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4614 SureOne Point-of-Sale Terminal

Quick Reference
GA27-4135-04

Note
Before using this information and the products it supports, be sure to read Safety Information on page v Appendix B.
Notices on page 45.
Fifth Edition (April 1999)
This edition applies to the IBM 4614 SureOne Point of Sale Terminal.
This publication is available on the IBM Retail Stores Solutions Electronic Support web site.
1. Go to http://www.ibm.com/solutions/retail/
2. Select Support
3. Select Publications to access IBM Retail Store Solutions- Free Publications web site.
Order publications through your IBM representative or the IBM branch office serving your locality. Publications are
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A form for readers comments is also provided at the back of this publication. If the form has been removed, address
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Copyright International Business Machines Corporation 1996, 1999. All rights reserved.
US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Contents
Safety Information . . . . . . . . . . . . . . . . . . . . . . . v
Safety Information-English . . . . . . . . . . . . . . . . . . . . v
Safety Information-Brazilian Portuguese . . . . . . . . . . . . . . . vii
Safety Information-French . . . . . . . . . . . . . . . . . . . . ix
Safety Information-Hebrew . . . . . . . . . . . . . . . . . . . . xi
Safety Information-Korean . . . . . . . . . . . . . . . . . . . . xiii
Safety Information-Italian . . . . . . . . . . . . . . . . . . . . . xv
Safety Information-Spanish . . . . . . . . . . . . . . . . . . . . xvi
Safety Information-German . . . . . . . . . . . . . . . . . . . . xix
Safety Information-Traditional Chinese . . . . . . . . . . . . . . . . xxiii
About This Guide . . . . . . . . . . . . . . . . . . . . . . . xxvii
Who Should Read This Guide . . . . . . . . . . . . . . . . . . . xxvii
How This Guide Is Organized . . . . . . . . . . . . . . . . . . . xxvii
Related Publications . . . . . . . . . . . . . . . . . . . . . . xxvii
Store System Library . . . . . . . . . . . . . . . . . . . . . xxvii
Related Software. . . . . . . . . . . . . . . . . . . . . . . .xxviii
Tell Us What You Think . . . . . . . . . . . . . . . . . . . . .xxviii
Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . 1
IBM 4614 SureOne Point-of-Sale Model Types . . . . . . . . . . . . . 1
Standard Features . . . . . . . . . . . . . . . . . . . . . . . 2
Cable and Connector Locations . . . . . . . . . . . . . . . . . . 3
Optional Features . . . . . . . . . . . . . . . . . . . . . . . 3
Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Chapter 2. Operating Controls and Indicators . . . . . . . . . . . . 5
System Unit Controls and Indicators. . . . . . . . . . . . . . . . . 6
Video Display Controls and Indicators . . . . . . . . . . . . . . . . 7
Keylock Operation . . . . . . . . . . . . . . . . . . . . . . . 9
Credit Card Reader (MSR) Operation . . . . . . . . . . . . . . . . 9
Impact Printer Operating Controls and Indicators . . . . . . . . . . . . 10
Impact Printer Ribbon Loading. . . . . . . . . . . . . . . . . . 12
Impact Printer Paper Loading . . . . . . . . . . . . . . . . . . 13
Thermal Printer Operating Controls and Indicators . . . . . . . . . . . 15
Thermal Printer Paper Loading . . . . . . . . . . . . . . . . . 16
Optional Features Operation . . . . . . . . . . . . . . . . . . . 20
Journal Take-up Paper Loading for Impact Printer. . . . . . . . . . . 20
Impact Printer Paper Width Options . . . . . . . . . . . . . . . . 22
Customer Display . . . . . . . . . . . . . . . . . . . . . . 24
Cash Drawer . . . . . . . . . . . . . . . . . . . . . . . . 24
Chapter 3. Installation Instructions . . . . . . . . . . . . . . . . 27
Unpacking SureOne . . . . . . . . . . . . . . . . . . . . . . 28
Customer Display Installation . . . . . . . . . . . . . . . . . . . 31
Large Cash Drawer Preparation . . . . . . . . . . . . . . . . . . 34
Quad Key . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Chapter 4. Testing and Problem Analysis . . . . . . . . . . . . . . 37
Testing Installation . . . . . . . . . . . . . . . . . . . . . . . 37
Problem Analysis. . . . . . . . . . . . . . . . . . . . . . . . 38
Preliminary Checklist . . . . . . . . . . . . . . . . . . . . . 38
Problem Analysis. . . . . . . . . . . . . . . . . . . . . . . 39
Copyright IBM Corp. 1996, 1999 iii
Chapter 5. Adjusting System Conguration . . . . . . . . . . . . . 41
Entering Setup . . . . . . . . . . . . . . . . . . . . . . . . 41
Appendix A. Downloading the 4614 Service Diagnostic from the Internet
WWW . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Appendix B. Notices . . . . . . . . . . . . . . . . . . . . . . 45
Notice to Users of Online Versions of This Book . . . . . . . . . . . . 45
Statement of Compliance with the United Kingdom Telecommunications Act
1984 . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Electronic Emission Notices . . . . . . . . . . . . . . . . . . . . 46
Federal Communications Commission FCC Statement . . . . . . . . . 46
Industry Canada Class A Emission Compliance Statement . . . . . . . 46
Avis de conformit aux normes dIndustrie Canada. . . . . . . . . . . 46
European Community (CE) Mark of Conformity Statement . . . . . . . 46
Germany. . . . . . . . . . . . . . . . . . . . . . . . . . 47
Japanese Voluntary Control Council for Interference (VCCI) Statement . . . 47
Taiwanese Class A Warning Statement. . . . . . . . . . . . . . . 48
Korean Communications Statement . . . . . . . . . . . . . . . . 48
Australia / New Zealand Compliance Statement . . . . . . . . . . . 48
Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . 48
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Readers Comments Wed Like to Hear from You. . . . . . . . . . 51
iv SureOne Quick Reference
Safety Information
Before you begin to install this product, read the following safety information.
Safety Information-English
DANGER
To avoid a shock hazard, do not connect or disconnect any cables
or perform installation, maintenance, or reconfiguration of this
product during an electrical storm.
DANGER
To avoid shock hazard:
The power cord must be connected to a properly wired and
earthed receptacle.
Any equipment to which this product will be attached must also
be connected to properly wired receptacles.
DANGER
When possible, use one hand to connect or disconnect signal
cables to prevent a possible shock from touching two surfaces
with different electrical potentials.
Copyright IBM Corp. 1996, 1999 v
Lead Acid Battery Instructions
Caution, lead acid battery instructions:
This product feature contains a sealed lead acid battery. Only qualied service
personnel should attempt to remove or replace the battery.
Do not open, throw in re, or short circuit battery. If battery is damaged or leaking,
do not touch with bare hands.
For continued protection against risk of re, the battery cable fuse must be replaced
with a fuse of the same type and rating. Only qualied service personnel should
attempt to replace the battery cable fuse.
vi SureOne Quick Reference
Lithium Battery Instructions
Caution:
A lithium battery can cause a re, an explosion, or a severe burn. Do not recharge,
disassemble, heat above 100 degree C (212 degree F), solder directly to the cell,
incinerate, or expose the cell contents to water.
