreement to implement Boeings suite of mobile


maintenance applications. The airline will deploy
Maintenance Turn Time, Toolbox Mobile Library and
Toolbox Mobile Parts solutions that provide real-time
access to the information technicians need to quickly
resolve maintenance issues. As a cooperative partner,
flydubai worked closely with Boeing to finalize the
functionality and operability of the mobile maintenance
products, which will be integrated with the airlines
maintenance planning systems.
Coordinating maintenance information across the airline
is essential for our current and future operations as we
continue to expand our 737 fleet, said Dave Lewis, flydubai
head of engineering. To do this effectively, our engineers
require instant access to information to support faster
aircraft maintenance turn times, providing a greater level
of confidence that we will continue to meet our quick-turn
schedules.
flydubai is positioning itself for significant fleet growth.
In January, Boeing and flydubai finalized an order first
announced at the Dubai Airshow for 75 737 MAX 8s, 11
additional Next-Generation 737-800s and purchase rights
for 25 more MAXs, representing the largest single-aisle
airplane order in the Middle East for Boeing.
Our team worked closely with flydubai to identify their
specific maintenance operations challenges and discovered
that the transit time involved with engineers going back
and forth between the airplane and the maintenance base
to retrieve information could be optimized, said John
Maggiore, director of Fleet and Maintenance Solutions,
Boeing Digital Aviation. This integrated and streamlined
mobile access to information at the airplane via mobile
devices will enable the maintenance and engineering
teams at flydubai to accommodate the high utilization
rates and tight operations schedules for the fleet.
The mobile maintenance applications provide technicians
with real-time, mobile access to technical manuals, part
numbers and parts inventory availability, maintenance
history, and other information needed to support
time-critical maintenance tasks. Two-way collaboration
capabilities enable technicians to rapidly share documents,
photos and other information needed to troubleshoot
issues, support operations decisions and improve
maintenance turn times.
We are pleased to have the opportunity to collaborate
directly with Boeing to develop these solutions to
support our needs in a fast-paced and rapidly changing
maintenance environment, said Ken Gile, flydubai
chief operating officer. By making these maintenance
efficiency improvements, we will be better positioned to
effectively manage our operations to scale more easily and
accommodate our planned fleet growth.

180mm Trim

BOEING NAMES TED COLBERT CHIEF


INFORMATION OFFICER

CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

For better health, it pays to


see a specialist.
Boeing Airplane Health Management (AHM) provides comprehensive monitoring
and analysis of airplane performance to ensure efcient maintenance operations.
Utilizing advanced analytics, AHM software anticipates and detects component
failure, immediately alerting Maintenance, Operations and executive functions and
recommending fact-based solutions. The result is a healthy eet that spends less time
on the ground and more time in the air. AHM, designed for the digital airline.

www.boeing.com/boeingedge/informationservices

8 | NEWS | AIRCRAFT IT MRO | MARCH/APRIL 2014

Commsoft rounds off a great year and opens the


new year with a basket of deals for OASES
COMMSOFT SIGNS OASES RENEWAL CONTRACT WITH NEXTJET
OF SWEDEN

COMMSOFT was pleased to announce at the end of October 2013 that it had
signed a new three-year contract for 15 concurrent users with NextJet, one of
Swedens largest domestic airlines. To support its fleet of 10 SAAB 340 aircraft,
Next Jet plans to migrate to the latest AMP version of OASES sometime during
2014 and will be making full use of Commsofts implementation support, also
linking OASES with the PDC operations system interface.
Designed to combine ease of use with a technical sophistication that
allows for the full integration of all maintenance and engineering functions,
Commsofts OASES is structured in a modular format and NextJet has selected
five of the module options Core, Airworthiness, Planning, Materials and Line
Maintenance Control.
Nick Godwin, MD of Commsoft, commented: Were delighted that NextJet
has signed a new contract with us to continue, and enhance, its use of OASES.
This was more than a formality and the fact that we faced genuine competition
is further evidence of the real added value benefits that OASES can bring to all
types of MRO operation.
Sverre Rosmark , Director Continuing Airworthiness of NextJet noted: We
are looking forward to benefitting from the new AMP version of OASES and
to working closely with Commsoft. OASES offers the right commercial and
technical flexibility for NextJets demanding needs, supporting the tough
regional marketplace in Sweden.

COMMSOFT ADDS CARDIFF AVIATION TO THE GROWING


LIST OF OASES USERS

LATER, towards the end of November 2013, Commsoft announced that


Cardiff Aviation Limited had selected OASES to support its CAMO and MRO
operations and has signed a five year, 10 concurrent users deal.
Founded in 2012 by senior aviation manager and entrepreneur Mario Fulgoni
and Bruce Dickinson, vocalist with rock band Iron Maiden, Cardiff Aviation is
a fully-approved and certificated aviation maintenance, engineering, technical
services and training group based at the St Athan-Cardiff Airport Enterprise Zone
in South Wales. Mr Dickinson has flown for over 7000 hours as a Boeing 757 pilot
and formerly worked with Mr Fulgoni at the UK-based Astraeus Airlines.
With 132,000 square feet of fully-equipped hangar space and workshops
alongside a 6000 foot ILS runway, and with parking for up to 20 narrowbodied airliners, the company is equipped to undertake almost any planned
or unscheduled engineering and maintenance work and has the expertise and
approvals to certify aircraft from many jurisdictions. Cardiff Aviations current
clients include a range of national carriers and independent airlines as well as a
number of aircraft leasing companies.
OASES, designed to combine ease of use with a technical sophistication that
allows for the full integration of all maintenance and engineering functions, is
structured in a modular format. Cardiff Aviation has opted to use Commsofts
hosted Windows RDP environment to run the Core, Airworthiness, Planning,
Production, Materials and Warranty modules.
Nick Godwin, MD of Commsoft, commented: With significant new investment
and exciting plans for expansion, Cardiff Aviation looks set to have a significant
impact on the aerospace industry across the South Wales region and beyond.
Were obviously delighted that they have chosen OASES to support their CAMO
and MRO operations and were looking forward to working closely with them

to ensure the successful implementation of the system.


Phillip Brown, Quality Manager of Cardiff Aviation, commented: The selection
process was one of the key cornerstones to the creation of Cardiff Aviation
and numerous other products were reviewed. We chose OASES because it
gives us the confidence that we are using a mature and efficient product and
it reinforces the way we perform to achieve the high standards we expect. We
are excited about this selection and looking forward to building a long term
relationship.

COMMSOFTS OASES SYSTEM CHOSEN BY CROATIAN CAMO


OPERATOR AVIOCATS

IN early December 2013, it was announced that Zagreb-based Avio Grupa


D.O.O. (AvioCATS) had also selected OASES as the MRO IT system for its startup CAMO operation. AvioCATS will be using the OASES Core, Airworthiness
and Planning modules using Commsofts hosted OASES environment in a
three-year, five concurrent user deal.
Founded by Branimir Vukovic, Alen Kauzlaric and Ratimir Cular who
collectively have over 45 years aviation engineering management experience,
AvioCATS is already using OASES to support its first airline customer, Dubaibased SAFI Airways which is fast becoming the most reputable operator in
Afghanistan and has a growing fleet of Airbus A319s and A320s together with
a Boeing 757-200 and 767-200.
AvioCATS received its CAMO approval, ref HR.MG.034, from the Croatian Civil
Aviation Agency (CCAA) in December 2013.
Nick Godwin, MD of Commsoft, commented: Were delighted that AvioCATS
has chosen OASES. It demonstrates once again how successful we have been
in configuring our OASES offer, including our hosted option, to appeal to
operators and maintenance organizations of all sizes, including start-ups.
Branimir Vukovic, co-founder of AvioCATS, noted: Having seen OASES
presentations many years ago, I was impressed by the professionalism of
Commsoft staff and have since seen major new value-adding functional
enhancements developed in OASES. These factors will allow us to approach the
CAMO market with confidence.

COMMSOFT SIGNS NEW OASES USER DEAL WITH


NIGERIAS ARIK AIR

LATER on, in mid-December 2013, Commsoft announced the addition of


Nigerian airline, Arik Air, to the growing list of OASES users in a five year,
30 concurrent users deal. The airline will be using OASES to support the
development of its internal CAMO capabilities and is likely to appoint an
OASES-experienced third party contractor as an implementation partner to
assist with training and other aspects of process development. The initial
focus will be on Arik Airs two Airbus A330-200s, but this will be expanded
to incorporate the rest of the airlines fleet, including Boeing 737-800s and
737-700s, as well as Bombardier CRJ-900s and Dash 8 Q400s. Arik Air also has
ambitious plans to expand its fleet further with a number of new generation
aircraft.
Arik Air has selected the Core, Airworthiness, Planning, Production, Materials
and Warranty modules from OASES, which will run on a standalone dual server
platform.
Nick Godwin, MD of Commsoft, commented: We are delighted that Arik Air,
West Africas leading airline, has chosen OASES for the development of their

internal CAMO operation, particularly given their ambitious plans to expand


the airlines fleet. Its also gratifying to see the wider OASES user community
involved in providing implementation support.
Allan Fullilove, Technical Director of Arik Air, added: Having utilized OASES
with another airline many years ago, I am impressed at the latest major
improvements developed by Commsoft. I believe OASES will offer major value
benefits at Arik Air as we develop our technical capabilities.

COMMSOFT RECEIVES OASES IMPLEMENTATION APPROVAL


FROM MESA

MESA, the Portuguese aircraft line maintenance provider, has completed


initial implementation of its OASES modules and announced the start of live
operations in late December 2013. Mesa has selected the Core, Materials and
Production functionality (including SFDC/WIP) modules from OASES and will
be sharing the same server infrastructure as its sister company HiFly, also an
OASES user.
An EASA Part 145 Maintenance Organisation, Mesa has approval, PT.145.020,
for Airbus A310, A319, A320, A321, A330 and A340 aircraft plus a variety of
aero engines.
Its main facilities are at Lisbon International Airport but the company also
operates number of maintenance stations in diverse locations around the world
in order to provide support for its customers wherever it is needed.
Nick Godwin, MD of Commsoft, commented: Were delighted that the
implementation of Mesas OASES modules has gone successfully and were
looking forward to continuing to support them in their worldwide line
maintenance operations.

COMMSOFT ACHIEVEMENTS IN 2013

2013 was a year in which international demand for Commsofts Open Aviation
Strategic Engineering System (OASES) continued to grow.
In March, the Ukrainian charter airline, WINDROSE Airlines, signed a five year
contract for the use of OASES to support its fleet of four Airbus A321 and four
Airbus A320 airliners. Then July saw Falko Regional Aircraft Limited, an asset
manager in the regional aircraft arena, opt for OASES to support its growing
portfolio of leased aircraft. Falko began using the system immediately, within
Commsofts hosted environment, to support its fleet of BAe146/Avro RJ aircraft.
In the same month, Airclaims, an existing Commsoft client, signed a six-month
contract with Hi Fly Malta to provide CAMO support using OASES for one of
the airlines A340-600s.
Two major deals with existing Commsoft clients were agreed in September.
In the first, Marshall Aerospace and Defence Group, who have strong UK MoD
links, signed a new 12 month, five concurrent user contract to support the
planned expansion of its CAMO services. In the second deal, Blue Air AMS, the
Romanian low-cost airline, signed a new five year contract for the ongoing use
of OASES to maintain its fleet of Boeing 737s. As part of the deal, Commsofts
own Bucharest-based implementation team were contracted to support
Blue Air AMS in the airlines planned migration to the latest AMP and AD/SB
software.
October saw Pentastar Aviation, providers of comprehensive management
services for a McDonnell Douglas MD-83 configured for a luxury business
shuttle service, become the launch customer for the hosted version of
Commsofts OASES. Pentastar, were also Commsofts second U.S.-based

MARCH/APRIL 2014 | AIRCRAFT IT MRO | NEWS | 9

customer. And, in the same month, Commsoft signed a new three year contract
with NextJet, one of Swedens largest domestic airlines, to support its fleet of
10 SAAB 340 aircraft. The contract also made provision for NextJet to link with
the PDC operations system interface.
Cardiff Aviation, founded in 2012 by senior aviation manager and
entrepreneur Mario Fulgoni and Bruce Dickinson, vocalist with rock band Iron
Maiden, selected OASES to support its CAMO and MRO operations and, in
November, signed a five year, deal with Commsoft. Cardiff Aviations clients
include a range of national carriers and independent airline companies.
December saw Commsoft add Nigerian airline, Arik Air, to its growing
customer list in a five year, deal. The airline will develop its internal CAMO
capabilities, using OASES to cover its fleet, including Airbus A330-200s, Boeing
737s, Bombardier CRJ-900s and Dash 8 Q400s. In the same month, Mesa, the
Portuguese aircraft line maintenance provider to support a fleet of Airbus
A310, A319, A320, A321, A330 and A340 aircraft, successfully implemented and
commenced live OASES operations.
Deals were also concluded with three aviation technical bureaux/CAMOs,
which are a prime target for Commsofts hosted OASES system. These included
UK-based technical consultants GGAC and RTTS, together with a new Croatian
CAMO, AvioCATS, which has a contract to support SAFI Airways in Afghanistan
using OASES and is in discussions with other prospective clients in the Gulf
Region.
Nick Godwin, MD of Commsoft, commented: Looking back over 2013, we
have good reason to be proud of our achievements. The OASES user base
continued to grow as we introduced new functionality and services, so our
existing clients continued to show their confidence in us by renewing and
extending their contracts. Were all set for an even more exciting 2014 and plan
to announce some new technical developments.

GGAC CHOOSE COMMSOFTS OASES TO MAINTAIN BOEING AND


AIRBUS FLEET

COMMSOFT opened 2014 with a splash in early January, signing a two


year, three concurrent users contract with GGAC Aviation Consultants for
the use of OASES. GGAC will be using the following OASES modules: Core,
Airworthiness, Planning and Materials Management. In support of providing
fleet management support for a small fleet of Boeing 737 classic and Airbus
aircraft, working both with lessors and a major European airline.
Nick Godwin, MD of Commsoft, commented: GGAC will use OASES in a
hosted environment to aid fleet remarketing and disposal. The technical and
commercial flexibility offered by the hosted OASES model is well suited to
CAMOs, smaller technical bureaux and appraisers, which need to provide
comprehensive technical services for an affordable price. Were delighted that
past OASES users at GGAC have decided to select the system, particularly since
the founders of GGAC have exciting plans for the further expansion of their
business.
Jay Gerritsen, Director of GGAC Aviation Consultants added: GGAC is
delighted to have selected OASES which meets the requirements of small
fleet management and aircraft disposals. I look forward to long and close
relationship with Commsoft.

COMMSOFT WELCOMES FL TECHNICS TO ITS GROWING


BASE OF OASES USERS

MAINTAINING the momentum into 2014, at the end of January, Commsoft,


announced that Lithuania-based FL Technics has joined the global OASES user
community having signed a five year, 20 concurrent user contract in support
of the decision to start updating its existing MRO IT system.
FL Technics, a global provider of aircraft maintenance, repair and overhaul

solutions, serves customers from across


Europe, the CIS and the Asia-Pacific
region. An EASA Part-145, Part-M,
Part-147, Part-21 certified company, as
well as a Boeing GoldCare Program partner, FL Technics currently maintains a
wide range of Boeing, Airbus, ATR, Embraer, Bombardier CRJ and other types of
aircraft.
OASES has already been installed in a virtualized environment and an
implementation team has commenced planning activities. The present contract
covers use of the following OASES modules Airworthiness, Planning and
Core which will be used initially for the Airbus A320 fleets of FL Technics
customers. However, following the full and successful implementation of
OASES, it is anticipated that the systems use will be extended to the provision
of CAMO and fleet management services for a number of other airlines in
Russia, the CIS countries and beyond, including support for Boeing 737s and
Bombardier CRJ-200/Challenger 850s.
Nick Godwin, MD of Commsoft, commented: FL Technics is a significant
global provider of both base and line maintenance services for a wide range of
aircraft, so their decision to start implementing OASES as an alternative to their
existing MRO IT system is clearly one that were delighted with. We have every
confidence that a successful implementation process will lead to an ongoing
and developing working relationship between the two companies.
We are constantly looking for new solutions which would help us to improve
our services and processes even further. We anticipate that with the support
of the OASES system we will be able to ensure even faster provision and
higher quality of our CAMO solutions as well as to expand our EASA-certified
services to a wider range of carriers, added Andrius Norkevicius, COO of the
Engineering and Planning Dep., FL Technics.
CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

growing success...
The exible, professional MRO system

Commsofts OASES MRO system oers


comprehensive professional functionality together
with a exible, aordable approach that understands
your business scaleable growth needs in todays
turbulent market.
Each OASES module can be oered individually or
can be integrated at the engineering centre of your
business systems.
Over 50 current aviation users, including airlines and
MROs, spares suppliers, CAMO, corporate and bureau
operators have grown their success with us.

info@commsoft.aero +44(0)1621 817425 www.commsoft.aero

10 | NEWS | AIRCRAFT IT MRO | MARCH/APRIL 2014

New m/material online shop

CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

The whole fleet at


your fingertips:

M/MATERIAL is the manage/m application that offers


services for placing material requests online as well as
for tracing requests, returns or repair orders through all
stages of processing, shipping and receiving. With each
request, material and shipping documents as well as the
available interchangeability information are provided. It
was announced at the beginning of December 2013 that
this application has been newly designed, thus setting a
milestone for material purchases worldwide.

Lufthansa Technik
MRO-IT solution
manage/m
Keep control
Quality assured
Airline proven

Express orders, shopping carts, watch lists ordering


screws and oxygen bottles in the same order has never
been as easy and pleasant as with the newly designed
manage/m application m/material. The online shop
for rotable components (LRUs) and consumables and
expendables (C&E) offers enhanced features for greater
user-friendliness. It is intuitive to use, working in a fashion

similar to the online storefronts of popular internet sellers.


Seamlessly integrated into the manage/m WebSuite,
the new features share a common goal: speed and
transparency.
One of many technical novelties is the possibility of
ordering different materials through a combined ordering
process, for example, using quick and automatic upload
functions of a simple Excel list. Availabilities and prices for
C&E items are displayed immediately. Selected orders and
their status can be monitored on the integrated watch
list. Other functions, such as a Fast Lane, enable users
to dispatch an order in just four clicks. Certificates like
an EASA Form 1 and workshop reports concerning LRUs
can be viewed, printed and downloaded from m/material
even before the actual material arrives. Air Waybills
and Proforma Invoices are also available via the new
WebService.
As m/material is customizable for every client, no
matter which way you choose to order, the system will
automatically recognize whether the item is part of a Pool
Contract. Both, the contact person at Lufthansa Technik
and the customers contract data are held in the system.
Thus, when ordering items, the system automatically
complies with a customers contractual framework
conditions.
With this new application Lufthansa Technik has made yet
another major step in the direction of oriented customer
service. Lufthansa Techniks innovative and comfortable
way of submitting material requests is already in use by
almost140 customers.

Ramco strengthens its hold in the Europe market


with its Cloud ERP and Aviation MRO offering;
Announces 5 new wins in Q3

Lufthansa Technik AG
info@manage-m.com
www.manage-m.com

RAMCO Systems chalked up five new wins in the third Quarter of its 2013-14 year. These, announced in mid-January
2014, include Denmark-based, DanCopter, Eagle Air in Iceland, Ellinair in Greece, Aerogulf Sola Engine Centre in Norway
(the CFM56 engine MRO specialists who are part of the Bahrain-based Aero Gulf Group), and Enspec Power, a leading
Electrical Engineering company in UK.
DanCopter based in Denmark marks the first win resulting out of Ramco-Airbus Helicopters (previously Eurocopter)
partnership which was signed during the Paris Airshow in 2013. The company which provides helicopter transportation
services to Oil & Gas companies in the North Sea, Norwegian Sea, Barents Sea, and as well as for Shell in Nigeria will be
implementing Ramcos end-to-end Maintenance and Engineering (M&E) offering with pre-loaded content for fast and
efficient cost capturing and tracking.
Commenting on the companys success in the region, Mr. Virender Aggarwal, CEO, Ramco Systems, said; We have
witnessed good traction for our cloud offerings in the European sub-continent especially from Low Cost Carriers (LCCs)
and Small and medium size airline operators. With no license fee, maintenance cost or additional infrastructure to
procure, the cloud model has seen a quick uptake from this segment, globally. Interestingly, the Cloud mode of delivery
gives them a viable alternate to traditional solutions. Also, the lean model of implementation further reduces the time
involved in implementation to a great extent as visible with the success of Astra Airlines, a LCC from Greece which went
live in eight-weeks.
With a full-suite offering to address the ERP, MRO (Maintenance, Repair and Overhaul) and M&E solutions, Ramco has been
addressing the needs of Airlines, Heli-operators, CAMOs (Continuing Airworthiness Management Organizations) and MROs.

manage/m
Technical Operations WebSuite

More mobility for the world

136,5x181+A_manage-m_RZ01.indd 1

19.01.12 10:53

MARCH/APRIL 2014 | AIRCRAFT IT MRO | NEWS | 11

Flatirons Solutions and AerData


have teamed up for integration of
electronic job cards and electronic
records management
FLATIRONS Solutions, provider of the TechSight/X suite of technical information management
software for the aerospace and aviation industry, has teamed with AerData, a provider of electronic
records management software, to further its mission to help aircraft operators, maintenance, repair,
and overhaul organizations (MROs), and original equipment manufacturers (OEMs) adopt electronic
solutions for aircraft maintenance so they can reduce dependence on paper-based systems.
The agreement, announced in early December 2013, will deliver the first paperless aircraft
maintenance environment through integration of TechSight/X electronic Job Cards and Visit / Work
Package solution with AerDatas STREAM records management solution. By managing the entire
aviation service lifecycle electronically, the paperless solution improves productivity, increases
dispatch rates, reduces heavy maintenance span time, and helps to ensure real-time airworthiness
compliance.
Commenting on the announcement, Mark Nieuwendijk, Managing Director AerData said, We are
delighted to announce this partnership with Flatirons Solutions. It will help our customers migrate to a
unified, paperless control environment that will eliminate significant cost burdens attributable to daily
technical records management and airworthiness compliance as well as end of lease processes.
Flatirons Solutions is committed to helping the aerospace and aviation industry implement paperless
solutions for aircraft service lifecycle management, said JD Sillion, Chief Solutions Officer for Flatirons
Solutions. Teaming with AerData for electronic records management gives airlines and other aerospace
organizations another advantage for controlling the costs of back-office processes so they can focus on
doing what they do best, deliver superior passenger experiences and cargo on time.

ifrSKEYES
strengthens its
positions in the
military market
IFRSKEYES was delighted to announce in mid-November
2013 that the SIMMAD (Structure Intgre de maintien
en condition oprationnelle des matriels aronautiques
de la dfense) has notified the renewal and the extension
of the four-year full support contract with the French
Ministry of Defense. The French Air Force, Navy and Army
have been using AMASIS as the centerpiece of ATAMS
(Aircraft Technical and Airworthiness Management System)
to optimize the airworthiness of their aircraft. One part of
this 20-million-euro contract consists in the onsite support
for the AMASIS end users (service desk, consulting and
training). The other one concerns different AMASIS
evolutions and developments.
The contract responds to the French Ministry of Defenses
requirements and needs in following up different fleets
which are composed of 1324 different aircraft, from jet
fighter to helicopter. ifrSKEYES continues to develop its
business in the military market and has recently opened a
new office in Bordeaux, France.

