HIGHER COLLEGES OF TECHNOLOGY

RAS AL KHAIMAH WOMENS COLLEGE

JOURNAL 3
WORK EXPERIENCE ASSESSMENT

Ebtesam Ahmed Ali Obaid Al Naqbi
H00085475
Ebtesam Ahmed H00085475 H01
RAK Economic Department of Development
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Teamwork and leadership

The economic department work as the large team each team are complement to other team
this I see it by work from department to other department which each work on one
department the other department continue what other department do. Inside each department
they have small team they have leader who know how to connect with his team and
communicate and sharing idea within team which in each team each member of team have
skills that make him special in team and this skill help them to complete the work in the
successful way for example in finance department they have head of Procurement she is
special in dealing with stores to purchase the tools required for company then she give the
bill to the accountant to include to the accountant of the company then the Auditor accurate
this is accountant so we can see how the process from hand to hand to complete the process
in successful way.
In corporation communication the head of this department to sign treaties with the
companies and customers from other companies to strengthen cooperation among them on
the sometime the other member of the team they organize these treaties through organize of
meetings and other member of team coverage of the event and documented which making an
integrated action of team.
in human resource they have leader how give pressure to his team which her team divide in
to job which the half of team organize and develop skills of employee by organize training
Ebtesam Ahmed H00085475 H01
RAK Economic Department of Development
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for employee and the other time record attendance and provide employee to the company by
Employment advertising in company website and reception CV for job applicants and
organize interviews for them and other job related to employee like vacations, resignations,
etc.
in consumer production department this is section of big department call consumer
production and control administration department which I was train in consumer production
only because the other section the most of their work outside the company which they control
stores and if they but in consumer production they receive the complaint of customer and try
to find solution for them and register the complaint in to the system of the company and
some problem need long time to find solution and some problem turning to other destinations
such as the transformation of the court (see the appendix)
I think the big challenge to work with this team is understand each member in team and
understand the goal that team want to achieve. In addition I think the important thing in this
team cooperation to achieve successful and creative team.
As my studies in college I study many times about leadership and how it is important to
achieve successful. Therefore during this training I see many role model of successful
leadership that acquired me to become as my reference which I see some example of leader
who have many work but on the same time they can supervise and follow-up and guidance
group without pixel and not boring which I see example of multi task that one of important
skills of leadership. Generally I am really enjoyed working with these team who are always
working hard to achieve the big goal to achieve successful for their company.

Corporate, Social Responsibility (CSR) of RAK Economic Department

One of the RAK economic department value is "Social Responsibility: We commit
to perform our responsibilities toward the community and environment, taking into account
the balance between the interests of the community, our customers and human resources."
Ebtesam Ahmed H00085475 H01
RAK Economic Department of Development
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The company have many event than contribute on environment and society and this event
happen during "The month of quality" which this October (see Appendix 2, 3, 4, 5, 1) and some
of this event is
1 . Afforest green schools campaign
2 . Day meet for the elderly
3 . Open day for dealers
4 . Project your laptop for each student
5 . Safety at work
6 . Green week
7 . Inspect and donate for your safety
8 . School security and Safety Quiz
The company have team call Safety and security group " which the in first week I work they
was health week which this group organize walking day and they bring A medical team to
examine the eyes and in other day they bring medical team Diabetes blood test and weight and
blood pressure to the staff of the Department and other Government company and give some
advice to them and they Organized workshops for staff on how to sit at a computer and what
simple exercises they can do at work ) see the appendix)