Keep away from children.
Replace only with the part number specied for this IBM product. Use of a different
battery may present a risk of re or explosion. The battery connector is polarized;
do not attempt to reverse the polarity.
Dispose of the battery according to local regulations.
Safety Information-Brazilian Portuguese
Safety Information vii
Cuidado, instrues para bateria de chumbo-cido:
Este produto contm uma bateria de chumbo cido selada. Apenas tcnicos
autorizados podem tentar remover ou substituir a bateria.
No abra, incinere ou provoque curto-circuito na bateria. Se a bateria estiver
danicada ou vazando, no a toque com as mos desprotegidas.
Para garantir proteo constante contra risco de incndio, o fusvel do cabo da
bateria deve ser substitudo por um fusvel de mesmo tipo e classicao. Apenas
tcnicos qualicados podem tentar substituir o fusvel do cabo da bateria.
viii SureOne Quick Reference
Cuidado:
Uma bateria de ltio pode causar incndio, exploso ou queimaduras graves. No
recarregue, desmonte ou aquea acima de 100C (212F), no utilize solda
diretamente na cua, nem incinere ou exponha o contedo da clula gua.
Mantenha longe do alcance de crianas.
Substitua apenas pelo nmero de pea especicado para este produto IBM. A
utilizao de uma bateria diferente representa risco de incndio ou exploso. O
conector da bateria polarizado; no tente reverter a polaridade.
Descarte a bateria de acordo com as regulamentaes locais.
Safety Information-French
DANGER
Pour viter tout risque de choc lectrique, ne manipulez aucun cble et neffectuez
aucune opration dinstallation, dentretien ou de reconguration de ce produit au
cours dun orage.
DANGER
Pour viter tout risque de choc lectrique:
v Le cordon dalimentation doit tre branch sur une prise dalimentation
correctement cble et mise la terre.
v Dautre part, tout le matriel connect ce produit doit galement tre branch
sur des prises dalimentation correctement cbles et mises la terre.
Safety Information ix
ATTENTION - Instructions relatives aux batteries au plomb et lacide plomb
et acide.
Ce produit contient une batterie au plomb et lacide plomb et acide scelle. Faire
appel un personnel quali pour enlever ou remplacer la batterie.
Ne pas ouvrir la batterie, ne pas la jeter au feu ou la mettre en court-circuit. En cas
de dtrioration ou de fuite de la batterie, ne pas toucher cette dernire mains
nues.
SECURITE INCENDIE : Ne remplacer le fusible du cble de la batterie que par un
fusible de mme type et de mme calibre. Faire appel un personnel quali pour
remplacer le fusible du cble de la batterie.
x SureOne Quick Reference
Attention :
Prenez garde aux risques dincendie, dexplosion ou de brlures graves lis
lutilisation dune pile au lithium. Ne la rechargez pas et ne la dmontez pas. Ne
lexposez pas une temprature suprieure 100 C, ne la soudez pas, ne la
faites pas brler et nen exposez pas le contenu leau.
Gardez la pile hors de porte des enfants.
Si vous la remplacez, commandez une pile de rechange de mme rfrence. Toute
autre pile risquerait de prendre feu ou dexploser. Le connecteur de la pile est
polaris. Nessayez pas dinverser la polarit.
Pour le recyclage ou la mise au rebut, reportez-vous la rglementation en
vigueur.
Safety Information-Hebrew
Safety Information xi
xii SureOne Quick Reference
Safety Information-Korean
Safety Information xiii
Note: IntheUK, bylaw, thepower
cordmust bedisconnectedafter the
telephonelinecable.
Note: IntheUK, bylaw, thetelephone
cablemust beconnectedafter thepower
cord.
xiv SureOne Quick Reference
Safety Information-Italian
Safety Information xv
Attenzione, istruzioni relative alla batteria al piombo:
Questo prodotto contiene una batteria al piombo sigillata. La rimozione o la
sostituzione della batteria deve essere effettuata solo da personale qualicato.
Non aprire, gettare nel fuoco o cortocircuitare la batteria. Non toccare la batteria a
mani nude se questa danneggiata o non ermeticamente chiusa.
Per evitare il rischio di incendi, sostituire il fusibile della batteria con un fusibile dello
stesso tipo e con le stesse caratteristiche. La sostituzione del fusibile deve essere
effettuata solo da personale qualicato.
Attenzione:
Una batteria al litio pu incendiarsi, esplodere o causare ustioni. Non ricaricarla,
non smontarla, non riscaldarla ad una temperatura superiore a 100C, non
saldarla, non incenerirla, non gettarla in acqua.
Tenere la batteria lontano dalla portata dei bambini.
Sostituirla soltanto con una batteria contrassegnata dal numero parte specico per
questo prodotto IBM. Lutilizzo di un altro tipo di batteria pu determinare rischi di
incendio o di esplosione. Il connettore della batteria polarizzata; non tentare di
invertire la polarit.
Smaltire la batteria secondo la normativa in vigore (D.Lgs. 22 del 5/2/97) e
successive disposizioni nazionali e disposizioni locali.
Safety Information-Spanish
xvi SureOne Quick Reference
Safety Information xvii
Primero, quite el cable de la
toma de alimentacin.
Encienda el dispositivo.
La corriente elctrica de la alimentacin,
telfono y cables de comunicacin es peligrosa.
Para evitar peligro de descargas cuando instale,
mueva o abra las cubiertas de este producto o
de un disp. conectado, conecte y desconecte
los cables tal como se muestra a continuacin.
Apague Todo.
Quite todos los cables de los
dispositivos.
Conecte el cable de alimentacin
a la toma de alimentacin.
Primero, conecte todos los cables
a los dispositivos.
Apague Todo.
Conecte los cables de seal
a los receptculos.
Quite los cables de seal de
los receptculos.
Precaucin - instrucciones para las bateras de cido de plomo:
Esta caracterstica de producto contiene una batera de cido de plomo sellada.
Solamente puede ser extrada o reemplazada por personal cualicado del servicio
tcnico.
No abrir, arrojar al fuego ni provocar cortocircuitos en la batera. Si la batera
resulta daada o presenta fugas, no tocarla sin proteccin en las manos.
Como proteccin frente a posibles incendios, el fusible del cable de la batera debe
sustituirse por otro fusible del mismo tipo y clasicacin. Dicho fusible slo puede
xviii SureOne Quick Reference
ser reemplazado por personal cualicado del servicio tcnico.
Safety Information-German
Safety Information xix
Alle Netzschalter ausschalten. Alle Netzschalter ausschalten.
und Netzkabel an Steck-
dosen anschlieen.
Zuerst alle Kabel an
Einheiten,
Zuerst Netzkabel
dann Signalkabel
dann alle Kabel von
Einheiten lsen.
