Amadeus Virtual MCO User Guide

Introduction to Amadeus Virtual MCO

The Automated Miscellaneous Charges Order (MCO) solution,
enabling agent to Provide to the customer services in addition to the
trip, being based on a printing on OPATB coupons, is no more useful
on the BSP markets.
The Industry being not ready yet to implement the electronic solution
Electronic Miscellaneous Document (EMD), the travel agencies need
an interim solution.
Amadeus decided to work on a transitional solution dedicated to
travel agencies Until the EMD delivery: the Amadeus Virtual
Miscellaneous Charges Order (MCO).

Due to increasing demand for automation of the entire passenger
reservation and ticketing process, Amadeus has developed a BSP
and ARC compliant Automated MCO product. This smart, user-
friendly product can simplify the process of issuing an MCO for travel
agencies throughout the world.



The 1st of June 2008, at the IATA 100% Electronic Ticketing
deadline, Amadeus launched the Amadeus Virtual MCO in all the
BSP Automated MCO markets.
The solution is available for all Central Ticketing System (CTS)
markets, including the non Automated MCO users and ARC markets
who are interested in implementing it.











Executive Summary

The Amadeus Virtual MCO solution fully integrated into the whole
booking process permits the travel agents to create miscellaneous
documents via the system, meaning a non insignificant time saving in
the daily workflow.
For the Automated MCO users, the Amadeus Virtual MCO, as having
kept the same functionality, is a smooth way to move toward the
electronic solution EMD.

Amadeus Virtual MCOs can be issued for the following key travel
services (amongst others):

Air or surface transportation
Excess baggage charges
Reissue service fees
Additional collections
Tax payments
Hotel Payments

Amadeus Virtual MCO can be issued on plain paper A4. The
document is composed of the following elements:


Agent coupon
Audit Coupon
Passenger Receipt
Credit Card Charge Form


There is no Exchange Coupon as no more OPATB value coupon.
The customer will present at the airport the Passenger Receipt
printed on plain paper.









Benefits

The Amadeus Virtual MCO solution provides CTS travel agencies
with the following key benefits:
Automatically integrated into the PNR, the Back Office System and
the Sales Reports
Increased productivity due to the automated process
Increased efficiency due to logical transactions
Especially for Automated MCO markets:

No change in data processing:
_ In the functional entries
_ in the information transmitted to the Back Office System
_ In the Sales Reports: same transaction code MD50 and Form
code
easy and quick to deploy
no training
no additional workload for the travel agents






















Virtual MCO Functionality


There are three basic stages to issuing an MCO, these are:


Creation
Completion
Processing


All of which are described in detail below.


MCO Creation

It is possible to create a MCO either in a PNR (TY Mode), in case the
commands are the same. There are two main
Stages, the first is to create the MCO and the second to add in the
details and print the document. The command to create the MCO
includes the airline, the date, the reason for issuance as well as the
fare. Of these only the first four are mandatory as the fare can easily
be added later on.

IMCM A/ AF NCE 12SEP/ SAR 2000.00

Parameter Description Mandatory
/ Optional

IMC MCO creation command M
M Indicates that the document is an MCO M
A Reason for issuance M
EK Airline code M
NCE Airport code where the MCO has to be M
Presented
12SEP Date when the MCO has to be presented M
SAR 2000.00 Amount of the MCO O


There is a choice of numerous reason codes, covering the various
possibilities for issuing a MCO, those currently defined by IATA are:


Reason For Description
Issuance Code
(RFIC)

A Air Transportation
B Surface Transportation
G Upgrading
H Under Collection
I Taxes
K Refundable Balances
M Sundry Charges
N Cancellation Fee
Q Rebooking Fee International
U Excess Baggage

Once a MCO has been created it is possible to see which reason
codes are Available by typing in

>TMI/I?
e.g.
TMI / B 1251234567890 - ISSUED-IN-CONNECTION WITH

This brings up the display shown below









PNR Displays

When the creation entry has been processed the PNR is redisplayed,
and the MCO can be seen immediately below the itinerary.




An Amadeus Virtual MCO can be stored in a PNR that contains any
type of active segment; for example Air segments, Hotel Segments,
Car Segments and any multiple or variation of these. MCOs can also
be stored in a PNR that does not contain active segments provided
that at least one MCO is stored per passenger.
Up to 999 MCOs can be stored in the PNR and they are automatically
stored in the PNR at end of transaction.