Virgin Galactic goes live with


ULTRAMAIN M&E and ELB
THE late November 2013 go-live for Ultramain Systems, Inc. (USI) ULTRAMAIN v9
software at Virgin Galactic, the worlds first spaceline company, marked a number
of first-ever events for both businesses. Virgin Galactic went live on the entire
ULTRAMAIN M&E/MRO product suite.
According to Mark McCausland, President of Ultramain Systems, Virgin
Galactic is on the cutting edge of aerospace technology and achievement.
Working with them has been an incredible experience. The software in use by
Virgin Galactic will be an integral part of the space tourism operations.
Virgin Galactic is the first spaceline to implement commercial grade
Maintenance and Engineering software. We are honored that our software
(ULTRAMAIN M&E) is a part of that distinction, McCausland added. The Virgin
Galactic go-live constitutes several other firsts including the first operational
use of an electronic logbook (ELB) on a mobile device and the first operational
mobile ELB integrated with an M&E system. Virgin Galactic is also the first user
of the paperless Mobile Mechanic and Mobile Inventory software.
This is an exciting time for us, said Justin Daugherty, Space Operations
Maintenance Control Coordinator for Virgin Galactic. ULTRAMAIN software is
allowing us to operate at the highest level of visibility, safety, and compliance
for our operations. In addition, with ULTRAMAIN, Virgin Galactic is leading the
way in developing a paperless spaceline operations environment.
Mark Butler, Virgin Galactic Project Manager for Spaceport America said,
Ultramain Systems is a global company that is based in New Mexico. We take
pride in working with a New Mexico business that provides the best-in-class
software that will be running our maintenance operations.
CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

Records Management
Software for Airlines,
Lessors and MROs
Innovative Software and Services for Aviation
Netherlands | UK | Ireland | Americas
www.aerdata.com info@aerdata.com

STREAMTM gives you the power and flexibility to make all your
records available online to the right users at the right time

Find out why we are number #1 to some of the worlds largest Airlines
and Leasing companies at www.aerdata.com/stream

12 | NEWS | AIRCRAFT IT MRO | MARCH/APRIL 2014

Semi-annual summit and


two new Maintenix customers
add value to Mxi Technologies
business

CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

GUANGDONG-BASED START-UP SELECTS Mxi


TECHNOLOGIES MAINTENIX SOLUTION AS ITS
MRO STANDARD

Your key technical documents


delivered directly to your computer or
mobile device.
eMan was a perfect t with an intuitive user interface for both our
librarian and engineering teams. By using eMan on our mobile devices
our engineers benet even more from an efcient maintenance process
as part of ongoing ight operation by having all information available
whenever or wherever needed.
Markus Krger, Head of Technical Documentation, airberlin technik

Mxi TECHNOLOGIES HOSTS AIRLINE, DEFENSE,


AND OEM REPRESENTATIVES FOR Mxi
EXECUTIVE SUMMIT
AT the end of November 2013, Mxi Technologies hosted
the semi-annual Mxi Executive Summit with leadership
delegations attending from across their customer
community. The event, chaired by Qantas and targeted at
discussing the future of the aviation industry, establishing
best practices, and identifying product strategies, gathered
customer representatives from the airline, defense, and
OEM industries for a two-day dialogue at Mxi corporate

For more information

Visit: www.aviit.com, call: +44 (0)1383 620922


or email: info@aviit.com
AVIIT HP 0913.indd 1

Mxi Technologies announced in late November 2013


that its Maintenix system had been selected by a
start-up operator in the Peoples Republic of China as its
Maintenance, Repair and Overhaul (MRO) standard. With
plans to begin operations in early 2014, the operator (who
requested anonymity) required a system that could be up
and running quickly, and could easily scale in pace with
the companys aggressive plans to expand services and its
mixed fleet of aircraft.
Maintenix software will provide the operator with
a complete spectrum of advanced, automated MRO
functionality that will help them meet the growing
demand in the region for exceptional service quality and
high safety standards. Through the softwares seamless
technology infrastructure, the operator will also be able
to share critical aircraft maintenance data with its partner
organizations in Europe and the United States, enabling
the business transparency and information accuracy they
will need to compete in this market.
This latest deal for Mxi Technologies comes on the heels
of a contract with another start-up operator, Japans
Link Airs, and reflects the Maintenix softwares ongoing
expansion among aviation organizations of all sizes in
Asia-Pacific.
Mxi Technologies is pleased to have yet another
operator join our growing family of Maintenix success
stories. Whether a small start-up or a large international
operator, more and more organizations are recognizing
the inherent business gains that come with using a
system that can deliver on the promise of standard, lean
and predictable aviation maintenance, says Dave Seibel,
Chairman and CEO, Mxi Technologies.

06/09/2013 11:17

headquarters in Ottawa.
The executive summit allows us to gather insight into
the operations and business priorities of our customers,
which feeds directly into our ongoing product strategy. To
be able to host a group so representative of the aviation
industry and to feed that direction into our development
process is an invaluable asset that has ensured Maintenix
represents a truly targeted product focused on managing
the business of aviation maintenance. said Dave
Curley, Senior Vice President, Sales and Marketing, Mxi
Technologies.

LAN AIRLINES LIVE WITH MAINTENIX V8

FROM mid-January 2014, LAN Airlines (LAN) has gone


live with a full footprint upgrade to Maintenix version
8 (v8) across the Groups affiliate passenger and cargo
carriers a global network comprising of over 4000 end
users. In addition to enabling standardization on a single
MRO platform, the upgrade to Maintenix v8 supports the
maintenance network in contributing to LANs overall
vision of being recognized as one of the worlds ten best
airlines.
Ruy Lotz, Technical Support Director, LAN Airlines
commented; The overall process and efficiency
improvements that we have seen across our maintenance
organization since our initial adoption of the Maintenix
software have been significant. Throughout our
engagement, Mxi has remained a trusted partner that
has supported us in the continued adoption of new
technologies to keep our business processes current and
reflective of what is needed to succeed in the market.

MARCH/APRIL 2014 | AIRCRAFT IT MRO | NEWS | 13

Four new customers means


continued growth for TRAX!
SPIRIT AIRLINES
CHOOSES TRAX!

TRAX was
proud to
open the
new year 2014 announcing Spirit
Airlines as the newest addition to
the family. Spirit has chosen to sign
with Trax and move forward with
the MRO Software Solution. Trax
Maintenance software will help Spirit
Airlines manage their diverse fleet
with its MRO software to ensure
their maintenance-related and
engineering-related work and records
are in impeccable shape. This will
enable them to be as efficient and
organized as possible.
Jose Almeida, President and CEO of
TRAX USA Corp., stated; We are very
excited to welcome Spirit Airlines
to the Trax family. In addition to
providing Spirit with the best MRO
solution and world-class customer
support, we are hopeful to cultivate
a strong and professional relationship
with Spirit for many years to come.
Spirit Airlines will be implementing
the XI version of Trax Maintenance.
This version includes over 20
modules catering for virtually every
aspect of airline maintenance. TRAX
Maintenance will assist Spirit Airlines
in countless ways: from Material
Management and Finance to Technical
Records and Reliability. Spirit Airlines
will have aircraft, inventory, and
maintenance activity information
integrated into a single system.

FUJI DREAM AIRLINES


CHOOSES TRAX!

TRAX continues to grow in the


regions of Asia
and was pleased
to announce towards the end of
January 2014 that Fuji Dream Airlines
had chosen to sign with Trax MRO
ERP Software. Trax software will help
Fuji Dream Airlines with their daily
ground, flight, and maintenance

operations across numerous locations


within Japan. Trax MRO ERP software
will ensure their maintenance and
engineering work and records are
kept in impeccable shape. This will
help them to be as efficient and
organized as possible.
Jose Almeida, President and CEO
of TRAX USA Corp., stated, We are
excited to be part of the growth of
Fuji Dream Airlines, and it is with
great pleasure that we welcome them
to the Trax Family. We are confident
that the implementation of Trax will
enable us to provide an effective and
efficient maintenance solution.
Fuji Dream Airlines will be
implementing XI, the latest version
of Trax Maintenance. This version
includes over 20 modules to cater
to virtually every aspect of aircraft
maintenance. TRAX Maintenance
will be able to assist Fuji Dream
Airlines in countless ways. From
Material Management and Finance to
Technical Records and Reliability, Fuji
Dream Airlines will now have aircraft,
inventory, and maintenance activity
information integrated into a single
system.

AIGLE AZUR SELECTS TRAX

STILL towards the end of January


2014, TRAX was proud to announce
that yet another European airline
had joined the family. Aigle Azur had
chosen to sign with TRAX whose MRO
ERP software will ensure Aigle Azurs
maintenance and engineering work
and records are current and controlled.
This will help the airline to be as
efficient and organized as possible.
Jose Almeida, President and CEO
of TRAX USA Corp., stated; We are
pleased to welcome Aigle Azur to
the family. We look forward to a

successful implementation as we
provide them with the best MRO
ERP solution. We are confident that
the signing of this contract will
be beneficial for both companies
advancement and success.
Aigle Azur will be implementing
TRAX version 11, the latest version
of TRAX Maintenance. This version
includes over 20 modules to cater
to virtually every aspect of aircraft
maintenance. TRAX Maintenance
will be able to assist Aigle Azur
in countless ways, from Material
Management and Finance to Technical
Records and Reliability. Aigle Azur
will now have aircraft, inventory, and
maintenance activity information
integrated into one single system.

AIR DO SIGNS WITH TRAX

AT the start of February 2014, Trax


announced that Air Do had chosen to
join the Trax family. Trax Maintenance
will help Air Do manage their fleet and
will ensure that Air Dos maintenance
and engineering work and records are
kept in impeccable shape. This will help
them to be as efficient and organized
as possible.
Jose Almeida, President and CEO
of TRAX USA Corp., stated; It is an
honor to welcome Air Do to the TRAX
family. We look forward to providing
the best MRO solution and worldclass support to yet another client in
Asia, a region that continues to allow
us the opportunity to strengthen our
presence.
TRAX Maintenance will be able to
assist Air Do in countless ways, from
material management and finance to
technical records and reliability. Air
Do will now have aircraft, inventory,
and maintenance activity information
integrated into a single system.

CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

14 | NEWS | AIRCRAFT IT MRO | MARCH/APRIL 2014

Theres so much happening at Swiss-AS with AMOS


LUFTHANSA FLIGHT TRAINING LIVE WITH AMOS

Swiss-AS has announced the recent go-live


of Lufthansa Flight Training with AMOS.
The cut-over from the legacy system was
conducted successfully in mid-November
2013 at the four locations Frankfurt, Berlin,
Munich and Vienna. The training provider
is now maintaining about 40 Full Motion
Simulators plus 10 FPT in AMOS.

LUFTHANSA CITYLINE TAKES OFF WITH AMOS

AMOS was also chosen by another


member of the Lufthansa Group in late
November 2013 with the signing of the
contract between Lufthansa CityLine and
Swiss AviationSoftware (Swiss-AS) to set
AMOS as the new MRO solution for the
airline.
As part of the Lufthansa Group we are proud that more and more members
of the corporate family are switching to AMOS. Our software is considered
within the airline group as a cost-saving product and we are pleased to live up
to our reputation of being a software supplier delivering a high-quality product
which ensures a quick return on investment, stated Ronald Schaeuffele, CEO of
Swiss-AS.
Lufthansa CityLine is aiming for a lean AMOS implementation. The time
line for this project is of paramount importance to ensure a smooth system
migration.
The implementation of AMOS will make our MRO operations even more
efficient and flexible. It will also enable us to interact more easily with our
customer airlines that already use AMOS, said Wolfgang Diefenbach, Vice
President Technical Operations at Lufthansa CityLine.

AEROFLOT TAKES OFF WITH AMOS

AMOS has expanded its presence in Russia with Swiss-AS more than pleased
to welcome Aeroflot, Russias leading airline, to the AMOS community in early
December 2013. AMOS won the official tender process which was hosted by
the Russian Government early in 2013. Since 2010, Aeroflot Group member
Rossiya Airlines has been using AMOS to maintain their fleet. On a corporate
level the Aeroflot Group is considering to roll out AMOS not only to the de
facto national flag carrier Aeroflot, but likewise to some of its subsidiaries.
It is great to see that we have made inroads into the Russian market in recent
years and have gained such big market share and popularity in Russia. It is an
honor for us to deploy AMOS at Aeroflot and support their technical division
with the latest industry trends and know-how, said Ronald Schaeuffele, CEO of
Swiss-AS.
Aeroflot is now eager to introduce AMOS with the vision to support the
Aeroflot technical department in implementing the latest innovations in the
MRO business while assuring full compliance with international standards. The
ultimate goal of the scheduled 18-month project is to benefit from the full
breadth and depth of AMOS once the implementation process is successfully
completed. Aeroflot will use the MRO software for all aircraft types in order
to assure a smooth implementation process and achieve an early return on
investment.

UTAIR AVIATION GROUP TAKES OFF WITH AMOS

Swiss-AS, was also able to confirm in early December 2013 the latest addition
to its loyal customer base: UTair Aviation Group. We are impressed by the
highly efficient evaluation process of UTair, which took only a few months
though it included a tender process, an onsite presentation and an exchange
of information between members of the AMOS community, said Ronald
Schaeuffele, CEO of Swiss-AS.
For UTair it was of paramount importance to find a proven, best-of-breed
to modernize and harmonize their MRO software environment. Initially, UTair
will implement AMOS for approximately a quarter of its fixed-wing fleet while
more aircraft are to follow soon after the go-live. With the first class MRO
software from Swiss-AS we intend to significantly improve UTairs capabilities
in fleet management and MRO efficiency. This is especially important in view
of deliveries of more than 80 new fixed wing aircraft expected in 2014-2018,
stated Oleg Loutsenko, UTair Technical Director.
A new multi-entity feature allows corporate organizations to process
transactions between different corporate entities within a single AMOS
environment. This feature convinced UTair to also offer AMOS implementation
to other members of the UTair Group, including UTair-Cargo, UTair Express,
UTair Ukraine, Vostok Airlines and Tulpar Air among others. Swiss-AS and AMOS
are in great demand in Russia and are delighted to gain even further ground in
this market with the UTair signature.

TRANSAERO LIVE WITH AMOS

Swiss-AS was pleased to congratulate Transaero on the successful midDecember 2013 go-live with AMOS. The Russian carrier is now using AMOS
10.20 live in production.

ROYAL AIR MAROC TAKES OFF WITH AMOS

ALSO in mid-December
2013, Swiss-AS and Royal Air
Maroc (RAM) announced their
agreements to implement
AMOS at the Moroccan flag
carrier. By launching an
RFP process, followed by
onsite software presentations in Casablanca, RAM was looking for an MRO
software package capable of supporting the companys restructuring strategy.
Increasing personnel productivity and process optimization in the E&M sector
are the main objectives. The implementation of state-of-the-art MRO software
will ultimately result in reduced aircraft operating costs. Being a full-fledged
and highly integrated software that is suitable to fulfil the activities of technical
departments, AMOS was RAMs preferred choice M&E software system.
The go-live should take place approximately ten to twelve months after
commencement. During that time 100 back-office users and more than 200
technical staff will be familiarized with AMOS and trained to use the MRO
software in the context of the then newly-introduced maintenance processes. A
considerable number of Swiss-AS employees are fluent in French and this will be
a considerable advantage during the project as well as in the post-go-live phase.
It is a pleasure to welcome RAM, our first customer from North Africa, into
the AMOS community. With the delivery of the B787 fleet, RAM will benefit
from AMOS advanced functions, which address the specific needs of new
generation aircraft. said Ronald Schaeuffele, CEO of Swiss-AS.

2013 A SUCCESSFUL YEAR IN MANY WAYS FOR Swiss-AS

2013 was a very successful year for Swiss-AS in terms of new business,
company growth and substantial product innovations. 12 new customers
signed for AMOS in the 12 months. Among them AviancaTaca Holding,
Scandinavian Airlines, CommutAir, Aeroflot, Vanilla Air, LOTAMS, Lufthansa
Cityline, Royal Air Maroc and UTAir. Also, since April 2013, the newly opened
AMOS office in Singapore has already gained its first customers, while the
well-established US office continued to win high-profile deals in the Americas
region.
Due to the continuing success of AMOS, the Swiss-AS team has been growing
and will further grow in all project and development related departments to
cater for the needs of customers. By the end of 2013, Swiss-AS had almost 120
employees.
A big milestone in 2013 was the release of AMOS 10. Apart from surface
changes like adding widget functions and introducing a cleaner structure
for the menu and status bar, major new developments have been launched
with AMOS 10. With the introduction of Multi Entity functions in AMOS and
the new Maintenance Program Swiss-AS responded to the requirements of
complex maintenance organizations. In addition, the competitiveness of AMOS
was strengthened by extending rotable control dimensions and improving
Resource Management functions and presented new features to cover the
needs of new-generation aircraft operators.
Another highlight of the past year was Swiss-AS being awarded Best IT
Software Provider 2013 by Aircraft Technology Engineering and Maintenance
(ATE&M).
The year 2014 will be characterized by two important anniversaries: AMOS,
which was launched as an MRO software development project by Crossair in
1989, turns 25. The company Swiss-AS, established in 2004 when the AMOS
business activities were transferred from the IT department of SWISS to the
newly founded subsidiary of SWISS called Swiss AviationSoftware, celebrates its
10th birthday.
At the end of 2013, a research program was completed that investigated new
system technologies and developed a prototype for the usage of AMOS on
mobile devices. The main focus lies now on developing mobile, browser-based
applications for a selected number of AMOS modules with the purpose of
covering in a first phase, the complete line maintenance process.
An all-new AMOS brochure will be released in early 2014 while the homepage
SWISS-AS.COM will be equipped with additional information on AMOS and
Swiss-AS.

MARCH/APRIL 2014 | AIRCRAFT IT MRO | NEWS | 15

OMAN AIR TAKES OFF WITH AMOS

SWISS-AS was able to announce in


late January 2014, that one of the latest
newcomers to the AMOS community is
Oman Air. Following a thorough selection
process, which included two tenders and
a number of presentations, Oman Air
finally found AMOS to be the optimum solution in replacing its legacy system.
AMOS fully meets Oman Airs need to benefit from state-of-the-art
developments and industry benchmarks in MRO software, to sustain and
extend its competitive advantage. The national carrier has an open and
flexible approach to re-engineering its processes in accordance with proven
aviation best-practices, which will be implemented with AMOS. The goal here
is sustainable cost reduction, as well as an improvement of the operational
efficiency and effectiveness of the engineering division.
Ronald Schaeuffele, CEO of Swiss-AS said: During the extensive evaluation
period we have got to know the team of Oman Air as very friendly and reliable
business partners and we are looking forward to starting the project.
Wayne Pearce, CEO of Oman Air, added: Operational effectiveness and
cost reduction are two vital areas for Oman Air and we are pleased to be
adopting the Swiss-AS AMOS MRO software, which will help us to manage our
maintenance, engineering and logistics requirements.
The implementation project in Muscat is expected to take approximately
ten months and designated AMOS users will be made familiar with the new
MRO software via e-learning and classic classroom training. Swiss-AS AMOS
Operation Services (AOS) team will support Oman Air in terms of server and
database operation. Prior to the official project start, Swiss-AS worked with the
Middle East airline to evaluate and size the required hardware for the operation
of AMOS.

