A letter of apology A letter about the gallery Complaint about the food and service Letter of request Letter of complaint Response to the notice A letter to the newspaper A letter concerning an advertisement Listy formalne Jak pisa listy formalne? prawym g!rnym rogu wpis" sw!# adres i dat$% lewym g!rnym rogu& kilka lini#ek pod 'woim adresem& wpis" adres odbiorcy% ()ie #est to koniec"ne* +is",c dat$ u-y# formatu. /0th January& 1220 (albo January /0th& 1220*% pr"ypadku list!w formalnych nale-y wy#,tkowo dba o odpowiedni styl% Ro"poc"ni# list s3owami w stylu. Dear Sir/Madam 4 wybier" odpowiedni, form$ albo napis" ca3o5& #e5li nie wies" #akie# p3ci #est adresat% yt3umac" w #akie# sprawie pis"es"% )ie u-ywa# form 5ci,gni$tych& np% 678m6 "amiast 67 am6% )ie u-ywa# phrasal verbs& poniewa- s, one stosowane w #$"yku potoc"nym% pr"ypadku pyta9 nale-y pami$ta o formie gr"ec"no5ciowe#& "ac"yna#,c np% od "Could you please...?" (Czy mgby Pan...?)% Listy formalne pisane s, w r!-nych sytuac#ach% :o-e to by pro5ba& skarga c"y podanie o prac$% ka-dym pr"ypadku stosowane s, odpowiednie wyra-enia% )a poc",tku mo-es" u-y "wrot!w w stylu. I am ri!ing !o "omplain abou! (Pisz# aby zo$y% s&arg# spraie)' (e are sorry !o )a*e !o in+orm you !)a! (Przy&ro nam poin+ormoa% Pana' $e)' I am sorry !o in+orm you !)a! (Przy&ro mi in+ormoa%' $e)' I ould be gra!e+ul i+ you "ould (,ybym dzi#"zny gdyby-)' I ould li&e !o )a*e +ur!)er in+orma!ion abou! (C)"iabym doiedzie% si# sz"zegoy") in+orma".i o) itp% )a "ako9c"enie mo-es" u-y "wrot!w w stylu. I ould appre"ia!e an early reply (,ybym dzi#"zny za szyb&/ odpoied0)' 1ours sin"erely (2 poa$aniem)' (i!) &indes! regards (3/"z# na.serde"znie.sze pozdroienia) itp% +odpis powinien "na#dowa si$ be"po5rednio pod "wrotem po-egnalnym% Listy formalne A letter of apology Si!ua!ion4 ;ou recently had a party at your house and your ne<t4door neighbour rang up in the middle to complain about the noise% rite a letter of apology% =ear :r and :rs >mith& :y name is >ean ?rown and 7 am your ne<t4door neighbour% 7 am writing to apologise to you for disturbing your sleep last night% :y friends from @ermany visited me because 7 had birthday yesterday% 'hey arrived in the evening so the party started very late% 7 know that we could have listened to the music more quiet but we were dancing and we did not have the sense of time% e did not notice it was the middle of night till you rang me up and complained about the noise% 7 am very sorry about the trouble 7 caused& 7 assure you that it will never happen again% ;ours sincerely& >ean ?rown A letter about the gallery =ear >ir or :adam& Recently 7 went to the e<hibition titled 6Art in our 'own6 and 7 must say 7 really en#oyed it% Aowever& 7 have a few suggestions which would make the ne<t one better organised% Birst 7 want to say that it was a great idea to make it an annual event% 7 am sure 7 will go there ne<t year% 7 had an opportunity to admire different works of art& mainly sculptures& some of which were breathtaking% 7 was pleased to see that everything was for sale at reasonable prices% 7t was brilliant and 7 bought a few paintings% 'he CD%22 entrance admission fee was too much% :ore people would have come if admission had been free% 7t was also a bad choice to have the e<hibition at the 'own Aall because there was too little space for people% Also 7 cannot agree with one statement given in the announcement. that over 102 works of art were e<cellent% Enfortunately some of them were quite mundane% 7 hope my suggestions will be considered by you and the organisation of the F<hibition will be much better ne<t year% ;ours faithfully& John ?rown Complaint about the food and service Si!ua!ion. ;ou had a very bad meal at a restaurant recently% rite a letter complaining about the food and the service% =ear >ir or :adam& 7 am writing to complain about the food and the service in your restaurant% Last Briday my friends and 7 came to your restaurant% e checked the menu and wanted to eat salmon% 'he waiter told us that there were no salmons and that we should order something else% At last we decided to eat chicken shashliks with potato chips& some sauces and cola to drink% 'he waiter said we would have to wait about half an hour for our meals% Enfortunately& we waited for nearly an hour as the waiter forgot about our order% :oreover& the waiter misunderstood and instead of chicken he gave us beef shashliks which we did not like at all% hat is more& the beef and potato chips were quite cold and underdone% e did not eat it but had to pay% e promised not to come back to that restaurant and so did our friends% 7t was very unsatisfying as we have often eaten there before and your service and food was e<cellent% 7 suggest that you return to that e<cellent