Calvin N.

Young
1811 Forest Oak Lane
Columbus, OH 43229
614-592-6000 cell
Email: cnyoung77@yahoo.com

Career Summary
Customer Service Professional trained and diversely skilled in many aspects of the customer service
industry including Clerical, Banking/Finance and Insurance. Dedicated and proven to be a leader, team
member, and individual contributor with accelerated levels of productivity and performance.

Professional Experience
Iqor
Collections Customer Service Rep. – (2007 to 2009)
• Successful in collecting past due payments from Central Maine Power customers.
• Provided past due customers with a variety of payment arrangements.
• Provided customers with information for financial assistance with their utilities.
• Accounts receivable.
Safeauto Insurance Company
Claims Customer Service Rep. – (2006 to 2007)
• Maintained a 90% or better monthly average meeting Claims Customer Service goals.
• Efficient input of comprehensive, collision, and glass claims.
• Resolve customer complaints and inquires of current claims.

Martha Vance and Ann Jones, Columbus, OH

Short Term Clerical and Administrative Professional – (2004 to 2006)
• Obtained regularly for assignments with longer durations than contracted due to dependability and
ability to learn and adapt quickly.
• Recognized for being able to handle multiple task. Recommended to process higher dollar
medical billing and all administrative duties exclusively.
• Trusted with the incredible responsibility of reporting as Financial Assistant to the City of Powell.
• Assistant Property Manager and Housing Inspector for Columbus Metropolitan Housing
Authority.

Spherion, Columbus, OH
Short Term Clerical and Administrative Professional – (2002 to 2004)
• Maintained greater than 97% ratio of error free mortgage loan audits and appraisals.
• Highly recommended to staff employers seeking skill and agility to handle fraudulent accounts.
• Notable mention of consistently producing statistics maintained within the top of the department.

JP Morgan Chase, Columbus, OH

Private Investor Claims Analyst – (2000 to2002)
• Given critically sensitive portfolios of over 30 individual private inventor accounts.
• Gilded as having the highest quality results of maintaining the portfolios for 6 consecutive months.
Also noted as the departmental all time high.
• Rapidly progressed through the company; in by doing so, trained in the following areas: handling
escrows, foreclosures, bankruptcies and service agreement accounts, respectively.
 Education
Wilberforce University, Wilberforce, OH
Studies in Electrical Engineering and Math – (1986 to 1987)

Colonel White High School, Dayton, OH

Specialization in Science, Math, and German

Professional Skills
• Most Microsoft hard-drive applications including word, excel, and access.
• Lotus notes.
• Various other company individualized hard/software programs.

Additional Information
• Additional experience available upon request
• References available upon request.