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Scott Metz

Operations Manager at Monsanto


Experience
Operations Manager at Monsanto
January 2012 - Present (2 years 6 months)
Business Process Analyst at Monsanto Company
September 2009 - January 2012 (2 years 5 months)
Lead sub-team for Activity Management of Customer Interaction Center by developing user requirements,
managing scope of project and engaging in detail design aspects
Engaged users to set prioritization schedule for implementation phase and first year support of capital project
Launched and Supported Customer Interaction Center for 175 customer service agents supporting a
multi-million dollar interaction and knowledge search application
Lead the ordering, allocation and delivery of market development plot seed processes for National Brand
corn, soybean, cotton, canola and sorghum seed
Work closely with manufacturing seed planners on seed bagging schedules, winter production arrivals and
seed availability for shipments for plot seed
Communicate allocations and supply restraints to field sales and agronomy teams via efficient email and
telephone communication
Manage and design the credit to customer through free seed process improvement, design and implement by
working with operational, IT and marketing counterparts.
Present design reviews to leadership to ensure design work was in line with the expectation of the project
deliverables
Process owner for Six Sigma LEAN Event for Plot Seed Process
Regional Customer Service Manager at Monsanto Company
March 2009 - September 2009 (7 months)
Manage Customer Service, Ordering and delivery processes for one of three regions for a multi-million dollar
seed business
Coach, assess and evaluate 9 full-time employee, including goal-setting and development
Influence, direct and engage in operational enhancements through working with both IT and business contacts
Set daily direction for employees to achieve quarterly and annual goals
Sales Reporting Team Manager at Monsanto Company
November 2007 - March 2009 (1 year 5 months)
Coach, assess and evaluate 9 full-time employee, including goal-setting and development
Represent Sales Reporting for National Brand seed companies to other departments to facilitate key business
strategies
Ensure accuracy of 35+ million units of seed for business and market analysis
Communicate with Marketing and Program Operations status of data collection
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Set daily, quarterly and annual goals and directive for 9 direct employees
Managed contractor employees during peak intervals
Sales Reporting Team Lead at Monsanto Company
February 2006 - November 2007 (1 year 10 months)
Prioritize daily activities for grower sales data team of 9 full time employees and 3 contract employees
Work closely with Sales Reporting Manager and Strategic Sales Reporting to ensure effective leadership
across multiple Sales Reporting Teams
Prepare final sales figures for reporting to Environmental Protection Agency (EPA) and Stewardship
Coach and assist in support of team member development; input on DPR process
Create, implement, and maintain Standard Operating Procedures; ensure compliance among team
Ensure overall compliance for collection of licensee sales reporting for Monsantos largest seed customer
Lead multi-department cross functional communications and meetings to ensure business targets are
achieved, inclusive of both IT and business counterparts
Completed Monsantos People Leader Learning Series, a 12 day managerial course
Sales Reporting Specialist at Monsanto Company
March 2004 - February 2006 (2 years)
Managed grower sales data for several territories impacting financial programs for each customer
Supported stewardship of biotechnological crops to continue Monsantos freedom to operate
Assisted in launching two specialty crops, Round Ready Alfalfa and Winter Canola, into the market place and
initializing processes around unique reporting requirements of these crops
Supported multiple reporting methods, SeedTrak and AgriMine, to ensure creditable, accurate data is being
submitted for customers
Represented our team in a new pilot, Accelerated Growth, where sales data was the basis for all incentive
payments to customers.
Acted as a liaison between business and IT for system enhancements maintaining budget and timelines
Helped launch a new reporting method via FarmSource.com where a dealer can enter or upload sales data
Customer Service Rep at XS, Inc.
June 2004 - October 2005 (1 year 5 months)
Outside Sales Representative at Da-Com Corp
November 2003 - March 2004 (5 months)
Managed a several county, rural territory selling office document services
Helped increase business in an area where multiple competitive dealers where locally present
Account Specialist at XS Inc
September 2002 - October 2003 (1 year 2 months)
Integral part of a 2.8 Million dollar new system, AgriMine, to collect sales data from 1000 retailers
Managed upward of 200 accounts for Grower Sales data, providing data to multiple manufacturers
Supervised IT Task List for enhancements, including testing and implementation
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Education
Eastern Illinois University
Bachelor of Science, Business; Computer Management, 1998 - 2002
Glenwood High School
1998
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Scott Metz
Operations Manager at Monsanto
Contact Scott on LinkedIn
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