service and food% And 7 ask you to return our money% >incerely& Jan Gowalski Letter of request =ear >ir or :adam& 7 am writing to you to clarify one important matter% 7 hope you will understand me and that you will be able to cancel my punishment& which 7 am going to write about now% Last :onday on Hth )ovember& me and my friend were coming back from the Eniversity% >ince she had some books in her hands& 7 took her ticket to punch it% 7 also had my ticket in the other hand% e were talking while getting on the bus and 7 only punched her ticket and gave it to her& but 7 forgot to punch mine% 7 reali"ed that when 7 saw ticket inspectors at the bus stop% 7 wanted to punch my ticket but unfortunately it was too late because all the ticket punchers had already been blocked% 'he ticket inspector considered me as a fare dodger so he wrote down my personal information and fined me% As you can see& 7 was going to punch my ticket but 7 made a mistake and forgot about it% 7 hope that the above clarifies all points so 7 would be very grateful if you could cancel that penalty procedure% 7 am looking forward to hearing from you and 7 would appreciate an early reply% >hould any further questions arise& please contact me on 24/14DI40J% ;ours >incerely& Jan )owak Letter of complaint Si!ua!ion. ;ou had a very bad meal at a restaurant recently% rite a letter complaining about the food and the service% =ear >ir or :adam& 7 am writing to complain about the food and the service in your restaurant% Last Briday my friends and 7 came to your restaurant% e checked the menu and wanted to eat salmon% 'he waiter told us that there were no salmons and that we should order something else% At last we decided to eat chicken shashliks with potato chips& some sauces and cola to drink% 'he waiter said we would have to wait about half an hour for our meals% Enfortunately& we waited for nearly an hour as the waiter forgot about our order% :oreover& the waiter misunderstood and instead of chicken he gave us beef shashliks which we did not like at all% hat is more& the beef and potato chips were quite cold and underdone% e did not eat it but had to pay% e promised not to come back to that restaurant and so did our friends% 7t was very unsatisfying as we have often eaten there before and your service and food was e<cellent% 7 suggest that you return to that e<cellent service and food% And 7 ask you to return our money% >incerely& Jan Gowalski Response to the notice =ear >ir or :adam& 7 am writing in response to the notice 7 saw at my college last week% 7 am interested in working on the mentioned pro#ect& however 7 have some questions regarding it% Birst& what interests me the most is the place 7 will stay at% 7 do not want to be far away from my family town as 7 need to visit my parents% 7s it possible to choose the city? 7f not& where e<actly will 7 live and for how long? 7 would also like to know whether 7 could work with my friends or not and how much pocket money 7 would get% 7 can offer help in organi"ing trips on vacation for poor children as 7 am already e<perienced in such activities% 7 worked with young people last year% 7 will be available anytime for the whole of July% )onetheless& please let me know about the working hours since 7 would like to plan my vacation as soon as possible% >hould you have any questions& contact me on 04/14DI40J% 7 would appreciate an early reply% ;ours faithfully& Jan Gowalski A letter to the newspaper =ear >ir or :adam& 7 am writing to e<press my strong dissatisfaction about the report concerning the last performance of the ?lack Gnight :edieval >ociety% 7ts aim is to critici"e the display in general as well as e<aggerate all negative details of it% Aowever& the author omitted the reason of the failure he focused on% Birstly& one of such information is that there were few watchers from which ma#ority were fussy about most activities% hat denies such a statement are lots of e4mails from people who were satisfied with it and called it a great day% Enfortunately& not everyone had enough space to park so they left% 'he report also informs that the younger generation was weary during the display of archery practice& while they found it highly absorbing% Another point is an untrue message about the lack safety measures% 'he author of this te<t must have not acquainted with our advertisement which notifies about being a member of )AA> and meeting safety requirements% 'he last matter concerns writing that the dancing display did not attract visitors and that a few people complained about too little number of demonstrations of traditional cookery and craft skills% 7 cannot agree with that as people writing e4mails were fascinated about the music and dancing% ?esides& there was too little