Transitional Stored MCO (TSM)
Once the IMC entry has been accepted Amadeus stores a
Transitional Stored MPD, much in the same way that a TST is stored.
The TSM can be easily displayed using one of the following entries:


Request Description

>TQM Displays a single TSM
>TQM/L6 Displays a TSM on a particular line of a PNR
>TQM/P1 Displays a TSM for a particular Passenger
>TQM/M2 Displays a particular TSM from a list






Fare Elements


In addition to the MCO fields there are several fields stored in the
front of the PNR; these are the same fields as a TST. The only
difference is that these have to be associated to the MPD line
number, the fields that have can be updated are:



Field Mandatory
/ Optional


Form of payment (FP) M
Endorsements (FE) O
Commission (FM) O
Tour code (FT) O
Original issue (FO) O

Please note that the validating carrier is not necessary as the system
takes this information from the Present to area in the TSM. In order to
fill out these fields there are several ways of linking them to the
correct MPD, for example:


Request Description


>4/FPCASH adding in a form of payment where 5 is the MPD
Line in the PNR

>FT IT2AF4TEST/L4 Adding a tour code for an MPD on line 8 of the PNR
PNR

The line specification has to be done even if there is only one MCO in
the PNR otherwise the system will attach it to the TST. In panel mode
it is possible to fill in all of these details within the TSM display. An
example of the PNR with the MPD details stored can be seen below















To modify any or cancel any of the fields in the PNR but within an
MPD there are a few options:


Request Description

>XE4.1 To cancel the first element in the MCO on line 4
>5.2/9 Changes the second element in the MCO on
Line five to 9
>4/FEVALID IB ONLY Changes the FE element for the MCO on line 4


MCO Processing

Once the TSM has been completed and all of the mandatory fields
are present the MCO can be issued using the following command


>TTM

There are numerous options that can be included in the TTM
command for example:

Request Description



>TTM/P1 Prints all MCOs for passenger one
>TTM/L8 Prints the MCO on line 8 of the PNR
>TTM/RT Prints all MCOs and retains the PNR
>TTM/TMN Prints the MCO and the supplementary name
List
>TTM/EML email Address all passengers receipts are sent to the specific
Address mail
>TTM/EMLN nickname each passenger receipt is sent to all email
Addresses included in the nickname
>TTM/EMLA the passenger receipt for each passenger is
Sent to all email addresses stored in the APE
Elements associated to this passenger


As with the TTP command these options can be linked together, for a
full list options please see HEVMCO.

It is also possible to print tickets and MCOs at the same time, by
entering
>TTP/TTM
Please note that the entry has to be in this order, TTM/TTP is not
permitted.
Once the MCO has been printed the PNR is updated with an FB and
FA line, this appears under each individual MCO as can be seen
below.






















MCO Processing

Once the TSM has been completed and all of the mandatory fields are present
the MCO can be issued using the following command


>TTM

There are numerous options that can be included in the TTM command for
example:


Request Description

>TTM/P1 Prints all MCOs for passenger one
>TTM/L8 Prints the MCO on line 8 of the PNR
>TTM/RT Prints all MCOs and retains the PNR
>TTM/TMN Prints the MCO and the supplementary name list
>TTM/EML - email Address All passengers receipts are sent to the specific
Address mail
>TTM/EMLN nickname Each passenger receipt is sent to all email
Addresses included in the nickname
>TTM/EMLA the passenger receipt for each passenger is sent to all email
Addresses stored in the APE elements associated to this
Passenger as with the TTP command these options can be
Linked together, for a full list of options please see HEVMCO.
It is also possible to print tickets and MCOs at the same time,
by entering
>TTP/TTM

Please note that the entry has to be in this order, TTM/TTP is not permitted.
Once the MCO has been printed the PNR is updated with an FB and FA line, this
Appears under each individual MCO as can be seen below.





Amadeus Products & Training Department Saudi Arabia.
Amadeus Virtual MCO User Guide











Amadeus Products & Training Department Saudi Arabia.



