Manso, Michael Ezra J.

9 St. Bernard street, St Charbel Executive Village Quezon City |

09176220675 | ezmanso@yahoo.com | ezramanso@gmail.com
Education
Primary: Marymount Child Development Center
Secondary: St Anthony Academy of Quezon City
COLLEGE | [COLEGIO DE SAN JUAN DE LETRAN]
Bachelor in Science in Information Technology, Major in Software Development

Trainings
Computer Maintenance for Computer User/PC TROUBLEHOOTING : [ MFI-FOUNDATION, INC ]
Skills & Abilities
Microsoft Client Server Environment:
Windows 2003, 2008 and 2012 servers
Microsoft Active Directory, Group Policy
Microsoft Exchange 2007/2010
Microsoft Hyper-V
Microsoft Windows (XP, Win7, 2003-2008)
Network, internet, email, operating systems, firewalls, VPNs,
Knowledge in design implementation server systems and virtualization
Knowledge in DHCP DNS and other network services
LAN/WAN
Troubleshooting, Monitoring & Maintenance of a workstation
Installation of software, hardware components & device drivers.
PC Assembly/Disassembly



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Experience
WEB DEVELOPER TRAINEE | XVA MEDIA | MAY-JULY 2013
Creating web site designs using Wordpress
DESKTOP SUPPORT | PHIL-DATA BUSINESS SYSTEMS, INC. | NOVEMBER 2013-PRESENT
Provide all levels of break/fix, desk-side and helpdesk services to new, existing, and prospective customers.
computer hardware installation (Memory, Hard Drives, Optical Drives, Internal I/O cards, etc)
Deliver PC (desktop & laptop)
Installation of software, hardware components & device drivers.
PC Assembly/Disassembly
MIGRATION ENGINEER | PHIL-DATA BUSINESS SYSTEMS, INC. THOMSON REUTERS | NOV 14 2013-DEC 20 2013
Operating System installation, customized image creation and deployment, data/profile migration and advanced
application installations/integration.
Day to day end user support and issue investigation/troubleshooting
Reimaging of Operating System using DOD/DAD
Installation of software, hardware components & device drivers.
Manual backup of User Files
Provide technical direction and solutions to clients both over the phone and in person

DESKTOP SUPPORT ENGINEER OFFICER | PHIL-DATA BUSINESS SYSTEMS, INC. FYFE CORP| JAN 13 2014-PRESENT
Provide a high standard of client service in an IT environment
Provide hands-on support and engineering work in the Windows server environment
New User creation / Modification in Active Directory
Organize Microsoft Exchange, create email account, creating and configuring distribution groups on exchange online
Respond to requests for technical assistance via phone or e- mail or onsite and solving IT related issues in timely
manner
Managing Virtual Server on different virtualization platform like Windows Hyper V/ VMWARE
Diagnose and Resolve hardware, software and Network related issues
Assisted in discovery, research and resolution of technical issues.
Provide technical direction and solutions to clients both over the phone and in person
Providing managed IT services via Remote Monitoring Software (TIGHTVNC)
Adding network Devices with DHCP/DNS reservations
Performing Software Installation, Configuration and maintenance for Windows Client and Server Operating Systems
(Win 7, Win 8, Server 2003, Server 2008/R2 and Win Server 2012/R2)
Create and configure Data Back-up jobs to replicate onsite and off-site through FTP
Develop and maintain an Inventory of all computer related components and equipment
Restoring of files on demand from backup when required
Provide support to end users relating to hardware and software, computer applications, LAN components and
peripherals
Responsible for maintaining and support for Printers
Configuring and maintaining iOS and Android Mobile