JAPAN AIRLINES SUBSIDIARIES TAKE OFF WITH AMOS

SWISS-AS, in cooperation with Lufthansa Systems, are proud to announce that


the airlines Japan Transocean Air (JTA), J-AIR and Ryukyu Air Commuter (RAC)
have chosen AMOS as their joint aircraft maintenance management software.
We are delighted to add JTA, J-AIR and RAC to our loyal customer base. This
marks a mutual success for our close cooperation with Lufthansa Systems in
the Asia-Pacific region, stated Ronald Schaeuffele, CEO of Swiss-AS.
AMOS has been represented in Singapore since April 2013. In cooperation
with Lufthansa Systems, an AMOS business unit has been set up in Singapore
to better reach customers in the Asia-Pacific region. The partnership has proven
its worth during the common pre-sales phase and will certainly add value in
the AMOS implementation process.
The three airlines, all subsidiaries of Japan Airlines, have decided to implement
and use AMOS jointly in a single system environment to exploit synergy effects
within the group. The project commenced in January 2014 with the aim of
having AMOS up and running approximately twelve months thereafter.
For the purpose of improving both efficiency and quality, we decided to
make use of a common maintenance management system among JTA, J-AIR

and RAC. We are absolutely delighted to have AMOS. It is of the utmost


importance that we implement the cutting-edge system. Now, we can set sail
for success in our business. Lets join forces, said Yoshinobu Oshiro, Executive
Officer of Maintenance, JTA.
With the introduction of AMOS, which is actually used in operators all over
the world, further improvement of operational quality as well as efficiency
is expected in our company, said Koichi Yamamoto, Managing Director of
Maintenance, RAC.
And Yasuhiro Takebayashi, Director of Maintenance, J-AIR, added In order to
grow further as a regional airline even in the situation of severe competition
between airlines in Japan, J-AIR decided to introduce a state-of-the-art tool for
aircraft maintenance to ensure more efficiency and safety. As a result of careful
consideration, AMOS turned out to be exactly what were looking for. By cointroducing AMOS with JTA and RAC, I also expect synergies of increasing the
overall strength of the JAL Group.
The project team is staffed by employees from the three airlines and the
main project activities will take place in Okinawa. The key challenges are
expected to be data cleansing and conversion from several legacy sources, as
well as modelling and
harmonization of the
desired joint processes.
Backed by 25 years of
experience in the domain
of AMOS implementations,
Swiss-AS looks forward to
tackling the challenges
that will be faced, and
supporting the airlines in
deploying AMOS.
CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

AMOS

A Story of Success
Swiss-AS was highly committed to this implementation project and did its
utmost to make this project a success, says Finnair.
Read more about the world-class M&E software system at
SWISS-AS.COM

16 | NEWS | AIRCRAFT IT MRO | MARCH/APRIL 2014

Volartec develops Alkym and its customer base


SMS MODULE ADDED TO ALKYM (BY VOLARTEC)

WITH the release of Alkym Version 5.4 Volartec had the pleasure to announce
in early November 2013 a complete new Safety Management System (SMS)
Module to enhance the already fully integrated maintenance management
solution on offer. Complementing the Quality Assurance Module along with
the integrated digital document module M-Files the SMS module was the next
natural evolution for Alkym.
Just a few highlights of the SMS module included in Alkym relate to the ability to:
Define responsibility levels and permissions associated for all the resources
that intervene in the management of SMS;
Enable the publication and revision of policies, procedures and all the
documents associated to the management of operational security;
Record events associated with safety, such as incidents (events that impact
safety directly) or as occurrences (events that may result in an incident);
Allow the user to categorize the event and apply a criticality rate in relation
of the risk associated;
Monitor all the investigations of events and highlight the items expired. The
Safety Manager or Executive may perform recommendations and monitor
the implementation;
Using the SMS module, provide statistical reports and graphical analysis of
trends. These reports may be performed in accordance to the incident type,
aircraft type or location.
John Barry, SVP Business Development with Volartec greeted the new release
stating, Every three months we do a major release of Alkym. We look to the
market to see where we can add value to our market leading product. With

the addition of the SMS Module it allows our existing and potential customers
leverage more value from our integrated solution. The idea of having one
system to manage as many aspects of the business as possible was the
message we were getting. Now the customer can get SMS along with all the
existing features but still we have a price tag that makes it us the most cost
effective solution available.
As with all modules in Alkym SMS can be taken as an integrated solution
or a standalone module. A bundle offering QA / SMS & M-Files (& HR) is
available.

FROM EURASIA TO THE AMERICAS, VOLARTEC


ANNOUNCES NEW CUSTOMERS FOR ALKYM

PAWA Dominican became the 50th Alkym customer when they completed the
implementation project in four weeks in October 2013. Volartec also added a
new customer in mid-December 2013 in S Group International Airways from
Kyrgyzstan who have a hosted version of Alkym to currently manage the A320
aircraft.
In a further development, a full time on-site Volartec representative has been
placed in Conviasa, Venezuela for 12 months. With the continued growth plans
for the flag carrier with new aircraft (13 new E190 on order) they requested
Volartec assist them to ensure a smooth fleet expansion process. Also, Cayman
Airways are currently implementing Alkym with a Go Live date expected
in February 2014 and new start up VECA Airlines based in El Salvador has
implemented Alkym since December 13 with all new aircraft entering the fleet
being added as they arrive.

Whos in the
news: Vendors

AviIT provides the aviation sector with a range


of software solutions to specific business
issues. AviITs products are based on the latest
thin client, web based and mobile software
technologies.

2MoRO Solutions is a software development


company for Aerospace operating in over
17 countries and across multiple Airlines or
Aircraft Operators with their own MRO center.
The firm is also a SAP Partner for Airlines,
Aircraft Operators, MRO centers and OEMs.

Boeing offers a portfolio of commercial


aviation services, collectively known as the
Boeing Edge, delivered by Boeing Digital
Aviation. Boeing provides a competitive edge
by creating intelligent information solutions
across the aviation ecosystem.

2MoRO

ADT AND WINGS SOFTWARE

ADT (Applied Database Tech) specializes


in maintenance, repair and overhaul
(MRO) software solutions for more than 50
organizations, and growing, which operate or
maintain aircraft. WINGS is a web-based MRO
software solution.

AERDATA

AerData B.V. provides lease management


software, CMS, engine fleet planning software
EFPAC, records scanning software STREAM,
fleet and valuations data ATLAS and technical
and backoffice services for aircraft and engine
operators, lessors and MROs.

AVIATION INTERTEC
SERVICES (AIS)

Aviation InterTec Services Inc. (AIS) was


established in 1997 and immediately began
development of a suite of highly functional,
enterprise-level, browser-based products for
the aviation industry and began commercial
operations in 2000.

AVIIT

THE BOEING EDGE

COMMSOFT AND OASES

Communications Software OASES is utilized


in around 50 airlines and maintenance
organisations. The system includes services
ranging from implementation support, user
training and system tailoring as well as day-today help desk, maintenance support and

EMPOWERMX

EmpowerMX software products equip airline


operators, MROs, OEMs and military users
with real-time and globally available business
intelligence through Lean-based solutions and
technical oversight to support MRO personnel
to optimize maintenance programs.

FLATIRONS SOLUTIONS

Flatirons Solutions, Inc. provides information


management consulting services and
solutions. Its TechSight/X suite of products
dedicated to the aerospace community is
used by many of the worlds largest original
equipment manufacturers and airline
operators.

IFRSKEYES

IFRSKEYES, an AIRBUS company, is a fullservice IT provider specialized in aviation

CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

Looking to make your Aircra Returns really smooth


and hassle free? Looking to manage your documents properly?
Looking to enjoy incredibly advanced so ware to manage it all?
You need FLYdocs. The most advanced aviation document
intelligence system in the world. Accept no other.

e adrian.ryan@ydocs.aero
t +44 (0)121 351 6563
www.ydocs.aero

MARCH/APRIL 2014 | AIRCRAFT IT MRO | NEWS | 17

software managing aircraft maintenance and


flight operations with more than 80 customers
worldwide.

LUFTHANSA TECHNIK

Lufthansa Technik is a manufacturerindependent provider of maintenance, repair,


overhaul and modification services for civil
aircraft. The six business units of Lufthansa
Technik (Maintenance, Overhaul, Component
Services, Engine Services, VIP Services and
Landing Gear Services) serve about 750
customers worldwide.

MXI TECHNOLOGIES

Mxi Technologies provides integrated and


intelligent software, support, and services for
aviation maintenance to commercial airlines,
MROs, OEM aftermarket service providers,
and defense operators. Customers range from
emerging, small and midsized organizations,
to the largest global enterprises.

RAMCO SYSTEMS

Ramco Systems provides next generation,


end-to-end enterprise solutions built on
the firms proprietary platformRamco
VirtualWorks. All Ramco products are cloud
architected by design and address the entire
business cycle from transaction to analytics.

SWISS AVIATION SOFTWARE AND


AMOS

Swiss-AS boasts more almost 120 customers


worldwide. AMOS is a comprehensive, fullyintegrated software package that manages
the maintenance, engineering and logistics
requirements of modern airlines and MRO
providers.

TRAX

TRAX USA Corp. is the number one seller of


aircraft maintenance software globally. TRAX
Maintenance solution has been developed
with Airlines and for Airlines to provide the
most comprehensive and advanced MRO ERP
software solution.

ULTRAMAIN SYSTEMS, INC.

Ultramain Systems, Inc.s flagship product,


ULTRAMAIN, is a maintenance and logistics
solution. Their new product, efbTechLogs,
replaces aircraft paper flight logs and enables
faster turnaround times, so aircraft spend
more time in the air and less time on the
ground.

VOLARTEC

Specialized in the development and


implementation of world class software
systems Volartec has more than 10 years of
experience in the aviation industry with a
successful combination of professionalism and
experience..

Whos in the
news: Airlines,
Operators,
OEMs and MROs
AEROFLOT

Aeroflot, with its partnering members,


operates one of the most modern fleets in
Europe comprising 140 aircraft.

AIR DO AIRLINES

Operates from its Tokyo base to destinations


in Hokkaido, and from Sapporo across Honshu
with a fleet of Boeing aircraft.

ARIK AIR

DANCOPTER

DanCopter A/S provides helicopter transport


of personnel and material from base to
offshore installations in the North Sea.

EAGLE AIR

Arik Air operates mainly from Lagos and


Abuja with a fleet of 25 regional, medium
haul and long haul aircraft.

Eagle Air is based at Reykjavk Airport, and


offers domestic flights, charter services and
adventure tours in Iceland.

GGAC AVIATION CONSULTANTS

GGAC Aviation Consultants Ltd provides a


range of aviation services to Banks, Lessors
and Airlines/Operators across the commercial,
private and business sectors.

JAPAN TRANSOCEAN AIR, J-AIR


AND RYUKYU AIR COMMUTER

ELLINAIR

ENSPEC POWER

LAN Airlines S.A. - is a group of South


American Airlines based in Santiago, Chile.

EUROCOPTER KAZAKHSTAN
ENGINEERING

With its fleet of around 60 modern medium


and short-range jets, Lufthansa CityLine
operates up to 375 daily flights across Europe.

EUROCOPTER MALAYSIA

Mesa is the main private aircraft maintenance


provider in Portugal with an EASA Part 145
certificate to carry out line maintenance
worldwide.

FL TECHNICS

ACAS (ATLANTIC COAST


AIRCRAFT SERVICES, INC.)

JTA, J-AIR and RAC are Japanese regional


airlines of Japan Airlines (JAL) and operate
41 aircraft including CL 600, DCH8, ERJ170
and B737.

NAV CANADA owns and operates Canadas


civil air navigation service (ANS), managing 12
million aircraft movements a year.

Ellinair, is a new airline founded in February


2013 in the state airport of Thessaloniki
Macedonia operating one BAe RJ-85.

ACAS operates and maintaines three


Bombardier Dash-8 aircraft for a small
corporate entity.

AEROGULF SOLA ENGINE CENTRE

Aero Gulf Norway AS MRO offers operational


and engine maintenance supported by
high-tech power plant knowledge and solid
financial resources.

AIGLE AZUR

Aigle Azur, headquartered in Paris, operates


domestic and international services between
the Mediterranean and Africa with a fleet of
Airbus A319, A320, and A321.

AVIATION ISLAND

AVIATION ISLAND is a one-stop EASA


compliant Continuing Airworthiness
Management Organization.

Enspec Power Ltd is a privately owned UK


electrical engineering company.

Eurocopter Kazakhstan Engineering supplies


helicopters to Mongolia, Uzbekistan, Tajikistan,
Kyrgyzstan, Belarus and Azerbaijan.
Eurocopter Malaysia (ECM) is a centre for
sales and distribution of EC products, and
a maintenance, repair and overhaul (MRO)
service centre.

AVIOCATS

FL Technics is a global provider of tailor-made


solutions for aircraft maintenance and repair.

CARDIFF AVIATION LIMITED

Dubai-based flydubai has a network of more


than 65 destinations using a fleet of 35
aircraft.

AvioCATS offers Continue Airworthiness


Management Services (CAMO) as well as
aircraft maintenance consultant services.

FLYDUBAI

Cardiff Aviation Limited is an aviation


maintenance, engineering, technical services
and training group based at Cardiff Airport in
South Wales, United Kingdom.

FUJI DREAM AIRLINES

Fuji Dreams Airlines operates an Embraer fleet,


with scheduled flights from Nagoya Airport.

LAN AIRLINES

OMAN AIR

Oman Air, the national carrier of the Sultanate


of Oman, serves more than 40 domestic and
international destinations with a fleet of 30
aircraft.

ROYAL AIR MAROC (RAM)

Royal Air Maroc operates scheduled flights


from Morocco to Africa, Asia, Europe, North
America and Brazil as well as domestic routes
and charter services.

SAMCO AIRCRAFT MAINTENANCE

LUFTHANSA CITYLINE

SAMCO Aircraft Maintenance is a third party


maintenance provider for regional jet and
turboprop aircraft.

MESA

SIMMAD is responsible for maintaining


aeronautical equipment for the French
military.

NAV CANADA

NEXTJET

NextJet operates scheduled, charter, ACMI


lease and air freight services in Sweden.

NORWEGIAN AIR SHUTTLE

Norwegian Air Shuttle ASA (Norwegian) is


a low-cost airline, the second largest airline
in Scandinavia and the third largest low-cost
airline in Europe.

SIMMAD

SPIRIT AIRLINES

Spirit Airlines operates an all Airbus fleet on


approximately 250 daily flights to over 50
destinations.

TRANSAERO

Transaero is an airline based on Domodedovo


International Airport, Moscow Oblast, Russia.

UTAIR AVIATION

UTair operates scheduled services and charter


flights with fixed-wing aircraft and helicopters.

VIRGIN GALACTIC

Virgin Galactic is a commercial spaceflight


company which plans to provide suborbital
spaceflights to space tourists

CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

Cant Solve The MRO & Operations Puzzle?


Envision

Completing The Picture

www.rusada.com
+41 21 533 03 34
information@rusada.com
@rusadasoftware

HELI EXPO FEBRUARY 24th-27th, 2014


Anaheim Convention Center
Booth number 3209

MRO AMERICAS
APRIL 8th - 10th, 2014
Phoenix Convention Center
Booth number 109

18 | CASE STUDY: IfrSKEYES | AIRCRAFT IT MRO | MARCH/APRIL 2014

Stepping up with
MRO software
NAC achieved a lot more than a simple system upgrade when it opted for modern
MRO software explains Rob Vogel, Senior Manager, National Airways Corporation

ATIONAL AIRWAYS CORPORATION (NAC)


was founded in 1946 and is considered as one
of the biggest general aviation organizations in South
Africa. The company has its head office at Lanseria
Airport, Johannesburg with four sites within South Africa.
Working with customers across the African region and
the globe, NAC offers an extremely wide range of
products and services including fixed wing aircraft sales
(from piston engine and turbo prop engine aircraft to
corporate business jets and medium sized passenger jets);
comprehensive fixed wing aircraft maintenance (from line
support to C-checks); specialized refurbishment,
conversions and upgrades to aircraft; fixed wing charters;
air safety training; pilot training; Helicopter charters; sales
of rotary wing aircraft with a comprehensive maintenance
service; Piper aircraft maintenance and sales; spares sales
and support.

A few years later, another company in the group and


based in Pretoria made a similar decision to implement
AMASIS. With an average of 50 users, this company
used the system to ensure the good management and
running of its maintenance activities.
In 2009, this latter company was merged into National
Airways Corporation (NAC). Due to the diversity of
A LONG RANGE PARTNER
its activities and fleet, NAC historically had several
In 1996, a South African historical operator (at this
information systems simultaneously in use to support the
time, part of a conglomerate of aviation companies, later variety of maintenance activities required for different
to include NAC) was looking for a new maintenance
aircraft types that the company operated and supported.
information system. Special focus was placed on key
In parallel, financial information related to maintenance
criteria such as user-friendliness, robustness, and
and parts sales had to be reflected in a further and
support capabilities of the supplier. After a thorough
separate financial system. And finally, in addition to
selection process, a final decision was made to purchase merging two companies and those companies cultures,
AMASIS. Since then the system has been running for 13 both information systems environments had to be
years, supporting an average of 130 simultaneous users. merged and rationalized plus common processes had to

NAC also operates its own significant and varied fleet


comprised of different types of aircraft such as King
Air (200, 300, 350), Beechcraft 1900d, Embraer E (120,
145), Caravan C 208B, Codiac and Hawker Corporate
Business jets as well as aircraft from the Bell Helicopter
range and the Robin Helicopter range.

be reworked and established.


Proper technical tracking was initially not possible
causing reliance on a labour intensive manual effort, even
after the aircraft had left following a maintenance check:
the recovery of maintenance costs billed could become a
customer relationship issue.
As part of the global implementation, and prior to the
AMASIS migration itself, a detailed convergence study
had to be undertaken to validate that no aircraft related
specific functionality was lost and making sure that the
global process was simplified and the life of users was
made easier, with a high level of quality. In a few words,
every aircraft type set up had to be seen as a small
project within the global NAC implementation.
After the migration, from the various tools and even
spread sheets previously used, two systems remained
(whatever the maintenance base and aircraft type),

MARCH/APRIL 2014 | AIRCRAFT IT MRO | CASE STUDY: IfrSKEYES | 19

in addition to merging two companies and those companies cultures, both


information systems environments had to be merged and rationalized plus common
processes had to be reworked and established.
AMASIS being the core one for maintenance, rotable
and engineering support. Every maintenance location
across the companys sites and operations also had to
be connected with a harmonization process to ensure
that they were all using the same tools and processes,
whatever fleet and final customer was involved.
Another major challenge that NAC had to face was
to allocate the right costs to the right account, bearing
in mind the multiplicity of different participants and
contract types involved in each single transaction
(aircraft owner, lessor, customer, operator, etc.). Therefore
there was no other option but to launch a full project

making sure that the global process


was simplified and the life of users was
made easier, with a high level of quality.
In a few words, every aircraft type set
up had to be seen as a small project
within the global NAC implementation.

to integrate the aircraft maintenance system into the


financial system in a real-time environment. The decision
was also made to combine this full integration of major
systems together with an AMASIS upgrade part of the
integration requirement being native within the latest
AMASIS release.

MAJOR MILESTONES IN THE MIGRATION


AND INTEGRATION PROJECT

This multi-dimensional project had to be organized


and divided into different stages that would eventually
run in parallel. The biggest hot topics that had to be
addressed were as follows:

MANAGEMENT VISION FOR NAC IS


STABILITY and reliability together with excellent support
from ifrSKEYES, the AMASIS release and associated
internally developed modules, have become the
foundation for the application software suite at NAC. The
go-live for the integration of AMASIS with the financial
system is targeted for April 2014
Using ProFound UI development application tools,
together with AMASIS and its customized solutions, NAC
is not at all limited to providing its management team and

its valued customers with various portals, either direct or


remotely accessible through tablets or smart phones, to ondemand statistics, sales figures, maintenance costs, contract
performance, aircraft reliability graphs and statistics.
Customers will be in a position to view the maintenance
progress and costs on their aircraft, place on-line orders for
spares and request quotations, etc.AMASIS will be NACs
preferred maintenance application software solutions for
many years to come.

20 | CASE STUDY: IfrSKEYES | AIRCRAFT IT MRO | MARCH/APRIL 2014


Skeyes_Presse_Corpo_136x180mm.pdf

03/02/14

17:42

CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

this re-engineering of processes and tools didnt exclude the companys in-house
development capabilities from generating home-grown applications in the future for
specific needs; instead, the re-engineering was designed to be fully customized

You operate, we support.


hotelrepublique.com 2014 shutterstock

Mapping and modelling of the business processes,


together with the financial processes; the goal being
to generate invoices in real time environments with
no double capture and with excellent reliability of
involved data.
Data cleaning and upload for each aircraft type from
their former applications into AMASIS, and setting
for compliance with the maintenance and financial
processes.
Integration of AMASIS and finance application with
setting of workflow type rules and accesses to map
the global processes plus setting of relevant alerts and
warnings to key users or managers.
A dummy global migration to check the overall logic
of the process.
Training the users, considering AMASIS not as a
stand-alone system but as being integrated in the
context of the whole business.
Cleaning of pure migration (AMASIS V8.50
AMASIS V9.20) highlights.
Go live.

CUSTOMIZATIONS

In accordance with NACs requirement, this reengineering of processes and tools didnt exclude the
companys in-house development capabilities from
generating home-grown applications in the future for
specific needs; instead, the re-engineering was designed
to be fully customized, covering the industry standard
for an MRO module, using real-time transactions,
table definitions, transaction processing and business
processes/rules. In addition, various modules were
designed, and coded internally in and around AMASIS
to support NACs business demands: Spares Quotations,
Customer Order Entry module with spares sales,
Sundry Invoicing module, Stock-take module, MRO
module and Flight Operations module.
NACs IS department developed customized solutions
built using ProFound UI for Windows look-and-feel
with navigation, running on underlying RPG ILE code
with embedded JAVA scripting. All modules are read
and write from standard AMASIS files in a real-time
environment. n

ROB VOGEL

Full-service IT provider specialized in aviation software, IFRSKEYES offers complete


solutions designed to meet the requirements of Airlines, MROs, Defense operators, CAMO and
leasing companies with more than 100 implementations worldwide. Our experts know-how
and reliable solutions are the right answers to your projects and your needs.
MAINTENANCE & ENGINEERING

www.ifrskeyes.com

OPERATIONS

A N A LY T I C S

SOFTWARE AND SERVICES SOLUTIONS

All clear.

