MELISSA HOMEWOOD

Hudsonvi l l e, MI 49425
773- 726- 9994 mel i ssahomewood773@gmai l . com
PROFESSIONAL PROFILE
ENERGETIC, DYNAMIC AND METHODICAL ACCOUNT EXECUTIVE WITH OVER 15 YEARS OF DOCU-
MENTED EXPERIENCE IN GENERATING NEW BUSINESS AND BUILDING RELATIONSHIPS. Exercises
core competencies in leading business units to increase productivity and profits. Highly organized and col-
laborates with clients and personnel on an individual level, developing rapport and reputation.
AREAS OF EXPERTISE
Sales & Consultancy
Account Coordination
Corporate Expansion
Marketing & Promotion
New Business Development
Territory Management
Creative Presentations
Proficient in Microsoft Products


PROFESSIONAL EXPERIENCE 1996 TO PRESENT
Established 4 new sales regions through effective cold-calling technique, delivering $2MM in sales
within a 7-month period.
Communicated regularly with brokers and clients. Managed business growth and advised clients on
how to improve upon their objective of attracting repeat clients.
Scheduled appointments and follow-up calls consistently. Answered customers questions with candor
and professionalism. Successfully completed daily cold calls, converting 90% of prospects into sales
accounts. Maintained over 20 monthly contracts. Generated an average $80K in revenue per account
loan.
Creatively adapted products, expanding the customer base through virtuosity and versatility.
Managed an average of 120 phone calls daily from account executives and brokers from 4 states. Me-
thodically interpreted financial profiles, achieved high closing rates, increasing by 50% for two territo-
ries.
Created and implemented the marketing and promotion campaign for the Tree City USA program,
funded and managed by the Iowa Department of Natural Resources. Contributed to the community
and environment, promoting visibility and outreach throughout the Midwest.
Improved time management by developing effective procedure and qualification process. Reduced
costs and increased productivity for successful monthly closings.
Successfully launched new branch. Supported recruitment of over seven new loan officers.
Collaborated with 12 account managers, resolving all concerns. Updated and innovated the system to
champion team development and employee collaboration.
Incorporated an effective training manual for all employees. Mitigated production losses while manag-
ing consistently high volumes.

MELISSA HOMEWOOD
Resume Page 2
PROFESSIONAL EXPERIENCE CONTINUED

Prioritized the development of an integral new position with IES Abroad, mandated by the executive
vice president (EVP), chief operating officer (COO) and legal counsel. Outlined objectives and suc-
cessfully managed the new position.
Created data visualizations for review, providing consistent feedback for the EVP, COO and legal
counsel. This allowed senior leadership to implement solutions more expediently.



Managed and trained all stateside and global staff members to support crisis management policy. Or-
ganized initial structure for all members during international incidents. This served to protect the stu-
dent body during unforeseen circumstances.
Researched and communicated with numerous private security firms overseas for potential partner-
ships in the protection of students and universities. Secured and evacuated students when necessary
during emergencies.
Communicated with a variety of key officials in multiple countries, organizing meetings and confer-
ences to discuss risk assessment policy. Assisted the EVP, COO and legal counsel for all schools
globally.
Drafted detailed and effective presentations for the Vice President of Sales. Organized materials ac-
cordingly. Provided structure, guidance and coaching for the VP, ensuring profitable account devel-
opment.
EDUCATION
NMLS License, 2014
ID# 1159284
State of Michigan

Bachelor of Arts, Biology 2005
Grand View College, Des Moines, Iowa
WORK HISTORY
IES Abroad
Iowa Department of Natural Resources
Argent Mortgage
Long Beach Mortgage
The Mortgage Specialists, Inc.