space to display all e<hibitions we planned% Considering all issues above& it would be highly appreciated if you could print amended article with accurate information% >hould you have any more questions& please call me at 04 /14DI40J% 7 look forward to your reply% ;ours Baithfully& ?lack Gnight >ociety A letter concerning an advertisement =ear >ir or :adam& 7 am writing in response to your advertisement in 'uesday8s edition of 6@a"eta Kls"ty9ska6% 7 read about your need for a receptionist at your language school and 7 would like to apply for that position% As a graduate student of Fnglish at Eniversity of armia and :a"ury& 7 am fluent in both spoken and written language& what can also be proved by passing C+F last month% 7 speciali"e in translations& however 7 have also had the opportunity to teach children% Additionally& during the gap year 7 was employed in a restaurant and a hotel in ales what helped me improve my Fnglish% Briendly relationships with others& mostly as a hotel receptionist& will come in useful in that #ob as well% 7 am confident that the proper qualifications and employment background 7 possess are appropriate for the post you offer% 'hanks to my previous occupations 7 am adept at dealing with difficult customers and used to working under pressure% 7 am an industrious person who is a perfectionist in every situation% 7 also acquire the necessary 7' skills as 7 have been working on computers for the last few years% :y knowledge of :icrosoft Kffice is advanced and 7 am still developing my practical skills% >hould my application interest you& my enclosed resume will provide you in further information% 7 am available for interview at any time convenient to you since the beginning of August% 7 appreciate your time and consideration of my request and 7 look forward to hearing from you% ;ours faithfully& Joanna Gowalska A formal letter =ear >ir& 7 am writing to complain about your guide book entitled LCall round at the AlpsM% 7 wanted to wander through Alps so 7 read your guide book from cover to cover% Birstly& there are some mistakes in the information it involves% )ames of mountains have spelling errors% As a result& 7 have difficulties with finding a way% hat is more& the maps are incorrect% 7n fact& the towns lie farther each other than it is presented& so 7 had understated the time of #ourneys% 7n addition& your guide book hardly includes addressesN of hostels and chalets% ;ou should add some so that it would be easier to find quarters% 7n my opinion& you should personally check the information contained at guide book% :oreover& 7 can help you with the correction% 7 would appreciate an apology in letter% 7 look forward to hearing from you% ;ours faithfully& O;P A formal letter to tutor =ear >ir& 7 am writing to you to confirm my details% 7 have included the course 7 am taking& the days and times of my workshops and seminars% :y name is Gatar"yna Borman% :y programme is ?A ?E> and :G'& Birst ;ear& Bull 'ime% :y timetable is as follows. Kn :onday& :?> //// (orkshop* from Q.D2am to /2.0Qam& >'O ///2 (>eminar* from Ipm to Jpm Kn 'uesday& >'O ///2 (Lecture* from Q.D2am to //.1Qam Kn 'hursday& AR: /022 (orkshop* from /1 to /pm& AR: /022 (Lecture* from /pm to 1.0Qpm& :?> ////(Lecture* 0pm to J.0Q pm Letter of aplication =ear :rs% Gors"ak 7 am writting to apply for the position of sales assistant which was advertised in the Ryborc"aM% 7 am eighteen years old% At present 7 am studying at the Jagiello9ski Eniversity where 7 have chosen computer studies% 7 will graduate in two yearNs time% 7 want to became a sales assistant because 7 know how to use indow QS& indows O+ and many interesting programs% 7 have e<perience in selling computers& 7 have worked in the Kptimus >%A% for two years% 7 speak Fnglish fluently because 7 have studied it for H years& 7 will en#oy working in a Fnglish T speaking environment% 7f you want to have the right person in the right place& please contact me% 7 would be pleased to discuss my curriculum vitae with you in more detail% 7 am available for an interview any day of the week% ;our faithfully List formalny "Zwrot lub zamiana zakupionego towaru" =ear >irU :adam& 7 am writing to ;ou to complain about our last transaction% 7t was a album about London% 7t interested me because the price was very low and the product was interesting to me% ?ut it turned out this product is worn out% 'his album has not get many pages% 7 will be grateful if 7 have got new good album or 7 get my money from this product% 7 paid I2V% 7 bought this book in 1Ith >eptember 1220% 7 can confirm purchese by receipt% 7 hope to hear from ;ou at your earliest convenience% ;ours faithfully O;P List o prace JI alford >treet Aounds Aill Liverpool 1Ith April 1220 =ear >ir :adam& 7 