Gert einschalten.
und Signalkabel von
Steckdosen,
Gefhrliche Spannungen an Netz-, Telefon- und
bertragungskabeln. Bei Installation, Transport
oder ffnen des Gertegehuses oder angeschlos-
senen Einheiten die Kabel wie abgebildet an-
schlieen bzw. lsen. Bei Gewittern drfen
keine Kabel angeschlossen bzw. gelst werden.
xx SureOne Quick Reference
Achtung| Die folgenden Anweisungen zur Blei-Sure-Batterie beachten:
Dieses Produkt enthlt eine abgedichtete Blei-Sure-Batterie. Die Batterie sollte nur
von qualiziertem Fachpersonal entfernt oder ersetzt werden.
Batterie nicht ffnen, verbrennen oder kurzschlieen. Ist die Batterie beschdigt
oder undicht, nicht mit bloen Hnden berhren.
Zur Vermeidung von Brandgefahr die Sicherung nur durch eine Sicherung mit
gleichem Nennwert und gleicher Charakteristik ersetzen. Die Sicherung sollte nur
von qualiziertem Fachpersonal entfernt oder ersetzt werden.
Achtung:
Lithiumbatterien sind feuergefhrlich, explosiv und knnen schwere Verbrennungen
verursachen. Batterie nicht wiederauaden, ffnen oder ber 100 Grad Celsius
erhitzen; die Zelle nicht direkt anlten, verbrennen oder den Inhalt der Zelle mit
Wasser in Berhrung bringen.
Batterie nicht in Reichweite von Kindern aufbewahren.
Eine verbrauchte Batterie nur durch eine Batterie mit der fr dieses IBM Produkt
spezizierten Teilenummer ersetzen. Andere Batterien knnen sich entznden oder
explodieren. Der Batterieanschlu hat zwei verschiedene Pole; beim Anschlieen
die Pole nicht vertauschen.
Batterie gem den rtlichen Richtlinien fr Sondermll entsorgen.
Safety Information xxi
xxii SureOne Quick Reference
Safety Information-Traditional Chinese
Safety Information xxiii
xxiv SureOne Quick Reference
Safety Information xxv
xxvi SureOne Quick Reference
About This Guide
This manual is the starting place for hardware problem determination and repair of
the IBM 4614 SureOne Point-of-Sale Terminal.
Who Should Read This Guide
The service personnel using this manual should be trained to service:
v IBM point-of-sale terminals
v IBM personal computers and personal systems
How This Guide Is Organized
This guide contains the following chapters:
v Chapter 1. Introduction provides general information about the 4614 SureOne.
v Chapter 2. Operating Controls and Indicators provides feature overview
information and removal and replacement procedures.
v Chapter 3. Installation Instructions provides unpacking and installation procedures
for the 4614 SureOne.
v Chapter 4. Testing and Problem Analysis provides testing and problem analysis
information.
v Chapter 5. Adjusting System Conguration provides information regarding
adjustment of system conguration.
Related Publications
Store System Library
The following IBM publications are also available from the IBM Retail and Store
Solutions Web site at: www.ibm.com/solutions/retail/
IBM 4690 Operating System Version 1 Library
v IBM 4690 Store System: Planning, Installation, and Conguration Guide,
SC30-3600
v IBM 4690 Store System: Programming Guide, SC30-3602
v IBM 4690 Store System: Users Guide, SC30-3597
v IBM 4690 Store System: Communications Programming Reference, SC30-3582
v IBM 4690 Store System: Messages Guide, SC30-3598
IBM 4690 Operating System Version 2 Library
v IBM 4690 Operating System: Planning, Installation, and Conguration Guide,
GC30-3984
v IBM 4690 Store System: Programming Guide, SC30-3987
v IBM 4690 Store System: Users Guide, SC30-3983
v IBM 4690 Store System: Communications Programming Reference, SC30-3986
v IBM 4690 Store System: Messages Guide, SC30-3985
IBM Point of Sale Subsystems
Copyright IBM Corp. 1996, 1999 xxvii
v IBM Point of Sale Subsystem for DOS: Programming Reference, SC30-3621
v IBM Point of Sale Subsystem : Programming Reference and Users Guide,
SC30-3560
IBM 4614 SureOne Point of Sale Terminal Library
v IBM 4614 SureOne Point of Sale Terminal: Hardware Service Manual,
GY27-0353
v IBM 4614 SureOne Point of Sale Terminal: Technical Reference Information,
Related Software
Utility software, LAN drivers, video drivers, and diagnostic software are available.
See the latest list on the IBM Retail Store Solutions Web site at:
www.ibm.com/solutions/retail/
Select the Support button, and then the Software button.
Tell Us What You Think
Your feedback is important in helping to provide the most accurate and high-quality
information. Please take a few moments to tell us what you think about this manual.
The only way for us to know if you are satised with our manuals, or how we might
improve their quality is through feedback from customers like you. If you have any
comments about this manual, please use one of the following methods to send the
comments to us:
v Visit the IBM Retail Store Solutions Web site at:
http://www.ibm.com/solutions/retail/
Select the Support button, and then select the Publications button to link to the
page where you will nd a link to a page for entering comments and sending
them to us. Be sure to include the name and part number of the manual.
v Fill out one of the forms at the back of this manual and return it by mail or by
giving it to an IBM representative.
If applicable, include a reference to the specic location of the text on which you
are commenting. For instance, include the page or table number.
Between major revisions of this manual we may make minor technical updates. The
latest softcopy version of this manual is available under Publications on the IBM
Retail Store Solutions Web site.
xxviii SureOne Quick Reference
Chapter 1. Introduction
IBM 4614 SureOne Point-of-Sale Model Types . . . . . . . . . . . . . 1
Standard Features . . . . . . . . . . . . . . . . . . . . . . . 2
Cable and Connector Locations . . . . . . . . . . . . . . . . . . 3
Optional Features . . . . . . . . . . . . . . . . . . . . . . . 3
Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
The IBM 4614 SureOne Point-of-Sale Terminal is specically designed for retailers.
It combines cost-efficiency and performance with the elegance and reliability of
point-of-sale packaging. The computer, keyboard, credit card reader (MSR), impact
receipt printer/ thermal receipt printer, and video display are integrated into one
compact unit. Nonvolatile memory is standard on every SureOne to protect
transaction data in the event of a power outage. SureOne facilitates networking
capability that ensures clear communication between multiple terminals.
Optional features include a journal take-up spool (for the impact printer only), a
two-line, 20-character customer display, and a cash drawer. Scanners, check
readers, pin pads, and other optional devices designed to save you time and money
are easily connected to the SureOne via the four RS232 communication ports.
IBM 4614 SureOne Point-of-Sale Model Types
The IBM 4614 SureOne POS Terminal can be ordered in various congurations.
The breakdown of the models is as follows:
Model Processor Printer Display
101 Media GXi Impact Monochrome
191 Media GXi None Monochrome
111 Media GXi Thermal Monochrome
102 Media GXi Impact Color
192 Media GXi None Color
112 Media GXi Thermal Color
A03 Media GXm Impact/Thermal Color/Monochrome
FO1, FO3, FC3 Media GXm Impact Color/Monochrome
Note: Some countries use a different model numbering system than described
above.
Copyright IBM Corp. 1996, 1999 1
|
|
Standard Features
Figure 1 shows the standard integrated features of a SureOne POS terminal.