Introduction to Amadeus Virtual MCO





The Automated Miscellaneous Charges Order (MCO) solution,
enabling agent to Provide to the customer services in addition to the
trip, being based on a printing on OPATB coupons, is no more useful
on the BSP markets.
The Industry being not ready yet to implement the electronic solution
Electronic Miscellaneous Document (EMD), the travel agencies need
an interim solution.
Amadeus decided to work on a transitional solution dedicated to
travel agencies Until the EMD delivery: the Amadeus Virtual
Miscellaneous Charges Order (MCO).

Due to increasing demand for automation of the entire passenger
reservation and ticketing process, Amadeus has developed a BSP
and ARC compliant Automated MCO product. This smart, user-
friendly product can simplify the process of issuing an MCO for travel
agencies throughout the world.



The 1st of June 2008, at the IATA 100% Electronic Ticketing
deadline, Amadeus launched the Amadeus Virtual MCO in all the
BSP Automated MCO markets.
The solution is available for all Central Ticketing System (CTS)
markets, including the non Automated MCO users and ARC markets
who are interested in implementing it.







Amadeus Products & Training Department Saudi Arabia.






Executive Summary

The Amadeus Virtual MCO solution fully integrated into the whole
booking process permits the travel agents to create miscellaneous
documents via the system, meaning a non insignificant time saving in
the daily workflow.
For the Automated MCO users, the Amadeus Virtual MCO, as having
kept the same functionality, is a smooth way to move toward the
electronic solution EMD.

Amadeus Virtual MCOs can be issued for the following key travel
services (amongst others):

Air or surface transportation
Excess baggage charges
Reissue service fees
Additional collections
Tax payments
Hotel Payments

Amadeus Virtual MCO can be issued on plain paper A4. The
document is composed of the following elements:


Agent coupon
Audit Coupon
Passenger Receipt
Credit Card Charge Form


There is no Exchange Coupon as no more OPATB value coupon.


Amadeus Products & Training Department Saudi Arabia.
The customer will present at the airport the Passenger Receipt
printed on plain paper.









Benefits

The Amadeus Virtual MCO solution provides CTS travel agencies
with the following key benefits:
Automatically integrated into the PNR, the Back Office System and
the Sales Reports
Increased productivity due to the automated process
Increased efficiency due to logical transactions
Especially for Automated MCO markets:

No change in data processing:
_ In the functional entries
_ in the information transmitted to the Back Office System
_ In the Sales Reports: same transaction code MD50 and Form
code
easy and quick to deploy
no training
no additional workload for the travel agents












Amadeus Products & Training Department Saudi Arabia.












Virtual MCO Functionality


There are three basic stages to issuing an MCO, these are:


Creation
Completion
Processing


All of which are described in detail below.


MCO Creation

It is possible to create a MCO either in a PNR (TY Mode), in case the
commands are the same. There are two main
Stages, the first is to create the MCO and the second to add in the
details and print the document. The command to create the MCO
includes the airline, the date, the reason for issuance as well as the
fare. Of these only the first four are mandatory as the fare can easily
be added later on.

IMCM A/ AF NCE 12SEP/ SAR 2000.00

Parameter Description Mandatory


Amadeus Products & Training Department Saudi Arabia.
/ Optional

IMC MCO creation command M
M Indicates that the document is an MCO M
A Reason for issuance M
EK Airline code M
NCE Airport code where the MCO has to be M
Presented
12SEP Date when the MCO has to be presented M
SAR 2000.00 Amount of the MCO O


There is a choice of numerous reason codes, covering the various
possibilities for issuing a MCO, those currently defined by IATA are:


Reason For Description
Issuance Code
(RFIC)

A Air Transportation
B Surface Transportation
G Upgrading
H Under Collection
I Taxes
K Refundable Balances
M Sundry Charges
N Cancellation Fee
Q Rebooking Fee International
U Excess Baggage

Once a MCO has been created it is possible to see which reason
codes are Available by typing in

>TMI/I?
e.g.
TMI / B 1251234567890 - ISSUED-IN-CONNECTION WITH

This brings up the display shown below




Amadeus Products & Training Department Saudi Arabia.







PNR Displays

When the creation entry has been processed the PNR is redisplayed,
and the MCO can be seen immediately below the itinerary.




An Amadeus Virtual MCO can be stored in a PNR that contains any
type of active segment; for example Air segments, Hotel Segments,
Car Segments and any multiple or variation of these. MCOs can also
be stored in a PNR that does not contain active segments provided
that at least one MCO is stored per passenger.
Up to 999 MCOs can be stored in the PNR and they are automatically
stored in the PNR at end of transaction.