IFRSKEYES

Since 1987, IfrSKEYES (formerly named IFR France)


has been working with airlines, MROs, defense
organizations and leasing companies of all sizes across
the world and providing them with a consistent
range of information systems: aircraft maintenance
management software (AMASIS); airline flight
operations and cost management software (KEOPS);
and business intelligence solution (IBIS). AMASIS is an
integrated solution to manage aircraft maintenance
and related logistics. It is now implemented in more
than 80 information systems around the world.

SENIOR MANAGER, NATIONAL


AIRWAYS CORPORATION
Rob Vogel has been in aviation
since 1997 in a number of positions
including CIO and Head of Business
Systems Development and Support.
His current role is to ensure optimum
connection between several
information systems at NAC. Before 1997, he worked for
over 22 years: first, as a system operator; then operating
systems support development; and programming in
industries such as broadcasting, earthmoving, sales,
parts sales and workshop job costing (as National IT
manager). He also has a strong financial background.

INTERACTIVE

ASK THE AUTHOR A QUESTION

CLICK HERE TO LEAVE YOUR QUESTION

INTERACTIVE

JOIN THE DEBATE

CLICK HERE TO LEAVE YOUR FEEDBACK ABOUT THIS


ARTICLE AND START OR JOIN A DISCUSSION

Vendor Job Card

MARCH/APRIL 2014 | AIRCRAFT IT MRO | VENDOR JOB CARD | 21

The principles and ethos which have made


2MoRO Solutions the success it is today
Pierre Dagois, Chief Executive Officer, 2MoRO Solutions Sarl

and also got an MBA in international


Pierre Dagois is an engineer who graduated from ESIGELEC, (France)
2000, Pierre worked as Technical & Sales
business management (University of Laval, Canada). From 1998 to
then from 2000 to 2005 as International
Engineer in the Commonwealth on behalf of ALSTOM/AREVA and
Zambia) with regular missions in India and in
Projects Manager (Algeria, Gabon, Kuwait, Oman, Russia, Venezuela,
Officer and is Chief Executive Officer since 2009.
the Middle East. Pierre joined 2MoRO in 2005 as Chief Operation

AIRCRAFT IT: Your name, your job title and the name of the business?
PIERRE DAGOIS: Pierre Dagois, Chief Executive Officer, 2MoRO
Solutions Sarl.
AIRCRAFT IT: How did 2MoRO get started?
PD: 2MoRO is a French independent company dedicated to Aviation
MRO software and founded in 2004 with the meeting of two
teams: one of MRO experts and the other of IT specialists. Thats
the meaning of our company name 2 Teams specialized in the
MRO market (2MoRO). This combination has given us credibility in
both maintenance and operations departments as well as in the IT
departments of prestigious companies like Safran Group and Air France
Industries. Since then, 2MoRO has developed Aviation MRO software to
complete the world proven SAP ERP with user-oriented and innovative
off-the-shelf functionalities. Since founding, we have been involved
in major European R&D projects as a technology provider and we
invest a lot on innovation. Our main drivers are to both enhance our
software with innovation (simulation algorithms, mobility, RFID, cloud
computing, integration with embedded data, geolocation, Green IT, data
mining) and, of course, to anticipate market needs as we develop
these new functionalities in partnership with end-users.
AIRCRAFT IT: What is the attraction of aircraft related IT?
PD: Aircraft operators, maintenance facilities and aeronautics
manufacturers share the same concerns with respect to IT: their aircraft/
equipment collect and transmit ever more data but they do not exactly
know how to take benefit from them and improve the profitability of
their businesses. Mastering the exchange of data and giving value to
data are a central concern of aviation companies. 2MoRO has always
worked on the design of software for business optimization through
he secure sharing of computer data within the same company or
with other systems. From the beginning of our business, our aim in
2MoRO has been to design software that would have to integrate with
other systems and communicate with them in the most standard and
integrated way.

AIRCRAFT IT: What is guiding business principle drives 2MoRO?


PD: Listen and learn from the customers, and then propose usercentric, process driven solutions allowing possibilities for innovative
services developments. Indeed, 2MoRO carries in its genes the need
for innovation and the commitment to support its customers in the
appropriation of new features and new services making their businesses
more efficient and profitable. We do not want to offer the same software
as our competitors. Instead, 2MoROs software, specialized in aviation
MRO needs, completes other programs that are often leaders in their
market. Our goal is that customers benefit from the best software at the
best total cost of ownership. Too many companies have implemented
multiple software packages which sometimes run the same types of data
without global coherence. In the end, they have trouble identifying what
software provides the right information to make the right decisions.
AIRCRAFT IT: What has been 2MoROs greatest IT achievement?
PD: We are proud to provide two solutions certified by SAP (Aero One
and Aero-Webb). As you know, SAP is the ERP software world leader
vendor and thanks to our technical approach, we offer airlines, helicopter
operators, maintenance centers and OEMs the opportunity to simplify
their global information system. One technology to cover all their
businesses processes. Our third solution, BFly, capitalizes experiences
on R&D projects and on our SAP add-ons in a global data model and a
complete catalog of services for MRO activities and much more if needed.
This is a hybrid solution which enables the customizing of screens for
users needs and uses a catalog of proven functions. 2MoRO has designed
BFly to be independent from technical constraints (operating system,
database, browsers and other third party licenses).
AIRCRAFT IT: What has been 2MoROs greatest business achievement
to date, and why?
PD: 2013 was a successful year for 2MoRO. At first, we won eight new
projects, of which the two most recent were with Airbus Helicopter
maintenance centers. Secondly, we were also able to support our historical
customers, Turbomeca (helicopter engines) and Snecma (aircraft engines),

in the expansion of our solutions by maintaining with them the reactivity


and the quality of service that have kept them loyal over eight years.
AIRCRAFT IT: What have been 2MoROs disappointments and what
have you learned from them?
PD: The processing time required to move from the innovation of an
R&D project to its commercial deployment on the market. We are now
looking for association with end customers both in our R&D projects
and in the commercial deployment of the solution. If there are any
volunteers among readers, feel free to contact us.
AIRCRAFT IT: In a sentence, how would you summarize what
2MoRO does for aviation customers?
PD: 2MoRO makes affordable state-of-the-art MRO IT solutions thanks to
its alternative approach and through innovative technologies and services.
AIRCRAFT IT: What is new on 2MoROs development horizon?
PD: Our product philosophy is to continue to anticipate market needs
and propose solutions based on the new technological developments
of tomorrow. We will also extend our presence in Asia Pacific with a
regional office in Malaysia, to be closer to our customers and partners.
AIRCRAFT IT: What will be the next big thing in Aviation IT?
PD: To build the capacity to make information systems global in a
heterogeneous software environment, having in mind that security and
confidentiality are a must. And then the creation of new services based
on data sharing. We have already been working on this topic in a R&D
project with Airbus, Dassault Aviation and Eurocopter.
AIRCRAFT IT: What do you want your customers to say about 2MoRO?
PD: We were right to trust 2MoRO. Their software has been installed
in the planned schedule and they fully meet our business needs while
saving time and money.
AIRCRAFT IT: Pierre Dagois, thank you for your time.

22 | WEBINARS | AIRCRAFT IT MRO | MARCH/APRIL 2014

Upcoming Live Software Demonstration Webinars at www.aircraftit.com/MRO/Webinars.aspx this February and March
This February and March will bring further great opportunities for readers to attend programs covering two of the leading MRO software solutions on the Market today. If you need to know
more about getting the best from BI (Business Intelligence) or how an end-to-end engineering solution can add value to your MRO business, youll save a great deal of time and gain a lot of
what youll need to know to inform a good decision by simply attending these two informative webinars.
Sign up to free live online software demonstrations for a perfect introduction to the worlds leading MRO Software vendors and to learn how they can assist and add value to your operations.

Live MRO / M&E Business Intelligence and Technology


Software Demonstration and Masterclass Webinar
n SESSION 1: 20th February 2014
07:00 GMT/UTC
n SESSION 2: 20th February 2014
15:00 GMT/UTC
n DURATION: 1 hour plus Q&A.

application to iPad application for Cabin maintenance


management.
During the Webinar you will also be taken on a brief
high-level tour of AD Softwares AIRPACK MRO / M&E
Software solution currently used by 52 companies
worldwide, with twelve new customers in the last 18
months. You will see the rich functionality and different
modules AIRPACK provides, including: Fleet Management
& CAMO; Inventory Control and Logistics; Documentation
Management; Reliability and Statistics, plus more; and
that AIRPACK provides an excellent alternative to other
MRO software solutions at typically 40% less cost; it is
Microsoft Windows ready, web-enabled, multilingual and
complete training can be completed in five days.

Volartec: Live M&E / MRO Software Demonstration


of Alkym (Value Added MRO Software)
n SESSION 1: 6th March 2014
07:00 GMT/UTC
n SESSION 2: 6th March 2014
15:00 GMT/UTC
n DURATION: 1 hour plus Q&A.

AGENDA

General overview of ADSOFTWARE (10)


Presentation of the 6 AIRPACK modules (10)
How to extend the added value of your Maintenance
system with ADSoftware business intelligence (30)
Q&A Session (10)

n DESCRIPTION
Register to attend this Webinar and join AD Software for
an excellent chance to discover how the latest Business
Intelligence (BI) software tools can provide huge added
value to any Maintenance Management Information
System and take it to the next level.
The Webinar will take you on a tour of the new Business
Intelligence tool from AD Software and you will see how
to extend the value and performance of key MRO / M&E
data. BI technology has evolved greatly, from internally
developed graphical user interfaces to packaged
applications that provide users with easy access to data
for analysis.
You will see a live demonstration of a BI dashboard
and learn how to gain more insight, across more data,
and drive better outcomes in every aspect of your
maintenance activity; from predictive maintenance, Cloud

HOW TO SIGN UP FOR THE WEBINAR

Click on the Register for Webinar link, select your


preferred Webinar Session and enter your details. Full
instructions on how to access the Webinar will be
emailed to you.
If you cant attend the live Webinar Sessions, sign up
anyway and you will receive immediate access to the
Webinar recording as soon as it is loaded to the Aircraft
IT Website.

INTERACTIVE

JOIN THE WEBINAR

CLICK HERE TO VIEW FULL DETAILS AND SIGN UP


FOR THIS FREE WEBINAR

n DESCRIPTION

Register to attend this Webinar and join Volartec for a


live software demonstration of their extremely popular
and cost effective M&E / MRO IT Solution: Alkym. The
Webinar will show you that cost should never be a
reason for not having the best tools to manage your
technical operation - you will see how it is possible to
implement a feature rich, sophisticated MRO / M&E
software solution, including added value modules, for
almost any budget.
During the Webinar you will be taken on a tour of
Alkym, which has, as standard, all the functionality you
will expect from a maintenance management software
system covering all aspects of Engineering, Maintenance
and Logistics. The tour will begin with a demo of the
popular user-friendly interface, before moving onto
the added value aspects of Alkym with live demos of

modules such as Technical Library, Quality Assurance and


Human Resources along with the recently released Safety
Management System module.
You will see how these integrated modules (as well as
other key modules including Airworthiness, Inventory,
Planning, etc.) combine to create a one-stop, end-to-end,
software solution to cover all the key technical aspects
of aircraft maintenance. You will also see how Alkyms
Technical Documentation module: M-Files, integrates to
all modules to allow you to quickly manage electronically
all the associated files and updated documents
throughout your organisation.
And you will see a high level tour of Alkym and the rich
functionality the different modules provide plus see how
the different modules seamlessly integrate with each
other and how it is possible to have all this functionality
at a low cost and with a short implementation time
(weeks rather than months).
The Webinar will show you the work processes already
used by Alkyms 50+ customers and how they have
achieved value for money. Also see how Volartec, with
almost 10 years experience, proves that long drawnout projects are not required for successful software
implementations you will see how the average
implementation project for Alkym is 5 to 8 weeks thus
providing an extremely quick ROI (return on investment).

HOW TO SIGN UP FOR THE WEBINAR

Click on the Register for Webinar link, select your


preferred Webinar Session and enter your details. Full
instructions on how to access the Webinar will be
emailed to you. If you cant attend the live Webinar
Sessions, sign up anyway and you will receive immediate
access to the Webinar recording as soon as it is loaded
to the Aircraft IT Website.

INTERACTIVE

JOIN THE WEBINAR

CLICK HERE TO VIEW FULL DETAILS AND SIGN UP


FOR THIS FREE WEBINAR

Interested in IT systems
for Flight Operations?
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CASE STUDY

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Predictions for 2014 - Identity as a Mega Trend.


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24 | WHITE PAPER: FLATIRONS | AIRCRAFT IT MRO | MARCH/APRIL 2014

Part 4: Early Adopters


Engine manufacturers, say David Boyer, VP of Aerospace Operations, and
Tim Larson, Global Product Manager at Flatirons Solutions, take the lead in
adopting best practices to support S1000D in a multi-spec world.

HE FOCUS OF this series is the emergence of


S1000D as the new information exchange
standard for civil aviation and the significant stepchange it represents in the way all participants in the
civil aviation ecosystem will create, manage, deliver,
access, and use information in the future. Along with
the gradual adoption of S1000D for new-generation
aircraft programs is the ongoing requirement to

simultaneously support iSpec 2200 standards for existing


programs.
When looking at early adopters, lets start by
specifying what early adoption means in two respects.
First, early adoption applies to organizations that are
actively creating or working with S1000D content.
Early adopters in this sense are the primary original
equipment manufacturers (OEMs) Airbus, Boeing,

Bombardier, and other airframe manufacturers that have identified


S1000D as the information standard for their new-generation programs.
Early adopters also include suppliers to the primary OEMs who provide
components and systems for new-generation aircraft. These OEMs are
creators of technical information and, as such, play a role early in the
lifecycle of an aircraft and the creation of its technical information.
In contrast, airline operators and their technicians are consumers of
technical information. Being further downstream in the introduction of
new aircraft, they have not been early adopters actively working with
S1000D content. This is largely because airline operators are just now
taking delivery of the Boeing 787 Dreamliner, while the Airbus A350 and
Bombardier CSeries aircraft are not yet in general production or in active
service.
Second, and more importantly for the purposes of this article, early
adoption applies to best practices being implemented by OEMs to supply
data in the S1000D standard while still supporting data standards for
existing aircraft programs. It is this second type of early adopter that is
setting the standard by which others in the civil aviation ecosystem will
measure their systems in the 21st century. Lets take a closer look.

Best practice in a single system


Suppliers to primary airframe manufacturers are taking the lead as early
adopters of best practices to adopt systems that let them create and
manage S1000D-based information in a single system with iSpec 2200
data, while airline operators have largely stepped out of the conversations
determining how critical information technology that makes their
businesses run will impact them. All participants in the civil aviation
ecosystem are at a crossroads to identify what the adoption of newgeneration aircraft means across their organizations and determine how
they will equip themselves to compete in the 21st century.

MARCH/APRIL 2014 | AIRCRAFT IT MRO | WHITE PAPER: FLATIRONS | 25

ADOPTION OF S1000D: ENGINE MANUFACTURERS


TAKE AN EARLY LEAD

One segment of the civil aviation ecosystem that is actively adopting


S1000D as required by the primary OEMs, and tackling head-on the
challenges of supporting multiple specifications, is engine manufacturers.

Living in a multi-spec environment


Primary OEMs including Airbus, Boeing, and Bombardier are driving
adoption of S1000D across the civil aviation ecosystem by requiring
technical information in S1000D for new-generation aircraft. The primary
OEMs drive the information standard with which everyone else in the
ecosystem has to work. Other OEMs have to produce information for
Airbus, Boeing, Bombardier, etc., in both iSpec 2200 and S1000D, and
airline operators live in the middle of this multi-spec environment. OEMs
and airline operators need to figure out how to accommodate both sets of
standards and can adopt best emerging practices to mitigate the cost and
complexity of meeting evolving requirements.

Global manufacturers of aircraft engines face a dilemma common to


many OEMs steadily rising costs to capture, manage, and distribute
technical information in multiple exchange standards for complex product
lines, global partnerships, and business process needs. Like other large
OEMs, in order to support their customers and suppliers requirements,
engine manufacturers must produce technical information in iSpec 2200
and now S1000D standards. New S1000D requirements have meant that
they faced the costly and complex possibility of developing multiple
systems. For some manufacturers, supporting S1000D also has meant the

adding a new technical information management


system to handle S1000D requirements in parallel to
their existing systems is not a sustainable approach.
The resulting complexity would be costly, timeconsuming, and subject to error.
possibility of adding systems not just within one business division but
across several divisions.
These large OEMS have recognized early on that adding a new technical
information management system to handle S1000D requirements in
parallel to their existing systems is not a sustainable approach. The resulting
complexity would be costly, time-consuming, and subject to error. At the
same time, they have recognized that cobbling together various applications
and databases over time to meet changing requirements is not an
alternative or feasible solution either.
What these large manufacturers have done is adopt a single solution
suited to their technical information requirements for the 21st century.

THE SOLUTION

Leading engine manufacturers are calling on technical information


management specialists with expertise specifically in aerospace and aviation
to develop best practices for next-generation systems. The technical
information management systems they are developing include key
functionalities as discussed in previous articles, including:

The author view in TechSight/X Editor

A SINGLE SOURCE FOR REUSABLE CONTENT: A solution that


provides authors with a one stop shop for all content (including XML/
SGML, 3D models, graphics, and metadata), which is stored centrally
in a Common Source Database (CSDB) for use by multiple sites and
business units.
USER-FRIENDLY AND INTEGRATED XML EDITORS: XML editors
that reduce the learning curve for authors who are new to XML yet
provide the sophisticated XML functionality of traditional editors and
that are tightly integrated with other components of the larger system,
CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

26 | WHITE PAPER: FLATIRONS | AIRCRAFT IT MRO | MARCH/APRIL 2014

The overview tab


in TechSight/X
CMS

such as TechSight/X Editor based on Serna XML Editor from Flatirons Solutions (formerly
InfoTrust Group). It offers a word processor-like interface, instant XML validation, and
other user-friendly features that make the adoption of XML easier while providing advanced
capabilities experienced XML authors expect. Its integration with the TechSight/X CMS
(content management system) also facilitates content authoring and editing to increase
authors productivity and speed up the delivery of up-to-date information to end users.

ON-DEMAND DATA TRANSFORMATION


VIA PUBLICATION MANAGEMENT: Powerful
publication management capabilities automate content
transforms for both in-bound technical information
(from supplier partners) and out-bound support and
maintenance content (for end-customers). This lets
OEMs take in, store, and publish out content for
both legacy iSpec 2200 and next-generation S1000D
fleets without requiring the OEMs to alter or
abandon legacy document type definitions (DTDs).
By normalizing content through on-demand data
transformation, data can be presented to end users in
S1000D or iSpec 2200, PDF, and HTML publishing
options, providing the required level of flexibility
needed to support a wide array of spec-defined
programs and contractual commitments from within a
single publishing environment.
INTEGRATION WITH CRITICAL ENTERPRISE
INFRASTRUCTURE: By providing not only a
content management capability but also a powerful
workflow engine capable of managing business
processes both within and outside the client
organization, the technical information management
solution is tightly integrated with the client enterprise
resource planning (ERP) and reporting infrastructure
to ensure that the solutions capabilities are accessible
and quantified.

BEST PRACTICES: MODERN TECHNOLOGY


PLUS DOMAIN EXPERTISE

In addition to adopting modern technology that


underlies a single technical information management
system for both existing and new-generation fleets,
these early adopters are also doing something else
that is different. They are calling on vendors who are
experts specifically in aviation and aerospace. Many
of the components of an information management
solution are available from a variety of vendors that
serve a broad range of industries. However, a key
differentiator that allows OEMs to get the most benefit
out of advanced technology is working with aerospace
domain experts.
For example, while an organization can use a number
of generic XML editors, a CSDB, or integrations
between its technical information and other enterprise
systems, it can fall short of getting the full value of
the technology if not applied to its specific use cases.
OEMs that call on product-based solutions adapted
for the specific use of the aviation community show
marked added value in terms of time to deployment,
productivity, and lower overall cost. Whats more, these
early adopters have researched the time, effort, and
budget required to develop custom solutions based
on generic technology. They have made the wiser
decision to invest in providers with dedicated aerospace
solutions with roadmaps set to mature through time
based on the input of other aerospace customers.

RESULTS

These large OEMs are not going cold-turkey, jumping


quickly from their existing systems to the new technical
information management system. Rather, they are
making the transition to a new multi-spec system over
the course of multi-phase implementations in order to
minimize the cost and disruption of solution adoption.
The single system combined with the phased approach
has helped OEMs realize benefits that include:
Through the consolidation of multiple platforms,
dramatic and quickly achieved reductions in content
conversion costs, IT maintenance and administration
costs, as well as lower training costs for end-users
previously charged with working in multiple
application platforms.
Efficiency gains resulting from speedier review and
decision-making processes through the use of both
internal and external workflows to capture and
respond to business and technical requirements from
the manufacturers end customers.
New revenue streams through improved business
flexibility to meet customer needs for custom
publications, automated delivery of content to
external portals or data stores, or other revenuegenerating customers or program-specific
requirements that were difficult to respond to using
legacy system capabilities.
Lower cost per publication with improved support
for custom publications, distribution of updated
content to end-customer portal sites, and traditional
content delivery mechanisms.
Improved content consistency and accuracy thanks
to increased re-use of material that is common across
multiple products, publication types, or business
units.