Video Display
(Monochrome)
Printer
Keylock
Keyboard
Credit Card Reader (MSR)
Diskette Drive
Figure 1. SureOne Standard Features
2 SureOne Quick Reference
Cable and Connector Locations
Figure 2 shows the locations of the connectors and sockets for attaching
input/output (I/O) devices to the SureOne POS terminal system unit.
Optional Features
Figure 3 shows the optional features of the SureOne POS terminal system.
Figure 2. SureOne Cable and Socket Locations
Figure 3. SureOne Optional Features
Chapter 1. Introduction 3
Supplies
Listed below are some of the supplies required for operation of the SureOne POS
terminal.
Impact Printer Supplies.
v Impact printer ribbon, package of six, part number 1053810
v Impact printer paper, no part number, order locally
Paper Width 82.5 mm (3.25 in.) or 58 mm (2.25 in.)
Paper Rolls Internal diameter: 11 to 13 mm (0.43 to 0.51 in.)
Outer diameter: 76 mm (3.04 in.) maximum
Thermal Printer Supplies.
v General high-sensitivity thermal paper, no part number, order locally
Many paper types are available. Please use paper that meets the following
specications.
Paper Type General high-sensitivity thermal paper
Paper Width 79 to 80 mm (3.11 to 3.15 in.)
Paper Thickness General thermal paper: 67m
Paper Rolls Internal diameter: 11 to 13 mm (0.43 to 0.51 in.)
Outer diameter: 82 mm (3.23 in.) maximum
4 SureOne Quick Reference
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Chapter 2. Operating Controls and Indicators
System Unit Controls and Indicators. . . . . . . . . . . . . . . . . 6
Video Display Controls and Indicators . . . . . . . . . . . . . . . . 7
Keylock Operation . . . . . . . . . . . . . . . . . . . . . . . 9
Credit Card Reader (MSR) Operation . . . . . . . . . . . . . . . . 9
Impact Printer Operating Controls and Indicators . . . . . . . . . . . . 10
Impact Printer Ribbon Loading. . . . . . . . . . . . . . . . . . 12
Impact Printer Paper Loading . . . . . . . . . . . . . . . . . . 13
Thermal Printer Operating Controls and Indicators . . . . . . . . . . . 15
Thermal Printer Paper Loading . . . . . . . . . . . . . . . . . 16
Optional Features Operation . . . . . . . . . . . . . . . . . . . 20
Journal Take-up Paper Loading for Impact Printer. . . . . . . . . . . 20
Impact Printer Paper Width Options . . . . . . . . . . . . . . . . 22
Customer Display . . . . . . . . . . . . . . . . . . . . . . 24
Cash Drawer . . . . . . . . . . . . . . . . . . . . . . . . 24
Note: All covers are installed on the SureOne POS terminal during operation.
Review the operating controls and indicators for 4614 SureOne Point-of-Sale
Terminal.
v System unit
v Video display
v Keylock
v Credit card reader (MSR)
v Impact printer
v Thermal printer
Copyright IBM Corp. 1996, 1999 5
System Unit Controls and Indicators
Diskette Drive Active Indicator
The diskette drive is active when this indicator is on or ashing.
Diskette Eject Button
Press this button to eject an installed diskette in the drive.
Hard Disk-Active Indicator
The hard disk drive is active when this indicator is on or ashing.
System Unit Power Indicator
The system unit is ON when the indicator is on.
System Unit Power Button
Press this button to power ON and OFF the system unit. This button also
controls power to the video display.
System Unit Power Button
System Unit Power Indicator Diskette Eject Button
Diskette Drive Active Indicator
Fixed Disk Active Indicator
Figure 4. SureOne System Unit Indicators and Controls
6 SureOne Quick Reference
Video Display Controls and Indicators
Power Button
Use this button to power ON and OFF the video display. This button only
controls the display. The system unit power must be ON.
Power Indicator
The video display has power and is ready to display when the indicator is
on.
Brightness
Controls the brightness level of the displayed image.
Contrast
Controls the contrast level of the displayed image.
Left or Right
Controls the left and right location of the displayed image.
Height
Controls the height of the displayed image.
Horizontal Size
Controls the horizontal size of the image (color display only).
The video display is mounted on a swivel arm that allows slight adjustment of the
display to the left and right. The display also tilts up and down to adjust the viewing
position for the operator.
Power Indicator
Power Button
Power Button (Color)
Brightness
Contrast
Left/Right (Mono)
Up/Down (Color)
Vertical Size
Left/Right (Color)
Horizontal Size (Color)
Figure 5. SureOne Video Display Indicators and Controls (Monochrome Display)
Chapter 2. Operating Controls and Indicators 7
Figure 6. Adjusting the Video Display Viewing Position
8 SureOne Quick Reference
Keylock Operation
Operation of the keylock positions is dependent on the application program that is
used by the SureOne. The key is removed from the keylock in any of the three
positions. The arrow in the center of the keylock points to the selected position.
Credit Card Reader (MSR) Operation
1. Align the credit card with the magnetic stripe. The stripe faces the user, and is
at the bottom edge of the card.
2. Place the card in the reader slot.
3. Pass the card through the reader. Most application programs allow you to pass
the card though the reader in either direction.
Figure 7. SureOne Keylock Positions
Figure 8. SureOne MSR Operation
Chapter 2. Operating Controls and Indicators 9
Impact Printer Operating Controls and Indicators
Ribbon Winding Knob
Use this knob to tighten the ribbon around the print head.
Paper Thickness Lever
Use this lever to adjust print quality depending on the thickness of the
paper. Begin operation by pushing the lever all the way toward the paper
and then pulling the lever two positions toward the print head. The thicker
the paper, the more adjustment toward the print head is required.
Printer Paper Feed and Test Button
Press this button to feed paper through the printer. This button also begins
the printer self-test during printer testing.
Printer-Ready Indicator
The printer is ready for operation when the indicator is on. This indicator will
not light if the front printer cover is not installed correctly.
Printer Paper Feed/Test Button
Paper Thickness Lever
Ribbon Winding Knob
Printer Ready Indicator
Figure 9. SureOne Impact Printer - Indicators and Controls
10 SureOne Quick Reference
The printer is capable of printing verication information on a check.
Note: You may need to pull the paper thickness lever toward the front of the
SureOne to allow for increased thickness when inserting a check for verication
printing. Figure 10 shows the correct positioning of the check in the printer.
Figure 10. Positioning a Check for Verication Printing
Chapter 2. Operating Controls and Indicators 11
Impact Printer Ribbon Loading
1. Refer to the arrows in Figure 11 and press inward on both of the indicated
locations and lift the front printer cover up from the printer base.
2. Lower the ribbon cartridge into position on the printer.
3. Refer to Figure 12 and place the ribbon. Wind the knob to remove any slack in
the ribbon around the print head. Use the ribbon winding knob to remove any
slack in the ribbon.
4. Reinstall the ribbon cover. Be sure that the cover sensor tab at the front of the
cover is positioned correctly. This tab is positioned in the cover sensor slot at
the printer base.
Figure 11. Front Printer Cover
Correct Not Correct
Figure 12. Ribbon Path around the Print Head
12 SureOne Quick Reference
Impact Printer Paper Loading
1. Refer to the arrows in Figure 13 and press inward on both of the indicated
locations and rotate the paper cover towards the back of the system unit.