am writing to apply for position a bank manager which was advertised in BridayNs edition of the Gurier +oranny% 7 graduated from the Eniversity in ?ialystok in 122I with a degree in Fconomy >tudies% Bor the last year 7 have been working as on assistant of bank manager for 7nvest ?ank >A% 7 hold a certificate in word processing% hat is more& 7 speak fluent Fnglish and some @erman% As my references show& 7Nm organised& responsible and creative% 7 enclose my CW and 7 would be glad to attend on interview at any time convenient to you% +lease could you send more information and an application form to the above address ;our faithfully& List formalny Ameryka9ska organi"ac#a s"uka m3odych lud"i ch$tnych do pod#$cia pracy na obo"ie m3od"ie-owym w E>A podc"as wakac#i% )apis" list do organi"atorow obo"u w kt!rym poinformu#es" . >kad i kiedy dowied"ialas si$ o te# ofercie Jaki rod"a# pracy chcialabys wykonywac Jakie mas" doswiadc"enie i umie#etnosci =lac"ego ta praca cie interesu#e +amieta# o "achowaniu odpowiednie# formy i stylu listu% )ie umies"c"a# "adnych adresow% +odpis" si$ #ako O;P% /124/02 s3ow (:a ponad /02 s3ow* 7 am writting this letter as a reply to offer of #ob during summer holidays% 7 know about this offer from my friend& who lives in Enited >tates and has been working on such camp since two years% Ae told me about it a week ago and after consulting this with my parents& 7 have decided to reply% 7 hope that there is still any available #ob for me% 7 would like to work as a babysitter for children between S to /0 years old% :y e<perience is quite big% :oreover& during summer holidays& 7 had been taking care of a boy and a girl aged /1 and J% 7 am interested in this #ob mainly because the ne<t year& if 7 pass the e<am& 7 will be studying pedagogics and my work will certainly be connected with children% 'hat is the reason why 7 want to be the best at it% Aoping for ;our positive reply >incerely ;ours O;P LIST OFICAL!" /0 Flvis Road& )ewquay& Cornwall 'RH 1+X 'he Fditor )ewquay 'imes& >hip >treet& /Hth :arch 1220 )ewquay& Cornwall 'RH 1+X =ear >ir& 7 am writing to protest about the way veal calves are treated in many parts of Furope% Birstly the calves are taken from their mother when two weeks old% 7t is too earlyY >econdly they are put in veal crates& in small dark cages with a concrete floor and no straw% 'his is unhygienic% )e<t thing 7 would like to mention is that they are not allowed to turn round or lie down comfortably% :oreover they are fed on liquid milk diet& low in iron and fibre% 'his is very unhealthy% hat is more they are killed when they are si< months old% 'his is terribleY 7 would be interested to know if other readers agree with me and 7 think you should tell your readers not to order veal in restaurants% ?ut 7 think that& when people will find out what these poor animals have passages to we would can eat their meat& alone they will refuse oneself this food also& without somebodyZs prohibition% 'his may help to stop such a cruel way of producing food% ;ours faithfully& (:R> FLW7> :F=7>K)* List z po#aniem o prace =ear >ir U :adam& 7 am writing to ask about the possibility of working at Fmporio >atrori% 7 am studying at the London College of Bashion% 'he course lasts five years and will teach me more about technical part of designing clothes% 7 started designing when 7 was thirteen by making clothes for my family and friends% At the age of eighteen 7 designed a dress for >amantha :umba to wear at last yearNs ?rit Awards% 7 have #ust finished designing clothes for the :obo Awards% 7 want to work at Fmporio >artori& but 7 do not want to be a celebrity% Aowever& 7 would like to work for a fashion house when 7 finish college% 'his will give me satisfaction% ;ours faithfully& Romero ?ryan List z $eklamac%& 1I Ging street London /A DLB Bebruary /Sth /QQQ 'he Cambridge tourist agency // >wallow street Cambridge C?0 JEJ F)@LA)= =ear >irU:adam & 7Nm writing to complain about the worst travel in my live% 7 traveled from arsaw to Cambridge% Birstly 7 had to fly economy class although 7 had bought ticket for the business class % 7 got cold tea without sugar although 7 had pleased before % hen we arrived to London 7 was waiting for my carry for two hours 7n addition 7n offer you wrote 7 would make to Cambridge by e<clusive coach % ?ut this e<clusive coach bypassed me and split mud on me % 7 arrived to Cambridge with four hours delay%% 7 didnNt go to trip around Cambridge with guide % 'o make better worst in night somebody broke into my room % 7 started shouting and Ae ran away% 7 am very upset and angry about this things% 7 e<pect a full refund on my ticket and public apologi"e in '7:F> %7 hope to hear from you at your earliest convenience % ;ours faithfully 7mi$ na"wisko