AIRLINE OPERATORS: PASSIVE PARTICIPANTS


IN A CHANGING INDUSTRY

While, on the OEM side, there are several early


adopters of single systems designed to handle multiple
specifications for existing and new-generation fleets, the
picture is much different on the airline operator side.
S1000D became the international exchange standard
in technical information for civil aviation in 2004.
As of mid October 2013, 40 Boeing 787 Dreamliners
had been delivered out of a total 131 orders1. Orders
for the A350 stood at 7252, and Bombardier had
received more than 170 orders for its CSeries aircraft3.
Each aircraft program uses S1000D for the basis of its
technical information.
Nearly a decade has elapsed since S1000D entered into
civil aviation and the first new-generation aircraft began
rolling off the production lines. That decade saw airline
operators step back from conversations on information
exchange standards and the technology discussions that
will impact them for decades to come.
Northwest Airlines was the sole early adopter

MARCH/APRIL 2014 | AIRCRAFT IT MRO | WHITE PAPER: FLATIRONS | 27

supporting multiple specifications in a single system among airlines. Delta gains that benefit
through the merger of the two airlines. Outside of this, airlines have been slow in preparing for
this change in the industry. Since new-generation aircraft are just now entering service, this is
somewhat to be expected. However, because airline operators have removed themselves from
discussions in the S1000D User Group, the ATA e-Business Programs Civil Aviation Working
Group, and other civil aviation conversations, they are not poised to scale their existing
technical information management systems to meet requirements of new-generation aircraft
programs.
Instead, the majority of airline operators are taking whats coming to them from the primary
OEMs by default. Rather than making business decisions from an informed perspective, they
are now starting to live through the changes that are on their doorstep without knowing
what these changes mean. Absence from the conversations about information standards
and technology means airline operators are dependent on others to guide them through
this process. This can be a challenge for both the airline and the solution provider. Here the
solution provider needs to be able to share S1000D knowledge and provide training and
coaching as well as a product that aids the airline in producing, managing, and delivering
content in the multi-spec environment.

JOIN THE CONVERSATION, GET PREPARED

Rather than highlight early adopters among operators, then, here we recommend to airline
operators that they take proactive steps to learn about what new S1000D specifications mean
for their maintenance and engineering teams as well as their technicians. Get involved with
the ATA e-Business Program, attend the S1000D User Forum, discover training options
available today. Read the previous articles in this series about who is impacted by new
information standards and why; as well as options for charting an optimal course to meet
new requirements. Explore options available to you from vendors offering solutions, request
demonstrations, watch webinars.
Now is the time to start establishing plans. If you began making plans for a single authoring
tool and IETP (interactive electronic technical publication) in the past (as airline operators
started to do several years ago), dust them off and fill in the gaps. Start from this foundation
and build a plan that uses best practices so that you can fully understand the decisions you
need to make as you take delivery of new-generation aircraft. Transitioning from a legacy
system to one that will meet your needs for years to come should start now. Rather than
backing into decisions because you lack information, face the future and walk into it with
the right information so you can make the best decisions to support your business and your
customers.

Did you know?

The TechSight/X suite of products is todays leading manufacturer-independent, technical


information management solution used by the worlds largest airlines and OEMs.
The TechSight/X OEM Edition helps OEMs support their customers and suppliers in the
production, ongoing revision, and automated distribution of aerospace technical information
specifically designed to support multiple formats and standards like iSpec 2200 and S1000D
with reusable, dynamic content to support a wide range of programs, specifications, and
delivery formats.
The TechSight/X Aircraft Maintenance Edition is designed for airline operators that have ordered
and are taking delivery of new-generation aircraft. It is a suite of applications for managing
maintenance and engineering information across both existing iSpec 2200 and new S1000D
program fleets including the Airbus A350, the Boeing 787 Dreamliner, and others so you
can accommodate both existing and new-generation aircraft programs in a single system.
The solution delivers the most current, accurate, and regulatory-compliant information for
all aircraft to technicians at the point of performance and gives your airline control of your
technical documentation for all of your fleets in a single system relieving pressures of technical
information management so you can retain your competitive advantages and focus on flying.
www.techsightx.com

CONCLUSION: NEW-GENERATION TECHNOLOGY


FOR NEW-GENERATION AIRCRAFT

Stepping onto a Dreamliner or watching the test flights of the Airbus


A350 and Bombardiers CSeries are tantalizing. These new-generation
aircraft are ushering in a drastically new era of civil aviation. The flying
public can see many of the differences that set new-generation aircraft apart
from their older kin. For those less-visible organizations that are building
the components and systems of these new-generation aircraft behind the
scenes, one cannot underestimate the urgency to adopt sustainable solutions
to support new-generation aircraft and your day-to-day operations. If youre
an OEM or supplier struggling to meet multiple technical information
requirements for multiple customers, take a look at the technology and
solutions available today from aerospace specialists to help you meet headon the challenges of a multi-spec world. Learn from what early adopters
already have done and chart a course to support your business.
On the airline operator side, we eagerly await to see who the early
adopters of 21st century technical information management technology
will be. As operators take delivery of the 787 and eventually the A350
and other new-generation aircraft, unless they take proactive steps they
will have missed the opportunity to adopt solutions to keep their fleets
running smoothly without incurring exploding costs, a lag in delivery
of information to their technicians, increased risks of fines, and other
consequences. If operators dont soon join the conversation on technical

Get Involved

Join the conversation on technical information standards for newgeneration aircraft programs.
ATA e-Business Program Membership Information
www.ataebiz.org/meminfo/
ATA e-Business Program, Civil Aviation Working Group (CAWG)
www.ataebiz.org/apps/group_public/
ATA e-Business Forum and S1000D User Forum 2014
www.ataebiz.org/forum/

FOOTNOTES

http://active.boeing.com/commercial/orders/index.cfm
www.a350xwb.com/x-tra/od
3
www.bombardier.com/en/media-centre/commercial-aircraft-status-reports.html
1
2

FLATIRONS SOLUTIONS

Flatirons Solutions provides


information management consulting
services and solutions for Fortune
500 and other companies in the
aviation and aerospace, enterprise, government, high-tech, and publishing
and media industries helping customers deliver the right information, at
the right time, to the right people.
The TechSight/X suite of products is an independent solution for
technical information management developed specifically for the
aerospace industry to create, manage, and deliver large volumes
technical information in support of the production, operation, and
maintenance of aircraft throughout their lifecycle.

information standards and technology, theyll be in


a reactive position; and we have to hope that the
consequences wont be negative for the flying public.
All players in the civil aviation ecosystem can reduce
the complexity they face in meeting new requirements
by adopting a single system that supports multiple
specs for technical information management for
existing and new-generation fleets. Leading OEMs
are making the business decision to consolidate their
technical information management systems into one
and are achieving tangible results. Airlines can plan
ahead and experience the same benefits. Get started
now to identify and develop your technical information
management solution for the 21st century. n

TIM LARSON

CHIEF PRODUCT TECHSIGHT/X SUITE,


FLATIRONS SOLUTIONS
Tim Larson has more than 30 years
experience in commercial aviation and
has played a key role in promoting
and developing the S1000D
specification in the ATA e-Business standards body. He
serves on the ATA e-Business Steering Group (ESG),
is a member of the ATA Civil Aviation Working Group
and the S1000D Steering Committee, and supported
the design and delivery of the first S1000D production
solution for a commercial carrier. Tim currently serves
as the chief product owner for InfoTrust Groups
TechSight/X suite of products that support both ATA
iSpec 2200 and S1000D specifications.

DAVE BOYER

VP OF AEROSPACE OPERATIONS,
FLATIRONS SOLUTIONS
Dave Boyer is vice president of
Aerospace Operations for Flatirons
Solutions TechSight/X suite of
products. He has more than 20
years of experience as an aircraft technician and
maintenance supervisor with the U.S. Air Force and
several commercial airlines, applying this experience
to help airlines, OEMs, and MROs increase productivity,
reduce costs, and achieve profitability.

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28 | FEATURE | AIRCRAFT IT MRO | MARCH/APRIL 2014


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WinAir
AVIATION MANAGEMENT

SOFTWARE

Why WinAir?
PROCESS DRIVEN
MAXIMIZES EFFICIENCY

Whats in your next issue


of Aircraft IT MRO?

Data warehousing enables us to collect data when its generated and use
it when we need to: its a great benefit in a world where knowledge is King
and you can read about it in our next issue. Youll also be able to read
about the special challenges of MRO for a helicopter operator and how the
alignment of CMS (content management systems) with MRO can deliver
benefits. Finally, well be covering new generation aircraft face them, dont
fear them because they generate value which far outweighs any challenges.

The latest MRO IT News


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Collect data when and where its generated, use it when and where you need it.

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CMS and MRO systems realignment: the facts and fiction.

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it takes a few moments.

How I see IT

Predictions for 2014


Michael Denis

This trend, coupled with the


cost of ferrying aircraft, will
level the offshore outsourcing
playing field and, to some degree,
result in repatriation of work
both on-shore and in-house.
INTERACTIVE: GET INVOLVED!

Why not get involved with the debate? Send


your comments or questions to Michael by clicking here.

New Years resolutions an


d annual predictions are
like
earnings forecasts; the lon
pressures on the industry
gevity of their accuracy
as demand wanes.
is often
short lived. Although the
6. MRO skill shortages co
lifespan of predictions ma
ntinue to increase. Techn
y be
ologically
short, here are some of my
advanced new-generation
predictions for the aerosp
aircraft require higher ski
ace and
aviation industries for 201
lls in
an industry already suffer
4:
ing from aging demogra
phics
1. Most airlines reach sus
and geographic skills sho
tainable profitability. Deca
rtages. This trend, coupled
des of
analysis show a high corre
with the cost of ferrying
lation between country gro
aircraft, will level the off
ss
shore
domestic product and air
outsourcing playing field
travel, a trend we continu
and, to some degree, res
e to
ult in
see in 2014 as the global
repatriation of work both
economy continues to rec
on-shore and in-house.
over
from the financial meltd
7. OEMs land grab for inc
own of 2007.
reased aftermarket reven
ues
2. Fuel prices will remain
will accelerate via contr
relatively low and stable
ol of IP. OEMs move in
. Fuel
to the
prices are not expected to
more lucrative aftermark
increase . Of course, the
et by bundling asset acquis
problem
is that the benefit of an
ition,
financing, logistics and
improving global economy
maintenance are common
also
causes increased demand
place.
OEMs are now increasing
for oil and raises jet fue
the intensity of IP protec
l prices.
tions
3. The rosy future for op
and IT mandates on newerators overall does not
generation aircraft. They
necessarily
are
translate into a rosy eve
betting on the long view
rywhere. Air carriers in In
that affordable bundling
dia
of asset
will continue to suffer fro
acquisition, financing, log
m the combination of a
istics, and maintenance tod
weaker
economy, too many carrie
ay
will reap high margins in
rs providing excess capac
the coming decades and
ity, and
laws that increase costs wh
lock in
cash-strapped operators.
ile preventing direct foreig
The expansion of MRO Ne
n
investment. Australia is an
tworks
and OEMRO joint ventures
other country where gover
continue to negatively im
nment
regulations and over capac
pact
fully independent, non-air
ity are resulting in air car
line affiliated MROs.
rier
financial losses.
So what do these predictio
ns mean for MRO IT in 201
4. Merger mania is over.
4?
Mergers in the Americas
Mobility solutions that
seem to
increase labor productivit
be complete with the AA/U
y and
S and LAN/TAM marriages.
dispatch punctuality will
become ubiquitous.
With the exception of Ali
talia, Europe, too, seems
Service parts optimizatio
to have
n technologies that impro
finalized its M&A consolid
ve parts
ations. For the rest of the
distribution, turn times, an
d pooling will continue
world, consolidation and
to see
its associated capacity dis
increased usage.
cipline
are unlikely, as carriers
will be bolstered by good
enough As OEMRO ventures expand, integr
financial returns to avoid
ation of Product and
bankruptcy but not good
Service Lifecycle Manage
enough
to spur M&A.
ment technologies will inc
rease.
Mergers are an impetus
5. The short-term outlook
to replace mainframe leg
for providers of MRO ser
acy
systems resulting in enter
vices
is positive. Forecasts of MR
prise-wide IT moderniza
O spend, measured in lab
tions.
B2B integration of MR
or
hours, material and overh
O business networks will
ead, are strongly correlat
continue
ed
to increase demand for
to increased asset utilizati
MRO IT networks with mo
on, labor and supply costs
dern
as
industry data exchange sta
well as asset lifecycle sta
ndards (SPEC2000, S1000
ge. The continued introd
D,
uction
S5000F).
of new-generation aircra
ft will, however, put down
ward
Or at least thats how I see
IT.

30 | WHITE PAPER: 2MoRO | AIRCRAFT IT MRO | MARCH/APRIL 2014

Using data to improve MRO


schedule management
Enhance aircraft fleet management and equipment performance by using data-mining
methodology, says A. Ben Zakour, Research and Development engineer at 2MoRO Solutions,

MARCH/APRIL 2014 | AIRCRAFT IT MRO | WHITE PAPER: 2MoRO | 31


2moroAnnoncePresse1112.pdf

11/01/12

16:12:56

CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

Prediction of maintenance tasks helps to reduce diagnostic work as well as delays and
costs caused by unscheduled maintenance events. Being able to forecast potential
defaults, malfunctions, failures and errors is of considerable help

IRCRAFT MANUFACTURERS AND


operators have to differentiate their product
from that of their competitors by offering customers
ways to fly more often and/or further at lower cost.
Towards this end, reducing maintenance costs can be a
way to reduce the costs of aircraft use while ensuring a
high level of service and safety.
Part of our research work at 2MoRO Solutions
focuses on forecasting aircraft maintenance tasks and
optimizing the planning of those tasks. This paper
looks at the prototype prognostic tool that has grown
out of this. The solution described takes advantage of
heterogeneous raw data available around the aircraft
lifecycle to better predict maintenance tasks and
improve aircraft health monitoring.
Prediction of maintenance tasks helps to reduce
diagnostic work as well as delays and costs caused
by unscheduled maintenance events. Being able to
forecast potential defaults, malfunctions, failures
and errors is of considerable help to operators and
maintenance professionals. It provides the right
diagnosis and supplies a list of resources necessary to
reduce maintenance time. Available data are made up
of in-service data (derived from the aftermarket phase)
and referential data (created mostly during the design
phase). On the prototype presented in this paper, both
kinds of information are pre-selected, analyzed and
pre-processed in order to apply data-mining tasks. The
mining task provides the discretional or predictive goal
in accordance with user needs.
The prognostic tool combines and aligns both types
of data to highlight timing differences between the
maintenance plan and the real-life maintenance
application. This correlation provides the link between
the referential and in-service data: a link that can assist
manufacturers in monitoring aircraft configurations
and help with supplying the right resources in the right
place at minimal cost. The proposed correlation adapts
maintenance plans in accordance with the operating
environment. It is made by identifying specific frequent
patterns called critical behaviors or typical behaviors.
Critical behaviors are identified by performing a
data-mining task that extracts frequent patterns. It uses
several extraction constraints, including a sliding window,
to extract straightforward patterns, satisfying users
needs. The extracted patterns represent frequent similar
contextual uses and contextual behaviors associated
with maintenance tasks, and specific inspection reports

identifying default, malfunction, fault or failure.


Well deal with the components of this methodology as
follows. The first section details the types of information
on which the analysis is based and presents the way
they are merged and pre-processed. The second section
describes the data-mining task used to identify critical
behaviors and explains how the resulting patterns are
used to predict aircraft maintenance events and analyze
equipment performance trends. Finally, we conclude
by explaining the next improvement in and ideas for
industrial applications of the proposed framework.

DATA DESCRIPTION AND PRE-PROCESSING

The types of information on which the analysis is


based and presents, and the way they are merged and
pre-processed.
Before applying a data-mining task, a pre-processing
step is needed to adapt raw data and improve the
mining (description and/or predictive) results. The preprocess step consists in analyzing, strengthening and
organizing data.
In order to identify critical behaviors, our prognostic
prototype uses in-service and referential data.
In-service data are characterized by the context in
which the aircraft is used. It includes information
about aircraft operations and MRO such as flights
details, pilot reports, aircraft configuration but
also maintenance reports and inspection reports.
It describes a set of flights by detailing the airports
from which the aircraft took-off and landed, flight
duration, percentage of aircraft loading and fuel
consumption. It also includes maintenance tasks
performed during the life of the aircraft: each such
task is linked to the associated equipments part
number (PN) and serial number, to the counter
values of the equipment and to the whole counter
values of aircraft.
Referential data includes OEM specifications such
as the maintenance planning document (MPD)
and aircraft maintenance manual (AMM). The
AMM describes the frequency of and conditions to
apply precautionary maintenance tasks during the
aircrafts life. These tasks represent a hierarchical
tree describing the different parts of the aircraft and
this structure is available through the manufacturers
technical data book, called Illustrated Parts Catalog
(IPC), also produced by manufacturers and
compliant with ATA Spec standard.
C

CM

MJ

CJ

CMJ

32 | WHITE PAPER: 2MoRO | AIRCRAFT IT MRO | MARCH/APRIL 2014

a data mining tool that compares the maintenance


schedule set by manufacturers with available and
actual historical in-service data (such as flight hours) in
order to forecast future dates for aircraft maintenance.

Figure 1: In-service and referential data alignment

The pre-process module of our framework aligns and merges both kinds of
available data according to time and to the aircrafts operations (number of
flight hours, take-offs and landings, etc.). The connection with heterogeneous
data is performed chronologically and describes events that occurred during
the equipment/aircraft life cycle. Figure 1 shows an example of merging inservice and referential data. The chronology aligns aircraft/equipment status,
mission conditions, expert reports and maintenance tasks. Scheduled tasks are
represented twice: when they were planned (represented by green triangles)
and when they were actually performed (represented by red triangles).
In order to identify critical behaviors, users of the framework have to
determine critical points (failure, default, malfunction, maintenance task).
Critical points are reference flags that users can apply to analyze trends and
associated usage behaviors. For each corresponding critical point, aligned
data is associated to a usage sequence. A usage sequence is a succession of
life cycle events ending at a specific critical point. Sequences ending with the
same critical event are grouped in order to identify typical usage/ condition
behaviors contributing to the corresponding critical point.
According to the representation described above (referential and in-service
data), the framework builds a pattern of typical wear behavior for aircraft /
aircraft parts/ equipment. In practice, for aircraft maintenance, repair and
overhaul (MRO) purposes, each maintenance action is defined for a specific
default/ malfunction/ fault/ failure caused on a particular equipment identifier
(PN). According to this principal, we can infer that possible correlation
between the type of use of the equipment and failure/ wear models can
be considered as a correlation between type of usage for equipment and
maintenance task associated to the failure/wear. Analyzing and comparing
critical behaviors leading to several critical points allows us to identify some

usage or trend influences on other equipment or groups of equipment.


The following section describes the data mining task that identifies critical
behaviors and allows the prediction of maintenance tasks.

FRAMEWORK MINING TASK

The data-mining task used to identify critical behaviors and how the
resulting patterns are used to predict aircraft maintenance events and
analyze equipment performance trends.
Current thinking informs us that there are plenty of forecasting tools
on the market. However, the optimization of scheduled and unscheduled
maintenance tasks dates taking into account several constraints set by the
aircraft operators and/or the maintenance centres (as qualified resources
availability based on the aircraft configuration) is done manually.
We propose a data mining tool that compares the maintenance schedule set
by manufacturers with available and actual historical in-service data (such as
flight hours) in order to forecast future dates for aircraft maintenance. This
forecast represents the current aircraft maintenance plan. On this proposed
framework, next steps forecasting identification is configured in the context
of the aircraft/equipment life cycle. They are keyed out from the sequences of
databases described above.
Remember that sequences depict combined aircraft lifecycle data associated
to a maintenance task application or to a specific critical point. We apply a
descriptive and predictive maintenance task that creates a case-based model
to identify typical critical behaviors. This model relies upon data to identify
the most frequent (and then typical) sequence of usage and environment
conditions leading to the specific critical point.
Extracting frequent behaviors is interesting and very useful when building
wear models for each critical point sequence. If a group of behaviors occurs
several times on several aircraft (of the same kind) before the execution of
maintenance task(s), a logical correlation between corresponding equipment
wear and those behaviors can be established. Those models are built by
extracting frequent historic patterns from in-service data. Pattern extraction is
used in several domains to identify several kinds of machine behaviors as in
Rabatel 09 for trains and in Hirate 06 for astronomic robots.
Our data-mining application extracts straightforward sequences from a set
of built data. It provides a set of temporal interval sequential patterns from
a set of discrete temporal sequences. The extraction process takes several
parameters (temporal, frequency, accuracy, interested data dimension) for
adapting the provided patterns to users specifications. It also applies a growth
pattern approach by performing a vertical extraction based on database
projection. Recursively the algorithm first extracts frequent patterns and then
projects sequences data base.
The extraction implements specific parameter (time) constraints and applies
a sliding window in order to consider different data merging combinations.
For instance, for aircraft operational data
let Vi refer to the flight iMj refer to a maintenance task (a critical point)
j andS=<S1;S2> be a set of historic sequences where
S1=< (0;V1)(2;V2)(3;V3)(5;M1) > and
S2=< (0;V1)(2;V3)(3;V2)(6;M1) >.
Let a frequency constraint be equal to 2.
Our method returns the sequence:
< ([0;0]V1)([2;3]V2 V3)([5;6]M1) >.
These sequence intervals express an uncertainty for the exact moment when
data occur. The extracted sequences mean that: If flight V1 occurs, followed
by both flights V2 and V3 in any order but in a time interval [2;3] after V1
then, maintenance task M1 is performed in a time lying in the interval [5;6]
after V1.

Such a pattern allows us to group V2 and V3 in the same relevant behavior.