Note: The paper cover is removed from the printer base. Pulling the cover away
can remove the cover completely from the rear of the system unit. If the cover
comes off of the printer base it can be easily replaced by snapping the three
tabs on the cover into the printer base.
Figure 13. Impact Printer Paper Cover
Chapter 2. Operating Controls and Indicators 13
2. Refer to Figure 14 and place the paper roll onto the spindle and place the roll
and spindle into the paper reel. The leading edge of the paper should be at the
bottom of the roll and, when pulled from the roll, moves toward the front of the
SureOne.
3. Refer to Figure 14 and thread the paper through the printer as shown; see
gure 9. Use the Paper Feed/Test Button to advance the paper through the
paper guide path. The button only operates if SureOne power is ON.
4. Close (or reinstall) the paper cover. (The cover easily snaps into position in the
printer base module.) Feed the paper that exits the top of the printer through the
slot in the paper cover while you lower the cover into the closed position.
Paper Roll
Paper
Paper Guide
Print Head Paper Cover
Tear Bar Slot
Figure 14. Impact Printer Paper Loading Path
14 SureOne Quick Reference
Thermal Printer Operating Controls and Indicators
Printer Paper Feed and Test Button
Press this button to feed paper through the printer. This button also begins
the printer self-test during printer testing.
Printer Ready Indicator
The printer is ready for operation when the indicator is on. This indicator will
not light if the front printer cover is installed incorrectly.
Head Up Lever
The head up lever lifts the print head to clear paper jams.
Paper Advance Knob
Turn this knob to manually feed paper through the printer.
Head Open Levers
There are two head open levers located on each side of the printer
mechanism. Unlatch the two head open levers to open the printer
mechanism to clean the print head and to clear paper jams.
Figure 15. SureOne Thermal Printer - Indicators and Controls
Chapter 2. Operating Controls and Indicators 15
Thermal Printer Paper Loading
1. Refer to the arrows in Figure 16 and press inwards on both of the indicated
locations and lift the front printer cover up from the printer base.
Press inward on both of the indicated locations and rotate the paper cover
towards the back of the system unit.
2. Remove the paper roll from the spindle. Remove the paper from the printer
mechanism by pressing the paper feed button.
Figure 16. Thermal Printer Paper Cover
16 SureOne Quick Reference
3. Prepare a roll of paper. Make sure that the leading edge of the paper is cut in a
straight right-angle to the direction of the feed.
4. Place the paper roll onto the spindle and place the roll and spindle into the
paper roll holder. The leading edge of the paper should be at the bottom of the
roll and, when pulled from the roll, moves toward the front of the SureOne.
Figure 17. Removing the Used Roll from Spindle
Figure 18. Placing the Paper Roll onto Spindle
Chapter 2. Operating Controls and Indicators 17
5. Auto Loading
The thermal printer automatically loads and cuts the paper when inserted under
the paper guide.
v Power ON the SureOne to enable automatic paper load.
v Refer to Figure 19 and insert the edge of the paper under the paper guide.
Continue to insert the paper until the unit automatically advances the paper
through the printer and cutter and is cut. Remove cut paper.
Note: If the paper is not inserted correctly, it will jam. If this happens, pull the
head up lever towards you, turn the paper advance knob until the edge of the
paper protrudes from the printer mechanism. Grab the edge of the paper until it
is moving straight. After conrming that 6 to 8 inches of paper is extending from
the printer, push the head up lever back to the previous position toward the rear
of the system unit.
Hold the edge of the paper and press it against the head and cut it. Be careful
not to cut your hands or ngers on the edge of the cutter unit.
Figure 19. Thermal Printer Auto Loading Path
18 SureOne Quick Reference
6. Close and replace printer covers.
Figure 20. Closing and Replacing Printer Covers
Chapter 2. Operating Controls and Indicators 19
Optional Features Operation
Journal Take-up Paper Loading for Impact Printer
1. Press inward on both of the tab locations on the journal cover. Refer to
Figure 13 on page 13.
2. Rotate the cover toward the back of the system unit.
Pulling the cover away can remove the cover completely from the rear of the
system unit.
Use the Paper Feed/Test Button to advance the paper through the paper guide
path. The button only operates when the SureOne power is ON.
Journal Paper Take-Up Spool
Journal Support Journal Cover
Paper Roll
Paper
Paper Guide
Print Head
Customer Receipt Paper Journal Receipt Paper
Journal Receipt Slot Tear Bar Slot
Figure 21. Printer Paper Loading Path - Optional Journal Take-up Spool
20 SureOne Quick Reference
3. Refer to Figure 22 and remove one end cap from the journal take-up spool.
Center the paper on the spindle and place one edge of the paper under one of
the end cap tabs. Reinstall the end cap onto the take-up spool spindle.
4. Wrap the paper several times around the spindle to ensure that the paper will
not become loose from the spindle during operation.
5. Close (or reinstall) the paper cover. The cover easily snaps into position in the
journal extension base. Be sure that the paper is tight around the journal
take-up spool and that the customer receipt paper layer exits through the tear
bar slot.
Figure 22. Optional Journal Take-up Spool and Spindle
Chapter 2. Operating Controls and Indicators 21
Impact Printer Paper Width Options
The impact printer can accommodate the following paper roll widths:
v 82.5 mm/3.25 inch
v 58 mm/2.25 inch
Notes:
1. The SureOne impact printer is shipped with paper width that is preset for 3.25
inch-wide paper rolls.
2. Changing paper roll width may require modications to hardware inside the
SureOne. Trained service personnel only perform these changes.
Installing a 58 mm/2.25 inch Wide Paper Roll.
If you want to use a 58 mm/2.25 inch wide paper rolls in the printer, follow the
instructions below. Refer to Figure 23 on page 23.
1. Release the locking tabs.
2. Move the paper guides towards the center of the printer and against the C-Clips
(position 1 ).
3. Lock the locking tabs.
4. Install the paper roll dividers on the paper roll support posts.
Installing a 82.5 mm/3.25 inch Wide Paper Roll.
If you need to change the size back to 3.25 inch wide impact printer rolls:
1. Remove the paper roll dividers from the paper roll support posts.
2. Release the locking tabs.
3. Move the paper guides out from the center of the printer until they line up with
the outside of grooves (position 3 ).
4. Lock the locking tabs.
22 SureOne Quick Reference
Paper Roll Spacer
Locking Tab
Paper Guide
Paper Roll Support Post
Figure 23. Changing Paper Width - 3.25 Inch or 2.25 Inch Wide Rolls
Chapter 2. Operating Controls and Indicators 23
Customer Display
The optional customer display head tilts slightly for ease of viewing the displayed
image. The display also rotates left and right approximately 340 degrees. If both
customer display posts are unused, rotation of the display is reduced due to
interference from the video display.
Cash Drawer
Keylock Positions.
The cash drawer keylock has three positions:
v Locked closed
v Operate
v Manual open/locked open
The Operate position permits the cash drawer to open under application program
control. The key is in this position while the SureOne is in operation. The key can
be removed while in any of the three positions.
