Computer Systems and Networks Technology Sample Resume

Prepared by Centennial College, Cooperative Education and Employment Resources, 2007

PAT M. SMITH
1234 College Street, Toronto, Ontario M4C 1Z1
Residence: (416) 123-4567 Messages: (416) 111-9999
psmith@centennialcollege.ca


CAREER OBJECTIVE

A position as a Computer Support Service Technician where my technical knowledge, customer
service experience and communication abilities will be useful in troubleshooting computer problems

HIGHLIGHTS OF QUALIFICATIONS

2 years experience in solving computer related problems
Graduated with a Diploma in Computer Systems and Network Technology
Skilled at identifying problems and providing the required assistance to a
diverse clientele
Proficient in Novell Netware, Windows NT, Windows Operating Systems
and in handling PC Hardware
Strong written and verbal communication abilities
High energy, flexible, quick learner and achievement-oriented individual

TECHNICAL SKILLS

Networking TCP/IP, Novell Netware, Windows NT, Internet, Intranet

Programming C, C++, Visual BASIC, Oracle and Java

Operating Systems UNIX, MS Windows, MS Dos, Windows 2000 Server and Windows 2000
Professional

Applications Microsoft Office, Project, Publisher and Lotus 123


RELATED WORK EXPERIENCE

Technical Support ABC Computer Outlet
Assistant Toronto, Ontario (2006 - Present)

Assess clients technical problems and provide technical assistance for
Windows operating systems
Professionally and courteously serve over 20 clients daily
Solve difficult user problems associated with operating systems and software
errors
Install and administer Windows NT and Novell Netware networks
Provide training to entry level technicians and field service personnel
Create users and login scripts, install operating systems, work stations and
print servers to serve 200 clients
Computer Systems and Networks Technology Sample Resume
Prepared by Centennial College, Cooperative Education and Employment Resources, 2007


PAT M. SMITH /2
Residence: (416) 123-4567 Messages: (416) 111-9999


RELATED WORK EXPERIENCE (Continued)

Computer Repair Personal Computer Repair Service (Independent Consultant)
Technician Scarborough, Ontario (Summer 2005 - Present)

Perform diagnostics on PCs and peripheral equipment to troubleshoot
problems
Install and upgrade PC components such as network cards, memory chips,
disk drives, modems and CD-ROM drivers
Maintain and repair Windows 98 and Windows XP operating systems
Configure PC memory and network drivers
Successfully developed a client base of over 40 clients


OTHER EXPERIENCE

Telemarketing Telephone Sales Inc.
Clerk Toronto, Ontario (Summers 2003 and 2004)

Achieved daily targeted number of telephone sales
Developed excellent communication, interpersonal and presentation skills
Answered inquiries and provided information
Provided fast and efficient customer service


EDUCATION

Computer Systems & Centennial College
Network Technology Toronto, Ontario (2004 - 2007)
Diploma
Relevant Courses Included:
PC Hardware 1 & 2 Network Administration
Network Technologies Network Service & Support
Network Devices Telecommunications


REFERENCES

Available upon request