As far as we know, there is no pattern extraction algorithm that provides
such structured patterns.
The extracted result consists of temporal interval sequence patterns
representing frequent behaviors associated to a specific critical point or to a
maintenance task. Interval timestamps express an uncertainty as to the exact
moment when specific events/observations appeared relative to the whole
patterns events/observations. The degree of uncertainty is managed by the
size of the sliding window which is fixed by users. Each extracted pattern is
associated with a frequency and to an accuracy value respectively greater than
a frequency and accuracy thresholds fixed by users. These extracted patterns
help with anticipating maintenance tasks execution according to their usage
history: mission conditions, flights, reports and aircraft configuration; to
their usages conditions: flight configuration, aircraft configuration, weather
conditions, etc.
In addition to frequency and accuracy extraction criteria other relevant
measures can be used. We can combine the criteria for the life-service part
of the pattern with those of patterns associated to other critical points. Such
a correlation allows us to evaluate the accuracy of a prediction decision with
regards to a specific part or to the whole aircraft wear model status
The aim of our method is to provide usage based models that can have
a dual purpose: first a contextualized and precise management of aircraft
maintenance tasks, second a fleshed out model of wear and technical events
(fault/malfunction/ failure/ error) of aircraft equipment.
For aircraft fleet management, the aim of frequent sequence extraction is
to understand and predict critical technical events and maintenance task
execution. Typically, for a specific type of aircraft, when a flight plan is
defined, verifying its match with an appropriate wear model allows us to have
a good idea about the aircraft interruption scheduling. A matching process
using the flight plan is applied to several patterns extracted on critical point/
maintenance task behaviors to predict technical events/ maintenance tasks
execution with an accurate time interval. In addition there are several other
uses. For instance, figure 2 and figure 3 show Graphical User Interfaces that
use the extracted results to visualize trends (figure 2) and the scheduling of
the maintenance tasks (figure3).

Figure 2: BFly (2MoRO software) web interface using extracted results to


visualize data trends.

MARCH/APRIL 2014 | AIRCRAFT IT MRO | WHITE PAPER: 2MoRO | 33

2MoRO

Figure 3: BFly (2MoRO software) web interface using extracted results to


visualize maintenance scheduling

The extraction model enables the selection of the kind of time parameter,
which can either be real time or equipment life cycle counter with different
stamp granularity level (e.g. for time stamp different time granularity can
be considered minutes for sensor reading values and hours for flights
information). So the estimated maintenance management is more accurate
than the theoretical maintenance manual. These estimations will enhance
aircraft availability by accruing a good knowledge of future downtime and
then reducing maintenance and exploitation costs.
Wear and technical events models are also a way to correlate in-service
data and environmental conditions with the criticality of execution
for maintenance tasks. This correlation provides relevant equipment
behavior profiles for specific environmental conditions. Hence based on
forecast aircraft orders, equipment profiles can be exploited by aircraft
manufacturers during pre-design analysis to adapt maintenance plans
with the type of flight missions and environmental conditions foreseen by
airlines and aircraft operators.

CONCLUSION

The next improvement in and ideas for industrial applications of the


proposed framework
We present in this paper a general description of a framework prototype.
The prototype provides a data-mining service for contextualized
maintenance forecast and contextualized equipment trend analyses.

The proposed solution uses heterogeneous (in-service and referential)


aircraft data. It provides a straightforward added-value used to optimize the
planning of maintenance tasks and to analyze equipment behavior trends.
The services provided by 2MoRO solutions framework is an adaptable datamining task where users can configure the mining parameters to comply
with application needs and data configuration.
The proposed framework is an independent tool which can be integrated
within a more general framework or platform services like BFly, an
architecture proposed by 2MoRO Solutions. It can also be integrated within
a collaboration platform which distributes and secures data (e.g. SIMID1
project to which several companies contribute, including 2MoRO Solutions
Airbus, Dassault Aviation, Eurocopter)
The framework presented is central to the topical issue about reducing
the costs of aircraft use by taking advantage of the growing amount of data
available through the aircraft lifecycle. It can also be considerably improved
by implementing several other pre-processing tasks that will take advantage
of continuous or textual data. n
BIBLIOGRAPHY

[Rabatel 09] Rabatel, J., S. Bringay, and P. Poncelet (2009). So_mad : Sensor
mining for anomaly detection in railway data, in Proceedings of the 9th
Industrial Conference on Advances in Data Mining. Applications and Theoretical
Aspects, Berlin, Heidelberg, pp. 191205. Springer Verlag.
[Hirate 06] Hirate, Y. And Yamana H. (2006). Generalized sequential pattern
mining with item intervals Journal of Computers 1.

FOOTNOTE

http://www.simid-project.eu

2MoRO Solutions is a MRO software provider for


the Aviation industries and has been playing a
significant part in hosting European Research &
Development programs aimed at pioneering new
technologies and standards for the Aerospace
Industry. The company is located in Europe, in
America, soon in Asia (2014) and provides three
solutions operated in 20 countries: Aero One, AeroWebb, BFly. Its strategic partnership with AIRBUS
CIMPA aims at providing tailored services to airlines,
repair centers and OEMs. The 2MoRO software
solutions are certified by SAP, the world ERP leader.

ASMA BEN ZAKOUR

Asma Ben Zakour is a PhD


graduate and Research and
Development engineer for
2MoRO. She is in charge of
developing data mining tools
for automatic diagnosis and
prognosis. Her PhD in Datamining, from the University of
Bordeaux included her thesis
on Critical usages extraction
from historical and heterogeneous data in order to
optimize fleet maintenance. She has contributed
to several aircraft related publications such as PHM
society, CASI and on knowledge discovery Scientific
proceeding such as Advances in Knowledge Discovery
and Management and IC3K.

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our method is to provide usage based models that can have a dual purpose: first a contextualized and precise management of
aircraft maintenance tasks, second a fleshed out model of wear and technical events (fault/malfunction/ failure/ error) of aircraft
equipment.

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and CAMOs across the world. Youll see
how SAP Technology behind Aero One
and Aero-Webb provides easy integration
within existing IT structures and with third
party systems providing a cost effective
and efficient alternative to traditional
MRO/M&E solutions.

INTERACTIVE

VIEW WEBINAR DETAILS

SIGN UP TO VIEW THE


WEBINAR RECORDING

MARCH/APRIL 2014 | AIRCRAFT IT MRO | WEBINARS | 35

About the Live Software Demonstration Webinar Recordings

How it works:

Whether you missed them the first time around, need to refresh your understanding of available systems
before making a key decision or if you are building a reference portfolio of relevant knowledge, these
past webinar recordings will add vital market intelligence to your established professional skills. Theyll
improve and sharpen your awareness of available solutions and add to your knowledge store. Youll
gain an overview of the major MRO software systems on the market today, from the worlds leading IT
Vendors, and all at a time and a place compatible with your busy schedule. Each demonstration lasts 1
hour, providing airlines, aircraft operators and MROs with the perfect introduction to each MRO software
solution demonstrated.

Visit: http://www.aircraftit.com/MRO/Webinars/Past.aspx
Use the scroll option or view the details of the latest recorded sessions on the right and select a
Webinar recording you would like to view.
Next click Register for Recording and enter your details.
Once approved the video file will appear in your Members Area at the Aircraft IT website.
You can then view the Webinar recording as many times as you wish, share it with your colleagues and
retain it as part of your own market intelligence reference library.

Digital Technical
Documentation / Publications
Management Masterclass
(inc. iPad / Mobile Software)

Digital Aircraft Technical


Records Masterclass
Webinar (including software
demonstration) recording

12th December 2013

23rd January 2014

n SESSION OVERVIEW

n SESSION OVERVIEW

Sign up to view this Webinar recording and


as live Digital Technical Documentation
/ Publications Management, Distribution
and iPad / Mobile working Software
Demonstration and Masterclass. AeroSoft
experts demonstrate how to maintain
an effective digital library and ensure
maintenance engineers access to key
updated technical documents and
publications at any time including on
mobile devices

Sign up to view this Webinar recording and


as live Digital Technical Documentation
/ Publications Management, Distribution
and iPad / Mobile working Software
Demonstration and Masterclass. AeroSoft
experts demonstrate how to maintain
an effective digital library and ensure
maintenance engineers access to key
updated technical documents and
publications at any time including on
mobile devices

Youll see how to maintain accurate,


updated technical documentation; ensure
engineering teams have access to, and are
working with the most current version of
maintenance documentation; and ensure
safety and regulatory compliance. All of
which leads to improved productivity,
reduced costs and less aircraft down time.

Youll see how to maintain accurate,


updated technical documentation; ensure
engineering teams have access to, and are
working with the most current version of
maintenance documentation; and ensure
safety and regulatory compliance. All of
which leads to improved productivity,
reduced costs and less aircraft down time.

INTERACTIVE

VIEW WEBINAR DETAILS

SIGN UP TO VIEW THE


WEBINAR RECORDING

INTERACTIVE

VIEW WEBINAR DETAILS

SIGN UP TO VIEW THE


WEBINAR RECORDING

36 | AIRLINE & AEROSPACE MRO AND OPERATOINS IT CONFERENCE | AIRCRAFT IT MRO | MARCH/APRIL 2014

VENDORS EXHIBITING THEIR SOLUTIONS AT MIAMI THIS YEAR INCLUDE

EVENT PREVIEW: Airline &


Aerospace MRO and Operations
IT Conference
AMERICAS, MIAMI: 18th & 19th MARCH 2014

HYATT REGENCY MIAMI HOTEL, MIAMI, FL, USA

The worlds leading aviation IT conference for MRO/M&E and flight


operations solutions returns to Miami in 2014 bigger and better!

IRCRAFT IT WOULD like to invite you to


attend the Worlds leading aviation IT
conference dedicated to MRO/M&E and Flight
Operations IT Solutions: the Airline & Aerospace MRO
& Operations IT Conference Americas

THIS 2014 CONFERENCE FEATURES

New EFB & MRO/M&E IT Vendors Showcases


Over 40 Vendors exhibiting their latest software and
hardware solutions
Dedicated Flight Operations and Maintenance IT
tracks in the agenda inc: case studies and workshop
sessions. Key topics: Tablet Strategy for Flight
Deck, Hangar and Line Maintenance, Big Data,
Aircraft Connectivity, iPad vs Windows EFB, ETL,
Maintenance e-signatures, MRO Data Migration,
Software Implementation best practice plus lots
more.

WHY ATTEND AS A DELEGATE

An excellent event. It was fantastic to meet with people who are at different points in
a M&E selection, implementation and online process. So much knowledge in one spot.
Transport Canada

The Airline & Aerospace MRO & Operations IT


Conference Americas, returns to Miami for 2014
bigger and better than before with: 40+ of the worlds
leading IT vendors exhibiting their solutions; Listen to
keynote presentations and case studies; and take part in
interactive workshop sessions.
It is the only event in the world that provides airlines,

Very good for networking and offers


a broad prospective on the market.
Flawlessly organised.
Boeing
aircraft operators, MROs and OEMs with a one-stop
shop to be able to review and demo the latest cutting
edge technology, designed to streamline and increase
aircraft maintenance and flight operations efficiency, as
well as reduce costs dramatically. From the latest iPad/
Tablet solutions for the Flight Deck or Hangar to a
complex maintenance management system.

THE CONFERENCE PROVIDES A NUMBER OF


SUPERB OPPORTUNITIES

A large exhibition area allows airlines, aircraft


operators, OEMs and MROs the opportunity to try
out the major software and hardware IT systems
from 40+ the worlds leading vendors. See over
the page for a full list of vendors exhibiting their
solutions and learn more about the software and
hardware you will see.

MARCH/APRIL 2014 | AIRCRAFT IT MRO | AIRLINE & AEROSPACE MRO AND OPERATOINS IT CONFERENCE | 37

CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

The only supplier of 2 MRO


best of breed plus CMS software
Excellent. I found the conference to
be very informative and relevant. The
contacts weve made will likely prove
very useful in improving the operations
of US Airways.
Director Operations Engineering,
US Airways
A two day agenda of presentations, case studies and
interactive workshops given by industry experts
and the airline/MRO IT users themselves, discuss
the latest trends and innovations in this rapidly
developing sector of the industry. New for 2014! EFB
and MRO/M&E Software vendor showcase.
Network with your peers from other airlines and
MROs from across the Americas region. Learn from
their experiences, recommendations and exchange
ideas. 350+ delegates will be in attendance.

LIVE SOFTWARE DEMONSTRATIONS

One of the key benefits of this event is that it allows


airlines, aircraft operators, MROs and OEMs with an
excellent chance to review and demo all the major
software and hardware solutions in one place, in 2 days.
Extended refreshment breaks during the presentation
programme allows lots of time to browse the exhibition
area, and:
Try out all the major MRO/M&E and Flight
Operations Software and Hardware solutions from
the worlds leading vendors and see how they can
benefit your company.
Discuss with the vendors best practice and how to
overcome any problems you may be having with your
current systems.
Try out all the latest upgrades and add-ons to
compliment your current systems.

MRO /M&E SOFTWARE YOU WILL BE ABLE TO


DEMO INCLUDES

Fully Integrated End-to-End MRO/M&E Solutions.


Supply Chain Solutions Software.
Digital Documentation Management Solutions/CMS.
MRO Solutions Linked to Enterprise Wide Software
(ERP etc.).
Full scanning Services for Paperless Solutions.
iPad/Tablet Solutions for the Hangar and Line
Maintenance

FLIGHT OPERATIONS SOFTWARE AND


HARDWARE SOLUTIONS AVAILABLE TO
DEMO INCLUDE

iPad / Win 8/ Tablet solutions for the Flight Deck.


EFB (Electronic Flight Bag).
Flight Planning Solutions.
Fuel Saving Solutions.
ETL (Electronic Technical Log).
Operations Cost Management.
Optimising Weight & Balance Software.

FOR EVENT INFORMATION

AND REGISTER YOUR DELEGATE PLACE

CLICK HERE OR CALL +44 1403 230888


Email: stephen@aircraft-commerce.com

www.aerosoftsys.com
Offering DigiPLAN, DigiREPORTS and AeroBUY
common Logistics, Analytics and B2B tools
for DigiMAINT and WebPMI MRO systems.
Our DigiDOC CMS is agnostic
of MRO with proven integration
with any competitors system,
in addition to our own.
iSPEC2200, S1000D, DITA, SPEC2000, SPEC2300

38 | WHITE PAPER: HOLOCENTRIC | AIRCRAFT IT MRO | MARCH/APRIL 2014

Being able to define and execute Standard Operating


Procedures (SOPs) in a manner compliant with
regulations is business critical, but it can also drive
efficiency.
Book (EFB) to catering procedures, SOPs should describe what process
performers need to do and how to do it right. It should at the same time
give compliance managers a line of sight from regulatory obligations to the
individuals and process steps responsible for satisfying those obligations.
A BMS or operational framework using a model-based approach can
effectively record the complexity of an airlines or aircraft operators
operations in a way that is flexible enough to deliver targeted actionable
views as well as accurate standard operating procedures (SOPs). The
breadth and depth of visibility that will be gained into their operations
will give users the greater understanding and control necessary to run a
modern airline with the intricacy it demands.
Here are six essential components this model of business should include
so as to build attestable compliance:

Stronger when
tackled together

An integrated approach to compliance in the airline industry,


explains Geoff Zuber, Director of Holocentric, wont be a drag
on performance and can be a real business benefit

AFETY AUTHORITIES AROUND the world have adapted the


self-regulated approach to surveillance of the industry, encouraging
airlines to take responsibility for their own safety management systems
(SMS) while also ensuring compliance to relevant regulations.
Managing safety is no small feat for an industry with such deep levels of
complexity, on both the human and operational levels. Being able to define
and execute Standard Operating Procedures (SOPs) in a manner compliant
with regulations is business critical, but it can also drive efficiency. However,
for that to be the case airlines must adopt an integrated approach whereby
legislation and regulations are managed in the context of flight and
Maintenance Repair and Overhaul (MRO) operations.

AN INTEGRATED MODEL-BASED APPROACH TO COMPLIANCE

Achieving an integrated approach lies in having compliance, regulations and


reporting systems as well as processes and procedures incorporated into a
model-based Business Management System (BMS) for everything, including
day-to-day operations. Compliance activities need to be implemented in the
context of operations and also in a way that is agile enough to move with
changes in regulation, business transformation or continuous improvement
initiatives.
The solution is a comprehensive model of business operations which
clarifies responsibilities and links all compliance obligations to the related
operational processes and systems. From MRO and Electronic Flight

1. RECORD COMPLIANCE REQUIREMENTS AND MONITOR CHANGES


By recording their governance and compliance documentation into a
business management system and linking them with their day-to-day
operational procedures, compliance managers will know exactly what MRO
procedures are impacted by changes in regulations or what sections in the
EFB need updating. It will allow them to identify the gaps between where
they are now and where they need to be to address compliance obligations.
2. ASSESS AND COMMUNICATE THE RISKS
The business management system should capture any detail of the
organization in a way that helps management understand how changes
might affect each part of the business. For example, MRO projects
might bring new risks, new processes and potentially new compliance
issues. As such, having a clear visual representation of the relationships
between people and processes will help to assess the potential risks any
transformation will have on the airline and communicate these across the
business.
3. DOCUMENT STANDARD OPERATING PROCEDURES
Without a defined process for maintaining and keeping controls up-todate, an airlines procedures will soon be non-compliant due to normal
changes in their business environments. A central (model-based) system
or repository where regulations, standards, procedures and templates
are kept and linked to show relationships will ensure consistency, fast

having a clear visual representation of the


relationships between people and processes will help to
assess the potential risks any transformation will have on
the airline and communicate these across the business.

MARCH/APRIL 2014 | AIRCRAFT IT MRO | WHITE PAPER: HOLOCENTRIC | 39

CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

Moving to a
Modern MRO
System?

response, quality control and it will save the user time


and resources. SOPs should be generated from this
repository, not created separately in word or PDF form.
4. INTEGRATE COMPLIANCE INTO YOUR BUSINESS
OPERATIONS
Compliance doesnt need to impose costs upon
business activities - it can strengthen them by being
integrated into the way the airline does business. By
using a process model as an auditable, high-integrity
representation of operations, airlines can highlight
on a day-to-day basis processes, information and
responsibilities required to meet standards. With this
approach, organisations will always be ready for an
audit.
5. CHECK POINTS AND ACCOUNTABILITY
An effective way to ensure ongoing monitoring and
company-wide adherence to the businesss obligations
is to integrate compliance-related checkpoints in
procedures and have these reflected in employees
position descriptions, key performance indicators
(KPIs) and tasks. These can even be added to an
airlines reward structure to increase accountability and
buy-in.
6. SHARE POLICY AND STANDARDS ACROSS THE
ORGANISATION
Effectively disseminating the companys policies and
standards across the organisation is part and parcel of
an airlines governance and compliance obligations. Any
employee should be able to easily access a web portal
or a similar application to only see the processes and
relevant regulations that relate to them to help them
understand what they are meant to do and why.

When built into an airlines business management


system, these capabilities will help management to
drive efficiency and compliance while gaining a much
broader understanding of the airline, helping them
identify and close the gaps along the way. n

HOLOCENTRIC

Holocentrics Modelpedia software helps organisations


to operationalise strategy, manage business
transformations and achieve operational excellence,
by providing a business management system that
helps capture, understand, change and optimise their
business from strategy, people, processes and
procedures to compliance obligations. Holocentric
software stores information in a single location and
makes it accessible, easily understood and personalised
to suit the needs of each user.

Are you
considering
or already
underway
on a Major
Transformation
Program?
Compliance not
what it should be?

GEOFF ZUBER

Geoff Zuber is the Director of Sales &


Consulting of Holocentric, a business
management systems provider.
Geoff works with organisations in
highly regulated industries to build
and deliver solutions that are better
aligned to customer needs and that
provide more strategic value.

INTERACTIVE

ASK THE AUTHOR A QUESTION

CLICK HERE TO LEAVE YOUR QUESTION

INTERACTIVE

JOIN THE DEBATE

CLICK HERE TO LEAVE YOUR FEEDBACK ABOUT THIS


ARTICLE AND START OR JOIN A DISCUSSION

Why use old approaches to


market research, implementation,
compliance and risk assessment
when we can ensure your programs
are ON-TIME and ON-BUDGET.
Call today to discover why our
customers rate our approach
as best-of-breed.

w: www.holocentric.com
t: +61 2 9957 3169
Holocentric 0812 HP.indd 1

THE
DNA
OF YOU
BUSINE
THE DNA OF YOUR BUSINESS
01/08/2012 11:48

40 | TENDERS | AIRCRAFT IT MRO | MARCH/APRIL 2014

CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

TARGETED OPPORTUNITIES

your
next step
Aircraft IT MRO Vacancies on
the website highlights real
opportunities with great businesses
looking for the best professionals

Considering your next career move? At Aircraft


IT MRO Vacancies great businesses flag up
opportunities that need experience and skills like
yours: or you can simply use us for overview of the
market.
Aircraft IT MRO is the specialist website and
publication for your sector so you wont have to
trawl through a host of general vacancies to find
the aviation MRO IT ones that need your skills and
will advance your career.

JOB ALERTS FOR FIRST SIGHT

As well as listing current career opportunities,


Aircraft IT MRO Vacancies also lets you sign up
for Job Alerts, to receive email alerts, making
you among the first to learn about the latest
opportunities and in pole position to put yourself
forward.