Figure 24. Adjusting the Customer Display Viewing Position
LockedClosed Operate Manual Open/LockedOpen
Figure 25. Cash Drawer Keylock Positions
24 SureOne Quick Reference
Document Storage Area.
Space is available under the cash drawer for storing documents. Use the slot at the
front of the cash drawer for depositing documents. An adjustment bar inside lets
you adjust the size of the document storage area to suit your needs.
Compact Cash Drawer Coin Roll Opener.
1. Either push or pull the coin roll against the coin roll opener until a score is made
in the outside cover of the coin roll.
2. Break the coin roll open with your hands.
Depth
Adjustment
Bar
Figure 26. Cash Drawer Document Storage
Figure 27. Compact Cash Drawer Coin Roll Opener
Chapter 2. Operating Controls and Indicators 25
Chapter 3. Installation Instructions
Unpacking SureOne . . . . . . . . . . . . . . . . . . . . . . 28
Customer Display Installation . . . . . . . . . . . . . . . . . . . 31
Large Cash Drawer Preparation . . . . . . . . . . . . . . . . . . 34
Quad Key . . . . . . . . . . . . . . . . . . . . . . . . . . 35
DANGER
To avoid a shock hazard, do not connect or disconnect any cables
or perform installation, maintenance, or reconfiguration of this
product during an electrical storm.
DANGER
To avoid shock hazard:
The power cord must be connected to a properly wired and
earthed receptacle.
Any equipment to which this product will be attached must also
be connected to properly wired receptacles.
The SureOne POS terminal includes the following: Video display, keyboard,
magnetic stripe reader, diskette drive, hard disk drive, and printer. Additional
features may be present in your unit.
The instructions in this Chapter direct you to any additional instructions that you
may require to install most additional features that are not already on your
SureOne.
The instructions in this Chapter direct you to any additional instructions that you
may require to install most additional features that are not already on your
SureOne.
Note: Save all packing material and shipping containers.
Copyright IBM Corp. 1996, 1999 27
Unpacking SureOne
1. Remove the SureOne terminal from the shipping container and place it on a
at surface.
Notes:
a. Do not throw the original shipping container away. Keep for re-use.
b. If the unit is to sit on a large cash drawer, go to page Large Cash Drawer
Preparation on page 34. These additional steps prepare the cash drawer
for appropriate positioning of the system unit.
2. Open the shipping containers for any additional options and accessories to
install on the SureOne.
3. Carefully remove any remaining packing material and packing tape.
28 SureOne Quick Reference
4. Remove the rear cable cover panel.
Cover Release Access
The panel is easily removed by pushing a pencil or pen into the cover release
access hole at the rear of the top cover and pressing downward on the two tabs
shown with the arrows, then slide the panel out from the unit.
5. To install an optional journal take-up kit, adapter card, or additional memory
modules, go to the IBM 4614 SureOne Point-of-Sale Terminal: Hardware
Service Manual , GY27-0353, for installation instructions.
6. If you are installing the optional customer display, go to Customer Display
Installation on page 31 and install this feature now.
7. If you are using the SureOne Communications port, install the communications
cable, shipped with your unit, into the connector.
Chapter 3. Installation Instructions 29
8. Install any other signal cables to other I/O devices into the correct cable ports.
This includes cash drawers that attach to the SureOne.
9. Check that all signal and all power cables are installed in the cable ports.
10. Install the power cord, shipped with your unit, into the connector for System
Unit Power.
Note: Do NOT plug the power cord into a power source outlet or receptacle
until directed to do so.
11. Reinstall the rear cable cover panel.
12. Locate the ribbon cartridge and install it on the impact printer. Refer to Impact
Printer Ribbon Loading on page 12. Ensure that ribbon is routed through the
print head.
13. Load the paper roll into the printer. Refer to Impact Printer Paper Loading on
page 13, Thermal Printer Paper Loading on page 16, Journal Take-up Paper
Loading for Impact Printer on page 20. Be sure that the paper is correctly
routed through the paper guide path, past the print head and that the paper
exits with enough extra paper to feed through the paper cover.
Note: If you are installing paper of a different width from the set-up for the
printer paper feed path in your printer, refer to and make any required
adjustments now.
14. Installation is now completed, go to Chapter 4. Testing and Problem Analysis
on page 37 and test the SureOne for correct operation .
30 SureOne Quick Reference
Customer Display Installation
Follow these instructions to install the optional customer display:
1. Unpack the customer display and parts from the shipping container, if not
previously done.
Notes:
a. There are two mounting post options: short and tall. Install either the short
post, the tall post, or both of the posts for additional display height.
b. Remove the protective lm that covers the lens, only after installation is
complete.
2. Locate the Customer Display Filler Cap that is installed on the top of the
SureOne.
3. Using your ngers, press upward from under the cap (accessible with the
SureOne rear cable access panel removed) and remove the ller cap.
4. Locate the customer display cable and insert one of the connectors through the
display yoke and insert the connector into the socket in the display head.
5. Install the display yoke.
6. Select the post (short, tall, or both) you want to install. If you want to combine
both posts for additional display height, press the post end with the eight tabs of
one post into the end of the other post that has no tabs. The upper post can be
either the short post or the tall post.
Chapter 3. Installation Instructions 31
Note: Line up the rib of one post into the slot of the other post.
Display Head
Display Yoke
Post Option
Connector
Slot
Rib
7. Feed the display cable through the post or posts. The unattached connector end
of the cable should exit the post at the end of the post that has the eight
mounting tabs.
8. Push the top of the post (no tabs) into the tabs of the display yoke. Press the
yoke and the post together to join the two parts. The display head and the yoke
should now pivot approximately 340 degrees around the post.
9. Insert the unattached cable. Extend out of the post through the opening in the
SureOne that contains the Customer Display Filler Cap.
10. Push the bottom of the post (with eight tabs) onto the customer display
opening in the SureOne. Press the post downward to join the post to the
SureOne.
Note: Insert the rib into the slot in the top cover of the system unit.
32 SureOne Quick Reference
11. Plug the customer display cable into the correct connector in the rear of the
SureOne.
12. Installation of this option is now complete, go to Step 9 on page 30 of the
Installation Instructions.
Chapter 3. Installation Instructions 33
Large Cash Drawer Preparation
Follow these instructions to prepare a large-size cash drawer for the SureOne.
1. Remove the paper covering from the two pieces of plastic and place the plastic
pieces sticky side down on the cash drawer as shown.
Note: The SureOne is located on either side of the cash drawer.
2. When you have completed installation of this option, go to Step 2 on page 28of
the Installation Instructions.
34 SureOne Quick Reference
Quad Key
The optional Quad Key is an enhancement to your keyboard. The Quad Key is a
cap assembly that replaces four keys on the keyboard. The Quad Key is congured
for keyboard functions..
Instructions for installing the Quad Key are included in the shipment package.
Figure 28. Quad Key on Keyboard
Chapter 3. Installation Instructions 35
Chapter 4. Testing and Problem Analysis
DANGER
To avoid a shock hazard, do not connect or disconnect any cables
or perform installation, maintenance, or reconfiguration of this
product during an electrical storm.
