Q1 .

1. (Customer) Order Processing System 8point

In the order processing, in traditional most customers orders come via
phone or fax. They are manual and time consuming. Sometimes they make
some mistakes that usually take a lot of time in weekends to correct. Then we
will need to automate these processes. The solution is customer order
processing system.

The management decided to develop a customer order processing system and
the main purpose of this analysis is to develop and apply a customer order
processing system to provide the features of order management.

1. Two-way Information link to Finished Goods Inventory System
2. Information input from Production Planning System
3. Information output to Warehouse Dispatch System
4. Copy to Accounts Department
5. Information link to Sales Analysis System

1. Analysis of response time
2. Analysis of fulfillment success achieved





2. Back order System (customer)
Back order system is a system that which many companies want to create a
specific supply order linked to each customer order and they want these supply
order created as soon as the customer orders have been booked.
The Benefit of Back order System (customer)
keeps track unfulfillable orders which otherwise might have been lost
altogether
Lower inventory cycle time and cost
Link supply to specific demand
Can offer a variety of product to customer

3. The Business Case 4 point
The business case is to describe a problem or a business need while it also
identify reasons to resolve the problem or to meet the business need (as
simply describe the impact of the problem or the benefits expected from
fulfilling the business need). In a business case, it has to consider available
options or it has to consider in doing nothing.
Besides, it is also to justify a decision by the fact that :
i) it will increase revenue increasing the customer outreach
ii) it will decrease cost saving manufacturing cost or improving efficiency
and
iii) absolutely necessary for the business to even survive in the industry.
For instance Airline, Bank companies must have ICT or will close down.

4. Order Operating System & Back order system in Managerial level 10 point
In speaking of order Processing System in managerial level, the operating
system is same is operational level in terms of when customer place an order
to a company and required product standards (the type of products, size, color,
quantity), then the system will send order request to warehouse and
warehouse to arrange the products base on order requirements and dispatch
to customers.

Analysis of fulfillment time on back orders (which would also reveal problem
orders)
Regarding on Customer Back-Order system in managerial level, the system
enable to analysis of fulfillment time on back orders, meaning when the goods
deliver to customer with shortage and the company replace the shortage and
deliver to customer in the quickest time, system would also reveal problem
orders (reason to cause back-order) with its objective to decrease back orders.
Its advantage is to gain better customer loyalty and therefore increase the
business sales.

Keeps track of unfulfillable orders which otherwise might have been lost
altogether.
The business advantage of managerial level when implement the system
contains :
- Better bang for the buck in marketing
- Better customers loyalty and therefore increase sales.
- Cost saving in management overhead

Q2 .
1. Topic 4 P.42,43 Health
Legacy systems are widespread use in hospital.
OPERATIONAL LEVEL
It included using barcode systems for pharmaceutical inventory control and
assets register.
It can also record the patients history, in order to increase the accuracy to
determine the patients situation by doctor.
It can also easily identify the patients ID and personal information by ICT.
MGT LEVEL
Management can implement or plan the product package under their planned
strategy.
Management can analyse the higher margin market segments in order to focus
and develop more resources on those segments.

3. Dss (Decision Support Systems)
Sensitivity Analysis
To review the resulting outcomes base on change one variable at a time to see
how sensitive the variable is. To identify which variable being the most
Important.
Scenario Analysis
To review the resulting outcomes based on an estimated scenario which has
changes in a set of variables . To Identify which scenarios are favourable while
which other scenarios are difficult to the company.

4. Discussions on the Sensitivity Analysis
Over-emphasis on numeric parameters
Environmental variables are quantified but sounds accurate?
A change in parameter A may lead to changes in related parameters for
which should catered by the decision makers
Estimates may be based on steady situations and may not be meaningful in
dynamic situations
Assumptions may vary from time to time

5. Dis- intermediation, travel and music
Traditional business trading
Manufacture-->Wholesaler--> Retailer--> Consumer
After ICT, Dis intermediation
Manufacture-----------------------------------> Consumer
Disintermediation is Buyers bypass the middlemen (wholesalers and retailers)
to buy directly from the manufacturer and pay less.
travel
Customers realized how easy is to use the Internet and how many benefits can
bring them in terms of reservations. can easily find a map on Internet to find
the hotel, what the target destinations weather is like right now, on search
engines or on those holiday Sites. Therefore through disintermediation there is
no need for the travel agents.
music
Consumers are now investing in home computers and broadband Internet
connections, it is much easier to obtain the songs requested. This
disintermediation, cutting out the high street retailers, means consumers pay
much less and businesses do not need to pay costs for shipping products
around the world.



6. Topic9 P.29,28 Knowledge Management
7. Topic 12 P.7,9 The OLAP cube
8. Topic 12 Visualization