CAREER OPPORTUNITIES CURRENTLY


ON THE WEBSITE INCLUDE THE
FOLLOWING SO SIGN UP NOW BY
CLICKING HERE

SWISS AVIATION SOFTWARE


BUSINESS CONSULTANT, MIAMI, FL, USA
Manage AMOS software implementations and
provide business consulting support for the AMOS
Americas business unit
Primary contact and responsible person in AMOS
implementation projects. Oversee the planning,
implementation and tracking of multiple simultaneous
client projects. Plan, schedule, monitor and report on
activities related to the projects; including financial
health and status of the project; all risks, issues,
changes; deliverables
Understand our customers requirements and suggest
how best these requirements can be met by our
product AMOS. Produce business requirements
specifications including analysis & reengineering of
existing business processes
Support the AMOS Customer acquisition process,
incl. product presentations, workshops, exhibitions
and general support Assist with the building of a
complete profile of the Americas MRO market and
general market research.
CLICK HERE FOR MORE DETAILS

AIRLINE & AEROSPACE MRO & OPERATIONS IT CONFERENCE


18th & 19 March 2014 - Hyatt Regency Miami Hotel, Miami, FL, AMERICAS
The Worlds Leading Aviation Conference for MRO/ M&E & Flight Operations Solutions returns to Miami in 2014 bigger and better

Vendors Exhibiting
Their Software Include:

A great way to meet other operators as well as vendors and to hear about the latest technology,
Air Canada Jazz
Lead Sponsor:


Contact us through our website: http://www.aircraft-commerce.com/conferences/Miami2014/Home.asp
Telephone: +44 1403 230 888 Email: Stephen@aircraft-commerce.com

42 | TENDERS | AIRCRAFT IT MRO | MARCH/APRIL 2014

MRO Software Tender Upload

CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

Aircraft IT website MRO Software Tender Upload function puts your


requirements in front of all the leading MRO IT Vendors.

IDMRs Technical Documentation Management


System, InForm, has been designed to play
a central role in the long-term survival and
proliferation of technical documentation.
InForm, written from the ground up as an
airline document management system, will
allow you to author and maintain virtually
any document. Technical Documentation
Management is now on aviation executives
agendas worldwide.
Technical documents are the primary
source of aircraft, engine, and component
reference InFormation which are constantly
changing. On-going revisions and updates by
manufacturers, vendors and airline personnel
add more complexity in controlling these
documents. Failing to follow manufactures,
vendors, and regulatory agencies approved
maintenance repair and overhaul procedures
can result in poor quality control or worse noncompliance fines.
Without a centralized approach to Technical
Documentation Management, these important
documents are usually stored in multiple
places, version control is lacking and in many
cases different automated tools are used
to create and maintain record keeping,
perpetuating a process that is extremely time
consuming and in most cases inaccurate.
InForm offers a Technical Document
Management Solution that provides a single
repository for storing electronic documents
received from outside sources such as
manufactures, vendors, and internal personal.
IDMR offers airlines, manufactures and thirdparty maintenance providers the industrys
most technically advanced, web centric, fully
customizable, easy-to-use, all encompassing,
mission critical and affordable suite of Technical
Documentation Management solutions.

HE AIRCRAFT IT Tender Upload function


allows Airlines, Aircraft Operators and MROs
the opportunity to send their software requirements to
30+ of the worlds leading MRO IT Vendors at the click
of a mouse. Its all of a piece with Aircraft ITs mission
to put readers in front of as many opportunities as
possible to maximise their professional effectiveness;
this time by linking to other professionals with a proven
track record of matching complex requirements with
effective software solutions.
Whether you are looking for full end-to-end
Modular Maintenance & Engineering Management
Software, ERP, Fully Integrated MRO software, Digital
Documentation Management solutions, Supply Chain
Management Software, Document Scanning Solutions,
or something more, this Tender upload feature will
allow you to send your requirements to all the major IT
Vendors at the same time... and its not rocket science!
In fact, it couldnt be easier.

HERES HOW IT WORKS:

Visit the Tender Upload page at the Aircraft IT


MRO Website by clicking here.
Login below with your Aircraft IT Membership
details. If you are not a member click on sign up
and enter your details it is free to join. If you
are already logged in click on Upload Tender
below.
Fill in the Tender Upload form and upload a
PDF document of your requirements. Under the
Software Type section, which ever box you tick
sends your Tender to all the IT Vendors in that
section of the Aircraft IT website.
Click Upload Tender and your information will
be sent to the key contacts at the IT Vendors.
Once the Tender has been uploaded the IT Vendors
will very soon send you details about their software
and product solutions that would be suitable to
address your requirements.

SEND YOUR MRO SOFTWARE REQUIREMENTS TO THE FOLLOWING IT VENDORS:

DOCUMENTSMANAGED.

www.idmr-solutions.com
sales@idmr-solutions.com
Tel: +1 888 675 4527

MARCH/APRIL 2014 | AIRCRAFT IT MRO | SOFTWARE DIRECTORY | 43

MRO Software Directory


Key at-a-glance information from the
worlds leading MRO software providers.

There are three recognized categories of MRO software solutions:


1) Pure-play MRO solutions also known as Best of Breed (BoB)
2) Enterprise Resource Planning (ERP) Solutions
3) Specialist Point Solutions
Software solutions assigned to categories 1 and 2 offer a complete endto-end MRO solution for airlines, MROs and aircraft operators and meet
most business system requirements for MRO facilities and airlines of
any size seeking a new MRO software solution or looking to replace or
renew an existing one.
Pure-play systems are designed specifically for the aviation MRO
industry and typically offer a complete solution to fit with the highly
regulated nature of the industry. ERP MRO Solutions are part of a
complete end-to-end enterprise wide software package and allow for
extended capability with other systems such as Finance and Human
Resources.
Specialist Point solutions are MRO systems that are particularly strong
in certain niche areas and usually complement the pure-play solutions.
For ease of reference the directory below is divided into two sections:
Pure-play and ERP MRO Solutions; and Specialist Point Solutions

ADSOFTWARE

Pureplay, BoB and ERP MRO Solutions

W: www.adsoftware.fr
T: +33 (0)4.50.89.48.50
E: contact@adsoftware.fr

2MORO SOLUTIONS

W: www.2moro.com
T: +33 (0)559 013 005 (EMEA & Asia)
T: +001 514 861 8686 (Americas)
E: 2moro@2moro.com

Company formed: 2004, Office Location: France (HQ) and Canada


Name of Product Marketed
Aero One, Aero-Webb, BFly
Number of Modules.........6
Key Business/Software Areas
Fleet Management
Technical Referential Management
Maintenance Forecasting
Inspection, Sentencing, Workbench
Configuration Control

Company formed: 1998, Office Location: France, Thailand, South Africa, Brazil
Name of Product Marketed
AIRPACK
Number of Modules.........6
Key Business/Software Areas
AIRTIME - Fleet management & CAMO
AIRSTOCK - Inventory control & Logistic
AIRDOC - Documentation management
AIRSTAT - Reliability and statistic reports
AIRWORK - Time Tracking Software

Created in 2004, 2MoRO Solutions is an innovative company dedicated to software development for the
Aerospace & Defense market (operational and R&D needs). We are located in America and in Europe. Our
solutions are operated in 17 countries. We provide three high value products: Aero-One, Aero-Webb,
BFly. We have partnership with the world best of class ERP and PLM software providers, SAP and PTC. Our
products are fully integrated with ERP offering cross functionalities: Accounting, Financials, Sales, Purchasing
, Operations, Inventory & Distribution. We offer specific A&D functionalities: Fleet Management, Technical
Referential Mgt, Maintenance Forecasting, Maintenance Execution, Inspection & Sentencing, Configuration
Control, CRM & CSM.

Click Here for Software Details


Click Here to Request Private Demo

ADSoftware has developed an integrated fleet management system and logistic package called AIRPACK.
This 6 modules system replies to the needs of aircraft and helicopters operators, as well as MRO and CAMO
centres. It meets all requirements in terms of functionality, traceability, performance, aviation legislation and
regulations.Today, ADSoftware counts more than 45 clients worldwide. The strength of ADSoftware is the
simplicity of its products; they are Microsoft Windows ready, Web-enabled, available in various languages
and a complete training can be done in just five days. The company also provides a 24/7 online technical
support and extremely competitive pricing conditions.

Click Here for Software Details


Click Here to Request Private Demo
CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

Keeping your aircraft where they belong


in the airgenerating revenue
www.empowermx.com info@empowermx.com +1.866.498.3702
Empower MX 1013 HP.indd 1

09/10/2013 15:07

44 | SOFTWARE DIRECTORY | AIRCRAFT IT MRO | MARCH/APRIL 2014

ADT - APPLIED DATABASE TECHNOLOGY

AEROSOFT SYSTEMS INC.

AV BASE SYSTEMS

Company formed: 1992, Office Location: Bellevue, Tampa USA; Istanbul, Turkey
Name of Product Marketed
Wings NG
Number of Modules.........14
Key Business/Software Areas
Fleet Management
Maintenance Engineering
Material Management
Production Planning
Labor Collection, Billing
APPLIED DATABASE TECHNOLOGY (ADT) is a professional services and software development firm that provides
MRO software solutions for aircraft operators as well as aircraft repair and overhaul organizations. Our
commitment to this business segment is proven with our software package, WINGS, designed specifically for
the aerospace companies. ADT has been in the software business since 1992 and built an excellent customer
reference base. Our first priority is always customer satisfaction thus we have obtained 100% customer
satisfaction since 1992. ADT has a proven record to develop reference accounts in the Aviation industry along
with other high technology companies which are considered to be leaders in their fields.

Click Here for Software Details


Click Here to Request Private Demo

W: www.aerosoftsys.com
T: +1 905.678.9564
E: sales@aerosoftsys.com

W: www.avbasesystems.com
T: +1 519-691-0919
E: info@avbasesystems.com

Company formed: 1997, Office Location: Mississauga,Ontario,


Canada; Miami,FL,USA; Austria

Company formed: 1997, Office Location: Mississauga,Ontario,


Canada; Miami,FL,USA; Austria

Name of Product Marketed


DigiMAINT, DigiDOC, WebPMI/DJM
Number of Modules.........5

W: www.adbtech.com
T: +1 (425) 466-5013 +1 (614) 377-9644
E: sales@adbtech.com

Name of Product Marketed


WinAir Essentials; WinAir Express; WinAir Pro-SQL; and WinAir Enterprise
Number of Modules.........5

Key Business/Software Areas


Maintenance and Engineering Management
Digital Document Content Management
Business Intelligence Reporting
Business 2 Business transaction interface
Interface to Financials / Flight Operations
AeroSoft Systems Inc. is unique in MRO/IT, born in 1997, out of aircraft OEM digital document systems and the
evolution of ATA iSPEC2200 and SPEC2000 standards. AeroSoft has two distinct MRO/IT products: DigiMAINT and
WebPMI sharing a common set of optional modules for BI, B2B, Finance and Flight Operations, plus DigiDOC, a
state of the art digital content management system. AeroSoft has the unique expertise to integrate DigiDOC with
any competitive MRO/IT system. AeroSofts strategic partners include Hexaware Technologies Inc. who are jointly
going to market internationally offering large IT capacity at competitive rates.

Click Here for Software Details


Click Here to Request Private Demo

Key Business/Software Areas


Complex Maintenance Programs / Configuration Management
Aircraft and Internal Shop Production
Inventory Control & Procurement
Opertational Administration
Reliability Module
AV-BASE Systems develops and supports the successful series of WinAir maintenance and inventory software
solutions. With over 20 years committed to the aviation industry, WinAir is a proven solution to increase
operational efficiency and harmonize departments in even the most complex operations. The WinAir Series
includes 24/7 technical support, top tier help and documentation, as well as professional training and
implementation options. WinAir users span the globe and include Airlines, Government Operations, MROs,
Military Operations, Law Enforcement Agencies, Corporate Aviation Firms, and Aviation Services such as Medical
Evacuation organizations. Visit www.avbasesystems.com for a solution that works in the real world.

Click Here for Software Details


Click Here to Request Private Demo

Want to keep up with IT developments?


Subscribe for FREE to AircraftIT eJournal MRO today to receive all future eJournals!
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AircraftIT: All about Solutions for Airlines and Aircraft

MARCH/APRIL 2014 | AIRCRAFT IT MRO | SOFTWARE DIRECTORY | 45

AVIATION INTERTEC SERVICES

W: www.aviationintertec.com
T: +1 807-625-9260
E: info@aviationintertec.com

Company formed: 1997, Office Location: Thunder Bay, Ontario, Canada


Name of Product Marketed
RAAS & RAAS Express
Number of Modules.........7
Key Business/Software Areas
Production Planning and Management
CAMO Solutions
Inspection Document Management
Inventory and Procurement
Reliabiliity and Performance Analysisl
AISs RAAS system is a best-of-breed M&E solution for mid-size operators. Our solution is 100% browserbased and tablet friendly, compatible with all major browsers including Apple Safari, Google Chrome,
Firefox, and Microsoft Internet Explorer. RAAS includes industry-leading functionality such as task-step
level signature, parallel inspection program management per type, digital part certification handling,
iPAD/Android tablet-based EFB , electronic maintenance status board, centralized document library,
wireless barcode scanning, and much more. RAAS offers flexible pricing and system hosting options
making it suitable for a wide range of customer types and sizes.

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COMMUNICATIONS SOFTWARE
(AIRLINE SYSTEMS) LTD

W: www.commsoft.aero
T: +44 (0) 1621 817 425
E: nsg@commsoft.aero

Company formed: 1971, Office Location: Tiptree, Derby, Norwich, Gatwick, UK; Brisbane,
Australia; Coimbatore, India
Name of Product Marketed
OASES
Number of Modules.........10
Key Business/Software Areas
User Friendly - ease of use for all levels of expertise
Excellent Support - full support throughout the life cycle of the product
Scalability - can grow with your business
Cost - low cost of ownership
Security - proven security
Communications Software Ltd provides the Open Aviation Strategic Engineering System (OASES),
covering all aspects of aircraft maintenance for airlines and third-party maintainers. Areas covered
include: inventory control; rotable tracking; demand handling; requirements planning; PO and RO
processing; component and aircraft technical records; maintenance forecasting; aircraft check planning
and documentation, plus check accomplishment analysis; aircraft technical log recording; shop floor data
collection; work in progress; time and attendance monitoring; and system and component reliability
analysis, plus repetitive defects, sales order processing, full quotation management, invoice passing,
advanced scheduling, line maintenance control, AD/SB evaluation and deferred defect management. The
company provides electronic AMMs and IPCs linked electronically to, and accessible by, the system.

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IFR SKEYES

W: www.ifrskeyes.com
T: +33 (0) 562 74 75 00
E: commercial@ifrskeyes.com

Office location: HQ: Colomiers / France. Offices in Moscow ; Singapore ; Quito (Ecuador)
Name of Product Marketed
AMASIS 7 core modules + 6 add-ons
>
KEOPS 8 core modules + 11 add-ons
>
IBIS 6 core modules
>
Number of Modules.........13
Key Business/Software Areas
Line Maintenance
Base Maintenance
Engineering
Procurement / Stores
Business Intelligence
AMASIS is a robust turnkey solution to manage and optimize the aircraft maintenance. With 80+ active
customers, AMASIS is a reliable solution for operators with fleets of all sizes and MRO. The new interface
and the integrated Business Intelligence module (optional) brings to users the right tools to improve the
maintenance processes.
Our experts propose high level services to assit users during the implementation phase and the day to
day operations (customizations, data upload, training, audit).

Click Here for Software/Product Details


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LUFTHANSA TECHNIK AG

W: www.lufthansa-technik.com/manage-m
T: +49 69 696 91628
E: info@manage-m.com
Company formed: 1995, Office Location: Worldwide
Name of Product Marketed
manage/m
Number of Modules.........15
Key Business/Software Areas
Compliance Reporting
MPD management and revision service
Task scheduling and control
Material management
Management of technical findings (PiRep & MaRep)
Lufthansa Techniks unique Technical Operations WebSuite manage/m allows commercial aircraft
operators to manage all core functions of their fleets technical operations as an entirely web-based
system online anytime and anywhere. manage/m is provided at no extra costs to every customer
holding a MRO contract with Lufthansa Technik.
Rounding out Lufthansa Techniks all-encompassing portfolio of maintenance, repair and overhaul (MRO)
services, the modules of manage/m comprise a complete range of airline-proven support functions that
permit operators to live up to their responsibilities towards the aviation authorities.
Reflecting Lufthansa Techniks MRO competence in all of its facets, manage/m provides you with
the necessary information to live up to your responsibilities as an operator in full. Quality monitoring,
reliability trends, status reports, documentation and tracking of shop events in real-time are just a few of
the available WebServices.

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MXI TECHNOLOGIES

W: www.mxi.com
T: +1 613-747-4698
E: info@mxi.com

Company formed: 1996, Office Location: Ottawa, Amsterdam,Detroit, Seattle,


Washington, Sydney, Tampa, Saudi Arabia
Name of Product Marketed
Maintenix, Maintenix CE
Number of Modules.........5
Key Business/Software Areas
Maintenance Engineering & Information Management
Maintenance Planning
Maintenance Execution
Material management
Business Support & Analytics
With solutions designed specifically for aviation maintenance, Mxi Technologies provides integrated and
intelligent software, support, and services to commercial airlines, MROs, OEM aftermarket service providers,
and defense operators. Mxi Technologies Maintenix software uses a modern architecture and provides
advanced capabilities such as a role-based Web browser interface, long range and automated line planning,
automated workflow, electronic signatures, support for portable wireless devices, and a comprehensive
range of integration APIs. Our customers range from emerging, small- to mid-sized organizations to the
largest global enterprises. For more information and to find out how you can join the evolution of aviation
maintenance, visit www.mxi.com today.

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RAMCO SYSTEMS

W: www.ramcoaviation.com
T: +91 89 3986 3986
E: Amrith.g@ramco.com

Company formed: 1996, Office Location: USA, Canada, Europe, Middle East, Africa,
India, Asia-Pacific, Singapore, Malaysia
Name of Product Marketed
Ramco Aviation Enterprise Solution, Ramco Aviation M&E solution, Ramco Aviation
MRO Solution, Ramco Aviation Analytics, Ramco Electronic Flight Bag(EFB), Ramco
ePublications, Ramco Aviation Manufacturing OnDemand, Ramco eProcurement
Number of Modules.........20
Key Business/Software Areas
Maintenance & Engineering
Maintenance, Repair & Overhaul
Aviation Manufacturing and Repair Stations
Human Resources
Finance
Ramco Systems is the worlds largest provider of Aviation M&E, MRO and Manufacturing software solutions
designed from the ground up for Commercial Passenger and Cargo, Military, PBL, PBM, Fixed Wing & Rotor, Fleet
Operators, MRO providers and OEM organizations. The solutions are offered On-premise (in-house), through an
Application Service Provider, or OnDemand utilizing its solutions and automation tools in running lean, efficient
and profitable operations.
Ramcos Series 5 provides a positive impact on reducing turn times while increasing operational
performance and compliance through the full integration of engineering, supply chain, maintenance
planning and execution, and compliance modules in an elegant graphical interface.

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46 | SOFTWARE DIRECTORY | AIRCRAFT IT MRO | MARCH/APRIL 2014

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RUSADA SA

W: www.rusada.com
T: 03333 440730
E: sales@rusada.com

Company formed: 1987, Office Location: Europe, Middle East, Asia, Far East
Name of Product Marketed
Envision
Number of Modules.........10 (Single database)
Key Business/Software Areas
Technical records and Asset Management
Asset and Stock Management
Operations
Engineering & Maintenance
Quality, Safety and Analytics
Rusada is a global leader in the development of complex asset management software for the aerospace
industry. With over 20 years heritage, Rusada, provides a range of tools and integrated IT solutions to
enable the complete management of fleets of aircraft and the optimisation of the service provision
around them. Headquartered in Switzerland with operations in the Far East, Middle East, Asia and Europe,
Rusada serves over 60 major customers worldwide, spanning clients that include Operators, MROs and
OEMs. Rusadas Envision toolkit is an industry benchmark within aviation, managing over 1500 aircraft in
20 countries. Latest innovations include the development of an Analytical Manager for live KPI analysis
and monitoring against thresholds via a web based dashboard, and a new Safety Management Module
designed to assist with a companys Safety Management Procedures.

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SHEOREY DIGITAL SYSTEMS LTD.

W: www.sds.co.in

T: (+91-22) 2281 9198/ 2281 1086
E: rohit.jha@sds.co.in
E: vicky.sheorey@sds.co.in

Company formed: 1993, Office Location: Mumbai, Bangalore, Singapore


Name of Product Marketed
ARMS: Airline Resource Management System, InfoPrompt: Integrated Document
Management System
Number of Modules.........4
Key Business/Software Areas
Engineering & Maintenance Sub-System (ARMS - EMSS)
Heavy MRO Sub-System (ARMS HMRO)*
Logistics & Inventory Management Sub-System
(ARMS LIMSS)
InfoPrompt: Integrated Document Management System
* Under development
Sheorey Digital Systems Ltd., (SDS), is an established, fast growing, ISO 9001:2008 Certified Software Company,
focused on providing Software Solutions to the Aviation Industry. ARMS: Airline Resource Management
System is an internet rich, current-generation, state-of-the-art Information Technology System that
effectively addresses the extremely critical and cost sensitive nature of Airlines/Commercial Air Transport
operations. ARMS is one of the few cost-effective, fully integrated software solutions that seamlessly
addresses Flight Operations, Maintenance and Logistics functions of an air transport operator - designed
and developed to control costs which is so very critical for Air Operators today! ARMS is readily and
easily customizable to specific business & operational requirements.

Click Here for Software Details


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SWISS AVIATIONSOFTWARE LTD.