DANGER
To avoid shock hazard:
The power cord must be connected to a properly wired and
earthed receptacle.
Any equipment to which this product will be attached must also
be connected to properly wired receptacles.
Testing Installation
When you power on the SureOne POS terminal, the system runs a power-on
self-test (POST). If POST does not nd any errors, the system is ready for
operation.
1. Connect the power cord from SureOne to a properly wired and grounded power
source.
2. Open the front door of the SureOne and press the System Unit Power Button.
Check that the System Unit Power Indicator is on. POST begins as soon as the
SureOne power button is ON.
System Unit Power Button
System Unit Power Indicator
Copyright IBM Corp. 1996, 1999 37
3. Press the display Power Button on the video display and check that the display
Power Indicator is on.
Power Indicator
Power Button
4. Follow the instructions on the Video Display.
5. Indications of a successful completion of POST are:
v The video display is ready for keyboard input.
v The printer-ready indicator is on.
v A single short beep at the completion of POST.
If POST fails or you suspect problems with your terminal (POST signals a failure
with multiple beeps and error messages), refer to Problem Analysis.
Problem Analysis
Software errors or hardware failures can cause problems with SureOne. This
chapter contains a checklist and troubleshooting table to help determine the cause
of a problem and how to solve it.
Preliminary Checklist
If you have a problem with SureOne, use the following checklist:
1. Make sure that all I/O devices are connected.
2. Make sure that the contrast controls and the brightness controls are adjusted.
3. Make sure that the correct diskette (if required) is inserted.
4. Try another diskette.
5. Make sure that all hardware devices installed (such as a memory module,
feature card, printer, or mouse) are connected.
6. POWER the SureOne OFF, then power the SureOne ON again. Watch for
completion of POST. Indications of a successful completion of POST are:
v The video display is ready for keyboard input.
v The printer-ready indicator is on.
v A single short beep at the completion of POST.
38 SureOne Quick Reference
If the problem still exists after performing these preliminary checks, record any error
messages or symptoms and contact your service technician. If you do not receive
an error message or observe a symptom, see Table 1.
Problem Analysis
If SureOne fails see the table below, search for a description of the problem. Follow
the procedures that are described in the table. If you cannot solve the problem, call
your service technician.
Table 1. Troubleshooting Symptoms
If the problem is... Here is what to do...
The system power indicator at the terminal is OFF. (inside
the system unit front door)
v Check that the power cord is plugged into both the wall
outlet and the back of the terminal.
v Check that the system unit is powered ON.
v Check that there is power from the outlet.
Terminal is not working at all.
v Power OFF the SureOne and then power ON the
SureOne.
v Check for a tripped circuit breaker or an outlet power
failure.
v Check that all cables are securely connected to the
terminal.
Diskette does not load.
v Make sure you are using the correct type of diskette
and that it is formatted correctly.
v Make sure the diskette is inserted in the drive correctly.
v Try to read a diskette that you know is OK. If it works,
the rst diskette may be bad.
Cannot send information (write) to diskette; cannot format
diskette.
v Make sure the diskette is formatted correctly.
v Make sure the diskette is not write-protected.
v Make sure you are sending information to the correct
drive.
v Make sure there is space on the diskette for the
information. (Try using a blank, formatted diskette.)
Keyboard does not work or only some keys work.
v Move your ngers across the keys. Make sure no keys
are stuck.
v Power OFF the SureOne and then power ON the
SureOne.
I/O error
v Make sure the I/O device is connected correctly to the
system unit.
Totally blank screen, no cursor displayed, screen is
unreadable or other display problems
v Check that the terminal and display cables are
securely connected.
v Check that the terminal and display are powered ON.
v Check that the power indicator lights are on.
v Adjust contrast and brightness controls on the display.
Chapter 4. Testing and Problem Analysis 39
Table 1. Troubleshooting Symptoms (continued)
Paper Jams, Impact Printer
v Check that paper thickness lever is adjusted toward
the front of the SureOne impact printer to allow for
paper to pass through the paper path.
v Remove loose paper from the mechanism of the paper
path.
Paper Jams, Thermal Printer
v Remove loose paper from the mechanism of the paper
path. If the jam cannot be removed, pull the head up
lever forward and turn the feed knob to remove the
paper. After paper removal, push the head up lever to
the rear of the system unit.
Thermal paper advance not responding.
v Check that the head up lever is pushed back toward
the rear of the system unit.
Printer Self-Test Integrated Printer not working.
v To run the printer self-test, press and hold the paper
feed button while powering on the system. The printer
prints out the self-test pattern. Call for service, if this
test fails.
v For externally attached printers, refer to the
manufacturer publications.
Notes:
1. Some devices that attach to the system have test instructions. Refer to those
instructions when testing those devices.
2. Record any error messages or symptoms for future reference, particularly, when
calling for service.
3. When using application software, you may receive error messages that pertain
to the software. Refer to the application program software manual for a
description of those messages.
4. Call your service technician.
40 SureOne Quick Reference
Chapter 5. Adjusting System Conguration
Usually, you do not need to run system conguration because the terminal does
most conguration activities automatically. If there are any addressing conicts,
messages displayed during POST identify the conicts. Enter Setup to correct any
conguration problems.
You need to perform system conguration in the following cases:
v To change any serial port (COM) addresses or interrupt levels
v To start the terminal off a local area network (LAN)
v To change some of the addressing defaults
You can adjust conguration by entering Setup during POST.
Note:
For updates to the IBM 4614 SureOne Point-of Sale Terminal: Service Diskette ,
see Appendix B.
Entering Setup
To enter Setup, press F2 when prompted during POST.
When you start the system conguration program, the rst screen you see is the
Main menu. Many of these values are set by the program when you power on the
SureOne. You can change the system date and time from this menu.
Using the arrow keys, select the option that you want to change. Press the Space
key to change the value. If you want more help, press the F1 key.
Press the PgDn key to see the next screen of Setup.
The second screen is the COM Ports menu. Use this menu to adjust COM port
addresses or interrupt levels.
Press the PgDn key to see the last screen of Setup.
The third screen is the ASIC Options menu. Use this menu to change the BOOT
Source for the SureOne. BOOT SOURCES refer to the order in which POST
looks for a valid boot load. A standard PC looks rst at drive A; then at drive C.
Most PCs typically have no third start source. The SureOne does have a third
option since it can perform a remote program load (RPL) off of a LAN.
Go to Chapter 4. Testing and Problem Analysis on page 37 to test the SureOne if
you change or adjust any addresses or interrupt levels.
Copyright IBM Corp. 1996, 1999 41
Appendix A. Downloading the 4614 Service Diagnostic from
the Internet WWW
To download the latest version of the 4614 Service Diagnostics, perform the
following::
1. Go to http://www.ibm.com/solutions/retail
2. Select Support
3. Select Down arrow next to 4614 SureOne. Click on appropriate 4614 Service
Diagnostic download and save to a directory.