Transitional Stored MCO (TSM)


Amadeus Products & Training Department Saudi Arabia.
Once the IMC entry has been accepted Amadeus stores a
Transitional Stored MPD, much in the same way that a TST is stored.
The TSM can be easily displayed using one of the following entries:


Request Description

>TQM Displays a single TSM
>TQM/L6 Displays a TSM on a particular line of a PNR
>TQM/P1 Displays a TSM for a particular Passenger
>TQM/M2 Displays a particular TSM from a list






Fare Elements


In addition to the MCO fields there are several fields stored in the
front of the PNR; these are the same fields as a TST. The only
difference is that these have to be associated to the MPD line
number, the fields that have can be updated are:



Field Mandatory
/ Optional


Form of payment (FP) M
Endorsements (FE) O
Commission (FM) O
Tour code (FT) O
Original issue (FO) O

Please note that the validating carrier is not necessary as the system
takes this information from the Present to area in the TSM. In order to


Amadeus Products & Training Department Saudi Arabia.
fill out these fields there are several ways of linking them to the
correct MPD, for example:


Request Description


>4/FPCASH adding in a form of payment where 5 is the MPD
Line in the PNR

>FT IT2AF4TEST/L4 Adding a tour code for an MPD on line 8 of the PNR
PNR

The line specification has to be done even if there is only one MCO in
the PNR otherwise the system will attach it to the TST. In panel mode
it is possible to fill in all of these details within the TSM display. An
example of the PNR with the MPD details stored can be seen below















To modify any or cancel any of the fields in the PNR but within an
MPD there are a few options:


Request Description

>XE4.1 To cancel the first element in the MCO on line 4
>5.2/9 Changes the second element in the MCO on
Line five to 9
>4/FEVALID IB ONLY Changes the FE element for the MCO on line 4


MCO Processing



Amadeus Products & Training Department Saudi Arabia.
Once the TSM has been completed and all of the mandatory fields
are present the MCO can be issued using the following command


>TTM

There are numerous options that can be included in the TTM
command for example:

Request Description



>TTM/P1 Prints all MCOs for passenger one
>TTM/L8 Prints the MCO on line 8 of the PNR
>TTM/RT Prints all MCOs and retains the PNR
>TTM/TMN Prints the MCO and the supplementary name
List
>TTM/EML email Address all passengers receipts are sent to the specific
Address mail
>TTM/EMLN nickname each passenger receipt is sent to all email
Addresses included in the nickname
>TTM/EMLA the passenger receipt for each passenger is
Sent to all email addresses stored in the APE
Elements associated to this passenger


As with the TTP command these options can be linked together, for a
full list options please see HEVMCO.

It is also possible to print tickets and MCOs at the same time, by
entering
>TTP/TTM
Please note that the entry has to be in this order, TTM/TTP is not
permitted.
Once the MCO has been printed the PNR is updated with an FB and
FA line, this appears under each individual MCO as can be seen
below.




Amadeus Products & Training Department Saudi Arabia.




















MCO Processing

Once the TSM has been completed and all of the mandatory fields are present
the MCO can be issued using the following command


>TTM

There are numerous options that can be included in the TTM command for
example:



Amadeus Products & Training Department Saudi Arabia.

Request Description

>TTM/P1 Prints all MCOs for passenger one
>TTM/L8 Prints the MCO on line 8 of the PNR
>TTM/RT Prints all MCOs and retains the PNR
>TTM/TMN Prints the MCO and the supplementary name list
>TTM/EML - email Address All passengers receipts are sent to the specific
Address mail
>TTM/EMLN nickname Each passenger receipt is sent to all email
Addresses included in the nickname
>TTM/EMLA the passenger receipt for each passenger is sent to all email
Addresses stored in the APE elements associated to this
Passenger as with the TTP command these options can be
Linked together, for a full list of options please see HEVMCO.
It is also possible to print tickets and MCOs at the same time,
by entering
>TTP/TTM

Please note that the entry has to be in this order, TTM/TTP is not permitted.
Once the MCO has been printed the PNR is updated with an FB and FA line, this
Appears under each individual MCO as can be seen below.