Work related practices and procedures

The environment in the workplace where I work is totally different than the college
environment which the hours of work, the communication between the worker and the people
who deals with. In the work they work from 7:30 to 2:30 but in the college I have different
Ebtesam Ahmed H00085475 H01
RAK Economic Department of Development
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hour to start and different hour to finish. In the college I am as the customer of the HCT
which I am the student who receive service from the teacher who are as employee. In the
college we have simple example of procedures about the work place for example when they
take the attendance but in the work place they have more procedures which the employee
have big responsibility and they have more caring to attend the work on time because they
have fingerprint system. In the work any wrong you did in your process of work you will be
in big problem and the employer will always control about of you so you should be careful
when you do your work but in the college you have less responsibility because your work
you do is for yourself. But the something in work place and college you always give you
feedback about your work in college you take feedback from you teacher and in the work
place you take feedback for your supervise.
In work place my work plan is to work in different department in each week and when I go to
these department the first think I do is ask them to give me general idea about their work then
I sit with different employee to describe their work and I ask them how they get this job and
what kind of problem they face which this help me to have experience from their experience
and learn for them. Some department have many work and they give me the step to do the
work and tell me how to start specially when I was in corporation and communication
department which I have many work I should do some phone call and read the newspaper
and find the topic that related to the company and send SMS to the customer in this time I
should manage my time so I ask them what the important thing should I finish first then I
start. But in some department I dont have many work like in consumer production
department which in this period of time they didnt have many customer so I asked the
employee if they want any help and I read the last months releases and some assuredly( see
appendix 6 ) problems to read the process they follow it to find the solution



Work Plan
Ebtesam Ahmed H00085475 H01
RAK Economic Department of Development
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Week3 Department Activities (at least 4 tasks) Supervisor, Job Title,
Telephone, e-mail
Sunday: 11/5/2014 Consumer
Production
1 . Receive call phone
from customer who
want complaint
2 . See the customer
and ask them about
their complaint
(face to face)
3 . Help the supervisor
when she write the
detail of complaint
the system of
company
Maryam Kander (
Monday :12/5/2014 Consumer
Production
1 . Call phone the
customer to make
sure he are accept
the result of solution
of the complain 2
2 . Then we close the
complaint in the
system by write of
the customer accept
the solution or
reject.
Maryam Kander
Tuesday:13/5/2014 Consumer
Production
1 . You receive a
complaint through a
telephone call where
I took the person
details, what is the
complaint and I
asked him if he have
document to
confirm the
Maryam kander
Ebtesam Ahmed H00085475 H01
RAK Economic Department of Development
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complaint.
Wednesday Consumer
production
1 . I enter a complaint
to the complaints
program(see
appendix1)
Maryam Kander
Thursday I work in consumer production department then I attend to lecture the
company organize in the RAK economic department about how employee
can consume their money or their salary
Week 4
Sunday 18/5/2014 Studies and
planning
administration
1 . Identify two section
of department:
Statistic section: had
entered data for the
annual book statistical
yearbook (see
Appendix 2)
2 . where the statistics
of the education
sector in the Emirate
of Ras al Khaimah
3 . Research and
studies section: The
resulting data from
the questionnaire
were introduced by
the Statistics section
and the Economic
department partners
which they will do
analyses for it
Haifa Mohammed ) head
of the Department of
studies & research (
Athari Mohamed(
economic Researcher)
Fatema( statistic
researcher)

Monday 19/5/2014 Studies and
planning
administration
1 . Continue working in
questionnaires result
in excel and word

Ebtesam Ahmed H00085475 H01
RAK Economic Department of Development
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program
Tuesday 20/5/2014 Administrative
services division
Human resource
department
1 . Design certificate of
merit in the
Photoshop and sort
names and print
certificates
2 . Write the name of
people how will do
the interview in
excel program and
the date of interview
and the position
they candidate for

Wednesday
21/5/2014
Human resource
department
3 . Open the website of
the company and
see the people how
add their CV and I
write how came to
the interview and
who isnt and who
successful in his
interview
4 .

Thursday
22/5/2024
Human resources
department
1 . I learned about
attendance system
2 . I lean who organize
Courses for staff to
develop their skills
3 . I archive staff files


Were you late or absent this week?
If yes, give reasons
Ebtesam Ahmed H00085475 H01
RAK Economic Department of Development
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1 . Days late reason I am always come on time

2 . Days absent reason I am always attendant to my work
Appendix:

Ebtesam Ahmed H00085475 H01
RAK Economic Department of Development
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Ebtesam Ahmed H00085475 H01
RAK Economic Department of Development
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Appendix 3

Appendix 4

Appendix 5

Appendix 6

Appendix 7
Ebtesam Ahmed H00085475 H01
RAK Economic Department of Development
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Appendix 8

Appendix 9

Appendix 10