Copyright IBM Corp. 1996, 1999 43
Appendix B. Notices
References in this publication to IBM products, programs, or services do not imply
that IBM intends to make these available in all countries in which IBM operates. Any
reference to an IBM product, program, or service is not intended to state or imply
that only IBMs product, program, or service may be used. Any functionally
equivalent product, program, or service that does not infringe any of IBMs
intellectual property rights may be used instead of the IBM product, program, or
service. Evaluation and verication of operation in conjunction with other products,
except those expressly designated by IBM, are the users responsibility.
IBM may have patents or pending patent applications covering subject matter in this
document. The furnishing of this document does not give you any license to these
patents. You can send license inquiries, in writing, to:
IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.
Notice to Users of Online Versions of This Book
For online versions of this book, you are authorized to:
v Copy, modify, and print the documentation contained on the media, for use within
your enterprise, provided you reproduce the copyright notice, all warning
statements, and other required statements on each copy or partial copy.
v Transfer the original unaltered copy of the documentation when you transfer the
related IBM product (which may be either machines you own, or programs, if the
programs license terms permit a transfer). You must, at the same time, destroy
all other copies of the documentation.
You are responsible for payment of any taxes, including personal property taxes,
resulting from this authorization.
THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE.
Some jurisdictions do not allow the exclusion of implied warranties, so the above
exclusion may not apply to you.
Your failure to comply with the terms above terminates this authorization. Upon
termination, you must destroy your machine-readable documentation.
Statement of Compliance with the United Kingdom
Telecommunications Act 1984
This apparatus is approved under General Approval number NS/G/1234/J/100003
for indirect connections to public telecommunications systems in the United
Kingdom.
Copyright IBM Corp. 1996, 1999 45
Electronic Emission Notices
Federal Communications Commission FCC Statement
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the interference at
his own expense.
Properly shielded and grounded cables and connectors must be used in order to
meet FCC emission limits. IBM is not responsible for any radio or television
interference caused by using other than recommended cables and connectors or by
unauthorized changes or modications to this equipment. Unauthorized changes or
modications could void the users authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
Industry Canada Class A Emission Compliance Statement
This Class A digital apparatus complies with Canadian ICES-003.
Avis de conformit aux normes dIndustrie Canada
Cet appareil numrique de la classe A est conform la norme NMB-003 du Canada.
European Community (CE) Mark of Conformity Statement
This product is in conformity with the protection requirements of EU Council
Directive 89/336/EEC on the approximation of the laws of the Member States
relating to electromagnetic compatibility. IBM cannot accept responsibility for any
failure to satisfy the protection requirements resulting from a non-recommended
modication of the product, including the tting of non-IBM option cards.
This product has been tested and found to comply with the limits for Class A
Information Technology Equipment according to CISPR 22/European Standard EN
46 SureOne Quick Reference
55022. The limits for Class A equipment were derived for commercial and industrial
environments to provide reasonable protection against interference with licensed
communication equipment.
Attention: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.
Germany
Zulassungsbescheinigung laut dem Deutschen Gesetz ber die
elektromagnetische Vertrglichkeit von Gerten (EMVG) vom 30. August 1995
(bzw. der EMC EG Richlinie 89/336).
Dieses Gert ist berechtigt in bereinstimmung mit dem Deutschen EMVG das
EG-Konformittszeichen - CE - zu fhren.
Verantwortlich fr die Konformittserklrung nach Paragraph 5 des EMVG ist die
IBM Deutschland Informationssysteme GmbH, 70548 Stuttgart.
Informationen in Hinsicht EMVG Paragraph 3 Abs. (2) 2:
Das Gert erfllt die Schutzanforderungen nach EN 500821 und EN 55022 Klasse A.
EN 55022 Klasse A Gerte mssen mit folgendem Warnhinweis versehen werden:
Warnung: dies ist eine Einrichtung der Klasse A. Diese Einrichtung kann im
Wohnbereich Funkstrungen verursachen; in diesem Fall kann vom betreiber
verlangt werden, angemessene Manahmen durchzufhren und dafr
aufzukommen.
EN 500821 Hinweis:
Wird dieses Gert in einer industriellen Umgebung betrieben (wie in EN 500822
festgelegt), dann kann es dabei eventuell gestrt werden. In solch einem Fall ist der
Abstand bzw. die Abschirmung zu der industriellen Strquelle zu vergrern.
Anmerkung:
Um die Einhaltung des EMVG sicherzustellen sind die Gerte, wie in den IBM
Handbchern angegeben, zu installieren und zu betreiben.
Japanese Voluntary Control Council for Interference (VCCI) Statement
This product is a Class A Information Technology Equipment and conforms to the
standards set by the Voluntary Control Council for Interference by Technology
Equipment (VCCI). In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.
Appendix B. Notices 47
Taiwanese Class A Warning Statement
Korean Communications Statement
Please note that this device has been certied for business purpose with regard to
electromagnetic interference. If you nd this is not suitable for your use, you may
exchange it for one of residential use.
Australia / New Zealand Compliance Statement
Attention: This is a Class A product. In a domestic environment this product may
cause radio interference, in which case the user may be required to take adequate
measures.
Trademarks
The following terms are trademarks of the IBM Corporation in the United States or
other countries or both:
v IBM
v OS/2
v Operating System/2
v StorePlace
Microsoft, Windows, Windows NT, and the Windows 95 logo are trademarks or
registered trademarks of Microsoft Corporation.
Other company, product, and service names may be trademarks or service marks
of others.
48 SureOne Quick Reference
Index
Special Characters
29
A
accessories 4
C
cab;es
installation 30
cables
locations 3
cash drawer, large
installation 34
changing paper roll width 22
check verication, printing 11
communications cable, installation 29
connectors, locations 3
credit card reader, operation 9
customer display
installation 31
D
downloading, service diagnostics 43
E
electronic emission notices 46
F
FCC information 46
features
optional 3
customer display 31
standard 2
I
I/O cables, installation 30
impact printer
paper loading 13
installation
begin 27
cash drawer, large 34
communications cable 29
customer display 31
I/O cables 30
journal take-up kit 29
memory modules 29
power cord 30
power-on self-test 37
problem determination 38
quad key 35
ribbon cartridge 30
installation (continued)
testing 27
unpacking 27
J
journal take-up kit
installation 29
L
legal notices 45
loading paper
inpact printer 13
thermal printer 16
M
messages 38
model types 1
MSR operation 9
N
notices 45
O
operation 9
credit card reader 9
MSR 9
optional features 3
customer display, installation 31
overview 1
P
paper loading
impact printer 13
thermal printer 16
paper roll width, changing 22
printer
changing paper roll width 22
check verication 11
paper loading, impact 13
paper loading, thermal 16
ribbon loading 12
supplies 4
Problem Analysis 38
problem determination
messages 38
symptoms 38
Q
quad key
installation 35
Copyright IBM Corp. 1996, 1999 49
R
ribbon cartridge installation 30
ribbon loading 12
S
setup 27
standard features 2
supplies 4
symptoms 38
system conguration 41
T
testing
messages 38
symptoms 38
testing 37
thermal printer
paper loading 16
trademarks 48
U
unpacking 27
50 SureOne Quick Reference
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4614 SureOne Point-of-Sale Terminal
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Part Number: 42L0582


Printed in the United States of America
on recycled paper containing 10%
recovered post-consumer ber.
GA27-4135-04
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