W: www.swiss-as.com

T: +41 61 582 72 94
E: marketing@swiss-as.com

Company formed: 2004 (project AMOS started in 1989), Office Location: Basel, Switzerland;
Miami, FL, USA
Name of Product Marketed
AMOS
Number of Modules.........10
Key Business/Software Areas
Material Management
Engineering
Planning
Production
Maintenance Control
Swiss AviationSoftware unites over 20 years of IT experience with profound MRO expertise and offers its
customers the functionally unsurpassed and technologically state-of-the art maintenance system AMOS.
AMOS is a comprehensive, fully-integrated software package that successfully manages the maintenance,
engineering and logistics requirements of modern airlines and MRO providers by fulfilling demanding
airworthiness standards.
Today, almost 100 customers worldwide steer their maintenance activities with AMOS, which makes
AMOS the industry-leading MRO software in Europe and one of the best-selling solutions globally.

Click Here for Software Details


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TRAX USA CORP.

W: www.trax.aero
T: +1 305.662.7400
E: sales@trax.aero

Company formed: 1997, Office Location: Miami, Fl, USA; Horsham, West Sussex, UK
Name of Product Marketed
TRAX Maintenance & Engineering Software
Number of Modules.........23
Key Business/Software Areas
Engineering & Planning
Production & Shop
Technical Records & Reliability
TRAXDoc Document Control
Supply Chain Management
TRAX is the global leader in the aviation industry for their MRO ERP software. TRAX is the most advanced
maintenance software solution available and has been selected by over one hundred and twenty airlines
and MROs worldwide with fleets consisting of all types of aircraft.
TRAX Maintenance is a completely integrated product. Organizational efficiency gains can be substantial
when using TRAX and ROI is quickly realized. TRAX maintains its advantage over the competition by
developing software that works for customers through modern technology, world class support and
strong customer relationships.

Click Here for Software Details


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MARCH/APRIL 2014 | AIRCRAFT IT MRO | SOFTWARE DIRECTORY | 47

ULTRAMAIN

W: www.ultramain.com
T: +1.505.828.9000
E: sales@ultramain.com

Company formed: 1980, Office Location: Albuquerque, New Mexico, USA


Name of Product Marketed
ULTRAMAIN M&E / MRO ULTRAMAIN Mobile Mechanics ULTRAMAIN Mobile
Inventory efbTechLogs eCabin
ULTRAMAIN for M&E / MRO: 28 Modules
ULTRAMAIN Onboard Systems Software: 5 Modules
Key Business/Software Areas
Maintenance & Engineering
MRO
Maintenance Planning & Scheduling
Paperless Customer Care on Tablets
Electronic Aircraft Logbook
Ultramain Systems, Inc. develops M&E / MRO and EFB software for the aviation industry and is the only
aviation software provider with customers running full, end-to-end paperless operations from the cockpit
to the ground. ULTRAMAIN v9, featuring Mobile Mechanic and Mobile Inventory, enables real-time
paperless data collection for the full maintenance and inventory process. Combine ULTRAMAIN v9 with
efbTechLogs, the easy-to-use electronic logbook, and the entire maintenance process becomes paperless.
Contact us to learn what you need to equip your organization with consumer mobile devices and see why
elite aviation customers around the world are choosing ULTRAMAIN to reduce costs and increase aircraft
up time.

Click Here for Software Details


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VOLARTEC

W: www.volartec.aero

T: +353 617 49010
E: marketing@volartec.aero

Company formed: 2004, Office Location: Ireland; Argentina

Specialist Point Solutions


W: www.aerdata.com
T: +44 (0)1293 817 685
E: sharon.heaton@aerdata.com

Name of Product Marketed


CMS, Financials, EFPAC, STREAM, AtlasData
Number of Modules.........5

Name of Product Marketed


ADS TRM (Technical Records Management), ADS TPA (Technical Publication Authoring)
Number of Modules.........5

AERDATA

Company formed: 2002, Office Location: Amsterdam, Crawley, Dublin, Americas

Key Business/Software Areas


CMS: Lease and Asset Management Software
Financials: Ledger and Financial Software
EFPAC: Engine Fleet Planning and Costing Software
STREAM: Digital Records Scanning Software
AtlasData: Global Fleet Database Tool
AerData provides integrated software solutions for lease management, engine fleet planning, records
scanning as well as technical and backoffice services for aircraft and engine operators, lessors and MROs.
With a strong customer focus AerData delivers reliable and secure services to its clients using latest
technologies and state of the art IT infrastructure.
AerData has an experienced team of 125 professionals across four offices in The Netherlands, UK, Ireland
and the USA. Within AerData, software developers and aviation experts work together seamlessly in
order to deliver exceptional software, product support and reliable back office services to the aviation
industry.

Click Here for Software Details


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AEROXCHANGE

W: www.aeroexhange.com
T: 1 (972) 556-8548
E: sales@aeroexhange.com

Company formed: 200, Office Location: Irving, Texas

Name of Product Marketed


Alkym Management & Control System for Aircraft Maintenance
Number of Modules.........15

Name of Product Marketed


AeroBuy, AeroRepair, AeroComponent, AeroAOG, Smart Source, and Strategic Tendering
Solutions
Number of Modules.........6

Key Business/Software Areas


Maintenance & Engineering
Logistics
Quality Assurance / Human Resources
Planning & Reliability
Document Management / Technical Library

Key Business/Software Areas


Purchase and Repair Order Management
AOG Recovery and Loan/Borrow/Exchange Management
Supporting Process Management of Component Contracts
Constructing Comprehensive Supporting Events

Alkym is the most comprehensive and cost-effective software solutions available in the market today.
It is specially designed to improve MRO Technical Operations performance by a professional team with
strong aviation background. Alkym is a completely integrated software solution to meet the demands of
Aircraft operators and MRO providers.
The key difference is our proven ability to deliver the fastest ROI. This is achieved by providing all the
functionality at a fraction of the cost of others on the market. We deliver the implementation project in
record time with a dedicated team. Typically this is done in 4 to 5 weeks.

Click Here for Software Details


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AIRCRAFT DATA SYSTEMS (ADS)

W: www.technicalrecords.net
W: www.adsfrance.net

T: +33 (0) 975 333 675
E: jalbrecht@technicalrecords.net

Aeroxchange delivers total supply chain collaboration solutions through a single, neutral platform.
Founded in 2000 by 13 airlines, Aeroxchange has grown to become the industry leader of eCommerce
solutions for airlines, OEMs, MROs, distributors, surplus providers, repair vendors and partners within the
aviation community.
Aeroxchanges solutions increase efficiency, reduce cost, and provides full transparency to trading partners.
Aeroxchange goes beyond offering basic search and list services to drive value with solutions that support
the entire purchase and repair order lifecycle. Aeroxchange also offers solutions for locating parts for
AOG recovery, managing loans/borrows/exchanges, and supporting process management of component
support contracts.

Click Here for Software Details


Click Here to Request Private Demo

Company formed: 2005, Office Location: Nmes, France

Key Business/Software Areas


Searchable Dirty Finger Print
7 OCR engines
3 seconds or less to find a 25 years old log book page with its exact content
Scan in Color, high definition
EN-9100
Our software can be tailored upon customer requirement. This allows us to input and organize records in
any architecture in order to meet the exact requirements and internal rules of our customers. The records
presentation shape is established just as the customer wishes.
A mechanic, a financial assessor or a leasing company representative dont have the same needs to collect
and explore records but will be interested in the same content of data. Once scanned, the records can be
presented, searched and exported in any customized way.

Click Here for Software Details


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AIRLINE CONTROL SOFTWARE

W:
www.airlinecontrol.com
T: +48 22 2095035
E: contact@airlinecontrol.com

Company formed: 2005, Office Location: Poland (Warsaw), UK (London), Marocco (Casablanca),
USA (New York), Argentina (Buenos Aires)
Name of Product Marketed
ACS System
Number of Modules.........16
Key Business/Software Areas
Flight Operations, OCC Flight Dispatch, Crew Support with Duties autoplanner
CAMO (Part-M) and Maintenance (Part-145)
Safety Management System (SMS) & QMS
Handling, Fueling, Training (CBT Platform)
Tickets & Booking (Revenue Management, Tarrif Engine)0
A specialized IT company engaged in software development for the airline. The main product is the ACS
System, consists of 16 modules. There are optional modules: OPS (including OCC Flight Dispatch, NTO,
FLIGHT INFO PAX OPS, MCC), CREW, CAMO (Part-M), LINE MAINTENANCE (Part-145), FLEET MANAGEMENT,
HANDLING, FUELING MANAGEMENT QMS, SMS, TRAINING, TICKETS & BOOKING and built-in modules:
DOCUMENTS MANAGEMENT, LOGISTICS, COMMERCIAL, FINANCE SUPPORT, SYSTEM ADMINISTRATOR. System
is designed for small and medium-sized airlines cover in full all aspects of managing and supporting the
airline. YOM 2012. Uses the latest technology mainly Mictosoft and Apple. Three platform for user: PC,
WWW, iPad/iPhone. Scalable and open integration with other systems existing in the airline. For data
security, each client can use an online database replication.

Click Here for Software Details


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48 | SOFTWARE DIRECTORY | AIRCRAFT IT MRO | MARCH/APRIL 2014

AVIIT

W: www.aviit.com
T: +44 (0) 1383 620922
E: info@aviit.com

EMPOWERMX

W: www.empowermx.com
T: +1 866-498-3702
E: info@empowermx.com

Company formed: 2004, Office Location: Fife, Scotland

Company formed: 1999, Office Location: Frisco TX, USA

Name of Product Marketed


eMan & Archimedes
Number of Modules.........2

Name of Product Marketed


FleetCycle Execution Suite MRO Manager (FCXM)
Number of Modules.........9

Key Business/Software Areas


Technical publications Distribution - eMan
Document Acknowledment - eMan Read & Sign
ACARS data management - Archimedes
ACARS Technical Consultancy
IT systems management & support

Key Business/Software Areas


FleetCycle Execution Suite: Production Manger (FXPM), MRO Manager (FCXM) and
Line Manager (FCXL)
Maintenance Program Manager (FCMPM), Planning Manager (FCPM), Reliability
Manager (FCRM), Material Manager (FCMM), and Maintenance Intelligence (FCMI),
Electronic LogBook (FCELB)
Coming Soon: FleetCycle Executive Suite Shop Manager (FCXS))

AviiT is exclusively focused on the provision of software solutions to the aviation sector. eMan provides an
efficient capability for the distribution of technical publications across the maintenance and repair estate.
Used by aircraft operators and 3rd party MROs alike, eMan unlocks the benefits of smooth and efficient
distribution of engineering and process documentation. eMan is available as an on-premise or hosted
offering for complete deployment flexibility. Drawing upon data sources such as ACARS, Archimedes
provides a powerful capability to capture, analyse and present valuable, real time data in a clear and
flexible format to Operation and Engineering teams.

Click Here for Software Details


Click Here to Request Private Demo

EmpowerMX if an aviation industry-recognized software development/consulting-services business. We


are purely focused on empowering our customers with the ability to decrease its costs of making air
travel safer by equipping their decision makers with reliable, real-time/globally available intelligence for
minimizing maintenance turn times/OpEx while maximizing airworthiness/profits.
FCXM allows MROs, airlines, and lessors to effectively control the entire maintenance lifecycle or only
the portions for which they are responsible. Airlines can jointly manage their outsourced and insourced
activites like engineering reliability, QA and maintenance programs at the line, heavy and shop levels
with an expected reduction in cycle times and increase in labor productivity on the magnitude of 16-30
percent. Third-party MROs can run their entire operation fro bidding through contracting to invoicing.

THE BOEING COMPANY

Click Here for Software Details


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Company formed: 1916


Name of Product Marketed
Maintenance Performance Toolbox
Airplane Health Management
RFID Integrated Solutions

W: www.enigma.com
T: +1 781-273-3600
E: infous@enigma.com

E: TheBoeingEdge@boeing.com
W: www.boeing.com/boeingedge/informationservices

Boeing offers the industrys broadest range of aviation services to provide our customers the ultimate
competitive advantage. We call this the Boeing Edge. In the information services field, we are keenly
focused on addressing our customers continuous need for integration and optimization of information.
Using data, software, analytics and IT infrastructure, we connect airplanes, operators and data. We strive
to enable smart and informed decision-making to take operational efficiency of their aircraft fleet and
operations to the next level.

Click Here for Software Details


Click Here to Request Private Demo

Keep up with IT developments


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ENIGMA

Company formed: 1992, Office Location: Burlington, MA USA; Singapore; London, UK;
Tokyo, Japan; Hertzlia, Israel; Stockholm, Sweden,
Name of Product Marketed
InService MRO, InService Job Card Generator, InService Revision Manager, Enigma 3C
Number of Modules.........n/a
Key Business/Software Areas
MRO Technical Documentation Delivery
Revision Management/Control
Job/Task Card Automation
Illustrated Parts Catalogs
Service and Parts Documentation
Enigma solutions help airlines and MRO facilities reduce costs and improve service efficiency and consistency
by providing maintenance technicians with the latest maintenance manuals, spare parts and service
information, filtered by tail number. Enigma takes data from enterprise applications such as MRO Planning
and Engineering, ERP, etc. and creates an interactive maintenance solution that delivers the latest service,
parts, and diagnostic information. By offering dynamic, integrated parts and service information, and links to
inventory, order management and other systems, Enigma enables engineers to quickly update and distribute
technical publications, and technicians to swiftly perform maintenance and repairs.

Click Here for Software Details


Click Here to Request Private Demo

FLATIRONS SOLUTIONS

(Formerly InfoTrust Group)


W: www.flatironssolutions.com, www.techsightx.com
T: +1.303.627.6535
E: Julie.Fouque@flatironssolutions.com
Company formed: 1994, Office Locations: Irvine, CA, Boulder, CO, Superior, CO, Phoenix, AZ,
Austin, TX, Arlington, VA, Shanghai, China, London, UK
Name of Product Marketed
TechSight/X Suite of Products
Number of Modules.........10+
Key Business/Software Areas
Content Management System (CMS)
Interactive Electronic Technical Publisher (IETP)
Maintenance & Engineering
Flight Operations
Tablet Solutions & Mobility

Flatirons Solutions provides information management consulting services and solutions, including
transformational outsourcing services for technical and training information for Fortune 500 and other
companies in the aviation and aerospace, enterprise, government, high-tech, and publishing and media
industries helping our customers deliver the right information, at the right time, to the right people.
The TechSight/X suite of products is the leading independent solution for technical information
management developed specifically for the aerospace industry. For more than 25 years, the worlds
largest airlines and aerospace manufacturers have relied on the TechSight/X suite of products to create,
manage, and deliver large volumes of technical information in support of the production, operation, and
maintenance of aircraft throughout their lifecycle. .

Click here for software details


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GEN2 SYSTEMS LIMITED

W: www.gen2systems.net

T: +44 (0) 121 351 6563
E: adrian.ryan@gen2systems.net

Company formed: 2007, Office Location: Birmingham UK, London UK


Name of Product Marketed
FLYdocs
Number of Modules.........9
Key Business/Software Areas
Aircraft Management
Engine Centre
Repair Centre
Search
Current Status / EoL Centre

FLYdocs is a highly efficient system used for electronic Document Storage, Aircraft Returns, Engine
Management, Repair Management, Landing Gear Management, APU Management, Thrust Reverser
Management, instant online Searching and Lease Company Management.plus much more
The system is incredibly flexible and easy to use and provides clients with integrated options to connect
to internal Maintenance Planning systems to create a closed loop for record keeping. FLYdocs uses a highly
advanced and exceptionally intelligent platform to perform manual tasks with ease, vastly reducing the
time it takes to manage documentation as well as providing major cost savings and value for money.

Click Here for Software Details


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MARCH/APRIL 2014 | AIRCRAFT IT MRO | SOFTWARE DIRECTORY | 49

HEXAWARE
TECHNOLOGIES

W:
T:
T:
E:

www.hexaware.com/travel-transport-hospitality-solution.htm
India: +91 22-67919595
Americas: +1 609-409-6950
vaibhavs@hexaware.com

Company formed: 1990, Office Location: Mumbai, New Jersey, London, Frankfurt,
Singapore, Japan, Dubai, Mexico

Name of Product Marketed


Hexaware is a Technology and Business Services Company providing end to end services
to the Aviation market.
Number of Modules.........n/a
Key Business/Software Areas
Custom MRO Software development and maintenance
System selection consulting & system integration services
Implementation, upgrades and migration of MRO products
Interface Development
Customization and Enhancement across modules
Hexawares MRO practice leverages industry specific tools and services to fulfill its customers need for
efficient migration to newer M&E Systems, implementing industry specific Data Warehouses and Analytics
and Independent Application Testing Suites.
HMro Suite of Offerings include: HMro Analytics including more than 50+ Industry specific KPIs with
prebuilt Dashboards and Reports HMro Data Migration Suite to ease your challenges in migrating to newer
systems with specific Accelerators for ETL and mapping; HMro Test Suite for functional Testing of your M & E
Applications; and HMro BPO Services for Technical Records Digitisation and Management.

Click here for company product details


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IDMR SOLUTIONS INC.

W: www.IDMR-Solutions.com
T: +1-347-565-4367
E: sales@IDMR-Solutions.com

Company formed: 1998 Office Location: New York/Tel Aviv


Name of Product Marketed
InForm
Number of Modules.........20+
Key Business/Software Areas
Technical Publication
Engineering Orders
Task Cards
Planning
Maintenance Programs
IDMR is a global provider of easy to use and all encompassing Technical Documentation Management
Solutions which have been designed exclusively for Fleet operators, MRO providers and OEM
organizations. IDMRs Technical Documentation Management Solutions have proven success in increasing
operational performance and decreasing operational cost while ensuring airworthiness, safety and
regulatory compliance.

Click Here for Software/Product Details


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NVABLE LTD

HOLOCENTRIC

W: www.nvable.com
T: +44 141 280 0050
E: contact@nvable.com

Company formed: 2003. Office Location: Sydney, Canberra, Hong Kong

Name of Product Marketed


Appixo, Appixo ETL
Number of Modules.........4

W: www.holocentric.com
T: +1 612 9957 3169
E: info@holocentric.com

Name of Product Marketed


Modeler, Modelpedia
Key Business/Software Areas
MRO and Major Systems Implementations
Organizational Transformation
Continuous Improvement
Compliance Improvement
Business Management Systems
Holocentric provides software and services for Airlines to build Operational Frameworks and Business
Management Systems to support the business. This includes successfully completing the Transformation
Programs, including implementing the MRO software, training material and publishing of the portal for
Business, including both legacy and new applications.
We do this by creating an OPERATIONAL FRAMEWORK AND PORTAL, useable by all personnel. Holocentric
customers MRO projects are successfully completed within budge t. Importantly, compmpliance is
increased acrossthe organisation as a result.

Click Here for Software/Product Details


Click Here to Request Private Demo

Company formed: 2005. Office Location: Glasgow, UK

Key Business/Software Areas


Electronic Technical Log
Alternative Training & Qualification Programme (ATQP)
Station Operational Compliance (SOC)
Management Dashboards & Analysis
NVable (pronounced enviable) was founded as a specialist software development consultancy creating
bespoke solutions that allow customers to exploit the full value of their operational data. NVable now
also offers its own software products. NVable recently launched Appixo a platform that combines large
scale data handling with a framework to support multiple mobile data acquisition applications.
The Appixo ETL is one such application, first launched in May 2012 with BA CityFlyer. NVable is now
expanding its suite of aviation focussed applications. The growing list now includes ATQP and SOC
Management. The data gathered from each application is fed into the Appixo analysis platform to feed
the Management Dashboard & Analytics. This allows for real-time analysis of aircraft status, fuel burn/
uplift, defects, Out of Phase Maintenance etc.

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OMEGA AIRINE SOFTWARE, INC.

W: www.omegaair.com
T: +1-972-775-3693
E: info@omegaair.com

Company formed: 1991. Office Location: Midlothian, TX


Name of Product Marketed
Ames Advanced Planning and Scheduling System
Number of Modules.........5
Key Business/Software Areas
Optimized long range planning
Short-term scheduling
Line/RON scheduling
Engine and component scheduling
Business intellegence
Omega Airline Software has been supplying the aviation industry with Ames, the industry standard
Advanced Planning and Scheduling software tool, since 1991. Ames currently enables the optimized
planning of maintenance on over 4000 aircraft at 21 customer sites around the world. Unique in the
industry, no other tool provides the planning power or information creation of Ames. Companies enjoying
the benefits of Ames include mainline commercial operators, regional airlines, fractional ownership
companies and MRO operations. Amesfive, the current release, combines the power of Ames with the
versatility and access of the Web.

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PSIPENTA SOFTWARE SYSTEMS GMBH.

W: www.psipenta.com
T: +49 (0)800 377 4968
E: info@psipenta.com

Company formed: 1997. Office Location: Germany (Berlin, Stuttgart, Mnchen, Essen)
Name of Product Marketed
PSIpenta Project Management; PSIpenta Materials Management; PSIpenta
Maintenance, PSIpenta Purchasing, PSIpenta Order Management, Psipenta
Sequencing, PSIpenta Warehouse Management, PSIpenta Adaptive Planning,
PSIpenta Mobile Processes, PSIpenta Data Collection, PSIpenta Control System,
PSIpenta Finite Capacity Scheduling, PSIpenta Cost Accounting
Number of Modules.........15
Key Business/Software Areas
MRO
Materials Management
Planning & Scheduling
Production & Planning
Mobile Solutions
PSIPENTA Software Systems GmbH offers a complete solution for managing and maintaining complex
technical systems. Our philosophy of Perfection in Aerospace is reflected in all aspects of our software.
Successful customer connections give a reference for our highly customer-oriented software solutions.
PSIpenta suite supports the planning and control of maintenance and servicing processes. The scope
covers the whole MRO process ranging from slot planning to mobile processes.
PSIpenta Planning, Execution & Control refers to a solution-oriented approach based on standardized
software modules. It enables the optimization of value-adding processes and increases logistic planning in
existing system landscapes with commercial focus.

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